The Star Nursing and Residential Home

56/64 Star Road, Peterborough PE1 5HN

The Star Nursing and Residential Home offers a spacious and comfortable furnished interior that is ideal for a comfortable lifestyle.

Residents have 24-7 access to a skilled team of carers who take a personalised approach and welcome many specialist needs. The home's philosophy of care is based on an ethos of respect, privacy and dignity.

Alongside skilled care, the home's activities coordinator ensures there is much to enjoy, including entertainments, reminiscience sessions and pamper mornings.

Group: Trust Care Management Ltd

Person in charge: Shiny Joe (Manager)

Local Authority / Social Services: Peterborough City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Schizophrenia • Stroke • Visual Impairment

Admission Information: Ages 18+.

Languages Spoken by Staff (other than English): Punjabi Mirpuri, Hungarian, Italian, Panjabi, Punjabi, Polish, Urdu

Single Rooms: 30

Rooms with ensuite WC: 15

Weekly Charges Guide: Personal Care Single from £550 Nursing Care Single from £700 (These prices are only a guideline, please contact The Star Nursing and Residential Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on The Star Nursing and Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview of Review Score

The Review Score of 9.5 out of 10 for The Star Nursing and Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for The Star Nursing and Residential Home in Google's Search Results – more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.472 for The Star Nursing and Residential Home is calculated as follows: ( (108 Excellents x 5) + (77 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 199 Ratings = 4.472

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews; 3.00 points for the first Positive Review, and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Star Nursing and Residential Home is based on 14 positive Reviews in the last 24 months and is calculated as follows:

    1. 3.00 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 14 Reviews ÷ 6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 The Star Nursing and Residential Home has a Review Score of 9.5 (9.472) out of 10 and an Average Rating of 4.5 out of 5 from 17 Reviews over all time

Average Ratings

  • Excellent
    9
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Star Nursing and Residential Home?

  • Extremely LIKELY
    15
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Star Nursing and Residential Home

  • Daughter of Resident/Service User
    5
  • Sister of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

In the short time my mother in law was resident at The Star she received excellent care. All the staff were very caring to her and family members, the requests of residents were met without delay. The Star was efficiently run and the meals were very good. All staff seemed very happy to help.

How likely would you be to recommend The Star Nursing and Residential Home? Extremely Likely

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Average Rating:   4.7 out of 5

My experience with the care home for my mum is 100% better than where she was before. She is more active and talks more. She looks happy and is cared for very well.

How likely would you be to recommend The Star Nursing and Residential Home? Extremely Likely

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Average Rating:   4.3 out of 5

Very good carers, are all helpful.

How likely would you be to recommend The Star Nursing and Residential Home? Extremely Likely

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Average Rating:   4.2 out of 5

On arriving at 'The Star Nursing Home' a very warm and professional greeting by the manager put my brother-in-law at ease. The caring staff have also helped him settle in. He is now so much calmer and less aggressive, less swearing, much happier than before, all due to the calm caring professional staff.
Nothing seems too much trouble. I thank them so much. It is a pleasure now to visit him.

How likely would you be to recommend The Star Nursing and Residential Home? Extremely Likely

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Average Rating:   4.5 out of 5

I am more than satisfied with the overall care my wife is receiving. All the staff are friendly and capable so I feel she is in good hands.

How likely would you be to recommend The Star Nursing and Residential Home? Likely

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Average Rating:   4.3 out of 5

The care that my mum has received at The Star Nursing and Residential Home has been very good and the staff are really friendly.

How likely would you be to recommend The Star Nursing and Residential Home? Likely

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Average Rating:   3.8 out of 5

The service provided to my partner is second to none, her every need is tended to. We are both treated with dignity and respect at all times by all the staff and management. Brilliant service.

How likely would you be to recommend The Star Nursing and Residential Home? Extremely Likely

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Average Rating:   4.4 out of 5

I would like to convey sincere thanks to all staff and management at The Star for their care and kindness towards my mum in the last three months of her life. It was a difficult time but everyone at the home was very patient and understanding and mum was always treated with dignity.
The Star had a friendly, welcoming atmosphere whenever we visited and we would certainly recommend.

How likely would you be to recommend The Star Nursing and Residential Home? Extremely Likely

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Average Rating:   4.8 out of 5

My dad as at The Star for a period of six weeks.
The staff were able to gain his trust which made his time there to be comfortable and cared for.
The team are very approachable, supportive with good experience. They are also proactive with their communication.
I would like to thank The Star for helping my dad to regain his dignity.

How likely would you be to recommend The Star Nursing and Residential Home? Extremely Likely

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Average Rating:   4.6 out of 5

The Star Nursing Home is a friendly environment, the carers are always willing to assist in every way. The Home is like one big family.
You can visit day or night, there is no set time, which I think is invaluable. My mother has been at The Star for around five years and we could not fault how she is looked after. The Manager is proactive in every way ensuring the best possible care is provided for any resident at the home. Both my father and I are extremely happy with The Star and would recommend to anyone that has a loved one that requires care.

How likely would you be to recommend The Star Nursing and Residential Home? Extremely Likely

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Average Rating:   4.1 out of 5

My aunt was taken into emergency respite care at very short notice. The manager was extremely helpful at the time and she was very well looked after during her three-week stay.

How likely would you be to recommend The Star Nursing and Residential Home? Extremely Likely

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Average Rating:   4.2 out of 5

My sister is in this home and gets well looked after. The staff are so helpful and kind and always make you feel welcome offering you a cup of tea or coffee. I can go away knowing that my sister is in good hands. You could not wish for a more caring home than this one. It gives me peace of mind to know my sister is being looked after by such kind and caring staff.

How likely would you be to recommend The Star Nursing and Residential Home? Extremely Likely

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Average Rating:   5 out of 5

My brother wasn't in the home very long sadly but the care he had was brilliant by all staff. He was treated with dignity at all times and nothing was too much trouble for his visitors.
They were very respectful and caring to my family after the loss of my brother.

How likely would you be to recommend The Star Nursing and Residential Home? Extremely Likely

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Average Rating:   4.6 out of 5

I believe that the staff do a good job with all the residents I also like the way they greet you when you arrive with a hot drink. They tell me about my brother and the things he does.

How likely would you be to recommend The Star Nursing and Residential Home? Extremely Likely

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Average Rating:   4.7 out of 5

Wonderful.

How likely would you be to recommend The Star Nursing and Residential Home? Extremely Likely

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Average Rating:   4.8 out of 5

My father was a resident at Star Nursing Home for four weeks. His care was excellent, he had complex needs and was treated with dignity and kindness at all times. The staff showed considerable experience and professionalism. I would particularly like to praise the 'end of life' care - we were so welcomed as a family and with their gentle guidance I was able to be with my father in his last hours. It was profoundly moving and the presence of the carers and nurses was discreet and appropriate.

How likely would you be to recommend The Star Nursing and Residential Home? Extremely Likely

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Average Rating:   4.8 out of 5

Shiny Joe, Manager at The Star Nursing and Residential Home responded to this review on 04 Jul 2016:

Thanks for the compliments.

My Mother has now lived at The Star for over a year, so I feel able to recommend the home to any that are considering looking for a suitable home for their elderly relative. I must admit to being put off even viewing the home by the external appearance of The Star. However, on entering the home my mind was gradually changed. The home has exactly that feel - a home, and my Mother has settled in and refers to residents and staff as seeming like family, something I never thought would happen. The internal layout of the home means that staff are in constant sight of the residents and the residents can see the activity of the staff. As family we may never feel the care of our loved ones will ever be good enough, but I do feel that The Star offers very good all round care and any problems can be discussed, and, I have found, dealt with promptly.

How likely would you be to recommend The Star Nursing and Residential Home? Extremely Likely

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Average Rating:   4.3 out of 5

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