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Grays Close, Hadleigh, Ipswich, IP7 6AG
View full details of Waterfield HouseLatest Reviews for Waterfield House
08 January 2026
The great thing about WH is the atmosphere - the staff are unfailingly kind, but above all cheerful, and seem only too happy to support my mother's needs. They are also a great help with her dog, who is vital to her well-being. I feel my mother is in a safe and happy place, and the staff treat her
like she is a friend.
07 January 2026
My mum came to Waterfield House (dementia unit) directly from hospital in October after suffering a fall at her previous care home. Katie was incredibly helpful with the move and eased any concerns I had from the very beginning.
The rooms are beautiful, spacious, and homely, with en-suite
facilities. The staff are genuinely kind, have a real understanding of how to communicate with residents living with dementia, and provide excellent care. My mum has settled in really well, which gives me great peace of mind.
I only wish we had found Waterfield House sooner.
07 January 2026
My sister has recently moved in and is enjoying her stay. Staff are great and helpful. She tell me what she been up to in the day with a planner they have. Safe clean and beautiful run place. They have large normal rooms and apartments to chose from. Lovely outside gardens for the summer warmer
months.
So glad my sister is happy here.
11 November 2025
I was very impressed with Waterfield House when I visited my sister in law for the first time. I was amazed at the way the staff looked after me until my sister in law arrived from hospital. They have been very helpful every time I have been up to visit my sister in law. You feel very welcome as if
you are family. I am very glad that I have got something homely, and she is well looked after I can have peace of mind knowing she is being care for.
19 May 2025
My dad has recently been moved to Waterfield House.
Within 2 weeks, I have noticed a difference. He is no longer bedridden like he was in the other home, and he is enjoying food again.
Waterfield House is very welcoming/clean, and the staff who I've met are lovely.
I hope my dad really thrives
here as he deserves it.
16 May 2025
My dad got to go to this lovely care home 2 weeks ago. I was so happy for him. When me and my sister visited him, the staff were so lovely and friendly. The place is amazing, looks like a hotel, not a care home, very posh and looks great in the rooms and reception rooms. People are very friendly &
nice. I think my dad will be happy with this one. The staff who look after him are great. Thank you very much for everything you all do. xxx
07 October 2024
After suffering a stroke and spending 7 weeks in hospital my 92-year-old father came to reside at Waterfield House. Unfortunately his stay was to be far shorter than we had anticipated, however, for the short period of his stay he was always treated with kindness, courtesy and compassion. The carers
were unfailingly helpful and considerate to Dad's needs. Had Dad been more able I'm sure he would have enjoyed and participated in the various activities on offer, my sister and I were impressed with the activity team who always seemed to be organising something for the residents.
24 September 2024
My dear mum was at Waterfield House for a year and eight months until she sadly passed away in July. The care my mum received was amazing. All the staff are so dedicated and caring and looked after my mum so well. The staff are all friendly and do such an amazing job. The atmosphere in the care home
is excellent, all the staff are very welcoming. Thank you so much Waterfield House staff for your true dedication.
19 February 2024
My mum has been at Waterfield House for 2 years now and overall I’ve been very happy. But over the last 6 months, I feel something has gone wrong and feel quite frustrated and let down! The decor upstairs is very poor and in my opinion, is not Dementia friendly! I feel the home is very short staffed
and the staff are pushed to their limits. I visit my mum every other day and if I didn’t go, I know for sure that she wouldn’t be eaten probably! As there is never enough staff to sit and encourage mum to eat. And her personal needs are not always met, and on many occasions, I’ve had to deal with it myself.
There is nowhere upstairs that I feel is a nice place to sit with mum to have a chat and cuppa. I always take mum downstairs to the cafe, but sometimes that’s not always possible as activities are taking place. In my personal view, some parts of the upstairs feel like it’s God's waiting room!
31 January 2024
Both my parents are residents in a flat in Waterfield House. They both have complex needs. They are extremely well looked after, carers are kind, supportive and helpful. Their flat and Waterfield House are kept clean on a daily basis and the garden is always looked after and is an appealing place to
sit on warm days. Activities are inclusive and well run with residents enjoying them. Senior staff and managers are informed, always approachable and put themselves out to liaise with relatives and residents.
14 December 2023
Overall I'm happy with my Mum's care - the staff are kind and caring. However, I feel that there may be a shortage of staff at present. I feel Mum's dignity is compromised when I see her in the sitting room with food all down her front; the simple act of putting an apron/ bib on her would solve the
problem. This has already been raised with staff.
14 November 2023
My mother has only recently gone into Waterfield House, with a view to remaining for as long as possible. On our first visit, we were met by the Customer Relations Manager, who immediately made us feel very welcome and relaxed. We had a leisurely tour of the home, so nice not to have been rushed
around. All our queries/worries were well explained and we were introduced to various staff that were on duty that day. I have since been (unannounced) to visit my mother, she looked very well, her clothes clean and had even seen the hairdresser. Her room was immaculately clean and tidy. Waterfield House is a lovely modern, airy home and nothing seems too much for any of the staff, no matter what you request. I feel very pleased that my mother is in such a caring home.
14 November 2023
Mum has now been living in Waterfield House for over 5 years and is very happy there. Mum hasn't been well lately and it is really nice to see how caring all of the staff are. Nothing is too much trouble for them. They are always approachable and genuinely seem to care. As a family, we are really
pleased with the care given at Waterfield and would thoroughly recommend it.
30 August 2023
Excellent in all areas.
Staff very friendly.
Nothing is too much trouble.
The home is very clean (no smells at all).
Food is varied and plenty of it.
14 March 2023
My mother was a resident at Waterfield House from 2015 until she died aged a hundred in January 2023. Throughout those years she was well cared for and every time anyone from our family visited we were always made to feel very welcome. I used to visit every week so got to know the regular staff
well. They were always very approachable and helpful. The care and attention they gave to my mother, who was not mobile and suffered from vascular dementia, was excellent. Whenever she was unwell they quickly contacted the local health centre for advice or arranged a visit from a medical professional. Our family has no hesitation in recommending Waterfield House as a place where your loved one will be well cared for and would like to thank all the staff for keeping our mother happy and comfortable.
17 February 2023
More than happy with the current situation for my mother. Food is to her liking. She has formed several friendships and they all seem happy. Friendly environment and a happy atmosphere and lots of activities.
15 February 2023
Since moving into Waterfield House Care Home in October 2021 my mother has had a new lease of life.
Despite her difficulties with motor skills and communication at times (she has Anomic dysphasia) she loves being there and involves herself in the fantastic activities that have stimulated her. She
is happy, well looked after and cared for. Waterfield House has a lovely atmosphere throughout.
07 February 2023
Managers and all staff are helpful and caring.
The building and facilities are good.
There are not enough care staff and they are not paid enough. Staff retention seems to be decreasing. This is causing my mother stress. She is meeting agency staff that she has never seen before.
She said to
me yesterday, 'I feel like just a number'.
I appreciate and confirm that the care home managers and staff are doing the very best that they can but wish that the company would put more financial investment into staff numbers and retention.
22 November 2022
Staff are professional, caring, attentive and comforting. My father suffers from advanced dementia but they are always there for him to support him and give that reassurance. The senior staff are also very understanding, but the carers are absolute stars.
12 August 2022
The manager and her team run a very efficient and caring home. They are friendly and always ready to help. My friend is happy and well looked after. Food is plentiful and imaginative and there is a nice atmosphere throughout Waterfield House.
Latest Reviews for Waterfield House
08 January 2026
The great thing about WH is the atmosphere - the staff are unfailingly kind, but above all cheerful, and seem only too happy to support my mother's needs. They are also a great help with her dog, who is vital to her well-being. I feel my mother is in a safe and happy place, and the staff treat her
like she is a friend.
07 January 2026
My mum came to Waterfield House (dementia unit) directly from hospital in October after suffering a fall at her previous care home. Katie was incredibly helpful with the move and eased any concerns I had from the very beginning.
The rooms are beautiful, spacious, and homely, with en-suite
facilities. The staff are genuinely kind, have a real understanding of how to communicate with residents living with dementia, and provide excellent care. My mum has settled in really well, which gives me great peace of mind.
I only wish we had found Waterfield House sooner.
07 January 2026
My sister has recently moved in and is enjoying her stay. Staff are great and helpful. She tell me what she been up to in the day with a planner they have. Safe clean and beautiful run place. They have large normal rooms and apartments to chose from. Lovely outside gardens for the summer warmer
months.
So glad my sister is happy here.
11 November 2025
I was very impressed with Waterfield House when I visited my sister in law for the first time. I was amazed at the way the staff looked after me until my sister in law arrived from hospital. They have been very helpful every time I have been up to visit my sister in law. You feel very welcome as if
you are family. I am very glad that I have got something homely, and she is well looked after I can have peace of mind knowing she is being care for.
19 May 2025
My dad has recently been moved to Waterfield House.
Within 2 weeks, I have noticed a difference. He is no longer bedridden like he was in the other home, and he is enjoying food again.
Waterfield House is very welcoming/clean, and the staff who I've met are lovely.
I hope my dad really thrives
here as he deserves it.
16 May 2025
My dad got to go to this lovely care home 2 weeks ago. I was so happy for him. When me and my sister visited him, the staff were so lovely and friendly. The place is amazing, looks like a hotel, not a care home, very posh and looks great in the rooms and reception rooms. People are very friendly &
nice. I think my dad will be happy with this one. The staff who look after him are great. Thank you very much for everything you all do. xxx
07 October 2024
After suffering a stroke and spending 7 weeks in hospital my 92-year-old father came to reside at Waterfield House. Unfortunately his stay was to be far shorter than we had anticipated, however, for the short period of his stay he was always treated with kindness, courtesy and compassion. The carers
were unfailingly helpful and considerate to Dad's needs. Had Dad been more able I'm sure he would have enjoyed and participated in the various activities on offer, my sister and I were impressed with the activity team who always seemed to be organising something for the residents.
24 September 2024
My dear mum was at Waterfield House for a year and eight months until she sadly passed away in July. The care my mum received was amazing. All the staff are so dedicated and caring and looked after my mum so well. The staff are all friendly and do such an amazing job. The atmosphere in the care home
is excellent, all the staff are very welcoming. Thank you so much Waterfield House staff for your true dedication.
19 February 2024
My mum has been at Waterfield House for 2 years now and overall I’ve been very happy. But over the last 6 months, I feel something has gone wrong and feel quite frustrated and let down! The decor upstairs is very poor and in my opinion, is not Dementia friendly! I feel the home is very short staffed
and the staff are pushed to their limits. I visit my mum every other day and if I didn’t go, I know for sure that she wouldn’t be eaten probably! As there is never enough staff to sit and encourage mum to eat. And her personal needs are not always met, and on many occasions, I’ve had to deal with it myself.
There is nowhere upstairs that I feel is a nice place to sit with mum to have a chat and cuppa. I always take mum downstairs to the cafe, but sometimes that’s not always possible as activities are taking place. In my personal view, some parts of the upstairs feel like it’s God's waiting room!
31 January 2024
Both my parents are residents in a flat in Waterfield House. They both have complex needs. They are extremely well looked after, carers are kind, supportive and helpful. Their flat and Waterfield House are kept clean on a daily basis and the garden is always looked after and is an appealing place to
sit on warm days. Activities are inclusive and well run with residents enjoying them. Senior staff and managers are informed, always approachable and put themselves out to liaise with relatives and residents.
14 December 2023
Overall I'm happy with my Mum's care - the staff are kind and caring. However, I feel that there may be a shortage of staff at present. I feel Mum's dignity is compromised when I see her in the sitting room with food all down her front; the simple act of putting an apron/ bib on her would solve the
problem. This has already been raised with staff.
14 November 2023
My mother has only recently gone into Waterfield House, with a view to remaining for as long as possible. On our first visit, we were met by the Customer Relations Manager, who immediately made us feel very welcome and relaxed. We had a leisurely tour of the home, so nice not to have been rushed
around. All our queries/worries were well explained and we were introduced to various staff that were on duty that day. I have since been (unannounced) to visit my mother, she looked very well, her clothes clean and had even seen the hairdresser. Her room was immaculately clean and tidy. Waterfield House is a lovely modern, airy home and nothing seems too much for any of the staff, no matter what you request. I feel very pleased that my mother is in such a caring home.
14 November 2023
Mum has now been living in Waterfield House for over 5 years and is very happy there. Mum hasn't been well lately and it is really nice to see how caring all of the staff are. Nothing is too much trouble for them. They are always approachable and genuinely seem to care. As a family, we are really
pleased with the care given at Waterfield and would thoroughly recommend it.
30 August 2023
Excellent in all areas.
Staff very friendly.
Nothing is too much trouble.
The home is very clean (no smells at all).
Food is varied and plenty of it.
14 March 2023
My mother was a resident at Waterfield House from 2015 until she died aged a hundred in January 2023. Throughout those years she was well cared for and every time anyone from our family visited we were always made to feel very welcome. I used to visit every week so got to know the regular staff
well. They were always very approachable and helpful. The care and attention they gave to my mother, who was not mobile and suffered from vascular dementia, was excellent. Whenever she was unwell they quickly contacted the local health centre for advice or arranged a visit from a medical professional. Our family has no hesitation in recommending Waterfield House as a place where your loved one will be well cared for and would like to thank all the staff for keeping our mother happy and comfortable.
17 February 2023
More than happy with the current situation for my mother. Food is to her liking. She has formed several friendships and they all seem happy. Friendly environment and a happy atmosphere and lots of activities.
15 February 2023
Since moving into Waterfield House Care Home in October 2021 my mother has had a new lease of life.
Despite her difficulties with motor skills and communication at times (she has Anomic dysphasia) she loves being there and involves herself in the fantastic activities that have stimulated her. She
is happy, well looked after and cared for. Waterfield House has a lovely atmosphere throughout.
07 February 2023
Managers and all staff are helpful and caring.
The building and facilities are good.
There are not enough care staff and they are not paid enough. Staff retention seems to be decreasing. This is causing my mother stress. She is meeting agency staff that she has never seen before.
She said to
me yesterday, 'I feel like just a number'.
I appreciate and confirm that the care home managers and staff are doing the very best that they can but wish that the company would put more financial investment into staff numbers and retention.
22 November 2022
Staff are professional, caring, attentive and comforting. My father suffers from advanced dementia but they are always there for him to support him and give that reassurance. The senior staff are also very understanding, but the carers are absolute stars.
12 August 2022
The manager and her team run a very efficient and caring home. They are friendly and always ready to help. My friend is happy and well looked after. Food is plentiful and imaginative and there is a nice atmosphere throughout Waterfield House.