Submit a Review for Tunbridge Wells Care Centre
142 Upper Grosvenor Road, Tunbridge Wells, TN1 2ED
View full details of Tunbridge Wells Care CentreLatest Reviews for Tunbridge Wells Care Centre
09 February 2026
My overall experience of this care home is nothing below excellent. My mother is cared, supported and treated with dignity. The bedrooms/bathrooms are always clean. She is well fed with an excellent menu choice. The daily activities are very well organised and varied. 10/10 for everything.
09 February 2026
I am more than pleased with Tunbridge Well Care Centre. My husband is so well looked after. The staff include me in visits and activities. There is peace coming home knowing my husband is in good care. Well done.
22 January 2026
Lovely friendly staff from the lady emptying the bin to the care home manager.
It is wonderful to be able to take the dog in, it was so clean too.
Mavis was well looked after and it was good to see them tailoring food to her needs. They were expedient when she needed help getting to the toilet and
you could see that they cared about her dignity.
The vast majority of the residents were up and in the communal areas when we last visited and they all appeared content and looked after.
21 January 2026
My brother was here for 2 months respite and we have returned since for lunch and will be coming Christmas day for lunch as well.
19 January 2026
Pleasant experience visiting my friend. She has been here for several months and always seems content and cared for. Both her room and communal areas are pleasant, with friendly staff.
19 January 2026
I have been visiting for more than not sure two or three years. Staff are always very welcoming and friendly whilst my brother in law is in bed all the time now - he is extremely well looked after. No longer able to participate in activities by the activity team still do a remarkable job as soon as
I walk through the front door I feel part of a family this is my view my brother in law in unable to give a review.
19 January 2026
Overall we are happy with my dads care and know he's in safe hands especially when Alex is in charge.
13 January 2026
My wife is the user of your services. I find her comfortable, relaxed and clean and tidy. The staff are efficient, helpful and very professional in their work. The premises are warming and clean and tidy and the atmosphere nice and relaxing. I would recommend your centre to any new potential user of
the service.
29 December 2025
My wife was admitted to the care centre for end of life care, from hospital. Sadly she was only here for 5 days, but in that short time the care compassion and will to make her as comfortable as possible was excellent nothing was to much trouble. The way I was treated was beyond my expectations and
was wonderful. I cannot express my gratitude to all the staff enough in making my experience with them as stress free as possible at a very difficult time.
02 July 2025
I never wanted my dad to go into a home and felt unsure what to expect after many horror stories in the industry.
However, the team in particularly on the Dementia floor were just fantastic. My dad was so well looked after with kindness and understanding of his illness. They also looked after mum
and I and made us feel like it was our 2nd home .
The carers and the nursing team are worth their weight in gold here .
My dad was everything to me , rest assured I couldn't
have asked for any better in a care home . Thankyou to all of you !
21 March 2025
When I came to visit a friend who is in your care I was very impressed with everything I saw and the help I was given and saw given to the residents.
20 February 2025
When my husband was first sent to Tunbridge Wells Care Centre from hospital I was very upset, and would have preferred somewhere closer to home. However due to the really good care and improvement in his health, care, and contentment I no longer have any concerns. He is being exceptionally well
looked after, is putting on weight, and is happy.
30 January 2025
Wonderful family feels to all that the staff undertakes. Nothing is too much to ask. Attention to detail is uppermost.
The manager and her team are the ultimate professionals and wouldn't hesitate to recommend the care centre.
30 January 2025
If I had to go into a care home I would be very happy to be one of the residents. The care and respect they give to each resident is excellent keeping families informed at all times if a problem occurs, and trying very hard to keep residents stress-free as they come to terms with their new
environment.
29 January 2025
Always fantastic care from all the staff, rooms cleaned every day, regular updates on the care plan and always called directly to be informed of any treatment needed. Nothing is too much trouble, we feel very lucky to have our relative there.
29 January 2025
My mum stayed here after a stay in hospital and was so well looked after, she gained all the weight she lost in hospital very quickly. The care staff are all patient and kind and all the residents are content. She enjoyed the activities, games, and food and we are very grateful.
29 January 2025
My husband was admitted into Tunbridge Wells Care Centre just before Christmas after time spent in hospital. I cannot fault anything about the home.
The rooms are just the right size. Staff excellent in all areas.
He seems happy with the food.
Also, it's very local to me which makes a huge
difference.
29 January 2025
My Mum is very happy and well looked after. She loves all the staff and the activities. Her family is happy that she is being care for by such kind and empathetic staff.
We have no concerns.
30 September 2024
Tunbridge Wells Care Centre is like home-from-home. Mum was cared for beautifully by lovely carers. Nursing staff were on the ball/kept you informed. Doctors visited regularly. An online portal allowed updates on a daily basis. Mum's room/en-suite was cleaned daily and we never found it dirty. The
food was good with lots of choice. Residents were encouraged to eat or were helped. Residents can wander around the floor where they reside with no restriction, but they are secure. Daily activities were varied. Mum would be up dancing/enjoying the games, the live singers and coffee mornings held in reception. She enjoyed the beautiful garden and the ducks walking around. We sadly lost our mum in July, but we know she was well looked after and so were we as a family. This care home should have a CQC rating of excellent. We spent most of every day/all day with our mum, as there is no restriction on visiting. We would highly recommend this home.
19 September 2024
My brother has been in the Care Centre for several years now, and I cannot praise the care he receives too highly. All the staff, whatever their status, are warm, friendly, truly caring and draw out the best in him, talking to him about his pet subjects. Their communication with me is also extremely
good. He always looks clean and tidy, and he is extremely happy there, loving the food, activities and his surroundings. The building is light and beautifully designed, and the garden is a delight, where he spends many happy hours. Above all, the Centre is spotlessly clean and smells fresh, unlike other care homes which I visited in the past, in respect of my mother and aunt, and more recently, when looking for a home for my brother. I feel very grateful that the Centre was recommended to me, and I now recommend it to others whenever the opportunity arises.
Latest Reviews for Tunbridge Wells Care Centre
09 February 2026
My overall experience of this care home is nothing below excellent. My mother is cared, supported and treated with dignity. The bedrooms/bathrooms are always clean. She is well fed with an excellent menu choice. The daily activities are very well organised and varied. 10/10 for everything.
09 February 2026
I am more than pleased with Tunbridge Well Care Centre. My husband is so well looked after. The staff include me in visits and activities. There is peace coming home knowing my husband is in good care. Well done.
22 January 2026
Lovely friendly staff from the lady emptying the bin to the care home manager.
It is wonderful to be able to take the dog in, it was so clean too.
Mavis was well looked after and it was good to see them tailoring food to her needs. They were expedient when she needed help getting to the toilet and
you could see that they cared about her dignity.
The vast majority of the residents were up and in the communal areas when we last visited and they all appeared content and looked after.
21 January 2026
My brother was here for 2 months respite and we have returned since for lunch and will be coming Christmas day for lunch as well.
19 January 2026
Pleasant experience visiting my friend. She has been here for several months and always seems content and cared for. Both her room and communal areas are pleasant, with friendly staff.
19 January 2026
I have been visiting for more than not sure two or three years. Staff are always very welcoming and friendly whilst my brother in law is in bed all the time now - he is extremely well looked after. No longer able to participate in activities by the activity team still do a remarkable job as soon as
I walk through the front door I feel part of a family this is my view my brother in law in unable to give a review.
19 January 2026
Overall we are happy with my dads care and know he's in safe hands especially when Alex is in charge.
13 January 2026
My wife is the user of your services. I find her comfortable, relaxed and clean and tidy. The staff are efficient, helpful and very professional in their work. The premises are warming and clean and tidy and the atmosphere nice and relaxing. I would recommend your centre to any new potential user of
the service.
29 December 2025
My wife was admitted to the care centre for end of life care, from hospital. Sadly she was only here for 5 days, but in that short time the care compassion and will to make her as comfortable as possible was excellent nothing was to much trouble. The way I was treated was beyond my expectations and
was wonderful. I cannot express my gratitude to all the staff enough in making my experience with them as stress free as possible at a very difficult time.
02 July 2025
I never wanted my dad to go into a home and felt unsure what to expect after many horror stories in the industry.
However, the team in particularly on the Dementia floor were just fantastic. My dad was so well looked after with kindness and understanding of his illness. They also looked after mum
and I and made us feel like it was our 2nd home .
The carers and the nursing team are worth their weight in gold here .
My dad was everything to me , rest assured I couldn't
have asked for any better in a care home . Thankyou to all of you !
21 March 2025
When I came to visit a friend who is in your care I was very impressed with everything I saw and the help I was given and saw given to the residents.
20 February 2025
When my husband was first sent to Tunbridge Wells Care Centre from hospital I was very upset, and would have preferred somewhere closer to home. However due to the really good care and improvement in his health, care, and contentment I no longer have any concerns. He is being exceptionally well
looked after, is putting on weight, and is happy.
30 January 2025
Wonderful family feels to all that the staff undertakes. Nothing is too much to ask. Attention to detail is uppermost.
The manager and her team are the ultimate professionals and wouldn't hesitate to recommend the care centre.
30 January 2025
If I had to go into a care home I would be very happy to be one of the residents. The care and respect they give to each resident is excellent keeping families informed at all times if a problem occurs, and trying very hard to keep residents stress-free as they come to terms with their new
environment.
29 January 2025
Always fantastic care from all the staff, rooms cleaned every day, regular updates on the care plan and always called directly to be informed of any treatment needed. Nothing is too much trouble, we feel very lucky to have our relative there.
29 January 2025
My mum stayed here after a stay in hospital and was so well looked after, she gained all the weight she lost in hospital very quickly. The care staff are all patient and kind and all the residents are content. She enjoyed the activities, games, and food and we are very grateful.
29 January 2025
My husband was admitted into Tunbridge Wells Care Centre just before Christmas after time spent in hospital. I cannot fault anything about the home.
The rooms are just the right size. Staff excellent in all areas.
He seems happy with the food.
Also, it's very local to me which makes a huge
difference.
29 January 2025
My Mum is very happy and well looked after. She loves all the staff and the activities. Her family is happy that she is being care for by such kind and empathetic staff.
We have no concerns.
30 September 2024
Tunbridge Wells Care Centre is like home-from-home. Mum was cared for beautifully by lovely carers. Nursing staff were on the ball/kept you informed. Doctors visited regularly. An online portal allowed updates on a daily basis. Mum's room/en-suite was cleaned daily and we never found it dirty. The
food was good with lots of choice. Residents were encouraged to eat or were helped. Residents can wander around the floor where they reside with no restriction, but they are secure. Daily activities were varied. Mum would be up dancing/enjoying the games, the live singers and coffee mornings held in reception. She enjoyed the beautiful garden and the ducks walking around. We sadly lost our mum in July, but we know she was well looked after and so were we as a family. This care home should have a CQC rating of excellent. We spent most of every day/all day with our mum, as there is no restriction on visiting. We would highly recommend this home.
19 September 2024
My brother has been in the Care Centre for several years now, and I cannot praise the care he receives too highly. All the staff, whatever their status, are warm, friendly, truly caring and draw out the best in him, talking to him about his pet subjects. Their communication with me is also extremely
good. He always looks clean and tidy, and he is extremely happy there, loving the food, activities and his surroundings. The building is light and beautifully designed, and the garden is a delight, where he spends many happy hours. Above all, the Centre is spotlessly clean and smells fresh, unlike other care homes which I visited in the past, in respect of my mother and aunt, and more recently, when looking for a home for my brother. I feel very grateful that the Centre was recommended to me, and I now recommend it to others whenever the opportunity arises.