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Care Homes Owned by Trust Care Management Ltd in Essex

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9.4 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Trust Care Management Ltd in Essex

Only the locations & reviews in Essex for Trust Care Management Ltd are showing below.

View the details of all 9 locations (with 255 reviews) owned by Trust Care Management Ltd

Trust Care Management Ltd Locations in Essex (2)

 - Browse 2 Care Homes owned by Trust Care Management Ltd in Essex
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Chelmsford Care Centre
East Hanningfield Road, Howe Green, Chelmsford CM2 7TP 
9.6 44 reviews
Chelmsford Care Centre, Chelmsford, Essex
"I am so very grateful to Chelmsford Care centre for the care of my husband Andrew . He was a difficult resident when he arrived but was…"   Read all 44 reviews
  • from £1,860 / week
  • 70 Rooms
Location Type Care Home

Chelmsford Care Centre provides person-centred residential and nursing care in a home situated in Howe Green, Chelmsford. The team offer care for a wide range of requirements including (but not ... Read more about Chelmsford Care Centre

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care
Badgers
53 Rayleigh Avenue, Eastwood, Rayleigh, Leigh-on-Sea SS9 5DN 
9.4 13 reviews
Badgers, Leigh-on-Sea, Essex
"Our experience with the care home so far has been nothing but positive. The staff we have met have been wonderful , knowledgeable and…"   Read all 13 reviews
  • 10 Rooms
Location Type Care Home

Badgers is part of Trust Care Management Ltd the company acquired the home in August 2020 and has been committed to quality care and nursing. The focus is on a friendly and caring atmosphere, with ... Read more about Badgers

Younger Adult Care Permanent Care Respite Care
  • Nursing Care
  • Learning Disability Care

Trust Care Management Ltd Reviews in Essex (57)

9.4

Trust Care Management Ltd has a Group Review Score of 9.4 (9.444) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Trust Care Management Ltd must have a Review Score.

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Review of

Chelmsford Care Centre

from G P (Son of Resident) published on 12 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was generally comfortable during his residency. The main concern for me, were missing items like clothing and glasses, even though Dad's items all had his labels on them. The facilities were always clean & the staff cheerful. There is an issue with guest/visitor parking.
Reply from Zoe Walker, Deputy Manager at Chelmsford Care CentreThank you for taking the time to share your feedback. We're really pleased to hear that your father was comfortable during his stay and that you found our facilities clean and our staff cheerful - that means a lot to us. We're very sorry to hear about the issues with missing items, especially given that everything was clearly labelled. This is not the experience we want for our residents or their families, and we will review our processes with the team to ensure belongings are handled and returned correctly. We also appreciate you highlighting the difficulties with guest and visitor parking. We understand how frustrating this can be and are actively looking at ways to improve the situation. Thank you again for your comments - they help us to continue improving the service we provide. If you would like to discuss anything further, please feel free to reach out to us directly.
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Review of

Chelmsford Care Centre

from Annie S (Wife of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so very grateful to Chelmsford Care centre for the care of my husband Andrew .
He was a difficult resident when he arrived but was treated with care , and compassion.
Myself and the family cannot thank you all enough. A helpful and friendly reception and administrative team.
Hands on involvement
from management and outstanding care from the nurses .
As for his one to one carers I was overwhelmed by their patience, ,kindness and attention they gave him .
In the early hrs of the morning when he died I felt supported and comforted .
We all thank you so very much .
Reply from Zoe Walker, Deputy Manager at Chelmsford Care CentreThank you so much for taking the time to share these kind and heartfelt words. It truly means a great deal to all of us at Chelmsford Care Centre. It was a privilege to care for Andrew, and we are glad to know that he felt supported, understood, and treated with compassion during his time with us. Your appreciation for our reception, administrative team, management, nurses, and his one-to-one carers will be shared with everyone involved - they will be deeply touched to know their dedication made a difference. We are especially grateful for your words about the care and comfort provided during Andrew's final hours. Supporting you and your family through such a difficult moment was an honour, and we are humbled that you felt cared for and comforted. Thank you again for your trust, your gratitude, and for allowing us to be part of Andrew's journey. Our thoughts remain with you and your family.
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Review of

Chelmsford Care Centre

from Louise T (Daughter of Resident) published on 27 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so grateful to Chelmsford Care Centre for the exceptional care they have given my mother-in-law. From the moment she arrived the difference from her previous home has been night and day. The staff are attentive, kind and professional, they treat her with dignity and respect, make time to chat
with both her and our family, and show nothing but kindness and compassion.
Their communication has been outstanding, they keep us informed at every point and are on top of all the administration, which has given us enormous peace of mind while we navigate this difficult time with her rapidly progressing dementia. Her care is thorough and personalised, she is supported with all her needs, the food is tasteful, and the team provide activities to keep residents active and engaged. Everyone, from the carers to the activities team (and right down to the admin), has been brilliant. We truly can't fault anything about them and feel confident and reassured knowing she's so well looked after.
Reply from Zoe Walker, Deputy Manager at Chelmsford Care CentreThank you so much for your heartfelt review. It truly means the world to our entire team. We're delighted to hear that your mother-in-law has settled in well and that you've noticed such a positive difference since her arrival.
Our staff work hard to provide compassionate, person-centred care, and it's wonderful to know that their kindness, communication and professionalism have made you and your family feel supported during such a challenging time. We understand how difficult it can be to navigate a loved one's dementia journey, and we're grateful that you feel reassured and confident in the care she receives.
Your kind words about our carers, activities team and admin staff will be shared with them all - they will be so encouraged to hear this. Thank you again for taking the time to share your experience. It's an honour to look after your mother-in-law, and we remain committed to ensuring she continues to feel safe, supported and valued every day.
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Review of

Chelmsford Care Centre

from M F (Son of Resident) published on 7 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault the care and attention that is afforded my father by Chelmsford Care Centre.
The nurses are always approachable and willing to discuss any feedback on fathers progress and advice on how best to manage his condition. The HCA's are always on hand to help and treat dad with respect and
dignity.
Activities are well coordinated without any forced nature to them.
The facility is alway clean and well maintained.service staff are always available if required
From day one the reception staff have made us feel very welcome, and everyone meets me with a welcome and a smile.
The management team have been a real asset in the transition of my father from hospital discharge and have been key in helping my siblings and I understand the pathway my father is currently on. They are always approachable and have helped a great deal, particularly being available to advise and give invaluable support for us and dad after my mothers passing.
I would highly recommend Chelmsford Care Centre
Reply from Zoe Walker, Deputy Manager at Chelmsford Care CentreThank you so much for your wonderful feedback!
We're delighted to hear that your father has received the care and attention he deserves at Chelmsford Care Centre. Our team works hard to ensure every resident is treated with respect and dignity, and it's truly rewarding to know this has made a positive difference for your family.
We're pleased that you've found our nurses approachable and supportive, and that our activities and facilities meet your expectations. It's also great to hear that the transition from hospital was smooth and that our management team could provide guidance and comfort during such a difficult time. Your recommendation means the world to us, and we'll make sure to share your kind words with the entire team, they will be thrilled! If there's ever anything more we can do to support you or your father, please don't hesitate to reach out.
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Review of

Chelmsford Care Centre

from A F (Son of Resident) published on 30 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A warm welcoming environment , with excellent always friendly staff who are approachable and always willing to help . I would have no hesitation in recommending this care home to anyone who may have concerns about their loved one's welfare .
Reply from Zoe Walker, Deputy Manager at Chelmsford Care CentreThank you so much for your wonderful feedback! We're delighted to hear that you felt welcomed and supported by our team. Providing a friendly, approachable environment where families feel reassured about their loved one's care is at the heart of what we do. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.
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Review of

Chelmsford Care Centre

from Andrew W (Grandson of Resident) published on 29 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My relative is well looked after, and her needs are met, exactly within the parameters of her degenerative condition. All staff are kind and courteous, and always attentive to all residents, ensuring the highest level of care at all times
Reply from Liladevi Chamlagaikharel Liladevi, Registered Manager at Chelmsford Care CentreThank you so much for taking the time to share your positive feedback. We are truly pleased to hear that your relative feels well supported and that her needs are being met in line with her condition.
Our team works hard to ensure that every resident receives compassionate, attentive, and person-centred care, and it means a great deal to know this is reflected in your experience. We remain committed to maintaining best practice at all times, and we continuously monitor and review our care standards to ensure they remain robust and responsive to each individual's needs.
Your kind words will be shared with the staff, who will be encouraged by your appreciation. Thank you again for your trust and support.
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Review of

Chelmsford Care Centre

from Tanya M (Daughter of Resident) published on 24 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home provided wonderful care & support during my Mum's short stay with them, during some very difficult times! My lovely mum passed away whilst in the home and every member of staff showed her such dignity & warmth. We were very happy with the home!
Reply from Zoe Walker, Deputy Manager at Chelmsford Care CentreThank you so much for sharing your kind words. We are truly sorry for your loss and deeply honored that we could provide care and comfort to your mum during such a difficult time. It means a lot to know that our team was able to offer dignity, warmth, and support when it mattered most. Your feedback is greatly appreciated and will be shared with the staff, as it reminds us why we do what we do. Please know that our thoughts are with you and your family.
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Review of

Badgers

from C M (Sister of Resident) published on 23 December 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My sisters needs are met, and if I have any questions staff are always available to answer and discuss matters. Some things need to be repaired but in general things are kept in good condition. Food menu could be more varied, but I suppose on pureed diet it is not easy. My sister's room is quite small
and we have to move her soft toys every time she uses the bed, but no space for shelves.
Reply from Shiny Joe, National Operational Manager at BadgersI appreciate your feedback and will take it on board.
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Review of

Chelmsford Care Centre

from Kim H (Daughter of Resident) published on 17 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had a very bad experience in Mum's last home. As soon as we walked into Chelmsford Care Centre we knew that was the right home for her. The rooms are comfortable and walking around the home it had everything mum needed. Mum really liked it as well when we showed her. Staff are lovely. The only thing
I would add would be the gardens. It is all grass - needs trees and flower beds for mum.
Reply from Zoe Walker, Deputy Manager at Chelmsford Care CentreThank you so much for sharing your experience. We're delighted to hear that Chelmsford Care Centre felt like the right home for your mum and that she felt comfortable and happy when visiting. It's wonderful to know that our team and facilities met your expectations and helped create a positive environment for her. We really appreciate your feedback about the gardens. Creating a more vibrant outdoor space with trees and flower beds is a great suggestion, and we'll certainly take this into consideration as we continue to improve our home.
Thank you again for your kind words and for trusting us with your mum's care.
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Review of

Chelmsford Care Centre

from Karen C (Daughter-in-law of Resident) published on 10 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This was the only home who would take Chris in and help with her needs , the staff are always pleasant and smiling, always willing to help and we can't fault the home, they have done their best to settle her in, the home is very clean and plenty of staff around, as soon as you email you get a immediate
response, we are hoping that Chris continues to thrive.
Reply from Zoe Walker, Deputy Manager at Chelmsford Care CentreThank you so much for your wonderful review. It truly means a lot to our whole team. We are grateful that you entrusted us with Chris's care, and we're delighted to hear that she is settling in well. Our staff work hard to create a welcoming, supportive environment, so your kind words about their positivity and responsiveness are deeply appreciated. We will continue doing everything we can to ensure Chris feels comfortable, safe, and supported, and we share your hope that she continues to thrive here. If there is ever anything more we can do, please don't hesitate to reach out. Thank you again for your trust and kind feedback.
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Review of

Chelmsford Care Centre

from L P (Daughter of Resident) published on 28 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in the care home since last February. I am very pleased with the care she receives, I know that she is comfortable, content and very well looked after. The carers and other staff are all very good, they are very attentive to her every need and the wellbeing of all the residents can
be seen to be the priority of all the staff.
They organise quite a lot of activities in the home, in which all residents are encouraged to partake in, but it is never an issue if they don't want to. The nursing staff in the home are always available should I have any concerns or questions regarding her health or wellbeing. The food is very good and my mother eats well and enjoys it.
There is a real sense of community in the home.
Reply from Zoe Walker, Deputy Manager at Chelmsford Care CentreThank you so much for your wonderful feedback. We're delighted to hear that your mother feels comfortable, content, and well cared for. Our team works hard to ensure every resident's wellbeing is our top priority, so it's lovely to know this shines through. We're also pleased that the activities, nursing support, and meals have met your expectations and that you feel a sense of community within the home. Your kind words mean a lot to our staff and motivate us to keep providing the highest standard of care. If you ever have any questions or suggestions, please don't hesitate to reach out we're always here for you and your mother.
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Review of

Chelmsford Care Centre

from P C (Son of Resident) published on 25 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is currently receiving long term care. When I compare Chelmsford Care Centre with his previous care facility the standard of care he receives is far more suited to his needs. He is made to feel like a member of a community and not an individual. The staff are fantastic and deal with him in
a professional and caring way. He is occupied every day with the activities that are run by the staff and I know it can be difficult for him to be involved sometimes but the staff persevere and make sure he is engaged as much as possible. I Highly recommend this care centre as it is a very welcoming place where the individuals needs are constantly met. Thanks
Reply from Zoe Walker, Deputy Manager at Chelmsford Care CentreThank you so much for your wonderful feedback! We are delighted to hear that your father feels part of our community and that our team's efforts to provide personalized, compassionate care are making a positive difference. Ensuring that every resident feels valued and engaged is at the heart of what we do, and it's rewarding to know this is reflected in your experience.
Your recommendation means a lot to us, and we'll share your kind words with the staff they will be thrilled! If there's ever anything more we can do to support your father, please don't hesitate to reach out.
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Review of

Chelmsford Care Centre

from David W (Son of Resident) published on 21 October 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
First impressions: my mum has been in a different home for the past 5/6 months, where she never settled.
On my entrance I spoke to the female receptionist (sorry I didn't get her name) they knew exactly who mum is and took me through to her.
When I visited her today, she was happy relaxed and definitely
more settled than I have seen her since her dementia took hold of her. She was passing time by chatting to other residents. She flatly refused to communicate with anyone in her old home.
Whilst I was there she was given a nice cup of tea and offered some fresh biscuits. A carer came across and gave her daily medication and stood there whilst mum swallowed the tablets. This was done with care and it was explained that it was her medication not just 'chucked' at her.
Loads of staff were around at all times which is comforting for me as I physically saw that she's being looked after.
Only 4 stars as its early days.
So far so good
Reply from Zoe Walker, Deputy Manager at Chelmsford Care CentreThank you so much for sharing your experience it truly means a lot. We're so pleased to hear that your mum is feeling more settled and relaxed. It's wonderful that she's engaging with other residents and enjoying simple comforts like tea and biscuits. The team will be glad to know their care and attention are making a difference, especially with how her medication was handled and the visible staff presence.
We understand it's still early days, and we appreciate your honest feedback. Please don't hesitate to reach out if there's anything more we can do to support your mum or help her continue to feel at home.
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Review of

Chelmsford Care Centre

from J S (Wife of Resident) published on 20 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are very caring and gentle with my husband and try to help him lead a calm life. I feel that he has a better life than if he was still at home living with me.
Reply from Liladevi Chamlagaikharel Liladevi, Registered Manager at Chelmsford Care CentreThank you so much for your kind words. We're truly touched to hear that our team has made such a positive difference in your husband's life. Providing compassionate, person-centred care is at the heart of everything we do, and knowing that he feels calm and supported means the world to us. We're also grateful for your trust-it's an honour to be part of his journey and to offer you peace of mind.
Kind regards
Lila Chanlagai
Home manager
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Review of

Chelmsford Care Centre

from M W (Wife of Resident) published on 14 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with services that they give my husband, nothing is too much trouble.
Reply from Zoe Walker, Deputy Manager at Chelmsford Care CentreThank you so much for your kind words. We're truly glad to hear your husband is receiving the care he deserves, it's our pleasure to support him.
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Review of

Badgers

from Julie M (Mother of Resident) published on 9 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with my sons care The staff are very attentive & deal with his needs He gets plenty of the carers attention & care He has greatly improved since he has been living in the home The family are greatly relived now he has his forever home
Reply from Shiny Joe, National Operational Manager at BadgersThank you so much for your kind words. We're truly grateful for your trust and support. It means a lot to our team to know that we're making a positive difference. We're always here for you."
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Review of

Badgers

from Sandra J (Relative of Resident) published on 9 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our experience with the care home so far has been nothing but positive. The staff we have met have been wonderful , knowledgeable and supportive. Whenever an issue arises they do everything in their power to help. Thank you for all your support
Reply from Shiny Joe, National Operational Manager at BadgersWe're delighted to hear that your experience has been so positive. Our team is committed to providing the best care and support possible, and your feedback is incredibly encouraging. Thank you for taking the time to share this."
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Review of

Chelmsford Care Centre

from Ronald G (Husband of Resident) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife's situation is complex and traumatic. When she was diagnosed with Alzheimer's in January 2019 I vowed that I would look after her myself at home. All went well till January 2023 when she fell and broke her left hip, in hospital she had a hemiarthroplasty. This was successful but administrative
pressure caused her to be discharged too soon and within hours she was back for a battle with infection, a girdlestone procedure and a long drawn out process of wound healing which is ongoing. She has now been in Chelmsford Care Centre for almost one year. They are valiantly continuing this process and doing well.
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Review of

Chelmsford Care Centre

from Angie P (Daughter of Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This review is based on my direct experience of my Dad's care. I find the staff caring, organised, kind & efficient. I am satisfied that my Dad is being looked after & respected. In particular - activities lady & nurses plus the care lead are fantastic! We are grateful.
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Review of

Badgers

from Ashley M (Brother of Resident) published on 6 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with the level of care thats provided for my brother couldn't ask for a better place for him to live.everyome has made him feel safe and care for his complete needs .the home is very clean and the food is freshly cooked .
Reply from Michelle Coote, Registered Manager at BadgersDear Ashley,Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that your brother feels safe, well cared for, and truly at home with us.Our team works hard to provide a warm, welcoming environment where each resident's individual needs are met with compassion and respect. It's wonderful to know this is reflected in your brother's care.We also appreciate your positive comments about the cleanliness of the home and the freshly prepared meals - our staff take great pride in maintaining high standards in every area.Your feedback means a great deal to us. Thank you once again for your trust and support.Warm regards, Michelle
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Awards / Recognitions (1)

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