




Primrose Hill Nursing Home comprises three units, each designed to provide specialist care and support for those people living dementia, complex nursing needs and those people requiring end of life care and support. To compliment the name of the home, each unit has been named after a much loved and unique flower -‘Forget Me Not’ Lane, ‘Penny Lane’ and ‘Red Rose’ Lane- depicting the three colours of the Union Jack....
Care Provided by Primrose Hill Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 50 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Primrose Hill Nursing Home for full pricing details and T&Cs.
Contact Primrose Hill Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Trust Care Management Ltd
- Private Owned
Person in charge
- Tashmin Begum(Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2018
- Number of floors: 3
Room Information
- Single Rooms (50)
Visiting
- The team value the importance of visitors in the lives of residents and fully support their right to maintain contact with family, friends, and loved ones. The visitors policy ensures that visits are welcomed, safe, and respectful of each resident’s personal wishes. Key points of the policy: Open Visiting: Visitors are welcome at any time, unless a resident personally requests limited visits or there is an outbreak of infection, in which case the home will follow health and safety guidance. Resident Choice: Each resident can decide who they want to see, and this choice will be recorded in their care plan. If a resident lacks the capacity to make this decision, the Mental Capacity Act will guide the process to ensure visits still support their best interests. Visitor Registration: All visitors must sign in and out at reception and follow any health and safety procedures in place. Privacy and Respect: Residents have the right to refuse visitors, and this will always be respected. Visitors will not be allowed into other residents’ rooms without express permission. Food and Personal Items: Any food or personal items brought in for a resident must be declared to staff to ensure safety and dietary needs are considered. Infection Control: Visitors who feel unwell, especially with symptoms of transmissible infections (such as flu, COVID-19, or norovirus), are asked to postpone their visit until they are well. Conflict and Safeguarding: If a visitor’s behaviour poses a risk to residents, staff, or the home environment, management will intervene. In serious cases, visits may be restricted or conditions imposed, with advice from the Safeguarding Team if necessary. Outbreak Management: In the event of a public health incident, the home will follow local and national guidance, offering alternatives like video calls or window visits if needed. Feedback and Complaints: Visitors are encouraged to provide feedback and raise any concerns, which will be handled through the Complaints, Suggestions and Compliments Policy. Our goal is to make every visit a positive, safe, and supportive experience for all.
Parking
- Parking available
Primrose Hill Nursing Home Reviews (32)
Primrose Hill Nursing Home has a Review Score of 9.5 (9.465) out of 10, based on 12 reviews in the last 2 years.
Over all time Primrose Hill Nursing Home has 32 reviews.
Regarding our family - we are more than happy with the care and attitude given to our mother, Florence! In our honest opinion, it is the nicest, friendliest home we have encountered. Hope this says it all.
Thank you so much for your heartfelt words! We're truly honoured to have earned your trust and appreciation. Knowing that Florence feels cared for and that your family sees our home as the nicest and friendliest means the world to us. Your support inspires our team every day to continue providing...
Very clean place. Staff are very caring and helpful. I would highly recommend. Nothing is too much trouble. They go above and beyond to help and do as much as they can. Rooms are very nice too. 5 stars.
thank you for your comments we will share this with the team.
Most of the time the home had bank staff who did the bare minimum for their work obligations and couldn't answer any queries we had, mom wasn't encouraged to eat/drink it was just put in front of her but due to confusion and limitations on her sight and mobility this was difficult for mom to do.
Some members of staff did engage with mom and us but most of the time, especially on a weekend or evening the staff would be on there mobile phones or sat in the nurses station talking to each other.
Mom had several falls over the short time she was here an didn't thrive at all, there needs to be significant changes in my opinion at primrose hill for existing and future residents care here
I couldn't fault the care that was given to my Nan. The manager and the team were amazing. They helped my Nan maintain her dignity and made her comfortable at a time when she needed it the most. Communication from staff was excellent and reassuring for us as a family. Thank you so much!
Her room is lovely and always clean as is her clothing and bedding.
Thankyou to all the staff for your continued support with moms care.
They are brilliant and the staff are amazing they is lots of activities and they are always happy to help
My dad has come on since he has been they
Mom was placed at primrose hill as an emergency for 7 weeks. She struggled for the first week, but with the care and patience of the staff she settled down and enjoyed her time there, having little jokes with the staff. She enjoyed her time on Red Rose Lane, the food was excellent, the carers, nurses, laundry, receptionists were excellent and lovely. A very friendly place, made to feel at home. Nothing was too much trouble.
The staff at Primrose Hill Nursing Home are so caring and loving towards my mother. They keep us informed and up to date with any health issues. Having had experience of several care homes, this is by far the best.
Thank you so much for your kind words. It is a pleasure and a privilege to be able to be part of your mom's journey.
My mom was at Primrose for 3 and a half years. She had been in 4 homes before coming to Primrose and this was by far the best. My mom was cared for impeccably and the staff treated her like family. Unfortunately, my mom passed away in November and I can not praise the staff enough, from nurses to staff to domestics to the activities team who came in and played music to her while the family took a moment away. The end-of-life care was out of this world and I will never be able to thank them enough. The management team were there throughout the entire time and never left our side. The last few days of Mom's life were the best possible days and she most definitely had the most comfortable and peaceful death possible.
It was an honour and a pleasure to be a part of your mom's journey whilst she was here at Primrose Hill. I am so pleased that your mom and your family had the most pleasant experience possible during this sad time. Kind Regards, Registered Manager
My dad has been a resident since June 2022 and I couldn't feel more blessed that he is in the best care home to meet his needs. The carers are the most amazing people and show so much care and compassion towards my dad. They always make me and my mum feel very welcome, nothing is too much trouble and they treat me and my mum with the same respect they give my dad. I am very grateful to each and every carer and nurse who provide my dad with a caring environment surrounded by special people who look after him whilst we can't be there with him. It is heartbreaking for my dad not to live in his own home anymore but Primrose has become a perfect home for him to settle into and be surrounded by people who are truly worth their weight in gold. Thank you for wrapping him up in your care and devotion. Words will never be enough.
Thank you for your kind words. Thank you for trusting us with your dad, it is an absolute honour to be a part of his and your journey.
Always a pleasant atmosphere, the staff are all caring and look after the residents with respect and kindness and are always friendly to them and are always friendly with the visitors. Highly recommend Primrose Hill.
Thank you for your kind words, it is wonderful to receive such lovely feedback, as you know, we strive to provide our residents and their loved ones with a homely environment and family-friendly feel and it is wonderful to see that we are achieving this daily.
I found the whole experience of looking for a suitable care home for my relative very daunting, but once I met the manager and her team my mind was put at ease straight away. The manager is very informative and clearly has a passion for her clients and staff. The dementia unit is fabulous. My relative takes part in so many activities and is stimulated daily. The home arranges fun days for the residents and families to take part in regularly. The staff are very compassionate and caring and nothing is too much trouble for them. After viewing many awful homes, we are so glad to have found this one as we are all now finally settled as a family.
The home is lovely and clean and tidy. The care my wife has is excellent, you only have to say something and it's done. The food is excellent, very nourishing. I have even been offered food. Activities are fantastic and very involving. I don't know how the staff do all that they do, they are amazing. The manager is always around and engages with everyone, she always has a laugh and joke with me.
Thank you for your kind words, we so enjoy having our interactions with you when you come to the home. Thank you for trusting us with your amazing wife, it is an absolute pleasure to be a part of her journey.
When I have had any issues they have been addressed quickly and efficiently by staff or by management. I cannot praise the manager enough for how hard she works in keeping this care home. The staff are very considerate in asking how I am and if I need anything, there is nothing ever too much trouble for them including the manager. We are fortunate to have a care home like this.
Thank you for the feedback, we are honoured to be able to have your wife in our care and be a part of her journey. Your kind words will be passed to the staff, which I know they will appreciate. Your observation on the company standards are a testament to the staff that work here and the standards...
I see my brother-in-law 3-4 times a week. The home is very clean, the staff are very good and very helpful.
Thank you for your kind words, we really enjoy your visits and your interactions with the staff really bring a smile to all of us.
Manager always in a meeting when called to speak to her. Nurse repositioned with bed sheet on her own. This care home has too many concerns that need addressing. He was refused back into the home after having Sepsis! A life-threatening illness. Poor on many levels.
Staff Training: Our staff, including nurses, are well-trained to care for residents with various health conditions, including grade 4 pressure sores. We...
I have been here just over 2 months following 3 operations on my brain tumour. Previously I've spent time in the hospital quite a lot. I'm still only 38 but have full capacity. At my last care home, I was there for 12 months. Before this, I had home care in my own ground-floor apartment. As my condition deteriorated (hence needing 2 more operations and 6 weeks of radiotherapy). It was clear and obvious I needed more support. I have so far found here the most suitable place for me. Because of previous bad experiences in care homes, I've tried to be very critical of mistakes and honestly, I struggle to find many. 4.8/5 from me as a 24/7 resident.
Thank you for your review, it has been an absolute pleasure to be able to be a part of your journey. You have shown determination and resilience to your circumstances and the team and I are incredibly proud of you. We love how involved you are with the team and giving feedback. We look forward to the rest of our journey together.
Absolutely blown away by both the loving care and professionalism shown by the staff. I turned up, unannounced to find my grandmother's room immaculate, smelling fresh and so did she. she looked wonderful. They dealt so kindly with two gentlemen residents, clearly with dementia who were wandering. The staff here are outstanding, caring, kind, honest and thoughtful. All working hard and with a smile. They are all angels.
My mother spent the last 18 months of her life at Primrose Hill and was given the greatest care and support from the team on the Forget-Me-Not unit. They not only cared exceptionally well for her but also became like family members to her, which is testimony to the management of the unit and to everyone who works there. The kindness and compassion that I saw demonstrated to all residents was outstanding.
Thank you so much for your kind words. It was an honour to have your dear mom here with us at Primrose Hill.
The Unit Manager is so proactive, kind and compassionate and very giving with her time. She always makes the time, very often outside of her working hours, to visit and spend some precious time with my grandmother. When she sees her she radiates loving-kindness that I feel has been crucial to my grandmother’s survival. 18 months ago my grandmother was lying on her deathbed with pneumonia in hospital, the Doctor was ready to withdraw treatment and prepare us for end of life. After surviving pneumonia and being sent to Primrose Hill, all the staff including the unit manager, have just engaged and engulfed my grandmother with loving kindness that her health is moving from strength to strength. Especially over lockdown after lockdown and us not being able to visit, all the staff on Penny Lane are gems and have always gone the extra mile in seeing that my grandmother is living (and not dying) a happy soulful life!
Thank you for your review, what inspirational words you say, I know your grandmother is precious to you and this feedback is marvellous, we love caring for your grandmother she makes us all smile every day and we are so privileged to be part of her journey here at Primrose. Thank you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 August 2025Requires improvement
- CaringRequires improvement
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Primrose Hill Nursing Home.
There are no upcoming events for Primrose Hill Nursing Home.
Awards / Recognitions (1)
- 23 Nov 2018Recipient: Trust Care Management Ltd
Accreditations
There are no accreditations posted yet for Primrose Hill Nursing Home.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Primrose Hill Nursing Home
What types of Care is Primrose Hill Nursing Home registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Primrose Hill Nursing Home have?
There are 50 Single Rooms.
What are the Facilities & Services at Primrose Hill Nursing Home?
Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Primrose Hill Nursing Home to the centre of Wolverhampton?
1.9 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Primrose Hill Nursing Home to verify any information. View our terms and conditions. Primrose Hill Nursing Home has an Enhanced Service -more info.