Montrose Hall

Sherwood Crescent, Wigan WN5 9TB
Review Us
9.8 86 Reviews
  • Montrose Hall, Wigan
Anchor's Montrose Hall is located at the centre of the community in Wigan. The home provides friendly and comfortable residential and dementia care for up to 41 customers. The home has been designed with the care of its customers at the heart of the design, where each room has an en suite wet room.

Montrose Hall's dedicated care team takes the time to get to know the individual and works with them and their loved ones to create detailed care plans which ensure their care needs are continually met. The home is proud to be Veteran Friendly Framework accredited.

The home provides dementia care and on-going training to ensure the care staff's approach is best for customers living with dementia and recognise that everyone is an individual.

Care staff work hard to get to know customers, build relationships and ensure all aspects of the service provided are focused on individual and compassionate care.

Montrose Hall is part of Anchor, which operates on a not-for-profit basis. They reinvest the money made into its retirement properties and care homes, allowing them to continually raise standards and provide a high-quality service to surpass customers' expectations.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Smoking not permitted
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • Self-Funded Residential Dementia Care: from £1199
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1200

Our colleagues at Montrose Hall will be happy to answer any questions you have regarding our fees and what is included.

These prices are only a guideline, please contact Montrose Hall to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Hannah Prescott (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Montrose Hall directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (41)

Visiting

  • Visitors are welcome at Montrose Hall.

Parking

  • Onsite parking is available, including disabled spaces.

Montrose Hall Reviews (86)

9.8

Montrose Hall has a Review Score of 9.8 (9.782) out of 10, based on 44 reviews in the last 2 years.
Over all time Montrose Hall has 86 reviews.

Overall Experience
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Date Published
  • 86
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Reviewer Connection to Montrose Hall
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Total of 86, showing 21-40
Review from S A (Relative of Resident) published on 30 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well firstly what a fantastically run home. It's clean, welcoming and staff are friendly. It's a testament to the management, nothing is too much of a problem for the staff and my friend/family are very content here. Food is of a very good standard and there is always treats about. The overall look
of the home inside and out is very clean and tidy.
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Review from N P (Friend of Resident) published on 13 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An enjoyable time spent with friends etc. The occasion was well prepared and executed. The staff are friendly and courteous. Made very welcome.
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Review from Elaine S (Friend of Resident) published on 13 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Attended my friend's Dad's football presentation. What an amazing day the home has put on for him and family. Found the staff to be lovely and couldn't do enough, so the day went well. Montrose Hall seems a very nice place and all residents seem very happy.
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Review from Linda P (Daughter of Resident) published on 13 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care my Mum gets at Montrose Hall. The staff are very caring to residents and very welcoming to visitors. I would recommend Montrose Hall to anyone. Nothing is too much trouble.
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Review from M H (Nephew of Resident) published on 13 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Great day celebrating my uncle's football presentation.
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Review from S W (Daughter of Resident) published on 12 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has settled in well at Montrose Hall. I can see the staff take good care of him and keep him happy with activities. This puts my mind at rest that he is safe and well cared for.
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Review from Alison M (Daughter of Resident) published on 10 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at Montrose for 4 weeks now. I was really worried that my mum wouldn't settle but she did within days. The first time we visited she cried because she was so happy and loved the staff and her 'new home'. Before moving to Montrose Mum was depressed and lonely. Those days are long gone.
She's happy now and so am I.
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Review from Joanne W (Daughter of Resident) published on 10 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mum has received has been outstanding and as a family, we will be forever grateful for the support and kindness that has been shown to us all. The facilities are fantastic, always clean and tidy and always something to entertain the residents. Everyone has gone above and beyond for us all
and the food is phenomenal! Thank you all.
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Review from Andrew H (Great-Nephew of Resident) published on 10 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good facilities. Incredibly welcoming environment to me and my young family on a special, well-organised day for my great uncle.
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Review from J H (Niece of Resident) published on 10 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely friendly atmosphere. Staff very friendly and attentive. Residents all look very well cared for and happy. Very clean and well-kept.
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Review from Adele R (Daughter of Resident) published on 10 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Had an amazing time at my dad's football presentation. Very well organised and a very memorable day for all.
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Review from M H (Daughter of Resident) published on 27 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff in this home are fantastic, they care for my mother like she is their own. As a daughter, I was anxious about my mother moving into a care home but I have to say I have never had a cause for concern since the day she moved into Montrose Hall. I would highly recommend this home to anyone considering
a care home for their family members.
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Review from Justin S (Son of Resident) published on 12 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When visiting my mother here for the last few years she seems happy enough but she does need persuading to shower/bathe herself.
Reply from Hannah Prescott, Home Manager at Montrose Hall

Thank you for taking the time to review Montrose Hall and we are pleased that you rate our staff as excellent. We are pleased that your mother is happy living with us. We will continue to support your mother with her personal care and I will continue to discuss activities and interests with your mother to make sure she is spending her time as she wishes.

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Review from K G (Daughter-in-law of Resident) published on 9 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Clean and tidy. Friendly and helpful staff.
Reported TV not working and dealing with straight away.
Room comfortable and all appeared to be ok and seems a nice place.
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Review from T C (Niece of Resident) published on 10 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since management changes, many improvements were seen across the care home, which is much more pleasant on the eye (in facilities/home). Great staff, who not only care for our loved ones but who enjoy their work. This is seen when they are around residents and family. Manager change, the new manager
is a great role model to all her staff, and should be praised for it.
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Review from Kath H (Daughter of Resident) published on 4 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Montrose since May 2023 and the care she has received has been amazing. All the staff are so friendly. Mum has dementia and lost my dad in April last year. She has struggled but the staff have ensured that she has everything she needs to feel at home. Would strongly recommend Montrose
to anyone looking for a home away from home for their loved ones. As a family, we have always felt welcome at any of the events and just general visits are made warm and friendly.
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Review from W C (Daughter of Resident) published on 16 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Living abroad and only being able to visit my Mum once a month, it is very important for me to know that she is happy and well cared for. Mum enjoys all the activities and days out. She loves having her hair and nails done. She enjoys her food and being able to have a cup of tea on demand! The staff
are very friendly and I have no worries about Mum's care so that is a great relief for me.
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Review from Vanessa C (Daughter-in-law of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff are so lovely, there are different areas for residents to sit eg library area, bar, park benches and it has a nice feeling when visiting. The main room is like a living room in your own home (just bigger).
Activities were going on today while I was visiting my father-in-law.
The resident's
rooms are great, each looking like they have its own front door, with a number etc on, which makes you feel like it's your own house you're going into. The home is lovely and warm.
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Review from Karen L (Daughter of Resident) published on 2 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been a resident at Montrose since January 2023. The love and care she is shown is excellent. The staff are kind and helpful. The rooms are tidy and clean. It is such a relief for the family to know she (my mum) is being cared for properly. They seem to keep the residents entertained well,
with some superb visits from the Elvis entertainer, which Mum loved.
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Review from P A (Son of Resident) published on 20 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, very welcoming, clean, professional and caring staff.
Friendly atmosphere.
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Current Review Score: 9.8 (9.782)

Overview of Review Score

The Review Score of 9.8 (9.782) out of 10 for Montrose Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 44 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.782 for Montrose Hall is calculated as follows: ( (413 Excellents x 5) + (84 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 510 Ratings = 4.782
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Montrose Hall is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 44 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (0)

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