
Kind - everyone, all staff top to 'bottom'. Caring, respectful, nothing is too much bother.Jane S(Daughter of Resident/Service User)

At all times the staff and management go above and beyond just caring.David C(Husband of Resident/Service User)

Food is varied with good options available. Also happy to prepare foods not on the menu that dayValerie-Ann W(Wife of Resident/Service User)

Kind - everyone, all staff top to 'bottom'. Caring, respectful, nothing is too much bother.Jane S(Daughter of Resident/Service User)

At all times the staff and management go above and beyond just caring.David C(Husband of Resident/Service User)

Food is varied with good options available. Also happy to prepare foods not on the menu that dayValerie-Ann W(Wife of Resident/Service User)

Tunbridge Wells Care Centre is located in a pleasant residential area of Royal Tunbridge Wells. It offers person-centred nursing, dementia and palliative care, plus all the facilities required to provide maximum comfort for residents.
First impressions are important and when residents enter the chandelier-lit reception area with its airy double-height atrium, they get a strong sense of the quality of the accommodation and lifestyle they will enjoy here. And a...
Tunbridge Wells Care Centre is located in a pleasant residential area of Royal Tunbridge Wells. It offers person-centred nursing, dementia and palliative care, plus all the facilities required to provide maximum comfort for residents.
First impressions are important and when residents enter the chandelier-lit reception area with its airy double-height atrium, they get a strong sense of the quality of the accommodation and lifestyle they will enjoy here. And a warm welcome from the receptionist is typical of the homely environment residents and their families can expect when they join the 'family'.
It is the culture of kindness, respect and consideration that sets Tunbridge Wells Care Centre apart, and staff aim to make residents feel completely comfortable and at home, whatever level of care is needed.
The home offers accommodation for 70 residents in bright, spacious and well-furnished rooms with ensuite facilities spread over three floors. There is lift access throughout, and all areas, including the garden, are wheelchair accessible.
Nursing and care staff are on hand 24/7 on each floor, and they are supported by the domestic team via daily cleaning, laundry and housekeeping services, as well as the administration, facilities, activities and catering teams.
The spacious lounges on each floor are comfortably furnished and equipped with TVs, games and books. These communal areas provide relaxed and intimate spaces where residents can socialise with guests or other residents, and bigger areas where activities take place. The dedicated hair salon provides on-site hairdressing services and is popular with residents.
The large, landscaped garden is a pleasant and comfortable space for activities, socialising or watching the home’s resident ducks at play on a pleasant day!
On fine days, it's the perfect place for a cup of tea and some freshly baked pastries.
Care Provided by Tunbridge Wells Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 70 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Contact Tunbridge Wells Care Centre to confirm what's included and get a personalised quote:
Fees are dependent on the level of care required. Please contact the home directly for more information.
The price(s) shown are provided by the care home. Contact Tunbridge Wells Care Centre for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you choose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Person in charge
- Donna Irvine (Manager)
Local Authority / Social Services
Admission Information
- Ages 43+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (66)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (66)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- Visits for new admissions must be arranged by calling the care home at this time.
Parking
- On-site parking.
Tunbridge Wells Care Centre Reviews (99)
Tunbridge Wells Care Centre has a Review Score of 9.8 (9.759) out of 10, based on 24 reviews in the last 2 years.
Over all time Tunbridge Wells Care Centre has 99 reviews.
My father was admitted to Pembury for a fall (3rd time) and due to his frail body and two T.I.A's social serviced wanted dad to be assessed. Even though I desperately wanted dad in his own home town Tunbridge Wells Care Centre have been amazing, the care, interactions with dad and family. The...
My father was admitted to Pembury for a fall (3rd time) and due to his frail body and two T.I.A's social serviced wanted dad to be assessed. Even though I desperately wanted dad in his own home town Tunbridge Wells Care Centre have been amazing, the care, interactions with dad and family. The centre has everything and is clean and extremely professional.
Many thanks for your kind review. We are so pleased that you feel satisfied with our care and communication with you, your father and family. We feel privileged to have known your father and be able to uphold his final wishes. He was only with us for a short time but he is certainly missed by our...
Many thanks for your kind review. We are so pleased that you feel satisfied with our care and communication with you, your father and family. We feel privileged to have known your father and be able to uphold his final wishes. He was only with us for a short time but he is certainly missed by our staff who enjoyed looking after him. Please accept our condolences for your sad loss and our best wishes to you all for the future.
She remained at the care centre for her last 4 months.
In that 4 months, I saw professional, competent, compassionate, respectful nursing care...
She remained at the care centre for her last 4 months.
In that 4 months, I saw professional, competent, compassionate, respectful nursing care carried out to a very high standard by supportive, dedicated, committed, caring staff, and community support services working in partnership to provide the best possible care, maintaining dignity at all times and continuing to encompassing a friendly, happy, environment.
Although my mum struggled to communicate her needs, I believe the staff did everything they could to make her comfortable and to find ways to communicate with her.
As a relative I found the staff of all grades to be approachable, transparent, informative and reassuring.
Being a nurse myself I find the care and attitude of Tunbridge Wells Care Centre to be nothing short of exemplary.
As a family, we came to realise how fortunate we were that my Mum was able to spend the last 4 months of her life in such a peaceful, calm, loving and supportive home environment. All of her individual needs were met with compassion, professionalism and medical expertise from day 1. A diagnosis of...
Daily greetings from everyone, a beautiful garden to sit in, welcoming dining rooms, personal care organised and provided, for example, visits to the Hairdresser in the Home and the Chiropodist enabled my Mum to enjoy her life as much as she was able to. A very sad time for us as a family but we felt very well supported and as a result were able to have a better understanding of the preparations we had to make.
Parking area small but adequate. High-quality bed/bed liner and furniture.
Parking area small but adequate. High-quality bed/bed liner and furniture.
My husband was transferred to the centre following a cycling accident. The services/compassion provided was amazing making the whole experience easier to cope/deal with. As his wife, it was peace of mind for me when leaving after a visit knowing he was safe.
My husband was transferred to the centre following a cycling accident. The services/compassion provided was amazing making the whole experience easier to cope/deal with. As his wife, it was peace of mind for me when leaving after a visit knowing he was safe.
Thereafter have been looked after by the staff and whenever I needed help or things was immediately helped by the staff.
The food was interesting and have been on a boat trip with others here and have had a...
Thereafter have been looked after by the staff and whenever I needed help or things was immediately helped by the staff.
The food was interesting and have been on a boat trip with others here and have had a singing day.
Cannot complain about anything here.
Please convey our gratitude to everyone concerned for the excellent way that the Tunbridge...
Please convey our gratitude to everyone concerned for the excellent way that the Tunbridge Wells Care Centre is run by everyone concerned.
This centre is a shining centre which has a wonderful, clean ambience.
This care centre is a credit to Canford Healthcare.
The staff always greet you with a smile always happy to talk about the care and...
The staff always greet you with a smile always happy to talk about the care and being able to visit whenever one wanted shows true transparency. The care centre feels homely but also like a very nice hotel. The dignity that is shown to the residents at all stages of their lives is wonderful. The care manager is always on hand and accessible to talk things through. I am most impressed.
The minute I stepped into this care home I knew it was perfect for my husband. We were warmly welcomed and my husband was always treated with care and kindness by all the staff. I couldn't have asked for a better place for him to end his life.
The minute I stepped into this care home I knew it was perfect for my husband. We were warmly welcomed and my husband was always treated with care and kindness by all the staff. I couldn't have asked for a better place for him to end his life.
Carers were very helpful but Monday night there was never enough carers.
Food nice but veg a bit overcooked.
Rooms and ensuite were very good.
Activities were led very well and greatly enjoyed.
Had a very blessed time.
Carers were very helpful but Monday night there was never enough carers.
Food nice but veg a bit overcooked.
Rooms and ensuite were very good.
Activities were led very well and greatly enjoyed.
Had a very blessed time.
My mum has just passed away here and I cannot fault her care over the past 2 1/2 years. She has been looked after with compassion, kindness and indeed love by everyone. The carers work so hard to look after everyone so wonderfully and the nurses are trained to care for our loved ones to the highest...
My mum has just passed away here and I cannot fault her care over the past 2 1/2 years. She has been looked after with compassion, kindness and indeed love by everyone. The carers work so hard to look after everyone so wonderfully and the nurses are trained to care for our loved ones to the highest levels. Cleaners, laundry, reception, admin, activities, kitchen staff - everyone is friendly and extremely caring. Management should be very proud of the team here at Tunbridge Wells Care Centre and I will be forever grateful for Mum being cared for so well.
Wonderful staff, thank you all for helping me make some wonderful friends, it is sad to say goodbye.
Wonderful staff, thank you all for helping me make some wonderful friends, it is sad to say goodbye.
Treated with care and attention without fuss - a settled situation.
Treated with care and attention without fuss - a settled situation.
We have found Tunbridge Wells Care Centre to be responsive, caring, efficient in the care of my mother who has late stage dementia. Always clean and well dressed. Staff always attentive, caring and informative. We would not hesitate to recommend.
We have found Tunbridge Wells Care Centre to be responsive, caring, efficient in the care of my mother who has late stage dementia. Always clean and well dressed. Staff always attentive, caring and informative. We would not hesitate to recommend.
Kind - everyone, all staff top to 'bottom'.
Caring, respectful, nothing is too much bother.
Feels like a community.
Clean (as in facility).
Familiar faces.
It looks like you look after your staff well - I think this is very important.
Kind - everyone, all staff top to 'bottom'.
Caring, respectful, nothing is too much bother.
Feels like a community.
Clean (as in facility).
Familiar faces.
It looks like you look after your staff well - I think this is very important.
Activity staff do a great job as do the cleaning staff.
Food is varied with good options available.
Also happy to prepare foods not on the menu that day.
Some agency...
Activity staff do a great job as do the cleaning staff.
Food is varied with good options available.
Also happy to prepare foods not on the menu that day.
Some agency staff need to smile more. More male carers would be good. Reception staff are charming.
I visit the home on an extremely regular basis. At all times the staff and management go above and beyond just caring. A recent sunny day provided the opportunity for the clientele to have lunch alfresco, everyone joined in. Carers, activities staff and kitchen staff all worked extremely hard and...
I visit the home on an extremely regular basis. At all times the staff and management go above and beyond just caring. A recent sunny day provided the opportunity for the clientele to have lunch alfresco, everyone joined in. Carers, activities staff and kitchen staff all worked extremely hard and you could feel the happiness and enjoyment it provided. They have my limitless respect. Well done Tunbridge Wells Care Centre (TWCH).
My husband has only been in the home a week, having been transferred by the hospital. I find the staff friendly and caring both to myself and my husband. Nothing seems to be too much trouble for them, I am confident all the staff I have met have his best interests in mind. The rooms are spacious...
My husband has only been in the home a week, having been transferred by the hospital. I find the staff friendly and caring both to myself and my husband. Nothing seems to be too much trouble for them, I am confident all the staff I have met have his best interests in mind. The rooms are spacious and clean. The garden is a lovely haven to relax and enjoy the fresh air.
A very caring staff. Good food. Comfortable accommodation.
A very caring staff. Good food. Comfortable accommodation.
This is my third time as a resident in this nursing/care home and I have nothing but praise for all aspects of my care etc. Marvellous.
This is my third time as a resident in this nursing/care home and I have nothing but praise for all aspects of my care etc. Marvellous.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 August 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (2) & Events (0)
- 20 Nov 2024
Rynagh Cornish, Tunbridge Wells Care Centre’s administration assistant, has won a prestigious award at the Great British Care Awards, while her colleague, nurse Alex Flori, received a highly commended. The...
- 20 Nov 2024
Rynagh Cornish, Tunbridge Wells Care Centre’s administration assistant, has won a prestigious award at the Great British Care Awards, while her colleague, nurse Alex Flori, received a highly commended. The...
There are no upcoming events for Tunbridge Wells Care Centre.
Awards / Recognitions (2)
- 19 Nov 2021Recipient: Tunbridge Wells Care Centre
- 06 Nov 2021Recipient: Tunbridge Wells Care Centre
Accreditations
There are no accreditations posted yet for Tunbridge Wells Care Centre.
Meet the Team (1)

Donna was raised in Tunbridge Wells and raised her own family here. She is a Registered General Nurse with many years of experience in providing...
Donna was raised in Tunbridge Wells and raised her own family here. She is a Registered General Nurse with many years of experience in providing nursing care to those with advanced dementia and working in an acute surgical hospital ward. She says, "I feel that we are one big, close-knit team and, with the residents and their relatives, we’re also a huge extended family.”
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