






Philia Lodge Rest Home is situated in the town of Peterborough and is registered for 20 residents.
The home consists of two converted Victorian houses, with many elegant qualities, and versatile grounds. The focus is on quality of life at the same time as adhering to all modern care regulations, with long-term support for health, safety and nutrition.
Care Provided by Philia Lodge Rest Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 20 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
These fees do not include 1:1 escorts for appointments of activities into the community. They also do not include chiropodist or hairdresser appointment.
The price(s) shown are provided by the care home. Contact Philia Lodge Rest Home for full pricing details and T&Cs.
Contact Philia Lodge Rest Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Trust Care Management Ltd
- Private Owned
Person in charge
- Heidi Seldon (Registered Home Manager)
Local Authority / Social Services
Admission Information
- Ages 18+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (16)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (10)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- The team value the importance of visitors in the lives of residents and fully support their right to maintain contact with family, friends, and loved ones. The visitors policy ensures that visits are welcomed, safe, and respectful of each resident’s personal wishes. Key points of the policy: Open Visiting: Visitors are welcome at any time, unless a resident personally requests limited visits or there is an outbreak of infection, in which case the home will follow health and safety guidance. Resident Choice: Each resident can decide who they want to see, and this choice will be recorded in their care plan. If a resident lacks the capacity to make this decision, the Mental Capacity Act will guide the process to ensure visits still support their best interests. Visitor Registration: All visitors must sign in and out at reception and follow any health and safety procedures in place. Privacy and Respect: Residents have the right to refuse visitors, and this will always be respected. Visitors will not be allowed into other residents’ rooms without express permission. Food and Personal Items: Any food or personal items brought in for a resident must be declared to staff to ensure safety and dietary needs are considered. Infection Control: Visitors who feel unwell, especially with symptoms of transmissible infections (such as flu, COVID-19, or norovirus), are asked to postpone their visit until they are well. Conflict and Safeguarding: If a visitor’s behaviour poses a risk to residents, staff, or the home environment, management will intervene. In serious cases, visits may be restricted or conditions imposed, with advice from the Safeguarding Team if necessary. Outbreak Management: In the event of a public health incident, the home will follow local and national guidance, offering alternatives like video calls or window visits if needed. Feedback and Complaints: Visitors are encouraged to provide feedback and raise any concerns, which will be handled through the Complaints, Suggestions and Compliments Policy. Our goal is to make every visit a positive, safe, and supportive experience for all.
Parking
- There is a private car park at the back of the property.
Philia Lodge Rest Home Reviews (43)
Philia Lodge Rest Home has a Review Score of 7.9 (7.860) out of 10, based on 3 reviews in the last 2 years.
Over all time Philia Lodge Rest Home has 43 reviews.
More information sharing regarding procedures and policies of the home , knowing what to expect,
Such as signing -in , parking arrangements, forms of communication with contact details, and care plan agreed.
More contribution for family members to contribute to care needs of relative, review meetings and
Regular updates of any changes in care plan.
Names of staff involved in relatives care being provided.
Having consistent standards of communication with resident , staff and family and care, including
Person - centred approach.
Proactive for improving comfort and quality of life rather than reactive, taking into account residents physical, mental , emotional and cultural needs, interests and preferences.
Encouraging good health choices with diet and enabling eating.
Having skills to manage residents changing moods , behaviour and mental health.
Thank you for your feedback. Since the Registered Manager returned in May 2025, staff turnover has reduced, and we now have a stable, experienced team, which was commended in our CQC inspection on 16 July 2025. Parking is available at the rear of the home, though spaces depend on visitor numbers....
It was my mothers 93rd birthday yesterday and the staff made my Mother's Day very special, I always fine the staff to be very compassionate, patient and helpful. They put in a special effort for the holidays decorating the home to make it special for all the residence
Dear Nicole, Thank you for your feedback. we strive to make the home an experience from home feeling. i'm pleased your mum had a wonderful birthday.
I'm am really happy with the care and support mum receives from all staff members they go above and beyond for not only mum but making all family members feel welcome. Amazing team who all feel like part of the family. Thank you x
I am very happy with the care my mother receives at Philia Lodge. It has a very homely feel and all the staff are caring, friendly and very professional.
Always so welcoming - a pleasure to visit and spend time with my mum in such a warm and caring environment. All the staff are always working extremely hard to ensure all residents receive the greatest care and attention. Thank you for all that you do.
Thank you so much for taking the time to share your positive experience with us. It's truly heartening to hear that you find our care home welcoming and our staff warm and caring. Providing a comfortable and nurturing environment for our residents and their families is at the core of what we do,...
My dad is getting on a lot better now it seems, talking a lot more now and eating well. Which is all good, thanks!
Thank you for sharing such encouraging news about your Dad's progress with us. We're delighted to hear that he's doing much better, talking more, and enjoying his meals. It's heartwarming to know that he's thriving under our care. Ensuring the well-being and happiness of our residents is our utmost...
Visiting Mum, new staff met for the first time. Very happy with the care for Mum.
Thank you for sharing your experience with us. We're delighted to hear that you were pleased with the care provided to your Mum during your visit, especially with the new staff members you met for the first time. Ensuring the well-being and comfort of our residents is our top priority, and we're...
The new staff are really good, listen to concerns from the family, come to resident as soon as needed.
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you've had a positive experience with our new staff members. Listening to concerns from residents and their families and promptly addressing them is a fundamental aspect of our commitment to providing...
The social media site is invaluable to see what happens during the week, I love to see Mum's smile when she's doing activities.
I'm delighted to learn that our dedicated staff have been exceptional in managing your mum's mood swings. Providing personalized and compassionate care is...
It's been almost a year since Nan moved here and the care is amazing. Nan is happy, healthy and more importantly, very well looked after. Philia feels like an extension to our family!
Thank you so much for sharing your positive experience with Philia! We're thrilled to hear that your grandmother is happy, healthy, and well taken care of. It's heartwarming to know that Philia has become an extension of your family. Our dedicated team is committed to providing exceptional care,...
They are in constant contact regarding all elements of care.
At Philia Lodge, we strive to create a warm and welcoming environment, and it's heartening to know that our efforts are...
In addition, the home is undergoing major decoration and refurbishment, including the replacement of all resident's bedroom furniture. These improvements have greatly improved the environment for the residents and demonstrate the level of care provided.
To conclude, I have been extremely impressed with the level of care provided to my father. I have nothing but praise for the staff, and absolutely no concerns for the future care of my father.
Our dedicated team takes great pride in providing personable, attentive,...
Our mother has been with the care home now since approximately September last year and I highly recommend the home to anyone thinking of finding a home for their loved one. Nothing is too much trouble. The staff are excellent and are always there to help and to give advice when ever you need them. And I would like to take the time to thank them all for everything that they do. You always get a straight answer to any questions you ask.
Everyone has always looked after me and my mother very well. Although it has been very difficult over the past few months with Covid etc. But we have always been informed and allowed to visit. A big thank you to everyone.
Thank you, your feedback is vital to us to ensure that areas of improvement and outstanding practice is highlighted. I can not believe that Mum has lived with us for ten years this year. She is truly a beautiful lady and we are so lucky to have her in our lives at Philia Lodge.
We are three sisters who had the unenviable decision of putting our Mum in a care home. We decided that Philia Lodge would be the most suitable, and how glad we were that we chose this home! The manager and her team of wonderful staff made Mum's stay like a home from home. Mum was treated with love, care and dignity, and when covid made visits very difficult, the staff filled in for us showing Mum so much love and affection. We would never hesitate in recommending this care home as it truly is in our opinion the best care home by far!
It was our pleasure being given the opportunity to care for your Mum for almost 3 years. She was a truly beautiful person and we will miss you all.
The whole experience has been lovely. This is a truly caring place. The staff are lovely and nothing is too much trouble. I'd recommend Philia Lodge to everyone.
My mum has been in Philia for 4 years and over that period of time, I have nothing but praise for the staff and leadership of the home. Mum has been on end of life care at least 4 times and every time, the care and support she has been given has meant she had continued to live and enjoy a limited quality of life. Mum is always clean and well fed and her skin integrity is good.
Always welcomed into the home with teas or coffee. The staff always happy manager always helpful and happy. Very clean never any nasty smells. My cousin was happy to be there.
Thank you for the great feedback Colin I will ensure that the staff team is made aware of this review.
Philia has been a godsend for my darling mother. The staff are excellent, very caring and welcoming. My mother has advanced dementia, a very heartbreaking illness. I visit regularly and I am welcomed and provided with detailed information from the staff. I receive phone calls from supervisors for any incidents and when asked, good updates are provided to my questions. They are busy, but very caring staff. They have my utmost respect bless them. What a wonderful job they do. A cuppa tea is not great lol. Probably used to making for the residents.
Thank you for your feedback, Alex. I will ensure that all staff have training on how to make tea to everyone's satisfaction.
This is a good care home and staff work well with residents. Difficult to comment any further without longer observation. It sometimes appears that residents could benefit from more interaction, rather than being in front of the TV. However, without being present throughout the day, it could just appear this way. Activities do take place, but possibly with increased funds/staff, it could be more frequent.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 July 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Philia Lodge Rest Home.
There are no upcoming events for Philia Lodge Rest Home.
Awards / Recognitions (3)
- 23 Nov 2018Recipient: Trust Care Management Ltd
- 13 Jun 2018Recipient: Philia Lodge Rest Home
- 15 Feb 2016Recipient: Philia Lodge Rest Home
Accreditations
There are no accreditations posted yet for Philia Lodge Rest Home.
Meet the Team (1)

Heidi has dedicated over 18 years to the health and social care sector, providing compassionate and expert support to individuals living with autism, learning disabilities, physical disabilities, sensory impairments, mental health challenges, dementia, and end-of-life care needs.
She has been a valued member of Trustcare for nine years, holding various roles throughout her tenure. From November 2016 to March 2022, Heidi served as the Registered Home Manager at Philia Lodge, demonstrating strong leadership and a commitment to person-centred care. In May 2025, she returned to the home as the Home Manager, and upon completion of her registration, she will resume her role as the Registered Home Manager.
Heidi is deeply passionate about empowering individuals by providing person-centred care and ensuring they have the tools to effectively communicate their needs and wishes. As Trustcare's Makaton and Communication Trainer, she plays a vital role in fostering inclusive and accessible communication within the organization.
Her dedication to professional development is reflected in her achievement of an NVQ Level 5 qualification in Leadership and Management, further enhancing her ability to lead with expertise and compassion.
Frequently Asked Questions about Philia Lodge Rest Home
What types of Care is Philia Lodge Rest Home registered for?
Older Person Care, Dementia, Mental Health Condition, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Philia Lodge Rest Home have?
There are 16 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Philia Lodge Rest Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Philia Lodge Rest Home to the centre of Peterborough?
0.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Philia Lodge Rest Home to verify any information. View our terms and conditions. Philia Lodge Rest Home has an Enhanced Service -more info.