The Manor House Whickham

Someone moving into care is a big step for all involved, but I wouldn't hesitate to recommend The Manor House as a destination of choice.

I am very happy with the care my mother receives in Manor House. The staff generally exceptional. They care for the residents with dignity and are empathetic to all who live there. The management team are extremely hard working and ensure the carers perform their tasks to the full. I would certainly recommend this home to anyone.

Very impressed with the care shown to my mother. Accommodation is of a high standard and the cleanliness standards are very high. My Mum enjoys her meals and the quality is good. She is participating in many of the activities organised for residents Monday to Friday and seems very happy and settled.

My Mam suffering with Dementia moved into the Manor in 2018. She has been looked after and well cared for by the staff for all this time. The home is lovely, furnished to a high standard, with great carers and staff who do a great job. I have total respect for all who look after the residents and who keep the Manor House in tip top condition.

A true 10/10 experience all around .

My mother in law moved to Manor House in June 2023 and passed away May 2025. Throughout, her care has been excellent, the home is very well maintained, lovely staff throughout. The genuine attention of the carers towards my mother in law cannot be expressed in words. Admin, maintenance, and cleaning staff are all brilliant. During palliative care and the last 2 weeks before she died, the dignity, love and respect and care for us all was just so good we will be forever grateful.

My mum has been a resident since 09/23 following a stay in hospital. The overall care she has received is exemplary. Every member of staff is helpful, polite and respectful towards the residents. Plus the management team are always available should you need to discuss anything. It's also wonderful to have dedicated activity staff who go above and beyond arranging twice-daily activities. If you had to choose your own care home this would be it!

My aunt who is 99 has been in The Manor House for a number of years. When she first moved in, she settled very quickly, and continues to enjoy the food and the facilities on offer. The staff are exceptional! They are very caring, patient and always welcoming. The communication is excellent and the staff go over and above in ensuring my aunt's needs are met. I do not live locally, and am very grateful that I know my aunt is comfortable and being well cared for. A big thank you to the team at The Manor House. It really does deserve its outstanding rating and I would not hesitate to recommend it.

My mother used Manor House for respite then following a deterioration in her needs was admitted permanently. The care so far has been outstanding which was my main concern. The home itself is very tastefully furnished to a very high standard. Activities are daily and very good. The food choices are excellent and quality of food very good. Staff keep me updated in my mother's care I have no hesitation asking for updates. My mother is very happy here which is a huge relief to the family.

The home itself is stunning. It's well-maintained and modern in a traditional way. My mum is really well looked after and I feel the staff know her very well. My mum is unable to communicate well but staff know her needs, likes and dislikes. They also recognise when she is unwell. The food is outstanding and there are many opportunities for relatives to eat with their loved ones. There are activities morning and afternoon to ensure your loved one is entertained and stimulated. The staff are wonderful with my mum and us, her family. We couldn't be happier.

My family member went to live at The Manor House over 3 years ago and we have not been disappointed with the home itself or her care since. This home is lovely both inside and outside in the gardens. The recent addition of a garden to the front of the main door has been well thought out and gives the residents more outdoor space to sit in. It is always clean and tidy and the cleaning staff are friendly and helpful. Since day 1 Mum has been treated with respect by staff who care about their residents. Any questions I have regarding my Mum, her care and welfare have always been answered quickly and honestly. The office staff are prompt in returning calls and answering queries. I would not hesitate in recommending a visit and considering The Manor House for a loved one.

It is truly a home-from-home well run and managed by a great team of people.

The latter, in reality, is what makes an excellent care home, without, is meaningless.

We cannot put into words how grateful we are and my father is very content, comfortable and able to live his best life!

Manor House from entering for the first time could be seen to be of a far higher standard than other care homes. Facilities for residents are second to none, with rooms spacious and comfortable. From the first few hours, my father-in-law was welcomed by all staff and settled in quickly. The care and attention staff pay to all residents means we know he is safe, treated with respect and well looked after.

An excellent care home run with residents' well-being at the forefront. Staff are an absolute credit to their profession.

Of all the homes reviewed and visited prior to my wife entering, this home stood out as vastly superior to the others. Interviews with management were reassuring and the reality since my wife's admission has even been better than expected. Management of the home is outstanding, and as a result, the standards of care are the highest including all the features below. I have no criticism of any feature or aspect of the home and my wife's care.

I cannot express enough how impressed I am with the level of dedication and compassion exhibited by the entire staff of the home. There is a warm and welcoming atmosphere throughout and the staff go above and beyond to create a homely environment. In my search for a care home, I did not come across the attention to detail in decor and communal spaces like the Manor House. The carers are true professionals who treat Mum with the utmost respect and dignity, they take the time to understand her preferences which gives the family a real sense of security knowing they genuinely care about her well-being. The range of activities and programs offered is impressive and Mum is encouraged to participate in a variety of engaging and stimulating activities. The Manor House is a shining example of a care home that prioritises the happiness and well-being of its residents. The dedication of the staff, the welcoming atmosphere, and the personalised care, I would wholeheartedly recommend.

From first viewing on a drop-in basis, I was immediately struck by the quality of the surroundings and the care staff showed to all the residents. On visiting at varying times the care, cleanliness and food have been excellent. All the staff have a real bond with mum and take care of her personal hygiene needs with respect and dignity. Even though I feel the care is excellent, the staff have been at pains to request feedback whenever they get anything wrong.

I am confident that mum has the care needed to flourish. She now participates in the various daily activities which are very well run and I can see residents are encouraged to join in. We recently had a Mexican night where relatives were encouraged to join in a meal and drinks. This gave my mum a real boost and given her short-term memory is not what it was she still remembers and talks about it a week on.

Whilst I am confident in the care and surroundings the true testament is that mum is happy, feels safe and is mentally stimulated.

Our 81-year-old dad is very special to our large family. We needed respite care for an initial 2-week period. The staff in Manor House and the facilities are so lovely, 2 months later, he is still there! He enjoys his new life, taking part in outings and daily activities. He is so well cared for, and catered for and enjoys the 'craic' with all of the staff team. Every single staff member we have met there are a pleasure to talk to, and nothing is too much trouble. We honestly can't thank the staff/team enough. Having just been to a Mexican themed night tonight which was fantastic, I just wanted to share how wonderful the team are. A true credit to the organisation, definitely 5*s from us! Massive thank you to all.