Montrose Hall

Sherwood Crescent, Wigan WN5 9TB
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9.7 89 Reviews
  • Montrose Hall, Wigan
Anchor's Montrose Hall is located at the centre of the community in Wigan. The home provides friendly and comfortable residential and dementia care for up to 41 customers. The home has been designed with the care of its customers at the heart of the design, where each room has an en suite wet room.

Montrose Hall's dedicated care team takes the time to get to know the individual and works with them and their loved ones to create detailed care plans which ensure their care needs are continually met. The home is proud to be Veteran Friendly Framework accredited.

The home provides dementia care and on-going training to ensure the care staff's approach is best for customers living with dementia and recognise that everyone is an individual.

Care staff work hard to get to know customers, build relationships and ensure all aspects of the service provided are focused on individual and compassionate care.

Montrose Hall is part of Anchor, which operates on a not-for-profit basis. They reinvest the money made into its retirement properties and care homes, allowing them to continually raise standards and provide a high-quality service to surpass customers' expectations.
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Care Provided by Montrose Hall

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Smoking not permitted
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • Self-Funded Residential Dementia Care: from £1199
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1200

Our colleagues at Montrose Hall will be happy to answer any questions you have regarding our fees and what is included.

These prices are only a guideline, please contact Montrose Hall to find out the exact price for your requirements.

Contact Montrose Hall to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Montrose Hall to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Hannah Prescott (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (41)

Visiting

  • Visitors are welcome at Montrose Hall.

Parking

  • Onsite parking is available, including disabled spaces.

Montrose Hall Reviews (89)

9.7

Montrose Hall has a Review Score of 9.7 (9.740) out of 10, based on 42 reviews in the last 2 years.
Over all time Montrose Hall has 89 reviews.

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Reviewer Connection to Montrose Hall
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Review from Ann S (Wife of Resident) published on 20 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are wonderful from management down to carers and chefs. All of them treat residents and relatives with respect and kindness.
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Review from J T (Daughter-in-law of Resident) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Communication poor. Residents' needs not met. Home said couldn't meet them ie hygiene, nutrition, elimination (this is not a nursing need). Staff frequently sat at a table on their phones - not professional. Relative sat in chair at 11:45 am, covered in scrambled egg (staff knew she couldn't feed herself).
No communication from management re terminating. After a hospital stay measures not put back in place to lessen number of falls. (We accepted that she would fall and never blamed anyone). Received a letter stating we hadn't paid May fees (we had). It appeared we had been refunded too much but no one seemd to accept that initially). Totally unprofessional.
Reply from Hannah Prescott, Manager at Montrose Hall
Thank you for taking the time to leave a review. We take matters relating to our residents' health and wellbeing very seriously. If we are no longer able to meet a resident's care needs, we…read more
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Review from H P (Daughter of Resident) published on 22 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mum moved into Montrose Hall she has improved greatly. Mum fell and broke her hip and required support to start walking again. The staff at Montrose Hall have been amazinf and have gone above and beyond for my mum and us as a family. Mum is now walking! Mum feels safe and is very happy. We
as a family are extremely grateful for all the support we have received from all the staff and the management team. Montrose Hall has lots of activities for Mum to get involved in and Mum has even been recognised for her veteran status.
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Review from Diane S (Daughter of Resident) published on 12 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Inside is clean & well cared for, really nice caring staff that interact well with the residents. Rooms have a TV, and a small fan. The corridors have fun themes to them.
Personal Items do wander due to residents' dementia, so mark all your stuff clearly! Take a picture of any glasses :)
Nice gardens,
although we didn't go out during visits, was nice to look out of the window to see them.
Cons:
Would highly recommend classical, or golden oldies era music over modern day music played during the day, especially as that has been shown to help dementia patients, was mostly present-day radio. I was present when an hour of oldies (1950 - 1970's) was on and the residents began humming along, some even singing lyrics but many of the people who looked lost in their own world became more animated.
Some air freshener for the corridors, as they have a bit of a weird chemical smell.
Needs info on how to get in on weekends, as it's not clear.
Reply from Hannah Prescott, Manager at Montrose Hall
Thank you for taking the time to review Montrose Hall and we're pleased you rate our care/ support as excellent. We appreciate your kind comments regarding our team and our home, which I will pass on.…read more
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Review from L D (Friend of Resident) published on 4 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely home with friendly staff. Very clean, fresh and well decorated. Residents appear happy and well looked after.
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Review from Kath B (Friend of Resident) published on 29 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Montrose Hall has a friendly feel to it from just entering. My friend, who is in the early stages of dementia, says he is happy here. What particularly impressed me is that there are couches for residents to sit on in the corridor if they are having a little walk. The grounds are all enclosed, making
it safe for them to get fresh air outside. Other establishments I have visited in the past with my relatives have felt like prisons at times.
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Review from Victoria P (Daughter-in-law of Resident) published on 20 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are all friendly and welcoming. They are really helpful and nothing is too much trouble for them. There is also a lovely atmosphere in the home and lots of activities for residents. My mother in law has settled really well.
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Review from Alison M (Daughter of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a great place. Always happy and friendly staff. Residents are always happy and cared for well.
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Review from M K (Sister of Resident) published on 10 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall the care provided is very good. Staff are caring and supportive. The home is very clean and well maintained. Activities are regularly provided and the food is of an excellent standard. The security for residents is good but not for personal belongings, although staff have listened to our concerns
and recently taken steps to improve this. On two occasions our relative has not had a bra on or her own knickers although all were labelled which cause a loss of dignity and distress.
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Review from P T (Relative of Resident) published on 17 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff friendly + welcoming.
Very supportive to family + caring with residents.
Communication excellent.
All residents looked cared for + happy.
We are happy my mum is in Montrose Hall.
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Review from Zena P (Friend of Resident) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found Montrose Hall to be a pleasant place to visit with all staff adding to a positive experience.
Montrose Hall is a place I would hope to live if I was to be in the position any of the residents find themselves.
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Review from A M (Granddaughter of Resident) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my Grandma moved into the care home, I have noticed a positive difference in her. It is like I have my old grandma back. She is ever so happy and settled and that is down to the amazing staff at Montrose Hall. They go above and beyond, not just for the residents but for their family members too.
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Review from D G (Husband of Resident) published on 4 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Feel comfortable when visiting staff + management are great making you feel welcome and see to your every need just as they do with all the residents who are staying there.
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Review from Allison M (Daughter of Resident) published on 14 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found all the staff to be very welcoming and helpful.
I have seen a vast improvement in my mum since she has been in Montrose Hall.
I would highly recommend to anyone who is looking for a safe caring place for their relatives.
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Review from Kelle J (Granddaughter of Resident) published on 17 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So happy with the care and love they provide to everyone.
Always feel welcome and the staff welcome us all on every visit.
We had a lovely day having Christmas dinner and it was lovely spending time with my nan.
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Review from A H (Daughter of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had a lovely family meal with Mum. The staff are amazing and can't do enough to make everything perfect for my mum. Thank you.
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Review from C R (Stepdaughter of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are friednly and welcoming. The environment was clear and well-decorated.
The food was lovely. Staff are very attentive to all residents. This is the happiest my dad has been for a long time.
I can rest knowing he is being well cared for and that he is happy.
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Review from Z H (Granddaughter of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely fantastic day! Lovely time with my nana. Staff are fun and amazing. Lovely food. Fantastic atmosphere.
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Review from R C (Daughter-in-law of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Had Xmas dinner today with my mother-in-law. It was lovely. Food was delicious, staff a pleasure. I really enjoyed it and my mother-in-law did too. We had a great time. Even had a glass of prosecco, my mother-in-law did too. Everything was perfect.
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Review from Adele R (Daughter of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What an amazing and memorable Christmas put together by the manager and her wonderful staff.
They always go the extra mile to make sure that our loved ones have the best time, not only at Christmas but all year round, thank you, Montrose!
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Current Review Score: 9.7 (9.740)

Overview of Review Score

The Review Score of 9.7 (9.740) out of 10 for Montrose Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.740 for Montrose Hall is calculated as follows: ( (388 Excellents x 5) + (77 Goods x 4) + (11 Satisfactorys x 3) + (9 Poors x 2) ) ÷ 485 Ratings = 4.74
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Montrose Hall is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 41 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Montrose Hall

What types of Care is Montrose Hall registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Montrose Hall have?

There are 41 Single Rooms.

What are the Facilities & Services at Montrose Hall?

Smoking not permitted, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Montrose Hall to the centre of Wigan?

1.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Montrose Hall to verify any information. View our terms and conditions. Montrose Hall has an Enhanced Service - more info.