Tunbridge Wells Care Centre

142 Upper Grosvenor Road, Tunbridge Wells TN1 2ED
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9.8 85 Reviews
  • Tunbridge Wells Care Centre, Tunbridge Wells
Tunbridge Wells Care Centre is located in a pleasant residential area of Royal Tunbridge Wells. It offers person-centred nursing, dementia and palliative care, plus all the facilities required to provide maximum comfort for residents.

First impressions are important and when residents enter the chandelier-lit reception area with its airy double-height atrium, they get a strong sense of the quality of the accommodation and lifestyle they will enjoy here. And a warm welcome from the receptionist is typical of the homely environment residents and their families can expect when they join the 'family'.

It is the culture of kindness, respect and consideration that sets Tunbridge Wells Care Centre apart, and staff aim to make residents feel completely comfortable and at home, whatever level of care is needed.

The home offers accommodation for 70 residents in bright, spacious and well-furnished rooms with ensuite facilities spread over three floors. There is lift access throughout, and all areas, including the garden, are wheelchair accessible.

Nursing and care staff are on hand 24/7 on each floor, and they are supported by the domestic team via daily cleaning, laundry and housekeeping services, as well as the administration, facilities, activities and catering teams.

The spacious lounges on each floor are comfortably furnished and equipped with TVs, games and books. These communal areas provide relaxed and intimate spaces where residents can socialise with guests or other residents, and bigger areas where activities take place. The dedicated hair salon provides on-site hairdressing services and is popular with residents.

The large, landscaped garden is a pleasant and comfortable space for activities, socialising or watching the home’s resident ducks at play on a pleasant day!

On fine days, it's the perfect place for a cup of tea and some freshly baked pastries.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1900
  • Self-Funded Residential Dementia Care: from £1900
  • Self-Funded Nursing Care: from £1900
  • Self-Funded Nursing Dementia Care: from £1900
  • RESPITE Self-Funded Residential Care: from £1950
  • RESPITE Self-Funded Residential Dementia Care: from £1950
  • RESPITE Self-Funded Nursing Care: from £1950
  • RESPITE Self-Funded Nursing Dementia Care: from £1950

Fees are dependent on the level of care required. Please contact the home directly for more information.

These prices are only a guideline, please contact Tunbridge Wells Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Donna Barks (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 43+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (66)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Visiting

  • Visits for new admissions must be arranged by calling the care home at this time.

Parking

  • On-site parking.

Tunbridge Wells Care Centre Reviews (85)

Total of 85, showing 41-60
9.8

Tunbridge Wells Care Centre has a Review Score of 9.8 (9.779) out of 10, based on 25 reviews in the last 2 years. Over all time Tunbridge Wells Care Centre has 85 reviews.

Overall Experience

  • 74
  • 9
  • 1
  • 1
  • 0

Date Published

85
4
13
25
60

Review from John M (Son of Resident) published on 8 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother has been a resident at the care centre for over 11 months. The level of care and nursing is of a good standard and I feel she is safe and well looked after. The staff and management always attend to queries and requests and are friendly. The room is of a good standard and is kept clean. Regular
GP doctor visits to the home are also welcomed. Their response to the Covid 19 situation has been very professional.

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Review from Steven S (Son of Resident) published on 8 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Once admitted, I can’t say I can fault the caring nature of all the staff which is at the highest level. They keep in touch with me with regular communications and are very knowledgeable and sensitive to the requirements of my mother. I would recommend Tunbridge Wells Care Centre to anyone.

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Review from David A (Son of Resident) published on 8 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father enjoys exemplary care. He has been a resident for over two years and is doing remarkably well, considering his many problems. The staff are attentive and caring. I can recommend this home, wholeheartedly.

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Review from Noel H (Cousin of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I have had the experience of three separate care homes (for my mother-in-law, two friends and now two different care homes for my cousin) during her twenty years of need due to Parkinson's disease. As you can see from the box answered, the standard of care is excellent in every aspect; not
just the physical, but the personal, emotional, psychological support given. The care continuum is greater than the sum total of its parts embracing a holistic approach. The moment you enter the home, you sense the friendliness of staff and pride in what they do. Attention to personal detail is immaculate. Nothing would seem too much trouble, and the relationship between staff and patient is that of a family. We cannot recommend Tunbridge Wells Care Centre more highly. If ever you want a further personal recommendation, I would be more than pleased to oblige. We hope you are well - carry on the good work, and in an odd way, we shall miss our trips to Tunbridge Wells visiting the home!

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Review from J A (Son of Resident) published on 27 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I arrive I am always made welcome. I'm told to put on gloves, apron, masks, then allowed up to mum's room. I have been allowed to come every day at 4.30 to assist mum to eat, it is not easy she can be very difficult. The staff pop in to see if things are well. They answer any questions I may have
and tell me how she has been during the day, sometimes good, sometimes not so I could not have found a better home for mum. Thank you.

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Review from David P (Son of Resident) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home staff are really friendly and take very good care of my mother. The home is extremely clean and run very well. My mother seems content and joins in the activities when she is able. The food menu looks varied and the activities are great and cater for everyone.

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Review from A C (Daughter of Resident) published on 15 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Pembury for a fall (3rd time) and due to his frail body and two T.I.A's social serviced wanted dad to be assessed. Even though I desperately wanted dad in his own home town Tunbridge Wells Care Centre have been amazing, the care, interactions with dad and family. The centre
has everything and is clean and extremely professional.

Reply from Vicky Croton, Care Home Team at Tunbridge Wells Care Centre

Many thanks for your kind review. We are so pleased that you feel satisfied with our care and communication with you, your father and family. We feel privileged to have known your father and be able to uphold his final wishes. He was only with us for a short time but he is certainly missed by our staff who enjoyed looking after him. Please accept our condolences for your sad loss and our best wishes to you all for the future.

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Review from Julie D (Daughter of Resident) published on 12 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred to Tunbridge Wells Care Centre from Tunbridge Wells Hospital upon discharge having suffered a life-changing Acute Stroke.
She remained at the care centre for her last 4 months.
In that 4 months, I saw professional, competent, compassionate, respectful nursing care carried
out to a very high standard by supportive, dedicated, committed, caring staff, and community support services working in partnership to provide the best possible care, maintaining dignity at all times and continuing to encompassing a friendly, happy, environment.
Although my mum struggled to communicate her needs, I believe the staff did everything they could to make her comfortable and to find ways to communicate with her.
As a relative I found the staff of all grades to be approachable, transparent, informative and reassuring.


Being a nurse myself I find the care and attitude of Tunbridge Wells Care Centre to be nothing short of exemplary.

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Review from June C (Daughter of Resident) published on 19 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we came to realise how fortunate we were that my Mum was able to spend the last 4 months of her life in such a peaceful, calm, loving and supportive home environment. All of her individual needs were met with compassion, professionalism and medical expertise from day 1. A diagnosis of
Dementia can result in the bereavement process beginning very early on and as a family, our needs were also met by all staff, in particular, the strong leadership team who were excellent role models, knowing and caring for each resident, family members and their needs.
Daily greetings from everyone, a beautiful garden to sit in, welcoming dining rooms, personal care organised and provided, for example, visits to the Hairdresser in the Home and the Chiropodist enabled my Mum to enjoy her life as much as she was able to. A very sad time for us as a family but we felt very well supported and as a result were able to have a better understanding of the preparations we had to make.

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Review from D F (Husband of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Peace and calm could be felt everywhere. Staff were welcoming and friendly and helpful. Well served by public transport.
Parking area small but adequate. High-quality bed/bed liner and furniture.

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Review from Beverley B (Wife of Resident) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was transferred to the centre following a cycling accident. The services/compassion provided was amazing making the whole experience easier to cope/deal with. As his wife, it was peace of mind for me when leaving after a visit knowing he was safe.

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Review from Terence B (Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived in the late evening, was immediately taken into my bedroom and made at home.
Thereafter have been looked after by the staff and whenever I needed help or things was immediately helped by the staff.
The food was interesting and have been on a boat trip with others here and have had a singing
day.
Cannot complain about anything here.

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Review from M C (Husband of Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care centre is a shining example of excellence administered by a dedicated manager, assisted by a wonderful staff delivering wonderful care to all the residents and support to their family when needed.
Please convey our gratitude to everyone concerned for the excellent way that the Tunbridge Wells
Care Centre is run by everyone concerned.
This centre is a shining centre which has a wonderful, clean ambience.
This care centre is a credit to Canford Healthcare.

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Review from C H (Friend of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Tunbridge Wells Care Centre are excellent. They are headed up by a fantastic care manager who I cannot praise enough. Her compassion, insights and general running of the care centre are second to none.
The staff always greet you with a smile always happy to talk about the care and being
able to visit whenever one wanted shows true transparency. The care centre feels homely but also like a very nice hotel. The dignity that is shown to the residents at all stages of their lives is wonderful. The care manager is always on hand and accessible to talk things through. I am most impressed.

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Review from G B (Wife of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The minute I stepped into this care home I knew it was perfect for my husband. We were warmly welcomed and my husband was always treated with care and kindness by all the staff. I couldn't have asked for a better place for him to end his life.

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Review from M C (Daughter of Resident) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Extremely clean.
Carers were very helpful but Monday night there was never enough carers.
Food nice but veg a bit overcooked.
Rooms and ensuite were very good.
Activities were led very well and greatly enjoyed.
Had a very blessed time.

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Review from Michelle W (Daughter of Resident) published on 11 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has just passed away here and I cannot fault her care over the past 2 1/2 years. She has been looked after with compassion, kindness and indeed love by everyone. The carers work so hard to look after everyone so wonderfully and the nurses are trained to care for our loved ones to the highest
levels. Cleaners, laundry, reception, admin, activities, kitchen staff - everyone is friendly and extremely caring. Management should be very proud of the team here at Tunbridge Wells Care Centre and I will be forever grateful for Mum being cared for so well.

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Review from Philip L (Resident) assisted by family/friend published on 5 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff, thank you all for helping me make some wonderful friends, it is sad to say goodbye.

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Review from Harold R (Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Treated with care and attention without fuss - a settled situation.

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Review from Frances L (Daughter of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found Tunbridge Wells Care Centre to be responsive, caring, efficient in the care of my mother who has late stage dementia. Always clean and well dressed. Staff always attentive, caring and informative. We would not hesitate to recommend.

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Current Review Score: 9.8 (9.779)

Overview of Review Score

The Review Score of 9.8 (9.779) out of 10 for Tunbridge Wells Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.779 for Tunbridge Wells Care Centre is calculated as follows: ( (233 Excellents x 5) + (42 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 285 Ratings = 4.779

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tunbridge Wells Care Centre is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (17)

Meet the Team (1)

Donna

Donna Barks

Job Title: Acting Home Manager

Joined: 2020

Donna was raised in Tunbridge Wells and raised her own family here. She is a Registered General Nurse with many years experience of in providing nursing care to those with advanced dementia and working in an acute surgical hospital ward. She says, "I feel that we are one big, close-knit team and, with the residents and their relatives, we’re also a huge extended family,”

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