What types of Care is The Manor House Whickham registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at The Manor House Whickham?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Manor House Whickham to the centre of Newcastle upon Tyne?

3.2 mile(s) as the crow flies, distance by road may be significantly further.

The Manor House Whickham care home, Banktop, Whickham, Newcastle upon Tyne, Tyne & Wear NE16 4AT

Review from Andrew D (Son of Resident) published on 27 October 2025 Submitted via Website • Report

Overall Experience

We had concerns about how Dad would adapt to life in a care home, when he was discharged from hospital just before Christmas, but we need not have worried. There were several areas of trepidation for him, from comfort to care and also about how it would smell, but its 5 stars in all of these areas.

The whole of the staff from medical and caring, to admin and management, have all been excellent and made not just him, but also us as relatives feel like part of life at 'The Manor'.
He really appreciates the care and interaction he receives, and we do understand he can be challenging occasionally, but the Team that looks after him does it with compassion and also a smile, which he really likes.
The standard of rooms and general decor is excellent and this also applies to the gardens and outside areas.
Someone moving into care is a big step for all involved, but I wouldn't hesitate to recommend The Manor House as a destination of choice.

Reply from Morag Purvis, Operations Director at The Manor House Whickham

It is lovely to hear that your Dad has settled into life at The Manor House and that any anxieties about moving into our care home have been quickly set aside. Thank you for submitting such a positive…read more

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Review from Kevin C (Son of Resident) published on 23 October 2025 Submitted via Website • Report

Overall Experience

I am very happy with the care my mother receives in Manor House. The staff generally exceptional. They care for the residents with dignity and are empathetic to all who live there. The management team are extremely hard working and ensure the carers perform their tasks to the full. I would certainly

recommend this home to anyone.

Reply from Morag Purvis, Operations Director at The Manor House Whickham

Thank you for taking the time to share your experience of The Manor House. It is lovely to hear that you are happy with the care your Mother receives. We will pass on your kind words to the team.

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Review from Alistair E (Son of Resident) published on 10 October 2025 Submitted via Website • Report

Overall Experience

Very impressed with the care shown to my mother. Accommodation is of a high standard and the cleanliness standards are very high. My Mum enjoys her meals and the quality is good. She is participating in many of the activities organised for residents Monday to Friday and seems very happy and settled.

Reply from Morag Purvis, Operations Director at The Manor House Whickham

We are delighted to hear that you are happy with the care your Mother is receiving, and thank you very much for your kind review. Providing the best care possible to all of our Residents is extremely…read more

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Review from Ricky T (Son of Resident) published on 9 October 2025 Submitted via Website • Report

Overall Experience

My Mam suffering with Dementia moved into the Manor in 2018. She has been looked after and well cared for by the staff for all this time. The home is lovely, furnished to a high standard, with great carers and staff who do a great job. I have total respect for all who look after the residents and who

keep the Manor House in tip top condition.

Reply from Morag Purvis, Operations Director at The Manor House Whickham

Thank you very much for your lovely review. We are delighted that you have been happy with the care your Mum has received since she came to live with us. We believe our staff are exceptional in the…read more

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Review from K M (Daughter of Resident) published on 20 June 2025 Submitted via Website • Report

Overall Experience

My dad had a fantastic stay here.
I did not need to worry about anything.
The level of care and undertaken by all the staff was truly outstanding.
The friends he made, the staff, the trips out- all extremely invaluable.
We are going to reuse as many times as possible.
A true 10/10 experience

all around .

Reply from Morag Purvis, Operations Director at The Manor House Whickham

Thank you for taking the time to share your family experience of The Manor House Whickham. The staff thoroughly enjoyed supporting your Dad while he was with us and it has been lovely to see him when…read more

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Review from M H (Daughter of Resident) published on 13 June 2025 Submitted via Postal Card • Report

Overall Experience

My mother in law moved to Manor House in June 2023 and passed away May 2025. Throughout, her care has been excellent, the home is very well maintained, lovely staff throughout. The genuine attention of the carers towards my mother in law cannot be expressed in words. Admin, maintenance, and cleaning

staff are all brilliant. During palliative care and the last 2 weeks before she died, the dignity, love and respect and care for us all was just so good we will be forever grateful.

Reply from Morag Purvis, Operations Director at The Manor House Whickham

It was a pleasure and a privilege for the team to care for your lovely Mum during her time at The Manor House, and to also extend that support to the family when needed. Thank you for taking the time…read more

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Review from Fiona K (Daughter of Resident) published on 3 March 2025 Submitted via Postal Card • Report

Overall Experience

My mum has been a resident of The Manor House for over seven years and during that time the care and respect that the staff have shown my mum has been outstanding. Mum's Alzheimer's is progressing, but the staff always ensure that Mum's care is provided with dignity. Mum's financial funds have reduced

significantly and we will soon no longer be able to afford to live in The Manor House, we will be devastated when we have to move her to a council-run nursing home.

Reply from Morag Purvis, Operations Director at The Manor House Whickham

Thank you for your lovely review regarding the care your Mum is receiving at The Manor House. We appreciate your kind comments and these will be passed on to the whole team. We are pleased our Home…read more

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Review from J C (Daughter of Resident) published on 21 February 2025 Submitted via Postal Card • Report

Overall Experience

My mum has been a resident since 09/23 following a stay in hospital. The overall care she has received is exemplary. Every member of staff is helpful, polite and respectful towards the residents. Plus the management team are always available should you need to discuss anything. It's also wonderful to

have dedicated activity staff who go above and beyond arranging twice-daily activities. If you had to choose your own care home this would be it!

Reply from Morag Purvis, Operations Director at The Manor House Whickham

Thank you for sharing such positive feedback of life at The Manor House Whickham. We will ensure that your kind words are shared with the staff team.

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Review from Alix M (Niece of Resident) published on 3 October 2024 Submitted via Website • Report

Overall Experience

My aunt who is 99 has been in The Manor House for a number of years. When she first moved in, she settled very quickly, and continues to enjoy the food and the facilities on offer. The staff are exceptional! They are very caring, patient and always welcoming. The communication is excellent and the staff

go over and above in ensuring my aunt's needs are met. I do not live locally, and am very grateful that I know my aunt is comfortable and being well cared for. A big thank you to the team at The Manor House. It really does deserve its outstanding rating and I would not hesitate to recommend it.

Reply from Morag Purvis, Operations Director at The Manor House Whickham

It is always lovely to hear how pleased our residents and their families are with the care and facilities provided at The Manor House Whickham. Thank you for taking the time to write such kind words…read more

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Review from Jan B (Daughter of Resident) published on 2 October 2024 Submitted via Website • Report

Overall Experience

My mother used Manor House for respite then following a deterioration in her needs was admitted permanently. The care so far has been outstanding which was my main concern. The home itself is very tastefully furnished to a very high standard. Activities are daily and very good. The food choices are

excellent and quality of food very good. Staff keep me updated in my mother's care I have no hesitation asking for updates. My mother is very happy here which is a huge relief to the family.

Reply from Morag Purvis, Operations Director at The Manor House Whickham

Thank you for taking the time to share your experience of The Manor House Whickham. It is lovely to hear that your Mother is happy living in the home and that you yourself have observed the care…read more

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Review from T H (Daughter of Resident) published on 2 October 2024 Submitted via Website • Report

Overall Experience

The home itself is stunning. It's well-maintained and modern in a traditional way. My mum is really well looked after and I feel the staff know her very well. My mum is unable to communicate well but staff know her needs, likes and dislikes. They also recognise when she is unwell. The food is outstanding

and there are many opportunities for relatives to eat with their loved ones. There are activities morning and afternoon to ensure your loved one is entertained and stimulated. The staff are wonderful with my mum and us, her family. We couldn't be happier.

Reply from Morag Purvis, Operations Director at The Manor House Whickham

It is lovely to hear that you feel your Mum is really well looked after at The Manor House Whickham and that the staff know your Mum really well and can anticipate her care needs. Your lovely comments…read more

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Review from Claire S (Daughter of Resident) published on 2 October 2024 Submitted via Website • Report

Overall Experience

My family member went to live at The Manor House over 3 years ago and we have not been disappointed with the home itself or her care since. This home is lovely both inside and outside in the gardens. The recent addition of a garden to the front of the main door has been well thought out and gives the

residents more outdoor space to sit in. It is always clean and tidy and the cleaning staff are friendly and helpful. Since day 1 Mum has been treated with respect by staff who care about their residents. Any questions I have regarding my Mum, her care and welfare have always been answered quickly and honestly. The office staff are prompt in returning calls and answering queries. I would not hesitate in recommending a visit and considering The Manor House for a loved one.

Reply from Morag Purvis, Operations Director at The Manor House Whickham

Thank you for sharing such a positive experience of the care and support provided at The Manor House Whickham. The staff team are a wonderful asset and we will ensure that your kind words are shared…read more

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Review from Chris D (Daughter of Resident) published on 3 July 2024 Submitted via Website • Report

Overall Experience

Always immaculately clean due to the team at Whickham who keep everything the way you would expect it to be.
Fabulous staff who actually care about the residents.
Beautiful surroundings and facilities.
Amazing hairdressing salon.
It is truly a home-from-home well run and managed by a great team

of people.

Reply from Morag Purvis, Operations Director at The Manor House Whickham

Thank you for taking the time to share such positive comments about The Manor House Whickham. All feedback is very important to us as we constantly strive to improve our facilities and the care we…read more

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Review from Anne C (Sister of Resident) published on 10 June 2024 Submitted via Website • Report

Overall Experience

I rate 'The Manor House' Residential Care Home - First Class.
The accommodation cannot be faulted, overall, the quality of the 'the home' is excellent, this would include the initial impression given and sustained throughout the whole.
Residents are treated with respect and consideration to meet

individual needs.
In addition, 'Health and Safety' aspects are observed, in relation, to individual circumstances, (i.e. my sister's).
For the residents, a full programme of optional activities and entertainment lends itself to a pleasant environment.
The management and staff are particularly caring.
The latter, in reality, is what makes an excellent care home, without, is meaningless.

Reply from Morag Purvis, Operations Director at The Manor House Whickham

Thank you for taking the time to write such a lovely review. We are very proud of our staff team and will certainly share your comments with them.

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Review from Suzanne M (Daughter of Resident) published on 25 April 2024 Submitted via Website • Report

Overall Experience

My father has now been a resident at The Manor House for over two years. He initially went for a spell of respite following a hospital admission prior to going home, as soon as my father walked through the door he felt like he was in a 5-star hotel. The staff all made a fuss of him on day one and that

continued throughout. This was mainly the reason why when he got home and his health and cognition deteriorated he asked to go back.
The staff have really supported not only my father but also us as a family, seeing the health changes has not been easy for any of us, however, the team have looked for different ways to manage this and they have all become an extension of our family now.
We cannot put into words how grateful we are and my father is very content, comfortable and able to live his best life!

Reply from Morag Purvis, Operations Director at The Manor House Whickham

Thank you for your very kind review regarding your father's care. We are delighted that he is happy and content living with us and that you all feel supported as a family. Your comments are very much…read more

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Review from Virginia L (Daughter of Resident) published on 8 April 2024 Submitted via Website • Report

Overall Experience

Entering the Manor House, it is welcoming and warm.
The managerial staff were there to greet us. We were introduced to the duty carers.
Mum's room was very comfortable with a controlled thermostat operated by Mum. The en suite wet room is modern and aids had been allocated for Mum's needs.
After

4 weeks, her health improved, she started walking again and putting on weight.
She is stimulated and chooses to interact in all the activities.
The residents are encouraged to take part but equally their privacy is respected.
There are two function rooms to choose from to entertain guests.
My mother was very hesitant to go into The Manor House but after 10 weeks has settled in and enjoys all the benefits of what the home brings to her life and comfort.
Very high standards are kept and the management are approachable for any queries and they do take an interest in residence as well.

Reply from Morag Purvis, Operations Director at The Manor House Whickham

Thank you for taking the time to write such a positive review of The Manor House Whickham. It is lovely to hear how well your Mum is thriving since she moved into the home and that she is settled and…read more

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Review from I W (Son-in-law of Resident) published on 4 March 2024 Submitted via Website • Report

Overall Experience

Manor House from entering for the first time could be seen to be of a far higher standard than other care homes. Facilities for residents are second to none, with rooms spacious and comfortable. From the first few hours, my father-in-law was welcomed by all staff and settled in quickly. The care and

attention staff pay to all residents means we know he is safe, treated with respect and well looked after.

Reply from Morag Purvis, Operations Director at The Manor House Whickham

Thank you for your kind review. We are delighted to hear how pleased you are with your Father-in-Law's care at The Manor House Whickham, and that he is settled and happy. We do our best to ensure that…read more

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Review from C A (Resident) assisted by family/friend published on 5 December 2023 Submitted via Postal Card • Report

Overall Experience

An excellent care home run with residents' well-being at the forefront. Staff are an absolute credit to their profession.

Reply from Morag Purvis, Operations Director at The Manor House Whickham

Thank you very much for taking the time to write such a positive review. We will ensure that your feedback is shared with the staff team.

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Review from P C (Husband of Resident) published on 4 December 2023 Submitted via Postal Card • Report

Overall Experience

Of all the homes reviewed and visited prior to my wife entering, this home stood out as vastly superior to the others. Interviews with management were reassuring and the reality since my wife's admission has even been better than expected. Management of the home is outstanding, and as a result, the

standards of care are the highest including all the features below. I have no criticism of any feature or aspect of the home and my wife's care.

Reply from Morag Purvis, Operations Director at The Manor House Whickham

It is lovely to hear that the dedication and care of the staff team is acknowledged in such a positive review and that you, her family, are reassured that you have made the correct care home choice.…read more

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Review from Vicki M (Daughter of Resident) published on 4 December 2023 Submitted via Website • Report

Overall Experience

I cannot express enough how impressed I am with the level of dedication and compassion exhibited by the entire staff of the home. There is a warm and welcoming atmosphere throughout and the staff go above and beyond to create a homely environment. In my search for a care home, I did not come across

the attention to detail in decor and communal spaces like the Manor House. The carers are true professionals who treat Mum with the utmost respect and dignity, they take the time to understand her preferences which gives the family a real sense of security knowing they genuinely care about her well-being. The range of activities and programs offered is impressive and Mum is encouraged to participate in a variety of engaging and stimulating activities. The Manor House is a shining example of a care home that prioritises the happiness and well-being of its residents. The dedication of the staff, the welcoming atmosphere, and the personalised care, I would wholeheartedly recommend.

Reply from Morag Purvis, Operations Director at The Manor House Whickham

Thank you for taking the time to write such a complimentary review. We will share your lovely feedback with the staff team and they will be delighted to hear such positive remarks. We are glad that…read more