Primrose Hill Nursing Home

99a Old Fallings Lane, Fallings Park, Wolverhampton WV10 8BJ
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9.6 31 Reviews
  • Primrose Hill Nursing Home, Wolverhampton
Primrose Hill Nursing Home comprises three units, each designed to provide specialist care and support for those people living dementia, complex nursing needs and those people requiring end of life care and support. To compliment the name of the home, each unit has been named after a much loved and unique flower -‘Forget Me Not’ Lane, ‘Penny Lane’ and ‘Red Rose’ Lane- depicting the three colours of the Union Jack. The home has been designed with careful thought and consideration given to Service Users’ specific needs, comfort and safety while retaining the features of an aesthetically pleasing, welcoming, homely and warm environment.

They continue to embrace the cherished principles enshrined in the company’s philosophy, which has served them so well over the years and been the cornerstone of their success, so far: To provide a high standard of quality care in a homely environment, reflecting an ethos of respect for people by treating them with dignity and ensuring their right to privacy, safety and security are maintained.

‘Forget Me Not’ Lane (13 bedded Specialist Dementia Unit)
'Penny Lane' (22 bedded complex nursing needs unit)
‘Red Rose’ Lane (15 bedded unit)
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £1400 – £1600

These prices are only a guideline, please contact Primrose Hill Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Susan Dawson (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Our admission policy ensures that every prospective resident receives a thorough and personalised pre-admission assessment to determine whether we can meet their needs safely and competently. We involve the individual, their family, and any relevant professionals in this process, aiming to provide clear, accessible information so they can make an informed choice about moving into the care home. Key steps in our process: Initial Enquiry: We log all enquiries, provide an information pack, and invite the prospective resident to visit the home. Pre-Admission Assessment: We assess physical, psychological, and social needs, ensuring any necessary equipment or specialist care can be arranged before admission. Capacity and Consent: We follow the Mental Capacity Act, ensuring the individual consents to the process or that decisions are made in their best interests if needed. Financial and Legal Clarity: Funding arrangements (private, social care, or NHS-funded) are confirmed upfront, and legal agreements are put in place before admission. On Admission: The resident is welcomed, introduced to staff, and supported to settle in. Key risk assessments (such as falls and evacuation plans) are completed within 12 hours, and personalised care plans are finalised within the first week. Ongoing Review: A formal review is held within 28 days to ensure the placement is suitable and to gather feedback on the resident’s experience. Our approach is person-centred, aiming to make the transition into the home as smooth, informed, and supportive as possible. We also conduct regular audits to maintain high standards and ensure all legal and regulatory requirements are met.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018
  • Number of floors: 3

Room Information

  • Single Rooms (50)
  • Couples/Companion Rooms (0)

Visiting

  • The team value the importance of visitors in the lives of residents and fully support their right to maintain contact with family, friends, and loved ones. The visitors policy ensures that visits are welcomed, safe, and respectful of each resident’s personal wishes.


    Key points of the policy:


    Open Visiting: Visitors are welcome at any time, unless a resident personally requests limited visits or there is an outbreak of infection, in which case the home will follow health and safety guidance.


    Resident Choice: Each resident can decide who they want to see, and this choice will be recorded in their care plan. If a resident lacks the capacity to make this decision, the Mental Capacity Act will guide the process to ensure visits still support their best interests.


    Visitor Registration: All visitors must sign in and out at reception and follow any health and safety procedures in place.


    Privacy and Respect: Residents have the right to refuse visitors, and this will always be respected. Visitors will not be allowed into other residents’ rooms without express permission.


    Food and Personal Items: Any food or personal items brought in for a resident must be declared to staff to ensure safety and dietary needs are considered.


    Infection Control: Visitors who feel unwell, especially with symptoms of transmissible infections (such as flu, COVID-19, or norovirus), are asked to postpone their visit until they are well.


    Conflict and Safeguarding: If a visitor’s behaviour poses a risk to residents, staff, or the home environment, management will intervene. In serious cases, visits may be restricted or conditions imposed, with advice from the Safeguarding Team if necessary.


    Outbreak Management: In the event of a public health incident, the home will follow local and national guidance, offering alternatives like video calls or window visits if needed.


    Feedback and Complaints: Visitors are encouraged to provide feedback and raise any concerns, which will be handled through the Complaints, Suggestions and Compliments Policy.


    Our goal is to make every visit a positive, safe, and supportive experience for all.

Parking

  • Parking available

Primrose Hill Nursing Home Reviews (31)

9.6

Primrose Hill Nursing Home has a Review Score of 9.6 (9.561) out of 10, based on 16 reviews in the last 2 years.
Over all time Primrose Hill Nursing Home has 31 reviews.

Overall Experience
  • 27
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Date Published
  • 31
  • 5
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Reviewer Connection to Primrose Hill Nursing Home
  • 14
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Total of 31, showing 21-31
Review from Sarah F (Daughter of Resident) published on 23 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is so happy and so well looked after. This is her third nursing home, and it is by far the best. It has been such a long time since I've seen my mum so happy. She described her home as "paradise" and when I asked her more, she told me "I love the staff, and the staff love me." She told me
about all the lovely food and drink that she has, especially the cooked breakfasts!
The activities shown on Facebook updates look brilliant. I couldn't be any happier that my mum lives there. Thank you Primrose Hill staff!
Reply from Gemma Diss, Registered Manager at Primrose Hill Nursing Home

Thank you, Sarah, we are so happy that your mum has such a positive experience living with us. We do like to fill each day with love and purpose, it is heartwarming to hear that your mum experiences that every day! Thank you for taking the time to feed this back to us.

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Review from Lisa (Son of Resident) published on 22 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I will start by saying what a wonderful nursing home. After my mum had an awful time, she was placed at Primrose Hill, even though we can only see and hear from the staff and their wonderful Facebook page. My mum has told me how lovely the staff are. With her Parkinsons, we felt there was no home that
could cope or manage her difficulties, they have been concerned, helpful, and from the fantastic Facebook site it looks amazing compared to what we have experienced recently. No sitting around, always singing, dancing and activities. Thank you to all.
Reply from Gemma Diss, Registered Manager at Primrose Hill Nursing Home

Hi Lisa, thank you for this lovely feedback! We pride ourselves on making sure Primrose Hill is full of life with lots of new experiences, love and fun. It is a pleasure and an honour to have your mum as part of the Primrose Family and we are all very much looking forward to opening the doors again and getting to know you all properly!

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Review from Pauline C (Daughter of Resident) published on 8 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't praise Primrose Hill enough. They made my dad's last days so comfortable and happy for him. So kind to us as well. They are so thoughtful.
Reply from Gemma Diss, Registered Manager at Primrose Hill Nursing Home

Thank you for this wonderful review. It is an honour to be able to support people in the last days of their life. We are very proud that we provided your dad and your family with a positive experience at a difficult time.

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Review from Alice C (Daughter of Resident) published on 11 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was transferred to Primrose Hill in January 2020. A bright, spacious home with lots of character is what Dad needed and that’s exactly what he got. I can honestly say the care and support both Dad, my family and I have received has been, and continues to be, beyond outstanding. Questions are always
answered, reassurance is always given and a friendly hug is always available when things get tough. The staff at Primrose are incredible! They are helpful, kind, and considerate. I cannot thank the staff at Primrose enough for the care they provide Dad and the support they offer our family.
Reply from Gemma Diss, Registered Manager at Primrose Hill Nursing Home

We are so happy that our Primrose family have become your own. We are very proud of our environment, a home should be home where people can feel 'free to be me'! Thank you for trusting us with your dad's happiness and care.

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Review from Julie C (Wife of Resident) published on 11 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband moved into Primrose Hill in January 2020. The moment I first walked through the door, I was overwhelmed at how welcoming the staff were. I was treated with compassion by all concerned. As I was shown around, I was amazed at how staff were attending to residents with the utmost level of respect.
All residents were happy, some were involved in a variety of activities. My husband is so well looked after at all times. Any concerns staff may have are always discussed with me. Staff are always happy to answer any questions or queries I may have. Staff are always there to hand out hugs and reassurance when I am having a bad day. The cleanliness of the home is always of a high standard. The facilities of the home are excellent. Decorated to an extremely high standard. A varied menu is on offer. Rooms are decorated to a high standard and dementia-friendly. I would highly recommend Primrose Hill Nursing Home.
Reply from Gemma Diss, Registered Manager at Primrose Hill Nursing Home

Thank you for this wonderful feedback. The team and I are thrilled to hear about your experience as this is what we endeavour to achieve! A family, homely environment with high standards of care and good quality of life.

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Review from Molly K (Daughter of Resident) published on 14 February 2020 Submitted via Website • Report
Overall Experience 2.0 out of 5
Carers are lovely but having my dad in there became very disappointing. No one takes ownership of complaints or concerns. Would never recommend this service for discharge to assess or permanent placement.
Reply from Gemma Diss, Registered Manager at Primrose Hill Nursing Home

We are sorry to hear that you had this experience during your father's time with us at Primrose Hill Nursing Home. We have recently had a new manager join us who has introduced a new leadership team which will contribute to improving our approach to how we respond to complaints and concerns. We are happy to hear that the care you observed from our team during this period was positive. We are a passionate team who are committed to making improvements to all aspects of the people who live with us and their families experience. Thank you for giving us your feedback.

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Review from Valerie P (Sister of Resident) published on 22 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment I entered Primrose Nursing Home, I instantly knew this was the right placement for my brother. Internally the home is bright, colourful and happy conducted by a wonderful, caring and happy team. There is a varied menu, cooked individually if required. My brother's care is undertaken
with great compassion and dignity. Activities are very much available if the patients want to participate. All staff are obliging, greeting all friends and relatives in a happy mode, offering guests refreshments on arrival and making them feel comfortable. Management staff are always available with time for discussion if required. All rooms, including bedrooms, are very welcoming, comfortable and kept to the highest standard of cleanliness. Also health, safety and security are paramount. I have the utmost regard for everyone at Primrose Hill. My brother is very lucky and so am I.
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Review from Susan B (Daughter of Resident) published on 22 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was sent here as a step-down bed from hospital after breaking her hip. The staff have been amazing. They care for my mum so well, treating her with such respect and care while having a conversation and a laugh with her. They constantly check she is doing an activity she likes and move her
to the social area and when she tires they ask if she wants to go back on her bed for a nap. There is no all sitting round in a circle all day looking at each other. The food is healthy and tasty and there is no restriction on visiting at mealtimes which so many homes do. You can sit with your loved one while they eat. I am constantly asked if I'd like a coffee with Mum. The daily records are kept in her room so I can check if she has slept well and there is a written record of her being checked every hour throughout the night. Very impressive! This is why we have decided to leave Mum in this home rather than go back to her other care home. She is so happy there.
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Review from D B (Daughter of Resident) published on 10 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident for 10 months and was the second resident in this new home. The carers/nurses are excellent with everyone, not just Dad. He is treated with dignity. There are 2 exceptional members of staff who gave their all. The cleanliness of the home is impeccable. Food served in the
dining room at lunchtimes and is of a high standard.
Reply from Gemma Diss, Registered Manager at Primrose Hill Nursing Home

We are so happy to hear your feedback. The Primrose Hill family take great pride in our care and environment. We have recently had a new manager and relaunched our activities schedule too so hopefully people will feel that improvement shortly.

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Review from D B (Brother of Resident) published on 6 January 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Up till now, my sister has been there 3 months. Quality of care has been adequate to good. A permanent manager only just installed, first impression is very good. Have not met all the staff yet. Some seem to be a little distant, most are friendly, polite and show a good caring nature. A very small number
showing signs of stress, which shows in faces.
Reply from Gemma Diss, Registered Manager at Primrose Hill Nursing Home

Thank you for your review and feedback, we are feeling positive that a new consistent manager will address some of the issues raised.

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Review from Andrew W (Son of Resident) published on 19 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although expensive by local standards, the environment is lovely with nice rooms with ensuite facilities, great communal lounges beautifully cared for except the gardens, which should be lovely but have just been left. The high point of the home though is the staff, caring and attentive, they really
are wonderful and I have no worries about leaving my mum in their care. Food is good and freshly cooked on-site and the whole team foster a caring and welcoming ambience.
Reply from Gemma Diss, Registered Manager at Primrose Hill Nursing Home

Thank you for this wonderful feedback! We agree our garden does need some TLC, we have lots of plans to make the garden a beautiful and relaxing environment for the summer, but also a hub for occupation and work so our Primrose Hill family can enjoy gardening, growing our own vegetables and hopefully even space for outside games and recreation too!

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Current Review Score: 9.6 (9.561)

Overview of Review Score

The Review Score of 9.6 (9.561) out of 10 for Primrose Hill Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.561 for Primrose Hill Nursing Home is calculated as follows: ( (147 Excellents x 5) + (19 Goods x 4) + (7 Satisfactorys x 3) + (14 Poors x 2) + (2 Very Poors x 1) ) ÷ 189 Ratings = 4.561
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Primrose Hill Nursing Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Nov 2023

Overall Requires improvement

  • Caring Requires improvement
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Sue

Sue Dawson

Job Title: Registered Manager Joined: 2017

With 25 years of experience in the field of Health & Social care, I have worked across various settings, including Learning Disabilities, EMI, Dementia, residential care, and supported living. For the past 8 years, I have been a part of Trustcare Management, where I wholeheartedly embrace the company’s care philosophy, core values, and organisational culture. Throughout my career, I have adapted to the evolving landscape of Health & Social care, maintaining a strong commitment to providing person-centred care within my service


My qualifications include an NVQ Level 5 and RMA certification. During my tenure at Trust Care Management, I have furthered my expertise by becoming a certified trainer in Manual Handling, Dementia Care, and the Oliver McGowan mandatory training.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Primrose Hill Nursing Home to verify any information. View our terms and conditions. Primrose Hill Nursing Home has an Enhanced Service - more info.