




Primrose Hill Nursing Home comprises three units, each designed to provide specialist care and support for those people living dementia, complex nursing needs and those people requiring end of life care and support. To compliment the name of the home, each unit has been named after a much loved and unique flower -‘Forget Me Not’ Lane, ‘Penny Lane’ and ‘Red Rose’ Lane- depicting the three colours of the Union Jack....
Care Provided by Primrose Hill Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 50 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Primrose Hill Nursing Home for full pricing details and T&Cs.
Contact Primrose Hill Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Trust Care Management Ltd
- Private Owned
Person in charge
- Tashmin Begum(Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2018
- Number of floors: 3
Room Information
- Single Rooms (50)
Visiting
- The team value the importance of visitors in the lives of residents and fully support their right to maintain contact with family, friends, and loved ones. The visitors policy ensures that visits are welcomed, safe, and respectful of each resident’s personal wishes. Key points of the policy: Open Visiting: Visitors are welcome at any time, unless a resident personally requests limited visits or there is an outbreak of infection, in which case the home will follow health and safety guidance. Resident Choice: Each resident can decide who they want to see, and this choice will be recorded in their care plan. If a resident lacks the capacity to make this decision, the Mental Capacity Act will guide the process to ensure visits still support their best interests. Visitor Registration: All visitors must sign in and out at reception and follow any health and safety procedures in place. Privacy and Respect: Residents have the right to refuse visitors, and this will always be respected. Visitors will not be allowed into other residents’ rooms without express permission. Food and Personal Items: Any food or personal items brought in for a resident must be declared to staff to ensure safety and dietary needs are considered. Infection Control: Visitors who feel unwell, especially with symptoms of transmissible infections (such as flu, COVID-19, or norovirus), are asked to postpone their visit until they are well. Conflict and Safeguarding: If a visitor’s behaviour poses a risk to residents, staff, or the home environment, management will intervene. In serious cases, visits may be restricted or conditions imposed, with advice from the Safeguarding Team if necessary. Outbreak Management: In the event of a public health incident, the home will follow local and national guidance, offering alternatives like video calls or window visits if needed. Feedback and Complaints: Visitors are encouraged to provide feedback and raise any concerns, which will be handled through the Complaints, Suggestions and Compliments Policy. Our goal is to make every visit a positive, safe, and supportive experience for all.
Parking
- Parking available
Primrose Hill Nursing Home Reviews (32)
Primrose Hill Nursing Home has a Review Score of 9.5 (9.465) out of 10, based on 12 reviews in the last 2 years.
Over all time Primrose Hill Nursing Home has 32 reviews.
All my family have been so pleased and honoured with the way the staff, such as one of the nurses have taken care of my mum during this lockdown period. It makes such a difference to know that she is in good hands. Thank you, everybody!
The activities shown on Facebook updates look brilliant. I couldn't be any happier that my mum lives there. Thank you Primrose Hill staff!
Thank you, Sarah, we are so happy that your mum has such a positive experience living with us. We do like to fill each day with love and purpose, it is heartwarming to hear that your mum experiences that every day! Thank you for taking the time to feed this back to us.
I will start by saying what a wonderful nursing home. After my mum had an awful time, she was placed at Primrose Hill, even though we can only see and hear from the staff and their wonderful Facebook page. My mum has told me how lovely the staff are. With her Parkinsons, we felt there was no home that could cope or manage her difficulties, they have been concerned, helpful, and from the fantastic Facebook site it looks amazing compared to what we have experienced recently. No sitting around, always singing, dancing and activities. Thank you to all.
Hi Lisa, thank you for this lovely feedback! We pride ourselves on making sure Primrose Hill is full of life with lots of new experiences, love and fun. It is a pleasure and an honour to have your mum as part of the Primrose Family and we are all very much looking forward to opening the doors again and getting to know you all properly!
I can't praise Primrose Hill enough. They made my dad's last days so comfortable and happy for him. So kind to us as well. They are so thoughtful.
Thank you for this wonderful review. It is an honour to be able to support people in the last days of their life. We are very proud that we provided your dad and your family with a positive experience at a difficult time.
Dad was transferred to Primrose Hill in January 2020. A bright, spacious home with lots of character is what Dad needed and that’s exactly what he got. I can honestly say the care and support both Dad, my family and I have received has been, and continues to be, beyond outstanding. Questions are always answered, reassurance is always given and a friendly hug is always available when things get tough. The staff at Primrose are incredible! They are helpful, kind, and considerate. I cannot thank the staff at Primrose enough for the care they provide Dad and the support they offer our family.
We are so happy that our Primrose family have become your own. We are very proud of our environment, a home should be home where people can feel 'free to be me'! Thank you for trusting us with your dad's happiness and care.
My husband moved into Primrose Hill in January 2020. The moment I first walked through the door, I was overwhelmed at how welcoming the staff were. I was treated with compassion by all concerned. As I was shown around, I was amazed at how staff were attending to residents with the utmost level of respect. All residents were happy, some were involved in a variety of activities. My husband is so well looked after at all times. Any concerns staff may have are always discussed with me. Staff are always happy to answer any questions or queries I may have. Staff are always there to hand out hugs and reassurance when I am having a bad day. The cleanliness of the home is always of a high standard. The facilities of the home are excellent. Decorated to an extremely high standard. A varied menu is on offer. Rooms are decorated to a high standard and dementia-friendly. I would highly recommend Primrose Hill Nursing Home.
Thank you for this wonderful feedback. The team and I are thrilled to hear about your experience as this is what we endeavour to achieve! A family, homely environment with high standards of care and good quality of life.
Carers are lovely but having my dad in there became very disappointing. No one takes ownership of complaints or concerns. Would never recommend this service for discharge to assess or permanent placement.
We are sorry to hear that you had this experience during your father's time with us at Primrose Hill Nursing Home. We have recently had a new manager join us who has introduced a new leadership team which will contribute to improving our approach to how we respond to complaints and concerns. We are...
From the moment I entered Primrose Nursing Home, I instantly knew this was the right placement for my brother. Internally the home is bright, colourful and happy conducted by a wonderful, caring and happy team. There is a varied menu, cooked individually if required. My brother's care is undertaken with great compassion and dignity. Activities are very much available if the patients want to participate. All staff are obliging, greeting all friends and relatives in a happy mode, offering guests refreshments on arrival and making them feel comfortable. Management staff are always available with time for discussion if required. All rooms, including bedrooms, are very welcoming, comfortable and kept to the highest standard of cleanliness. Also health, safety and security are paramount. I have the utmost regard for everyone at Primrose Hill. My brother is very lucky and so am I.
My mother was sent here as a step-down bed from hospital after breaking her hip. The staff have been amazing. They care for my mum so well, treating her with such respect and care while having a conversation and a laugh with her. They constantly check she is doing an activity she likes and move her to the social area and when she tires they ask if she wants to go back on her bed for a nap. There is no all sitting round in a circle all day looking at each other. The food is healthy and tasty and there is no restriction on visiting at mealtimes which so many homes do. You can sit with your loved one while they eat. I am constantly asked if I'd like a coffee with Mum. The daily records are kept in her room so I can check if she has slept well and there is a written record of her being checked every hour throughout the night. Very impressive! This is why we have decided to leave Mum in this home rather than go back to her other care home. She is so happy there.
My father has been a resident for 10 months and was the second resident in this new home. The carers/nurses are excellent with everyone, not just Dad. He is treated with dignity. There are 2 exceptional members of staff who gave their all. The cleanliness of the home is impeccable. Food served in the dining room at lunchtimes and is of a high standard.
We are so happy to hear your feedback. The Primrose Hill family take great pride in our care and environment. We have recently had a new manager and relaunched our activities schedule too so hopefully people will feel that improvement shortly.
Up till now, my sister has been there 3 months. Quality of care has been adequate to good. A permanent manager only just installed, first impression is very good. Have not met all the staff yet. Some seem to be a little distant, most are friendly, polite and show a good caring nature. A very small number showing signs of stress, which shows in faces.
Thank you for your review and feedback, we are feeling positive that a new consistent manager will address some of the issues raised.
Although expensive by local standards, the environment is lovely with nice rooms with ensuite facilities, great communal lounges beautifully cared for except the gardens, which should be lovely but have just been left. The high point of the home though is the staff, caring and attentive, they really are wonderful and I have no worries about leaving my mum in their care. Food is good and freshly cooked on-site and the whole team foster a caring and welcoming ambience.
Thank you for this wonderful feedback! We agree our garden does need some TLC, we have lots of plans to make the garden a beautiful and relaxing environment for the summer, but also a hub for occupation and work so our Primrose Hill family can enjoy gardening, growing our own vegetables and hopefully even space for outside games and recreation too!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 August 2025Requires improvement
- CaringRequires improvement
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Primrose Hill Nursing Home.
There are no upcoming events for Primrose Hill Nursing Home.
Awards / Recognitions (1)
- 23 Nov 2018Recipient: Trust Care Management Ltd
Accreditations
There are no accreditations posted yet for Primrose Hill Nursing Home.
Meet the Team (0)
There are no Team Members posted yet.
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