
Mum always has a smile on her face which gives us the confidence that she is very happyNick M(Son of Resident/Service User)

I was overwhelmed and indeed humbled by the care given by all the staff.Anne W(Daughter of Resident/Service User)


Mum always has a smile on her face which gives us the confidence that she is very happyNick M(Son of Resident/Service User)

I was overwhelmed and indeed humbled by the care given by all the staff.Anne W(Daughter of Resident/Service User)


Waterfield House is a modern, well-established care home situated in the market town of Hadleigh. Situated in a quiet cul-de-sac, the bright and spacious residence offers professional care for a range of needs including specialist provision for those living with dementia or requiring palliative care.
Staff create a homely environment and the superior level of accommodation features attractively-decorated and beautifully furnished individual bedrooms, which residents are free to personalise with...
Care Provided by Waterfield House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 76 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Waterfield House for full pricing details and T&Cs.
Contact Waterfield House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Runwood Homes Ltd
- Private Owned
Person in charge
- Flavia Poplauschi(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 2
Room Information
- Single Rooms (76)
- Single Rooms with ensuite Wet Room (75)
Visiting
- Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building. In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
Parking
- The home includes dedicated parking spaces.
Waterfield House Reviews (64)
Waterfield House has a Review Score of 9.2 (9.176) out of 10, based on 11 reviews in the last 2 years.
Over all time Waterfield House has 64 reviews.
Thanks for your time.
The laundry service is good.
My mother didn't want to go into respite care home but after two weeks of respite she didn't want to come home. She says the food was very good and the staff were lovely and she had made many friends there. She can't wait for her next respite time.
I have found the manager and staff to be very supportive concerning my aunt's move from sheltered accommodation in Devon to the dementia unit at Waterfield House. She has settled in very well, everywhere is immaculately clean, and the staff are always cheerful and approachable. I have put some of my aunt's own furniture and pictures in the room to help her feel at home, friendships are encouraged, and she is enjoying the food. The garden is a lovely place to sit. Relatives are encouraged to become involved in events at the home. I am delighted that my aunt is now so near to me, and is safe and well cared-for.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 February 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (10) & Events (0)
- 09 Jun 2026
Waterfield House care home, part of the Runwood Homes Group, is delighted to announce that it has successfully maintained its prestigious 5-star Food Hygiene Rating following a recent inspection by...
- 04 Jun 2026
Residents from Waterfield House care home, part of the Runwood Homes Group, enjoyed a delightful outing to Corncraft Café and Craft Shop on 2 June 2026, where they spent the...
- 26 Nov 2025
Residents of Waterfield House care home, part of the Runwood Homes Group, visited Tesco to begin their festive Christmas shopping. From choosing Christmas decorations to selecting gifts and even a...
There are no upcoming events for Waterfield House.
Awards / Recognitions (11)
- 30 Jan 2026Recipient: Runwood Homes Ltd
- 31 Jan 2025Recipient: Runwood Homes Ltd
- 31 Jan 2024Recipient: Runwood Homes Ltd
Accreditations
There are no accreditations posted yet for Waterfield House.
Meet the Team (5)

My name is Flavia, and I am the Home Manager at Waterfield House. I joined Runwood Homes in 2012 as a care assistant. During my time with Runwood Homes, I have had the opportunity to develop and progress, first of all as a Care Team Leader, then Deputy Manager, before I registered as the Home Manager at Blackthorns and now Waterfield.
I have achieved an NVQ level 5 in management and courses in management and leadership. I consider myself to be efficient, knowledgeable and well organised, skills that support me within my role as a registered manager for Waterfield care home. I hope you feel free to visit our lovely home and look forward to welcoming you.

I, Serin Jose, began my career with Runwood Homes on 3 March 2022 as a Night Carer. Through dedication, hard work, and continuous support from the organisation, I was promoted within a few months to the role of Night Care Team Leader. I successfully carried out this role for one year, demonstrating strong leadership and the ability to manage and support my team effectively during night shifts.
Following this, I progressed to the position of Day Care Team Leader, where I further developed my leadership, communication, and organisational skills while ensuring high standards of care and teamwork during daytime operations. During my journey, I also completed the NCFE CACHE Level 3 Diploma in Adult Care, which enhanced my knowledge and professional practice in adult care.
I have been given opportunities to support other homes within the organisation, which helped me gain broader experience, adapt to different team environments, and contribute positively to maintaining care standards across services.
In September 2025, I was promoted to Unit Manager at Waterfield House. In this role, I continue to lead by example, ensuring person-centred care, staff development, and effective team coordination.
I believe I have strong leadership skills, good communication abilities, and a high level of empathy, which are essential in delivering quality care. I am committed, hardworking, and always willing to support both residents and staff. I take pride in promoting a positive working environment and ensuring the well-being and dignity of all individuals in my care.

Hi, I'm Sathian! I have proudly served as the Maintenance Man at Waterfield House for the past seven years, and I’ll be celebrating this milestone on January 31, 2025. I have a deep passion for repair and maintenance work, and I love exploring new techniques and tools to enhance my skills.
One of the most rewarding parts of my role is interacting with the residents—I enjoy our conversations and the sense of community they bring.
Outside of work, I like to unwind with movies and music, two of my favourite pastimes. They keep me inspired and relaxed, much like my work at Waterfield House.

Hi, I'm Mandy! I have been the Home Administrator at Waterfield House for three wonderful years. I truly enjoy meeting the public, including residents' relatives, and spending time with the residents themselves.
I believe in keeping life light-hearted and finding joy in every day. Outside of work, I stay active by running, going to the gym, and walking. When I’m looking to relax, you’ll often find me diving into a good book.

My role is the head housekeeper. I make sure the environment is clean and well-presented. I have been with Runwood for 10 years. I have received Dignity Star of the Month several times and won an award for best-dressed showroom. A fun fact about me is I was the new year baby for 1988 I was in the paper and my mum received a ring from the local jewellery store which I now own. What I like best about my role is the satisfaction of a well-presented home and making it comfortable and homely for the residents and families visiting.
My main hobby is walking, I have completed all the highest peaks in England among many other smaller ones.
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