Submit a Review for The Manor House Whickham
Banktop, Whickham, Newcastle upon Tyne, NE16 4AT
View Full Details of The Manor House WhickhamLatest Reviews for The Manor House Whickham
27 October 2025
We had concerns about how Dad would adapt to life in a care home, when he was discharged from hospital just before Christmas, but we need not have worried. There were several areas of trepidation for him, from comfort to care and also about how it would smell, but its 5 stars in all of these areas. The whole of the staff from medical and caring, to admin and management, have all been excellent and made not just him, but also us as relatives feel like part of life at 'The Manor'. He really appreciates the care and interaction he receives, and we do understand he can be challenging occasionally, but the Team that looks after him does it with compassion and also a smile, which he really likes. The standard of rooms and general decor is excellent and this also applies to the gardens and outside areas. Someone moving into care is a big step for all involved, but I wouldn't hesitate to recommend The Manor House as a destination of choice.
23 October 2025
I am very happy with the care my mother receives in Manor House. The staff generally exceptional. They care for the residents with dignity and are empathetic to all who live there. The management team are extremely hard working and ensure the carers perform their tasks to the full. I would certainly recommend this home to anyone.
10 October 2025
Very impressed with the care shown to my mother. Accommodation is of a high standard and the cleanliness standards are very high. My Mum enjoys her meals and the quality is good. She is participating in many of the activities organised for residents Monday to Friday and seems very happy and settled.
09 October 2025
My Mam suffering with Dementia moved into the Manor in 2018. She has been looked after and well cared for by the staff for all this time. The home is lovely, furnished to a high standard, with great carers and staff who do a great job. I have total respect for all who look after the residents and who keep the Manor House in tip top condition.
20 June 2025
My dad had a fantastic stay here. I did not need to worry about anything. The level of care and undertaken by all the staff was truly outstanding. The friends he made, the staff, the trips out- all extremely invaluable. We are going to reuse as many times as possible. A true 10/10 experience all around .
13 June 2025
My mother in law moved to Manor House in June 2023 and passed away May 2025. Throughout, her care has been excellent, the home is very well maintained, lovely staff throughout. The genuine attention of the carers towards my mother in law cannot be expressed in words. Admin, maintenance, and cleaning staff are all brilliant. During palliative care and the last 2 weeks before she died, the dignity, love and respect and care for us all was just so good we will be forever grateful.
03 March 2025
My mum has been a resident of The Manor House for over seven years and during that time the care and respect that the staff have shown my mum has been outstanding. Mum's Alzheimer's is progressing, but the staff always ensure that Mum's care is provided with dignity. Mum's financial funds have reduced significantly and we will soon no longer be able to afford to live in The Manor House, we will be devastated when we have to move her to a council-run nursing home.
21 February 2025
My mum has been a resident since 09/23 following a stay in hospital. The overall care she has received is exemplary. Every member of staff is helpful, polite and respectful towards the residents. Plus the management team are always available should you need to discuss anything. It's also wonderful to have dedicated activity staff who go above and beyond arranging twice-daily activities. If you had to choose your own care home this would be it!
03 October 2024
My aunt who is 99 has been in The Manor House for a number of years. When she first moved in, she settled very quickly, and continues to enjoy the food and the facilities on offer. The staff are exceptional! They are very caring, patient and always welcoming. The communication is excellent and the staff go over and above in ensuring my aunt's needs are met. I do not live locally, and am very grateful that I know my aunt is comfortable and being well cared for. A big thank you to the team at The Manor House. It really does deserve its outstanding rating and I would not hesitate to recommend it.
02 October 2024
My mother used Manor House for respite then following a deterioration in her needs was admitted permanently. The care so far has been outstanding which was my main concern. The home itself is very tastefully furnished to a very high standard. Activities are daily and very good. The food choices are excellent and quality of food very good. Staff keep me updated in my mother's care I have no hesitation asking for updates. My mother is very happy here which is a huge relief to the family.
02 October 2024
The home itself is stunning. It's well-maintained and modern in a traditional way. My mum is really well looked after and I feel the staff know her very well. My mum is unable to communicate well but staff know her needs, likes and dislikes. They also recognise when she is unwell. The food is outstanding and there are many opportunities for relatives to eat with their loved ones. There are activities morning and afternoon to ensure your loved one is entertained and stimulated. The staff are wonderful with my mum and us, her family. We couldn't be happier.
02 October 2024
My family member went to live at The Manor House over 3 years ago and we have not been disappointed with the home itself or her care since. This home is lovely both inside and outside in the gardens. The recent addition of a garden to the front of the main door has been well thought out and gives the residents more outdoor space to sit in. It is always clean and tidy and the cleaning staff are friendly and helpful. Since day 1 Mum has been treated with respect by staff who care about their residents. Any questions I have regarding my Mum, her care and welfare have always been answered quickly and honestly. The office staff are prompt in returning calls and answering queries. I would not hesitate in recommending a visit and considering The Manor House for a loved one.
03 July 2024
Always immaculately clean due to the team at Whickham who keep everything the way you would expect it to be. Fabulous staff who actually care about the residents. Beautiful surroundings and facilities. Amazing hairdressing salon. It is truly a home-from-home well run and managed by a great team of people.
10 June 2024
I rate 'The Manor House' Residential Care Home - First Class. The accommodation cannot be faulted, overall, the quality of the 'the home' is excellent, this would include the initial impression given and sustained throughout the whole. Residents are treated with respect and consideration to meet individual needs. In addition, 'Health and Safety' aspects are observed, in relation, to individual circumstances, (i.e. my sister's). For the residents, a full programme of optional activities and entertainment lends itself to a pleasant environment. The management and staff are particularly caring. The latter, in reality, is what makes an excellent care home, without, is meaningless.
25 April 2024
My father has now been a resident at The Manor House for over two years. He initially went for a spell of respite following a hospital admission prior to going home, as soon as my father walked through the door he felt like he was in a 5-star hotel. The staff all made a fuss of him on day one and that continued throughout. This was mainly the reason why when he got home and his health and cognition deteriorated he asked to go back. The staff have really supported not only my father but also us as a family, seeing the health changes has not been easy for any of us, however, the team have looked for different ways to manage this and they have all become an extension of our family now. We cannot put into words how grateful we are and my father is very content, comfortable and able to live his best life!
08 April 2024
Entering the Manor House, it is welcoming and warm. The managerial staff were there to greet us. We were introduced to the duty carers. Mum's room was very comfortable with a controlled thermostat operated by Mum. The en suite wet room is modern and aids had been allocated for Mum's needs. After 4 weeks, her health improved, she started walking again and putting on weight. She is stimulated and chooses to interact in all the activities. The residents are encouraged to take part but equally their privacy is respected. There are two function rooms to choose from to entertain guests. My mother was very hesitant to go into The Manor House but after 10 weeks has settled in and enjoys all the benefits of what the home brings to her life and comfort. Very high standards are kept and the management are approachable for any queries and they do take an interest in residence as well.
04 March 2024
Manor House from entering for the first time could be seen to be of a far higher standard than other care homes. Facilities for residents are second to none, with rooms spacious and comfortable. From the first few hours, my father-in-law was welcomed by all staff and settled in quickly. The care and attention staff pay to all residents means we know he is safe, treated with respect and well looked after.
05 December 2023
An excellent care home run with residents' well-being at the forefront. Staff are an absolute credit to their profession.
04 December 2023
Of all the homes reviewed and visited prior to my wife entering, this home stood out as vastly superior to the others. Interviews with management were reassuring and the reality since my wife's admission has even been better than expected. Management of the home is outstanding, and as a result, the standards of care are the highest including all the features below. I have no criticism of any feature or aspect of the home and my wife's care.
04 December 2023
I cannot express enough how impressed I am with the level of dedication and compassion exhibited by the entire staff of the home. There is a warm and welcoming atmosphere throughout and the staff go above and beyond to create a homely environment. In my search for a care home, I did not come across the attention to detail in decor and communal spaces like the Manor House. The carers are true professionals who treat Mum with the utmost respect and dignity, they take the time to understand her preferences which gives the family a real sense of security knowing they genuinely care about her well-being. The range of activities and programs offered is impressive and Mum is encouraged to participate in a variety of engaging and stimulating activities. The Manor House is a shining example of a care home that prioritises the happiness and well-being of its residents. The dedication of the staff, the welcoming atmosphere, and the personalised care, I would wholeheartedly recommend.
Latest Reviews for The Manor House Whickham
27 October 2025
We had concerns about how Dad would adapt to life in a care home, when he was discharged from hospital just before Christmas, but we need not have worried. There were several areas of trepidation for him, from comfort to care and also about how it would smell, but its 5 stars in all of these areas. The whole of the staff from medical and caring, to admin and management, have all been excellent and made not just him, but also us as relatives feel like part of life at 'The Manor'. He really appreciates the care and interaction he receives, and we do understand he can be challenging occasionally, but the Team that looks after him does it with compassion and also a smile, which he really likes. The standard of rooms and general decor is excellent and this also applies to the gardens and outside areas. Someone moving into care is a big step for all involved, but I wouldn't hesitate to recommend The Manor House as a destination of choice.
23 October 2025
I am very happy with the care my mother receives in Manor House. The staff generally exceptional. They care for the residents with dignity and are empathetic to all who live there. The management team are extremely hard working and ensure the carers perform their tasks to the full. I would certainly recommend this home to anyone.
10 October 2025
Very impressed with the care shown to my mother. Accommodation is of a high standard and the cleanliness standards are very high. My Mum enjoys her meals and the quality is good. She is participating in many of the activities organised for residents Monday to Friday and seems very happy and settled.
09 October 2025
My Mam suffering with Dementia moved into the Manor in 2018. She has been looked after and well cared for by the staff for all this time. The home is lovely, furnished to a high standard, with great carers and staff who do a great job. I have total respect for all who look after the residents and who keep the Manor House in tip top condition.
20 June 2025
My dad had a fantastic stay here. I did not need to worry about anything. The level of care and undertaken by all the staff was truly outstanding. The friends he made, the staff, the trips out- all extremely invaluable. We are going to reuse as many times as possible. A true 10/10 experience all around .
13 June 2025
My mother in law moved to Manor House in June 2023 and passed away May 2025. Throughout, her care has been excellent, the home is very well maintained, lovely staff throughout. The genuine attention of the carers towards my mother in law cannot be expressed in words. Admin, maintenance, and cleaning staff are all brilliant. During palliative care and the last 2 weeks before she died, the dignity, love and respect and care for us all was just so good we will be forever grateful.
03 March 2025
My mum has been a resident of The Manor House for over seven years and during that time the care and respect that the staff have shown my mum has been outstanding. Mum's Alzheimer's is progressing, but the staff always ensure that Mum's care is provided with dignity. Mum's financial funds have reduced significantly and we will soon no longer be able to afford to live in The Manor House, we will be devastated when we have to move her to a council-run nursing home.
21 February 2025
My mum has been a resident since 09/23 following a stay in hospital. The overall care she has received is exemplary. Every member of staff is helpful, polite and respectful towards the residents. Plus the management team are always available should you need to discuss anything. It's also wonderful to have dedicated activity staff who go above and beyond arranging twice-daily activities. If you had to choose your own care home this would be it!
03 October 2024
My aunt who is 99 has been in The Manor House for a number of years. When she first moved in, she settled very quickly, and continues to enjoy the food and the facilities on offer. The staff are exceptional! They are very caring, patient and always welcoming. The communication is excellent and the staff go over and above in ensuring my aunt's needs are met. I do not live locally, and am very grateful that I know my aunt is comfortable and being well cared for. A big thank you to the team at The Manor House. It really does deserve its outstanding rating and I would not hesitate to recommend it.
02 October 2024
My mother used Manor House for respite then following a deterioration in her needs was admitted permanently. The care so far has been outstanding which was my main concern. The home itself is very tastefully furnished to a very high standard. Activities are daily and very good. The food choices are excellent and quality of food very good. Staff keep me updated in my mother's care I have no hesitation asking for updates. My mother is very happy here which is a huge relief to the family.
02 October 2024
The home itself is stunning. It's well-maintained and modern in a traditional way. My mum is really well looked after and I feel the staff know her very well. My mum is unable to communicate well but staff know her needs, likes and dislikes. They also recognise when she is unwell. The food is outstanding and there are many opportunities for relatives to eat with their loved ones. There are activities morning and afternoon to ensure your loved one is entertained and stimulated. The staff are wonderful with my mum and us, her family. We couldn't be happier.
02 October 2024
My family member went to live at The Manor House over 3 years ago and we have not been disappointed with the home itself or her care since. This home is lovely both inside and outside in the gardens. The recent addition of a garden to the front of the main door has been well thought out and gives the residents more outdoor space to sit in. It is always clean and tidy and the cleaning staff are friendly and helpful. Since day 1 Mum has been treated with respect by staff who care about their residents. Any questions I have regarding my Mum, her care and welfare have always been answered quickly and honestly. The office staff are prompt in returning calls and answering queries. I would not hesitate in recommending a visit and considering The Manor House for a loved one.
03 July 2024
Always immaculately clean due to the team at Whickham who keep everything the way you would expect it to be. Fabulous staff who actually care about the residents. Beautiful surroundings and facilities. Amazing hairdressing salon. It is truly a home-from-home well run and managed by a great team of people.
10 June 2024
I rate 'The Manor House' Residential Care Home - First Class. The accommodation cannot be faulted, overall, the quality of the 'the home' is excellent, this would include the initial impression given and sustained throughout the whole. Residents are treated with respect and consideration to meet individual needs. In addition, 'Health and Safety' aspects are observed, in relation, to individual circumstances, (i.e. my sister's). For the residents, a full programme of optional activities and entertainment lends itself to a pleasant environment. The management and staff are particularly caring. The latter, in reality, is what makes an excellent care home, without, is meaningless.
25 April 2024
My father has now been a resident at The Manor House for over two years. He initially went for a spell of respite following a hospital admission prior to going home, as soon as my father walked through the door he felt like he was in a 5-star hotel. The staff all made a fuss of him on day one and that continued throughout. This was mainly the reason why when he got home and his health and cognition deteriorated he asked to go back. The staff have really supported not only my father but also us as a family, seeing the health changes has not been easy for any of us, however, the team have looked for different ways to manage this and they have all become an extension of our family now. We cannot put into words how grateful we are and my father is very content, comfortable and able to live his best life!
08 April 2024
Entering the Manor House, it is welcoming and warm. The managerial staff were there to greet us. We were introduced to the duty carers. Mum's room was very comfortable with a controlled thermostat operated by Mum. The en suite wet room is modern and aids had been allocated for Mum's needs. After 4 weeks, her health improved, she started walking again and putting on weight. She is stimulated and chooses to interact in all the activities. The residents are encouraged to take part but equally their privacy is respected. There are two function rooms to choose from to entertain guests. My mother was very hesitant to go into The Manor House but after 10 weeks has settled in and enjoys all the benefits of what the home brings to her life and comfort. Very high standards are kept and the management are approachable for any queries and they do take an interest in residence as well.
04 March 2024
Manor House from entering for the first time could be seen to be of a far higher standard than other care homes. Facilities for residents are second to none, with rooms spacious and comfortable. From the first few hours, my father-in-law was welcomed by all staff and settled in quickly. The care and attention staff pay to all residents means we know he is safe, treated with respect and well looked after.
05 December 2023
An excellent care home run with residents' well-being at the forefront. Staff are an absolute credit to their profession.
04 December 2023
Of all the homes reviewed and visited prior to my wife entering, this home stood out as vastly superior to the others. Interviews with management were reassuring and the reality since my wife's admission has even been better than expected. Management of the home is outstanding, and as a result, the standards of care are the highest including all the features below. I have no criticism of any feature or aspect of the home and my wife's care.
04 December 2023
I cannot express enough how impressed I am with the level of dedication and compassion exhibited by the entire staff of the home. There is a warm and welcoming atmosphere throughout and the staff go above and beyond to create a homely environment. In my search for a care home, I did not come across the attention to detail in decor and communal spaces like the Manor House. The carers are true professionals who treat Mum with the utmost respect and dignity, they take the time to understand her preferences which gives the family a real sense of security knowing they genuinely care about her well-being. The range of activities and programs offered is impressive and Mum is encouraged to participate in a variety of engaging and stimulating activities. The Manor House is a shining example of a care home that prioritises the happiness and well-being of its residents. The dedication of the staff, the welcoming atmosphere, and the personalised care, I would wholeheartedly recommend.