Waterfield House, Ipswich, Suffolk
Waterfield House, Ipswich, Suffolk
Waterfield House, Ipswich, Suffolk

Waterfield House is a modern, well-established and purpose-built care home situated in the market town of Hadleigh.

Situated in a quiet cul-de-sac, the bright and spacious residence offers professional care for a range of needs including specialist provision for those living with dementia or requiring palliative care.

Only a 30-minute car journey from Ipswich, Waterfield House is easily accessible to people in Suffolk and beyond.

Staff create a homely environment in which residents can feel relaxed, calm and as independent as possible, while still being assured of a high level of support and care.

The superior level of accommodation features attractively-decorated and beautifully furnished individual bedrooms, which residents are free to personalise with their own items, complete with en-suite bathrooms and pleasant views - matching the bright, airy and cheerful surroundings of the rest of the home.

Waterfield House also boasts comfortable communal lounge areas where individuals can relax and socialise. Staff are also proud to have a dedicated area for dementia care, designed to enable residents to maintain their independence in a protected environment.

Being completely access friendly, residents of all mobility levels including wheelchair users, can feel confident of being able to enjoy the freedom to go where they like in safety.

With a full range of additional amenities Waterfield House also features a tea room/cafe area within the home, offering delicious homemade cakes and biscuits, as well as 'help yourself' tea and coffee facilities.

This provides a wonderful additional space for residents to meet, entertain visitors and enjoy some company and is particularly popular for residents who are living with dementia.

Group: Runwood Homes Ltd

Person in charge: Karen Allen (Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 76 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Parkinson's Disease

Admission Information: Ages from 65 to 100.

Single Rooms: 76

Rooms with ensuite WC: 76

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Television point in own room

Parking:

Own Car Park

Latest Care Quality Commission* Report on Waterfield House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.1 Waterfield House has a Review Score of 9.1 (9.136)

The Review Score of 9.1 (maximum of 10) for Waterfield House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Waterfield House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.61 for Waterfield House is calculated as follows: ( (103 Excellents x 5) + (42 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 154 Ratings = 4.61

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.526 Points relating to the number of positive Reviews for Waterfield House is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15.2 positive Reviews (76 registered maximum number of service users ÷ 5). 8 Reviews ÷ 15.2 Target = 0.526

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Waterfield House?

  • Extremely LIKELY
    12
  • Likely
    0
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Waterfield House

  • Daughter of Resident/Service User
    5
  • Niece of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • Private Carer of Resident/Service User
    1
  • more

Wonderful caring staff. Very professional care home.

How likely would you be to recommend Waterfield House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has lived here for over a year now and is very well looked after in the upstairs dementia wing. Staff are welcoming and respectful. Staff encourage residents to participate in a range of activities and mum enjoys these. The staff are always prompt in contacting us if there are any health or other issues with mum. Every three months staff and family review the care plan and we are able to discuss if any changes are needed, discuss any concerns we have and discuss things mum has done during this time.
This is a very calm, well run home and I am pleased we found this home for mum.

How likely would you be to recommend Waterfield House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

When the care home my grandmother was resided in closed in May 2016, we took the opportunity to move her to Waterfield House to be closer to her grandchildren. The home has been excellent, everything we could want for our grandmother, who has quite severe dementia. The staff are all wonderful, friendly, caring and compassionate, and they keep us up to date with any issues concerning her. The home itself is large, light and airy and the resident's bedrooms are very spacious and always kept clean and tidy.
The keypad entry to the home and the dementia floor is a reassuring feature and the coffee shop and garden areas are great to be able to use whenever we visit. Our grandmother says she enjoys the food and activities which she regularly joins in with.
We are extremely appreciative of the care our grandmother receives at this home and can highly recommend it.

How likely would you be to recommend Waterfield House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

At the age of 85, my mother was made homeless and was placed temporarily in Waterfield House. Although a 100-mile round trip each week to visit her, it soon became apparent that this is where she was happy and wanted to remain. The care she received in her eighteen months here was exceptional and the facilities excellent. All the staff, from carers, cleaners, management at all levels, friendly, approachable and always available when needed. Unfortunately, mother has just passed away but we will always be indebted to Waterfield House for making her final eighteen months so happy and a place she always referred to as home.

How likely would you be to recommend Waterfield House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The review if for my sisters in law. The first time they accessed this facility, they appeared to be very happy with stay (3 nights) and we have already booked an April stay to enable me to go away for a week or so. So yes, very pleased so far. I cannot comment really on their behalf, just what I have seen/heard.

How likely would you be to recommend Waterfield House? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My aunt was a resident here for about 5 years and was happy and well cared for. Food was excellent and the staff were friendly, cheerful and kind. In her own words, she felt safe here.

How likely would you be to recommend Waterfield House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Management and staff are to be commended for allowing me (as my mother's sole carer) a wonderful, stress-free week. Communication is very important to me and without exception, there was a continued flow of contact. I was always greeted with a smile and all queries I had were listened to with patience and respect.
My mother enjoyed her well and was happy - a great result. There was consideration, mindfulness and understanding shown to us both.

How likely would you be to recommend Waterfield House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Having used this home for my mother-in-law and now for my aunt, I have nothing but praise for it. It is the home you always hope you can select for a loved one and my wife and I are grateful we chose this one.
The home has a wonderful ambience and a kind and friendly staff. We would never hesitate to recommend this home to anybody.

How likely would you be to recommend Waterfield House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Firstly the home itself is light and airy and doesn't have any unpleasant smells. It is welcoming. The staff have gone beyond what was necessary. When my mother was admitted to the home her needs were better suited to a nursing home, but as she has already adapted to the home they were reluctant to move her again, and so went the extra mile to accommodate my mother's needs, making the last few months of her life as comfortable as possible.
This included preparing special meals for her as she had difficulty swallowing, also being attentive as to when she had urinary infections so she could be given antibiotics and therefore made more comfortable.

How likely would you be to recommend Waterfield House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Just a few more things to do as I got a bit bored. Some weeks it was hard to talk to them,I kept falling asleep so I think you should think of some more stuff to do. Everyone was friendly.
Thanks for your time.

How likely would you be to recommend Waterfield House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

I've been looked after well. The room is comfortable and quiet. The food is okay, plenty of drinks etc.
The laundry service is good.

How likely would you be to recommend Waterfield House? Don't know

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

My mother didn't want to go into respite care home but after two weeks of respite she didn't want to come home. She says the food was very good and the staff were lovely and she had made many friends there. She can't wait for her next respite time.

How likely would you be to recommend Waterfield House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have found the manager and staff to be very supportive concerning my aunt's move from sheltered accommodation in Devon to the dementia unit at Waterfield House. She has settled in very well, everywhere is immaculately clean, and the staff are always cheerful and approachable. I have put some of my aunt's own furniture and pictures in the room to help her feel at home, friendships are encouraged, and she is enjoying the food. The garden is a lovely place to sit. Relatives are encouraged to become involved in events at the home. I am delighted that my aunt is now so near to me, and is safe and well cared-for.

How likely would you be to recommend Waterfield House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Runwood Homes Ltd

Date: Saturday 01 Apr 2017

more details

February 2016

June 2013

Suffolk GEM Awards

Recipient: Waterfield House

Date: Wednesday 19 Jun 2013

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Waterfield House