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Waterfield House

Grays Close, Hadleigh, Ipswich, Suffolk IP7 6AG
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Mum always has a smile on her face which gives us the confidence that she is very happyNick M(Son of Resident/Service User)
Waterfield House, Ipswich
I was overwhelmed and indeed humbled by the care given by all the staff.Anne W(Daughter of Resident/Service User)
Waterfield House, Ipswich
Waterfield House, Ipswich

Waterfield House is a modern, well-established care home situated in the market town of Hadleigh. Situated in a quiet cul-de-sac, the bright and spacious residence offers professional care for a range of needs including specialist provision for those living with dementia or requiring palliative care.

Staff create a homely environment and the superior level of accommodation features attractively-decorated and beautifully furnished individual bedrooms, which residents are free to personalise with...  

Care Provided by Waterfield House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,350From £1,450

Contact Waterfield House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Flavia Poplauschi(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (76)
  • Single Rooms with ensuite Wet Room (75)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building. In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Waterfield House Reviews (64)

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9.2

Waterfield House has a Review Score of 9.2 (9.176) out of 10, based on 11 reviews in the last 2 years. Over all time Waterfield House has 64 reviews.

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Review from Felicity T (Granddaughter of Resident) published on 22 June 2020 Submitted via Website
Overall Experience

My grandfather was admitted last January to Waterfield House after a lot of prompting and encouragement from the family. I couldn't believe my eyes when I visited him last week. The home is now opening to garden visit and grandad is really happy there. He said his wife should also come and live there with him! He said the place is safe and that the staff check his temperature every day and get medical help for him in an event for minor issues. It was a good visit and we left with a profound peace of heart. Waterfield House is a beautiful place.

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Review from Lucinda B (Daughter of Resident) published on 21 May 2020 Submitted via Website
Overall Experience

My mother spent 11 months in Waterfield House with Alzheimer’s. She was treated throughout with the utmost kindness and respect. She was not the easiest of patients and even when her behaviour was at its most challenging she was met with unflappable and unfailing kindness. The staff showed extraordinary levels of care as her life reached its end, for which her family will be forever grateful.

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Review from J L (Daughter of Resident) published on 12 March 2020 Submitted via Postal Card
Overall Experience

My mother has been very poorly with chest and water infections. The CTM's made sure she was eating sufficient nutritious food to help her fight infection and she, in particular, checked on a new antibiotic which would have been unsuitable. A different one was prescribed which has helped her to feel much better.

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Review from T N (Regular Volunteer) published on 16 October 2019 Submitted via Postal Card
Overall Experience

This is a really lovely care home, amazing people, residents, carers. Would recommend to anyone.

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Review from Elizabeth R (Wife of Resident) published on 5 August 2019 Submitted via Postal Card
Overall Experience
My husband has been in Waterfield House for just over a year now. He is very happy and the staff are always friendly to him and me.

When it was his birthday I was treated to a three-course lunch with my husband which was very much appreciated and we have appeared in the latest edition of Runwood Homes magazine. My family are very pleased with the way their dad is looked after.

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Review from W C (Wife of Resident) published on 22 July 2019 Submitted via Postal Card
Overall Experience
The staff were consistently caring and supportive. Very welcoming to the whole family. Everyone made a real effort to make my husband feel looked after and for us to feel his needs were going to be well met.

The whole experience was very positive. Thank you to all of the team. Chair in the shower would have been helpful.

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Review from Carol C (Friend of Resident) published on 25 March 2019 Submitted via Postal Card
Overall Experience
This is my very first time at this home and on my arrival, I was very impressed with the reception and the pure cleanliness everywhere!

All the staff I met were very happy and kind. The rooms are so clean, spacious and bright. I would be very happy I think if any of my elderly relatives had to live here.

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Review from Anthony R (Resident / Service User) published on 19 March 2019 Submitted via Postal Card
Overall Experience

Mostly I enjoy all the facilities at Waterfield House. Thanks.

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Review from Rosie G (Daughter of Resident) published on 8 October 2018 Submitted via Website
Overall Experience

Mum was at Waterfield House over 4 years and received the best possible care and respect. In the early years, mum fully enjoyed all the activities - knit and natter, gardening, painting, singing etc. She loved her room, especially her bathroom (which she showed us every time!) Waterfield House is light and airy, the garden peaceful, the café a great place to bring your loved one.

Over the years and progression of mum's dementia, the staff and management became her extended family. They are very experienced, genuinely caring people and many have been there a long time. The manager was tremendous to talk to, particularly through the difficult times - the loss of dad, the ups and downs of mum’s health and finally mum’s passing. I live away, so emails, photos and phone calls were invaluable.

Having a loved one with dementia is a rollercoaster of emotions, but we knew from the start that mum was in the best hands. Thanks Waterfield House! You made mum’s autumn years the best they could possibly have been.

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Review from Gloria C (Resident / Service User) published on 15 August 2018 Submitted via Postal Card
Overall Experience

Enjoyed my stay. Staff very helpful.

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Review from R T (Resident / Service User) published on 5 June 2018 Submitted via Postal Card
Overall Experience

I think the care was excellent. They treated me well but I was on my own too much because a lot of the people have been here a long time and did not know me, but the staff were wonderful.

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Review from Bernice H (Daughter of Resident) published on 25 April 2018 Submitted via Website
Overall Experience
Well, what can l say! This is the third stay of one week's respite at Waterfield House for my mum and it's the third time both Mum and I have experienced wonderful care, thoughtfulness, consideration and patience from staff and management.
Management encourage communication with their staff and for me, that is vital.
I am a self confessed "high maintenance" daughter and yet, without exception, I am always greeted with beautiful smiles and offered complete support.

I know how difficult it is to be a carer, so it is with sincerity that I say this group from Waterfield House are to be commended.

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Review from Beverley T (Daughter of Resident) published on 16 November 2017 Submitted via Postal Card
Overall Experience

Wonderful caring staff. Very professional care home.

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Review from Janet C (Daughter of Resident) published on 3 October 2017 Submitted via Postal Card
Overall Experience
My mother has lived here for over a year now and is very well looked after in the upstairs dementia wing. Staff are welcoming and respectful. Staff encourage residents to participate in a range of activities and mum enjoys these. The staff are always prompt in contacting us if there are any health or other issues with mum. Every three months staff and family review the care plan and we are able to discuss if any changes are needed, discuss any concerns we have and discuss things mum has done during this time.

This is a very calm, well run home and I am pleased we found this home for mum.

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Review from H N (Granddaughter of Resident) published on 2 October 2017 Submitted via Website
Overall Experience
When the care home my grandmother was resided in closed in May 2016, we took the opportunity to move her to Waterfield House to be closer to her grandchildren. The home has been excellent, everything we could want for our grandmother, who has quite severe dementia. The staff are all wonderful, friendly, caring and compassionate, and they keep us up to date with any issues concerning her. The home itself is large, light and airy and the resident's bedrooms are very spacious and always kept clean and tidy.
The keypad entry to the home and the dementia floor is a reassuring feature and the coffee shop and garden areas are great to be able to use whenever we visit. Our grandmother says she enjoys the food and activities which she regularly joins in with.

We are extremely appreciative of the care our grandmother receives at this home and can highly recommend it.

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Review from Len D (Son of Resident) published on 30 June 2017 Submitted via Postal Card
Overall Experience

At the age of 85, my mother was made homeless and was placed temporarily in Waterfield House. Although a 100-mile round trip each week to visit her, it soon became apparent that this is where she was happy and wanted to remain. The care she received in her eighteen months here was exceptional and the facilities excellent. All the staff, from carers, cleaners, management at all levels, friendly, approachable and always available when needed. Unfortunately, mother has just passed away but we will always be indebted to Waterfield House for making her final eighteen months so happy and a place she always referred to as home.

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Review from Pamela H (Sister-in-law of Resident) published on 8 May 2017 Submitted via Postal Card
Overall Experience

The review if for my sisters in law. The first time they accessed this facility, they appeared to be very happy with stay (3 nights) and we have already booked an April stay to enable me to go away for a week or so. So yes, very pleased so far. I cannot comment really on their behalf, just what I have seen/heard.

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Review from A H (Niece of Resident) published on 23 March 2017 Submitted via Postal Card
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My aunt was a resident here for about 5 years and was happy and well cared for. Food was excellent and the staff were friendly, cheerful and kind. In her own words, she felt safe here.

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Review from Richard L (Nephew of Resident) published on 16 March 2017 Submitted via Postal Card
Overall Experience
Having used this home for my mother-in-law and now for my aunt, I have nothing but praise for it. It is the home you always hope you can select for a loved one and my wife and I are grateful we chose this one.

The home has a wonderful ambience and a kind and friendly staff. We would never hesitate to recommend this home to anybody.

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Review from Sheila V (Daughter of Resident) published on 4 April 2016 Submitted via Postal Card
Overall Experience
Firstly the home itself is light and airy and doesn't have any unpleasant smells. It is welcoming. The staff have gone beyond what was necessary. When my mother was admitted to the home her needs were better suited to a nursing home, but as she has already adapted to the home they were reluctant to move her again, and so went the extra mile to accommodate my mother's needs, making the last few months of her life as comfortable as possible.

This included preparing special meals for her as she had difficulty swallowing, also being attentive as to when she had urinary infections so she could be given antibiotics and therefore made more comfortable.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 February 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (10) & Events (0)

News
  • 09 Jun 2026

    Waterfield House care home, part of the Runwood Homes Group, is delighted to announce that it has successfully maintained its prestigious 5-star Food Hygiene Rating following a recent inspection by...

  • 04 Jun 2026

    Residents from Waterfield House care home, part of the Runwood Homes Group, enjoyed a delightful outing to Corncraft Café and Craft Shop on 2 June 2026, where they spent the...

  • 26 Nov 2025

    Residents of Waterfield House care home, part of the Runwood Homes Group, visited Tesco to begin their festive Christmas shopping. From choosing Christmas decorations to selecting gifts and even a...

Upcoming Events

There are no upcoming events for Waterfield House.

Awards / Recognitions (11)

  • 30 Jan 2026Recipient: Runwood Homes Ltd
  • 31 Jan 2025Recipient: Runwood Homes Ltd
  • 31 Jan 2024Recipient: Runwood Homes Ltd

Accreditations

There are no accreditations posted yet for Waterfield House.

Meet the Team (5)

Flavia Poplauschi
Flavia PoplauschiJob Title:Home ManagerJoined: 2026

My name is Flavia, and I am the Home Manager at Waterfield House. I joined Runwood Homes in 2012 as a care assistant. During my time with Runwood Homes, I have had the opportunity to develop and progress, first of all as a Care Team Leader, then Deputy Manager, before I registered as the Home Manager at Blackthorns and now Waterfield.

I have achieved an NVQ level 5 in management and courses in management and leadership. I consider myself to be efficient, knowledgeable and well organised, skills that support me within my role as a registered manager for Waterfield care home. I hope you feel free to visit our lovely home and look forward to welcoming you.

Serin Jose
Serin JoseJob Title:Unit ManagerJoined: 2025

I, Serin Jose, began my career with Runwood Homes on 3 March 2022 as a Night Carer. Through dedication, hard work, and continuous support from the organisation, I was promoted within a few months to the role of Night Care Team Leader. I successfully carried out this role for one year, demonstrating strong leadership and the ability to manage and support my team effectively during night shifts.

Following this, I progressed to the position of Day Care Team Leader, where I further developed my leadership, communication, and organisational skills while ensuring high standards of care and teamwork during daytime operations. During my journey, I also completed the NCFE CACHE Level 3 Diploma in Adult Care, which enhanced my knowledge and professional practice in adult care.

I have been given opportunities to support other homes within the organisation, which helped me gain broader experience, adapt to different team environments, and contribute positively to maintaining care standards across services.

In September 2025, I was promoted to Unit Manager at Waterfield House. In this role, I continue to lead by example, ensuring person-centred care, staff development, and effective team coordination.

I believe I have strong leadership skills, good communication abilities, and a high level of empathy, which are essential in delivering quality care. I am committed, hardworking, and always willing to support both residents and staff. I take pride in promoting a positive working environment and ensuring the well-being and dignity of all individuals in my care.

Sathian
Sathian Job Title:MaintenanceJoined: 2018

Hi, I'm Sathian! I have proudly served as the Maintenance Man at Waterfield House for the past seven years, and I’ll be celebrating this milestone on January 31, 2025. I have a deep passion for repair and maintenance work, and I love exploring new techniques and tools to enhance my skills.

One of the most rewarding parts of my role is interacting with the residents—I enjoy our conversations and the sense of community they bring.

Outside of work, I like to unwind with movies and music, two of my favourite pastimes. They keep me inspired and relaxed, much like my work at Waterfield House.

Mandy Gooding
Mandy GoodingJob Title:Home AdministratorJoined: 2021

Hi, I'm Mandy! I have been the Home Administrator at Waterfield House for three wonderful years. I truly enjoy meeting the public, including residents' relatives, and spending time with the residents themselves.

I believe in keeping life light-hearted and finding joy in every day. Outside of work, I stay active by running, going to the gym, and walking. When I’m looking to relax, you’ll often find me diving into a good book.

Bonnie Woods
Bonnie WoodsJob Title:Head HousekeeperJoined: 2014

My role is the head housekeeper. I make sure the environment is clean and well-presented. I have been with Runwood for 10 years. I have received Dignity Star of the Month several times and won an award for best-dressed showroom. A fun fact about me is I was the new year baby for 1988 I was in the paper and my mum received a ring from the local jewellery store which I now own. What I like best about my role is the satisfaction of a well-presented home and making it comfortable and homely for the residents and families visiting.

My main hobby is walking, I have completed all the highest peaks in England among many other smaller ones.

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