Philia Lodge Rest Home

This is a good care home and staff work well with residents. Difficult to comment any further without longer observation. It sometimes appears that residents could benefit from more interaction, rather than being in front of the TV. However, without being present throughout the day, it could just appear this way. Activities do take place, but possibly with increased funds/staff, it could be more frequent.

I really can't say enough to praise Philia Lodge - especially their manager and activity coordinator. For what was the most difficult time in my family's history, they were the guardian angels who helped guide us through it. When my father was no longer able to care for my mother, and she needed specialist care, Philia Lodge went far beyond any expectations in supporting and caring for the both of them, and for us, their children, when we needed it.

Philia Lodge has a lovely warm household feel which is noticeable as soon as you go in. - eliminating any concerns we had about my mother going into sanitised care. The residents' rooms are like bedrooms which can be personalised and really allow you to bring the reminders and comforts for your loved ones! They worked hard to stimulate and engage my dementia-suffering mother. I was also incredibly impressed by the small touches they gave towards her dignity at a time when she couldn't care for herself. A wonderful wonderful place!

Sadly, the respite care turned all too rapidly into end-of-life care. The staff were very helpful towards us, asking us kindly if we wanted to be informed of what was happening, what to expect, and what they would be doing to ensure my mother's passing was as peaceful as possible. Their calm, warm helpful manner helped us through a very difficult time.

Philia Lodge cared for my Mum but so much more was done. The support form the staff to us, the family, was exceptional. Mum moved from a home that did not care about her and she felt scared. Philia Lodge staff changed that in the short time she was here. Mum was happy in her own way. The Manager is an exceptional Manager. She cares above and beyond her job just like the Activity Coordinator. Thank you for giving mum the last weeks of her life the best time. Forever thankful.

I found that mum was very well cared for during her short stay.

We found Philia Lodge Rest Home to be a lovely place to bring mum. The staff are very friendly and helpful. It's light and airy, mums room is a good size and comfortable. They are pro-active in keeping the resident occupied. We would like to be in a place like this when we get old as well.

My step-mother first came for respite care and I was very impressed with all aspects of care and facilities. When the time came for full-time residential care, there was only one place I wanted her to come and that was Philia Lodge.

She is in end-stage dementia. She is very happy and extremely well cared for from personal hygiene to dietary needs. The home has a lovely warm, caring feeling to it. All residents seem happy and look happy and very well cared for. Staff are very caring and treat all residents with a loving attitude and dignity.

A great place to visit, always made welcome.

Visiting as I do and have since May this year, I have nothing bad to report. The staff have been marvellous. They all are very caring, top rate.

Very well looked after and very happy. I love them all.

17 years in a care home with only praise and good words for every one of the staff who actually she considered good friends, must be a recommendation for a care home.

I have lived at Philia Lodge for 18 months, and I feel happy and settled. I have made two really close friends since coming to Philia Lodge. We get individual care and attention.

My Mother moved into Philia Lodge in December. Mother has never wanted to go into a residential home but has settled in well, which has to be down to the welcome the staff have given Mum. The admission process worked well and staff were helpful in putting Mother's stamp on her room to make it her own. Visitors to Mother tell me they are given a friendly welcome by all staff.

Friendly, warm, welcoming is Philia Lodge. Really good food. Home from home. 100/100.

I find the home very nice, staff are really nice. I don't have to worry about my best friend because I know she is very well taken care of. Thank you for the care since she came here.

Everything was brilliant and my Mother-in-Law thought she was a princess and loved all the staff.

All residents are treated with love and respect their needs are always foremost. No one could wish for a calmer environment. Everywhere is clean and the best part is there is no awful smell like most carehomes.

My mother has been a resident at Philia Lodge for a number of years and has continued to thrive despite her age. The manager (only temporary until a permanent one is found) is a credit to the organisation. She has kept us updated with my mother's health issues and helped to make her stay at the home as pleasant as possible. All the other staff are helpful and always remember to call us for our bi-weekly conversations on the phone. They even take my mum out for the occasional shopping trip which she really enjoys. Mum has continued to be happy with the food provided, even if it is now just soft food. All in all a nice, friendly home which is well run.

My dad has returned to the person he was before he had been ill. All the staff are brilliant. Dad has dementia and the care and support everyone has given him and my Mum (she looked ill, so the Manager phoned us). It resulted in mum being taken into hospital where she was being treated for an undiagnosed illness. The meals have been great - the way staff respond to emergencies is great and I would give them a big pat on the back. It feels like a family and I love visiting. I really can't fault Philia Lodge. I hope it stays forever. Thank you for taking care of my dad.

I commend all the staff and the home manager is excellent always helpful and nothing is ever to much for any of the staff

I feel that mum is in good, safe and caring hands. Staff are all very pleasant and well mannered. Can't do enough for us and for that I thank them all.