Tunbridge Wells Care Centre

142 Upper Grosvenor Road, Tunbridge Wells TN1 2ED
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9.8 93 Reviews
  • Tunbridge Wells Care Centre, Tunbridge Wells
Tunbridge Wells Care Centre is located in a pleasant residential area of Royal Tunbridge Wells. It offers person-centred nursing, dementia and palliative care, plus all the facilities required to provide maximum comfort for residents.

First impressions are important and when residents enter the chandelier-lit reception area with its airy double-height atrium, they get a strong sense of the quality of the accommodation and lifestyle they will enjoy here. And a warm welcome from the receptionist is typical of the homely environment residents and their families can expect when they join the 'family'.

It is the culture of kindness, respect and consideration that sets Tunbridge Wells Care Centre apart, and staff aim to make residents feel completely comfortable and at home, whatever level of care is needed.

The home offers accommodation for 70 residents in bright, spacious and well-furnished rooms with ensuite facilities spread over three floors. There is lift access throughout, and all areas, including the garden, are wheelchair accessible.

Nursing and care staff are on hand 24/7 on each floor, and they are supported by the domestic team via daily cleaning, laundry and housekeeping services, as well as the administration, facilities, activities and catering teams.

The spacious lounges on each floor are comfortably furnished and equipped with TVs, games and books. These communal areas provide relaxed and intimate spaces where residents can socialise with guests or other residents, and bigger areas where activities take place. The dedicated hair salon provides on-site hairdressing services and is popular with residents.

The large, landscaped garden is a pleasant and comfortable space for activities, socialising or watching the home’s resident ducks at play on a pleasant day!

On fine days, it's the perfect place for a cup of tea and some freshly baked pastries.
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Care Provided by Tunbridge Wells Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1900 – £1900
  • Self-Funded Residential Dementia Care: £1900 – £1900
  • Self-Funded Nursing Care: £1900 – £1900
  • Self-Funded Nursing Dementia Care: £1900 – £1900
  • RESPITE Self-Funded Residential Care: from £1900
  • RESPITE Self-Funded Residential Dementia Care: from £1900
  • RESPITE Self-Funded Nursing Care: from £1900
  • RESPITE Self-Funded Nursing Dementia Care: from £1900

Settle in and make yourself at home this Winter. Enjoy 3 weeks for the price of 2, saving from £1900. Valid for admissions between 15th December to 15th March 2026. T&Cs apply.


Fees are dependent on the level of care required. Please contact the home directly for more information.

These prices are only a guideline, please contact Tunbridge Wells Care Centre to find out the exact price for your requirements.

Contact Tunbridge Wells Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Tunbridge Wells Care Centre to confirm what's included and get a personalised quote:

Good to Know

Person in Charge

  • Donna Barks (Manager)

Local Authority / Social Services

Admission Information

  • Ages 43+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (66)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Visits for new admissions must be arranged by calling the care home at this time.

Parking

  • On-site parking.

Tunbridge Wells Care Centre Reviews (93)

9.8

Tunbridge Wells Care Centre has a Review Score of 9.8 (9.810) out of 10, based on 27 reviews in the last 2 years.
Over all time Tunbridge Wells Care Centre has 93 reviews.

Overall Experience
  • 79
  • 12
  • 1
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Date Published
  • 93
  • 9
  • 12
  • 27
  • 66
Reviewer Connection to Tunbridge Wells Care Centre
  • 36
  • 15
  • 12
  • 6
  • 5
  • 3
  • 3
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  • 2
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  • 1
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  • 1
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Total of 93, showing 61-80
Review from M C (Husband of Resident) published on 26 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care centre is a shining example of excellence administered by a dedicated manager, assisted by a wonderful staff delivering wonderful care to all the residents and support to their family when needed.
Please convey our gratitude to everyone concerned for the excellent way that the Tunbridge Wells
Care Centre is run by everyone concerned.
This centre is a shining centre which has a wonderful, clean ambience.
This care centre is a credit to Canford Healthcare.
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Review from C H (Friend of Resident) published on 22 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Tunbridge Wells Care Centre are excellent. They are headed up by a fantastic care manager who I cannot praise enough. Her compassion, insights and general running of the care centre are second to none.
The staff always greet you with a smile always happy to talk about the care and being
able to visit whenever one wanted shows true transparency. The care centre feels homely but also like a very nice hotel. The dignity that is shown to the residents at all stages of their lives is wonderful. The care manager is always on hand and accessible to talk things through. I am most impressed.
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Review from G B (Wife of Resident) published on 17 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The minute I stepped into this care home I knew it was perfect for my husband. We were warmly welcomed and my husband was always treated with care and kindness by all the staff. I couldn't have asked for a better place for him to end his life.
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Review from M C (Daughter of Resident) published on 16 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Extremely clean.
Carers were very helpful but Monday night there was never enough carers.
Food nice but veg a bit overcooked.
Rooms and ensuite were very good.
Activities were led very well and greatly enjoyed.
Had a very blessed time.
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Review from Michelle W (Daughter of Resident) published on 11 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has just passed away here and I cannot fault her care over the past 2 1/2 years. She has been looked after with compassion, kindness and indeed love by everyone. The carers work so hard to look after everyone so wonderfully and the nurses are trained to care for our loved ones to the highest
levels. Cleaners, laundry, reception, admin, activities, kitchen staff - everyone is friendly and extremely caring. Management should be very proud of the team here at Tunbridge Wells Care Centre and I will be forever grateful for Mum being cared for so well.
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Review from Philip L (Resident) assisted by family/friend published on 5 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful staff, thank you all for helping me make some wonderful friends, it is sad to say goodbye.
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Review from Harold R (Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Treated with care and attention without fuss - a settled situation.
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Review from Frances L (Daughter of Resident) published on 30 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have found Tunbridge Wells Care Centre to be responsive, caring, efficient in the care of my mother who has late stage dementia. Always clean and well dressed. Staff always attentive, caring and informative. We would not hesitate to recommend.
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Review from Jane S (Daughter of Resident) published on 28 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kind - everyone, all staff top to 'bottom'.


Caring, respectful, nothing is too much bother.


Feels like a community.


Clean (as in facility).


Familiar faces.


It looks like you look after your staff well - I think this is very important.

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Review from Valerie-Ann W (Wife of Resident) published on 24 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management, nursing staff and carers very attentive to our needs. Great empathy and understanding and our wishes carried out.
Activity staff do a great job as do the cleaning staff.
Food is varied with good options available.
Also happy to prepare foods not on the menu that day.
Some agency staff
need to smile more. More male carers would be good. Reception staff are charming.
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Review from David C (Husband of Resident) published on 19 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit the home on an extremely regular basis. At all times the staff and management go above and beyond just caring. A recent sunny day provided the opportunity for the clientele to have lunch alfresco, everyone joined in. Carers, activities staff and kitchen staff all worked extremely hard and you
could feel the happiness and enjoyment it provided. They have my limitless respect. Well done Tunbridge Wells Care Centre (TWCH).
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Review from L B (Wife of Resident) published on 9 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has only been in the home a week, having been transferred by the hospital. I find the staff friendly and caring both to myself and my husband. Nothing seems to be too much trouble for them, I am confident all the staff I have met have his best interests in mind. The rooms are spacious and
clean. The garden is a lovely haven to relax and enjoy the fresh air.
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Review from Joseph A (Resident) published on 19 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very caring staff. Good food. Comfortable accommodation.
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Review from Margaret E (Respite Resident) published on 10 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my third time as a resident in this nursing/care home and I have nothing but praise for all aspects of my care etc. Marvellous.
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Review from Sam J (Daughter of Resident) published on 26 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't of wished for a better place for my mum to spend the last of her days.
The staff are so caring supportive and genuine. They understand each patient needs and inform relatives of any issues with compassion and support, every care home should be like this. Wishing all the staff best wishes. Thank
you so much for everything, mum was happy here.
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Review from J D (Wife of Resident) published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the home welcoming and the staff always pleasant.
My husband has been much more relaxed and comfortable in the short time he has been there.
My husband at present is not capable of writing a review.
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Review from C D (Wife of Resident) published on 22 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The experience so far has been really positive and professional. The premises are very pleasing with comfortable rooms.
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Review from Chloe G (Daughter of Resident) published on 17 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We moved my mother to TWCC from another nursing home where she has been treated very badly. From the moment I first walked into TWCC, I knew things would be better. A warm welcome from reception, followed by an excellent and thorough assessment of my mother allayed my fears. All staff, including domestic
staff, have been friendly, compassionate, caring, respectful and shown appropriate humour. My mother has at last been treated with dignity and is enjoying creating and entertaining activities. It is the best decision we made.
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Review from S T (Wife of Resident) published on 17 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is well looked after, treated with respect and very happy here.
All staff - administration, nurses, carers, kitchen, laundry and housekeeping work hard to maintain the level of care.
The activities staff organise a varied range of events and activities throughout the year.
My husband thinks
of the Care Centre as his home.
Family members are always given a warm welcome and kept fully informed of the resident's health and welfare.
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Review from R M (Son of Resident) published on 29 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care for my father who had multiple health issues which required an increasing degree of intervention. Staff displayed a caring attitude, treating him with respect and engaging him in conversation. The home is clean and comfortable with a nice little garden and meals are served in pleasant
surroundings. Staff gave helpful reports on his situation when we called by.
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Current Review Score: 9.8 (9.810)

Overview of Review Score

The Review Score of 9.8 (9.810) out of 10 for Tunbridge Wells Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.810 for Tunbridge Wells Care Centre is calculated as follows: ( (261 Excellents x 5) + (39 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 310 Ratings = 4.81
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Tunbridge Wells Care Centre is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 09 Feb 2026

General Nursing and Dementia Care, Residential, End of Life, Respite.

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Awards / Recognitions (2)

Meet the Team (1)

Donna

Donna Barks

Job Title: Registered Manager Joined: 2020

Donna was raised in Tunbridge Wells and raised her own family here. She is a Registered General Nurse with many years of experience in providing nursing care to those with advanced dementia and working in an acute surgical hospital ward. She says, "I feel that we are one big, close-knit team and, with the residents and their relatives, we’re also a huge extended family.”

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