






The Manor House Whickham is registered for seventy-five adults, fully resourced and expertly staffed to carry out professional care provision, with a versatile outlook towards clients' requirements.
The homely comforts, together with a beautiful interior, are enhanced by well-kept and landscaped gardens. Residents may also enjoy the dining bistros, a cinema / bar, a hairdressing and beauty salon, and a varied social events programme.
Staff are experienced in the challenges that residents with memory loss face, with skilled and empathetic dementia care being one of the home's key goals.
Care Provided by The Manor House Whickham
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 75 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact The Manor House Whickham to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Hadrian Healthcare Ltd
- Private Owned
Person in charge
- Jane Tworkowski(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2011
- Last Refurbishment: 2023
- Number of floors: 3
Room Information
- Single Rooms (75)
- Single Rooms with ensuite Wet Room (74)
Visiting
- Visitors are welcome at any time. Occasional limitations may be in place if advised by Health Protection professionals.
Parking
- The car park is to the rear of the building.
The Manor House Whickham Reviews (61)
The Manor House Whickham has a Review Score of 9.8 (9.833) out of 10, based on 23 reviews in the last 2 years.
Over all time The Manor House Whickham has 61 reviews.
Following a long hospital admission, we were extremely grateful to the manor house in Wickham for how quickly they found the respite care Mum needed. The whole experience has been excellent. The staff were welcoming kind and professional from the start. Mum experience has been excellent. The staff were welcoming kind and professional from the start making Mum feel comfortable and well cared for. Communication was clear throughout and it was reassuring to know she was incapable hands. The team went above and beyond to provide compassionate, high-quality care. We were very grateful for their support and would highly recommend the manor house in Wickham to anybody looking for respite for a loved one.
Thank you for taking the time to share such a positive experience of The Manor House Whickham. We are very proud of our care home teams and will ensure that your kind words are shared with them.
The Manor House is not only impressive on the outside it is even more impressive on the inside. Within 2 weeks of arrival my 92 year old severely sight impaired mother is happy, smiling, loving her beautiful new room and is taking part in activities. Management, care staff are so helpful and caring. Nothing is a problem. There are daily activities always encouraged. Theme days lots to do if you want to participate, hairdresser, nails, fitness. Mam is thriving. So happy we chose the manor house.
It is wonderful to hear how well your Mother has settled into the home and that she is fully embracing and enjoying everything that is on offer. Thank you for taking the time to share your experience and we will ensure that your kind words are passed on to the staff team.
We have never once doubted this home was the best choice and mum has been well cared for throughout.
One great testimony to the Manor House is the continuity of Staff. Many have been there since mums first day and others have been there several years. all know mum well and us too.
The food always looks great, the home is really well maintained and the gardens beautiful.
We cannot speak highly enough of Jane and the whole team.
Thank you for taking the time to write such a positive review of your experience at The Manor House Whickham. We are very proud of our Managers and staff teams and it is lovely to read that others notice their dedication and commitment. We will ensure that your kind words are shared with the team.
My Mum has been a resident at Manor House since September 2025, living in the Derwent area of the home. Making the decision to move a parent to a care home is very, very difficult but following Mum's increasing confusion, it had become necessary. Manor house has been brillant from the start- yes it took Mum a while to settle but the staff were so patient with her (and reassuring with me!) and after about a month, Mum was settled and content, in sharp contrast to the confusion and stress she felt before ariving as she was aware on some level, of her failing abilities. She thinks of it as a hotel and in some ways, it is! The set up is very attractive, it is immaculately clean (doesn't "smell like a care home") and the staff are terrific. I also like the range and frequency of the activities (mostly 2 a day) - pub quizzes, thai chi and the very welcome visits from the WAG dogs! She is also well catered for as she is vegetarian. In summary - as good as it gets!
It is lovely to hear how supportive and person centred the care staff team have been in their approach to helping your Mum settle and adapt to care home living. Your comments also reflect on how effective the wider team are in making the overall experience at The Manor House Whickham a pleasant one for all. Thank you.
The activities daily make a huge difference to residents social wellbeing.
The facilities are clean, well maintained and welcoming to both residents and visitors.
Thank you for sharing your experience of The Manor House Whickham. It is lovely to hear that you are happy with the service the team deliver at the home. We will be sure to pass on your kind comments.
Care staff were very professional and caring towards my mother throughout her stay there and were very affectionate towards her. They always treated her with dignity and respect. They were always caring towards my wife and I when we visited and to other family members, and, were happy to answer any queries and questions that we had. Care staff were always liaising with her GP practice to ensure her physical health needs were being met. There were dedicated activity co-ordinators on the unit to engage residents including my mother to participate in activities and regular relatives meetings to discuss the views of family and carers.
As my mother's health was deteriorating and she was dying, care staff showed my family and I a lot of compassion and empathy during our visits which was really appreciated.
Thank you for taking the time to submit such a kind review of your experience at The Manor House. It was a pleasure for the staff to care and support your Mum, and also her family members. Your Mum is greatly missed by the Chesters staff team and I will be sure to pass your kind words on to them.
They are attentive to Mum's needs and are communicative with her family ensuring we are happy in the knowledge that she is being well looked after.
The home and Mum's room are kept meticulously clean. The domestic staff are visible and also interact with all the residents.
The amenities are well organised with either a Doctor or Health visitor who attends the home every Monday. There are hairdressing facilities on site and activities organised by a dedicated team to keep the residence mentally and physically active.
Three hot meals a day with a choice. Equally if a resident decides they would like an alternative the catering staff will accommodate, where at all possible.
Any issues or comments are welcomed by the team leaders.
Thank you for taking the time to share your thoughts and experience of The Manor House Whickham. It is lovely to hear that your Mum has settled so well into the home and that she is enjoying the range of facilities on offer. We will ensure that your kind words about the staff team are shared with them.
We have used this care home since June 2025. The home is very well managed with a high standard of care. We have responsibility for an elderly resident and act as powers of attorney. We visited the home in summer 2025 to 'assess' its suitability. We had already visited several homes in the North-East. We were not disappointed, nor have we been since. The staff are friendly and caring. Food and nutrition standards are high on their list of priorities and medical issues are dealt with promptly and efficiently. The weekly organised events are varied and suitable for any and all residents All in all we are thrilled.
Thank you for sharing such positive thoughts about the Manor House Whickham. It was our pleasure to assist you from the beginning of your journey and it is lovely to hear that you were not disappointed.
I had 2 falls in May 2025 after which I was unable to care for myself. I am 94. My nephew found this excellent home for me. I was in a very poor state mentally and physically. They have given me wonderful care. They have managed to increase my weight gradually to 6st 11ozs. The staff are marvelous.
Thank you for sharing such a positive experience of the care that you have received at the Manor House. It is lovely to hear how this care has contributed to such a positive improvement in your health and wellbeing. We will ensure that your comments are shared with our wonderful staff team.
The home is well managed. My Mam has been there about a year and has settled and made some friends. The staff are all very friendly and approachable if I have any concerns they are acted on quickly. The home is well maintained both inside and gardens.The entertainment staff try there hardest to please everyone with activities.They even organise a church service once a month which I thought was very thoughtful. You can also approach the management with any concerns.
Thank you for taking the time to share your experience and thoughts. It is lovely to hear that your Mum has settled and made new friends in the home.
Just had to leave ...so disappointed and shocked at the appalling level of care by a particular care worker .. I won't go in to details but the information me Patrons can only have one cup of tea after dinner, when being advised this is supposed to be bespoke person centered care they laughed and found my comments funny...They argued telling me what has been happening daily since my mum went in who I know was incorrect as I visit most nights over Dinner.Having worked for best part of 40 years in care I've never met such a rude uncaring care worker .
Thank you for your recent review. Were sorry to hear that your experience did not meet expectations. Please be assured that our Residents are always welcome to have tea or coffee whenever they wish. It appears this was an isolated misunderstanding, and we understand that the matter has since been...
All of the staff provide the highest standard of care to my Mother, we had never had any concerns in the almost 8 years that my Mother has been a resident here. The staff treat my Mother with respect, they really are a credit to the profession.
Thank you for your very kind review. We are privileged to have looked after your Mother for almost eight years and are delighted you remain happy with the exceptional care provided by our team at The Manor House Whickham. Your kind comments will be passed on to our staff.
The whole of the staff from medical and caring, to admin and management, have all been excellent and made not just him, but also us as relatives feel like part of life at 'The Manor'.
He really appreciates the care and interaction he receives, and we do understand he can be challenging occasionally, but the Team that looks after him does it with compassion and also a smile, which he really likes.
The standard of rooms and general decor is excellent and this also applies to the gardens and outside areas.
Someone moving into care is a big step for all involved, but I wouldn't hesitate to recommend The Manor House as a destination of choice.
It is lovely to hear that your Dad has settled into life at The Manor House and that any anxieties about moving into our care home have been quickly set aside. Thank you for submitting such a positive review. We will ensure that your kind words are shared with the whole team.
I am very happy with the care my mother receives in Manor House. The staff generally exceptional. They care for the residents with dignity and are empathetic to all who live there. The management team are extremely hard working and ensure the carers perform their tasks to the full. I would certainly recommend this home to anyone.
Thank you for taking the time to share your experience of The Manor House. It is lovely to hear that you are happy with the care your Mother receives. We will pass on your kind words to the team.
Very impressed with the care shown to my mother. Accommodation is of a high standard and the cleanliness standards are very high. My Mum enjoys her meals and the quality is good. She is participating in many of the activities organised for residents Monday to Friday and seems very happy and settled.
We are delighted to hear that you are happy with the care your Mother is receiving, and thank you very much for your kind review. Providing the best care possible to all of our Residents is extremely important to us - your comments are much appreciated and will be passed on to all our staff.
My Mam suffering with Dementia moved into the Manor in 2018. She has been looked after and well cared for by the staff for all this time. The home is lovely, furnished to a high standard, with great carers and staff who do a great job. I have total respect for all who look after the residents and who keep the Manor House in tip top condition.
Thank you very much for your lovely review. We are delighted that you have been happy with the care your Mum has received since she came to live with us. We believe our staff are exceptional in the care they provide for each of our residents, and it is very much appreciated to have your endorsement...
I did not need to worry about anything.
The level of care and undertaken by all the staff was truly outstanding.
The friends he made, the staff, the trips out- all extremely invaluable.
We are going to reuse as many times as possible.
A true 10/10 experience all around .
Thank you for taking the time to share your family experience of The Manor House Whickham. The staff thoroughly enjoyed supporting your Dad while he was with us and it has been lovely to see him when he has returned to visit some friends he made whilst he was here. We look forward to seeing him in the future and we will share your comments with our staff team.
My mother in law moved to Manor House in June 2023 and passed away May 2025. Throughout, her care has been excellent, the home is very well maintained, lovely staff throughout. The genuine attention of the carers towards my mother in law cannot be expressed in words. Admin, maintenance, and cleaning staff are all brilliant. During palliative care and the last 2 weeks before she died, the dignity, love and respect and care for us all was just so good we will be forever grateful.
It was a pleasure and a privilege for the team to care for your lovely Mum during her time at The Manor House, and to also extend that support to the family when needed. Thank you for taking the time to write such a lovely review. We will ensure that your kind words are shared with all of our staff.
My mum has been a resident since 09/23 following a stay in hospital. The overall care she has received is exemplary. Every member of staff is helpful, polite and respectful towards the residents. Plus the management team are always available should you need to discuss anything. It's also wonderful to have dedicated activity staff who go above and beyond arranging twice-daily activities. If you had to choose your own care home this would be it!
Thank you for sharing such positive feedback of life at The Manor House Whickham. We will ensure that your kind words are shared with the staff team.
My aunt who is 99 has been in The Manor House for a number of years. When she first moved in, she settled very quickly, and continues to enjoy the food and the facilities on offer. The staff are exceptional! They are very caring, patient and always welcoming. The communication is excellent and the staff go over and above in ensuring my aunt's needs are met. I do not live locally, and am very grateful that I know my aunt is comfortable and being well cared for. A big thank you to the team at The Manor House. It really does deserve its outstanding rating and I would not hesitate to recommend it.
It is always lovely to hear how pleased our residents and their families are with the care and facilities provided at The Manor House Whickham. Thank you for taking the time to write such kind words and we will ensure this is shared with our fabulous team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 September 2019Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for The Manor House Whickham.
Awards / Recognitions (4)
- 31 Jan 2025Recipient: The Manor House Whickham
- 31 Jan 2025Recipient: Hadrian Healthcare Ltd
- 31 Jan 2024Recipient: The Manor House Whickham
Accreditations
There are no accreditations posted yet for The Manor House Whickham.
Meet the Team (1)

Jane is highly visible in the home and her support of staff, residents, relatives and professional colleagues is well acknowledged.
Frequently Asked Questions about The Manor House Whickham
What types of Care is The Manor House Whickham registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Manor House Whickham have?
There are 75 Single Rooms.
What are the Facilities & Services at The Manor House Whickham?
Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is The Manor House Whickham to the centre of Newcastle upon Tyne?
3.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Manor House Whickham to verify any information. View our terms and conditions. The Manor House Whickham has an Enhanced Service -more info.