Tunbridge Wells Care Centre

142 Upper Grosvenor Road, Tunbridge Wells TN1 2ED
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9.8 85 Reviews
  • Tunbridge Wells Care Centre, Tunbridge Wells
Tunbridge Wells Care Centre is located in a pleasant residential area of Royal Tunbridge Wells. It offers person-centred nursing, dementia and palliative care, plus all the facilities required to provide maximum comfort for residents.

First impressions are important and when residents enter the chandelier-lit reception area with its airy double-height atrium, they get a strong sense of the quality of the accommodation and lifestyle they will enjoy here. And a warm welcome from the receptionist is typical of the homely environment residents and their families can expect when they join the 'family'.

It is the culture of kindness, respect and consideration that sets Tunbridge Wells Care Centre apart, and staff aim to make residents feel completely comfortable and at home, whatever level of care is needed.

The home offers accommodation for 70 residents in bright, spacious and well-furnished rooms with ensuite facilities spread over three floors. There is lift access throughout, and all areas, including the garden, are wheelchair accessible.

Nursing and care staff are on hand 24/7 on each floor, and they are supported by the domestic team via daily cleaning, laundry and housekeeping services, as well as the administration, facilities, activities and catering teams.

The spacious lounges on each floor are comfortably furnished and equipped with TVs, games and books. These communal areas provide relaxed and intimate spaces where residents can socialise with guests or other residents, and bigger areas where activities take place. The dedicated hair salon provides on-site hairdressing services and is popular with residents.

The large, landscaped garden is a pleasant and comfortable space for activities, socialising or watching the home’s resident ducks at play on a pleasant day!

On fine days, it's the perfect place for a cup of tea and some freshly baked pastries.
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Care Provided by Tunbridge Wells Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1900 – £1900
  • Self-Funded Residential Dementia Care: £1900 – £1900
  • Self-Funded Nursing Care: £1900 – £1900
  • Self-Funded Nursing Dementia Care: £1900 – £1900
  • RESPITE Self-Funded Residential Care: from £1950
  • RESPITE Self-Funded Residential Dementia Care: from £1950
  • RESPITE Self-Funded Nursing Care: from £1950
  • RESPITE Self-Funded Nursing Dementia Care: from £1950

Fees are dependent on the level of care required. Please contact the home directly for more information.

These prices are only a guideline, please contact Tunbridge Wells Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Donna Barks (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 43+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (66)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Visits for new admissions must be arranged by calling the care home at this time.

Parking

  • On-site parking.

Tunbridge Wells Care Centre Reviews (85)

9.8

Tunbridge Wells Care Centre has a Review Score of 9.8 (9.808) out of 10, based on 23 reviews in the last 2 years.
Over all time Tunbridge Wells Care Centre has 85 reviews.

Overall Experience
  • 74
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Date Published
  • 85
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Reviewer Connection to Tunbridge Wells Care Centre
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Total of 85, showing 21-40
Review from Suzanne R (Daughter of Resident) published on 13 December 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
All the staff are friendly, caring and supportive. Mum has been at the care home for 2 years now. She settled in very well and is treated with respect and dignity. The activities and being surrounded by company have helped her wellbeing. A good variety of meals on the menu, especially the puddings!
Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre

Thank you for a lovely review, our activities team work hard to organise meaningful activities for every resident.
The catering team enjoy providing a wide a varied menu, which gets adapted monthly following feedback from the residents.

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Review from J C (Daughter of Resident) published on 13 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Tunbridge Wells Care Centre is excellent.
The staff are so caring, helpful and patient.
Nothing is too much trouble. The bedrooms and lounge areas are very comfortable and everywhere is spotless.
I appreciate very much that my father is being so well looked after.
Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre

Thank you for such a lovely review, our housekeeping team work very hard to ensure the home is always clean and tidy.

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Review from Valerie M (Daughter of Resident) published on 12 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’m very impressed with the home. Very welcoming, the staff are all happy and friendly and I am happy to say Mum was well looked after and I was kept in touch by phone about any problem Mum had. Thanks for caring.
Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre

Thank you for a lovely review. Our team pride themselves in the person-centred care that they provide, ensuring families are kept up to date with any changes.

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Review from Lisa D (Daughter of Resident) published on 31 August 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very happy with the staff, food and cleanliness of the home. If there had been any issues with Mum I have always been contacted straight away. I feel that Mum is safe and happy with her surroundings and that is very important to me and my sister.
Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre

Thank you for this review; we have just recruited a new chef, so it's good to hear that the food is good. The staff here at Tunbridge Wells Care Centre are very caring, and that shows as the residents feel safe and happy to be here.

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Review from R A (Wife of Resident) published on 17 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been in the home for just over 4 years. He loved the activities and was a lively participant until October last year when his health took a turn for the worst. Since then he has been cared for with such attention and compassion. I have no hesitation in recommending Tunbridge Wells Care
Centre.
Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre

Thanks you for a lovely review, I know the staff have become very fond of you over the years too. As you have experienced, we have very dedicated and caring staff at Tunbridge Wells Care Centre, who continue to provide person-centred care to each and every resident.

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Review from Jennifer K (Wife of Resident) published on 2 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been there nearly a year and a half and is very happy and well looked after.
My husband has dementia, but they still manage to get him to join in a few activities and eat in the dining hall. Also very good at getting him mobile.
Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre

Our staff on the Grosvenor Unit know our residents very well and they care for them in a very person-centred way, they know how to ensure all residents get involved in the activities even if it's just for a while.

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Review from Lawrence S (Brother-in-law of Resident) published on 2 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been visiting my sister-in-law for the past six/seven years and in all that time I have never had cause to complain about the treatment my relation has received or any ill-treatment along the way. When I call on her - normally once a week - I always find her clean, comfortable and at ease with
her surroundings. The staff on her floor change from time to time, however, kindness and patient understanding never fail to be of the highest order. It is necessary with her problems to be monitored round the clock, night and day - in all honesty, I can think of no other place where she would get any more personal attention. Well done.
Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre

Thank you for this lovely review, the staff here at Tunbridge Wells Care Centre really do care about each and every resident and work in a person-centred way, to ensure everyone feels well cared for and comfortable. We try to keep the staff the same on each unit, this isn't always possible due to absence, holiday and skill mix.

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Review from Lisa R (Daughter of Resident) published on 22 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in the care home with vascular dementia for four years and my father has recently joined her with Lewy body dementia. They have both received excellent care. The nursing staff are knowledgeable of their illnesses and provide care tailored to their needs. They keep us up to date with
changes to their condition and care needs and are often able to guide us as to how we can best support our loved ones.
The care staff are great with some long standing members of staff, providing continuity for my parents.
Tunbridge Wells Care Centre have a lovely activities team and the staff get as many involved as possible.
I am a regular visitor and in the last four years there have been no areas of concern to my parents or other residence I have witnessed. They listen to family members and implement changes.
Many other homes would not take my mum four years ago as she had sundown syndrome too and was mobile and agitated. I am so glad they welcomed my mother as I’m sure this is the best place for her. Thanks.
Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre

Thank you for this review, Lisa, as you have mentioned the staff at Tunbridge Wells Care Centre really do care, they are very person-centred and treat all residents as individuals.

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Review from Glenda C (Daughter of Resident) published on 21 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been a resident for the last five months, his care has always been wonderful and the staff are amazing. Everything about his care, the support, dignity and kindness is everything and more a family member could want.
The staff are very approachable and will always find time to communicate
if need be.
The place is always spotlessly clean, no smells and the food is of an excellent standard.
There is always a lot of interaction between staff and residents too.
Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre

Thank you for this lovely review, Glenda, as you rightly note our wonderful staff here do a fantastic job of caring for everyone, I will pass on your praise at our next team meeting.

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Review from Tracey H (Daughter of Resident) published on 20 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are really pleased with the care given to my mum, she is treated well and with dignity. Medication is reviewed and we are informed of changes, all needs are considered and options given if and when extra care or assistance is required. The whole team are friendly and caring.
Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre

Thanks for this review, Tracey, it's nice to have our staff acknowledged for the great care they give to all residents.
I know they care for your mum deeply and have worked with you to ensure they care for your mum in a way you know she would choose.

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Review from Jean M (Daughter of Resident) published on 17 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
There is always a wonderful peaceful air of calm in the home. My father has dementia, and he is always treated with respect, dignity and above all kindness. All the staff are gentle, caring and considerate of all his needs. There are always lovely activities on offer, and although my father is unable
to take full advantage due to his lack of cognitive ability, they always try to include him if they feel it will benefit him. The food is varied and excellent. The rooms are spacious, light and very well furnished. I have nothing but praise for all the staff who are friendly, cheerful, thoughtful and considerate. We had moved my mother and father in to live with us, and sadly, my father's needs are more than we could manage at home, and Tunbridge Wells Care Centre is genuinely the best alternative. I cannot thank the staff enough for all they do.
Reply from Debbie Inkersole, Operations Manager at Tunbridge Wells Care Centre

Dear Jean, many thanks for your kind review. We are so pleased that you feel our home is warm, friendly and welcoming, as well as clean and tidy. Staff work hard to provide a comfortable home-from-home for your loved one and our other residents, giving them all the care and attention that they so deserve!

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Review from Elaine P (Daughter of Resident) published on 1 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I don't think the words have been invented yet to say just how wonderful the staff are. My mum came with very complex issues, but they were simply amazing with her, kind, patient, loving and so caring. Once she settled, she was the most contented; she had been for many months and always well dressed,
clean and smelt lovely. I will never forget the day I went to visit, and she had been to the hairdresser, the first time for well over a year (thanks to Covid) she looked so beautiful; it bought tears to my eyes. Someone had taken the trouble to organise this, and it meant everything to me, and I will always remember her this way.
Mum passed away in May, but she and I were treated with respect and dignity right up until the end.
Reply from Debbie Inkersole, Operations Manager at Tunbridge Wells Care Centre

Dear Elaine, many thanks for your kind words, which are most appreciated by all of us here at the home. We are pleased that you have been satisfied with your mother's care. She was a much-loved member of the Tunbridge Wells Care Centre family and will be greatly missed, not just by staff but by all the friends she made here.

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Review from Louise E (Daughter of Resident) published on 29 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not have wished for a better place for my mother to spend her final months. There is no doubt in my mind that her care was second to none. She was treated with dignity and encouraged to participate in the myriad of activities on offer. The rooms are spacious with ensuite facilities, ensuring
privacy. This is a very well managed home, which became my mother's home.
Reply from Debbie Inkersole, Operations Manager at Tunbridge Wells Care Centre

Dear Louise, thank you so much for your heartfelt feedback and comments, which mean such a lot to the team. We are very grateful that you chose our home for your relative’s care. She was such a lovely person, and it was our pleasure to welcome her to our family and look after her. As you can imagine, we miss her very much. Please accept, once again, our condolences on your loss.

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Review from G M (Daughter of Resident) published on 8 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They are just wonderful.
Reply from Theresa Steed, Registered Manager at Tunbridge Wells Care Centre

Dear Gizele, many thanks for your kind review. We are so pleased that you feel our home is warm, friendly and welcoming, as well as clean and tidy. Staff work hard to provide a comfortable home-from-home for your loved one (and our other residents), giving them all the care and attention that they so deserve.

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Review from Rosalyn L (Sister of Resident) published on 23 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff I have spoken to have been very kind and are ready to listen. It has been difficult at the moment, with covid but people have been allowed in, so I am grateful. I really am pleased with the way they have looked after my sister. It is all so difficult.
Reply from Theresa Steed, Registered Manager at Tunbridge Wells Care Centre

Dear Rosalyn, thank you for your kind feedback and for working with our team to ensure that your loved one receives the best possible care and support. We’re so happy to have you both as part of our Tunbridge Wells Care Centre family. I will pass on your comments to the team, who will be very happy to receive them.

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Review from Karen C (Daughter of Resident) published on 9 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came to stay at the care centre for the end of her life. The staff have been very supportive and helpful. Unfortunately, because of Covid isolation, this has meant that a lot of the staff are agency carers, but again they are helpful. The staff are always obliging if I want my mother hoisted
into a chair so that she can get 10 minutes of fresh air.
Reply from Theresa Steed, Registered Manager at Tunbridge Wells Care Centre

Dear Karen many thanks for your kind review. We are so pleased that you feel our home is warm, friendly and welcoming, as well as clean and tidy. Staff work hard to provide a comfortable home-from-home for your loved one, giving them all the care and attention that they so deserve.

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Review from M C (Son of Resident) published on 8 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are friendly, polite and have offered great care to my mum. Any query or anything urgent has been dealt with effectively and with the utmost care. They keep in touch if anything is happening with your relative, straight away. All in all a very good place for any resident.
Reply from Theresa Steed, Registered Manager at Tunbridge Wells Care Centre

Thank you for your kind feedback and for working with our team to ensure that your loved one receives the best possible care and support. We’re so happy to have you both as part of our Tunbridge Wells Care Centre family. I will pass on your comments to the team, who will be very happy to receive them.

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Review from Philip S (Sister-in-law of Resident) published on 8 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the management and nursing staff of this care home. As well as my sister-in-law, the staff also looked after my brother for the last 6 months of his life. He told me that they were the happiest six months since his wife was admitted to hospital (and then this care home)
which was 5 years ago. The staff have always been, friendly, kind and understanding - I can't thank them enough.
Reply from Theresa Steed, Registered Manager at Tunbridge Wells Care Centre

Dear Philip, thank you for taking the time to write such a lovely review of our home. We have an amazing team that work hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your relative is such a pleasure to look after and is very much loved here at Tunbridge Wells Care Centre. We look forward to seeing you and your family again when you next visit.

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Review from Steve H (Son of Resident) published on 29 December 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
My dear mother was a resident in the care home and often complained about the food being cold. It wasn’t until I stayed with her that I realised the carers fed the staff in the dining area first, then residents in the room and last the residents who could feed themselves. The care staff failed to see
my mother was suffering from seizures and delirium after a fall in the care home, sustaining a nasty head injury. Most staff were kind but there were a few who were very nasty to my mother. The GP at the home gave my mother two weeks to live in August 21, they would only let us stay overnight for one night only. This care home refused entry during most of 2020/2021 and went over and above the guidance set out by public health England. There was no consideration given to the mental health and well-being of the residents at all during Covid, yet they relied heavily on agency staff working in numerous care homes who could come and go as they pleased but family could not!
Reply from Theresa Steed, Registered Manager at Tunbridge Wells Care Centre

Hi Steve, we are disappointed to hear that you are unhappy with elements of your mother’s care. As a determinedly independent lady, she preferred not to seek assistance. Immediately after her fall she went to hospital and had several scans plus independent GP care for this and her seizures. We did everything possible to ensure her safety and wellbeing. Her food was always checked with a temperature probe. Whilst the pandemic made things difficult, great consideration was given to our residents’ mental health and morale via a wide range of activities and, more importantly helping them maintain regular communications with their loved ones. Whilst agency staff were used, we were limited to those who worked solely for TWCC. We worked hard throughout to facilitate family visits as soon as we were allowed to do so safely by the government. The exception to visiting restrictions are that families of residents who are at end of life can visit and stay whenever they wish, as many have done.

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Review from C N (Daughter of Resident) published on 10 November 2021 Submitted via Website • Report
Overall Experience 3.0 out of 5
Generally care is good although sometimes there is a lack of carers around if you need to speak to someone as they are dealing with other residents. There are consistently mistakes in the care notes which make these a waste of time as, if someone actually reviewed these they would realise there are
numerous errors, or the sentences do not make sense or contradict the previous sentence. Have raised this issue many times but there has been no overall improvement since the electronic notes were introduced. Some days it is obvious that the notes on my relative's record do not relate to him. Also sometimes when you speak to the carers what they actually say contradicts what the notes state. Very frustrating as these should be a true record of what is happening, but are far from this. The activities team is great and they provide varied schedules to keep the residents entertained.
Reply from Theresa Steed, Home Manager at Tunbridge Wells Care Centre

Carol, many thanks for taking the time to leave this review and raise these issues, especially around the quality and accuracy of the electronic care notes. We apologise for any inconvenience caused by these errors and will look urgently at what can be done to improve this process. However, we are pleased that you feel that the care is good overall and that our wellbeing activities are varied and entertaining. We are also happy to meet with you to discuss in more detail.

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Current Review Score: 9.8 (9.808)

Overview of Review Score

The Review Score of 9.8 (9.808) out of 10 for Tunbridge Wells Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.808 for Tunbridge Wells Care Centre is calculated as follows: ( (218 Excellents x 5) + (36 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 261 Ratings = 4.808
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Tunbridge Wells Care Centre is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 15 Sep 2025

General Nursing and Dementia Care, Residential, End of Life, Respite.

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Awards / Recognitions (2)

Meet the Team (1)

Donna

Donna Barks

Job Title: Registered Manager Joined: 2020

Donna was raised in Tunbridge Wells and raised her own family here. She is a Registered General Nurse with many years of experience in providing nursing care to those with advanced dementia and working in an acute surgical hospital ward. She says, "I feel that we are one big, close-knit team and, with the residents and their relatives, we’re also a huge extended family.”

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