Tunbridge Wells Care Centre

I can't of wished for a better place for my mum to spend the last of her days.
The staff are so caring supportive and genuine. They understand each patient needs and inform relatives of any issues with compassion and support, every care home should be like this. Wishing all the staff best wishes. Thank you so much for everything, mum was happy here.

I found the home welcoming and the staff always pleasant.
My husband has been much more relaxed and comfortable in the short time he has been there.
My husband at present is not capable of writing a review.

The experience so far has been really positive and professional. The premises are very pleasing with comfortable rooms.

We moved my mother to TWCC from another nursing home where she has been treated very badly. From the moment I first walked into TWCC, I knew things would be better. A warm welcome from reception, followed by an excellent and thorough assessment of my mother allayed my fears. All staff, including domestic staff, have been friendly, compassionate, caring, respectful and shown appropriate humour. My mother has at last been treated with dignity and is enjoying creating and entertaining activities. It is the best decision we made.

My husband is well looked after, treated with respect and very happy here.
All staff - administration, nurses, carers, kitchen, laundry and housekeeping work hard to maintain the level of care.
The activities staff organise a varied range of events and activities throughout the year.
My husband thinks of the Care Centre as his home.
Family members are always given a warm welcome and kept fully informed of the resident's health and welfare.

My mum has recently moved here from another care home and she is a new woman - she settled from the very first day and I put this down to the wonderful staff here and the amazing care she is receiving. Mum has dementia and Alzheimer's and the compassion and love they show to mum and also our family helps us cope with everything so much easier.
I cannot fault anything or anyone here, nothing is too much trouble and things are always explained well. We feel very lucky mum is a resident at Tunbridge Wells Care Centre.

Very good care for my father who had multiple health issues which required an increasing degree of intervention. Staff displayed a caring attitude, treating him with respect and engaging him in conversation. The home is clean and comfortable with a nice little garden and meals are served in pleasant surroundings. Staff gave helpful reports on his situation when we called by.

I was greeted with warmth by the staff the minute I arrived in the care centre and that atmosphere has continued during my two-week stay.
My room is very comfortable and contained all my needs. Food - excellent choices - well cooked and presented no problem in getting hot drinks.
All staff are very pleasant and catered to all my needs. Bedroom area and en-suite are cleaned daily. Always felt safe. Management staff are very pleasant. I have been extremely happy and comfortable here. Definitely value for money.

My father, an Alzheimer sufferer, spent the last year of his life in this care home. I cannot praise this home enough, the staff, at all levels including, nurses, carers, housekeepers, cooks and laundry staff, worked so hard to make our father and our family comfortable during this difficult time and treated my father with compassion to the very end of his life. I therefore, cannot recommend this home enough.

My family and I cannot praise the staff and facilities enough at Tunbridge Wells Care Centre. My father was a resident from January 2016 until his passing and was so well cared for throughout that time. Everything was spot on, and I cannot think of a time that I had to complain about anything. My father was happy and content, and we were too knowing how safe and cared for he was. If only all care homes were like Tunbridge Wells Care Centre! Thank you, all, for taking such wonderful care of our father.

My husband settles down very well and he seems to enjoy himself. The staff are very kind and helpful.

The Tunbridge Wells Care Centre, a 5 star home from home, a place where our loved ones are safe and lovingly cared for by a team of wonderful and hard working staff that always seem happy and always have time to talk to family and friends and always show respect. Staff that not only the ones they care for us but also for family and friends. Staff are a big help when loved ones are lost too. They all make the centre what it is, a friendly and happy home for our loved ones that we can no longer look after. From day 1 we knew the care would be okay. After a previous year of hell we had with care for mum it was wonderful to have the weight taken away. Thank you all at Tunbridge for an extra wonderful year with mum.

My mother spent the last 7 months of her life in this home (she died in February). She entered the home an anxious, distressed 95 year old woman but she settled in immediately. She was never alone, joined in all the many and varied activities. She went on every shopping trip and took part in everything that was on offer. My mother ate well, always had beautifully painted and manicured nails and had her hair done regularly. I loved visiting her, everyone was so kind and cheerful and most of all it was fun. I was so happy for her.

My father was admitted from hospital suffering dementia and terminal cancer and care was evident throughout the whole process from his assessment to after his death. The staff at his home are beyond excellent helping my father to remain comfortable (and drug free) to the very end and also kindly helping my fraught 90 year old mother to cope with the process both emotionally and practically. It goes without saying that the rooms are spotless, food excellent and the facilities for residents and relatives are marvelous. I've seen a few nursing homes and I work as a GP (in a different area) and this one is the best I have encountered, no ignored call bells and no evidence of under staffing, best kindness and compassion.

Everything I ask the staff for or I look for is satisfactory.
The staff are lovely. I am waited on hand and foot any worries or queries helped with.
Lovely clean clothes washed frequently with smiles all round.

My friend was admitted after an unfortunate experience in a previous home. I was concerned that she would take a long time to settle because of her Aggressive Anxiety states. However the staff were marvellous and my fears were aborted in that she responded to the care she received. Very soon she was relaxed and within less than 3 months she is able to converse in a meaningful way although her memory and anxiety persist, much less so, and she loves the staff, food and the care they receive.
I have no qualms in recommending the home to anyone and I speak as a retired nurse.

My father benefited from 2 weeks respite care after a rather traumatic stay in hospital as a result of various falls. He became more physically able and mentally more alert as a result of his two week respite care but did not accept or join in with other residents. he enjoyed the friendly manner of the staff and was very comfortable in his room.

Despite my husband needing one to one care most of the time as he has quite challenging needs, the staff are always friendly and welcoming to my family and myself and keep me up to date with his condition and incidents. They are always keen to address any medical problems as well as hid deteriorating Alzheimer's and do their best to keep him clean and tidy whenever possible.

My mother had a stroke 6 months ago and my dad wanted to be with my mother. Tunbridge Well Care Centre have been very helpful and organised admission very quickly and efficiently. My dad although 91, is still active and the staff accompanied him to the local paper shop until he got used to his route.
They have also taken my parents out for walks. The staff are all very caring and approachable. I am kept regularly informed of any issues regarding my parents. The home is clean and holds regular activities.

During every visit we have been impressed with the calm atmosphere, even when difficult incidents arise. All staff are welcoming and supportive. My aunt was helped to adjust to her new surroundings and is very settled at Tunbridge Wells Care Centre, despite being awkward on occasions.

My brother and sister-in-law both live here. The care has always been excellent not only to them but also to me. Friendly family feel.