Primrose Hill Nursing Home
99a Old Fallings Lane, Fallings Park,
Wolverhampton
WV10 8BJ
These prices are only a guideline, please contact Primrose Hill Nursing Home to find out the exact price for your requirements.
If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.
The team value the importance of visitors in the lives of residents and fully support their right to maintain contact with family, friends, and loved ones. The visitors policy ensures that visits are welcomed, safe, and respectful of each resident’s personal wishes.
Key points of the policy:
Open Visiting: Visitors are welcome at any time, unless a resident personally requests limited visits or there is an outbreak of infection, in which case the home will follow health and safety guidance.
Resident Choice: Each resident can decide who they want to see, and this choice will be recorded in their care plan. If a resident lacks the capacity to make this decision, the Mental Capacity Act will guide the process to ensure visits still support their best interests.
Visitor Registration: All visitors must sign in and out at reception and follow any health and safety procedures in place.
Privacy and Respect: Residents have the right to refuse visitors, and this will always be respected. Visitors will not be allowed into other residents’ rooms without express permission.
Food and Personal Items: Any food or personal items brought in for a resident must be declared to staff to ensure safety and dietary needs are considered.
Infection Control: Visitors who feel unwell, especially with symptoms of transmissible infections (such as flu, COVID-19, or norovirus), are asked to postpone their visit until they are well.
Conflict and Safeguarding: If a visitor’s behaviour poses a risk to residents, staff, or the home environment, management will intervene. In serious cases, visits may be restricted or conditions imposed, with advice from the Safeguarding Team if necessary.
Outbreak Management: In the event of a public health incident, the home will follow local and national guidance, offering alternatives like video calls or window visits if needed.
Feedback and Complaints: Visitors are encouraged to provide feedback and raise any concerns, which will be handled through the Complaints, Suggestions and Compliments Policy.
Our goal is to make every visit a positive, safe, and supportive experience for all.
Parking available
Primrose Hill Nursing Home has a Review Score of 9.6 (9.561) out of 10, based on 16 reviews in the last 2 years.
Over all time Primrose Hill Nursing Home has 31 reviews.
5.0 out of 5
thank you for your comments we will share this with the team.
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Thank you so much for your kind words. It is a pleasure and a privilege to be able to be part of your mom's journey.
5.0 out of 5
It was an honour and a pleasure to be a part of your mom's journey whilst she was here at Primrose Hill. I am so pleased that your mom and your family had the most pleasant experience possible during this sad time. Kind Regards, Registered Manager
5.0 out of 5
Thank you for your kind words. Thank you for trusting us with your dad, it is an absolute honour to be a part of his and your journey.
5.0 out of 5
Thank you for your kind words, it is wonderful to receive such lovely feedback, as you know, we strive to provide our residents and their loved ones with a homely environment and family-friendly feel and it is wonderful to see that we are achieving this daily.
5.0 out of 5
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Thank you for your kind words, we so enjoy having our interactions with you when you come to the home. Thank you for trusting us with your amazing wife, it is an absolute pleasure to be a part of her journey.
5.0 out of 5
Thank you for the feedback, we are honoured to be able to have your wife in our care and be a part of her journey. Your kind words will be passed to the staff, which I know they will appreciate. Your observation on the company standards are a testament to the staff that work here and the standards that we hold dear. As a team we enjoy your visits as much as your wife does and we cannot thank you enough for trusting us with your precious wife.
5.0 out of 5
Thank you for your kind words, we really enjoy your visits and your interactions with the staff really bring a smile to all of us.
2.0 out of 5
We are sorry for your distress, and we assure you that we take these matters very seriously. Here are our responses to each of your points:
Staff Training: Our staff, including nurses, are well-trained to care for residents with various health conditions, including grade 4 pressure sores. We follow the latest guidelines and best practices in wound care management. We collaborate with other agencies, and we did so on this occasion. There were care plans in place and they were regularly updated due to the complexity of the care required. It is also important to recognise that the sores were not acquired from the home, but from the hospital and they had been recurrent for several years.
Call Bell: The call bell was always in place. We had a conversation with your brother, who has full capacity, and he understood that he would be liable for the cost of replacing the call bells after breaking several of them. He agreed to this willingly and apologised.
Staff Conduct: We maintain a strict code of conduct for our staff, which includes treating all residents with respect and dignity. Any behaviour contrary to this is unacceptable. This was a matter that was not reported to the home. Your brother had many positive relationships with the staff and he considered many of them as his friends. He also had full capacity to raise any concerns himself.
Manager Availability: My role involves various responsibilities, including meetings. However, we understand the importance of being available for residents and their families. I will however take this opportunity to point out that your brother explicitly requested that you have no involvement in his care or access to any information about him.
Repositioning Residents: Our staff are trained to use safe and appropriate techniques when repositioning residents. It would have been impossible for this to be done without the help of two or more staff due to the complex needs and body mass index (BMI) of your brother. His care plans were extensive and detailed this requirement. Since you had no involvement in his care, I am unsure how you could make such claims.
We appreciate your feedback as it helps us improve our services. We are committed to providing the highest level of care.
5.0 out of 5
Thank you for your review, it has been an absolute pleasure to be able to be a part of your journey. You have shown determination and resilience to your circumstances and the team and I are incredibly proud of you. We love how involved you are with the team and giving feedback. We look forward to the rest of our journey together.
5.0 out of 5
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Thank you so much for your kind words. It was an honour to have your dear mom here with us at Primrose Hill.
5.0 out of 5
Thank you for your review, what inspirational words you say, I know your grandmother is precious to you and this feedback is marvellous, we love caring for your grandmother she makes us all smile every day and we are so privileged to be part of her journey here at Primrose. Thank you.
5.0 out of 5
The Review Score of 9.6 (9.561) out of 10 for Primrose Hill Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
Please contact us for latest vacancies.
With 25 years of experience in the field of Health & Social care, I have worked across various settings, including Learning Disabilities, EMI, Dementia, residential care, and supported living. For the past 8 years, I have been a part of Trustcare Management, where I wholeheartedly embrace the company’s care philosophy, core values, and organisational culture. Throughout my career, I have adapted to the evolving landscape of Health & Social care, maintaining a strong commitment to providing person-centred care within my service
My qualifications include an NVQ Level 5 and RMA certification. During my tenure at Trust Care Management, I have furthered my expertise by becoming a certified trainer in Manual Handling, Dementia Care, and the Oliver McGowan mandatory training.
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