Chelmsford Care Centre

East Hanningfield Road, Howe Green, Chelmsford CM2 7TP
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9.5 33 Reviews
  • Chelmsford Care Centre, Chelmsford
Chelmsford Care Centre provides person-centred residential and nursing care in a home situated in Howe Green, Chelmsford. The team offer care for a wide range of requirements including (but not limited to) dementia and Alzheimer's, cancer, epilepsy and brain injuries. They are compassionate and caring, dedicating time to get to know each resident on a personal level so they can better understand the care they need as well as their personal preferences.

There are 70 bedrooms in the home, all with en suite facilities and a phone and television point. There is also a bar on site where residents can enjoy a chat over a tipple, and a spacious dining area to enjoy meals prepared by the in house kitchen team.

The team understand that the move to a care home can be a difficult period for both the person and their loved ones. They encourage potential residents to come along and see the home in person, so please get in touch if you'd like to find out more.

Care Provided by Chelmsford Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1860
  • Self-Funded Residential Dementia Care: from £1860
  • Self-Funded Nursing Care: from £1860
  • Self-Funded Nursing Dementia Care: from £1860
  • RESPITE Self-Funded Residential Care: from £1860
  • RESPITE Self-Funded Residential Dementia Care: from £1860
  • RESPITE Self-Funded Nursing Care: from £1860
  • RESPITE Self-Funded Nursing Dementia Care: from £1860

Our standard fees cover accommodation, meals, housekeeping, personal care, and a range of social activities designed to support residents’ wellbeing. Basic laundry services are also included as part of our standard offering.


Some additional services, such as hairdressing, chiropody, and certain therapies, are available at an extra cost. These optional services are arranged directly with the providers, and residents or their representatives will always be informed of the charges in advance.


Where a resident’s care needs exceed the funding provided by their local authority or the NHS, top-up fees may apply. These are agreed transparently with families or representatives before admission, so everyone understands the financial commitment involved.


We are committed to providing clear and open communication about all fees, and full details are provided in our information pack, which is available on request.

These prices are only a guideline, please contact Chelmsford Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in Charge

  • Joann Harmon (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (70)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (70)

Visiting

  • The team value the importance of visitors in the lives of residents and fully support their right to maintain contact with family, friends, and loved ones. The visitors policy ensures that visits are welcomed, safe, and respectful of each resident’s personal wishes.


    Key points of policy:


    Open Visiting: Visitors are welcome at any time, unless a resident personally requests limited visits or there is an outbreak of infection, in which case the home will follow health and safety guidance.


    Resident Choice: Each resident can decide who they want to see, and this choice will be recorded in their care plan. If a resident lacks the capacity to make this decision, the Mental Capacity Act will guide the process to ensure visits still support their best interests.


    Visitor Registration: All visitors must sign in and out at reception and follow any health and safety procedures in place.


    Privacy and Respect: Residents have the right to refuse visitors, and this will always be respected. Visitors will not be allowed into other residents’ rooms without express permission.


    Food and Personal Items: Any food or personal items brought in for a resident must be declared to staff to ensure safety and dietary needs are considered.


    Infection Control: Visitors who feel unwell, especially with symptoms of transmissible infections (such as flu, COVID-19, or norovirus), are asked to postpone their visit until they are well.


    Conflict and Safeguarding: If a visitor’s behaviour poses a risk to residents, staff, or the home environment, management will intervene. In serious cases, visits may be restricted or conditions imposed, with advice from the Safeguarding Team if necessary.


    Outbreak Management: In the event of a public health incident, the home will follow local and national guidance, offering alternatives like video calls or window visits if needed.


    Feedback and Complaints: Visitors are encouraged to provide feedback and raise any concerns, which will be handled through the Complaints, Suggestions and Compliments Policy.


    Our goal is to make every visit a positive, safe, and supportive experience for all.

Parking

  • Onsite private parking

9.5

Chelmsford Care Centre has a Review Score of 9.5 (9.464) out of 10, based on 27 reviews in the last 2 years.
Over all time Chelmsford Care Centre has 33 reviews.

Overall Experience
  • 26
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Date Published
  • 33
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  • 27
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Reviewer Connection to Chelmsford Care Centre
  • 14
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Total of 33, showing 1-20
Review from David W (Son of Resident) published on 21 October 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
First impressions: my mum has been in a different home for the past 5/6 months, where she never settled.
On my entrance I spoke to the female receptionist (sorry I didn't get her name) they knew exactly who mum is and took me through to her.
When I visited her today, she was happy relaxed and definitely
more settled than I have seen her since her dementia took hold of her. She was passing time by chatting to other residents. She flatly refused to communicate with anyone in her old home.
Whilst I was there she was given a nice cup of tea and offered some fresh biscuits. A carer came across and gave her daily medication and stood there whilst mum swallowed the tablets. This was done with care and it was explained that it was her medication not just 'chucked' at her.
Loads of staff were around at all times which is comforting for me as I physically saw that she's being looked after.
Only 4 stars as its early days.
So far so good
Reply from Zoe Walker, Deputy Manager at Chelmsford Care Centre
Thank you so much for sharing your experience it truly means a lot. We're so pleased to hear that your mum is feeling more settled and relaxed. It's wonderful that she's engaging with other residents…read more
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Review from J S (Wife of Resident) published on 20 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are very caring and gentle with my husband and try to help him lead a calm life. I feel that he has a better life than if he was still at home living with me.
Reply from Liladevi Chamlagaikharel Liladevi, Registered Manager at Chelmsford Care Centre
Thank you so much for your kind words. We're truly touched to hear that our team has made such a positive difference in your husband's life. Providing compassionate, person-centred care is at the…read more
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Review from M W (Wife of Resident) published on 14 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with services that they give my husband, nothing is too much trouble.
Reply from Zoe Walker, Deputy Manager at Chelmsford Care Centre
Thank you so much for your kind words. We're truly glad to hear your husband is receiving the care he deserves, it's our pleasure to support him.
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Review from Ronald G (Husband of Resident) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife's situation is complex and traumatic. When she was diagnosed with Alzheimer's in January 2019 I vowed that I would look after her myself at home. All went well till January 2023 when she fell and broke her left hip, in hospital she had a hemiarthroplasty. This was successful but administrative
pressure caused her to be discharged too soon and within hours she was back for a battle with infection, a girdlestone procedure and a long drawn out process of wound healing which is ongoing. She has now been in Chelmsford Care Centre for almost one year. They are valiantly continuing this process and doing well.
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Review from Angie P (Daughter of Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This review is based on my direct experience of my Dad's care. I find the staff caring, organised, kind & efficient. I am satisfied that my Dad is being looked after & respected. In particular - activities lady & nurses plus the care lead are fantastic! We are grateful.
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Review from Claire G (Daughter of Resident) published on 10 June 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
My Dad moved to this care home in December 2024 and thankfully left at the beginning of May.
Our experience was very poor! It also left us distressed by our experience. Myself and my Step Mum witnessed staff repeatedly ignoring residents who were trying to communicate with them, asking to go to the
loo or who were in distress, we saw staff scrolling on social media and laughing and joking amongst themselves whilst the residents were ignored. Mealtimes were chaotic and the quality of food poor. There were also staff with limited English, this impacted the residents directly and also had a negative effect on paperwork that staff needed to complete. My Dad's teeth were not brushed regularly and he was left in dirty clothes. There were often occasions when there was no soap or loo roll in the toilets. His belongings were just screwed up in draws in his room. It was very difficult to contact the home by phone, calls were not returned. Concerns were addressed in the first instant but poor practice quickly resumed. There are a few good carers in this home but a lot of lazy staff who like to blame each other rather than work as a team. My Dad has come back to life since leaving and moving to an excellent care home.
There is new management at this home and hopefully the service will improve. Visit your loved ones regularly and challenge!
Reply from Shiny Joe, National Operational Manager at Chelmsford Care Centre
Thank you for your feedback. We acknowledge receipt of your concerns on the day your father left our care, and we want to assure you that we have taken them seriously. Following your report, a…read more
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Review from J H (Wife of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident in the care home from late 2023 and I attend on a daily basis. The unit manager, care staff and nurses are excellent carrying out the care of residents with respect, dignity and kindness despite the challenging circumstances. Activity staff have worked hard to give residents
stimulating & positive experiences with daily activities and outside acts. The home also celebrates important dates in the calendar as well as residents birthdays. I can only praise the staff for their support and kindness not only to my husband but to the whole of my family.
Reply from Zoe Walker, Deputy Manager at Chelmsford Care Centre
Your kind words are truly appreciated. It's heartwarming to hear how dedicated and compassionate the staff have been in caring for your husband and supporting your family. Their commitment to creating…read more
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Review from Clive S (Husband of Resident) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife was moved from her previous care home because they could not provide the one-to-one care she needed due to her aggression. She settled at CCC very quickly and, after a few weeks, the staff had clearly got used to her and seem genuinely fond of her. She has been in CCC for 6 months now and there
is always a warm welcome when I visit, help is on hand if I ask for it but they are also happy for me to care for her while I'm there. As hard as leaving her is, I know she is looked after and cared for when I'm not there which is all I
ask. The place is lovely, more like a hotel than a Care home, and well looked after. The rooms are spacious and welcoming and the food is good and plentiful. As much as I hate not being able to live and grow old together, I at least have the peace of mind of knowing that she is looked after far better than I could look after her. Thank you Chelmsford Care Centre.
Reply from Zoe Walker, Deputy Manager at Chelmsford Care Centre
Thank you so much for sharing your heartfelt experience. It's truly touching to hear how well your wife has settled at Chelmsford Care Centre and how much care and warmth the team has shown her. It's…read more
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Review from John N (Husband of Resident) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife is treated with respect & understanding of her worsening condition. Staff are both kind & friendly. The home allows myself & family unlimited access & in so doing enables us to continue a close & much appreciated relationship. My wife, by choice, is not a keen participant of activities.
Reply from Zoe walker, Deputy Manager at Chelmsford Care Centre
Thank you for sharing your experience. It's heartening to hear that your wife is treated with such respect and understanding. The kindness and friendliness of the staff, along with the home's policy…read more
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Review from S G (Daughter of Resident) published on 25 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was admitted to the Garden Unit Feb 24. He had late stages dementia and was very aggressive at times. I visited every day and only witnessed kindness and patience to all of the residents, including my dad.
The staff were all very nice and friendly.
Towards the end of his life I felt involved
in all decisions and was kept involved in all decisions, made to feel welcome by both day and night staff to visit at all times of the day and night. I also felt confident to leave my dad, knowing the staff would contact me regarding any changes
Reply from Zoe Walker, Deputy Manager at Chelmsford Care Centre
Thank you so much for your heartfelt message. It means a lot to hear that you appreciated the care and support provided to your dad during his time at the Garden Unit. We strive to treat all our…read more
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Review from J S (Daughter of Resident) published on 7 March 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
My dad (with later stage dementia & recovering from aspiration pneumonia) was sent here from hospital.I witnessed him being given medication from the floor after he had spat it out.The nurse picked it up and put it back into his mouth.I thought this must have been a one off ,but she then proceeded to
do it to the second patient who spat hers out also.This was raised with management & I was told it wasn't good enough & the nurse wouldn't be staying at the home.The floor manager said she wished to get rid of her &wanted it in writing so it would help her do this (?!) Only to find a few days later her still administering meds.Many occasions dad was given the wrong thickness food/drink.I witnessed this a lot with other patients on restricted diets also.The chef would often shout at the staff (often agency)as they weren't checking before putting the meals in front of the patients.Dads swallow reflux deteriorated but they would not arrange for a specialist to help dad unless I pushed for it
Reply from Joann Harmon, Registered Manager at Chelmsford Care Centre
We take all feedback very seriously; Our aim is to provide the best possible care to those we support, and it is something we take seriously when the care falls short of this. Please rest assured that…read more
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Review from B P (Son of Resident) published on 21 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't express enough gratitude for the exceptional care my father receives at Chelmsford Care Centre, in particular "Lillibet Zone" from the manager and her incredible team. After my father's brain haemorrhage, we were understandably worried about his recovery, but the manager and her team truly went
above and beyond to make him feel at home. They became like family to him, offering not only professional medical support but emotional care that gave him a sense of purpose and dignity. The dedication and kindness that the entire team shows him is beyond anything that we could hope for. It's clear that the team at Chelmsford Care Centre genuinely cares about each resident's well-being, and we as a family are so thankful for the positive impact they have had on my father's life. We will forever be grateful for the care and support he receives from everyone there.
Reply from Zoe walker, Deputy Manager at Chelmsford Care Centre
Thank you so much for your kind words. It means the world to us to know that we have made a positive impact on your father's life and your family's peace of mind. Our team is dedicated to providing…read more
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Review from Beccy J (Daughter of Resident) published on 30 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't thank the care staff enough for the care my dad receives. He finally looks at ease with everybody. This happened within days of him being with you. You see him as my dad and not the awful condition he has and you see the world through his eyes. I will forever be thankful to you all.
Reply from Zoe walker, Deputy Manager at Chelmsford Care Centre
Thank you so much for taking the time to write this review and share with others your experiences of the care provided for your dad at Chelmsford Care Centre. We are so happy that we have the…read more
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Review from Jonathan M (Son of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident at Chelsmford Care Centre for three months towards the end of 2024 and I have been delighted with the high standards of care and support he received during this time. The staff are incredible and treated my father with care, support and dignity. They are clearly passionate in
what they do and treat the the service users with warmth and kindness. They were always very welcoming and friendly when visiting and were able to converse about my father when required. The building itself is situated in a lovely country setting and very secure. It was always clean and well-maintained and the food always looked and smelt delicious.
Reply from Zoe Walker, Deputy Manager at Chelmsford Care Centre
Thank you so much for taking the time to write this review and share with others your experiences of the care provided for your dad at Chelmsford Care Centre. We are so happy that we have the…read more
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Review from Sue S (Sister of Resident) published on 27 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother came into Chelmsford Care Centre after a long stay in hospital. Initially I was disappointed he hadn't returned to his previous care home but I now know he is in the right place. Staff are kind and caring, the room is kept beautifully clean and tidy. Staff are observant and problems he may
have are dealt with promptly. I feel that he is safe and treated with respect and dignity. Home is well led and having been a nurse myself, I'm pleased with the high standard of this care facility - outstanding.
Reply from Joann Harmon, Registered Manager at Chelmsford Care Centre
Thank you for taking the time to leave us a review. I am so grateful that, after your initial disappointment of the change in home, we have been able to reassure you with the safe care and attention.…read more
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Review from Peter M (Brother of Resident) published on 17 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother was transferred by the local hospital to the Care Centre at very short notice and against my wishes. On my initial visit, I waited while a carer prepared my brother and settled him into his room. When my brother was ready, a nurse went in to see him. She was very concerned about his physical
state and that special food hadn't come with him from the hospital, Nor was there any transfer/handover information. I went and brought food back from the hospital while the nurse dealt with sorting out medication.
I returned as the wing manager was going home but she returned into the home with me to sort out the food. I was impressed by the manager's approach but also by the duty nurse, who struck me as very focused on ensuring her patient's priorities were addressed.
Over several visits the main duty nurses have always been thorough and have come up with improvement suggestions of their own, and communicate updates and changes clearly, which is welcome.
Reply from Joann Harmon, Registered Manager at Chelmsford Care Centre
Thank you so much for taking the time to review the care and service provided for your brother at Chelmsford Care Centre. It makes me so proud to see that the nursing, care and management staff have…read more
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Review from T B (Daughter of Resident) published on 27 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you all for making my mum so comfortable in her new environment. Especially to the manager who understood when I required my mum to change rooms which was performed immediately with the staffs assistance.
Reply from Joann Harmon, Registered Manager at Chelmsford Care Centre
Thank you so much for taking the time to complete a review of the care service provided for your mum at Chelmsford Care Centre. We are so happy that you have felt supported throughout the process and…read more
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Review from Kate T (Daughter of Resident) published on 2 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has recently completed a short recuperation placement in the Lilibet Unit at this excellent care centre following a stay in hospital. He has received fantastic care throughout at what has been an emotional time for all the family. The whole team - care staff, nurses, management, maintenance,
reception, laundry and kitchen - all went out of their way to make Dad's stay as comfortable as possible and as a family we couldn't have felt more supported throughout. The care team have shown kindness, compassion, respect and dignity at all times, along with the required bucketloads of patience. They are complete gems who do a very difficult job with a smile on their face always and with kindness for everyone. We cannot recommend the centre highly enough - Thank you all so much!
Reply from Joann Harmon, Registered Manager at Chelmsford Care Centre
Thank you so much for taking the time to review Chelmsford Care Centre. We are so grateful for your kind words and to hear how supported you felt during the time in which your dad was in our care. It…read more
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Review from E P (Daughter of Resident) published on 13 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We found the staff to be very caring and friendly. The care given was excellent, which made my stepdad's stay very stress-free, in fact, he was sad to leave the staff when his stay ended.
Reply from Joann Harmon, Registered Manager at Chelmsford Care Centre
Thank you for taking the time to leave us a review of the service your stepdad received. It was a pleasure for us to care for him.
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Review from S P (Wife of Resident) published on 26 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This nursing home is outstanding. The most caring, helpful team anyone could wish for.
Reply from Joann Harmon, Registered Manager at Chelmsford Care Centre
Thank you so much for taking the time to complete a review for the home and for the amazing comments the team will be so proud. It was a pleasure to care for your husband.
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Current Review Score: 9.5 (9.464)

Overview of Review Score

The Review Score of 9.5 (9.464) out of 10 for Chelmsford Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.464 for Chelmsford Care Centre is calculated as follows: ( (225 Excellents x 5) + (43 Goods x 4) + (9 Satisfactorys x 3) + (6 Poors x 2) + (21 Very Poors x 1) ) ÷ 304 Ratings = 4.464
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chelmsford Care Centre is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jun 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
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Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

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Meet the Team (0)

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Frequently Asked Questions about Chelmsford Care Centre

What types of Care is Chelmsford Care Centre registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Chelmsford Care Centre have?

There are 70 Single Rooms.

What are the Facilities & Services at Chelmsford Care Centre?

Own Furniture if required, Smoking not permitted, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chelmsford Care Centre to the centre of Chelmsford?

3.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chelmsford Care Centre to verify any information. View our terms and conditions. Chelmsford Care Centre has an Enhanced Service - more info.