Submit a Review for Montrose Hall
Sherwood Crescent, Wigan, WN5 9TB
View full details of Montrose HallLatest Reviews for Montrose Hall
28 January 2026
I cannot speak highly enough of all the staff at Montrose. Each and every one of them goes above and beyond to meet my mums care needs and the love and support they show not only to my mum but to us as a family is incredible.
My mum always has a smile on her face and is kept safe, entertained and
loved.
The facilities are fantastic and the staff are always doing something to keep the residents occupied and entertained.
The food always smells and looks delicious and the whole home is always spotless and smelling fresh.
I would recommend Montrose Hall to anybody in a heart beat, I would move in myself if I could!
28 January 2026
My mother inlaw is doing absolutely brilliant. Shes happy, content, and well looked after.
The management, plus carers do a great job. We are more than happy. The best decision we made for mum. Her family are very happy.
23 January 2026
Mum has been here since October she has settled in really well, all the staff are lovely and very welcoming nothing is too much trouble.
Mum likes to join in with the activities and has been very happy since moving in here, as a family we were anxious about mum moving in but we are very happy with
the care that mum is receiving at this lovely home.
19 December 2025
Mum moved into Montrose in November. We were all worried about it, but the carers are amazing and mum says she's really comfortable. She says she feels safe and at peace, which makes us all so happy. The room is lovely and mum thinks she's still at home it's so cosy. Within the first few weeks
she's been out to a garden centre and watched an Elvis impersonator. Much more than she'd been doing whilst living alone. A big thank you to all the staff!
10 December 2025
After a long and difficult year(staying in various assessment units), my aunt moved in to Montrose hall 6 weeks ago. Although she was initially wary , she seems to have settled in well. First and foremost the staff all seem brilliant, everyone I have met have been respectful, friendly and helpful
towards both my aunt and myself . From the manager,deputy, seniors, carers, laundry and domestic staff - absolutely everyone has been consistently kind, interested and thoughtful. Although my aunt is not very communicative, staff are gently encouraging her and getting to know her needs and wants.
The home itself is lovely, very clean bright and well maintained. The dementia friendly decor makes it very welcoming, the facilities are great with different themed communal areas. Her bedroom is very comfortable, a good size and well furnished. I am very confident that my aunt will be happy and cared for here.I feel this is a high quality care home with amazing staff.
01 December 2025
Mum has been very settled since moving in Montrose and we are more than happy with the care and respect shes recieved since being there. We find it very supportive, clean, and staff are very friendly. Nothing seems to much trouble. It was the best decision we made for mum. We are happy but more
importantly mum is too. No regrets whatsoever.
20 October 2025
The staff are wonderful from management down to carers and chefs. All of them treat residents and relatives with respect and kindness.
30 September 2025
Communication poor. Residents' needs not met. Home said couldn't meet them ie hygiene, nutrition, elimination (this is not a nursing need). Staff frequently sat at a table on their phones - not professional. Relative sat in chair at 11:45 am, covered in scrambled egg (staff knew she couldn't feed
herself). No communication from management re terminating. After a hospital stay measures not put back in place to lessen number of falls. (We accepted that she would fall and never blamed anyone). Received a letter stating we hadn't paid May fees (we had). It appeared we had been refunded too much but no one seemd to accept that initially). Totally unprofessional.
22 September 2025
Since my mum moved into Montrose Hall she has improved greatly. Mum fell and broke her hip and required support to start walking again. The staff at Montrose Hall have been amazinf and have gone above and beyond for my mum and us as a family. Mum is now walking! Mum feels safe and is very happy. We
as a family are extremely grateful for all the support we have received from all the staff and the management team. Montrose Hall has lots of activities for Mum to get involved in and Mum has even been recognised for her veteran status.
12 September 2025
Inside is clean & well cared for, really nice caring staff that interact well with the residents. Rooms have a TV, and a small fan. The corridors have fun themes to them.
Personal Items do wander due to residents' dementia, so mark all your stuff clearly! Take a picture of any glasses :)
Nice
gardens, although we didn't go out during visits, was nice to look out of the window to see them.
Cons:
Would highly recommend classical, or golden oldies era music over modern day music played during the day, especially as that has been shown to help dementia patients, was mostly present-day radio. I was present when an hour of oldies (1950 - 1970's) was on and the residents began humming along, some even singing lyrics but many of the people who looked lost in their own world became more animated.
Some air freshener for the corridors, as they have a bit of a weird chemical smell.
Needs info on how to get in on weekends, as it's not clear.
04 August 2025
A lovely home with friendly staff. Very clean, fresh and well decorated. Residents appear happy and well looked after.
29 July 2025
Montrose Hall has a friendly feel to it from just entering. My friend, who is in the early stages of dementia, says he is happy here. What particularly impressed me is that there are couches for residents to sit on in the corridor if they are having a little walk. The grounds are all enclosed,
making it safe for them to get fresh air outside. Other establishments I have visited in the past with my relatives have felt like prisons at times.
20 June 2025
Staff are all friendly and welcoming. They are really helpful and nothing is too much trouble for them. There is also a lovely atmosphere in the home and lots of activities for residents. My mother in law has settled really well.
18 June 2025
What a great place. Always happy and friendly staff. Residents are always happy and cared for well.
10 June 2025
Overall the care provided is very good. Staff are caring and supportive. The home is very clean and well maintained. Activities are regularly provided and the food is of an excellent standard. The security for residents is good but not for personal belongings, although staff have listened to our
concerns and recently taken steps to improve this. On two occasions our relative has not had a bra on or her own knickers although all were labelled which cause a loss of dignity and distress.
17 April 2025
Staff friendly + welcoming.
Very supportive to family + caring with residents.
Communication excellent.
All residents looked cared for + happy.
We are happy my mum is in Montrose Hall.
15 April 2025
I have always found Montrose Hall to be a pleasant place to visit with all staff adding to a positive experience.
Montrose Hall is a place I would hope to live if I was to be in the position any of the residents find themselves.
15 April 2025
Since my Grandma moved into the care home, I have noticed a positive difference in her. It is like I have my old grandma back. She is ever so happy and settled and that is down to the amazing staff at Montrose Hall. They go above and beyond, not just for the residents but for their family members
too.
04 April 2025
Feel comfortable when visiting staff + management are great making you feel welcome and see to your every need just as they do with all the residents who are staying there.
14 March 2025
I have found all the staff to be very welcoming and helpful.
I have seen a vast improvement in my mum since she has been in Montrose Hall.
I would highly recommend to anyone who is looking for a safe caring place for their relatives.
Latest Reviews for Montrose Hall
28 January 2026
I cannot speak highly enough of all the staff at Montrose. Each and every one of them goes above and beyond to meet my mums care needs and the love and support they show not only to my mum but to us as a family is incredible.
My mum always has a smile on her face and is kept safe, entertained and
loved.
The facilities are fantastic and the staff are always doing something to keep the residents occupied and entertained.
The food always smells and looks delicious and the whole home is always spotless and smelling fresh.
I would recommend Montrose Hall to anybody in a heart beat, I would move in myself if I could!
28 January 2026
My mother inlaw is doing absolutely brilliant. Shes happy, content, and well looked after.
The management, plus carers do a great job. We are more than happy. The best decision we made for mum. Her family are very happy.
23 January 2026
Mum has been here since October she has settled in really well, all the staff are lovely and very welcoming nothing is too much trouble.
Mum likes to join in with the activities and has been very happy since moving in here, as a family we were anxious about mum moving in but we are very happy with
the care that mum is receiving at this lovely home.
19 December 2025
Mum moved into Montrose in November. We were all worried about it, but the carers are amazing and mum says she's really comfortable. She says she feels safe and at peace, which makes us all so happy. The room is lovely and mum thinks she's still at home it's so cosy. Within the first few weeks
she's been out to a garden centre and watched an Elvis impersonator. Much more than she'd been doing whilst living alone. A big thank you to all the staff!
10 December 2025
After a long and difficult year(staying in various assessment units), my aunt moved in to Montrose hall 6 weeks ago. Although she was initially wary , she seems to have settled in well. First and foremost the staff all seem brilliant, everyone I have met have been respectful, friendly and helpful
towards both my aunt and myself . From the manager,deputy, seniors, carers, laundry and domestic staff - absolutely everyone has been consistently kind, interested and thoughtful. Although my aunt is not very communicative, staff are gently encouraging her and getting to know her needs and wants.
The home itself is lovely, very clean bright and well maintained. The dementia friendly decor makes it very welcoming, the facilities are great with different themed communal areas. Her bedroom is very comfortable, a good size and well furnished. I am very confident that my aunt will be happy and cared for here.I feel this is a high quality care home with amazing staff.
01 December 2025
Mum has been very settled since moving in Montrose and we are more than happy with the care and respect shes recieved since being there. We find it very supportive, clean, and staff are very friendly. Nothing seems to much trouble. It was the best decision we made for mum. We are happy but more
importantly mum is too. No regrets whatsoever.
20 October 2025
The staff are wonderful from management down to carers and chefs. All of them treat residents and relatives with respect and kindness.
30 September 2025
Communication poor. Residents' needs not met. Home said couldn't meet them ie hygiene, nutrition, elimination (this is not a nursing need). Staff frequently sat at a table on their phones - not professional. Relative sat in chair at 11:45 am, covered in scrambled egg (staff knew she couldn't feed
herself). No communication from management re terminating. After a hospital stay measures not put back in place to lessen number of falls. (We accepted that she would fall and never blamed anyone). Received a letter stating we hadn't paid May fees (we had). It appeared we had been refunded too much but no one seemd to accept that initially). Totally unprofessional.
22 September 2025
Since my mum moved into Montrose Hall she has improved greatly. Mum fell and broke her hip and required support to start walking again. The staff at Montrose Hall have been amazinf and have gone above and beyond for my mum and us as a family. Mum is now walking! Mum feels safe and is very happy. We
as a family are extremely grateful for all the support we have received from all the staff and the management team. Montrose Hall has lots of activities for Mum to get involved in and Mum has even been recognised for her veteran status.
12 September 2025
Inside is clean & well cared for, really nice caring staff that interact well with the residents. Rooms have a TV, and a small fan. The corridors have fun themes to them.
Personal Items do wander due to residents' dementia, so mark all your stuff clearly! Take a picture of any glasses :)
Nice
gardens, although we didn't go out during visits, was nice to look out of the window to see them.
Cons:
Would highly recommend classical, or golden oldies era music over modern day music played during the day, especially as that has been shown to help dementia patients, was mostly present-day radio. I was present when an hour of oldies (1950 - 1970's) was on and the residents began humming along, some even singing lyrics but many of the people who looked lost in their own world became more animated.
Some air freshener for the corridors, as they have a bit of a weird chemical smell.
Needs info on how to get in on weekends, as it's not clear.
04 August 2025
A lovely home with friendly staff. Very clean, fresh and well decorated. Residents appear happy and well looked after.
29 July 2025
Montrose Hall has a friendly feel to it from just entering. My friend, who is in the early stages of dementia, says he is happy here. What particularly impressed me is that there are couches for residents to sit on in the corridor if they are having a little walk. The grounds are all enclosed,
making it safe for them to get fresh air outside. Other establishments I have visited in the past with my relatives have felt like prisons at times.
20 June 2025
Staff are all friendly and welcoming. They are really helpful and nothing is too much trouble for them. There is also a lovely atmosphere in the home and lots of activities for residents. My mother in law has settled really well.
18 June 2025
What a great place. Always happy and friendly staff. Residents are always happy and cared for well.
10 June 2025
Overall the care provided is very good. Staff are caring and supportive. The home is very clean and well maintained. Activities are regularly provided and the food is of an excellent standard. The security for residents is good but not for personal belongings, although staff have listened to our
concerns and recently taken steps to improve this. On two occasions our relative has not had a bra on or her own knickers although all were labelled which cause a loss of dignity and distress.
17 April 2025
Staff friendly + welcoming.
Very supportive to family + caring with residents.
Communication excellent.
All residents looked cared for + happy.
We are happy my mum is in Montrose Hall.
15 April 2025
I have always found Montrose Hall to be a pleasant place to visit with all staff adding to a positive experience.
Montrose Hall is a place I would hope to live if I was to be in the position any of the residents find themselves.
15 April 2025
Since my Grandma moved into the care home, I have noticed a positive difference in her. It is like I have my old grandma back. She is ever so happy and settled and that is down to the amazing staff at Montrose Hall. They go above and beyond, not just for the residents but for their family members
too.
04 April 2025
Feel comfortable when visiting staff + management are great making you feel welcome and see to your every need just as they do with all the residents who are staying there.
14 March 2025
I have found all the staff to be very welcoming and helpful.
I have seen a vast improvement in my mum since she has been in Montrose Hall.
I would highly recommend to anyone who is looking for a safe caring place for their relatives.