Waterfield House

Grays Close, Hadleigh, Ipswich IP7 6AG
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8.8 61 Reviews
  • Waterfield House, Ipswich
Waterfield House is a modern, well-established care home situated in the market town of Hadleigh. Situated in a quiet cul-de-sac, the bright and spacious residence offers professional care for a range of needs including specialist provision for those living with dementia or requiring palliative care.

Staff create a homely environment and the superior level of accommodation features attractively-decorated and beautifully furnished individual bedrooms, which residents are free to personalise with their own items, complete with en-suite bathrooms and pleasant views.

Assisted Living Accommodation

Waterfield House also has assisted living accommodation. Their first & second floors consist of seven self-contained suites, small apartments designed for assisted living for those considering a move into a care home whilst maintaining their independence. Each suite has a furnished, open plan bedroom, lounge, kitchenette and en-suite wet room. All laundry and meals can be accommodated for and you will be safe in the knowledge that staff will be present 24 hours a day.

Waterfield House also boasts comfortable communal lounge areas where individuals can relax and socialise. Staff are also proud to have a dedicated area for dementia care, designed to enable residents to maintain their independence in a protected environment. Being completely access friendly, residents of all mobility levels including wheelchair users, can feel confident of being able to enjoy the freedom to go where they like in safety.

Care Provided by Waterfield House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1210 – £1458
  • Self-Funded Residential Dementia Care: £1210 – £1458
  • RESPITE Self-Funded Residential Care: £1310 – £1558
  • RESPITE Self-Funded Residential Dementia Care: £1310 – £1558

These prices are only a guideline, please contact Waterfield House to find out the exact price for your requirements.

Contact Waterfield House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Waterfield House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (76)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

8.8

Waterfield House has a Review Score of 8.8 (8.836) out of 10, based on 9 reviews in the last 2 years.
Over all time Waterfield House has 61 reviews.

Overall Experience
  • 40
  • 17
  • 4
  • 0
  • 0
Date Published
  • 61
  • 4
  • 6
  • 9
  • 52
Reviewer Connection to Waterfield House
  • 29
  • 8
  • 5
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 61, showing 61-61
Review from Alison C (Niece of Resident) published on 23 September 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found the manager and staff to be very supportive concerning my aunt's move from sheltered accommodation in Devon to the dementia unit at Waterfield House. She has settled in very well, everywhere is immaculately clean, and the staff are always cheerful and approachable. I have put some of
my aunt's own furniture and pictures in the room to help her feel at home, friendships are encouraged, and she is enjoying the food. The garden is a lovely place to sit. Relatives are encouraged to become involved in events at the home. I am delighted that my aunt is now so near to me, and is safe and well cared-for.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.8 (8.836)

Overview of Review Score

The Review Score of 8.8 (8.836) out of 10 for Waterfield House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.2 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.660 for Waterfield House is calculated as follows: ( (82 Excellents x 5) + (16 Goods x 4) + (4 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 106 Ratings = 4.66
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.176 Points relating to the number of positive Reviews for Waterfield House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 = 3.65
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2. 8 Positive Reviews ÷ 15.2 = 0.526
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Feb 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

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Meet the Team (4)

Katie

Katie Relph

Job Title: Customer Relations Manager Joined: 2025

Hello, my name is Katie, and I am the Customer Relations Manager at Waterfield House. I have been in this role since September 2025 and bring over 10 years of experience across care, leadership, and sales.


The most rewarding aspect of my role is the people I have the privilege of meeting each day. I thoroughly enjoy supporting individuals and families, ensuring a truly person-centred approach throughout their journey into care. Exceptional customer service, empathy, and person-centred care are fundamental to our work, and values that our entire team is committed to upholding.


If you are considering care for yourself or a loved one, please feel free to reach out to me directly. I am always happy to offer guidance and support, with absolutely no obligation.

Sathian

Sathian

Job Title: Maintenance Joined: 2018

Hi, I'm Sathian! I have proudly served as the Maintenance Man at Waterfield House for the past seven years, and I’ll be celebrating this milestone on January 31, 2025. I have a deep passion for repair and maintenance work, and I love exploring new techniques and tools to enhance my skills.


One of the most rewarding parts of my role is interacting with the residents—I enjoy our conversations and the sense of community they bring.


Outside of work, I like to unwind with movies and music, two of my favourite pastimes. They keep me inspired and relaxed, much like my work at Waterfield House.

Mandy

Mandy Gooding

Job Title: Home Administrator Joined: 2021

Hi, I'm Mandy! I have been the Home Administrator at Waterfield House for three wonderful years. I truly enjoy meeting the public, including residents' relatives, and spending time with the residents themselves.


I believe in keeping life light-hearted and finding joy in every day. Outside of work, I stay active by running, going to the gym, and walking. When I’m looking to relax, you’ll often find me diving into a good book.

Bonnie

Bonnie Woods

Job Title: Head Housekeeper Joined: 2014

My role is the head housekeeper. I make sure the environment is clean and well-presented. I have been with Runwood for 10 years. I have received Dignity Star of the Month several times and won an award for best-dressed showroom. A fun fact about me is I was the new year baby for 1988 I was in the paper and my mum received a ring from the local jewellery store which I now own. What I like best about my role is the satisfaction of a well-presented home and making it comfortable and homely for the residents and families visiting.


My main hobby is walking, I have completed all the highest peaks in England among many other smaller ones.

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