
Mum always has a smile on her face which gives us the confidence that she is very happyNick M(Son of Resident/Service User)

I was overwhelmed and indeed humbled by the care given by all the staff.Anne W(Daughter of Resident/Service User)


Mum always has a smile on her face which gives us the confidence that she is very happyNick M(Son of Resident/Service User)

I was overwhelmed and indeed humbled by the care given by all the staff.Anne W(Daughter of Resident/Service User)


Waterfield House is a modern, well-established care home situated in the market town of Hadleigh. Situated in a quiet cul-de-sac, the bright and spacious residence offers professional care for a range of needs including specialist provision for those living with dementia or requiring palliative care.
Staff create a homely environment and the superior level of accommodation features attractively-decorated and beautifully furnished individual bedrooms, which residents are free to personalise with...
Care Provided by Waterfield House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 76 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Waterfield House for full pricing details and T&Cs.
Contact Waterfield House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Runwood Homes Ltd
- Private Owned
Person in charge
- Flavia Poplauschi(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 2
Room Information
- Single Rooms (76)
- Single Rooms with ensuite Wet Room (75)
Visiting
- Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building. In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
Parking
- The home includes dedicated parking spaces.
Waterfield House Reviews (64)
Waterfield House has a Review Score of 9.2 (9.176) out of 10, based on 11 reviews in the last 2 years.
Over all time Waterfield House has 64 reviews.
Staff caring and supportive.
Thank you for your review; we will ensure the review will be shared with the team
Overall quite satisfied with everything since the new manageress and team have settled in. I can see improvements with activities, etc., and my concerns taken seriously and trying to have them addressed, i.e. one male resident who is unsettling the ladies with his threatening/awful behaviour. I think it is essential to have another A.C fitted in the lounges and a bigger screen (T.V) in the lounge.
Thank you very much for your reviewed, this has been shared with the team
My mother was treated with dignity and respect from the moment she was welcomed into Waterfield House. The manager and her team were very professional all the time with my mother's care and needs. The care team were hard working and friendly. Nothing was too much to assist us as a family in every way. The nurses were very competent and professional and were helpful at all times, giving 24-hour care.
Thank you very much for your kind review, I will be sharing it with the team
I am very pleased that my sister-in-law is in Waterfield House, Hagleigh, Suffolk. I have been up to see her, and it was amazing to see her so happy and looking so well because it's been a long time since I have seen her looking so blooming, and the staff are so good to her. I know she has got dementia, but she is so happy there, and it's a relief for me not to worry about her and I did in the first place, because I am 91 years old and it's lovely to know that she is happy.
Thank you very much for your lovely feedback, this will be shared with the team!
The great thing about WH is the atmosphere - the staff are unfailingly kind, but above all cheerful, and seem only too happy to support my mother's needs. They are also a great help with her dog, who is vital to her well-being. I feel my mother is in a safe and happy place, and the staff treat her like she is a friend.
Thank you for taking the time to review Waterfield House. Our team strive to provide the best overall experience for our residents, and above all, provide the best possible care - and we're pleased you're happy with the care your mother is receiving.
The rooms are beautiful, spacious, and homely, with en-suite facilities. The staff are genuinely kind, have a real understanding of how to communicate with residents living with dementia, and provide excellent care. My mum has settled in really well, which gives me great peace of mind.
I only wish we had found Waterfield House sooner.
Thank you for taking the time to share such a thoughtful and generous review. At Waterfield House, we take great pride in delivering exceptional care and support from initial enquiry through to admission, and we are delighted to hear that Mum has settled in so well. Your kind words truly reflect our ethos and the dedication of our team, and they are greatly appreciated.
So glad my sister is happy here.
Thank you for taking the time to review our home. We're so incredibly pleased that your sister has settled in well. Our team truly do pride themselves on providing dignified, person centred care and ensure our enrichment is of the highest quality for all to enjoy.
Within 2 weeks, I have noticed a difference. He is no longer bedridden like he was in the other home, and he is enjoying food again.
Waterfield House is very welcoming/clean, and the staff who I've met are lovely.
I hope my dad really thrives here as he deserves it.
Thank you for taking the time to complete a review, it really is appreciated. We are delighted to hear that you have noticed a difference in your dad since he came to Waterfield House, that he is no longer bedridden and enjoying food again. I am very happy that you have found the home welcoming and clean with lovely staff. Kindest Regards
My dad got to go to this lovely care home 2 weeks ago. I was so happy for him. When me and my sister visited him, the staff were so lovely and friendly. The place is amazing, looks like a hotel, not a care home, very posh and looks great in the rooms and reception rooms. People are very friendly & nice. I think my dad will be happy with this one. The staff who look after him are great. Thank you very much for everything you all do. xxx
After suffering a stroke and spending 7 weeks in hospital my 92-year-old father came to reside at Waterfield House. Unfortunately his stay was to be far shorter than we had anticipated, however, for the short period of his stay he was always treated with kindness, courtesy and compassion. The carers were unfailingly helpful and considerate to Dad's needs. Had Dad been more able I'm sure he would have enjoyed and participated in the various activities on offer, my sister and I were impressed with the activity team who always seemed to be organising something for the residents.
Thank you for your kind words, I will share with the team. It is a shame we only had your Dad with us for a short time.
My dear mum was at Waterfield House for a year and eight months until she sadly passed away in July. The care my mum received was amazing. All the staff are so dedicated and caring and looked after my mum so well. The staff are all friendly and do such an amazing job. The atmosphere in the care home is excellent, all the staff are very welcoming. Thank you so much Waterfield House staff for your true dedication.
Thank you for your kind words, it was an honour to care for your mum, I will share this with the Waterfield team.
There is nowhere upstairs that I feel is a nice place to sit with mum to have a chat and cuppa. I always take mum downstairs to the cafe, but sometimes that’s not always possible as activities are taking place. In my personal view, some parts of the upstairs feel like it’s God's waiting room!
Thank you for the feedback, we will look into your suggestions and staffing is reviewed daily.
Both my parents are residents in a flat in Waterfield House. They both have complex needs. They are extremely well looked after, carers are kind, supportive and helpful. Their flat and Waterfield House are kept clean on a daily basis and the garden is always looked after and is an appealing place to sit on warm days. Activities are inclusive and well run with residents enjoying them. Senior staff and managers are informed, always approachable and put themselves out to liaise with relatives and residents.
Thank you for your lovely feedback regarding the care and environment at Waterfield House, we strive to ensure our residents' needs are met and will share your compliments with the team.
Overall I'm happy with my Mum's care - the staff are kind and caring. However, I feel that there may be a shortage of staff at present. I feel Mum's dignity is compromised when I see her in the sitting room with food all down her front; the simple act of putting an apron/ bib on her would solve the problem. This has already been raised with staff.
My mother has only recently gone into Waterfield House, with a view to remaining for as long as possible. On our first visit, we were met by the Customer Relations Manager, who immediately made us feel very welcome and relaxed. We had a leisurely tour of the home, so nice not to have been rushed around. All our queries/worries were well explained and we were introduced to various staff that were on duty that day. I have since been (unannounced) to visit my mother, she looked very well, her clothes clean and had even seen the hairdresser. Her room was immaculately clean and tidy. Waterfield House is a lovely modern, airy home and nothing seems too much for any of the staff, no matter what you request. I feel very pleased that my mother is in such a caring home.
Thank you so much from all of us at Waterfield House for your amazing review. You have put into words exactly what we have to offer to all residents, family, relatives and friends who visit and what we provide to prospective residents who may be thinking about coming to Waterfield House Care Home...
Mum has now been living in Waterfield House for over 5 years and is very happy there. Mum hasn't been well lately and it is really nice to see how caring all of the staff are. Nothing is too much trouble for them. They are always approachable and genuinely seem to care. As a family, we are really pleased with the care given at Waterfield and would thoroughly recommend it.
Thank you so much for your kind words and for taking the time to complete a review for us, it really is appreciated. We are so glad that you and your mum chose us to be her home all those years ago. She is a wonderful lady and we are so lucky to be able to care for her for all those years and continue to do so now. I'll be sure to pass your kind words on to the team.
Staff very friendly.
Nothing is too much trouble.
The home is very clean (no smells at all).
Food is varied and plenty of it.
My mother was a resident at Waterfield House from 2015 until she died aged a hundred in January 2023. Throughout those years she was well cared for and every time anyone from our family visited we were always made to feel very welcome. I used to visit every week so got to know the regular staff well. They were always very approachable and helpful. The care and attention they gave to my mother, who was not mobile and suffered from vascular dementia, was excellent. Whenever she was unwell they quickly contacted the local health centre for advice or arranged a visit from a medical professional. Our family has no hesitation in recommending Waterfield House as a place where your loved one will be well cared for and would like to thank all the staff for keeping our mother happy and comfortable.
Thank you for your lovely comments and feedback. It was a pleasure to care for your mother. We will be sure to pass your kind words on to the wider team.
Kind regards.
More than happy with the current situation for my mother. Food is to her liking. She has formed several friendships and they all seem happy. Friendly environment and a happy atmosphere and lots of activities.
We’re so happy to hear that your mother has settled in. We work hard to provide a positive and friendly environment for our residents and we’re glad to see that feels happy in her new home.
Kindest regards,
Despite her difficulties with motor skills and communication at times (she has Anomic dysphasia) she loves being there and involves herself in the fantastic activities that have stimulated her. She is happy, well looked after and cared for. Waterfield House has a lovely atmosphere throughout.
It is so lovely to hear that your mum enjoys her time at Waterfield House. We strive to provide our residents with an active and stimulating environment, and I'm happy to hear that we are meeting her needs.
Kind regards
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 February 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (10) & Events (0)
- 09 Jun 2026
Waterfield House care home, part of the Runwood Homes Group, is delighted to announce that it has successfully maintained its prestigious 5-star Food Hygiene Rating following a recent inspection by...
- 04 Jun 2026
Residents from Waterfield House care home, part of the Runwood Homes Group, enjoyed a delightful outing to Corncraft Café and Craft Shop on 2 June 2026, where they spent the...
- 26 Nov 2025
Residents of Waterfield House care home, part of the Runwood Homes Group, visited Tesco to begin their festive Christmas shopping. From choosing Christmas decorations to selecting gifts and even a...
There are no upcoming events for Waterfield House.
Awards / Recognitions (11)
- 30 Jan 2026Recipient: Runwood Homes Ltd
- 31 Jan 2025Recipient: Runwood Homes Ltd
- 31 Jan 2024Recipient: Runwood Homes Ltd
Accreditations
There are no accreditations posted yet for Waterfield House.
Meet the Team (5)

My name is Flavia, and I am the Home Manager at Waterfield House. I joined Runwood Homes in 2012 as a care assistant. During my time with Runwood Homes, I have had the opportunity to develop and progress, first of all as a Care Team Leader, then Deputy Manager, before I registered as the Home Manager at Blackthorns and now Waterfield.
I have achieved an NVQ level 5 in management and courses in management and leadership. I consider myself to be efficient, knowledgeable and well organised, skills that support me within my role as a registered manager for Waterfield care home. I hope you feel free to visit our lovely home and look forward to welcoming you.

I, Serin Jose, began my career with Runwood Homes on 3 March 2022 as a Night Carer. Through dedication, hard work, and continuous support from the organisation, I was promoted within a few months to the role of Night Care Team Leader. I successfully carried out this role for one year, demonstrating strong leadership and the ability to manage and support my team effectively during night shifts.
Following this, I progressed to the position of Day Care Team Leader, where I further developed my leadership, communication, and organisational skills while ensuring high standards of care and teamwork during daytime operations. During my journey, I also completed the NCFE CACHE Level 3 Diploma in Adult Care, which enhanced my knowledge and professional practice in adult care.
I have been given opportunities to support other homes within the organisation, which helped me gain broader experience, adapt to different team environments, and contribute positively to maintaining care standards across services.
In September 2025, I was promoted to Unit Manager at Waterfield House. In this role, I continue to lead by example, ensuring person-centred care, staff development, and effective team coordination.
I believe I have strong leadership skills, good communication abilities, and a high level of empathy, which are essential in delivering quality care. I am committed, hardworking, and always willing to support both residents and staff. I take pride in promoting a positive working environment and ensuring the well-being and dignity of all individuals in my care.

Hi, I'm Sathian! I have proudly served as the Maintenance Man at Waterfield House for the past seven years, and I’ll be celebrating this milestone on January 31, 2025. I have a deep passion for repair and maintenance work, and I love exploring new techniques and tools to enhance my skills.
One of the most rewarding parts of my role is interacting with the residents—I enjoy our conversations and the sense of community they bring.
Outside of work, I like to unwind with movies and music, two of my favourite pastimes. They keep me inspired and relaxed, much like my work at Waterfield House.

Hi, I'm Mandy! I have been the Home Administrator at Waterfield House for three wonderful years. I truly enjoy meeting the public, including residents' relatives, and spending time with the residents themselves.
I believe in keeping life light-hearted and finding joy in every day. Outside of work, I stay active by running, going to the gym, and walking. When I’m looking to relax, you’ll often find me diving into a good book.

My role is the head housekeeper. I make sure the environment is clean and well-presented. I have been with Runwood for 10 years. I have received Dignity Star of the Month several times and won an award for best-dressed showroom. A fun fact about me is I was the new year baby for 1988 I was in the paper and my mum received a ring from the local jewellery store which I now own. What I like best about my role is the satisfaction of a well-presented home and making it comfortable and homely for the residents and families visiting.
My main hobby is walking, I have completed all the highest peaks in England among many other smaller ones.
Frequently Asked Questions about Waterfield House
What types of Care is Waterfield House registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Waterfield House have?
There are 76 Single Rooms.
What are the Facilities & Services at Waterfield House?
Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room are some of the Facilities & Services.
How far is Waterfield House to the centre of Ipswich?
7.9 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Waterfield House to verify any information. View our terms and conditions. Waterfield House has an Enhanced Service -more info.