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Care Homes Owned by Trust Care Management Ltd in East Sussex

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9.4 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Trust Care Management Ltd in East Sussex

Only the locations & reviews in East Sussex for Trust Care Management Ltd are showing below.

View the details of all 9 locations (with 255 reviews) owned by Trust Care Management Ltd

Trust Care Management Ltd Locations in East Sussex (2)

 - Browse 2 Care Homes owned by Trust Care Management Ltd in East Sussex
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Marlborough Lodge
253 Wishing Tree Road, St Leonards-on-Sea TN38 9LA 
9.6 13 reviews
Marlborough Lodge, St Leonards-on-Sea, East Sussex
"My son is very happy in his safe secure, cosy home at Marlborough Lodge. He is always treated with respect and dignity by the staff. The…"   Read all 13 reviews
  • 6 Rooms
Location Type Care Home

Marlborough Lodge provides services to individuals with a diagnosis of Learning Disabilities, Autistic Spectrum Disorders, Mental Health needs and those that display moderate to high Behaviours that ... Read more about Marlborough Lodge

Younger Adult Care Permanent Care
  • Residential Care
  • Learning Disability Care
  • Mental Health Care
Rookhurst
17 Rookhurst Road, Bexhill-on-Sea TN40 2NZ 
9.4 19 reviews
Rookhurst, Bexhill-on-Sea, East Sussex
"My son Kyle is joining the family in this care home I have been there twice and the staff have been absolutely fantastic. Made us welcome.…"   Read all 19 reviews
  • 6 Rooms
Location Type Care Home

Rookhurst Lodge provide services to individuals with a diagnosis of learning disabilities, Autistic Spectrum disorders, mental health needs and those that display moderate to high behaviours that ... Read more about Rookhurst

Younger Adult Care Permanent Care
  • Residential Care
  • Learning Disability Care
  • Mental Health Care

Trust Care Management Ltd Reviews in East Sussex (32)

9.4

Trust Care Management Ltd has a Group Review Score of 9.4 (9.444) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Trust Care Management Ltd must have a Review Score.

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Review of

Rookhurst

from S W (Father of Resident) published on 18 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son Kyle is joining the family in this care home I have been there twice and the staff have been absolutely fantastic. Made us welcome. Made my son feel part of the family, setting up good, strong plans for his future and I am looking forward to being part of that.Thank you for great support.
Reply from Fiona Gibbs, Registered Manager at RookhurstThank you so much for your kind words. We are truly grateful that you took the time to share your experience. It means a great deal to our team to know that the care and support we provide have made a positive difference.
Your feedback encourages us and reminds us why we do what we do. It is a privilege to care for your loved one.
Thank you again for your trust and your thoughtful review.
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Review of

Rookhurst

from N D (Sister of Resident) published on 17 March 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
I would never in good conscience recommend Rookhurst Residential Lodge to anyone.
My experience of my brother living at Rookhurst was a very bad experience. We were not kept informed when he was ill or receiving medical treatment. His health deteriorated dramatically over the 3 years he resided there.
My brother was rarely ever taken out in the community. On the majority of visits the female staff (excluding the assistant manageress) would be sat at the dining table staring at their mobile phones instead of engaging with the residents.
As a family we were made to feel very unwelcome and uncomfortable every time we visited. Our right as a family to have a private visit with my brother was not adhered to.
My brother died on 24/12/2025 and
we received not one word of condolence from the manageress. She made us uncomfortable right up to our last visit when we collected my brothers belongings and she stood silently watching us.
This is a genuine family review.
Reply from Fiona Gibbs, Registered Manager at RookhurstThank you for taking the time to share your perception of your experience, and please accept our deepest condolences on the passing of your brother. The concerns you've raised about communication, engagement, and the level of support provided do not reflect the standards we strive for and achieve. Compassion and respect are central to the care we provide, and we understand how important it is for families to feel acknowledged and comforted during moments of loss. We are also deeply disappointed that you appeared to disengage from us when your brother was admitted to hospital.
Your comments provide us with important insights, and we will be reviewing the issues you mentioned. To date we have not received any negative reviews and so we are committed to learning from this and evaluating the quality of care and communication we provide.
Thank you again for bringing your concerns to our attention. We genuinely appreciate you sharing them, and we offer our sincere sympathy to your family.
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Review of

Rookhurst

from Marielle S (Niece of Resident) published on 17 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I know my uncle is in the very best care we could wish for here, I'm so grateful for all the caring and kind staff who give him the best support! He is so happy and full of love which truly is testament to how he is cared for.
Reply from Fiona Gibbs, Registered Manager at RookhurstDear Marielle,
Thank you for your wonderful review.
It is a pleasure to provide support and care to your loved one.
He is an absolute inspiration to us all!
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Review of

Rookhurst

from S F (Sister of Resident) published on 6 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visited my sister in December, I was able to gain a good insight to her progress and enjoy the day with her. The staff are always so attentive and helpful and the manager Fiona always very hands on and available to speak with us if we have any concerns. My sister tells me she is happy at Rookhurst,
and glad she moved there from her previous place of residence.i would review Rookhurst as an excellent care home.
Reply from Fiona Gibbs, Registered Manager at RookhurstDear Sona,
Thank you for your lovely review.
It is always a pleasure to welcome you and your family to the service.
Your support as always is noted and much appreciated.
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Review of

Rookhurst

from D T (Brother of Resident) published on 6 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Rookhurst have always been great over the years, and more recently have proved to be very good with managing challenging medical issues, and always ensure the services and activities go a long way to ensuring continual improvements. Communication is excellent and visiting is made very comfortable by
way of having plenty of space in a clean and tidy environment, also helped by the other residents being calm, kind, courteous and helpful.
Reply from Fiona Gibbs, Registered Manager at RookhurstDear Darren,
We appreciate your time to share your experiences of our service and highlight the positive impact of our continuous approach to strive for the highest standards.
Thank you
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Review of

Rookhurst

from Joanna U (Sister-in-law of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
As always, the attention in providing a warm welcoming environment from the whole team was in evidence at our Christmas visit. The Rookhurst family home feels just like that, a family home and the needs of our family member are always met with kindness, dignity and good humour, which makes for a very
happy environment.
Reply from Fiona Gibbs, Registered Manager at RookhurstDear Jo,
Thank you for your lovely review.
As always, it is wonderful to see you as a family and to continue to support your loved one, providing a happy and homely environment
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Review of

Rookhurst

from Nicholas U (Brother of Resident) published on 3 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother continues to enjoy his life living in Rookhurst. This has been the case for a number of years so in reality it has become the norm. I am unable to suggest any possible improvements that would better my brother's life in all respects. My family and I continue to be delighted and grateful to
all members of Rookhurst team and family led by an inspirational manager.
Reply from Fiona Gibbs, Registered Manager at RookhurstThank you for your lovely review. Together, the staff and the people that we support are a team, and we always do our best to make everyone welcome and feel at home. We all feel like part of a family, so thank you for seeing us that way.
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Review of

Rookhurst

from Tracey B (Sister of Resident) published on 3 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother is extremely happy and well cared for by all the staff who treat him with genuine warmth. The home has a lovely welcoming atmosphere and as a family we are reassured that he is living his best life.
Reply from Fiona Gibbs, Registered Manager at RookhurstThank you. We really appreciate your feedback. It is our pleasure to provide the care and support for your brother. It is wonderful to know that we are making a difference.
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Review of

Marlborough Lodge

from Jayne H (Mother of Resident) published on 9 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My son is very happy in his safe secure, cosy home at Marlborough Lodge. He is always treated with respect and dignity by the staff. The home is exceptionally well run. He is perfectly matched with her key worker, who has worked miracles with my sons challenging behaviours using love, respect and fun
to build trust. I feel reassured knowing he in such a caring and supportive environment and I'm truly grateful to all the staff for the difference they've made to his life.
Reply from Violet Temba, Team Leader at Marlborough LodgeThank you so much for your kind and thoughtful feedback. Were truly delighted to hear that your son feels happy, safe, and secure at Marlborough Lodge.It means a great deal to us that youve recognised the dedication of our team and the positive impact of the trusting relationship he has with his key worker. Supporting each individual with respect, dignity, and compassion is at the heart of what we do, and your words affirm that commitment.Were so pleased to know that you feel reassured and confident in the care he receives. Thank you again for your appreciationit is deeply valued by all of us here.
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Review of

Marlborough Lodge

from R A (Respite Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have enjoyed everything that I do at Marlborough Lodge, staff support me with all my outside activities and the care is provided with expert additions.
Reply from VIOLET TEMBA, Team Leader at Marlborough Lodge"Thank you so much for your lovely review. Were absolutely delighted to hear that youre enjoying everything at Marlborough Lodge. Its heartening to know that the support from our team with your activities and care has made a meaningful difference. We are incredibly proud of you and feel truly privileged to be part of your journey."
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Review of

Marlborough Lodge

from P M (Resident) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy living here there are good people and staff. I enjoy activities and going out on my own. There is good food.
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Review of

Marlborough Lodge

from A M (Father of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My son has lived at Marlborough Lodge for 16 years, the staff are very knowledgeable with his individual needs and support him to have an active life. Staff update me weekly on his progress my son is very settled at Marlborough Lodge.
Reply from Violet Temba, Team Leader at Marlborough LodgeThank you for sharing your thoughtful review. We sincerely appreciate your feedback and support. It means a lot that you took the time to share your experience. We're grateful for your input and truly enjoy supporting your son on his journey.
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Review of

Marlborough Lodge

from H B (Resident) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Best place ever lived in.
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Review of

Marlborough Lodge

from Salem F (Resident) published on 6 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy at Marlborough Lodge
staff are caring and warm home and they support with my needs
My key worker helps me a lot they help me.
Reply from VIOLET TEMBA, Team Leader at Marlborough LodgeThank you for sharing your review of your home. We truly appreciate it and are very proud of you!
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Review of

Marlborough Lodge

from Sharon F (Mother of Resident) published on 5 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely staff care & support my son all carers all look out for him and care for him. One is amazing really loves and support him. All staff do.
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Review of

Rookhurst

from K H (Mother of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my son has lived here at Rookhurst, he has come along and gained confidence and self-help skills. He has just finished a college course, which he has enjoyed very much, I'm so proud of him. Staff are very friendly and helpful to the service users, and their families, it's a family environment,
which is so lovely. If anyone is looking for a relative, I would recommend this beautiful home.
Reply from Fiona Gibbs, Registered Manager at RookhurstThank you for your lovely review it is much appreciated. It is a pleasure to support your son. Likewise, we are so proud of him and his achievements. He is an absolute inspiration to us all.
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Review of

Rookhurst

from Oliver B (Nephew of Resident) published on 18 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team always gives genuine care through the meaningful relationships they build with each member of Rookhurst. They provide a level of kindness and attentiveness that is both heartfelt and personal.
Reply from Fiona Gibbs, Registered Manager at RookhurstThank you for your positive review. We strive as a team to offer the best quality care to those that we support, including to each other as colleagues, in a person-centered manner unique to the individual's needs.
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Review of

Marlborough Lodge

from L A (Next of Kin) published on 4 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has lived at Marlborough Lodge for many years now and is totally secure and content thanks to the compassionate and caring work of the care team under the direction of a superb manager. He is supported at all times to fulfil his commitments outside the home with other organisations, and also
sporting venues in order to maintain his fitness, all of which are very important to him.
It is fair to say that previous home placements have sadly broken down after a year or two and it is so heartwarming to know that my son now experiences a level of care seemingly available in only a small number of establishments, for which his family are immensely grateful. I have no hesitation in identifying Marlborough Lodge as an outstanding example of care coupled with compassion and kindness.
Reply from Kim OHara, Registered Manager at Marlborough LodgeThank you for taking the time to submit a review.
It is a privilege to work alongside your son.
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Review of

Rookhurst

from Samad B (Brother of Resident) published on 4 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I always find the staff very friendly and helpful. They are always welcoming and accommodating with visitors and the residents are always happy. It is a very caring and comfortable environment which is very reassuring for the family.
Reply from Fiona Gibbs, Registered Manager at RookhurstDear Samad, thank you for your kind review.
We strive to ensure that our service users and their loved ones feel welcome and comfortable at Rookhurst Lodge.
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Review of

Rookhurst

from S U (Niece of Resident) published on 27 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely happy to find out that my uncle is being looked after so well by the team and in particular by his carer.
He is very lucky to have such a fantastic team around him that care for him so dearly.
I am very much looking forward to seeing my uncle soon!
Thank you for everything that you
do!
Reply from Fiona Gibbs, Registered Manager at RookhurstThank you for your review.
It is a pleasure to care for and support your uncle. He is much thought of by all staff.
We look forward to seeing you when you visit the service.
Kind regards,
Fiona
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Awards / Recognitions (1)

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