Chelmsford Care Centre

East Hanningfield Road, Howe Green, Chelmsford CM2 7TP
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9.6 42 Reviews
  • Chelmsford Care Centre, Chelmsford
Chelmsford Care Centre provides person-centred residential and nursing care in a home situated in Howe Green, Chelmsford. The team offer care for a wide range of requirements including (but not limited to) dementia and Alzheimer's, cancer, epilepsy and brain injuries. They are compassionate and caring, dedicating time to get to know each resident on a personal level so they can better understand the care they need as well as their personal preferences.

There are 70 bedrooms in the home, all with en suite facilities and a phone and television point. There is also a bar on site where residents can enjoy a chat over a tipple, and a spacious dining area to enjoy meals prepared by the in house kitchen team.

The team understand that the move to a care home can be a difficult period for both the person and their loved ones. They encourage potential residents to come along and see the home in person, so please get in touch if you'd like to find out more.

Care Provided by Chelmsford Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1860
  • Self-Funded Residential Dementia Care: from £1860
  • Self-Funded Nursing Care: from £1860
  • Self-Funded Nursing Dementia Care: from £1860
  • RESPITE Self-Funded Residential Care: from £1860
  • RESPITE Self-Funded Residential Dementia Care: from £1860
  • RESPITE Self-Funded Nursing Care: from £1860
  • RESPITE Self-Funded Nursing Dementia Care: from £1860

Our standard fees cover accommodation, meals, housekeeping, personal care, and a range of social activities designed to support residents’ wellbeing. Basic laundry services are also included as part of our standard offering.


Some additional services, such as hairdressing, chiropody, and certain therapies, are available at an extra cost. These optional services are arranged directly with the providers, and residents or their representatives will always be informed of the charges in advance.


Where a resident’s care needs exceed the funding provided by their local authority or the NHS, top-up fees may apply. These are agreed transparently with families or representatives before admission, so everyone understands the financial commitment involved.


We are committed to providing clear and open communication about all fees, and full details are provided in our information pack, which is available on request.

These prices are only a guideline, please contact Chelmsford Care Centre to find out the exact price for your requirements.

Contact Chelmsford Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Chelmsford Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Liladevi Chamlagaikharel (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (70)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (70)

Visiting

  • The team value the importance of visitors in the lives of residents and fully support their right to maintain contact with family, friends, and loved ones. The visitors policy ensures that visits are welcomed, safe, and respectful of each resident’s personal wishes.


    Key points of policy:


    Open Visiting: Visitors are welcome at any time, unless a resident personally requests limited visits or there is an outbreak of infection, in which case the home will follow health and safety guidance.


    Resident Choice: Each resident can decide who they want to see, and this choice will be recorded in their care plan. If a resident lacks the capacity to make this decision, the Mental Capacity Act will guide the process to ensure visits still support their best interests.


    Visitor Registration: All visitors must sign in and out at reception and follow any health and safety procedures in place.


    Privacy and Respect: Residents have the right to refuse visitors, and this will always be respected. Visitors will not be allowed into other residents’ rooms without express permission.


    Food and Personal Items: Any food or personal items brought in for a resident must be declared to staff to ensure safety and dietary needs are considered.


    Infection Control: Visitors who feel unwell, especially with symptoms of transmissible infections (such as flu, COVID-19, or norovirus), are asked to postpone their visit until they are well.


    Conflict and Safeguarding: If a visitor’s behaviour poses a risk to residents, staff, or the home environment, management will intervene. In serious cases, visits may be restricted or conditions imposed, with advice from the Safeguarding Team if necessary.


    Outbreak Management: In the event of a public health incident, the home will follow local and national guidance, offering alternatives like video calls or window visits if needed.


    Feedback and Complaints: Visitors are encouraged to provide feedback and raise any concerns, which will be handled through the Complaints, Suggestions and Compliments Policy.


    Our goal is to make every visit a positive, safe, and supportive experience for all.

Parking

  • Onsite private parking

9.6

Chelmsford Care Centre has a Review Score of 9.6 (9.553) out of 10, based on 34 reviews in the last 2 years.
Over all time Chelmsford Care Centre has 42 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Chelmsford Care Centre
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Review from Louise T (Daughter of Resident) published on 27 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so grateful to Chelmsford Care Centre for the exceptional care they have given my mother-in-law. From the moment she arrived the difference from her previous home has been night and day. The staff are attentive, kind and professional, they treat her with dignity and respect, make time to chat
with both her and our family, and show nothing but kindness and compassion.


Their communication has been outstanding, they keep us informed at every point and are on top of all the administration, which has given us enormous peace of mind while we navigate this difficult time with her rapidly progressing dementia. Her care is thorough and personalised, she is supported with all her needs, the food is tasteful, and the team provide activities to keep residents active and engaged. Everyone, from the carers to the activities team (and right down to the admin), has been brilliant. We truly can't fault anything about them and feel confident and reassured knowing she's so well looked after.

Reply from Zoe Walker, Deputy Manager at Chelmsford Care CentreThank you so much for your heartfelt review. It truly means the world to our entire team. We're delighted to hear that your mother-in-law has settled in well and that you've noticed such a positive difference since her arrival.
Our staff work hard to provide compassionate, person-centred care, and it's wonderful to know that their kindness, communication and professionalism have made you and your family feel supported during such a challenging time. We understand how difficult it can be to navigate a loved one's dementia journey, and we're grateful that you feel reassured and confident in the care she receives.
Your kind words about our carers, activities team and admin staff will be shared with them all - they will be so encouraged to hear this. Thank you again for taking the time to share your experience. It's an honour to look after your mother-in-law, and we remain committed to ensuring she continues to feel safe, supported and valued every day.
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Review from M F (Son of Resident) published on 7 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault the care and attention that is afforded my father by Chelmsford Care Centre.
The nurses are always approachable and willing to discuss any feedback on fathers progress and advice on how best to manage his condition. The HCA's are always on hand to help and treat dad with respect and
dignity.
Activities are well coordinated without any forced nature to them.
The facility is alway clean and well maintained.service staff are always available if required
From day one the reception staff have made us feel very welcome, and everyone meets me with a welcome and a smile.
The management team have been a real asset in the transition of my father from hospital discharge and have been key in helping my siblings and I understand the pathway my father is currently on. They are always approachable and have helped a great deal, particularly being available to advise and give invaluable support for us and dad after my mothers passing.
I would highly recommend Chelmsford Care Centre
Reply from Zoe Walker, Deputy Manager at Chelmsford Care CentreThank you so much for your wonderful feedback!
We're delighted to hear that your father has received the care and attention he deserves at Chelmsford Care Centre. Our team works hard to ensure every resident is treated with respect and dignity, and it's truly rewarding to know this has made a positive difference for your family.
We're pleased that you've found our nurses approachable and supportive, and that our activities and facilities meet your expectations. It's also great to hear that the transition from hospital was smooth and that our management team could provide guidance and comfort during such a difficult time. Your recommendation means the world to us, and we'll make sure to share your kind words with the entire team, they will be thrilled! If there's ever anything more we can do to support you or your father, please don't hesitate to reach out.
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Review from A F (Son of Resident) published on 30 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A warm welcoming environment , with excellent always friendly staff who are approachable and always willing to help . I would have no hesitation in recommending this care home to anyone who may have concerns about their loved one's welfare .
Reply from Zoe Walker, Deputy Manager at Chelmsford Care CentreThank you so much for your wonderful feedback! We're delighted to hear that you felt welcomed and supported by our team. Providing a friendly, approachable environment where families feel reassured about their loved one's care is at the heart of what we do. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.
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Review from Andrew W (Grandson of Resident) published on 29 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My relative is well looked after, and her needs are met, exactly within the parameters of her degenerative condition. All staff are kind and courteous, and always attentive to all residents, ensuring the highest level of care at all times
Reply from Liladevi Chamlagaikharel Liladevi, Registered Manager at Chelmsford Care CentreThank you so much for taking the time to share your positive feedback. We are truly pleased to hear that your relative feels well supported and that her needs are being met in line with her condition.
Our team works hard to ensure that every resident receives compassionate, attentive, and person-centred care, and it means a great deal to know this is reflected in your experience. We remain committed to maintaining best practice at all times, and we continuously monitor and review our care standards to ensure they remain robust and responsive to each individual's needs.
Your kind words will be shared with the staff, who will be encouraged by your appreciation. Thank you again for your trust and support.
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Review from Tanya M (Daughter of Resident) published on 24 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home provided wonderful care & support during my Mum's short stay with them, during some very difficult times! My lovely mum passed away whilst in the home and every member of staff showed her such dignity & warmth. We were very happy with the home!
Reply from Zoe Walker, Deputy Manager at Chelmsford Care CentreThank you so much for sharing your kind words. We are truly sorry for your loss and deeply honored that we could provide care and comfort to your mum during such a difficult time. It means a lot to know that our team was able to offer dignity, warmth, and support when it mattered most. Your feedback is greatly appreciated and will be shared with the staff, as it reminds us why we do what we do. Please know that our thoughts are with you and your family.
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Review from Kim H (Daughter of Resident) published on 17 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had a very bad experience in Mum's last home. As soon as we walked into Chelmsford Care Centre we knew that was the right home for her. The rooms are comfortable and walking around the home it had everything mum needed. Mum really liked it as well when we showed her. Staff are lovely. The only thing
I would add would be the gardens. It is all grass - needs trees and flower beds for mum.
Reply from Zoe Walker, Deputy Manager at Chelmsford Care CentreThank you so much for sharing your experience. We're delighted to hear that Chelmsford Care Centre felt like the right home for your mum and that she felt comfortable and happy when visiting. It's wonderful to know that our team and facilities met your expectations and helped create a positive environment for her. We really appreciate your feedback about the gardens. Creating a more vibrant outdoor space with trees and flower beds is a great suggestion, and we'll certainly take this into consideration as we continue to improve our home.
Thank you again for your kind words and for trusting us with your mum's care.
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Review from Karen C (Daughter-in-law of Resident) published on 10 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This was the only home who would take Chris in and help with her needs , the staff are always pleasant and smiling, always willing to help and we can't fault the home, they have done their best to settle her in, the home is very clean and plenty of staff around, as soon as you email you get a immediate
response, we are hoping that Chris continues to thrive.
Reply from Zoe Walker, Deputy Manager at Chelmsford Care CentreThank you so much for your wonderful review. It truly means a lot to our whole team. We are grateful that you entrusted us with Chris's care, and we're delighted to hear that she is settling in well. Our staff work hard to create a welcoming, supportive environment, so your kind words about their positivity and responsiveness are deeply appreciated. We will continue doing everything we can to ensure Chris feels comfortable, safe, and supported, and we share your hope that she continues to thrive here. If there is ever anything more we can do, please don't hesitate to reach out. Thank you again for your trust and kind feedback.
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Review from L P (Daughter of Resident) published on 28 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in the care home since last February. I am very pleased with the care she receives, I know that she is comfortable, content and very well looked after. The carers and other staff are all very good, they are very attentive to her every need and the wellbeing of all the residents can
be seen to be the priority of all the staff.
They organise quite a lot of activities in the home, in which all residents are encouraged to partake in, but it is never an issue if they don't want to. The nursing staff in the home are always available should I have any concerns or questions regarding her health or wellbeing. The food is very good and my mother eats well and enjoys it.
There is a real sense of community in the home.
Reply from Zoe Walker, Deputy Manager at Chelmsford Care CentreThank you so much for your wonderful feedback. We're delighted to hear that your mother feels comfortable, content, and well cared for. Our team works hard to ensure every resident's wellbeing is our top priority, so it's lovely to know this shines through. We're also pleased that the activities, nursing support, and meals have met your expectations and that you feel a sense of community within the home. Your kind words mean a lot to our staff and motivate us to keep providing the highest standard of care. If you ever have any questions or suggestions, please don't hesitate to reach out we're always here for you and your mother.
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Review from P C (Son of Resident) published on 25 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is currently receiving long term care. When I compare Chelmsford Care Centre with his previous care facility the standard of care he receives is far more suited to his needs. He is made to feel like a member of a community and not an individual. The staff are fantastic and deal with him in
a professional and caring way. He is occupied every day with the activities that are run by the staff and I know it can be difficult for him to be involved sometimes but the staff persevere and make sure he is engaged as much as possible. I Highly recommend this care centre as it is a very welcoming place where the individuals needs are constantly met. Thanks
Reply from Zoe Walker, Deputy Manager at Chelmsford Care CentreThank you so much for your wonderful feedback! We are delighted to hear that your father feels part of our community and that our team's efforts to provide personalized, compassionate care are making a positive difference. Ensuring that every resident feels valued and engaged is at the heart of what we do, and it's rewarding to know this is reflected in your experience.
Your recommendation means a lot to us, and we'll share your kind words with the staff they will be thrilled! If there's ever anything more we can do to support your father, please don't hesitate to reach out.
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Review from David W (Son of Resident) published on 21 October 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
First impressions: my mum has been in a different home for the past 5/6 months, where she never settled.
On my entrance I spoke to the female receptionist (sorry I didn't get her name) they knew exactly who mum is and took me through to her.
When I visited her today, she was happy relaxed and definitely
more settled than I have seen her since her dementia took hold of her. She was passing time by chatting to other residents. She flatly refused to communicate with anyone in her old home.
Whilst I was there she was given a nice cup of tea and offered some fresh biscuits. A carer came across and gave her daily medication and stood there whilst mum swallowed the tablets. This was done with care and it was explained that it was her medication not just 'chucked' at her.
Loads of staff were around at all times which is comforting for me as I physically saw that she's being looked after.
Only 4 stars as its early days.
So far so good
Reply from Zoe Walker, Deputy Manager at Chelmsford Care CentreThank you so much for sharing your experience it truly means a lot. We're so pleased to hear that your mum is feeling more settled and relaxed. It's wonderful that she's engaging with other residents and enjoying simple comforts like tea and biscuits. The team will be glad to know their care and attention are making a difference, especially with how her medication was handled and the visible staff presence.
We understand it's still early days, and we appreciate your honest feedback. Please don't hesitate to reach out if there's anything more we can do to support your mum or help her continue to feel at home.
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Review from J S (Wife of Resident) published on 20 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are very caring and gentle with my husband and try to help him lead a calm life. I feel that he has a better life than if he was still at home living with me.
Reply from Liladevi Chamlagaikharel Liladevi, Registered Manager at Chelmsford Care CentreThank you so much for your kind words. We're truly touched to hear that our team has made such a positive difference in your husband's life. Providing compassionate, person-centred care is at the heart of everything we do, and knowing that he feels calm and supported means the world to us. We're also grateful for your trust-it's an honour to be part of his journey and to offer you peace of mind.
Kind regards
Lila Chanlagai
Home manager
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Review from M W (Wife of Resident) published on 14 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with services that they give my husband, nothing is too much trouble.
Reply from Zoe Walker, Deputy Manager at Chelmsford Care CentreThank you so much for your kind words. We're truly glad to hear your husband is receiving the care he deserves, it's our pleasure to support him.
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Review from Ronald G (Husband of Resident) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife's situation is complex and traumatic. When she was diagnosed with Alzheimer's in January 2019 I vowed that I would look after her myself at home. All went well till January 2023 when she fell and broke her left hip, in hospital she had a hemiarthroplasty. This was successful but administrative
pressure caused her to be discharged too soon and within hours she was back for a battle with infection, a girdlestone procedure and a long drawn out process of wound healing which is ongoing. She has now been in Chelmsford Care Centre for almost one year. They are valiantly continuing this process and doing well.
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Review from Angie P (Daughter of Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This review is based on my direct experience of my Dad's care. I find the staff caring, organised, kind & efficient. I am satisfied that my Dad is being looked after & respected. In particular - activities lady & nurses plus the care lead are fantastic! We are grateful.
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Review from Claire G (Daughter of Resident) published on 10 June 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
My Dad moved to this care home in December 2024 and thankfully left at the beginning of May.
Our experience was very poor! It also left us distressed by our experience. Myself and my Step Mum witnessed staff repeatedly ignoring residents who were trying to communicate with them, asking to go to the
loo or who were in distress, we saw staff scrolling on social media and laughing and joking amongst themselves whilst the residents were ignored. Mealtimes were chaotic and the quality of food poor. There were also staff with limited English, this impacted the residents directly and also had a negative effect on paperwork that staff needed to complete. My Dad's teeth were not brushed regularly and he was left in dirty clothes. There were often occasions when there was no soap or loo roll in the toilets. His belongings were just screwed up in draws in his room. It was very difficult to contact the home by phone, calls were not returned. Concerns were addressed in the first instant but poor practice quickly resumed. There are a few good carers in this home but a lot of lazy staff who like to blame each other rather than work as a team. My Dad has come back to life since leaving and moving to an excellent care home.
There is new management at this home and hopefully the service will improve. Visit your loved ones regularly and challenge!
Reply from Shiny Joe, National Operational Manager at Chelmsford Care CentreThank you for your feedback. We acknowledge receipt of your concerns on the day your father left our care, and we want to assure you that we have taken them seriously. Following your report, a thorough internal review was conducted, and the findings have been submitted to our safeguarding team for further evaluation. We understand that the decision to move your father from our service was primarily to be closer to his wife, your step-mum. We respect and support your family's choice, as we know how important proximity and emotional support are during times of care and recovery. Your father was admitted to our facility under the Discharge to Assess (D2A) pilot scheme, and during his stay, we aimed to provide the highest standard of care. We were pleased to receive positive feedback from your family throughout his time with us. Your regular engagement with the unit manager helped us ensure that your fathers needs were being met and that any concerns were addressed promptly.
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Review from J H (Wife of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident in the care home from late 2023 and I attend on a daily basis. The unit manager, care staff and nurses are excellent carrying out the care of residents with respect, dignity and kindness despite the challenging circumstances. Activity staff have worked hard to give residents
stimulating & positive experiences with daily activities and outside acts. The home also celebrates important dates in the calendar as well as residents birthdays. I can only praise the staff for their support and kindness not only to my husband but to the whole of my family.
Reply from Zoe Walker, Deputy Manager at Chelmsford Care CentreYour kind words are truly appreciated. It's heartwarming to hear how dedicated and compassionate the staff have been in caring for your husband and supporting your family. Their commitment to creating a positive and respectful environment is invaluable, and your gratitude is a beautiful reflection of that. Thank you for sharing such a heartfelt message.
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Review from Clive S (Husband of Resident) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife was moved from her previous care home because they could not provide the one-to-one care she needed due to her aggression. She settled at CCC very quickly and, after a few weeks, the staff had clearly got used to her and seem genuinely fond of her. She has been in CCC for 6 months now and there
is always a warm welcome when I visit, help is on hand if I ask for it but they are also happy for me to care for her while I'm there. As hard as leaving her is, I know she is looked after and cared for when I'm not there which is all I
ask. The place is lovely, more like a hotel than a Care home, and well looked after. The rooms are spacious and welcoming and the food is good and plentiful. As much as I hate not being able to live and grow old together, I at least have the peace of mind of knowing that she is looked after far better than I could look after her. Thank you Chelmsford Care Centre.
Reply from Zoe Walker, Deputy Manager at Chelmsford Care CentreThank you so much for sharing your heartfelt experience. It's truly touching to hear how well your wife has settled at Chelmsford Care Centre and how much care and warmth the team has shown her. It's wonderful to hear that you feel welcome whenever you visit and that the support is there when you need it. Your words reflect the dedication of the staff and the quality of the environment they've created. While it's never easy to be apart from a loved one, the peace of mind that comes from knowing she is receiving the care she truly needs is invaluable. Thank you for sharing your journey, and for expressing such kind words about the care team at Chelmsford Care Centre. It is clear that they are making a meaningful difference, and that is something truly special.
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Review from John N (Husband of Resident) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife is treated with respect & understanding of her worsening condition. Staff are both kind & friendly. The home allows myself & family unlimited access & in so doing enables us to continue a close & much appreciated relationship. My wife, by choice, is not a keen participant of activities.
Reply from Zoe walker, Deputy Manager at Chelmsford Care CentreThank you for sharing your experience. It's heartening to hear that your wife is treated with such respect and understanding. The kindness and friendliness of the staff, along with the home's policy of allowing unlimited access for family, truly seem to foster a supportive and close-knit environment. It's wonderful that you and your family can maintain a cherished relationship with her. Your feedback highlights the compassionate care provided, and it's greatly appreciated.
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Review from S G (Daughter of Resident) published on 25 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was admitted to the Garden Unit Feb 24. He had late stages dementia and was very aggressive at times. I visited every day and only witnessed kindness and patience to all of the residents, including my dad.
The staff were all very nice and friendly.
Towards the end of his life I felt involved
in all decisions and was kept involved in all decisions, made to feel welcome by both day and night staff to visit at all times of the day and night. I also felt confident to leave my dad, knowing the staff would contact me regarding any changes
Reply from Zoe Walker, Deputy Manager at Chelmsford Care CentreThank you so much for your heartfelt message. It means a lot to hear that you appreciated the care and support provided to your dad during his time at the Garden Unit. We strive to treat all our residents with kindness and patience, and it's wonderful to know that this was your experience.Your words about feeling involved and welcomed by our staff, both day and night, are truly touching. We understand how important it is for families to feel confident and informed about their loved one's care, especially during such challenging times.We are grateful for your trust and for allowing us to care for you Dad.
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Review from J S (Daughter of Resident) published on 7 March 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
My dad (with later stage dementia & recovering from aspiration pneumonia) was sent here from hospital.I witnessed him being given medication from the floor after he had spat it out.The nurse picked it up and put it back into his mouth.I thought this must have been a one off ,but she then proceeded to
do it to the second patient who spat hers out also.This was raised with management & I was told it wasn't good enough & the nurse wouldn't be staying at the home.The floor manager said she wished to get rid of her &wanted it in writing so it would help her do this (?!) Only to find a few days later her still administering meds.Many occasions dad was given the wrong thickness food/drink.I witnessed this a lot with other patients on restricted diets also.The chef would often shout at the staff (often agency)as they weren't checking before putting the meals in front of the patients.Dads swallow reflux deteriorated but they would not arrange for a specialist to help dad unless I pushed for it
Reply from Joann Harmon, Registered Manager at Chelmsford Care CentreWe take all feedback very seriously; Our aim is to provide the best possible care to those we support, and it is something we take seriously when the care falls short of this. Please rest assured that this was thoroughly investigated and appropriate action implemented. Should you wish to contact us and discuss then please contact me on the details provided.
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Current Review Score: 9.6 (9.553)

Overview of Review Score

The Review Score of 9.6 (9.553) out of 10 for Chelmsford Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.553 for Chelmsford Care Centre is calculated as follows: ( (299 Excellents x 5) + (54 Goods x 4) + (9 Satisfactorys x 3) + (6 Poors x 2) + (21 Very Poors x 1) ) ÷ 389 Ratings = 4.553
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chelmsford Care Centre is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jun 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

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Meet the Team (0)

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Frequently Asked Questions about Chelmsford Care Centre

What types of Care is Chelmsford Care Centre registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Chelmsford Care Centre have?

There are 70 Single Rooms.

What are the Facilities & Services at Chelmsford Care Centre?

Own Furniture if required, Smoking not permitted, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chelmsford Care Centre to the centre of Chelmsford?

3.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chelmsford Care Centre to verify any information. View our terms and conditions. Chelmsford Care Centre has an Enhanced Service - more info.