Chelmsford Care Centre

East Hanningfield Road, Howe Green, Chelmsford CM2 7TP
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9.4 30 Reviews
  • Chelmsford Care Centre, Chelmsford
Chelmsford Care Centre provides person-centred residential and nursing care in a home situated in Howe Green, Chelmsford. The team offer care for a wide range of requirements including (but not limited to) dementia and Alzheimer's, cancer, epilepsy and brain injuries. They are compassionate and caring, dedicating time to get to know each resident on a personal level so they can better understand the care they need as well as their personal preferences.

There are 70 bedrooms in the home, all with en suite facilities and a phone and television point. There is also a bar on site where residents can enjoy a chat over a tipple, and a spacious dining area to enjoy meals prepared by the in house kitchen team.

The team understand that the move to a care home can be a difficult period for both the person and their loved ones. They encourage potential residents to come along and see the home in person, so please get in touch if you'd like to find out more.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1760
  • Self-Funded Residential Dementia Care: from £1760
  • Self-Funded Nursing Care: from £1760
  • Self-Funded Nursing Dementia Care: from £1760
  • RESPITE Self-Funded Residential Care: from £1760
  • RESPITE Self-Funded Residential Dementia Care: from £1760
  • RESPITE Self-Funded Nursing Care: from £1760
  • RESPITE Self-Funded Nursing Dementia Care: from £1760

Our standard fees cover accommodation, meals, housekeeping, personal care, and a range of social activities designed to support residents’ wellbeing. Basic laundry services are also included as part of our standard offering.


Some additional services, such as hairdressing, chiropody, and certain therapies, are available at an extra cost. These optional services are arranged directly with the providers, and residents or their representatives will always be informed of the charges in advance.


Where a resident’s care needs exceed the funding provided by their local authority or the NHS, top-up fees may apply. These are agreed transparently with families or representatives before admission, so everyone understands the financial commitment involved.


We are committed to providing clear and open communication about all fees, and full details are provided in our information pack, which is available on request.

These prices are only a guideline, please contact Chelmsford Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Joann Harmon (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Our admission policy ensures that every prospective resident receives a thorough and personalised pre-admission assessment to determine whether we can meet their needs safely and competently. We involve the individual, their family, and any relevant professionals in this process, aiming to provide clear, accessible information so they can make an informed choice about moving into the care home. Key steps in our process: Initial Enquiry: We log all enquiries, provide an information pack, and invite the prospective resident to visit the home. Pre-Admission Assessment: We assess physical, psychological, and social needs, ensuring any necessary equipment or specialist care can be arranged before admission. Capacity and Consent: We follow the Mental Capacity Act, ensuring the individual consents to the process or that decisions are made in their best interests if needed. Financial and Legal Clarity: Funding arrangements (private, social care, or NHS-funded) are confirmed upfront, and legal agreements are put in place before admission. On Admission: The resident is welcomed, introduced to staff, and supported to settle in. Key risk assessments (such as falls and evacuation plans) are completed within 12 hours, and personalised care plans are finalised within the first week. Ongoing Review: A formal review is held within 28 days to ensure the placement is suitable and to gather feedback on the resident’s experience. Our approach is person-centred, aiming to make the transition into the home as smooth, informed, and supportive as possible. We also conduct regular audits to maintain high standards and ensure all legal and regulatory requirements are met.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (70)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (70)

Visiting

  • The team value the importance of visitors in the lives of residents and fully support their right to maintain contact with family, friends, and loved ones. The visitors policy ensures that visits are welcomed, safe, and respectful of each resident’s personal wishes.


    Key points of policy:


    Open Visiting: Visitors are welcome at any time, unless a resident personally requests limited visits or there is an outbreak of infection, in which case the home will follow health and safety guidance.


    Resident Choice: Each resident can decide who they want to see, and this choice will be recorded in their care plan. If a resident lacks the capacity to make this decision, the Mental Capacity Act will guide the process to ensure visits still support their best interests.


    Visitor Registration: All visitors must sign in and out at reception and follow any health and safety procedures in place.


    Privacy and Respect: Residents have the right to refuse visitors, and this will always be respected. Visitors will not be allowed into other residents’ rooms without express permission.


    Food and Personal Items: Any food or personal items brought in for a resident must be declared to staff to ensure safety and dietary needs are considered.


    Infection Control: Visitors who feel unwell, especially with symptoms of transmissible infections (such as flu, COVID-19, or norovirus), are asked to postpone their visit until they are well.


    Conflict and Safeguarding: If a visitor’s behaviour poses a risk to residents, staff, or the home environment, management will intervene. In serious cases, visits may be restricted or conditions imposed, with advice from the Safeguarding Team if necessary.


    Outbreak Management: In the event of a public health incident, the home will follow local and national guidance, offering alternatives like video calls or window visits if needed.


    Feedback and Complaints: Visitors are encouraged to provide feedback and raise any concerns, which will be handled through the Complaints, Suggestions and Compliments Policy.


    Our goal is to make every visit a positive, safe, and supportive experience for all.

Parking

  • Onsite private parking

Chelmsford Care Centre Reviews (30)

9.4

Chelmsford Care Centre has a Review Score of 9.4 (9.422) out of 10, based on 24 reviews in the last 2 years.
Over all time Chelmsford Care Centre has 30 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Chelmsford Care Centre
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Total of 30, showing 21-30
Review from Lesley S (Wife of Resident) published on 14 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was lucky enough to be able to have my husband's care taken over, from me, by the wonderful staff here. Until he unfortunately passed away last week. I will always be grateful to them for doing what I wish and should have done, for the past year. Thank you all from the bottom of my broken heart. The
management is so lucky to have such, caring amazing staff. Well done and thank you.
Reply from klara scally, Deputy Manager at Chelmsford Care Centre

Thank you for taking the time to leave us a positive review. It was a pleasure to be able to care for your lovely husband over the last year. I will share your review with our staff.

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Review from H V (Daughter of Resident) published on 1 March 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
My dad stayed at Chelmsford Care Centre for a few weeks in July 2023. As a family, we became concerned about dad's level of care so we arranged to speak with the manager. Sadly dad passed away before we had the meeting. On the morning of my dad's death, the ambulance crew raised a safeguarding concern
against Chelmsford Care Centre based on what they witnessed. The Council took up the complaint and fully substantiated the safeguarding concern. The Council stated that the nursing staff did not appear to take the appropriate action and escalate concerns in a timely manner. Chelmsford Care Centre used agency staff who may not have been familiar with the home's policy & procedures and the correct levels of training and competencies appeared to be lacking for overseas nurses. CQC was informed. The Council requested that medical staff and care staff were retrained and their policy & procedures updated. As a family, we are still very upset that our dad was neglected by Chelmsford Care Centre. Dad went into the care home to be looked after and to be safe - sadly he was neither safe nor cared for.
Reply from Joann Harmon, Registered Manager at Chelmsford Care Centre

We take all feedback very seriously; Our aim is to provide the best possible care to those we support, and it is something we take seriously when the care falls short of this. Please rest assured that this was thoroughly investigated and appropriate action implemented. We are sorry for your loss and should you wish to contact us and discuss then please contact me on the details provided.

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Review from Sharon B (Daughter of Resident) published on 30 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is in Chelmsford Care Centre at the moment. After over four months in hospital, which was the most horrendous experience, this is an amazing care centre. They all genuinely worry for her care, whether it’s the carers, the nurses and doctors and even the dining staff. Everyone knows her by name
and everyone is so helpful. The rooms are made so you can make them as homely as you like. They always have something happening to keep everyone happy. So far we’ve had choirs singing, Halloween was literally a hoot with decorations and giggles. And Mum's even looking forward to Christmas if we aren’t home by then. Mum loves all the carers but her favourite is definitely one carer in particular as she’s so caring to Mum and all of our family members.
Reply from Joann Harmon, Registered Manager at Chelmsford Care Centre

Thank you for taking the time to review the service given by Chelmsford Care Centre. We are so happy that we have been able to meet your expectations for the care given to your mum.

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Review from Gerald H (Son of Resident) published on 30 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was in this home for the last weeks of her life. At a difficult time, the staff worked tirelessly to ensure her experience was a positive one. Mum was convinced the staff were a mixture of saints and angels. Whenever the family visited, which was frequently, we were given updates, encouragement,
support and drinks. Our experience of this home was very positive.
Reply from Joann Harmon, Registered Manager at Chelmsford Care Centre

Thank you so much for taking the time to leave us such a positive review. I am so glad that your mum and family had a positive experience from everyone at Chelmsford Care Centre. It was an honour to be given the opportunity to care for your mum in her final stages of life. I will share your review with our staff team.

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Review from Mark B (Son of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After 80 days in hospital Chelmsford Care Centre gave my dad the chance of a six week respite. he loved the chance to get back to himself. All teething problems offer their reopening was quickly addressed. Overall and excellent experience for my dad and his family.
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Review from Catherine C (Daughter of Resident) published on 8 February 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum was with Chelmsford Care Centre for approximately six weeks. In that time she was extremely well cared for. Staff were all friendly and approachable and went out of their way to make my mother's stay as good as it could be. There always seemed to be tea and biscuits about and soft drinks available.
Activities were available to those who wanted to participate. Menus for dinner always gave options and a good choice. My mother's room was always clean and tidy. She did spend most of her time in the community room and there was always plenty of staff available to watch the residents and interact with them. Very grateful to all the staff for the care and kindness they showed my mum while she was there.
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Review from Kerry G (Daughter of Resident) published on 30 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I really cannot recommend Chelmsford Care Home enough. The care and compassion they showed my mum was of the highest level. They went above and beyond at every stage of her care. I will always be so grateful for that. The managers are so approachable, friendly and professional and have an amazing team
behind them. The home has been renovated to such a high standard and is warm, welcoming and has a lovely feel to it. Thank you all so much.
Reply from Joann Harmon, Registered Manager at Chelmsford Care Centre

Thank you so much for taking the time to leave us such a positive review. I am so glad that we were able to meet your expectations and give your loved one the care and support needed. I will share your review with the team.
Thank you again.

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Review from Danielle H (Daughter of Resident) published on 17 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been so impressed with the care that my dad is receiving at Chelmsford Care Centre. The staff are so caring, compassionate and helpful. It's clear that they love what they do and take pride in making sure that their residents are well cared for.
My dad had a stroke six months ago and has needed
a significant amount of care ever since. We have had some pretty bad experiences with his care in hospital and we were ready to give up hope when we finally got him accepted into Chelmsford Care Centre. Since he's been there, he's shown improvement and we couldn't be more grateful. The team there go above and beyond for our family every day, even making sure my mum gets a chance to eat with my dad so she doesn't get too tired out taking care of him. I can't thank them enough for everything they do every day!
The facilities are bright and clean, there's plenty of space for residents to relax and recover. It's such a relief knowing that my dad is finally receiving the best possible care!
Reply from Joann Harmon, Registered Manager at Chelmsford Care Centre

Thank you so much for taking the time to leave us a review. I am so glad that we have been able to meet your expectations and ensure the care your dad receives and the support the rest of the family receives has been a five-star experience. I will share this with the rest of the team.
Thank you from Chelmsford Care Centre.

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Review from Maria M (Wife of Resident) published on 10 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find the staff very friendly and kind.
Very clean rooms.
Food is excellent and presented well. Staff are very attentive at all times.
Security is excellent. Cannot find anything to dislike.
Would recommend to anyone who wanted care for their family or friends.
Reply from Joann Harmon, Registered Manager at Chelmsford Care Centre

Thank you for taking the time to give us a positive five-star review. We are so glad we have been able to meet your expectation and give your loved one and yourself a positive experience here at Chelmsford Care Centre.

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Review from Shirley D (Sister of Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
Staff were very friendly. The home was lovely and clean and well decorated.
Felt they were lacking in things for patients. Today seemed very quiet and clinical. Was surprised at the amount of locked doors there were.
Felt a bit closed in. Food seemed adequate.
Early days I believe.
Reply from Joann Harmon, Registered Manager at Chelmsford Care Centre

We are very sorry we were unable to meet your expectation in all areas. If you would like to meet with the management team to discuss this, we would be happy to do so and try and make this a more positive experience.

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Current Review Score: 9.4 (9.422)

Overview of Review Score

The Review Score of 9.4 (9.422) out of 10 for Chelmsford Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.422 for Chelmsford Care Centre is calculated as follows: ( (196 Excellents x 5) + (40 Goods x 4) + (7 Satisfactorys x 3) + (6 Poors x 2) + (21 Very Poors x 1) ) ÷ 270 Ratings = 4.422
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chelmsford Care Centre is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jun 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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