The weekly fee includes care costs, living cost, all food and drinks, all laundry costs.
These fees do not include 1:1 escorts for appointments of activities into the community. They also do not include chiropodist or hairdresser appointment.
The team value the importance of visitors in the lives of residents and fully support their right to maintain contact with family, friends, and loved ones. The visitors policy ensures that visits are welcomed, safe, and respectful of each resident’s personal wishes.
Key points of the policy:
Open Visiting: Visitors are welcome at any time, unless a resident personally requests limited visits or there is an outbreak of infection, in which case the home will follow health and safety guidance.
Resident Choice: Each resident can decide who they want to see, and this choice will be recorded in their care plan. If a resident lacks the capacity to make this decision, the Mental Capacity Act will guide the process to ensure visits still support their best interests.
Visitor Registration: All visitors must sign in and out at reception and follow any health and safety procedures in place.
Privacy and Respect: Residents have the right to refuse visitors, and this will always be respected. Visitors will not be allowed into other residents’ rooms without express permission.
Food and Personal Items: Any food or personal items brought in for a resident must be declared to staff to ensure safety and dietary needs are considered.
Infection Control: Visitors who feel unwell, especially with symptoms of transmissible infections (such as flu, COVID-19, or norovirus), are asked to postpone their visit until they are well.
Conflict and Safeguarding: If a visitor’s behaviour poses a risk to residents, staff, or the home environment, management will intervene. In serious cases, visits may be restricted or conditions imposed, with advice from the Safeguarding Team if necessary.
Outbreak Management: In the event of a public health incident, the home will follow local and national guidance, offering alternatives like video calls or window visits if needed.
Feedback and Complaints: Visitors are encouraged to provide feedback and raise any concerns, which will be handled through the Complaints, Suggestions and Compliments Policy.
Our goal is to make every visit a positive, safe, and supportive experience for all.
There is a private car park at the back of the property.
Philia Lodge Rest Home has a Review Score of 9.7 (9.681) out of 10, based on 10 reviews in the last 2 years.
Over all time Philia Lodge Rest Home has 41 reviews.
5.0 out of 5
5.0 out of 5
5.0 out of 5
Thank you so much for taking the time to share your positive experience with us. It's truly heartening to hear that you find our care home welcoming and our staff warm and caring. Providing a comfortable and nurturing environment for our residents and their families is at the core of what we do, and it's wonderful to know that we're meeting your expectations. Our team works tirelessly to ensure that every resident receives the utmost care and attention, and your kind words serve as a testament to their dedication. We deeply appreciate your recognition of their hard work and commitment. Please know that we consider it a privilege to care for your Mum, and we're grateful for the trust you've placed in us. If there's anything more we can do to enhance your experience or support your family, please don't hesitate to reach out. Thank you once again for your generous feedback.
5.0 out of 5
Thank you for sharing such encouraging news about your Dad's progress with us. We're delighted to hear that he's doing much better, talking more, and enjoying his meals. It's heartwarming to know that he's thriving under our care. Ensuring the well-being and happiness of our residents is our utmost priority, and we're thrilled to hear that your Dad's overall condition has improved. We'll continue to provide him with the support and attention he needs to maintain his positive momentum.
5.0 out of 5
Thank you for sharing your experience with us. We're delighted to hear that you were pleased with the care provided to your Mum during your visit, especially with the new staff members you met for the first time. Ensuring the well-being and comfort of our residents is our top priority, and we're glad to know that your Mum received excellent care during your time with us. We understand the importance of consistency and trust in our staff, including those who are new to our team, and we're pleased that they made a positive impression on you.
3.0 out of 5
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you've had a positive experience with our new staff members. Listening to concerns from residents and their families and promptly addressing them is a fundamental aspect of our commitment to providing exceptional care. We're delighted to hear that our new team members are demonstrating this level of attentiveness and responsiveness.
5.0 out of 5
Thank you wholeheartedly for your uplifting review of Philia Lodge. We deeply appreciate the time you took to share your positive experiences.
I'm delighted to learn that our dedicated staff have been exceptional in managing your mum's mood swings. Providing personalized and compassionate care is at the core of what we do, and it's heartening to know that our efforts have positively impacted your mum's well-being.
The recent renovations at Philia Lodge were undertaken with the aim of enhancing the overall living experience for our residents. I'm thrilled to hear that you've observed improvements in both the general areas and your mum's room. Creating a comfortable and uplifting environment is a priority for us, and your feedback reinforces our commitment to continuous improvement.
Our use of social media as a communication platform is designed to keep families connected and engaged in the daily activities of their loved ones.
5.0 out of 5
Thank you so much for sharing your positive experience with Philia! We're thrilled to hear that your grandmother is happy, healthy, and well taken care of. It's heartwarming to know that Philia has become an extension of your family. Our dedicated team is committed to providing exceptional care, and it's truly rewarding to see the positive impact on your loved ones. If there's anything specific you appreciate about our services or if you have any suggestions for improvement, we'd love to hear more. Thank you for choosing Philia for your grandmother's care, and we look forward to continuing to support your family.
5.0 out of 5
Thank you so much for taking the time to share your positive experience at Philia Lodge. We are delighted to hear that your father-in-law is content and very happy in our home.
At Philia Lodge, we strive to create a warm and welcoming environment, and it's heartening to know that our efforts are making a positive impact. Our dedicated staff members work tirelessly to ensure that residents receive the best possible care, and your kind words serve as a testament to their commitment.
We truly appreciate your trust in us and value the opportunity to contribute to your father-in-law's well-being.
5.0 out of 5
Thank you so much for taking the time to share your positive experiences with Philia Lodge. We deeply appreciate your kind words and are thrilled to hear that your father has been receiving exceptional care since July 2023.
Our dedicated team takes great pride in providing personable, attentive, and thoughtful care to all our residents. It is heartening to know that our efforts have positively impacted your father's well-being, and we are grateful for the trust you have placed in us.
The ongoing major decoration and refurbishment, including the replacement of all residents' bedroom furniture, reflects our commitment to creating a comfortable and pleasant environment for our residents. We are delighted that you have noticed and appreciated these improvements, as they are an integral part of our continuous efforts to enhance the quality of life for everyone at Philia Lodge.
Your kind words regarding our staff being the main assets of the establishment are truly motivating.
5.0 out of 5
5.0 out of 5
Thank you, your feedback is vital to us to ensure that areas of improvement and outstanding practice is highlighted. I can not believe that Mum has lived with us for ten years this year. She is truly a beautiful lady and we are so lucky to have her in our lives at Philia Lodge.
5.0 out of 5
It was our pleasure being given the opportunity to care for your Mum for almost 3 years. She was a truly beautiful person and we will miss you all.
5.0 out of 5
5.0 out of 5
5.0 out of 5
Thank you for the great feedback Colin I will ensure that the staff team is made aware of this review.
4.0 out of 5
Thank you for your feedback, Alex. I will ensure that all staff have training on how to make tea to everyone's satisfaction.
4.0 out of 5
5.0 out of 5
Philia Lodge has a lovely warm household feel which is noticeable as soon as you go in. - eliminating any concerns we had about my mother going into sanitised care. The residents' rooms are like bedrooms which can be personalised and really allow you to bring the reminders and comforts for your loved ones! They worked hard to stimulate and engage my dementia-suffering mother. I was also incredibly impressed by the small touches they gave towards her dignity at a time when she couldn't care for herself. A wonderful wonderful place!
5.0 out of 5
The Review Score of 9.7 (9.681) out of 10 for Philia Lodge Rest Home is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
Please contact us for latest vacancies.
Heidi has dedicated over 18 years to the health and social care sector, providing compassionate and expert support to individuals living with autism, learning disabilities, physical disabilities, sensory impairments, mental health challenges, dementia, and end-of-life care needs.
She has been a valued member of Trustcare for nine years, holding various roles throughout her tenure. From November 2016 to March 2022, Heidi served as the Registered Home Manager at Philia Lodge, demonstrating strong leadership and a commitment to person-centred care. In May 2025, she returned to the home as the Home Manager, and upon completion of her registration, she will resume her role as the Registered Home Manager.
Heidi is deeply passionate about empowering individuals by providing person-centred care and ensuring they have the tools to effectively communicate their needs and wishes. As Trustcare's Makaton and Communication Trainer, she plays a vital role in fostering inclusive and accessible communication within the organization.
Her dedication to professional development is reflected in her achievement of an NVQ Level 5 qualification in Leadership and Management, further enhancing her ability to lead with expertise and compassion.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Philia Lodge Rest Home to verify any information. View our terms and conditions. Philia Lodge Rest Home has an Enhanced Service - more info.
