Submit a Review for The Manor House Whickham
Banktop, Whickham, Newcastle upon Tyne, NE16 4AT
View full details of The Manor House WhickhamLatest Reviews for The Manor House Whickham
12 March 2026
My Mum has been a resident at The Manor house for over 2 years, now. She has settled in well, in part due to the welcoming atmosphere, but in most part to the staff who are on the whole friendly, caring and considerate.
They are attentive to Mum's needs and are communicative with her family
ensuring we are happy in the knowledge that she is being well looked after.
The home and Mum's room are kept meticulously clean. The domestic staff are visible and also interact with all the residents.
The amenities are well organised with either a Doctor or Health visitor who attends the home every Monday. There are hairdressing facilities on site and activities organised by a dedicated team to keep the residence mentally and physically active.
Three hot meals a day with a choice. Equally if a resident decides they would like an alternative the catering staff will accommodate, where at all possible.
Any issues or comments are welcomed by the team leaders.
09 February 2026
We have used this care home since June 2025. The home is very well managed with a high standard of care. We have responsibility for an elderly resident and act as powers of attorney. We visited the home in summer 2025 to 'assess' its suitability. We had already visited several homes in the
North-East. We were not disappointed, nor have we been since. The staff are friendly and caring. Food and nutrition standards are high on their list of priorities and medical issues are dealt with promptly and efficiently. The weekly organised events are varied and suitable for any and all residents All in all we are thrilled.
29 January 2026
I had 2 falls in May 2025 after which I was unable to care for myself. I am 94. My nephew found this excellent home for me. I was in a very poor state mentally and physically. They have given me wonderful care. They have managed to increase my weight gradually to 6st 11ozs. The staff are marvelous.
20 January 2026
The home is well managed. My Mam has been there about a year and has settled and made some friends. The staff are all very friendly and approachable if I have any concerns they are acted on quickly. The home is well maintained both inside and gardens.The entertainment staff try there hardest to
please everyone with activities.They even organise a church service once a month which I thought was very thoughtful. You can also approach the management with any concerns.
14 November 2025
Just had to leave ...so disappointed and shocked at the appalling level of care by a particular care worker .. I won't go in to details but the information me Patrons can only have one cup of tea after dinner, when being advised this is supposed to be bespoke person centered care they laughed and
found my comments funny...They argued telling me what has been happening daily since my mum went in who I know was incorrect as I visit most nights over Dinner.Having worked for best part of 40 years in care I've never met such a rude uncaring care worker .
06 November 2025
All of the staff provide the highest standard of care to my Mother, we had never had any concerns in the almost 8 years that my Mother has been a resident here. The staff treat my Mother with respect, they really are a credit to the profession.
27 October 2025
We had concerns about how Dad would adapt to life in a care home, when he was discharged from hospital just before Christmas, but we need not have worried. There were several areas of trepidation for him, from comfort to care and also about how it would smell, but its 5 stars in all of these areas.
The whole of the staff from medical and caring, to admin and management, have all been excellent and made not just him, but also us as relatives feel like part of life at 'The Manor'.
He really appreciates the care and interaction he receives, and we do understand he can be challenging occasionally, but the Team that looks after him does it with compassion and also a smile, which he really likes.
The standard of rooms and general decor is excellent and this also applies to the gardens and outside areas.
Someone moving into care is a big step for all involved, but I wouldn't hesitate to recommend The Manor House as a destination of choice.
23 October 2025
I am very happy with the care my mother receives in Manor House. The staff generally exceptional. They care for the residents with dignity and are empathetic to all who live there. The management team are extremely hard working and ensure the carers perform their tasks to the full. I would
certainly recommend this home to anyone.
10 October 2025
Very impressed with the care shown to my mother. Accommodation is of a high standard and the cleanliness standards are very high. My Mum enjoys her meals and the quality is good. She is participating in many of the activities organised for residents Monday to Friday and seems very happy and
settled.
09 October 2025
My Mam suffering with Dementia moved into the Manor in 2018. She has been looked after and well cared for by the staff for all this time. The home is lovely, furnished to a high standard, with great carers and staff who do a great job. I have total respect for all who look after the residents and
who keep the Manor House in tip top condition.
20 June 2025
My dad had a fantastic stay here.
I did not need to worry about anything.
The level of care and undertaken by all the staff was truly outstanding.
The friends he made, the staff, the trips out- all extremely invaluable.
We are going to reuse as many times as possible.
A true 10/10
experience all around .
13 June 2025
My mother in law moved to Manor House in June 2023 and passed away May 2025. Throughout, her care has been excellent, the home is very well maintained, lovely staff throughout. The genuine attention of the carers towards my mother in law cannot be expressed in words. Admin, maintenance, and cleaning
staff are all brilliant. During palliative care and the last 2 weeks before she died, the dignity, love and respect and care for us all was just so good we will be forever grateful.
21 February 2025
My mum has been a resident since 09/23 following a stay in hospital. The overall care she has received is exemplary. Every member of staff is helpful, polite and respectful towards the residents. Plus the management team are always available should you need to discuss anything. It's also wonderful
to have dedicated activity staff who go above and beyond arranging twice-daily activities. If you had to choose your own care home this would be it!
03 October 2024
My aunt who is 99 has been in The Manor House for a number of years. When she first moved in, she settled very quickly, and continues to enjoy the food and the facilities on offer. The staff are exceptional! They are very caring, patient and always welcoming. The communication is excellent and the
staff go over and above in ensuring my aunt's needs are met. I do not live locally, and am very grateful that I know my aunt is comfortable and being well cared for. A big thank you to the team at The Manor House. It really does deserve its outstanding rating and I would not hesitate to recommend it.
02 October 2024
My mother used Manor House for respite then following a deterioration in her needs was admitted permanently. The care so far has been outstanding which was my main concern. The home itself is very tastefully furnished to a very high standard. Activities are daily and very good. The food choices are
excellent and quality of food very good. Staff keep me updated in my mother's care I have no hesitation asking for updates. My mother is very happy here which is a huge relief to the family.
02 October 2024
The home itself is stunning. It's well-maintained and modern in a traditional way. My mum is really well looked after and I feel the staff know her very well. My mum is unable to communicate well but staff know her needs, likes and dislikes. They also recognise when she is unwell. The food is
outstanding and there are many opportunities for relatives to eat with their loved ones. There are activities morning and afternoon to ensure your loved one is entertained and stimulated. The staff are wonderful with my mum and us, her family. We couldn't be happier.
02 October 2024
My family member went to live at The Manor House over 3 years ago and we have not been disappointed with the home itself or her care since. This home is lovely both inside and outside in the gardens. The recent addition of a garden to the front of the main door has been well thought out and gives
the residents more outdoor space to sit in. It is always clean and tidy and the cleaning staff are friendly and helpful. Since day 1 Mum has been treated with respect by staff who care about their residents. Any questions I have regarding my Mum, her care and welfare have always been answered quickly and honestly. The office staff are prompt in returning calls and answering queries. I would not hesitate in recommending a visit and considering The Manor House for a loved one.
03 July 2024
Always immaculately clean due to the team at Whickham who keep everything the way you would expect it to be.
Fabulous staff who actually care about the residents.
Beautiful surroundings and facilities.
Amazing hairdressing salon.
It is truly a home-from-home well run and managed by a great team
of people.
10 June 2024
I rate 'The Manor House' Residential Care Home - First Class.
The accommodation cannot be faulted, overall, the quality of the 'the home' is excellent, this would include the initial impression given and sustained throughout the whole.
Residents are treated with respect and consideration to meet
individual needs.
In addition, 'Health and Safety' aspects are observed, in relation, to individual circumstances, (i.e. my sister's).
For the residents, a full programme of optional activities and entertainment lends itself to a pleasant environment.
The management and staff are particularly caring.
The latter, in reality, is what makes an excellent care home, without, is meaningless.
25 April 2024
My father has now been a resident at The Manor House for over two years. He initially went for a spell of respite following a hospital admission prior to going home, as soon as my father walked through the door he felt like he was in a 5-star hotel. The staff all made a fuss of him on day one and
that continued throughout. This was mainly the reason why when he got home and his health and cognition deteriorated he asked to go back.
The staff have really supported not only my father but also us as a family, seeing the health changes has not been easy for any of us, however, the team have looked for different ways to manage this and they have all become an extension of our family now.
We cannot put into words how grateful we are and my father is very content, comfortable and able to live his best life!
Latest Reviews for The Manor House Whickham
12 March 2026
My Mum has been a resident at The Manor house for over 2 years, now. She has settled in well, in part due to the welcoming atmosphere, but in most part to the staff who are on the whole friendly, caring and considerate.
They are attentive to Mum's needs and are communicative with her family
ensuring we are happy in the knowledge that she is being well looked after.
The home and Mum's room are kept meticulously clean. The domestic staff are visible and also interact with all the residents.
The amenities are well organised with either a Doctor or Health visitor who attends the home every Monday. There are hairdressing facilities on site and activities organised by a dedicated team to keep the residence mentally and physically active.
Three hot meals a day with a choice. Equally if a resident decides they would like an alternative the catering staff will accommodate, where at all possible.
Any issues or comments are welcomed by the team leaders.
09 February 2026
We have used this care home since June 2025. The home is very well managed with a high standard of care. We have responsibility for an elderly resident and act as powers of attorney. We visited the home in summer 2025 to 'assess' its suitability. We had already visited several homes in the
North-East. We were not disappointed, nor have we been since. The staff are friendly and caring. Food and nutrition standards are high on their list of priorities and medical issues are dealt with promptly and efficiently. The weekly organised events are varied and suitable for any and all residents All in all we are thrilled.
29 January 2026
I had 2 falls in May 2025 after which I was unable to care for myself. I am 94. My nephew found this excellent home for me. I was in a very poor state mentally and physically. They have given me wonderful care. They have managed to increase my weight gradually to 6st 11ozs. The staff are marvelous.
20 January 2026
The home is well managed. My Mam has been there about a year and has settled and made some friends. The staff are all very friendly and approachable if I have any concerns they are acted on quickly. The home is well maintained both inside and gardens.The entertainment staff try there hardest to
please everyone with activities.They even organise a church service once a month which I thought was very thoughtful. You can also approach the management with any concerns.
14 November 2025
Just had to leave ...so disappointed and shocked at the appalling level of care by a particular care worker .. I won't go in to details but the information me Patrons can only have one cup of tea after dinner, when being advised this is supposed to be bespoke person centered care they laughed and
found my comments funny...They argued telling me what has been happening daily since my mum went in who I know was incorrect as I visit most nights over Dinner.Having worked for best part of 40 years in care I've never met such a rude uncaring care worker .
06 November 2025
All of the staff provide the highest standard of care to my Mother, we had never had any concerns in the almost 8 years that my Mother has been a resident here. The staff treat my Mother with respect, they really are a credit to the profession.
27 October 2025
We had concerns about how Dad would adapt to life in a care home, when he was discharged from hospital just before Christmas, but we need not have worried. There were several areas of trepidation for him, from comfort to care and also about how it would smell, but its 5 stars in all of these areas.
The whole of the staff from medical and caring, to admin and management, have all been excellent and made not just him, but also us as relatives feel like part of life at 'The Manor'.
He really appreciates the care and interaction he receives, and we do understand he can be challenging occasionally, but the Team that looks after him does it with compassion and also a smile, which he really likes.
The standard of rooms and general decor is excellent and this also applies to the gardens and outside areas.
Someone moving into care is a big step for all involved, but I wouldn't hesitate to recommend The Manor House as a destination of choice.
23 October 2025
I am very happy with the care my mother receives in Manor House. The staff generally exceptional. They care for the residents with dignity and are empathetic to all who live there. The management team are extremely hard working and ensure the carers perform their tasks to the full. I would
certainly recommend this home to anyone.
10 October 2025
Very impressed with the care shown to my mother. Accommodation is of a high standard and the cleanliness standards are very high. My Mum enjoys her meals and the quality is good. She is participating in many of the activities organised for residents Monday to Friday and seems very happy and
settled.
09 October 2025
My Mam suffering with Dementia moved into the Manor in 2018. She has been looked after and well cared for by the staff for all this time. The home is lovely, furnished to a high standard, with great carers and staff who do a great job. I have total respect for all who look after the residents and
who keep the Manor House in tip top condition.
20 June 2025
My dad had a fantastic stay here.
I did not need to worry about anything.
The level of care and undertaken by all the staff was truly outstanding.
The friends he made, the staff, the trips out- all extremely invaluable.
We are going to reuse as many times as possible.
A true 10/10
experience all around .
13 June 2025
My mother in law moved to Manor House in June 2023 and passed away May 2025. Throughout, her care has been excellent, the home is very well maintained, lovely staff throughout. The genuine attention of the carers towards my mother in law cannot be expressed in words. Admin, maintenance, and cleaning
staff are all brilliant. During palliative care and the last 2 weeks before she died, the dignity, love and respect and care for us all was just so good we will be forever grateful.
21 February 2025
My mum has been a resident since 09/23 following a stay in hospital. The overall care she has received is exemplary. Every member of staff is helpful, polite and respectful towards the residents. Plus the management team are always available should you need to discuss anything. It's also wonderful
to have dedicated activity staff who go above and beyond arranging twice-daily activities. If you had to choose your own care home this would be it!
03 October 2024
My aunt who is 99 has been in The Manor House for a number of years. When she first moved in, she settled very quickly, and continues to enjoy the food and the facilities on offer. The staff are exceptional! They are very caring, patient and always welcoming. The communication is excellent and the
staff go over and above in ensuring my aunt's needs are met. I do not live locally, and am very grateful that I know my aunt is comfortable and being well cared for. A big thank you to the team at The Manor House. It really does deserve its outstanding rating and I would not hesitate to recommend it.
02 October 2024
My mother used Manor House for respite then following a deterioration in her needs was admitted permanently. The care so far has been outstanding which was my main concern. The home itself is very tastefully furnished to a very high standard. Activities are daily and very good. The food choices are
excellent and quality of food very good. Staff keep me updated in my mother's care I have no hesitation asking for updates. My mother is very happy here which is a huge relief to the family.
02 October 2024
The home itself is stunning. It's well-maintained and modern in a traditional way. My mum is really well looked after and I feel the staff know her very well. My mum is unable to communicate well but staff know her needs, likes and dislikes. They also recognise when she is unwell. The food is
outstanding and there are many opportunities for relatives to eat with their loved ones. There are activities morning and afternoon to ensure your loved one is entertained and stimulated. The staff are wonderful with my mum and us, her family. We couldn't be happier.
02 October 2024
My family member went to live at The Manor House over 3 years ago and we have not been disappointed with the home itself or her care since. This home is lovely both inside and outside in the gardens. The recent addition of a garden to the front of the main door has been well thought out and gives
the residents more outdoor space to sit in. It is always clean and tidy and the cleaning staff are friendly and helpful. Since day 1 Mum has been treated with respect by staff who care about their residents. Any questions I have regarding my Mum, her care and welfare have always been answered quickly and honestly. The office staff are prompt in returning calls and answering queries. I would not hesitate in recommending a visit and considering The Manor House for a loved one.
03 July 2024
Always immaculately clean due to the team at Whickham who keep everything the way you would expect it to be.
Fabulous staff who actually care about the residents.
Beautiful surroundings and facilities.
Amazing hairdressing salon.
It is truly a home-from-home well run and managed by a great team
of people.
10 June 2024
I rate 'The Manor House' Residential Care Home - First Class.
The accommodation cannot be faulted, overall, the quality of the 'the home' is excellent, this would include the initial impression given and sustained throughout the whole.
Residents are treated with respect and consideration to meet
individual needs.
In addition, 'Health and Safety' aspects are observed, in relation, to individual circumstances, (i.e. my sister's).
For the residents, a full programme of optional activities and entertainment lends itself to a pleasant environment.
The management and staff are particularly caring.
The latter, in reality, is what makes an excellent care home, without, is meaningless.
25 April 2024
My father has now been a resident at The Manor House for over two years. He initially went for a spell of respite following a hospital admission prior to going home, as soon as my father walked through the door he felt like he was in a 5-star hotel. The staff all made a fuss of him on day one and
that continued throughout. This was mainly the reason why when he got home and his health and cognition deteriorated he asked to go back.
The staff have really supported not only my father but also us as a family, seeing the health changes has not been easy for any of us, however, the team have looked for different ways to manage this and they have all become an extension of our family now.
We cannot put into words how grateful we are and my father is very content, comfortable and able to live his best life!