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The Manor House Whickham

Banktop, Whickham, Newcastle upon Tyne, Tyne & Wear NE16 4AT
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The Manor House Whickham, Newcastle upon Tyne
The Manor House Whickham, Newcastle upon Tyne
The Manor House Whickham, Newcastle upon Tyne

The Manor House Whickham is registered for seventy-five adults, fully resourced and expertly staffed to carry out professional care provision, with a versatile outlook towards clients' requirements.

The homely comforts, together with a beautiful interior, are enhanced by well-kept and landscaped gardens. Residents may also enjoy the dining bistros, a cinema / bar, a hairdressing and beauty salon, and a varied social events programme.

Staff are experienced in the challenges that residents with memory loss face, with skilled and empathetic dementia care being one of the home's key goals.

Care Provided by The Manor House Whickham

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact The Manor House Whickham to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Jane Tworkowski(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2011
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (75)
  • Single Rooms with ensuite Wet Room (74)

Visiting

  • Visitors are welcome at any time. Occasional limitations may be in place if advised by Health Protection professionals.

Parking

  • The car park is to the rear of the building.

The Manor House Whickham Reviews (61)

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9.8

The Manor House Whickham has a Review Score of 9.8 (9.833) out of 10, based on 23 reviews in the last 2 years. Over all time The Manor House Whickham has 61 reviews.

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Review from Tina F (Daughter-in-law of Resident) published on 2 February 2023 Submitted via Website
Overall Experience

My father-in-law has been in The Manor House since last summer. The staff on the Chesters ward have been so supportive towards him. The care and compassion that have been shown are second to none. The staff have helped settle him when he gets upset.

Reply from Morag Purvis, Operations Director at The Manor House Whickham

Thank you for your kind and positive regarding the care of your Father in Law. We always strive to give the best possible care to each of our residents and we appreciate your kind feedback.

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Review from Stewart F (Friend of Resident) published on 2 February 2023 Submitted via Website
Overall Experience

As always the staff are courteous and helpful every time I visit. They keep me fully informed of any situations in the home and it is always kept extremely clean. In addition, the outside and gardens are always clean and attractive.

Reply from Morag Purvis, Operations Director at The Manor House Whickham

Thank you very much for your kind comments regarding The Manor House, we are delighted that you have such a positive experience each time you visit your friend.

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Review from Rachel A (Daughter of Resident) published on 8 August 2022 Submitted via Website
Overall Experience

An excellent care home that cares for all residents well being and needs with love care and respect. All the staff are friendly, professional and willing to go the extra mile to make residents happy. The activities offered are excellent and the cleanliness and facilities are outstanding. My mum is very happy living there.

Reply from Morag Purvis, Operations Director at The Manor House Whickham

Thank you very much for your kind and positive comments. We are delighted to hear that you are pleased with all the care and support your Mum receives and that she is very happy living at The Manor House Whickham. Your lovely comments have been passed on to all the staff.

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Review from Lyndsay M (Daughter of Resident) published on 5 August 2022 Submitted via Website
Overall Experience

I can’t rate this care provision highly enough. The hardest decision I ever had to make was finding my father's forever home that would live up to my standards of looking after him, as I would. They go over and above in every way. Every single member of staff I have had the pleasure of coming across is so friendly, respectful and professional. Since covid, they have maintained a safe and secure system to protect their residents, staff and visitors. They are always encouraging their residents to get involved and stimulate them, even more so when doors are closed to visitors. The staff are bursting with bright-coloured personalities and I genuinely see that they enjoy their job and love the residents like they are their own family. I have no worries or concerns here and only hope if ever my time came to be in full-time care, my family pick here for me. Residents are treated like royalty. Thank you to every one of you for your commitment and support to the residents - you are superstars.

Reply from Morag Purvis, Operations Director at The Manor House Whickham

Thank you so much for your extremely kind and positive comments about the care your father receives at The Manor House Whickham. We do our very best to ensure that all our residents receive the best care possible and it is really encouraging to receive such a lovely review. Your comments have been shared with all our staff at the Home.

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Review from Susan B (Daughter of Resident) published on 28 January 2021 Submitted via Postal Card
Overall Experience

I will preface this review by saying I have worked in the care services for over 20-years as a care provider and I hold a diploma in management of care services. I cannot praise the management, nurses and care assistants and all the staff enough. All the staff have allowed my father's final days with dignity, care and compassion, during these difficult times. They all handled this situation willingly and enabled us to visit him on his final days. The staff were friendly, professional and pleasant. I cannot commend them enough. I just wish I could have been more involved with the home but could not due to Covid restrictions.

Reply from Audrey Wood, PA at The Manor House Whickham

Thank you so much for taking the time to write to us about the care your father received at The Manor House Whickham, and please accept our sincere condolences on his passing. Your kind comments are very much appreciated, and these have been passed on to all our staff at the Home. We send our best wishes to you and your family.

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Review from R H (Daughter of Resident) published on 10 November 2020 Submitted via Postal Card
Overall Experience

The Manor House Whickham is an excellent care home. It provides a fabulous standard of care in outstanding surroundings. The carers have a great understanding of their residents who are cared for in a very dignified manner. They are all involved in a range of activities and outings, giving them variety in their day. I couldn't praise the staff enough. Relatives are kept updated and are made to feel very welcome.

Reply from Morag Purvis, Operations Director, Hadrian Healthcare at The Manor House Whickham

Many thanks for sharing your review. Dignity, respect and compassion are at the heart of our approach to care, and our residents are always our first priority.

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Review from Nicky G (Daughter of Resident) published on 28 July 2020 Submitted via Website
Overall Experience

Dad has been in The Manor House for two and a half years now. The care towards him has been of an extremely high standard. The staff are so friendly, hardworking and demonstrate affection, support and kindness at all times. Covid 19 has been an incredibly tough time for Care Homes. We were given regular updates during the lockdown as to the ongoing situation. It was extremely hard not to be able to visit him in the initial few weeks, but it was so reassuring that we had the opportunity to have regular video calls. Not only has it lifted his spirits, but it has also lifted mine. Now we can visit for half-hour appointment slots. It's just wonderful. Everyone has been so accommodating, and I cannot thank the staff enough for caring for everyone's precious loved ones, not only at this difficult time but on a daily basis, week in week out every year. Most importantly, Dad seems to be very content and has placed his trust in the staff who treat the residents like a big family.

Reply from Morag Purvis, Operations Director Hadrian Healthcare at The Manor House Whickham

It's lovely to know that your Dad is enjoying living at The Manor House. Thank you so much for your patience with the restricted visiting we have had to impose, we're delighted we can arrange short visits in person now.

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Review from Barbara H (Daughter of Resident) published on 15 July 2020 Submitted via Website
Overall Experience
The Manor House has been exceptional during the Covid-19 outbreak. Communication has been excellent, virtual visiting encouraged and a broad range of stimulating activities continued. PPE has always been available.

My mother tells me she is well looked after and this is very obvious during our daily video calls. Thank you to the whole team at Manor House.

Reply from Morag Purvis, Operations Director Hadrian Healthcare at The Manor House Whickham

We are delighted that you and your mother have enjoyed the video calls. Thank you for your understanding and support through this time, and for sharing your review.

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Review from Rodda C (Daughter of Resident) published on 15 July 2020 Submitted via Website
Overall Experience

Manor House staff have been excellent during the Coronavirus outbreak. It has been very hard not being able to visit during lockdown, but I know Mam is safe and being looked after. They have continued to keep me updated and have regularly sent photographs of her doing the activities they provide. They have recently let members of the family visit residents, it is really nice to have one-to-one time, albeit for 30 minutes. I can't wait to be able to actually hug my mam but in the meantime I know she is in safe hands. Would definitely recommend this care home.

Reply from Morag Purvis, Operations Director Hadrian Healthcare at The Manor House Whickham

Thank you so much for your patience during restricted visiting, and for helping us to keep everyone safe. We are very pleased we can now ease the restrictions a little. Thank you for your review, we really appreciate it.

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Review from Robert M (Son of Resident) published on 15 July 2020 Submitted via Website
Overall Experience

Wonderful care for my mother at this nursing home, especially during the pandemic. On visiting before the lockdown the home is beautifully furnished, extremely clean and well cared for. The staff are fantastic and the care is wonderful. The residents are treated with dignity, respect and care. The food is of a high standard. One of the outstanding areas of this home is the social events and activities for all the residents, especially those suffering with dementia. I have visited many care homes over the years as part of my job and The Manor is by far the best in environment and care. Family members are always warmly welcomed by the staff.

Reply from Morag Purvis, Operations Director Hadrian Healthcare at The Manor House Whickham

Thank you for your review, it's lovely to know that we are meeting your expectations. Thank you also for your support whilst we have had to put visiting restrictions in place to help keep everyone safe during Covid-19.

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Review from Gordon C (Son of Resident) published on 15 July 2020 Submitted via Website
Overall Experience
My mother has been a resident for some time. She was finding looking after herself difficult so, following falls and a number of infections, she moved into The Manor House. I was worried that she wouldn't settle at first but after a short while was comfortably established in her room.
The staff take great care of her and she has suffered no more falls since moving here. Any health problems are dealt with promptly.
Her room and all public rooms are clean and very comfortable.
The staff treat residents as family members, visitors and families in a similar manner.

Moving her here has given our family a great deal of peace of mind and I would recommend the home to anyone.

Reply from Morag Purvis, Operations Director Hadrian Healthcare at The Manor House Whickham

Many thanks for sharing your experience of The Manor House. We always aim to provide the best care for each resident according to their particular needs and interests.

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Review from Connie M (Daughter of Resident) published on 15 July 2020 Submitted via Website
Overall Experience

The Manor House continues to provide the highest quality of care to my mother who has been in their care over three years. She has been extremely ill at times but through their diligence and excellent care she has maintained a decent quality of life and as a family we are so grateful. During the recent lockdown, the staff have had weekly contact set up via video calls so that we can see our Mum, talk to her and ask nursing staff any relevant questions. We have also been kept well informed on updates and Government regulations through regular emailed letters from The Care Home Manager.

Reply from Morag Purvis, Operations Director Hadrian Healthcare at The Manor House Whickham

Thank you for taking the time to write this review, we really value your feedback. We are committed to keeping residents as safe as possible during the Covid-19 pandemic, many thanks for your patience and understanding while we have visiting restrictions in place to help with this.

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Review from Mary P (Resident / Service User) published on 3 February 2020 Submitted via Postal Card
Overall Experience

The care and attention given to the preparation of Christmas at Manor House was superb. The focus from all the staff was centred around all the residents. Presents were bought in line with residents interests and tasks. Father Christmas visited the Christmas parties and there were carol singers from young school children to adult choirs. The hard work from all the staff made for a happy and memorable Christmas for everyone.

Reply from Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Whickham

Thank you so much for your review. We’re delighted to know how much you enjoyed the Christmas celebrations at The Manor House.

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Review from L C (Daughter of Resident) published on 27 January 2020 Submitted via Postal Card
Overall Experience

Both my parents are in The Manor House. It is a very happy place with caring staff. The residents are treated as individuals and all needs catered for. My parents feel like they are living with family. I am happy to leave them where I know they are being well cared for day and night. Visitors are also welcomed by staff and are happy to deal with any queries on the spot. We couldn't imagine life without The Manor House now.

Reply from Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Whickham

We are very pleased that your parents feel so at home at The Manor House. Thank you for taking the time to share your experience.

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Review from R C (Daughter of Resident) published on 22 January 2020 Submitted via Postal Card
Overall Experience

The care my mum has received at the Manor House has been amazing. It was a difficult decision to move my mum into full-time care and the staff have made such effort to make sure this happened as smoothly as possible. I cannot fault the care she has received and the facilities are fantastic. I have really noticed an improvement in my mum over the past few months and so have others. I cannot recommend more highly.

Reply from Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Whickham

Many thanks for your review. We understand just how difficult and emotional it can be when considering a move to a new home, and we find it helpful to get to know each resident and their life history before they move so we can anticipate and respond to their individual needs.

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Review from L C (Daughter of Resident) published on 24 September 2019 Submitted via Postal Card
Overall Experience
My dad has been here for about 9 months and is extremely happy. Every time I visit he says he has no problems and that the people here are wonderful.
He is very well cared for, physically and emotionally.
The staff have gone out of their way for him, helping him to begin new activities and providing stimulating activities such as crazy golf, art classes as well as lovely visits.

Thank you for all of your care.

Reply from Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Whickham

It is lovely to know that your dad is enjoying life at The Manor House, thank you. We are always available to talk with residents and their families - if there is ever anything you would like to discuss please just say.

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Review from Sheila E (Daughter-in-law of Resident) published on 20 August 2019 Submitted via Website
Overall Experience

My mother-in-law was resident for a few months. The standard of care was impeccable, the manager inspirational.

Reply from Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Whickham

Thank you for your review, we really value all feedback. We aim to provide the best care for each of our residents at all times.

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Review from June G (Daughter of Resident) published on 23 April 2019 Submitted via Postal Card
Overall Experience

There is one word; outstanding. We have had such peace if mind since my mother moved into The Manor House, not only is the care superb but they also care for me and are very supportive.

Reply from Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Whickham

Thank you for sharing your experience of our care and accommodation at The Manor House. It is very good to know that we are meeting your expectations in all areas. We take a holistic approach and that includes providing support to the families of our residents too, as and when needed.

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Review from Mark Y (Son of Resident) published on 7 March 2019 Submitted via Postal Card
Overall Experience

My mam has been in The Manor House for nearly two years now and I can not think of words to describe how fantastic my mams living environment is. When looking for a home for my mam I wanted somewhere for my mam to go to "live" her life and they have provided that. I would recommend The Manor House in a heartbeat.

Reply from Morag Purvis, Operations Director Hadrian Healthcare Group at The Manor House Whickham

Many thanks for your review. Lifestyle is an important part of our approach and we encourage all our residents to be as independent as they want to be, knowing that staff are always on hand to help if needed. We are delighted The Manor House is meeting your expectations.

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Review from Mark W (Son of Resident) published on 6 March 2019 Submitted via Postal Card
Overall Experience

Issue over Prostrap injection sorted quickly. Ongoing issue with clothes going missing. Inconsistency between staff on shifts to keep to care plan.

Reply from Morag Purvis, Operations Director Hadrian Healthcare Group at The Manor House Whickham

Thank you for your review, all feedback is important to us. We understand that you have since met with the Deputy Manager to discuss your comments and you are happy with the outcomes of that meeting. However, if there is anything you would like to discuss with senior staff at any time, please don’t hesitate to do so. Our aim is always to provide the best care for each of our residents.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 03 September 2019
Overall
Outstanding
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

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Meet the Team (1)

Jane Tworkowski
Jane TworkowskiJob Title:Registered ManagerJoined: 2011
Jane is an experienced Registered General Nurse who has chosen to work in the care home sector since she first qualified in 1995. She is passionate about supporting her team to deliver high-quality, personalised care and will often be found working alongside her colleagues in a variety of roles.

Jane is highly visible in the home and her support of staff, residents, relatives and professional colleagues is well acknowledged.

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