Tunbridge Wells Care Centre

142 Upper Grosvenor Road, Tunbridge Wells TN1 2ED
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9.8 93 Reviews
  • Tunbridge Wells Care Centre, Tunbridge Wells
Tunbridge Wells Care Centre is located in a pleasant residential area of Royal Tunbridge Wells. It offers person-centred nursing, dementia and palliative care, plus all the facilities required to provide maximum comfort for residents.

First impressions are important and when residents enter the chandelier-lit reception area with its airy double-height atrium, they get a strong sense of the quality of the accommodation and lifestyle they will enjoy here. And a warm welcome from the receptionist is typical of the homely environment residents and their families can expect when they join the 'family'.

It is the culture of kindness, respect and consideration that sets Tunbridge Wells Care Centre apart, and staff aim to make residents feel completely comfortable and at home, whatever level of care is needed.

The home offers accommodation for 70 residents in bright, spacious and well-furnished rooms with ensuite facilities spread over three floors. There is lift access throughout, and all areas, including the garden, are wheelchair accessible.

Nursing and care staff are on hand 24/7 on each floor, and they are supported by the domestic team via daily cleaning, laundry and housekeeping services, as well as the administration, facilities, activities and catering teams.

The spacious lounges on each floor are comfortably furnished and equipped with TVs, games and books. These communal areas provide relaxed and intimate spaces where residents can socialise with guests or other residents, and bigger areas where activities take place. The dedicated hair salon provides on-site hairdressing services and is popular with residents.

The large, landscaped garden is a pleasant and comfortable space for activities, socialising or watching the home’s resident ducks at play on a pleasant day!

On fine days, it's the perfect place for a cup of tea and some freshly baked pastries.
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Care Provided by Tunbridge Wells Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1900 – £1900
  • Self-Funded Residential Dementia Care: £1900 – £1900
  • Self-Funded Nursing Care: £1900 – £1900
  • Self-Funded Nursing Dementia Care: £1900 – £1900
  • RESPITE Self-Funded Residential Care: from £1900
  • RESPITE Self-Funded Residential Dementia Care: from £1900
  • RESPITE Self-Funded Nursing Care: from £1900
  • RESPITE Self-Funded Nursing Dementia Care: from £1900

Settle in and make yourself at home this Winter. Enjoy 3 weeks for the price of 2, saving from £1900. Valid for admissions between 15th December to 15th March 2026. T&Cs apply.


Fees are dependent on the level of care required. Please contact the home directly for more information.

These prices are only a guideline, please contact Tunbridge Wells Care Centre to find out the exact price for your requirements.

Contact Tunbridge Wells Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Tunbridge Wells Care Centre to confirm what's included and get a personalised quote:

Good to Know

Person in Charge

  • Donna Barks (Manager)

Local Authority / Social Services

Admission Information

  • Ages 43+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (66)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Visits for new admissions must be arranged by calling the care home at this time.

Parking

  • On-site parking.

Tunbridge Wells Care Centre Reviews (93)

9.8

Tunbridge Wells Care Centre has a Review Score of 9.8 (9.810) out of 10, based on 27 reviews in the last 2 years.
Over all time Tunbridge Wells Care Centre has 93 reviews.

Overall Experience
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Date Published
  • 93
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Reviewer Connection to Tunbridge Wells Care Centre
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Total of 93, showing 21-40
Review from Andrew K (Son of Resident) published on 19 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been in the home since 3rd August; he has received excellent care, and the staff are all very helpful, friendly and professional.
The home is kept very clean, and his washing is undertaken on a daily basis.
Dad is showered daily and always looks presentable when we visit.
Reply from Donna Barks, Home Manager at Tunbridge Wells Care CentreThank you for a lovely review, the team here work extremely hard to maintain the high standards and cleanliness throughout the home. The care staff enjoy their roles and this shows in the care they provide for each and every resident.
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Review from Darrell L (Son of Resident) published on 22 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is in very good hands in this care home. The carers are very polite, charming and very professional. They have lots of stimulating activities, someone comes in once a month and plays live music (all the old classics) and you'd be surprised how many get singing along. A wonderful site to see.
It was my mum's birthday in June and we as a family had a 'quiet room' to have a small celebration, unbeknown to us the kitchen had cooked Mum a beautiful birthday cake and some of the carers bought it in singing 'Happy Birthday'! That meant a lot to Mum and to us. All of their care is logged and you can access it through a portal. As a family, we are all extremely happy with the care Mum/wife is receiving and wouldn't want Mum to be cared for anywhere else.
Reply from Donna Barks, Home Manager at Tunbridge Wells Care CentreThank you for such a lovely review, we all love a Birthday here, any chance to sing and eat cake. I am glad you are finding the communication portal useful, as it's documented in 'real' time you are able to see what your loved one is doing at any time during the day or night.
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Review from S N (Niece of Resident) published on 10 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my uncle on the 25th of June. Excellent reception, so helpful. The home was immaculate, his room was cool and airy on such a hot day. The staff were courteous and could not do enough. Wonderful domestic staff, have time for the guests and residents. The food was beautifully presented and the
soup was great. Thank you.
Reply from Donna Barks, Home Manager at Tunbridge Wells Care CentreThank you for such a wonderful review, all the departments at Tunbridge Wells Care Centre work together to make a home. I will share your compliments with the team.
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Review from Ida A (Sister of Resident) published on 8 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always friendly and helpful staff. Room and bed always clean, sister well cared for and we know in very safe hands. Sadly I always find underwear in her drawers that doesn’t belong to her, I expect this can sometimes be difficult.
Reply from Donna Barks, Home Manager at Tunbridge Wells Care CentreThank you for this review, our housekeeping team works hard to keep the home clean and tidy. I'm sorry you have found incorrect clothes in the room, we try and ensure all clothing is labelled and have a machine in the home to do this, if you have any clothes that require labelling, we can do this for you.
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Review from Angela G (Daughter of Resident) published on 7 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has had excellent care, the staff are always there and are very helpful, they show compassion, and there is always an activity for her to participate in. They always let me know how she is and she has regular health checks.
Reply from Donna Barks, Home Manager at Tunbridge Wells Care CentreThank you for this lovely review, we are lucky with our activity team, there is always something going on for residents to join in with, and now we have the ducks keeping everyone entertained.
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Review from Tina M (Sister-in-law of Resident) published on 7 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we remain so grateful to all the staff working at Tunbridge Wells Care Centre.
Our relative continues to receive outstanding care from the staff, at all levels. We know that our relative is safe and happy and that his needs are being extremely well managed.
The home is always spotlessly
clean and fresh and the staff are always warm and welcoming.
Our relative is happy and enjoys living at Tunbridge Wells Care Centre. He has come more and more out of his shell, which is a joy for us to witness.
We would have no hesitation in recommending Tunbridge Wells Care Centre, who are also fortunate to have an excellent GP attending to the residents.
Thank you to all the staff, for your kindness and compassion.
Reply from Donna Barks, Home Manager at Tunbridge Wells Care CentreIt has been a joy to watch how your loved one has relaxed and settled into Tunbridge Wells Care Centre, our housekeeping team work very hard to keep the home in such great condition.
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Review from Susan W (Daughter of Resident) published on 7 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care staff, nursing staff and the activities ladies. They are always very caring and happy and nothing is too much trouble. They always have time to listen. I am always kept informed about anything to do with my mum's well-being. The activities ladies are wonderful. They encourage
Mum to get involved even though sometimes she doesn't want to! Keep up your wonderful work.
Reply from Donna Barks, Home Manager at Tunbridge Wells Care CentreThank you for a lovely review, I will hand this over to the wonderful team here at Tunbridge Wells Care Centre. The activities team are always coming up with new ideas to get everyone involved, today we've had poetry and quizzes. We are looking at having a summer BBQ for residents and family members so keep your eye out for the dates on our notice boards.
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Review from Marian D (Daughter of Resident) published on 19 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This was a wonderful safe haven for my mother who was disabled and suffered dementia through Covid, she was normally a very independent woman who took herself out daily until Covid struck then she really struggled and it was dangerous living alone. She loved the centre, especially the company from staff
and patients. I just wish she had longer there, unfortunately, she has passed away but I can only say a big thank you for giving her pleasure in her final months.
Reply from Debbie Inkersole, Operations Manager at Tunbridge Wells Care CentreDear Marian, thank you very much for your review. She is very much missed by staff and other residents. We would like to offer you and your family our sincere condolences and our very best wishes for the future.
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Review from Suzanne R (Daughter of Resident) published on 13 December 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
All the staff are friendly, caring and supportive. Mum has been at the care home for 2 years now. She settled in very well and is treated with respect and dignity. The activities and being surrounded by company have helped her wellbeing. A good variety of meals on the menu, especially the puddings!
Reply from Donna Barks, Home Manager at Tunbridge Wells Care CentreThank you for a lovely review, our activities team work hard to organise meaningful activities for every resident.
The catering team enjoy providing a wide a varied menu, which gets adapted monthly following feedback from the residents.
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Review from J C (Daughter of Resident) published on 13 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Tunbridge Wells Care Centre is excellent.
The staff are so caring, helpful and patient.
Nothing is too much trouble. The bedrooms and lounge areas are very comfortable and everywhere is spotless.
I appreciate very much that my father is being so well looked after.
Reply from Donna Barks, Home Manager at Tunbridge Wells Care CentreThank you for such a lovely review, our housekeeping team work very hard to ensure the home is always clean and tidy.
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Review from Valerie M (Daughter of Resident) published on 12 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’m very impressed with the home. Very welcoming, the staff are all happy and friendly and I am happy to say Mum was well looked after and I was kept in touch by phone about any problem Mum had. Thanks for caring.
Reply from Donna Barks, Home Manager at Tunbridge Wells Care CentreThank you for a lovely review. Our team pride themselves in the person-centred care that they provide, ensuring families are kept up to date with any changes.
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Review from Lisa D (Daughter of Resident) published on 31 August 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very happy with the staff, food and cleanliness of the home. If there had been any issues with Mum I have always been contacted straight away. I feel that Mum is safe and happy with her surroundings and that is very important to me and my sister.
Reply from Donna Barks, Home Manager at Tunbridge Wells Care CentreThank you for this review; we have just recruited a new chef, so it's good to hear that the food is good. The staff here at Tunbridge Wells Care Centre are very caring, and that shows as the residents feel safe and happy to be here.
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Review from R A (Wife of Resident) published on 17 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been in the home for just over 4 years. He loved the activities and was a lively participant until October last year when his health took a turn for the worst. Since then he has been cared for with such attention and compassion. I have no hesitation in recommending Tunbridge Wells Care
Centre.
Reply from Donna Barks, Home Manager at Tunbridge Wells Care CentreThanks you for a lovely review, I know the staff have become very fond of you over the years too. As you have experienced, we have very dedicated and caring staff at Tunbridge Wells Care Centre, who continue to provide person-centred care to each and every resident.
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Review from Jennifer K (Wife of Resident) published on 2 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been there nearly a year and a half and is very happy and well looked after.
My husband has dementia, but they still manage to get him to join in a few activities and eat in the dining hall. Also very good at getting him mobile.
Reply from Donna Barks, Home Manager at Tunbridge Wells Care CentreOur staff on the Grosvenor Unit know our residents very well and they care for them in a very person-centred way, they know how to ensure all residents get involved in the activities even if it's just for a while.
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Review from Lawrence S (Brother-in-law of Resident) published on 2 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been visiting my sister-in-law for the past six/seven years and in all that time I have never had cause to complain about the treatment my relation has received or any ill-treatment along the way. When I call on her - normally once a week - I always find her clean, comfortable and at ease with
her surroundings. The staff on her floor change from time to time, however, kindness and patient understanding never fail to be of the highest order. It is necessary with her problems to be monitored round the clock, night and day - in all honesty, I can think of no other place where she would get any more personal attention. Well done.
Reply from Donna Barks, Home Manager at Tunbridge Wells Care CentreThank you for this lovely review, the staff here at Tunbridge Wells Care Centre really do care about each and every resident and work in a person-centred way, to ensure everyone feels well cared for and comfortable. We try to keep the staff the same on each unit, this isn't always possible due to absence, holiday and skill mix.
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Review from Lisa R (Daughter of Resident) published on 22 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in the care home with vascular dementia for four years and my father has recently joined her with Lewy body dementia. They have both received excellent care. The nursing staff are knowledgeable of their illnesses and provide care tailored to their needs. They keep us up to date with
changes to their condition and care needs and are often able to guide us as to how we can best support our loved ones.
The care staff are great with some long standing members of staff, providing continuity for my parents.
Tunbridge Wells Care Centre have a lovely activities team and the staff get as many involved as possible.
I am a regular visitor and in the last four years there have been no areas of concern to my parents or other residence I have witnessed. They listen to family members and implement changes.
Many other homes would not take my mum four years ago as she had sundown syndrome too and was mobile and agitated. I am so glad they welcomed my mother as I’m sure this is the best place for her. Thanks.
Reply from Donna Barks, Home Manager at Tunbridge Wells Care CentreThank you for this review, Lisa, as you have mentioned the staff at Tunbridge Wells Care Centre really do care, they are very person-centred and treat all residents as individuals.
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Review from Glenda C (Daughter of Resident) published on 21 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been a resident for the last five months, his care has always been wonderful and the staff are amazing. Everything about his care, the support, dignity and kindness is everything and more a family member could want.
The staff are very approachable and will always find time to communicate
if need be.
The place is always spotlessly clean, no smells and the food is of an excellent standard.
There is always a lot of interaction between staff and residents too.
Reply from Donna Barks, Home Manager at Tunbridge Wells Care CentreThank you for this lovely review, Glenda, as you rightly note our wonderful staff here do a fantastic job of caring for everyone, I will pass on your praise at our next team meeting.
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Review from Tracey H (Daughter of Resident) published on 20 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are really pleased with the care given to my mum, she is treated well and with dignity. Medication is reviewed and we are informed of changes, all needs are considered and options given if and when extra care or assistance is required. The whole team are friendly and caring.
Reply from Donna Barks, Home Manager at Tunbridge Wells Care CentreThanks for this review, Tracey, it's nice to have our staff acknowledged for the great care they give to all residents.
I know they care for your mum deeply and have worked with you to ensure they care for your mum in a way you know she would choose.
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Review from Jean M (Daughter of Resident) published on 17 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
There is always a wonderful peaceful air of calm in the home. My father has dementia, and he is always treated with respect, dignity and above all kindness. All the staff are gentle, caring and considerate of all his needs. There are always lovely activities on offer, and although my father is unable
to take full advantage due to his lack of cognitive ability, they always try to include him if they feel it will benefit him. The food is varied and excellent. The rooms are spacious, light and very well furnished. I have nothing but praise for all the staff who are friendly, cheerful, thoughtful and considerate. We had moved my mother and father in to live with us, and sadly, my father's needs are more than we could manage at home, and Tunbridge Wells Care Centre is genuinely the best alternative. I cannot thank the staff enough for all they do.
Reply from Debbie Inkersole, Operations Manager at Tunbridge Wells Care CentreDear Jean, many thanks for your kind review. We are so pleased that you feel our home is warm, friendly and welcoming, as well as clean and tidy. Staff work hard to provide a comfortable home-from-home for your loved one and our other residents, giving them all the care and attention that they so deserve!
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Review from Elaine P (Daughter of Resident) published on 1 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I don't think the words have been invented yet to say just how wonderful the staff are. My mum came with very complex issues, but they were simply amazing with her, kind, patient, loving and so caring. Once she settled, she was the most contented; she had been for many months and always well dressed,
clean and smelt lovely. I will never forget the day I went to visit, and she had been to the hairdresser, the first time for well over a year (thanks to Covid) she looked so beautiful; it bought tears to my eyes. Someone had taken the trouble to organise this, and it meant everything to me, and I will always remember her this way.
Mum passed away in May, but she and I were treated with respect and dignity right up until the end.
Reply from Debbie Inkersole, Operations Manager at Tunbridge Wells Care CentreDear Elaine, many thanks for your kind words, which are most appreciated by all of us here at the home. We are pleased that you have been satisfied with your mother's care. She was a much-loved member of the Tunbridge Wells Care Centre family and will be greatly missed, not just by staff but by all the friends she made here.
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Current Review Score: 9.8 (9.810)

Overview of Review Score

The Review Score of 9.8 (9.810) out of 10 for Tunbridge Wells Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.810 for Tunbridge Wells Care Centre is calculated as follows: ( (261 Excellents x 5) + (39 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 310 Ratings = 4.81
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Tunbridge Wells Care Centre is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 09 Feb 2026

General Nursing and Dementia Care, Residential, End of Life, Respite.

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Awards / Recognitions (2)

Meet the Team (1)

Donna

Donna Barks

Job Title: Registered Manager Joined: 2020

Donna was raised in Tunbridge Wells and raised her own family here. She is a Registered General Nurse with many years of experience in providing nursing care to those with advanced dementia and working in an acute surgical hospital ward. She says, "I feel that we are one big, close-knit team and, with the residents and their relatives, we’re also a huge extended family.”

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