
Kind - everyone, all staff top to 'bottom'. Caring, respectful, nothing is too much bother.Jane S(Daughter of Resident/Service User)

At all times the staff and management go above and beyond just caring.David C(Husband of Resident/Service User)

Food is varied with good options available. Also happy to prepare foods not on the menu that dayValerie-Ann W(Wife of Resident/Service User)

Kind - everyone, all staff top to 'bottom'. Caring, respectful, nothing is too much bother.Jane S(Daughter of Resident/Service User)

At all times the staff and management go above and beyond just caring.David C(Husband of Resident/Service User)

Food is varied with good options available. Also happy to prepare foods not on the menu that dayValerie-Ann W(Wife of Resident/Service User)

Tunbridge Wells Care Centre is located in a pleasant residential area of Royal Tunbridge Wells. It offers person-centred nursing, dementia and palliative care, plus all the facilities required to provide maximum comfort for residents.
First impressions are important and when residents enter the chandelier-lit reception area with its airy double-height atrium, they get a strong sense of the quality of the accommodation and lifestyle they will enjoy here. And a...
Care Provided by Tunbridge Wells Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 70 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are dependent on the level of care required. Please contact the home directly for more information.
The price(s) shown are provided by the care home. Contact Tunbridge Wells Care Centre for full pricing details and T&Cs.
Contact Tunbridge Wells Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Person in charge
- Donna Barks (Manager)
Local Authority / Social Services
Admission Information
- Ages 43+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (66)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (66)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- Visits for new admissions must be arranged by calling the care home at this time.
Parking
- On-site parking.
Tunbridge Wells Care Centre Reviews (98)
Tunbridge Wells Care Centre has a Review Score of 9.8 (9.781) out of 10, based on 26 reviews in the last 2 years.
Over all time Tunbridge Wells Care Centre has 98 reviews.
She remained at the care centre for her last 4 months.
In that 4 months, I saw professional, competent, compassionate, respectful nursing care carried out to a very high standard by supportive, dedicated, committed, caring staff, and community support services working in partnership to provide the best possible care, maintaining dignity at all times and continuing to encompassing a friendly, happy, environment.
Although my mum struggled to communicate her needs, I believe the staff did everything they could to make her comfortable and to find ways to communicate with her.
As a relative I found the staff of all grades to be approachable, transparent, informative and reassuring.
Being a nurse myself I find the care and attitude of Tunbridge Wells Care Centre to be nothing short of exemplary.
Daily greetings from everyone, a beautiful garden to sit in, welcoming dining rooms, personal care organised and provided, for example, visits to the Hairdresser in the Home and the Chiropodist enabled my Mum to enjoy her life as much as she was able to. A very sad time for us as a family but we felt very well supported and as a result were able to have a better understanding of the preparations we had to make.
Parking area small but adequate. High-quality bed/bed liner and furniture.
My husband was transferred to the centre following a cycling accident. The services/compassion provided was amazing making the whole experience easier to cope/deal with. As his wife, it was peace of mind for me when leaving after a visit knowing he was safe.
Thereafter have been looked after by the staff and whenever I needed help or things was immediately helped by the staff.
The food was interesting and have been on a boat trip with others here and have had a singing day.
Cannot complain about anything here.
Please convey our gratitude to everyone concerned for the excellent way that the Tunbridge Wells Care Centre is run by everyone concerned.
This centre is a shining centre which has a wonderful, clean ambience.
This care centre is a credit to Canford Healthcare.
The staff always greet you with a smile always happy to talk about the care and being able to visit whenever one wanted shows true transparency. The care centre feels homely but also like a very nice hotel. The dignity that is shown to the residents at all stages of their lives is wonderful. The care manager is always on hand and accessible to talk things through. I am most impressed.
The minute I stepped into this care home I knew it was perfect for my husband. We were warmly welcomed and my husband was always treated with care and kindness by all the staff. I couldn't have asked for a better place for him to end his life.
Carers were very helpful but Monday night there was never enough carers.
Food nice but veg a bit overcooked.
Rooms and ensuite were very good.
Activities were led very well and greatly enjoyed.
Had a very blessed time.
My mum has just passed away here and I cannot fault her care over the past 2 1/2 years. She has been looked after with compassion, kindness and indeed love by everyone. The carers work so hard to look after everyone so wonderfully and the nurses are trained to care for our loved ones to the highest levels. Cleaners, laundry, reception, admin, activities, kitchen staff - everyone is friendly and extremely caring. Management should be very proud of the team here at Tunbridge Wells Care Centre and I will be forever grateful for Mum being cared for so well.
Wonderful staff, thank you all for helping me make some wonderful friends, it is sad to say goodbye.
Treated with care and attention without fuss - a settled situation.
We have found Tunbridge Wells Care Centre to be responsive, caring, efficient in the care of my mother who has late stage dementia. Always clean and well dressed. Staff always attentive, caring and informative. We would not hesitate to recommend.
Kind - everyone, all staff top to 'bottom'.
Caring, respectful, nothing is too much bother.
Feels like a community.
Clean (as in facility).
Familiar faces.
It looks like you look after your staff well - I think this is very important.
Activity staff do a great job as do the cleaning staff.
Food is varied with good options available.
Also happy to prepare foods not on the menu that day.
Some agency staff need to smile more. More male carers would be good. Reception staff are charming.
I visit the home on an extremely regular basis. At all times the staff and management go above and beyond just caring. A recent sunny day provided the opportunity for the clientele to have lunch alfresco, everyone joined in. Carers, activities staff and kitchen staff all worked extremely hard and you could feel the happiness and enjoyment it provided. They have my limitless respect. Well done Tunbridge Wells Care Centre (TWCH).
My husband has only been in the home a week, having been transferred by the hospital. I find the staff friendly and caring both to myself and my husband. Nothing seems to be too much trouble for them, I am confident all the staff I have met have his best interests in mind. The rooms are spacious and clean. The garden is a lovely haven to relax and enjoy the fresh air.
A very caring staff. Good food. Comfortable accommodation.
This is my third time as a resident in this nursing/care home and I have nothing but praise for all aspects of my care etc. Marvellous.
The staff are so caring supportive and genuine. They understand each patient needs and inform relatives of any issues with compassion and support, every care home should be like this. Wishing all the staff best wishes. Thank you so much for everything, mum was happy here.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 August 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
3 Bed Vacancies
Posted: 31 July 2026General Nursing and Dementia Care, Residential, End of Life, Respite.
News (2) & Events (0)
- 20 Nov 2024
Rynagh Cornish, Tunbridge Wells Care Centre’s administration assistant, has won a prestigious award at the Great British Care Awards, while her colleague, nurse Alex Flori, received a highly commended. The...
- 20 Nov 2024
Rynagh Cornish, Tunbridge Wells Care Centre’s administration assistant, has won a prestigious award at the Great British Care Awards, while her colleague, nurse Alex Flori, received a highly commended. The...
There are no upcoming events for Tunbridge Wells Care Centre.
Awards / Recognitions (2)
- 19 Nov 2021Recipient: Tunbridge Wells Care Centre
- 06 Nov 2021Recipient: Tunbridge Wells Care Centre
Accreditations
There are no accreditations posted yet for Tunbridge Wells Care Centre.
Meet the Team (1)

Donna was raised in Tunbridge Wells and raised her own family here. She is a Registered General Nurse with many years of experience in providing nursing care to those with advanced dementia and working in an acute surgical hospital ward. She says, "I feel that we are one big, close-knit team and, with the residents and their relatives, we’re also a huge extended family.”
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