Tunbridge Wells Care Centre

I have been visiting my sister-in-law for the past six/seven years and in all that time I have never had cause to complain about the treatment my relation has received or any ill-treatment along the way. When I call on her - normally once a week - I always find her clean, comfortable and at ease with her surroundings. The staff on her floor change from time to time, however, kindness and patient understanding never fail to be of the highest order. It is necessary with her problems to be monitored round the clock, night and day - in all honesty, I can think of no other place where she would get any more personal attention. Well done.

Many other homes would not take my mum four years ago as she had sundown syndrome too and was mobile and agitated. I am so glad they welcomed my mother as I’m sure this is the best place for her. Thanks.

There is always a lot of interaction between staff and residents too.

We are really pleased with the care given to my mum, she is treated well and with dignity. Medication is reviewed and we are informed of changes, all needs are considered and options given if and when extra care or assistance is required. The whole team are friendly and caring.

There is always a wonderful peaceful air of calm in the home. My father has dementia, and he is always treated with respect, dignity and above all kindness. All the staff are gentle, caring and considerate of all his needs. There are always lovely activities on offer, and although my father is unable to take full advantage due to his lack of cognitive ability, they always try to include him if they feel it will benefit him. The food is varied and excellent. The rooms are spacious, light and very well furnished. I have nothing but praise for all the staff who are friendly, cheerful, thoughtful and considerate. We had moved my mother and father in to live with us, and sadly, my father's needs are more than we could manage at home, and Tunbridge Wells Care Centre is genuinely the best alternative. I cannot thank the staff enough for all they do.

Mum passed away in May, but she and I were treated with respect and dignity right up until the end.

I could not have wished for a better place for my mother to spend her final months. There is no doubt in my mind that her care was second to none. She was treated with dignity and encouraged to participate in the myriad of activities on offer. The rooms are spacious with ensuite facilities, ensuring privacy. This is a very well managed home, which became my mother's home.

They are just wonderful.

The staff I have spoken to have been very kind and are ready to listen. It has been difficult at the moment, with covid but people have been allowed in, so I am grateful. I really am pleased with the way they have looked after my sister. It is all so difficult.

My mother came to stay at the care centre for the end of her life. The staff have been very supportive and helpful. Unfortunately, because of Covid isolation, this has meant that a lot of the staff are agency carers, but again they are helpful. The staff are always obliging if I want my mother hoisted into a chair so that she can get 10 minutes of fresh air.

The staff are friendly, polite and have offered great care to my mum. Any query or anything urgent has been dealt with effectively and with the utmost care. They keep in touch if anything is happening with your relative, straight away. All in all a very good place for any resident.

I have nothing but praise for the management and nursing staff of this care home. As well as my sister-in-law, the staff also looked after my brother for the last 6 months of his life. He told me that they were the happiest six months since his wife was admitted to hospital (and then this care home) which was 5 years ago. The staff have always been, friendly, kind and understanding - I can't thank them enough.

My dear mother was a resident in the care home and often complained about the food being cold. It wasn’t until I stayed with her that I realised the carers fed the staff in the dining area first, then residents in the room and last the residents who could feed themselves. The care staff failed to see my mother was suffering from seizures and delirium after a fall in the care home, sustaining a nasty head injury. Most staff were kind but there were a few who were very nasty to my mother. The GP at the home gave my mother two weeks to live in August 21, they would only let us stay overnight for one night only. This care home refused entry during most of 2020/2021 and went over and above the guidance set out by public health England. There was no consideration given to the mental health and well-being of the residents at all during Covid, yet they relied heavily on agency staff working in numerous care homes who could come and go as they pleased but family could not!

Generally care is good although sometimes there is a lack of carers around if you need to speak to someone as they are dealing with other residents. There are consistently mistakes in the care notes which make these a waste of time as, if someone actually reviewed these they would realise there are numerous errors, or the sentences do not make sense or contradict the previous sentence. Have raised this issue many times but there has been no overall improvement since the electronic notes were introduced. Some days it is obvious that the notes on my relative's record do not relate to him. Also sometimes when you speak to the carers what they actually say contradicts what the notes state. Very frustrating as these should be a true record of what is happening, but are far from this. The activities team is great and they provide varied schedules to keep the residents entertained.

My father enjoys exemplary care. He has been a resident for over two years and is doing remarkably well, considering his many problems. The staff are attentive and caring. I can recommend this home, wholeheartedly.

Once admitted, I can’t say I can fault the caring nature of all the staff which is at the highest level. They keep in touch with me with regular communications and are very knowledgeable and sensitive to the requirements of my mother. I would recommend Tunbridge Wells Care Centre to anyone.

My Mother has been a resident at the care centre for over 11 months. The level of care and nursing is of a good standard and I feel she is safe and well looked after. The staff and management always attend to queries and requests and are friendly. The room is of a good standard and is kept clean. Regular GP doctor visits to the home are also welcomed. Their response to the Covid 19 situation has been very professional.

My wife and I have had the experience of three separate care homes (for my mother-in-law, two friends and now two different care homes for my cousin) during her twenty years of need due to Parkinson's disease. As you can see from the box answered, the standard of care is excellent in every aspect; not just the physical, but the personal, emotional, psychological support given. The care continuum is greater than the sum total of its parts embracing a holistic approach. The moment you enter the home, you sense the friendliness of staff and pride in what they do. Attention to personal detail is immaculate. Nothing would seem too much trouble, and the relationship between staff and patient is that of a family. We cannot recommend Tunbridge Wells Care Centre more highly. If ever you want a further personal recommendation, I would be more than pleased to oblige. We hope you are well - carry on the good work, and in an odd way, we shall miss our trips to Tunbridge Wells visiting the home!

When I arrive I am always made welcome. I'm told to put on gloves, apron, masks, then allowed up to mum's room. I have been allowed to come every day at 4.30 to assist mum to eat, it is not easy she can be very difficult. The staff pop in to see if things are well. They answer any questions I may have and tell me how she has been during the day, sometimes good, sometimes not so I could not have found a better home for mum. Thank you.

The care home staff are really friendly and take very good care of my mother. The home is extremely clean and run very well. My mother seems content and joins in the activities when she is able. The food menu looks varied and the activities are great and cater for everyone.