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Care Homes Owned by Trust Care Management Ltd in Cambridgeshire

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9.4 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Trust Care Management Ltd in Cambridgeshire

Only the locations & reviews in Cambridgeshire for Trust Care Management Ltd are showing below.

View the details of all 9 locations (with 255 reviews) owned by Trust Care Management Ltd

Trust Care Management Ltd Locations in Cambridgeshire (2)

 - Browse 2 Care Homes owned by Trust Care Management Ltd in Cambridgeshire
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The Star Nursing and Residential Home
56/64 Star Road, Peterborough PE1 5HN 
9.7 52 reviews
The Star Nursing and Residential Home, Peterborough, Cambridgeshire
"I am very happy with the care my grandmother receives at your facility. She is well looked after and happy. The home has many activities…"   Read all 52 reviews
  • from £1,300 / week
  • 30 Rooms
Location Type Care Home

The Star Nursing and Residential Home offers a spacious and comfortable furnished interior that is ideal for a comfortable lifestyle. Residents have 24-7 access to a skilled team of carers who ... Read more about The Star Nursing and Residential Home

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care
Philia Lodge Rest Home
113-115 Eastfield Road, Peterborough PE1 4AU 
9.1 43 reviews
Philia Lodge Rest Home, Peterborough, Cambridgeshire
"It was my mothers 93rd birthday yesterday and the staff made my Mother's Day very special, I always fine the staff to be very…"   Read all 43 reviews
  • from £1,000 / week
  • 20 Rooms
Location Type Care Home

Philia Lodge Rest Home is situated in the town of Peterborough and is registered for 20 residents. The home consists of two converted Victorian houses, with many elegant qualities, and versatile ... Read more about Philia Lodge Rest Home

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Mental Health Care

Trust Care Management Ltd Reviews in Cambridgeshire (95)

9.4

Trust Care Management Ltd has a Group Review Score of 9.4 (9.444) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Trust Care Management Ltd must have a Review Score.

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Review of

The Star Nursing and Residential Home

from Karen W (Granddaughter of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care my grandmother receives at your facility. She is well looked after and happy.
The home has many activities in place to keep her occupied.
I was most impressed when I received a call back from a member of your staff when I tried to call to speak to her. I understand how
busy you all are and the phone went to answer phone but was so surprised and happy to get a call back from one of your team which meant I could then speak to my grandmother.
When I've visited all the staff are extremely friendly and welcoming and I trust my grandmother in their care.
Reply from Heidi Coleman-Seldon, Registered Manager at The Star Nursing and Residential HomeThank you so much for taking the time to share this lovely feedback. We are truly delighted to hear that your grandmother is happy and well cared for here. Ensuring our residents feel safe, engaged, and supported is at the heart of everything we do, so its wonderful to know this has been your experience.
Im especially glad our team were able to return your call promptly and help you connect with your grandmothermaintaining strong communication with families is really important to us, and its great to hear that this made a positive difference.
Your kind words about our staff mean a great deal. The team work very hard to create a warm, friendly atmosphere, and your trust in us is something we value deeply.
Thank you again for your thoughtful message. Please dont hesitate to reach out if there is ever anything more we can do.
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Review of

Philia Lodge Rest Home

from A D (Sister of Resident) published on 23 January 2026 Submitted via Website • Report
Overall Experience 3.0 out of 5
High turnover of staff affecting continuity of care.
More information sharing regarding procedures and policies of the home , knowing what to expect,
Such as signing -in , parking arrangements, forms of communication with contact details, and care plan agreed.
More contribution for family members
to contribute to care needs of relative, review meetings and
Regular updates of any changes in care plan.
Names of staff involved in relatives care being provided.
Having consistent standards of communication with resident , staff and family and care, including
Person - centred approach.
Proactive for improving comfort and quality of life rather than reactive, taking into account residents physical, mental , emotional and cultural needs, interests and preferences.
Encouraging good health choices with diet and enabling eating.
Having skills to manage residents changing moods , behaviour and mental health.
Reply from Heidi Seldon, Manager at Philia Lodge Rest HomeThank you for your feedback. Since the Registered Manager returned in May 2025, staff turnover has reduced, and we now have a stable, experienced team, which was commended in our CQC inspection on 16 July 2025. Parking is available at the rear of the home, though spaces depend on visitor numbers. Street parking is limited to 30 minutes, and we cannot provide visitor permits; however, staff permits are being arranged to free more spaces for visitors.
We value family involvement, but your relative has full mental capacity and has chosen not to share certain personal information. Under the Mental Capacity Act, we must respect their wishes and confidentiality. We continue to encourage them to involve you where they feel comfortable. We remain committed to consistent, person-centred care and ongoing improvements in communication and wellbeing support.
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Review of

The Star Nursing and Residential Home

from Anne W (Daughter of Resident) published on 15 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone at the care home is kind and considerate and patient. They are incredibly caring and always welcoming and considerate whenever I visit. My mother has been at The Star in Peterborough for nearly 2 years and she is very happy. Everyone working at the home smiles and appears cheerful. The food
is high quality. The special days they put on throughout the year are great fun for staff, residents and visitors. I feel it is a happy and safe place.
Reply from Heidi Coleman-Seldon, Registered Manager at The Star Nursing and Residential Homethank you for your feedback. we are pleased that you are happy with the care and support that your loved one is receiving.
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Review of

The Star Nursing and Residential Home

from C F (Son of Resident) published on 15 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is currently a resident at the Star Nursing Home (Jan 2026). Since her arrival there in August 2023 the staff at the home have always gone above and beyond in their care for our mum. We regularly visit often unannounced and both my brother and I have always experienced the residents being treated
with care compassion and respect despite the very difficult and challenging job. I would echo others comments that despite the look of the building from the outside the actual environment inside is always clean and well looked after and the home always seems to be run in a professional way. We have appreciated all the staff members there who seem to go above and beyond - often offering visitors refreshments and making us feel comfortable also. Mum always looks and smells clean and we are contacted in case they notice she has any marks or bruises on her to advise and talk about any possible further medical action needed. In short - it is a fantastic home with dedicated caring staff
Reply from Heidi Coleman-Seldon, Registered Manager at The Star Nursing and Residential Homethank you for your feedback. its great to hear that the home is meeting your expectations and that your loved one is being well cared for.
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Review of

Philia Lodge Rest Home

from Nicole Y (Daughter of Resident) published on 14 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was my mothers 93rd birthday yesterday and the staff made my Mother's Day very special, I always fine the staff to be very compassionate, patient and helpful. They put in a special effort for the holidays decorating the home to make it special for all the residence
Reply from Chris Audsley, Manager at Philia Lodge Rest HomeDear Nicole, Thank you for your feedback. we strive to make the home an experience from home feeling. i'm pleased your mum had a wonderful birthday.
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Review of

The Star Nursing and Residential Home

from Alison W (Daughter of Resident) published on 10 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum has recently passed away, and the end of life care provided by the management and staff at The Star was fantastic. During Mum's short stay there, she was treated with love, respect and dignity and very well cared for by every member of staff. They also made sure we were always informed of any
changes to Mum's care and nothing was too much trouble. Every member of The Star are a credit to the care home industry, they are very hard working but always find the time for a smile, chat and a welcoming cup of tea.
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Review of

The Star Nursing and Residential Home

from James S (Brother of Resident) published on 30 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff all pleasant. Happy to help in all ways, very demanding job. One I couldn't do. Well done everyone, always smiling.
Reply from Toni Power, Registered Manager at The Star Nursing and Residential HomeDear James,Thank you for your review. We are so glad with how your brother has settled at The Star.
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Review of

The Star Nursing and Residential Home

from J N (Daughter of Resident) published on 4 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum arrived at the beginning of January 25. Very apprehensive about coming into a care home, but not even 24 hours later, mam was raving about the staff. Very friendly, professional and caring. I have the same sentiments. Always open and honest. Will help in whichever way is needed. The Star is a lovely
home.
Reply from Toni Power, Registered Manager at The Star Nursing and Residential HomeDear JN, Thank you for your lovely review. Your mum has become a much loved member of The Star family.
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Review of

The Star Nursing and Residential Home

from H G (Daughter of Resident) published on 24 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum arrived here after having a fall and sustained brain injury, she had already spent some time in rehabilitation and needed extra care and help to regain her health and strength. I was a little dubious of The Star as the location and building from the outside is not the prettiest! However, we were
absolutely blown away by the amazing care from the staff who were able to help mum regain the skills to enable her to move on to living in extra care accommodation and living independently back with her husband. Thank you for all the help and support - I would absolutely recommend you for anybody looking for a caring and nurturing environment for their loved ones. Incredible team.
Reply from Toni Power, Registered Manager at The Star Nursing and Residential HomeThank you for your review, H. We loved having your mum stay with us and wish all of you, all the best for the future.
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Review of

The Star Nursing and Residential Home

from L D (Granddaughter of Resident) published on 24 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and support is excellent. Plenty of activities, lots of updates, and very accommodating with visits! The staff have been amazing, not only for my grandfather as a resident, but also for the rest of the family!
Reply from Toni Power, Registered Manager at The Star Nursing and Residential HomeThank you for your kind comments. We are so glad that you all feel welcomed into The Star family.
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Review of

Philia Lodge Rest Home

from A A (Daughter of Resident) published on 13 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm am really happy with the care and support mum receives from all staff members they go above and beyond for not only mum but making all family members feel welcome. Amazing team who all feel like part of the family. Thank you x
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Review of

The Star Nursing and Residential Home

from Mark B (Brother of Resident) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very polite and helpful staff.
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Review of

The Star Nursing and Residential Home

from John U (Husband of Resident) published on 17 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been looked after so well, the care is amazing and my wife and I really liked the activities they do in the home.
Reply from Toni Power, Home Manager at The Star Nursing and Residential HomeThank you John. We hope your wife settled well into her new home. Come back and visit anytime.
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Review of

The Star Nursing and Residential Home

from Angela S (Daughter of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has settled well and all the staff are very helpful and lovely. Lots of activities are available if residents want to join in.
They allow Dad's dog to visit with me as well which is such a good thing for Dad and all the other residents love to see her too.
Always a cup of tea and biscuits is offered
when visiting, which again makes you feel welcome.
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Review of

The Star Nursing and Residential Home

from Danny S (Grandson of Resident) published on 24 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean, helpful staff. The staff give me great confidence.
Reply from Toni Power, Home Manager at The Star Nursing and Residential HomeDear Danny, Thank you so much for your positive review. Our staff team will be delighted.
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Review of

The Star Nursing and Residential Home

from James S (Brother of Resident) published on 11 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean and tidy. All staff very helpful. Also very polite and understanding.
Reply from Toni Power, Registered Manager at The Star Nursing and Residential HomeThank you for your kind words and appreciation of our hard working staff team. We are very proud of them.
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Review of

The Star Nursing and Residential Home

from Michael R (Son of Resident) published on 4 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always friendly and helpful. Mum always happy and well looked after. Staff engage with mum. Activities are fun for mum.
Reply from Toni Power, Registered Manager at The Star Nursing and Residential HomeThank you for your review and your kind words. It's an absolute pleasure to look after your relative.
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Review of

The Star Nursing and Residential Home

from Jayne C (Daughter of Resident) published on 4 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good care home. Made to feel one of the family. Very nice staff, always accommodating, from the domestic staff to the management.
Reply from Toni Power, Registered Manager at The Star Nursing and Residential HomeThank you for your lovely review. You are one of the family or at least it certainly feels that way. It's a pleasure to care for your loved one.
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Review of

Philia Lodge Rest Home

from M B (Daughter of Resident) published on 7 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care my mother receives at Philia Lodge. It has a very homely feel and all the staff are caring, friendly and very professional.
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Review of

Philia Lodge Rest Home

from John S (Son of Resident) published on 10 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always so welcoming - a pleasure to visit and spend time with my mum in such a warm and caring environment. All the staff are always working extremely hard to ensure all residents receive the greatest care and attention. Thank you for all that you do.
Reply from Chris Audsley, Manager at Philia Lodge Rest HomeThank you so much for taking the time to share your positive experience with us. It's truly heartening to hear that you find our care home welcoming and our staff warm and caring. Providing a comfortable and nurturing environment for our residents and their families is at the core of what we do, and it's wonderful to know that we're meeting your expectations. Our team works tirelessly to ensure that every resident receives the utmost care and attention, and your kind words serve as a testament to their dedication. We deeply appreciate your recognition of their hard work and commitment. Please know that we consider it a privilege to care for your Mum, and we're grateful for the trust you've placed in us. If there's anything more we can do to enhance your experience or support your family, please don't hesitate to reach out. Thank you once again for your generous feedback.
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Awards / Recognitions (1)

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