Care Homes Owned by Trust Care Management Ltd

We are very happy with Badgers Lodge Nursing Home . The carers are kind, professional, and very good communicators. They keep us informed and provide excellent reliable, compassionate care at all times.Thank you.

I think this review is satisfactory, good service home with help and support from the staff and rate the home in good standards.

All of my father's complicated needs and requirements are extremely well catered for by a warm , welcoming professional team. I cannot thank them highly enough for their attention to detail and understanding whilst dealing with his complex needs .

My Mother in law has been in Chelmsford Care home for must be 2 years approximately, and in that time have found the the staff very kind and very friendly and look after mum very well. The staff are always very approachable and if they need to get in touch for any reason they do so, very efficient in keeping you informed if need be, if we had to choose the home over again Chelmsford care home would be it.

My sister in law is a resident at Rookhurst and is very happy there. The staff are professional and always able to answer any questions or concerns we may have. I drove my wife to visit last month and could see my sister in law was in good spirits and well cared for. She was chatty when she went to lunch and her walking had improved from our last visit.

My auntie has been at Rookhurst Care Home for a while now and we've been really happy with the care she receives. The staff are always kind, patient and welcoming whenever we visit, and it's clear they genuinely care about the residents. My auntie often talks about how supported and comfortable she feels there, which gives our family a lot of reassurance. The home is always clean, friendly and has a lovely atmosphere. Thank you to all the team for everything you do.

We visited my sister today and as always we had a very nice day. My sister was in good spirits and had lots to tell us all good. The staff are extremely committed and always a pleasure to see and speak too. We met a new resident today who has been there a month or so he was very chatty and smiling saying how much he likes his new home. The residents were having an exercise session while we were there with a trainer and we could see they all participated and enjoyed it. We look forward to visiting again soon.

My son and family have been welcomed into Rookhurst lodge so far from what I have seen it's a beautiful home for the residents, my son has seemed very happy every time he's been there . It's early days at the moment , but I feel this is the home for Kyle .

It's a huge relief to know we have found somewhere that we didn't think existed.

Thank you!

Badgers is the best and look after me very very well and the staff are very polite and kind and help me so much and badgers is a very kind place and the staff are polite and everyone gets on well together

Taz was in a very poor state when he came to Badgers Lodge, and in just 4 weeks he has gone back to being a cheeky chappie. The staff are wonderful and they fuss him and take really good care of him. My mind can now rest as he diabetes is now under control. I know he eats well and the medical staff have saved his left leg from amputation as h's leg was badly infected. His right leg was amputated and because of the care he receives he always smiling. Thank you.

When my brother first went to live at rookhurst it appeared to be such a caring, welcoming place for him to live. Unfortunately in our experience, it went drastically downhill. We were made to feel very unwelcome, and in their own words ' they would observe our private visits with our brother from the garden' or sitting in a chair outside his bedroom door. We have this in an email sent to social services. My brother lost several stone in weight. He looked more and more ill every time we visited him. My brothers health was not taken serious. My brother died from aspirating pneumonia on Christmas eve. If my beautiful brother was still living at home with our mum we are 100% certain he would still be here with us, as my mum always got him medical treatment as soon as there was an issue. IF YOU SEND A LOVED ONE HERE, PLEASE DO SPOT CHECKS, ITS THE ONLY WAY YOU WILL SEE WHAT ITS REALLY LIKE.

My son Kyle is joining the family in this care home I have been there twice and the staff have been absolutely fantastic. Made us welcome. Made my son feel part of the family, setting up good, strong plans for his future and I am looking forward to being part of that.Thank you for great support.

This is a genuine family review.

My father was generally comfortable during his residency. The main concern for me, were missing items like clothing and glasses, even though Dad's items all had his labels on them. The facilities were always clean & the staff cheerful. There is an issue with guest/visitor parking.

I know my uncle is in the very best care we could wish for here, I'm so grateful for all the caring and kind staff who give him the best support! He is so happy and full of love which truly is testament to how he is cared for.

Rookhurst have always been great over the years, and more recently have proved to be very good with managing challenging medical issues, and always ensure the services and activities go a long way to ensuring continual improvements. Communication is excellent and visiting is made very comfortable by way of having plenty of space in a clean and tidy environment, also helped by the other residents being calm, kind, courteous and helpful.

We all thank you so very much .

Dad is settling in well and they have been attentive to all of his needs. It is a lovely environment with special care given to individual needs and preferences.

When I've visited all the staff are extremely friendly and welcoming and I trust my grandmother in their care.