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Tunbridge Wells Care Centre

142 Upper Grosvenor Road, Tunbridge Wells, Kent TN1 2ED
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Kind - everyone, all staff top to 'bottom'. Caring, respectful, nothing is too much bother.Jane S(Daughter of Resident/Service User)
Tunbridge Wells Care Centre, Tunbridge Wells
At all times the staff and management go above and beyond just caring.David C(Husband of Resident/Service User)
Tunbridge Wells Care Centre, Tunbridge Wells
Food is varied with good options available. Also happy to prepare foods not on the menu that dayValerie-Ann W(Wife of Resident/Service User)
Tunbridge Wells Care Centre, Tunbridge Wells

Tunbridge Wells Care Centre is located in a pleasant residential area of Royal Tunbridge Wells. It offers person-centred nursing, dementia and palliative care, plus all the facilities required to provide maximum comfort for residents.

First impressions are important and when residents enter the chandelier-lit reception area with its airy double-height atrium, they get a strong sense of the quality of the accommodation and lifestyle they will enjoy here. And a...  

Care Provided by Tunbridge Wells Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,900 - £1,900From £1,900
Residential Dementia Care£1,900 - £1,900From £1,900
Nursing Care£1,900 - £1,900From £1,900
Nursing Dementia Care£1,900 - £1,900From £1,900

Fees are dependent on the level of care required. Please contact the home directly for more information.

Contact Tunbridge Wells Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Donna Barks (Manager)

Local Authority / Social Services

Admission Information

  • Ages 43+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (66)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Visiting

  • Visits for new admissions must be arranged by calling the care home at this time.

Parking

  • On-site parking.

Tunbridge Wells Care Centre Reviews (98)

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9.8

Tunbridge Wells Care Centre has a Review Score of 9.8 (9.781) out of 10, based on 26 reviews in the last 2 years. Over all time Tunbridge Wells Care Centre has 98 reviews.

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Showing 98 reviews matching selected criteria
Review from Ali J (Daughter of Resident) published on 29 January 2025 Submitted via Website
Overall Experience

My mum stayed here after a stay in hospital and was so well looked after, she gained all the weight she lost in hospital very quickly. The care staff are all patient and kind and all the residents are content. She enjoyed the activities, games, and food and we are very grateful.

Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre

Thank you for this review, the staff at Tunbridge Wells Care Centre really do care, they go above and beyond daily with each resident to ensure all their needs are met. The chef makes delicious meals and the cakes always look delicious.

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Review from Susan B (Wife of Resident) published on 29 January 2025 Submitted via Website
Overall Experience
My husband was admitted into Tunbridge Wells Care Centre just before Christmas after time spent in hospital. I cannot fault anything about the home.
The rooms are just the right size. Staff excellent in all areas.
He seems happy with the food.

Also, it's very local to me which makes a huge difference.

Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre

Thank you for such a lovely review, we are lucky with room sizes and each room has its own wet room. The chef makes everything from scratch, so it's real homely food.

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Review from Charlotte S (Daughter of Resident) published on 29 January 2025 Submitted via Website
Overall Experience
My Mum is very happy and well looked after. She loves all the staff and the activities. Her family is happy that she is being care for by such kind and empathetic staff.

We have no concerns.

Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre

Thank you for a lovely review, the staff pride themselves on creating a family feel to the home and the activities team enjoys creating fun and enjoyable activities to suit all residents.

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Review from Jenny B (Daughter of Resident) published on 30 September 2024 Submitted via Website
Overall Experience

Tunbridge Wells Care Centre is like home-from-home. Mum was cared for beautifully by lovely carers. Nursing staff were on the ball/kept you informed. Doctors visited regularly. An online portal allowed updates on a daily basis. Mum's room/en-suite was cleaned daily and we never found it dirty. The food was good with lots of choice. Residents were encouraged to eat or were helped. Residents can wander around the floor where they reside with no restriction, but they are secure. Daily activities were varied. Mum would be up dancing/enjoying the games, the live singers and coffee mornings held in reception. She enjoyed the beautiful garden and the ducks walking around. We sadly lost our mum in July, but we know she was well looked after and so were we as a family. This care home should have a CQC rating of excellent. We spent most of every day/all day with our mum, as there is no restriction on visiting. We would highly recommend this home.

Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre

Thank you for a lovely review, your mum became our family along with you, your brother and your dad. We all had her best interests at heart. The great team at Tunbridge Wells Care Centre pride themselves on the family feel of the home and I'm glad you experienced it too.

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Review from Vera C (Sister of Resident) published on 19 September 2024 Submitted via Website
Overall Experience

My brother has been in the Care Centre for several years now, and I cannot praise the care he receives too highly. All the staff, whatever their status, are warm, friendly, truly caring and draw out the best in him, talking to him about his pet subjects. Their communication with me is also extremely good. He always looks clean and tidy, and he is extremely happy there, loving the food, activities and his surroundings. The building is light and beautifully designed, and the garden is a delight, where he spends many happy hours. Above all, the Centre is spotlessly clean and smells fresh, unlike other care homes which I visited in the past, in respect of my mother and aunt, and more recently, when looking for a home for my brother. I feel very grateful that the Centre was recommended to me, and I now recommend it to others whenever the opportunity arises.

Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre

Thank you for taking the time to write us a lovely review; your brother has many friends in the home, residents and staff, he loves to spend time in the garden, and in the evening he walks around to check all the outside gates are locked, informing the staff that he has completed the checks. I know he loves the ducks and spends many happy hours watching them in the garden.

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Review from Andrew K (Son of Resident) published on 19 September 2024 Submitted via Website
Overall Experience
My dad has been in the home since 3rd August; he has received excellent care, and the staff are all very helpful, friendly and professional.
The home is kept very clean, and his washing is undertaken on a daily basis.

Dad is showered daily and always looks presentable when we visit.

Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre

Thank you for a lovely review, the team here work extremely hard to maintain the high standards and cleanliness throughout the home. The care staff enjoy their roles and this shows in the care they provide for each and every resident.

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Review from Darrell L (Son of Resident) published on 22 July 2024 Submitted via Website
Overall Experience

My mum is in very good hands in this care home. The carers are very polite, charming and very professional. They have lots of stimulating activities, someone comes in once a month and plays live music (all the old classics) and you'd be surprised how many get singing along. A wonderful site to see. It was my mum's birthday in June and we as a family had a 'quiet room' to have a small celebration, unbeknown to us the kitchen had cooked Mum a beautiful birthday cake and some of the carers bought it in singing 'Happy Birthday'! That meant a lot to Mum and to us. All of their care is logged and you can access it through a portal. As a family, we are all extremely happy with the care Mum/wife is receiving and wouldn't want Mum to be cared for anywhere else.

Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre

Thank you for such a lovely review, we all love a Birthday here, any chance to sing and eat cake. I am glad you are finding the communication portal useful, as it's documented in 'real' time you are able to see what your loved one is doing at any time during the day or night.

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Review from S N (Niece of Resident) published on 10 July 2024 Submitted via Postal Card
Overall Experience

I visited my uncle on the 25th of June. Excellent reception, so helpful. The home was immaculate, his room was cool and airy on such a hot day. The staff were courteous and could not do enough. Wonderful domestic staff, have time for the guests and residents. The food was beautifully presented and the soup was great. Thank you.

Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre

Thank you for such a wonderful review, all the departments at Tunbridge Wells Care Centre work together to make a home. I will share your compliments with the team.

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Review from Ida A (Sister of Resident) published on 8 May 2024 Submitted via Website
Overall Experience

Always friendly and helpful staff. Room and bed always clean, sister well cared for and we know in very safe hands. Sadly I always find underwear in her drawers that doesn’t belong to her, I expect this can sometimes be difficult.

Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre

Thank you for this review, our housekeeping team works hard to keep the home clean and tidy. I'm sorry you have found incorrect clothes in the room, we try and ensure all clothing is labelled and have a machine in the home to do this, if you have any clothes that require labelling, we can do this for you.

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Review from Angela G (Daughter of Resident) published on 7 May 2024 Submitted via Website
Overall Experience

My mother has had excellent care, the staff are always there and are very helpful, they show compassion, and there is always an activity for her to participate in. They always let me know how she is and she has regular health checks.

Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre

Thank you for this lovely review, we are lucky with our activity team, there is always something going on for residents to join in with, and now we have the ducks keeping everyone entertained.

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Review from Tina M (Sister-in-law of Resident) published on 7 May 2024 Submitted via Website
Overall Experience
As a family, we remain so grateful to all the staff working at Tunbridge Wells Care Centre.
Our relative continues to receive outstanding care from the staff, at all levels. We know that our relative is safe and happy and that his needs are being extremely well managed.
The home is always spotlessly clean and fresh and the staff are always warm and welcoming.
Our relative is happy and enjoys living at Tunbridge Wells Care Centre. He has come more and more out of his shell, which is a joy for us to witness.
We would have no hesitation in recommending Tunbridge Wells Care Centre, who are also fortunate to have an excellent GP attending to the residents.

Thank you to all the staff, for your kindness and compassion.

Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre

It has been a joy to watch how your loved one has relaxed and settled into Tunbridge Wells Care Centre, our housekeeping team work very hard to keep the home in such great condition.

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Review from Susan W (Daughter of Resident) published on 7 May 2024 Submitted via Website
Overall Experience

I am very happy with the care staff, nursing staff and the activities ladies. They are always very caring and happy and nothing is too much trouble. They always have time to listen. I am always kept informed about anything to do with my mum's well-being. The activities ladies are wonderful. They encourage Mum to get involved even though sometimes she doesn't want to! Keep up your wonderful work.

Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre

Thank you for a lovely review, I will hand this over to the wonderful team here at Tunbridge Wells Care Centre. The activities team are always coming up with new ideas to get everyone involved, today we've had poetry and quizzes. We are looking at having a summer BBQ for residents and family members so keep your eye out for the dates on our notice boards.

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Review from Marian D (Daughter of Resident) published on 19 January 2024 Submitted via Postal Card
Overall Experience

This was a wonderful safe haven for my mother who was disabled and suffered dementia through Covid, she was normally a very independent woman who took herself out daily until Covid struck then she really struggled and it was dangerous living alone. She loved the centre, especially the company from staff and patients. I just wish she had longer there, unfortunately, she has passed away but I can only say a big thank you for giving her pleasure in her final months.

Reply from Debbie Inkersole, Operations Manager at Tunbridge Wells Care Centre

Dear Marian, thank you very much for your review. She is very much missed by staff and other residents. We would like to offer you and your family our sincere condolences and our very best wishes for the future.

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Review from J C (Daughter of Resident) published on 13 December 2023 Submitted via Website
Overall Experience
Tunbridge Wells Care Centre is excellent.
The staff are so caring, helpful and patient.
Nothing is too much trouble. The bedrooms and lounge areas are very comfortable and everywhere is spotless.

I appreciate very much that my father is being so well looked after.

Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre

Thank you for such a lovely review, our housekeeping team work very hard to ensure the home is always clean and tidy.

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Review from Suzanne R (Daughter of Resident) published on 13 December 2023 Submitted via Website
Overall Experience

All the staff are friendly, caring and supportive. Mum has been at the care home for 2 years now. She settled in very well and is treated with respect and dignity. The activities and being surrounded by company have helped her wellbeing. A good variety of meals on the menu, especially the puddings!

Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre
Thank you for a lovely review, our activities team work hard to organise meaningful activities for every resident.

The catering team enjoy providing a wide a varied menu, which gets adapted monthly following feedback from the residents.

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Review from Valerie M (Daughter of Resident) published on 12 December 2023 Submitted via Website
Overall Experience

I’m very impressed with the home. Very welcoming, the staff are all happy and friendly and I am happy to say Mum was well looked after and I was kept in touch by phone about any problem Mum had. Thanks for caring.

Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre

Thank you for a lovely review. Our team pride themselves in the person-centred care that they provide, ensuring families are kept up to date with any changes.

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Review from Lisa D (Daughter of Resident) published on 31 August 2023 Submitted via Website
Overall Experience

Very happy with the staff, food and cleanliness of the home. If there had been any issues with Mum I have always been contacted straight away. I feel that Mum is safe and happy with her surroundings and that is very important to me and my sister.

Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre

Thank you for this review; we have just recruited a new chef, so it's good to hear that the food is good. The staff here at Tunbridge Wells Care Centre are very caring, and that shows as the residents feel safe and happy to be here.

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Review from R A (Wife of Resident) published on 17 August 2023 Submitted via Website
Overall Experience

My husband has been in the home for just over 4 years. He loved the activities and was a lively participant until October last year when his health took a turn for the worst. Since then he has been cared for with such attention and compassion. I have no hesitation in recommending Tunbridge Wells Care Centre.

Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre

Thanks you for a lovely review, I know the staff have become very fond of you over the years too. As you have experienced, we have very dedicated and caring staff at Tunbridge Wells Care Centre, who continue to provide person-centred care to each and every resident.

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Review from Jennifer K (Wife of Resident) published on 2 March 2023 Submitted via Website
Overall Experience
My husband has been there nearly a year and a half and is very happy and well looked after.

My husband has dementia, but they still manage to get him to join in a few activities and eat in the dining hall. Also very good at getting him mobile.

Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre

Our staff on the Grosvenor Unit know our residents very well and they care for them in a very person-centred way, they know how to ensure all residents get involved in the activities even if it's just for a while.

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Review from Lawrence S (Brother-in-law of Resident) published on 2 March 2023 Submitted via Website
Overall Experience

I have been visiting my sister-in-law for the past six/seven years and in all that time I have never had cause to complain about the treatment my relation has received or any ill-treatment along the way. When I call on her - normally once a week - I always find her clean, comfortable and at ease with her surroundings. The staff on her floor change from time to time, however, kindness and patient understanding never fail to be of the highest order. It is necessary with her problems to be monitored round the clock, night and day - in all honesty, I can think of no other place where she would get any more personal attention. Well done.

Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre

Thank you for this lovely review, the staff here at Tunbridge Wells Care Centre really do care about each and every resident and work in a person-centred way, to ensure everyone feels well cared for and comfortable. We try to keep the staff the same on each unit, this isn't always possible due to absence, holiday and skill mix.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 August 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 31 July 2026

General Nursing and Dementia Care, Residential, End of Life, Respite.

News (2) & Events (0)

News
  • 20 Nov 2024

    Rynagh Cornish, Tunbridge Wells Care Centre’s administration assistant, has won a prestigious award at the Great British Care Awards, while her colleague, nurse Alex Flori, received a highly commended. The...

  • 20 Nov 2024

    Rynagh Cornish, Tunbridge Wells Care Centre’s administration assistant, has won a prestigious award at the Great British Care Awards, while her colleague, nurse Alex Flori, received a highly commended. The...

Upcoming Events

There are no upcoming events for Tunbridge Wells Care Centre.

Awards / Recognitions (2)

Accreditations

There are no accreditations posted yet for Tunbridge Wells Care Centre.

Meet the Team (1)

Donna Barks
Donna BarksJob Title:Registered ManagerJoined: 2020

Donna was raised in Tunbridge Wells and raised her own family here. She is a Registered General Nurse with many years of experience in providing nursing care to those with advanced dementia and working in an acute surgical hospital ward. She says, "I feel that we are one big, close-knit team and, with the residents and their relatives, we’re also a huge extended family.”

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