The Manor House Whickham

As a resident I feel safe, comfortable and cared for - would award 5 stars in another setting.

We would like to express our heartfelt thanks and appreciation to the manager and the entire team at The Manor House for the wonderful care and kindness they showed my mum during the three years she has lived there.

My mum has recently passed away peacefully at the home, and while we are understandably heartbroken at her loss, we take great comfort in knowing that she was cared for with such warmth, dignity and compassion throughout her time at The Manor House.

The staff were always so caring and attentive and consistently went the extra mile to make sure Mum was happy, comfortable and well looked after. Nothing ever seemed too much trouble. What meant so much to us as a family was the genuine partnership we felt we had with the home. We were always made to feel welcome, listened to and involved, and we knew that Mum was in safe and caring hands.

We are very sad that our visits to The Manor House will now come to an end. Thank you for everything you did for mum. X

Resident VERY well looked after with care, respect and affection - nothing is too much trouble. Beautiful grounds. OVERALL 12 out of 10

The Manor House has been a wonderful care home us as a family and we will always be grateful to them.

Food options are fantastic & residents are monitored well for fluid and food intake.

All the residents I got to speak with were very nice. They all said they didn't like living there because them

The Manor House Whickham is a wonderful, beautiful and delightful home inside and out. The staff are first class, they are like family friends to the residents rather than staff. The accommodation is so comfortable and welcoming and the gardens are beautiful. Tasty healthy meals and a variety of activities.

My experience has been positive, and more importantly it has been for my mam. She was very nervous and reluctant to leave her home but was no longer able to manage. We were both struggling but the manager and staff were absolutely brilliant, not only with my mam but also with me. The staff are caring, kind, attentive and their interaction with relatives residents is really lovely. My mam and I have been so reassured and looked after so well she has now settled brilliantly. Thank you all.

Following a long hospital admission, we were extremely grateful to the manor house in Wickham for how quickly they found the respite care Mum needed. The whole experience has been excellent. The staff were welcoming kind and professional from the start. Mum experience has been excellent. The staff were welcoming kind and professional from the start making Mum feel comfortable and well cared for. Communication was clear throughout and it was reassuring to know she was incapable hands. The team went above and beyond to provide compassionate, high-quality care. We were very grateful for their support and would highly recommend the manor house in Wickham to anybody looking for respite for a loved one.

The Manor House is not only impressive on the outside it is even more impressive on the inside. Within 2 weeks of arrival my 92 year old severely sight impaired mother is happy, smiling, loving her beautiful new room and is taking part in activities. Management, care staff are so helpful and caring. Nothing is a problem. There are daily activities always encouraged. Theme days lots to do if you want to participate, hairdresser, nails, fitness. Mam is thriving. So happy we chose the manor house.

We cannot speak highly enough of Jane and the whole team.

My Mum has been a resident at Manor House since September 2025, living in the Derwent area of the home. Making the decision to move a parent to a care home is very, very difficult but following Mum's increasing confusion, it had become necessary. Manor house has been brillant from the start- yes it took Mum a while to settle but the staff were so patient with her (and reassuring with me!) and after about a month, Mum was settled and content, in sharp contrast to the confusion and stress she felt before ariving as she was aware on some level, of her failing abilities. She thinks of it as a hotel and in some ways, it is! The set up is very attractive, it is immaculately clean (doesn't "smell like a care home") and the staff are terrific. I also like the range and frequency of the activities (mostly 2 a day) - pub quizzes, thai chi and the very welcome visits from the WAG dogs! She is also well catered for as she is vegetarian. In summary - as good as it gets!

The facilities are clean, well maintained and welcoming to both residents and visitors.

As my mother's health was deteriorating and she was dying, care staff showed my family and I a lot of compassion and empathy during our visits which was really appreciated.

Any issues or comments are welcomed by the team leaders.

We have used this care home since June 2025. The home is very well managed with a high standard of care. We have responsibility for an elderly resident and act as powers of attorney. We visited the home in summer 2025 to 'assess' its suitability. We had already visited several homes in the North-East. We were not disappointed, nor have we been since. The staff are friendly and caring. Food and nutrition standards are high on their list of priorities and medical issues are dealt with promptly and efficiently. The weekly organised events are varied and suitable for any and all residents All in all we are thrilled.

I had 2 falls in May 2025 after which I was unable to care for myself. I am 94. My nephew found this excellent home for me. I was in a very poor state mentally and physically. They have given me wonderful care. They have managed to increase my weight gradually to 6st 11ozs. The staff are marvelous.

The home is well managed. My Mam has been there about a year and has settled and made some friends. The staff are all very friendly and approachable if I have any concerns they are acted on quickly. The home is well maintained both inside and gardens.The entertainment staff try there hardest to please everyone with activities.They even organise a church service once a month which I thought was very thoughtful. You can also approach the management with any concerns.

Just had to leave ...so disappointed and shocked at the appalling level of care by a particular care worker .. I won't go in to details but the information me Patrons can only have one cup of tea after dinner, when being advised this is supposed to be bespoke person centered care they laughed and found my comments funny...They argued telling me what has been happening daily since my mum went in who I know was incorrect as I visit most nights over Dinner.Having worked for best part of 40 years in care I've never met such a rude uncaring care worker .

All of the staff provide the highest standard of care to my Mother, we had never had any concerns in the almost 8 years that my Mother has been a resident here. The staff treat my Mother with respect, they really are a credit to the profession.