
Mum always has a smile on her face which gives us the confidence that she is very happyNick M(Son of Resident/Service User)

I was overwhelmed and indeed humbled by the care given by all the staff.Anne W(Daughter of Resident/Service User)


Mum always has a smile on her face which gives us the confidence that she is very happyNick M(Son of Resident/Service User)

I was overwhelmed and indeed humbled by the care given by all the staff.Anne W(Daughter of Resident/Service User)


Waterfield House is a modern, well-established care home situated in the market town of Hadleigh. Situated in a quiet cul-de-sac, the bright and spacious residence offers professional care for a range of needs including specialist provision for those living with dementia or requiring palliative care.
Staff create a homely environment and the superior level of accommodation features attractively-decorated and beautifully furnished individual bedrooms, which residents are free to personalise with...
Care Provided by Waterfield House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 76 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Waterfield House for full pricing details and T&Cs.
Contact Waterfield House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Runwood Homes Ltd
- Private Owned
Person in charge
- Flavia Poplauschi(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 2
Room Information
- Single Rooms (76)
- Single Rooms with ensuite Wet Room (75)
Visiting
- Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building. In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
Parking
- The home includes dedicated parking spaces.
Waterfield House Reviews (64)
Waterfield House has a Review Score of 9.2 (9.176) out of 10, based on 11 reviews in the last 2 years.
Over all time Waterfield House has 64 reviews.
My grandfather was admitted last January to Waterfield House after a lot of prompting and encouragement from the family. I couldn't believe my eyes when I visited him last week. The home is now opening to garden visit and grandad is really happy there. He said his wife should also come and live there with him! He said the place is safe and that the staff check his temperature every day and get medical help for him in an event for minor issues. It was a good visit and we left with a profound peace of heart. Waterfield House is a beautiful place.
My mother spent 11 months in Waterfield House with Alzheimer’s. She was treated throughout with the utmost kindness and respect. She was not the easiest of patients and even when her behaviour was at its most challenging she was met with unflappable and unfailing kindness. The staff showed extraordinary levels of care as her life reached its end, for which her family will be forever grateful.
My mother has been very poorly with chest and water infections. The CTM's made sure she was eating sufficient nutritious food to help her fight infection and she, in particular, checked on a new antibiotic which would have been unsuitable. A different one was prescribed which has helped her to feel much better.
This is a really lovely care home, amazing people, residents, carers. Would recommend to anyone.
When it was his birthday I was treated to a three-course lunch with my husband which was very much appreciated and we have appeared in the latest edition of Runwood Homes magazine. My family are very pleased with the way their dad is looked after.
The whole experience was very positive. Thank you to all of the team. Chair in the shower would have been helpful.
All the staff I met were very happy and kind. The rooms are so clean, spacious and bright. I would be very happy I think if any of my elderly relatives had to live here.
Mostly I enjoy all the facilities at Waterfield House. Thanks.
Mum was at Waterfield House over 4 years and received the best possible care and respect. In the early years, mum fully enjoyed all the activities - knit and natter, gardening, painting, singing etc. She loved her room, especially her bathroom (which she showed us every time!) Waterfield House is light and airy, the garden peaceful, the café a great place to bring your loved one.
Over the years and progression of mum's dementia, the staff and management became her extended family. They are very experienced, genuinely caring people and many have been there a long time. The manager was tremendous to talk to, particularly through the difficult times - the loss of dad, the ups and downs of mum’s health and finally mum’s passing. I live away, so emails, photos and phone calls were invaluable.
Having a loved one with dementia is a rollercoaster of emotions, but we knew from the start that mum was in the best hands. Thanks Waterfield House! You made mum’s autumn years the best they could possibly have been.
Enjoyed my stay. Staff very helpful.
I think the care was excellent. They treated me well but I was on my own too much because a lot of the people have been here a long time and did not know me, but the staff were wonderful.
Management encourage communication with their staff and for me, that is vital.
I am a self confessed "high maintenance" daughter and yet, without exception, I am always greeted with beautiful smiles and offered complete support.
I know how difficult it is to be a carer, so it is with sincerity that I say this group from Waterfield House are to be commended.
Wonderful caring staff. Very professional care home.
This is a very calm, well run home and I am pleased we found this home for mum.
The keypad entry to the home and the dementia floor is a reassuring feature and the coffee shop and garden areas are great to be able to use whenever we visit. Our grandmother says she enjoys the food and activities which she regularly joins in with.
We are extremely appreciative of the care our grandmother receives at this home and can highly recommend it.
At the age of 85, my mother was made homeless and was placed temporarily in Waterfield House. Although a 100-mile round trip each week to visit her, it soon became apparent that this is where she was happy and wanted to remain. The care she received in her eighteen months here was exceptional and the facilities excellent. All the staff, from carers, cleaners, management at all levels, friendly, approachable and always available when needed. Unfortunately, mother has just passed away but we will always be indebted to Waterfield House for making her final eighteen months so happy and a place she always referred to as home.
The review if for my sisters in law. The first time they accessed this facility, they appeared to be very happy with stay (3 nights) and we have already booked an April stay to enable me to go away for a week or so. So yes, very pleased so far. I cannot comment really on their behalf, just what I have seen/heard.
My aunt was a resident here for about 5 years and was happy and well cared for. Food was excellent and the staff were friendly, cheerful and kind. In her own words, she felt safe here.
The home has a wonderful ambience and a kind and friendly staff. We would never hesitate to recommend this home to anybody.
This included preparing special meals for her as she had difficulty swallowing, also being attentive as to when she had urinary infections so she could be given antibiotics and therefore made more comfortable.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 February 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (10) & Events (0)
- 09 Jun 2026
Waterfield House care home, part of the Runwood Homes Group, is delighted to announce that it has successfully maintained its prestigious 5-star Food Hygiene Rating following a recent inspection by...
- 04 Jun 2026
Residents from Waterfield House care home, part of the Runwood Homes Group, enjoyed a delightful outing to Corncraft Café and Craft Shop on 2 June 2026, where they spent the...
- 26 Nov 2025
Residents of Waterfield House care home, part of the Runwood Homes Group, visited Tesco to begin their festive Christmas shopping. From choosing Christmas decorations to selecting gifts and even a...
There are no upcoming events for Waterfield House.
Awards / Recognitions (11)
- 30 Jan 2026Recipient: Runwood Homes Ltd
- 31 Jan 2025Recipient: Runwood Homes Ltd
- 31 Jan 2024Recipient: Runwood Homes Ltd
Accreditations
There are no accreditations posted yet for Waterfield House.
Meet the Team (5)

My name is Flavia, and I am the Home Manager at Waterfield House. I joined Runwood Homes in 2012 as a care assistant. During my time with Runwood Homes, I have had the opportunity to develop and progress, first of all as a Care Team Leader, then Deputy Manager, before I registered as the Home Manager at Blackthorns and now Waterfield.
I have achieved an NVQ level 5 in management and courses in management and leadership. I consider myself to be efficient, knowledgeable and well organised, skills that support me within my role as a registered manager for Waterfield care home. I hope you feel free to visit our lovely home and look forward to welcoming you.

I, Serin Jose, began my career with Runwood Homes on 3 March 2022 as a Night Carer. Through dedication, hard work, and continuous support from the organisation, I was promoted within a few months to the role of Night Care Team Leader. I successfully carried out this role for one year, demonstrating strong leadership and the ability to manage and support my team effectively during night shifts.
Following this, I progressed to the position of Day Care Team Leader, where I further developed my leadership, communication, and organisational skills while ensuring high standards of care and teamwork during daytime operations. During my journey, I also completed the NCFE CACHE Level 3 Diploma in Adult Care, which enhanced my knowledge and professional practice in adult care.
I have been given opportunities to support other homes within the organisation, which helped me gain broader experience, adapt to different team environments, and contribute positively to maintaining care standards across services.
In September 2025, I was promoted to Unit Manager at Waterfield House. In this role, I continue to lead by example, ensuring person-centred care, staff development, and effective team coordination.
I believe I have strong leadership skills, good communication abilities, and a high level of empathy, which are essential in delivering quality care. I am committed, hardworking, and always willing to support both residents and staff. I take pride in promoting a positive working environment and ensuring the well-being and dignity of all individuals in my care.

Hi, I'm Sathian! I have proudly served as the Maintenance Man at Waterfield House for the past seven years, and I’ll be celebrating this milestone on January 31, 2025. I have a deep passion for repair and maintenance work, and I love exploring new techniques and tools to enhance my skills.
One of the most rewarding parts of my role is interacting with the residents—I enjoy our conversations and the sense of community they bring.
Outside of work, I like to unwind with movies and music, two of my favourite pastimes. They keep me inspired and relaxed, much like my work at Waterfield House.

Hi, I'm Mandy! I have been the Home Administrator at Waterfield House for three wonderful years. I truly enjoy meeting the public, including residents' relatives, and spending time with the residents themselves.
I believe in keeping life light-hearted and finding joy in every day. Outside of work, I stay active by running, going to the gym, and walking. When I’m looking to relax, you’ll often find me diving into a good book.

My role is the head housekeeper. I make sure the environment is clean and well-presented. I have been with Runwood for 10 years. I have received Dignity Star of the Month several times and won an award for best-dressed showroom. A fun fact about me is I was the new year baby for 1988 I was in the paper and my mum received a ring from the local jewellery store which I now own. What I like best about my role is the satisfaction of a well-presented home and making it comfortable and homely for the residents and families visiting.
My main hobby is walking, I have completed all the highest peaks in England among many other smaller ones.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Waterfield House to verify any information. View our terms and conditions. Waterfield House has an Enhanced Service -more info.