
Kind - everyone, all staff top to 'bottom'. Caring, respectful, nothing is too much bother.Jane S(Daughter of Resident/Service User)

At all times the staff and management go above and beyond just caring.David C(Husband of Resident/Service User)

Food is varied with good options available. Also happy to prepare foods not on the menu that dayValerie-Ann W(Wife of Resident/Service User)

Kind - everyone, all staff top to 'bottom'. Caring, respectful, nothing is too much bother.Jane S(Daughter of Resident/Service User)

At all times the staff and management go above and beyond just caring.David C(Husband of Resident/Service User)

Food is varied with good options available. Also happy to prepare foods not on the menu that dayValerie-Ann W(Wife of Resident/Service User)

Tunbridge Wells Care Centre is located in a pleasant residential area of Royal Tunbridge Wells. It offers person-centred nursing, dementia and palliative care, plus all the facilities required to provide maximum comfort for residents.
First impressions are important and when residents enter the chandelier-lit reception area with its airy double-height atrium, they get a strong sense of the quality of the accommodation and lifestyle they will enjoy here. And a...
Care Provided by Tunbridge Wells Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 70 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are dependent on the level of care required. Please contact the home directly for more information.
The price(s) shown are provided by the care home. Contact Tunbridge Wells Care Centre for full pricing details and T&Cs.
Contact Tunbridge Wells Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Person in charge
- Donna Barks (Manager)
Local Authority / Social Services
Admission Information
- Ages 43+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (66)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (66)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- Visits for new admissions must be arranged by calling the care home at this time.
Parking
- On-site parking.
Tunbridge Wells Care Centre Reviews (98)
Tunbridge Wells Care Centre has a Review Score of 9.8 (9.781) out of 10, based on 26 reviews in the last 2 years.
Over all time Tunbridge Wells Care Centre has 98 reviews.
My husband has been much more relaxed and comfortable in the short time he has been there.
My husband at present is not capable of writing a review.
The experience so far has been really positive and professional. The premises are very pleasing with comfortable rooms.
We moved my mother to TWCC from another nursing home where she has been treated very badly. From the moment I first walked into TWCC, I knew things would be better. A warm welcome from reception, followed by an excellent and thorough assessment of my mother allayed my fears. All staff, including domestic staff, have been friendly, compassionate, caring, respectful and shown appropriate humour. My mother has at last been treated with dignity and is enjoying creating and entertaining activities. It is the best decision we made.
All staff - administration, nurses, carers, kitchen, laundry and housekeeping work hard to maintain the level of care.
The activities staff organise a varied range of events and activities throughout the year.
My husband thinks of the Care Centre as his home.
Family members are always given a warm welcome and kept fully informed of the resident's health and welfare.
Very good care for my father who had multiple health issues which required an increasing degree of intervention. Staff displayed a caring attitude, treating him with respect and engaging him in conversation. The home is clean and comfortable with a nice little garden and meals are served in pleasant surroundings. Staff gave helpful reports on his situation when we called by.
My father, an Alzheimer sufferer, spent the last year of his life in this care home. I cannot praise this home enough, the staff, at all levels including, nurses, carers, housekeepers, cooks and laundry staff, worked so hard to make our father and our family comfortable during this difficult time and treated my father with compassion to the very end of his life. I therefore, cannot recommend this home enough.
My family and I cannot praise the staff and facilities enough at Tunbridge Wells Care Centre. My father was a resident from January 2016 until his passing and was so well cared for throughout that time. Everything was spot on, and I cannot think of a time that I had to complain about anything. My father was happy and content, and we were too knowing how safe and cared for he was. If only all care homes were like Tunbridge Wells Care Centre! Thank you, all, for taking such wonderful care of our father.
My husband settles down very well and he seems to enjoy himself. The staff are very kind and helpful.
The Tunbridge Wells Care Centre, a 5 star home from home, a place where our loved ones are safe and lovingly cared for by a team of wonderful and hard working staff that always seem happy and always have time to talk to family and friends and always show respect. Staff that not only the ones they care for us but also for family and friends. Staff are a big help when loved ones are lost too. They all make the centre what it is, a friendly and happy home for our loved ones that we can no longer look after. From day 1 we knew the care would be okay. After a previous year of hell we had with care for mum it was wonderful to have the weight taken away. Thank you all at Tunbridge for an extra wonderful year with mum.
My mother spent the last 7 months of her life in this home (she died in February). She entered the home an anxious, distressed 95 year old woman but she settled in immediately. She was never alone, joined in all the many and varied activities. She went on every shopping trip and took part in everything that was on offer. My mother ate well, always had beautifully painted and manicured nails and had her hair done regularly. I loved visiting her, everyone was so kind and cheerful and most of all it was fun. I was so happy for her.
My father was admitted from hospital suffering dementia and terminal cancer and care was evident throughout the whole process from his assessment to after his death. The staff at his home are beyond excellent helping my father to remain comfortable (and drug free) to the very end and also kindly helping my fraught 90 year old mother to cope with the process both emotionally and practically. It goes without saying that the rooms are spotless, food excellent and the facilities for residents and relatives are marvelous. I've seen a few nursing homes and I work as a GP (in a different area) and this one is the best I have encountered, no ignored call bells and no evidence of under staffing, best kindness and compassion.
The staff are lovely. I am waited on hand and foot any worries or queries helped with.
Lovely clean clothes washed frequently with smiles all round.
I have no qualms in recommending the home to anyone and I speak as a retired nurse.
My father benefited from 2 weeks respite care after a rather traumatic stay in hospital as a result of various falls. He became more physically able and mentally more alert as a result of his two week respite care but did not accept or join in with other residents. he enjoyed the friendly manner of the staff and was very comfortable in his room.
Despite my husband needing one to one care most of the time as he has quite challenging needs, the staff are always friendly and welcoming to my family and myself and keep me up to date with his condition and incidents. They are always keen to address any medical problems as well as hid deteriorating Alzheimer's and do their best to keep him clean and tidy whenever possible.
They have also taken my parents out for walks. The staff are all very caring and approachable. I am kept regularly informed of any issues regarding my parents. The home is clean and holds regular activities.
During every visit we have been impressed with the calm atmosphere, even when difficult incidents arise. All staff are welcoming and supportive. My aunt was helped to adjust to her new surroundings and is very settled at Tunbridge Wells Care Centre, despite being awkward on occasions.
My brother and sister-in-law both live here. The care has always been excellent not only to them but also to me. Friendly family feel.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 August 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
3 Bed Vacancies
Posted: 31 July 2026General Nursing and Dementia Care, Residential, End of Life, Respite.
News (2) & Events (0)
- 20 Nov 2024
Rynagh Cornish, Tunbridge Wells Care Centre’s administration assistant, has won a prestigious award at the Great British Care Awards, while her colleague, nurse Alex Flori, received a highly commended. The...
- 20 Nov 2024
Rynagh Cornish, Tunbridge Wells Care Centre’s administration assistant, has won a prestigious award at the Great British Care Awards, while her colleague, nurse Alex Flori, received a highly commended. The...
There are no upcoming events for Tunbridge Wells Care Centre.
Awards / Recognitions (2)
- 19 Nov 2021Recipient: Tunbridge Wells Care Centre
- 06 Nov 2021Recipient: Tunbridge Wells Care Centre
Accreditations
There are no accreditations posted yet for Tunbridge Wells Care Centre.
Meet the Team (1)

Donna was raised in Tunbridge Wells and raised her own family here. She is a Registered General Nurse with many years of experience in providing nursing care to those with advanced dementia and working in an acute surgical hospital ward. She says, "I feel that we are one big, close-knit team and, with the residents and their relatives, we’re also a huge extended family.”
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