The Manor House Whickham

Banktop, Whickham, Newcastle upon Tyne NE16 4AT
Review Us
Top 20 carehome certificate
9.9 50 Reviews
  • The Manor House Whickham, Newcastle upon Tyne
The Manor House Whickham is registered for seventy-five adults, fully resourced and expertly staffed to carry out professional care provision, with a versatile outlook towards clients' requirements.

The homely comforts, together with a beautiful interior, are enhanced by well-kept and landscaped gardens. Residents may also enjoy the dining bistros, a cinema / bar, a hairdressing and beauty salon, and a varied social events programme.

Staff are experienced in the challenges that residents with memory loss face, with skilled and empathetic dementia care being one of the home's key goals.
Show The Manor House Whickham on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Person in charge

  • Jane Tworkowski (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2011
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (75)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (74)

Visiting

  • Visitors are welcome at any time. Occasional limitations may be in place if advised by Health Protection professionals.

Parking

  • The car park is to the rear of the building.

The Manor House Whickham Reviews (50)

9.9

The Manor House Whickham has a Review Score of 9.9 (9.940) out of 10, based on 21 reviews in the last 2 years.
Over all time The Manor House Whickham has 50 reviews.

Overall Experience
  • 49
  • 0
  • 1
  • 0
  • 0
Date Published
  • 50
  • 2
  • 9
  • 21
  • 29
Reviewer Connection to The Manor House Whickham
  • 26
  • 12
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 50, showing 41-50
Review from Connie M (Daughter of Resident) published on 15 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Manor House continues to provide the highest quality of care to my mother who has been in their care over three years. She has been extremely ill at times but through their diligence and excellent care she has maintained a decent quality of life and as a family we are so grateful. During the recent
lockdown, the staff have had weekly contact set up via video calls so that we can see our Mum, talk to her and ask nursing staff any relevant questions. We have also been kept well informed on updates and Government regulations through regular emailed letters from The Care Home Manager.
Reply from Morag Purvis, Operations Director Hadrian Healthcare at The Manor House Whickham

Thank you for taking the time to write this review, we really value your feedback. We are committed to keeping residents as safe as possible during the Covid-19 pandemic, many thanks for your patience and understanding while we have visiting restrictions in place to help with this.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mary P (Resident) published on 3 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and attention given to the preparation of Christmas at Manor House was superb. The focus from all the staff was centred around all the residents. Presents were bought in line with residents interests and tasks. Father Christmas visited the Christmas parties and there were carol singers from
young school children to adult choirs. The hard work from all the staff made for a happy and memorable Christmas for everyone.
Reply from Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Whickham

Thank you so much for your review. We’re delighted to know how much you enjoyed the Christmas celebrations at The Manor House.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L C (Daughter of Resident) published on 27 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my parents are in The Manor House. It is a very happy place with caring staff. The residents are treated as individuals and all needs catered for. My parents feel like they are living with family. I am happy to leave them where I know they are being well cared for day and night. Visitors are also
welcomed by staff and are happy to deal with any queries on the spot. We couldn't imagine life without The Manor House now.
Reply from Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Whickham

We are very pleased that your parents feel so at home at The Manor House. Thank you for taking the time to share your experience.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R C (Daughter of Resident) published on 22 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mum has received at the Manor House has been amazing. It was a difficult decision to move my mum into full-time care and the staff have made such effort to make sure this happened as smoothly as possible. I cannot fault the care she has received and the facilities are fantastic. I have really
noticed an improvement in my mum over the past few months and so have others. I cannot recommend more highly.
Reply from Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Whickham

Many thanks for your review. We understand just how difficult and emotional it can be when considering a move to a new home, and we find it helpful to get to know each resident and their life history before they move so we can anticipate and respond to their individual needs.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L C (Daughter of Resident) published on 24 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been here for about 9 months and is extremely happy. Every time I visit he says he has no problems and that the people here are wonderful.
He is very well cared for, physically and emotionally.
The staff have gone out of their way for him, helping him to begin new activities and providing
stimulating activities such as crazy golf, art classes as well as lovely visits.
Thank you for all of your care.
Reply from Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Whickham

It is lovely to know that your dad is enjoying life at The Manor House, thank you. We are always available to talk with residents and their families - if there is ever anything you would like to discuss please just say.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sheila E (Daughter-in-law of Resident) published on 20 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law was resident for a few months. The standard of care was impeccable, the manager inspirational.
Reply from Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Whickham

Thank you for your review, we really value all feedback. We aim to provide the best care for each of our residents at all times.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from June G (Daughter of Resident) published on 23 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is one word; outstanding. We have had such peace if mind since my mother moved into The Manor House, not only is the care superb but they also care for me and are very supportive.
Reply from Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Whickham

Thank you for sharing your experience of our care and accommodation at The Manor House. It is very good to know that we are meeting your expectations in all areas. We take a holistic approach and that includes providing support to the families of our residents too, as and when needed.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mark Y (Son of Resident) published on 7 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam has been in The Manor House for nearly two years now and I can not think of words to describe how fantastic my mams living environment is. When looking for a home for my mam I wanted somewhere for my mam to go to "live" her life and they have provided that. I would recommend The Manor House in
a heartbeat.
Reply from Morag Purvis, Operations Director Hadrian Healthcare Group at The Manor House Whickham

Many thanks for your review. Lifestyle is an important part of our approach and we encourage all our residents to be as independent as they want to be, knowing that staff are always on hand to help if needed. We are delighted The Manor House is meeting your expectations.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mark W (Son of Resident) published on 6 March 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Issue over Prostrap injection sorted quickly. Ongoing issue with clothes going missing. Inconsistency between staff on shifts to keep to care plan.
Reply from Morag Purvis, Operations Director Hadrian Healthcare Group at The Manor House Whickham

Thank you for your review, all feedback is important to us. We understand that you have since met with the Deputy Manager to discuss your comments and you are happy with the outcomes of that meeting. However, if there is anything you would like to discuss with senior staff at any time, please don’t hesitate to do so. Our aim is always to provide the best care for each of our residents.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D G (Son of Resident) published on 5 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would recommend The Manor House, Whickham to anybody. The level of care is excellent. I know my parents are well looked after and they are in a safe (and secure) environment.
Reply from Morag Purvis, Operations Director Hadrian Healthcare Group at The Manor House Whickham

We always aim to provide the highest standard of care for each of our residents, according to their individual needs and interests, so they can enjoy life to the full. Thank you for sharing your experience of The Manor House.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.940)

Overview of Review Score

The Review Score of 9.9 (9.940) out of 10 for The Manor House Whickham is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.940 for The Manor House Whickham is calculated as follows: ( (236 Excellents x 5) + (15 Goods x 4) ) ÷ 251 Ratings = 4.94
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Manor House Whickham is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Sep 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (4)

Meet the Team (1)

Jane

Jane Tworkowski

Job Title: Registered Manager Joined: 2011

Jane is an experienced Registered General Nurse who has chosen to work in the care home sector since she first qualified in 1995. She is passionate about supporting her team to deliver high-quality, personalised care and will often be found working alongside her colleagues in a variety of roles.

Jane is highly visible in the home and her support of staff, residents, relatives and professional colleagues is well acknowledged.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Manor House Whickham to verify any information. View our terms and conditions. The Manor House Whickham has an Enhanced Service - more info.