Primrose Hill Nursing Home

The Unit Manager is so proactive, kind and compassionate and very giving with her time. She always makes the time, very often outside of her working hours, to visit and spend some precious time with my grandmother. When she sees her she radiates loving-kindness that I feel has been crucial to my grandmother’s survival. 18 months ago my grandmother was lying on her deathbed with pneumonia in hospital, the Doctor was ready to withdraw treatment and prepare us for end of life. After surviving pneumonia and being sent to Primrose Hill, all the staff including the unit manager, have just engaged and engulfed my grandmother with loving kindness that her health is moving from strength to strength. Especially over lockdown after lockdown and us not being able to visit, all the staff on Penny Lane are gems and have always gone the extra mile in seeing that my grandmother is living (and not dying) a happy soulful life!

All my family have been so pleased and honoured with the way the staff, such as one of the nurses have taken care of my mum during this lockdown period. It makes such a difference to know that she is in good hands. Thank you, everybody!

The activities shown on Facebook updates look brilliant. I couldn't be any happier that my mum lives there. Thank you Primrose Hill staff!

I will start by saying what a wonderful nursing home. After my mum had an awful time, she was placed at Primrose Hill, even though we can only see and hear from the staff and their wonderful Facebook page. My mum has told me how lovely the staff are. With her Parkinsons, we felt there was no home that could cope or manage her difficulties, they have been concerned, helpful, and from the fantastic Facebook site it looks amazing compared to what we have experienced recently. No sitting around, always singing, dancing and activities. Thank you to all.

I can't praise Primrose Hill enough. They made my dad's last days so comfortable and happy for him. So kind to us as well. They are so thoughtful.

Dad was transferred to Primrose Hill in January 2020. A bright, spacious home with lots of character is what Dad needed and that’s exactly what he got. I can honestly say the care and support both Dad, my family and I have received has been, and continues to be, beyond outstanding. Questions are always answered, reassurance is always given and a friendly hug is always available when things get tough. The staff at Primrose are incredible! They are helpful, kind, and considerate. I cannot thank the staff at Primrose enough for the care they provide Dad and the support they offer our family.

My husband moved into Primrose Hill in January 2020. The moment I first walked through the door, I was overwhelmed at how welcoming the staff were. I was treated with compassion by all concerned. As I was shown around, I was amazed at how staff were attending to residents with the utmost level of respect. All residents were happy, some were involved in a variety of activities. My husband is so well looked after at all times. Any concerns staff may have are always discussed with me. Staff are always happy to answer any questions or queries I may have. Staff are always there to hand out hugs and reassurance when I am having a bad day. The cleanliness of the home is always of a high standard. The facilities of the home are excellent. Decorated to an extremely high standard. A varied menu is on offer. Rooms are decorated to a high standard and dementia-friendly. I would highly recommend Primrose Hill Nursing Home.

Carers are lovely but having my dad in there became very disappointing. No one takes ownership of complaints or concerns. Would never recommend this service for discharge to assess or permanent placement.

From the moment I entered Primrose Nursing Home, I instantly knew this was the right placement for my brother. Internally the home is bright, colourful and happy conducted by a wonderful, caring and happy team. There is a varied menu, cooked individually if required. My brother's care is undertaken with great compassion and dignity. Activities are very much available if the patients want to participate. All staff are obliging, greeting all friends and relatives in a happy mode, offering guests refreshments on arrival and making them feel comfortable. Management staff are always available with time for discussion if required. All rooms, including bedrooms, are very welcoming, comfortable and kept to the highest standard of cleanliness. Also health, safety and security are paramount. I have the utmost regard for everyone at Primrose Hill. My brother is very lucky and so am I.

My mother was sent here as a step-down bed from hospital after breaking her hip. The staff have been amazing. They care for my mum so well, treating her with such respect and care while having a conversation and a laugh with her. They constantly check she is doing an activity she likes and move her to the social area and when she tires they ask if she wants to go back on her bed for a nap. There is no all sitting round in a circle all day looking at each other. The food is healthy and tasty and there is no restriction on visiting at mealtimes which so many homes do. You can sit with your loved one while they eat. I am constantly asked if I'd like a coffee with Mum. The daily records are kept in her room so I can check if she has slept well and there is a written record of her being checked every hour throughout the night. Very impressive! This is why we have decided to leave Mum in this home rather than go back to her other care home. She is so happy there.

My father has been a resident for 10 months and was the second resident in this new home. The carers/nurses are excellent with everyone, not just Dad. He is treated with dignity. There are 2 exceptional members of staff who gave their all. The cleanliness of the home is impeccable. Food served in the dining room at lunchtimes and is of a high standard.

Up till now, my sister has been there 3 months. Quality of care has been adequate to good. A permanent manager only just installed, first impression is very good. Have not met all the staff yet. Some seem to be a little distant, most are friendly, polite and show a good caring nature. A very small number showing signs of stress, which shows in faces.

Although expensive by local standards, the environment is lovely with nice rooms with ensuite facilities, great communal lounges beautifully cared for except the gardens, which should be lovely but have just been left. The high point of the home though is the staff, caring and attentive, they really are wonderful and I have no worries about leaving my mum in their care. Food is good and freshly cooked on-site and the whole team foster a caring and welcoming ambience.