The team value the importance of visitors in the lives of residents and fully support their right to maintain contact with family, friends, and loved ones. The visitors policy ensures that visits are welcomed, safe, and respectful of each resident’s personal wishes.
Key points of the policy:
Open Visiting: Visitors are welcome at any time, unless a resident personally requests limited visits or there is an outbreak of infection, in which case the home will follow health and safety guidance.
Resident Choice: Each resident can decide who they want to see, and this choice will be recorded in their care plan. If a resident lacks the capacity to make this decision, the Mental Capacity Act will guide the process to ensure visits still support their best interests.
Visitor Registration: All visitors must sign in and out at reception and follow any health and safety procedures in place.
Privacy and Respect: Residents have the right to refuse visitors, and this will always be respected. Visitors will not be allowed into other residents’ rooms without express permission.
Food and Personal Items: Any food or personal items brought in for a resident must be declared to staff to ensure safety and dietary needs are considered.
Infection Control: Visitors who feel unwell, especially with symptoms of transmissible infections (such as flu, COVID-19, or norovirus), are asked to postpone their visit until they are well.
Conflict and Safeguarding: If a visitor’s behaviour poses a risk to residents, staff, or the home environment, management will intervene. In serious cases, visits may be restricted or conditions imposed, with advice from the Safeguarding Team if necessary.
Outbreak Management: In the event of a public health incident, the home will follow local and national guidance, offering alternatives like video calls or window visits if needed.
Feedback and Complaints: Visitors are encouraged to provide feedback and raise any concerns, which will be handled through the Complaints, Suggestions and Compliments Policy.
Our goal is to make every visit a positive, safe, and supportive experience for all.
Parking available
The Star Nursing and Residential Home has a Review Score of 9.7 (9.688) out of 10, based on 17 reviews in the last 2 years. Over all time The Star Nursing and Residential Home has 51 reviews.
Review from S J (Daughter of Resident) published on 10 March 2023
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
Reply from Chris Audsley, Registered Manager at The Star Nursing and Residential Home
Thank you for your feedback on the laundry, all feedback is welcome and helps us improve the service that we provide to all residents in the home. Your mum is a lovely lady full of character.
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Review from Carl W (Husband of Resident) published on 10 March 2023
Submitted via Postal Card •
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4.0 out of 5
Reply from Chris Audsley, Registered Manager at The Star Nursing and Residential Home
Thank you for your kind review, your wife is a pleasure to look after.
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Review from Gillian P (Wife of Resident) published on 4 August 2022
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Overall Experience
4.0 out of 5
Reply from Chris Audsley, Registered Manager at The Star Nursing and Residential Home
Thank you kindly for your review. It is a pleasure to have such a kind and witty gentleman here with us at the Star.
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Review from Clare C (Daughter of Resident) published on 15 July 2021
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5.0 out of 5
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Review from Alan N (Husband of Resident) published on 4 June 2021
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4.0 out of 5
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Review from Milda Z (Daughter of Resident) published on 15 April 2021
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Overall Experience
5.0 out of 5
Reply from Shiny Joe, Registered Manager at The Star Nursing and Residential Home
Thank you, Milda. We will continue to work providing a high standard of care.
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Review from Kathleen C (Resident) published on 27 July 2020
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4.0 out of 5
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Review from Colin M (Cousin of Resident) published on 18 December 2019
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5.0 out of 5
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Review from M S (Husband of Resident) published on 24 October 2019
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5.0 out of 5
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Review from Susan S (Sister of Resident) published on 12 July 2019
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Overall Experience
5.0 out of 5
Reply from Shiny Joe, Registered Manager at The Star Nursing and Residential Home
Thank you Sue.
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Review from Audrey J (Wife of Resident) published on 26 June 2019
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Shiny Joe, Registered Manager at The Star Nursing and Residential Home
Thank you, Audrey.
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Review from J C (Daughter of Resident) published on 14 May 2019
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Shiny Joe, Registered Manager at The Star Nursing and Residential Home
Thank you.
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Review from Brian L (Son of Resident) published on 10 May 2019
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Overall Experience
5.0 out of 5
Reply from Shiny Joe, Registered Manager at The Star Nursing and Residential Home
Thank you.
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Review from J B (Daughter of Resident) published on 10 May 2019
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4.0 out of 5
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Review from N A (Daughter of Resident) published on 18 April 2019
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Overall Experience
5.0 out of 5
Reply from Shiny Joe, Registered Manager at The Star Nursing and Residential Home
Thank you for the good feedback.
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Review from Romina C (Granddaughter of Resident) published on 6 December 2018
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5.0 out of 5
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Review from Mary P (Daughter-in-law of Resident) published on 13 July 2018
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4.0 out of 5
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Review from M H (Son of Resident) published on 24 May 2018
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5.0 out of 5
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Review from Joan F (Sister-in-law of Resident) published on 18 May 2018
Submitted via Postal Card •
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4.0 out of 5
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Review from A S (Son of Resident) published on 8 May 2018
Submitted via Postal Card •
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4.0 out of 5
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The Review Score of 9.7 (9.688) out of 10 for The Star Nursing and Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.688 for The Star Nursing and Residential Home is calculated as follows: ( (151 Excellents x 5) + (40 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 202 Ratings = 4.688
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Star Nursing and Residential Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 16 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Sep 2019
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Job Title: Registered Manager
Toni started her career in care at 18 years old in elderly and dementia care. She then moved on to working with people with sensory impairments and learning disabilities before returning to elderly care. Toni has a passion for ensuring people live their best lives until their last days.
Job Title: Clinical Deputy Manager
Joined: 2012
Jane started her working life as a Health Care assistant in 1988, She then qualified as a Nurse in 2006.
She explains that she became a nurse after following her friend's advice and found a passion for it and has never looked back since
Jane was one of our first nurses that came to the star once it was changed to a nursing home in 2012.
Job Title: Registered Nurse
Joined: 2018
Rahul trained as a Nurse in India, He joined The Star as an adaptation nurse in 2018 following successfully completing his registration with the NMC. He works here at the Star full time as a Registered Nurse
