
Mum always has a smile on her face which gives us the confidence that she is very happyNick M(Son of Resident/Service User)

I was overwhelmed and indeed humbled by the care given by all the staff.Anne W(Daughter of Resident/Service User)


Mum always has a smile on her face which gives us the confidence that she is very happyNick M(Son of Resident/Service User)

I was overwhelmed and indeed humbled by the care given by all the staff.Anne W(Daughter of Resident/Service User)


Waterfield House is a modern, well-established care home situated in the market town of Hadleigh. Situated in a quiet cul-de-sac, the bright and spacious residence offers professional care for a range of needs including specialist provision for those living with dementia or requiring palliative care.
Staff create a homely environment and the superior level of accommodation features attractively-decorated and beautifully furnished individual bedrooms, which residents are free to personalise with...
Care Provided by Waterfield House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 76 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Waterfield House for full pricing details and T&Cs.
Contact Waterfield House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Runwood Homes Ltd
- Private Owned
Person in charge
- Flavia Poplauschi(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 2
Room Information
- Single Rooms (76)
- Single Rooms with ensuite Wet Room (75)
Visiting
- Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building. In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
Parking
- The home includes dedicated parking spaces.
Waterfield House Reviews (64)
Waterfield House has a Review Score of 9.2 (9.176) out of 10, based on 11 reviews in the last 2 years.
Over all time Waterfield House has 64 reviews.
The building and facilities are good.
There are not enough care staff and they are not paid enough. Staff retention seems to be decreasing. This is causing my mother stress. She is meeting agency staff that she has never seen before.
She said to me yesterday, 'I feel like just a number'.
I appreciate and confirm that the care home managers and staff are doing the very best that they can but wish that the company would put more financial investment into staff numbers and retention.
Kind regards,
Amanda
Staff are professional, caring, attentive and comforting. My father suffers from advanced dementia but they are always there for him to support him and give that reassurance. The senior staff are also very understanding, but the carers are absolute stars.
The manager and her team run a very efficient and caring home. They are friendly and always ready to help. My friend is happy and well looked after. Food is plentiful and imaginative and there is a nice atmosphere throughout Waterfield House.
Thank you for your lovely review Kay. Your feedback is crucial to us, to enable us as a team to reflect and learn and ensure the care for your loved one is that of a high standard at all times. All reviews will be shared and cascaded to the team. Have a great day!
Good care.
Nice staff.
I value the help and support of the home in my predicament. I hope to come in here at regular intervals until I sell my house.
The staff and carers at Waterfield House have been amazing. My mother was only in the home a short while before she passed away, but the staff treated her with dignity and respect. They were so caring towards her and supported her with all her needs. I couldn't have asked for better care for my mother. The staff also showed me and my sister the same support through this very difficult time.
After initially being distressed she soon and now considers it her home.
That's down to the friendly caring staff. Nothing is too much trouble.
Mum has made many new friends.
Thank you.
Hello, thanks so much for your review. We are so grateful to hear you and your mother are pleased with the transition to our care, and for how happy you are with the friendliness and care of our team. Thanks again for the positive feedback.
My father has told me more than once that all the staff with whom he comes into contact are friendly and considerate and generally have time for at least a few moments to chat. When or if I have a need to discuss any matters of potential concern at any time, a member of the management team is always available to discuss and or implement any action needed. The one area of potential (relatively minor) improvement might be to proactively feedback any specific feedback from discussions; I sometimes feel I have to ask if something specific has been attended to. This is a very minor point - in most respects the management team is excellent.
Thank you for submitting a review for Waterfield House, your feedback is crucial to us to enable us as a team to reflect and learn and ensure the care for your loved one is that of a high standard at all times, all reviews will be shared and cascaded to the team.
My mother arrived at Waterfield House on February 2021 as she could no longer cope in her own home due to her lack of mobility and increasing falls. She was very frail and in a lot of pain due to arthritis of the spine and very anxious. Since she has been with you, she has gained much more mobility and has had a new lease of life meeting new friends and care staff. A comfortable room and plenty of care has reduced her anxiety levels and also helped to alleviate a lot of the pain. I feel that I have also been kept informed when necessary to do so.
Thank you for submitting a review for Waterfield House, we appreciate all feedback and strive to improve standards of care in our home.
Mum always has a smile on her face which gives us the confidence that she is very happy being here. Highly recommend.
Hello Nick, we are really grateful to hear how happy you are with your mother's care. Thank you for your review, it greatly illustrates how we can enhance our care.
This was my first experience of a temporary residential home for my mum. I was overwhelmed and indeed humbled by the care given by all the staff. I never experienced staff getting angry or short-tempered with any resident, and the kindness shown to Mum was exemplary. Her short stay turned into a much longer one but I have peace of mind whilst she was there.
I cannot recommend Waterfield House enough. The staff are extremely professional, friendly and genuinely concerned about the welfare of all their residents. They’ve consistently gone over and above to help Mum, during her stay and have also helped me adjust to having my mum in a care setting.
My mum was in your care for 2 years and in that time she was happy, well cared for and treated with love and affection. This also gave me peace of mind knowing that she was in good hands. Thank you so much.
We always found the staffing friendly, caring and welcoming. All residents are treated with dignity.
My knowledge of the interior of the home is limited as my husband became a resident during the lockdown and I have been unable to go inside. My husband is happy there, the staff are very good and there are organised activities, which keep him occupied some of the time. The ratings I have given should read in the context that we have been unable to enter Waterfield House since my husband became a resident. Once the lockdown is over and I am able to visit, hopefully, my ratings will be higher still.
My experience was good. Mum settled down quite quickly when she moved in. The staff encouraged her to take up drawing again and helped her to find some purpose to her day. Mum had said on many occasions, that she was happy to stay at Waterfield House and hoped she would not have to leave. Mum experienced a lot of kindness at Waterfield House and enjoyed meeting other residents. The staff made her feel like she belonged there.
Having had 9 years experience with first my mother, then my aunt joining her and finally this week with my aunt dying, finally my connection with the home is broken. We have never had anything but praise for the caring staff. The home is clean and tidy and there has never been any smells you get in some homes. The food and facilities are very good. An excellent choice for anybody wanting a home for their relative.
As a close family, we all feel welcomed when we visit. The facilities are clean and lovely. All the staff are so friendly and kind to my mother and the family. Would highly recommend.
ps Someone there cooks some very nice pastries.
The Home opened recently after nearly 3 months of lockdown. I visited my granddad this weekend and he was well looked after. He looked amazing. We are ever so grateful to Waterfield House. No Coronavirus was reported there, all credit to the hard work of the staff and the management team. Thank you for all your sacrifice and commitment to keep granddad safe.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 February 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (10) & Events (0)
- 09 Jun 2026
Waterfield House care home, part of the Runwood Homes Group, is delighted to announce that it has successfully maintained its prestigious 5-star Food Hygiene Rating following a recent inspection by...
- 04 Jun 2026
Residents from Waterfield House care home, part of the Runwood Homes Group, enjoyed a delightful outing to Corncraft Café and Craft Shop on 2 June 2026, where they spent the...
- 26 Nov 2025
Residents of Waterfield House care home, part of the Runwood Homes Group, visited Tesco to begin their festive Christmas shopping. From choosing Christmas decorations to selecting gifts and even a...
There are no upcoming events for Waterfield House.
Awards / Recognitions (11)
- 30 Jan 2026Recipient: Runwood Homes Ltd
- 31 Jan 2025Recipient: Runwood Homes Ltd
- 31 Jan 2024Recipient: Runwood Homes Ltd
Accreditations
There are no accreditations posted yet for Waterfield House.
Meet the Team (5)

My name is Flavia, and I am the Home Manager at Waterfield House. I joined Runwood Homes in 2012 as a care assistant. During my time with Runwood Homes, I have had the opportunity to develop and progress, first of all as a Care Team Leader, then Deputy Manager, before I registered as the Home Manager at Blackthorns and now Waterfield.
I have achieved an NVQ level 5 in management and courses in management and leadership. I consider myself to be efficient, knowledgeable and well organised, skills that support me within my role as a registered manager for Waterfield care home. I hope you feel free to visit our lovely home and look forward to welcoming you.

I, Serin Jose, began my career with Runwood Homes on 3 March 2022 as a Night Carer. Through dedication, hard work, and continuous support from the organisation, I was promoted within a few months to the role of Night Care Team Leader. I successfully carried out this role for one year, demonstrating strong leadership and the ability to manage and support my team effectively during night shifts.
Following this, I progressed to the position of Day Care Team Leader, where I further developed my leadership, communication, and organisational skills while ensuring high standards of care and teamwork during daytime operations. During my journey, I also completed the NCFE CACHE Level 3 Diploma in Adult Care, which enhanced my knowledge and professional practice in adult care.
I have been given opportunities to support other homes within the organisation, which helped me gain broader experience, adapt to different team environments, and contribute positively to maintaining care standards across services.
In September 2025, I was promoted to Unit Manager at Waterfield House. In this role, I continue to lead by example, ensuring person-centred care, staff development, and effective team coordination.
I believe I have strong leadership skills, good communication abilities, and a high level of empathy, which are essential in delivering quality care. I am committed, hardworking, and always willing to support both residents and staff. I take pride in promoting a positive working environment and ensuring the well-being and dignity of all individuals in my care.

Hi, I'm Sathian! I have proudly served as the Maintenance Man at Waterfield House for the past seven years, and I’ll be celebrating this milestone on January 31, 2025. I have a deep passion for repair and maintenance work, and I love exploring new techniques and tools to enhance my skills.
One of the most rewarding parts of my role is interacting with the residents—I enjoy our conversations and the sense of community they bring.
Outside of work, I like to unwind with movies and music, two of my favourite pastimes. They keep me inspired and relaxed, much like my work at Waterfield House.

Hi, I'm Mandy! I have been the Home Administrator at Waterfield House for three wonderful years. I truly enjoy meeting the public, including residents' relatives, and spending time with the residents themselves.
I believe in keeping life light-hearted and finding joy in every day. Outside of work, I stay active by running, going to the gym, and walking. When I’m looking to relax, you’ll often find me diving into a good book.

My role is the head housekeeper. I make sure the environment is clean and well-presented. I have been with Runwood for 10 years. I have received Dignity Star of the Month several times and won an award for best-dressed showroom. A fun fact about me is I was the new year baby for 1988 I was in the paper and my mum received a ring from the local jewellery store which I now own. What I like best about my role is the satisfaction of a well-presented home and making it comfortable and homely for the residents and families visiting.
My main hobby is walking, I have completed all the highest peaks in England among many other smaller ones.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Waterfield House to verify any information. View our terms and conditions. Waterfield House has an Enhanced Service -more info.