






The Manor House Whickham is registered for seventy-five adults, fully resourced and expertly staffed to carry out professional care provision, with a versatile outlook towards clients' requirements.
The homely comforts, together with a beautiful interior, are enhanced by well-kept and landscaped gardens. Residents may also enjoy the dining bistros, a cinema / bar, a hairdressing and beauty salon, and a varied social events programme.
Staff are experienced in the challenges that residents with memory loss face, with skilled and empathetic dementia care being one of the home's key goals.
Care Provided by The Manor House Whickham
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 75 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact The Manor House Whickham to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Hadrian Healthcare Ltd
- Private Owned
Person in charge
- Jane Tworkowski(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2011
- Last Refurbishment: 2023
- Number of floors: 3
Room Information
- Single Rooms (75)
- Single Rooms with ensuite Wet Room (74)
Visiting
- Visitors are welcome at any time. Occasional limitations may be in place if advised by Health Protection professionals.
Parking
- The car park is to the rear of the building.
The Manor House Whickham Reviews (61)
The Manor House Whickham has a Review Score of 9.8 (9.833) out of 10, based on 23 reviews in the last 2 years.
Over all time The Manor House Whickham has 61 reviews.
My mother used Manor House for respite then following a deterioration in her needs was admitted permanently. The care so far has been outstanding which was my main concern. The home itself is very tastefully furnished to a very high standard. Activities are daily and very good. The food choices are excellent and quality of food very good. Staff keep me updated in my mother's care I have no hesitation asking for updates. My mother is very happy here which is a huge relief to the family.
Thank you for taking the time to share your experience of The Manor House Whickham. It is lovely to hear that your Mother is happy living in the home and that you yourself have observed the care delivered to be outstanding. Your comments will be shared with the team at The Manor House.
The home itself is stunning. It's well-maintained and modern in a traditional way. My mum is really well looked after and I feel the staff know her very well. My mum is unable to communicate well but staff know her needs, likes and dislikes. They also recognise when she is unwell. The food is outstanding and there are many opportunities for relatives to eat with their loved ones. There are activities morning and afternoon to ensure your loved one is entertained and stimulated. The staff are wonderful with my mum and us, her family. We couldn't be happier.
It is lovely to hear that you feel your Mum is really well looked after at The Manor House Whickham and that the staff know your Mum really well and can anticipate her care needs. Your lovely comments will be shared with the team. Thank you.
My family member went to live at The Manor House over 3 years ago and we have not been disappointed with the home itself or her care since. This home is lovely both inside and outside in the gardens. The recent addition of a garden to the front of the main door has been well thought out and gives the residents more outdoor space to sit in. It is always clean and tidy and the cleaning staff are friendly and helpful. Since day 1 Mum has been treated with respect by staff who care about their residents. Any questions I have regarding my Mum, her care and welfare have always been answered quickly and honestly. The office staff are prompt in returning calls and answering queries. I would not hesitate in recommending a visit and considering The Manor House for a loved one.
Thank you for sharing such a positive experience of the care and support provided at The Manor House Whickham. The staff team are a wonderful asset and we will ensure that your kind words are shared with them.
Fabulous staff who actually care about the residents.
Beautiful surroundings and facilities.
Amazing hairdressing salon.
It is truly a home-from-home well run and managed by a great team of people.
Thank you for taking the time to share such positive comments about The Manor House Whickham. All feedback is very important to us as we constantly strive to improve our facilities and the care we provide. We will ensure that your comments are shared with the staff team.
The accommodation cannot be faulted, overall, the quality of the 'the home' is excellent, this would include the initial impression given and sustained throughout the whole.
Residents are treated with respect and consideration to meet individual needs.
In addition, 'Health and Safety' aspects are observed, in relation, to individual circumstances, (i.e. my sister's).
For the residents, a full programme of optional activities and entertainment lends itself to a pleasant environment.
The management and staff are particularly caring.
The latter, in reality, is what makes an excellent care home, without, is meaningless.
Thank you for taking the time to write such a lovely review. We are very proud of our staff team and will certainly share your comments with them.
The staff have really supported not only my father but also us as a family, seeing the health changes has not been easy for any of us, however, the team have looked for different ways to manage this and they have all become an extension of our family now.
We cannot put into words how grateful we are and my father is very content, comfortable and able to live his best life!
Thank you for your very kind review regarding your father's care. We are delighted that he is happy and content living with us and that you all feel supported as a family. Your comments are very much appreciated and will be passed on to all our staff.
Manor House from entering for the first time could be seen to be of a far higher standard than other care homes. Facilities for residents are second to none, with rooms spacious and comfortable. From the first few hours, my father-in-law was welcomed by all staff and settled in quickly. The care and attention staff pay to all residents means we know he is safe, treated with respect and well looked after.
Thank you for your kind review. We are delighted to hear how pleased you are with your Father-in-Law's care at The Manor House Whickham, and that he is settled and happy. We do our best to ensure that all our Residents feel cared for and content living with us and we will certainly pass on your kind words to our staff.
An excellent care home run with residents' well-being at the forefront. Staff are an absolute credit to their profession.
Thank you very much for taking the time to write such a positive review. We will ensure that your feedback is shared with the staff team.
Of all the homes reviewed and visited prior to my wife entering, this home stood out as vastly superior to the others. Interviews with management were reassuring and the reality since my wife's admission has even been better than expected. Management of the home is outstanding, and as a result, the standards of care are the highest including all the features below. I have no criticism of any feature or aspect of the home and my wife's care.
It is lovely to hear that the dedication and care of the staff team is acknowledged in such a positive review and that you, her family, are reassured that you have made the correct care home choice. Thank you for taking the time to share your feedback.
I cannot express enough how impressed I am with the level of dedication and compassion exhibited by the entire staff of the home. There is a warm and welcoming atmosphere throughout and the staff go above and beyond to create a homely environment. In my search for a care home, I did not come across the attention to detail in decor and communal spaces like the Manor House. The carers are true professionals who treat Mum with the utmost respect and dignity, they take the time to understand her preferences which gives the family a real sense of security knowing they genuinely care about her well-being. The range of activities and programs offered is impressive and Mum is encouraged to participate in a variety of engaging and stimulating activities. The Manor House is a shining example of a care home that prioritises the happiness and well-being of its residents. The dedication of the staff, the welcoming atmosphere, and the personalised care, I would wholeheartedly recommend.
Thank you for taking the time to write such a complimentary review. We will share your lovely feedback with the staff team and they will be delighted to hear such positive remarks. We are glad that you feel that you have made the right choice of care home for your Mum and that you feel her care is...
From first viewing on a drop-in basis, I was immediately struck by the quality of the surroundings and the care staff showed to all the residents. On visiting at varying times the care, cleanliness and food have been excellent. All the staff have a real bond with mum and take care of her personal hygiene needs with respect and dignity. Even though I feel the care is excellent, the staff have been at pains to request feedback whenever they get anything wrong.
I am confident that mum has the care needed to flourish. She now participates in the various daily activities which are very well run and I can see residents are encouraged to join in. We recently had a Mexican night where relatives were encouraged to join in a meal and drinks. This gave my mum a real boost and given her short-term memory is not what it was she still remembers and talks about it a week on.
Whilst I am confident in the care and surroundings the true testament is that mum is happy, feels safe and is mentally stimulated.
Thank you for taking the time to share such positive feedback in respect of both your mum's care and your own observations and experiences of the home, the facilities and the staff team. It is lovely to hear that your mum has settled in well, is enjoying the range of activities, particularly that...
Our 81-year-old dad is very special to our large family. We needed respite care for an initial 2-week period. The staff in Manor House and the facilities are so lovely, 2 months later, he is still there! He enjoys his new life, taking part in outings and daily activities. He is so well cared for, and catered for and enjoys the 'craic' with all of the staff team. Every single staff member we have met there are a pleasure to talk to, and nothing is too much trouble. We honestly can't thank the staff/team enough. Having just been to a Mexican themed night tonight which was fantastic, I just wanted to share how wonderful the team are. A true credit to the organisation, definitely 5*s from us! Massive thank you to all.
We are delighted to have received such a lovely review regarding the happy life your father is enjoying at The Manor House Whickham. We do our utmost to ensure that everyone living with us feels fulfilled and cared for, and your comments are very much appreciated. We will certainly pass these on to all our staff.
This was my first time putting my 94-year-old Mother into respite care and I did so with some trepidation as she does not like change. However, I needn't have worried. She was very well looked after and encouraged to take part in the daily life of the home. After quickly getting over the initial upheaval of somewhere new, she appeared to settle in well during her 2-week stay.
Overall, I was very impressed by both the staff (who make the place what it is) and the facilities. The Manor House has more the feel of a good friendly hotel rather than a care home and I would definitely use the Manor House again if there is a space when needed - this is the care home you would choose for yourself!
Thank you very much for your generous review of The Manor House Whickham. We are delighted you were pleased with the care your Mother received while she stayed with us. We do our very best to ensure that all our Residents enjoy a happy and fulfilled life with us and your kind comments will be passed on to all our staff.
The excellent care my father has received from all the staff he has encountered at The Manor House started even before he moved in. It has continued to be attentive, sensitive and comprehensive. In addition, the communications with me have been thorough, pragmatic and equally sensitive. The liaison with health care professionals to identify his needs has been excellent. He is delighted with his care and I am extremely happy to think of him in such a welcoming and warm environment.
Thank you for your very kind review about the care your father is receiving at The Manor House Whickham. We are delighted to hear how pleased you are with not only his care, but also the communication you receive regarding this. We always strive to provide the best possible individual care to all...
As you can see below everything was of very high standard for me. All staff professional and caring. Thank you.
Thank you very much for your recent review regarding The Manor House Whickham. We are delighted to hear how pleased you were with your stay with us and we will pass on your thanks to all our staff.
This was my first venture into a care home for respite care and I have to admit my reasons for this was to give my family peace of mind whilst they were on holiday abroad. I visited The Manor House Whickham for a look around and then again for a pre admission assessment ahead of my stay, and I immediately knew I would be well cared for in a professional manner and I would feel safe in their care. The premises and ambience were the equivalent of a 5 star hotel, it had a lovely peaceful, relaxed atmosphere which I wasn't expecting. As a retired nurse I was very impressed. I really enjoyed the exercise class and my trip to the Metro Centre, all the staff were very pleasant and easy to talk to. Most of all I was supported to remain independent and to choose my life style whilst I was there. I would not hesitate to return. I enjoyed my holiday very much! Thank you.
We always strive to give the very best care to all of our residents in every circumstance and it’s very encouraging to hear how supported and comfortable you...
We recently moved my parents into The Manor House and the whole experience has been effortless. The staff are extremely helpful and efficient and they have made the whole process so easy, especially since we don't live nearby. My parents have settled in quickly and all the carers are so patient and kind. They are loving the food and looking forward to joining some of the activities! They have separate health issues so it has been such a relief to find them this wonderful home. We can now have peace of mind that they are safe and being well looked after. Highly recommend The Manor House to everyone!
Thank you so much for your very kind comments about the care your parents are receiving at The Manor House Whickham. We are also delighted to hear about your very positive experience regarding their move to our home. We do our utmost to ensure that all our residents receive the best care possible...
Mum's Alzheimer's continues to progress however as there is consistency of staff, they all understand Mum's needs, changing moods, and proactively support her, and us as a family, to ensure she feels safe and supported during episodes of confusion.
Thank you for taking the time to submit such a lovely review. We are pleased to hear that your mum has settled so well since moving into The Manor House. Your kind words will be shared with the staff team at the home.
Mum is sadly on her own but wants for nothing. The staff are attentive, kind and understanding of my mum's situation. I work in a care home myself so am aware of the difficulties that both staff and residents can face day to day. I am not a frequent visitor as I live some way away but I sleep at night knowing that Mum is well cared for. Thank you to the staff at The Manor House Whickham, I owe you so much.
Thank you for giving us the opportunity to care for your father. Your kind words regarding his care while he lived at The Manor House will be shared with the staff team. We are pleased to hear that you are reassured by the care your mother continues to receive. Our residents always come first for...
I looked around many care homes until I found The Manor House Whickham. The care is exceptional. Our mother has Alzheimer's but is clearly very happy here. Her health has improved greatly since entering the home during Covid. We are able to call anytime and the staff are always welcoming. Mum is always well presented and the home smells clean and fresh, unlike others I have looked around. She loves the staff, the food and the entertainment.
We are delighted to hear how pleased you are with the care your mother receives at The Manor House Whickham. Thank you very much for providing such a generous review and we trust your mother continues to thrive within our care.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 September 2019Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Manor House Whickham.
There are no upcoming events for The Manor House Whickham.
Awards / Recognitions (4)
- 31 Jan 2025Recipient: The Manor House Whickham
- 31 Jan 2025Recipient: Hadrian Healthcare Ltd
- 31 Jan 2024Recipient: The Manor House Whickham
Accreditations
There are no accreditations posted yet for The Manor House Whickham.
Meet the Team (1)

Jane is highly visible in the home and her support of staff, residents, relatives and professional colleagues is well acknowledged.
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