Montrose Hall

Mum came to Montrose in mid-December following 2 stints in hospital due to falls. From day one mum has been treated with the utmost care and respect. The staff are wonderful, helpful and considerate. Mum has settled in very well, and to know that she is safe, happy and well cared for is a huge relief. Thank you.

I work abroad so don't get home often, so responsibility to care for mum has fallen on my sister. As this burden became too much, especially following on from mum having numerous falls at home she came into Montrose in December 2025. Wow...What a difference! mum is happy, relaxed loves being in the company of others. She loves the staff and is so very settled. My sister is now able to be a daughter. So a perfect result all round.

My mum became a resident (at Montrose Hall) at the end of January, following an illness after Xmas when it became apparent that living independently was no longer viable. Although it has been less than a month to date, her general demeanour and outlook have become more positive, and she seems generally happy to have taken up residence. Not only am I very grateful to the management staff, but the overall improvement to the quality of life cannot be underestimated.

I would recommend Montrose Hall to anybody in a heart beat, I would move in myself if I could!

The management, plus carers do a great job. We are more than happy. The best decision we made for mum. Her family are very happy.

Mum likes to join in with the activities and has been very happy since moving in here, as a family we were anxious about mum moving in but we are very happy with the care that mum is receiving at this lovely home.

Mum moved into Montrose in November. We were all worried about it, but the carers are amazing and mum says she's really comfortable. She says she feels safe and at peace, which makes us all so happy. The room is lovely and mum thinks she's still at home it's so cosy. Within the first few weeks she's been out to a garden centre and watched an Elvis impersonator. Much more than she'd been doing whilst living alone. A big thank you to all the staff!

The home itself is lovely, very clean bright and well maintained. The dementia friendly decor makes it very welcoming, the facilities are great with different themed communal areas. Her bedroom is very comfortable, a good size and well furnished. I am very confident that my aunt will be happy and cared for here.I feel this is a high quality care home with amazing staff.

Mum has been very settled since moving in Montrose and we are more than happy with the care and respect shes recieved since being there. We find it very supportive, clean, and staff are very friendly. Nothing seems to much trouble. It was the best decision we made for mum. We are happy but more importantly mum is too. No regrets whatsoever.

The staff are wonderful from management down to carers and chefs. All of them treat residents and relatives with respect and kindness.

Communication poor. Residents' needs not met. Home said couldn't meet them ie hygiene, nutrition, elimination (this is not a nursing need). Staff frequently sat at a table on their phones - not professional. Relative sat in chair at 11:45 am, covered in scrambled egg (staff knew she couldn't feed herself). No communication from management re terminating. After a hospital stay measures not put back in place to lessen number of falls. (We accepted that she would fall and never blamed anyone). Received a letter stating we hadn't paid May fees (we had). It appeared we had been refunded too much but no one seemd to accept that initially). Totally unprofessional.

Since my mum moved into Montrose Hall she has improved greatly. Mum fell and broke her hip and required support to start walking again. The staff at Montrose Hall have been amazinf and have gone above and beyond for my mum and us as a family. Mum is now walking! Mum feels safe and is very happy. We as a family are extremely grateful for all the support we have received from all the staff and the management team. Montrose Hall has lots of activities for Mum to get involved in and Mum has even been recognised for her veteran status.

Needs info on how to get in on weekends, as it's not clear.

A lovely home with friendly staff. Very clean, fresh and well decorated. Residents appear happy and well looked after.

Montrose Hall has a friendly feel to it from just entering. My friend, who is in the early stages of dementia, says he is happy here. What particularly impressed me is that there are couches for residents to sit on in the corridor if they are having a little walk. The grounds are all enclosed, making it safe for them to get fresh air outside. Other establishments I have visited in the past with my relatives have felt like prisons at times.

Staff are all friendly and welcoming. They are really helpful and nothing is too much trouble for them. There is also a lovely atmosphere in the home and lots of activities for residents. My mother in law has settled really well.

What a great place. Always happy and friendly staff. Residents are always happy and cared for well.

Overall the care provided is very good. Staff are caring and supportive. The home is very clean and well maintained. Activities are regularly provided and the food is of an excellent standard. The security for residents is good but not for personal belongings, although staff have listened to our concerns and recently taken steps to improve this. On two occasions our relative has not had a bra on or her own knickers although all were labelled which cause a loss of dignity and distress.

We are happy my mum is in Montrose Hall.

Montrose Hall is a place I would hope to live if I was to be in the position any of the residents find themselves.