Trust Care Management Ltd in Essex | 2 Care Homes

Review of
Badgers
from Ashley M (Brother of Resident) published on 6 August 2025

Submitted via Website • Report

Overall Experience

Very pleased with the level of care thats provided for my brother couldn't ask for a better place for him to live.everyome has made him feel safe and care for his complete needs .the home is very clean and the food is freshly cooked .

Reply from Michelle Coote, Registered Manager at Badgers

Dear Ashley,Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that your brother feels safe, well cared for, and truly at home with us.Our team works hard to provide a warm, welcoming environment where each resident's individual needs are met with compassion and respect. It's wonderful to know this is reflected in your brother's care.We also appreciate your positive comments about the cleanliness of the home and the freshly prepared meals - our staff take great pride in maintaining high standards in every area.Your feedback means a great deal to us. Thank you once again for your trust and support.Warm regards, Michelle

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Review of
Badgers
from A F (Sister of Resident) published on 24 July 2025

Submitted via Website • Report

Overall Experience

An amazing kind and caring yet professional home. I often pop in unannounced and always find a warm welcome from all the staff. My Brother is loved and cared for and the home is always so clean. They are an extension of our family

Reply from Michelle Coote, Registered Manager at Badgers

Thank you so much for your kind and heartfelt words. We are truly touched to be described as an extension of your family - that means the world to us. It's wonderful to hear that you feel welcomed each time you visit and that your brother is receiving the love, care, and support he deserves. Our team is dedicated to creating a warm, safe, and clean environment where every individual feels valued and respected. Your feedback is a great encouragement to us all - thank you again for taking the time to share it.Warmest regards,Michelle

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Review of
Chelmsford Care Centre
from Claire G (Daughter of Resident) published on 10 June 2025

Submitted via Website • Report

Overall Experience

My Dad moved to this care home in December 2024 and thankfully left at the beginning of May.
Our experience was very poor! It also left us distressed by our experience. Myself and my Step Mum witnessed staff repeatedly ignoring residents who were trying to communicate with them, asking to go to the

loo or who were in distress, we saw staff scrolling on social media and laughing and joking amongst themselves whilst the residents were ignored. Mealtimes were chaotic and the quality of food poor. There were also staff with limited English, this impacted the residents directly and also had a negative effect on paperwork that staff needed to complete. My Dad's teeth were not brushed regularly and he was left in dirty clothes. There were often occasions when there was no soap or loo roll in the toilets. His belongings were just screwed up in draws in his room. It was very difficult to contact the home by phone, calls were not returned. Concerns were addressed in the first instant but poor practice quickly resumed. There are a few good carers in this home but a lot of lazy staff who like to blame each other rather than work as a team. My Dad has come back to life since leaving and moving to an excellent care home.
There is new management at this home and hopefully the service will improve. Visit your loved ones regularly and challenge!

Reply from Shiny Joe, National Operational Manager at Chelmsford Care Centre

Thank you for your feedback. We acknowledge receipt of your concerns on the day your father left our care, and we want to assure you that we have taken them seriously. Following your report, a thorough internal review was conducted, and the findings have been submitted to our safeguarding team for further evaluation. We understand that the decision to move your father from our service was primarily to be closer to his wife, your step-mum. We respect and support your family's choice, as we know how important proximity and emotional support are during times of care and recovery. Your father was admitted to our facility under the Discharge to Assess (D2A) pilot scheme, and during his stay, we aimed to provide the highest standard of care. We were pleased to receive positive feedback from your family throughout his time with us. Your regular engagement with the unit manager helped us ensure that your fathers needs were being met and that any concerns were addressed promptly.

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Review of
Chelmsford Care Centre
from Ronald G (Husband of Resident) published on 6 May 2025

Submitted via Postal Card • Report

Overall Experience

My wife has been here for seven months. My early reservations about medical care were overcome and I am now very happy that my wife is being cared for well. The staff display excellent loving care and she loves being here.

Reply from Zoe Walker, Deputy Manager at Chelmsford Care Centre

That's wonderful to hear. It's reassuring to know your wife is receiving such loving and attentive care. The dedication of the staff makes all the difference, and it's heartwarming that she feels happy and comfortable here. Wishing you both continued peace and happiness.

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Review of
Chelmsford Care Centre
from J H (Wife of Resident) published on 6 May 2025

Submitted via Postal Card • Report

Overall Experience

My husband has been a resident in the care home from late 2023 and I attend on a daily basis. The unit manager, care staff and nurses are excellent carrying out the care of residents with respect, dignity and kindness despite the challenging circumstances. Activity staff have worked hard to give residents

stimulating & positive experiences with daily activities and outside acts. The home also celebrates important dates in the calendar as well as residents birthdays. I can only praise the staff for their support and kindness not only to my husband but to the whole of my family.

Reply from Zoe Walker, Deputy Manager at Chelmsford Care Centre

Your kind words are truly appreciated. It's heartwarming to hear how dedicated and compassionate the staff have been in caring for your husband and supporting your family. Their commitment to creating a positive and respectful environment is invaluable, and your gratitude is a beautiful reflection of that. Thank you for sharing such a heartfelt message.

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Review of
Chelmsford Care Centre
from Clive S (Husband of Resident) published on 24 April 2025

Submitted via Website • Report

Overall Experience

My wife was moved from her previous care home because they could not provide the one-to-one care she needed due to her aggression. She settled at CCC very quickly and, after a few weeks, the staff had clearly got used to her and seem genuinely fond of her. She has been in CCC for 6 months now and there

is always a warm welcome when I visit, help is on hand if I ask for it but they are also happy for me to care for her while I'm there. As hard as leaving her is, I know she is looked after and cared for when I'm not there which is all I
ask. The place is lovely, more like a hotel than a Care home, and well looked after. The rooms are spacious and welcoming and the food is good and plentiful. As much as I hate not being able to live and grow old together, I at least have the peace of mind of knowing that she is looked after far better than I could look after her. Thank you Chelmsford Care Centre.

Reply from Zoe Walker, Deputy Manager at Chelmsford Care Centre

Thank you so much for sharing your heartfelt experience. It's truly touching to hear how well your wife has settled at Chelmsford Care Centre and how much care and warmth the team has shown her. It's wonderful to hear that you feel welcome whenever you visit and that the support is there when you need it. Your words reflect the dedication of the staff and the quality of the environment they've created. While it's never easy to be apart from a loved one, the peace of mind that comes from knowing she is receiving the care she truly needs is invaluable. Thank you for sharing your journey, and for expressing such kind words about the care team at Chelmsford Care Centre. It is clear that they are making a meaningful difference, and that is something truly special.

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Review of
Chelmsford Care Centre
from John N (Husband of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience

My wife is treated with respect & understanding of her worsening condition. Staff are both kind & friendly. The home allows myself & family unlimited access & in so doing enables us to continue a close & much appreciated relationship. My wife, by choice, is not a keen participant of activities.

Reply from Zoe walker, Deputy Manager at Chelmsford Care Centre

Thank you for sharing your experience. It's heartening to hear that your wife is treated with such respect and understanding. The kindness and friendliness of the staff, along with the home's policy of allowing unlimited access for family, truly seem to foster a supportive and close-knit environment. It's wonderful that you and your family can maintain a cherished relationship with her. Your feedback highlights the compassionate care provided, and it's greatly appreciated.

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Review of
Chelmsford Care Centre
from S G (Daughter of Resident) published on 25 March 2025

Submitted via Website • Report

Overall Experience

My dad was admitted to the Garden Unit Feb 24. He had late stages dementia and was very aggressive at times. I visited every day and only witnessed kindness and patience to all of the residents, including my dad.
The staff were all very nice and friendly.
Towards the end of his life I felt involved

in all decisions and was kept involved in all decisions, made to feel welcome by both day and night staff to visit at all times of the day and night. I also felt confident to leave my dad, knowing the staff would contact me regarding any changes

Reply from Zoe Walker, Deputy Manager at Chelmsford Care Centre

Thank you so much for your heartfelt message. It means a lot to hear that you appreciated the care and support provided to your dad during his time at the Garden Unit. We strive to treat all our residents with kindness and patience, and it's wonderful to know that this was your experience.Your words about feeling involved and welcomed by our staff, both day and night, are truly touching. We understand how important it is for families to feel confident and informed about their loved one's care, especially during such challenging times.We are grateful for your trust and for allowing us to care for you Dad.

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Review of
Chelmsford Care Centre
from J S (Daughter of Resident) published on 7 March 2025

Submitted via Website • Report

Overall Experience

My dad (with later stage dementia & recovering from aspiration pneumonia) was sent here from hospital.I witnessed him being given medication from the floor after he had spat it out.The nurse picked it up and put it back into his mouth.I thought this must have been a one off ,but she then proceeded to

do it to the second patient who spat hers out also.This was raised with management & I was told it wasn't good enough & the nurse wouldn't be staying at the home.The floor manager said she wished to get rid of her &wanted it in writing so it would help her do this (?!) Only to find a few days later her still administering meds.Many occasions dad was given the wrong thickness food/drink.I witnessed this a lot with other patients on restricted diets also.The chef would often shout at the staff (often agency)as they weren't checking before putting the meals in front of the patients.Dads swallow reflux deteriorated but they would not arrange for a specialist to help dad unless I pushed for it

Reply from Joann Harmon, Registered Manager at Chelmsford Care Centre

We take all feedback very seriously; Our aim is to provide the best possible care to those we support, and it is something we take seriously when the care falls short of this. Please rest assured that this was thoroughly investigated and appropriate action implemented. Should you wish to contact us and discuss then please contact me on the details provided.

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Review of
Chelmsford Care Centre
from B P (Son of Resident) published on 21 February 2025

Submitted via Website • Report

Overall Experience

I can't express enough gratitude for the exceptional care my father receives at Chelmsford Care Centre, in particular "Lillibet Zone" from the manager and her incredible team. After my father's brain haemorrhage, we were understandably worried about his recovery, but the manager and her team truly went

above and beyond to make him feel at home. They became like family to him, offering not only professional medical support but emotional care that gave him a sense of purpose and dignity. The dedication and kindness that the entire team shows him is beyond anything that we could hope for. It's clear that the team at Chelmsford Care Centre genuinely cares about each resident's well-being, and we as a family are so thankful for the positive impact they have had on my father's life. We will forever be grateful for the care and support he receives from everyone there.

Reply from Zoe walker, Deputy Manager at Chelmsford Care Centre

Thank you so much for your kind words. It means the world to us to know that we have made a positive impact on your father's life and your family's peace of mind. Our team is dedicated to providing the best care possible. We are grateful for the trust you have placed in us and are honoured to be a part of your father's journey to recovery. Thank you once again for your heartfelt message. It is a privilege to care for your father, and we will continue to do our utmost to ensure his well-being and happiness.

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Review of
Badgers
from K L (Daughter of Resident) published on 4 February 2025

Submitted via Website • Report

Overall Experience

Badgers is a place where special people look after and care for the most treasured and special people in your life as if they are family members. They are treated with respect, love and dignity. My loved one has complex needs and has been living there for four years and in this time everyone has been

giving her quality of life and making her life matter. The saying goes it takes a while village to raise a child, but this case it takes a people from all villages, towns, cities and countries of the world to love the most precious member of your family.

Reply from Michelle Coote, Home Manager at Badgers

Thank you so much for your kind words. We are truly touched by your thoughtful review and are so grateful to know that Badgers has been able to provide such a positive impact in the life of your loved one. It means the world to us to hear that our team's care, respect, and dedication have made a difference. Your trust and support mean everything, and we will continue to strive to offer the best care possible, like family. Thank you again for taking the time to share your experience.

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Review of
Chelmsford Care Centre
from Beccy J (Daughter of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

I can't thank the care staff enough for the care my dad receives. He finally looks at ease with everybody. This happened within days of him being with you. You see him as my dad and not the awful condition he has and you see the world through his eyes. I will forever be thankful to you all.

Reply from Zoe walker, Deputy Manager at Chelmsford Care Centre

Thank you so much for taking the time to write this review and share with others your experiences of the care provided for your dad at Chelmsford Care Centre. We are so happy that we have the opportunity to care for your dad and thank you for allowing us the privilege.

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Review of
Chelmsford Care Centre
from Jonathan M (Son of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

My father was a resident at Chelsmford Care Centre for three months towards the end of 2024 and I have been delighted with the high standards of care and support he received during this time. The staff are incredible and treated my father with care, support and dignity. They are clearly passionate in

what they do and treat the the service users with warmth and kindness. They were always very welcoming and friendly when visiting and were able to converse about my father when required. The building itself is situated in a lovely country setting and very secure. It was always clean and well-maintained and the food always looked and smelt delicious.

Reply from Zoe Walker, Deputy Manager at Chelmsford Care Centre

Thank you so much for taking the time to write this review and share with others your experiences of the care provided for your dad at Chelmsford Care Centre. We are so happy that we have the opportunity to care for your dad and thank you for allowing us the privilege.

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Review of
Chelmsford Care Centre
from Sue S (Sister of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience

My brother came into Chelmsford Care Centre after a long stay in hospital. Initially I was disappointed he hadn't returned to his previous care home but I now know he is in the right place. Staff are kind and caring, the room is kept beautifully clean and tidy. Staff are observant and problems he may

have are dealt with promptly. I feel that he is safe and treated with respect and dignity. Home is well led and having been a nurse myself, I'm pleased with the high standard of this care facility - outstanding.

Reply from Joann Harmon, Registered Manager at Chelmsford Care Centre

Thank you for taking the time to leave us a review. I am so grateful that, after your initial disappointment of the change in home, we have been able to reassure you with the safe care and attention. We thank you for allowing us the opportunity and pleasure of caring for your brother.

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Review of
Badgers
from Terry H (Father of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

On visiting my son, very often unannounced, he always appears well cared for and content.
Although lacking speech, he seems to have a rapport with his carers and gets plenty of positive attention.
He is always comfortably attired and clean.
He has been a resident of Badgers since it was opened and

the current provider is of a high standard. We are kept informed of any problems. During a recent hospitalisation, Badgers staff were exemplary providing support for him and us, his parents. Facilities and food are of a high standard and my son is encouraged in many ways, including freedom to roam if he wants.
Staff are always welcoming when we visit. The administration of medication is very well organised in particular. Knowing that there is a fully qualified nurse on every shift is a comfort.

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Review of
Badgers
from Charlotte M (Sister of Resident) published on 6 January 2025

Submitted via Website • Report

Overall Experience

Badgers Lodge is a caring home, my sister is well looked after. The home is kept warm and clean. Residents are well-fed and are offered plenty to drink throughout the day. The management are approachable and deal with any niggles. There are meetings to find out what is going on and they ask our opinions,

so improvements can be made, if necessary. They are looking to provide outside entertainment for residents to keep things fresh for everyone. All in all, a good service. As this is a small home, staff are well acquainted with all residents, they know when something is wrong or when they have to call for assistance. Very happy with my sister's care.

Reply from Michelle Coote, Home Manager at Badgers

Thank you so much for your kind words! We are delighted to hear that your sister is receiving the care and attention she deserves at Badgers Lodge. Our team works hard to ensure that every resident feels comfortable, well-cared for and engaged, so it's wonderful to know that this is reflected in your experience. We truly appreciate your feedback and are always striving to improve and provide the best possible service. It's great to hear that the warmth, cleanliness and communication at our home have made a positive impact. We're grateful for your trust and support and we look forward to continuing to provide excellent care for your sister. Warm regards, Michelle.

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Review of
Badgers
from D C (Mother of Resident) published on 30 December 2024

Submitted via Postal Card • Report

Overall Experience

Some carers are excellent - but not all.
The new manager is doing an amazing job trying to turn things around. There is very little interaction with most of the residents.
I do believe they are understaffed and the most willing carers are pushed to the limit.

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Review of
Badgers
from S H (Son of Resident) published on 20 December 2024

Submitted via Website • Report

Overall Experience

The staff treat resdients and care at all times. I feel like the staff are capable of performing to their roles well. The staff listen to and act upon concerns regarding my family. Badgers is very clean, and prepare meals according to the residents individual care plans

Reply from Michelle Coote, Home Manager at Badgers

Thank you so much for your kind words! We are really pleased to hear that you're happy with the care and attention we provide. Our team takes great pride in ensuring that all service users receive the highest level of care and support and it's wonderful to know that you feel our staff are capable and attentive in their roles. We also appreciate your feedback about the cleanliness of Badgers and how we carefully prepare meals according to individual care plans. Listening to and acting on the concerns of our families is a priority for us and we're grateful for the opportunity to care for your loved one!

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Review of
Badgers
from Victoria P (Friend of Resident) published on 19 December 2024

Submitted via Website • Report

Overall Experience

The home is welcoming and well-organised and always very clean. The staff are friendly and easy to talk to. They ensure clear communication at all times. The residents always seem content and happy when I visit.

Reply from Michelle Coote, Home Manager at Badgers

Thank you so much for your kind words! We take great pride in maintaining a welcoming and organised environment and it's wonderful to hear that you've noticed. Our staff always strive to ensure clear communication and create a positive, supportive atmosphere for our service users. We truly appreciate your feedback and are grateful for your continued trust and support. It's always a pleasure to have you visit!

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Review of
Chelmsford Care Centre
from Angie P (Daughter of Resident) published on 17 December 2024

Submitted via Website • Report

Overall Experience

My dad has been in Chelmsford Care Centre since February of this year and I am impressed by their communication and also the high level of care.
The staff are always welcoming and kind and they look after my dad very well indeed. The centre is very clean and my dad's room is always clean and tidy.

The main thing I am happy about is the way that staff have got to know my dad and treat him kindly and with respect. This gives me peace of mind as it is vital that my dad feels safe and cared for. The manager also has an open door policy and I experience her as very professional and also knowledgeable about my dad's care. She is also a kind, personable and caring person. Its important to me that senior staff lead by example with their own practice this is what happens at the nursing home.

Reply from Joann Harmon, Registered Manager at Chelmsford Care Centre

Thank you so much for taking the time to write this review and share with others your experiences of the care provided for your dad at Chelmsford Care Centre. We are so happy that we have the opportunity to care for your dad and thank you for allowing us the privilege.

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Care Homes Owned by Trust Care Management Ltd in Essex

Trust Care Management Ltd Locations in Essex (2)

Trust Care Management Ltd Reviews in Essex (42)

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