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Tunbridge Wells Care Centre

142 Upper Grosvenor Road, Tunbridge Wells, Kent TN1 2ED
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Kind - everyone, all staff top to 'bottom'. Caring, respectful, nothing is too much bother.Jane S(Daughter of Resident/Service User)
Tunbridge Wells Care Centre, Tunbridge Wells
At all times the staff and management go above and beyond just caring.David C(Husband of Resident/Service User)
Tunbridge Wells Care Centre, Tunbridge Wells
Food is varied with good options available. Also happy to prepare foods not on the menu that dayValerie-Ann W(Wife of Resident/Service User)
Tunbridge Wells Care Centre, Tunbridge Wells

Tunbridge Wells Care Centre is located in a pleasant residential area of Royal Tunbridge Wells. It offers person-centred nursing, dementia and palliative care, plus all the facilities required to provide maximum comfort for residents.

First impressions are important and when residents enter the chandelier-lit reception area with its airy double-height atrium, they get a strong sense of the quality of the accommodation and lifestyle they will enjoy here. And a...  

Care Provided by Tunbridge Wells Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,900 - £1,900From £1,900
Residential Dementia Care£1,900 - £1,900From £1,900
Nursing Care£1,900 - £1,900From £1,900
Nursing Dementia Care£1,900 - £1,900From £1,900

Fees are dependent on the level of care required. Please contact the home directly for more information.

Contact Tunbridge Wells Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Donna Barks (Manager)

Local Authority / Social Services

Admission Information

  • Ages 43+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (66)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Visiting

  • Visits for new admissions must be arranged by calling the care home at this time.

Parking

  • On-site parking.

Tunbridge Wells Care Centre Reviews (98)

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9.8

Tunbridge Wells Care Centre has a Review Score of 9.8 (9.781) out of 10, based on 26 reviews in the last 2 years. Over all time Tunbridge Wells Care Centre has 98 reviews.

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Showing 98 reviews matching selected criteria
Review from J D (Wife of Resident) published on 30 March 2017 Submitted via Postal Card
Overall Experience
I found the home welcoming and the staff always pleasant.
My husband has been much more relaxed and comfortable in the short time he has been there.

My husband at present is not capable of writing a review.

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Review from C D (Wife of Resident) published on 22 March 2017 Submitted via Postal Card
Overall Experience

The experience so far has been really positive and professional. The premises are very pleasing with comfortable rooms.

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Review from Chloe G (Daughter of Resident) published on 17 March 2017 Submitted via Postal Card
Overall Experience

We moved my mother to TWCC from another nursing home where she has been treated very badly. From the moment I first walked into TWCC, I knew things would be better. A warm welcome from reception, followed by an excellent and thorough assessment of my mother allayed my fears. All staff, including domestic staff, have been friendly, compassionate, caring, respectful and shown appropriate humour. My mother has at last been treated with dignity and is enjoying creating and entertaining activities. It is the best decision we made.

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Review from S T (Wife of Resident) published on 17 March 2017 Submitted via Postal Card
Overall Experience
My husband is well looked after, treated with respect and very happy here.
All staff - administration, nurses, carers, kitchen, laundry and housekeeping work hard to maintain the level of care.
The activities staff organise a varied range of events and activities throughout the year.
My husband thinks of the Care Centre as his home.

Family members are always given a warm welcome and kept fully informed of the resident's health and welfare.

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Review from R M (Son of Resident) published on 29 December 2016 Submitted via Postal Card
Overall Experience

Very good care for my father who had multiple health issues which required an increasing degree of intervention. Staff displayed a caring attitude, treating him with respect and engaging him in conversation. The home is clean and comfortable with a nice little garden and meals are served in pleasant surroundings. Staff gave helpful reports on his situation when we called by.

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Review from David G (Son of Resident) published on 23 November 2016 Submitted via Website
Overall Experience

My father, an Alzheimer sufferer, spent the last year of his life in this care home. I cannot praise this home enough, the staff, at all levels including, nurses, carers, housekeepers, cooks and laundry staff, worked so hard to make our father and our family comfortable during this difficult time and treated my father with compassion to the very end of his life. I therefore, cannot recommend this home enough.

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Review from Fiona G (Daughter of Resident) published on 31 October 2016 Submitted via Website
Overall Experience

My family and I cannot praise the staff and facilities enough at Tunbridge Wells Care Centre. My father was a resident from January 2016 until his passing and was so well cared for throughout that time. Everything was spot on, and I cannot think of a time that I had to complain about anything. My father was happy and content, and we were too knowing how safe and cared for he was. If only all care homes were like Tunbridge Wells Care Centre! Thank you, all, for taking such wonderful care of our father.

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Review from J M (Wife of Resident) published on 31 May 2016 Submitted via Postal Card
Overall Experience

My husband settles down very well and he seems to enjoy himself. The staff are very kind and helpful.

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Review from Norman B (Son of Resident) published on 25 May 2016 Submitted via Postal Card
Overall Experience

The Tunbridge Wells Care Centre, a 5 star home from home, a place where our loved ones are safe and lovingly cared for by a team of wonderful and hard working staff that always seem happy and always have time to talk to family and friends and always show respect. Staff that not only the ones they care for us but also for family and friends. Staff are a big help when loved ones are lost too. They all make the centre what it is, a friendly and happy home for our loved ones that we can no longer look after. From day 1 we knew the care would be okay. After a previous year of hell we had with care for mum it was wonderful to have the weight taken away. Thank you all at Tunbridge for an extra wonderful year with mum.

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Review from Brenda O (Daughter of Resident) published on 3 May 2016 Submitted via Postal Card
Overall Experience

My mother spent the last 7 months of her life in this home (she died in February). She entered the home an anxious, distressed 95 year old woman but she settled in immediately. She was never alone, joined in all the many and varied activities. She went on every shopping trip and took part in everything that was on offer. My mother ate well, always had beautifully painted and manicured nails and had her hair done regularly. I loved visiting her, everyone was so kind and cheerful and most of all it was fun. I was so happy for her.

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Review from Jenny A (Daughter of Resident) published on 25 April 2016 Submitted via Postal Card
Overall Experience

My father was admitted from hospital suffering dementia and terminal cancer and care was evident throughout the whole process from his assessment to after his death. The staff at his home are beyond excellent helping my father to remain comfortable (and drug free) to the very end and also kindly helping my fraught 90 year old mother to cope with the process both emotionally and practically. It goes without saying that the rooms are spotless, food excellent and the facilities for residents and relatives are marvelous. I've seen a few nursing homes and I work as a GP (in a different area) and this one is the best I have encountered, no ignored call bells and no evidence of under staffing, best kindness and compassion.

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Review from Marjorie H (Resident / Service User) published on 13 April 2016 Submitted via Postal Card
Overall Experience
Everything I ask the staff for or I look for is satisfactory.
The staff are lovely. I am waited on hand and foot any worries or queries helped with.

Lovely clean clothes washed frequently with smiles all round.

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Review from Lady Audrey E (Power of Attorney of Resident) published on 18 March 2016 Submitted via Website
Overall Experience
My friend was admitted after an unfortunate experience in a previous home. I was concerned that she would take a long time to settle because of her Aggressive Anxiety states. However the staff were marvellous and my fears were aborted in that she responded to the care she received. Very soon she was relaxed and within less than 3 months she is able to converse in a meaningful way although her memory and anxiety persist, much less so, and she loves the staff, food and the care they receive.

I have no qualms in recommending the home to anyone and I speak as a retired nurse.

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Review from Maggie C (Daughter of Resident) published on 15 March 2016 Submitted via Postal Card
Overall Experience

My father benefited from 2 weeks respite care after a rather traumatic stay in hospital as a result of various falls. He became more physically able and mentally more alert as a result of his two week respite care but did not accept or join in with other residents. he enjoyed the friendly manner of the staff and was very comfortable in his room.

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Review from Patricia G (Wife of Resident) published on 15 February 2016 Submitted via Postal Card
Overall Experience

Despite my husband needing one to one care most of the time as he has quite challenging needs, the staff are always friendly and welcoming to my family and myself and keep me up to date with his condition and incidents. They are always keen to address any medical problems as well as hid deteriorating Alzheimer's and do their best to keep him clean and tidy whenever possible.

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Review from Linda A (Daughter of Resident) published on 12 February 2016 Submitted via Postal Card
Overall Experience
My mother had a stroke 6 months ago and my dad wanted to be with my mother. Tunbridge Well Care Centre have been very helpful and organised admission very quickly and efficiently. My dad although 91, is still active and the staff accompanied him to the local paper shop until he got used to his route.

They have also taken my parents out for walks. The staff are all very caring and approachable. I am kept regularly informed of any issues regarding my parents. The home is clean and holds regular activities.

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Review from P B (Relative of Resident) published on 10 February 2016 Submitted via Postal Card
Overall Experience

During every visit we have been impressed with the calm atmosphere, even when difficult incidents arise. All staff are welcoming and supportive. My aunt was helped to adjust to her new surroundings and is very settled at Tunbridge Wells Care Centre, despite being awkward on occasions.

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Review from R B (Brother of Resident) published on 10 February 2016 Submitted via Postal Card
Overall Experience

My brother and sister-in-law both live here. The care has always been excellent not only to them but also to me. Friendly family feel.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 August 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 31 July 2026

General Nursing and Dementia Care, Residential, End of Life, Respite.

News (2) & Events (0)

News
  • 20 Nov 2024

    Rynagh Cornish, Tunbridge Wells Care Centre’s administration assistant, has won a prestigious award at the Great British Care Awards, while her colleague, nurse Alex Flori, received a highly commended. The...

  • 20 Nov 2024

    Rynagh Cornish, Tunbridge Wells Care Centre’s administration assistant, has won a prestigious award at the Great British Care Awards, while her colleague, nurse Alex Flori, received a highly commended. The...

Upcoming Events

There are no upcoming events for Tunbridge Wells Care Centre.

Awards / Recognitions (2)

Accreditations

There are no accreditations posted yet for Tunbridge Wells Care Centre.

Meet the Team (1)

Donna Barks
Donna BarksJob Title:Registered ManagerJoined: 2020

Donna was raised in Tunbridge Wells and raised her own family here. She is a Registered General Nurse with many years of experience in providing nursing care to those with advanced dementia and working in an acute surgical hospital ward. She says, "I feel that we are one big, close-knit team and, with the residents and their relatives, we’re also a huge extended family.”

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