Philia Lodge Rest Home

113-115 Eastfield Road, Peterborough PE1 4AU

Philia Lodge Rest Home, Peterborough, Cambridgeshire
Philia Lodge Rest Home, Peterborough, Cambridgeshire
Philia Lodge Rest Home, Peterborough, Cambridgeshire

Philia Lodge Rest Home is situated in the town of Peterborough and is registered for 20 residents.

The home consists of two converted Victorian houses, with many elegant qualities, and versatile grounds. The focus is on quality of life at the same time as adhering to all modern care regulations, with long-term support for health, safety and nutrition.

Group: Trust Care Management Ltd

Person in charge: Heidi Seldon (Manager)

Local Authority / Social Services: Peterborough City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 20 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Sensory Impairment

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 18+.

Languages Spoken by Staff (other than English): Polish, Romanian, Slovak

Single Rooms: 16

Shared Rooms: 2

Rooms with ensuite WC: 14

Weekly Charges Guide: Personal Care Single £650 – £662

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Philia Lodge Rest Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Philia Lodge Rest Home has a Review Score of 9.7 (9.738)

The Review Score of 9.7 (maximum of 10) for Philia Lodge Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Philia Lodge Rest Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.738 for Philia Lodge Rest Home is calculated as follows: ( (146 Excellents x 5) + (40 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 191 Ratings = 4.738

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Philia Lodge Rest Home is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4 positive Reviews (20 registered beds ÷ 5). 16 Reviews ÷ 4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Philia Lodge Rest Home?

  • Extremely LIKELY
    14
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Philia Lodge Rest Home

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    3
  • Resident / Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

I am extremely happy with the care my mother is receiving. I find the manager and staff to be very caring and do their utmost to meet the needs of the residents. I am always asked if I would like a drink as I arrive, which is very desirable after an hours journey. At no time have I ever felt that my mum is not important to all the staff and they seem to go out of their way to make sure she is always comfortable and feels loved and cared for.

How likely would you be to recommend Philia Lodge Rest Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My Mother moved into Philia Lodge in December. Mother has never wanted to go into a residential home but has settled in well, which has to be down to the welcome the staff have given Mum. The admission process worked well and staff were helpful in putting Mother's stamp on her room to make it her own. Visitors to Mother tell me they are given a friendly welcome by all staff.

How likely would you be to recommend Philia Lodge Rest Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Friendly, warm, welcoming is Philia Lodge. Really good food. Home from home. 100/100.

How likely would you be to recommend Philia Lodge Rest Home? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find the home very nice, staff are really nice. I don't have to worry about my best friend because I know she is very well taken care of. Thank you for the care since she came here.

How likely would you be to recommend Philia Lodge Rest Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everything was brilliant and my Mother-in-Law thought she was a princess and loved all the staff.

How likely would you be to recommend Philia Lodge Rest Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Philia has looked after my Mum (and my dad until he died) very well. In fact, every time I come I feel that I am coming home and give me a cup of tea when I walk through the door.

How likely would you be to recommend Philia Lodge Rest Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All residents are treated with love and respect their needs are always foremost. No one could wish for a calmer environment. Everywhere is clean and the best part is there is no awful smell like most carehomes.

How likely would you be to recommend Philia Lodge Rest Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has been a resident at Philia Lodge for a number of years and has continued to thrive despite her age. The manager (only temporary until a permanent one is found) is a credit to the organisation. She has kept us updated with my mother's health issues and helped to make her stay at the home as pleasant as possible. All the other staff are helpful and always remember to call us for our bi-weekly conversations on the phone. They even take my mum out for the occasional shopping trip which she really enjoys. Mum has continued to be happy with the food provided, even if it is now just soft food. All in all a nice, friendly home which is well run.

How likely would you be to recommend Philia Lodge Rest Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad has returned to the person he was before he had been ill. All the staff are brilliant. Dad has dementia and the care and support everyone has given him and my Mum (she looked ill, so the Manager phoned us). It resulted in mum being taken into hospital where she was being treated for an undiagnosed illness. The meals have been great - the way staff respond to emergencies is great and I would give them a big pat on the back. It feels like a family and I love visiting. I really can't fault Philia Lodge. I hope it stays forever. Thank you for taking care of my dad.

How likely would you be to recommend Philia Lodge Rest Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My mother in law is at the home and the care that she gets is excellent, the best I have seen. The home is small and not very modern like some around but has that real homely feel. My work involves dealing with care homes in Essex and I would rank this as one of the best. Staff are always polite and very helpful as we do not live close to the home we are always kept informed of any changes to mum.
Also, the staff help facilitate my mum to calls us twice every week for a chat without fail.
I commend all the staff and the home manager is excellent always helpful and nothing is ever to much for any of the staff

How likely would you be to recommend Philia Lodge Rest Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I feel that mum is in good, safe and caring hands. Staff are all very pleasant and well mannered. Can't do enough for us and for that I thank them all.

How likely would you be to recommend Philia Lodge Rest Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff at Philia Lodge are always very welcoming and they have a good rapport/relationship with the people who live there. The surroundings/furnishings and rooms at Philia Lodge are always in good repair, pleasant and clean. There are no restrictions on visiting times which is appreciated. There is usually a pleasant atmosphere when visiting and relatives are offered refreshments and sometimes a meal. You feel that your relative is being looked after and safe.

How likely would you be to recommend Philia Lodge Rest Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

When we first arrived we were greeted with care and compassion. I left my mother-in-law feeling happy and feeling like she would be well looked after. The staff are friendly and welcoming and mum seems very happy.

How likely would you be to recommend Philia Lodge Rest Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

After a time caring for mum at home, respite at a care home it was decided she would be better off in care permanently which as a family was a really difficult decision but after visiting Philia Lodge on our first visit we knew straight away this was the one for mum. The manager and staff are fantastic, helpful, respectful and go out of their way for us all and mum. Mum has Parkinson's and dementia but she's the happiest I've seen her for years.

How likely would you be to recommend Philia Lodge Rest Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Home is great, spot on. Staff are beautiful and kind and caring no agro. The manager is great the best one I've had.

How likely would you be to recommend Philia Lodge Rest Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I'm looked after well, the staff are very caring. The food is excellent.

How likely would you be to recommend Philia Lodge Rest Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

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