Montrose Hall

Sherwood Crescent, Wigan WN5 9TB
Review Us
9.8 86 Reviews
  • Montrose Hall, Wigan
Anchor's Montrose Hall is located at the centre of the community in Wigan. The home provides friendly and comfortable residential and dementia care for up to 41 customers. The home has been designed with the care of its customers at the heart of the design, where each room has an en suite wet room.

Montrose Hall's dedicated care team takes the time to get to know the individual and works with them and their loved ones to create detailed care plans which ensure their care needs are continually met. The home is proud to be Veteran Friendly Framework accredited.

The home provides dementia care and on-going training to ensure the care staff's approach is best for customers living with dementia and recognise that everyone is an individual.

Care staff work hard to get to know customers, build relationships and ensure all aspects of the service provided are focused on individual and compassionate care.

Montrose Hall is part of Anchor, which operates on a not-for-profit basis. They reinvest the money made into its retirement properties and care homes, allowing them to continually raise standards and provide a high-quality service to surpass customers' expectations.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Smoking not permitted
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • Self-Funded Residential Dementia Care: from £1199
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1200

Our colleagues at Montrose Hall will be happy to answer any questions you have regarding our fees and what is included.

These prices are only a guideline, please contact Montrose Hall to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Hannah Prescott (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Montrose Hall directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (41)

Visiting

  • Visitors are welcome at Montrose Hall.

Parking

  • Onsite parking is available, including disabled spaces.

Montrose Hall Reviews (86)

9.8

Montrose Hall has a Review Score of 9.8 (9.782) out of 10, based on 44 reviews in the last 2 years.
Over all time Montrose Hall has 86 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Montrose Hall
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Total of 86, showing 61-80
Review from M S (Husband of Resident) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience of Montrose Hall this last month has been very good. The staff are friendly and helpful and I am content that my wife is being well looked after. The home is warm and welcoming, nicely decorated for the festive season with various events arranged.
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Review from M C (Daughter of Resident) published on 19 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Montrose Hall for approx two months. She has mixed dementia. All staff are lovely to residents and family members. It is a proper, warm and comfortable environment. Montrose is open and in contact with us regularly, and we are always made to feel welcome when we visit. There is always
some activity going on, and the place looks lovely at the moment - all ready for Christmas/ My mum is well cared for, which means my family and I can be happy in the knowledge she is always safe.
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Review from M J (Husband of Resident) published on 19 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First class.
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Review from Sandra U (Daughter of Resident) published on 13 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can honestly say 100% happy. Seen a massive difference in Mother, which gives all family and relatives great peace of mind to know being well taken care of. Everyone and everything is spotless. No fault whatsoever. All the people I speak to say what a good place it is. Highly recommended.
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Review from J R (Daughter of Resident) published on 16 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my father first came into the home, he settled down pretty well. The staff have always been very good at looking after my father and have notified us whenever we need to know of any illnesses, falls, etc. The home is well presented, clean, facilities good and mealtimes timed and well-executed.
Food is good. Overall very happy with the home.
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Review from J K (Daughter of Resident) published on 15 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was put into care in January this year under difficult circumstances, from day one I had peace of mind that she was being looked after in a way that gave me complete peace of mind. The communication via Zoom calls was great and I was always given that opportunity when asked. I have felt I can approach
any of the staff and it is great to see how friendly and caring they all are. Now restrictions have started to ease the communication and the way in which testing of visitors has been handled has been great considering all the other duties they have to fulfil.
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Review from Frances A (Daughter of Resident) published on 30 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been in Montrose Hall care home since mid-July 2019, after viewing several care homes in the area. After being diagnosed with Alzheimer’s and dementia, we wanted to be sure to find a place where he would be looked after and that we felt happy with. Montrose met all our requirements. We
found it well organised, clean and well laid out. The staff are very good, really attentive to the residents and the kitchen provides a very good menu. Each of the residents rooms have their own en suite and also a television, if needed, as they also have larger communal televisions in the lounges. We have been happy with how the care home have coped with the restrictions concerning this virus epidemic.
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Review from Karen R (Daughter-in-law of Resident) published on 11 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been a resident of Montrose for over 2-years now, and our family have nothing but praise for the care and attention she had received, and she is always treated with respect.
During this difficult 10-months, we have been kept up to date with all information, regarding residents
and the home. The staff and their activities have gone beyond the norm in order to keep the residents entertained.
I would not hesitate to recommend this ‘home’ to any member of our family and friends.
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Review from Kare S (Granddaughter of Resident) published on 6 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't praise Montrose Hall enough. All the staff are amazing. Lockdown has been a tough time for everyone but Montrose Hall has kept families up to date and informed of new guidelines and procedures all the way through. They update social media with photos and videos of residents so families can see
what they have been doing daily. It's comforting to know that my grandad is happy there and is being looked after so well. I wouldn't hesitate to recommend Montrose Hall to family and friends should they need somewhere for their loved ones!
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Review from Pauline B (Daughter of Resident) published on 21 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Montrose for the last eighteen months, it is very reassuring to know that she is being well cared for, twenty-four hours a day, by friendly, helpful, caring staff.
The Covid crisis has been very worrying for everyone but knowing Mum is safe and well is very reassuring.
Not being able to visit is hard but also very necessary to keep everyone, residents and staff, at Montrose Hall safe and well. We are able to keep in touch with our relatives by telephone calls and receive updates via email and Facebook. There are always plenty of activities to keep the residents happy and entertained.
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Review from Catharine N (Daughter of Resident) published on 17 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been in the care of Montrose Hall for almost 2 years. We have found the home to be clean, modern and comfortable and the staff friendly and professional. Mum enjoys the food especially. They have coped well during the virus and although probably more strict than other homes it is for the
resident’s protection. They have lots of activities going on and try really hard to keep everyone involved. I would recommend them without hesitation.
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Review from Debbie M (Daughter of Resident) published on 18 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Montrose Hall is a fantastic care home our mum is looked after and cared for 24 hours a day. No task is too much for any of the staff that work there and they have been excellent during lockdown and always. Thank you, highly recommend.
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Review from Linda F (Daughter of Resident) published on 18 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is treated with respect and dignity. All staff ensure residents are made to feel special, they are cared for well ensuring they are dressed and hair done. It has been very difficult this year with no visiting but when I ring I always get the information I ask for and particularly like to see
the FaceBook posts with all the activities. The staff have been tremendous through this pandemic and have put residents first. The food has also been excellent and varied. My mum loves her food!!
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Review from Christine L (Daughter of Resident) published on 20 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are really pleased with the care Mum receives - the staff are patient, caring and friendly, and they do not hesitate to "go the extra mile" if needed. Mum is very happy there.
The staff have been brilliant during the covid crisis and it has been a relief to know that Mum is in a safe environment.
We have been kept up-to-date with all aspects of Mum's care and health throughout. They have a good system of testing in place which is reassuring.
I am particularly pleased that visiting has been very restricted, as I do not want visitors admitted that might infect either residents or staff.
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Review from T B (Husband of Resident) published on 25 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Montrose Hall staff are very friendly. Very clean, very hospitable. The meals very good at all times.
The staff are very helpful and give me tea and biscuits each visit 3 hours every day
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Review from Jane R (Daughter of Resident) published on 12 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is more like a family than a 'care home' where people are cared for.
Excellent relationships between carers, residents and their families.
Nothing is too much trouble.
'If it's not good enough for us it's not good enough for our residents' heard all the time.
Care and support given to the
residents is second to none.
Always something going on - trips, entertainment, bingo, exercising, to name but a few.
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Review from Ray T (Husband of Resident) published on 25 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife is a resident, lovely surroundings, excellent care provided, staff and management are second to none.
Highly recommend this home to anyone wanting 24 hour care for a loved one.
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Review from Bev B (Daughter of Resident) published on 25 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we owe so much to the staff of this fabulous home. When my father was in the end stage of bowel cancer they looked after him like one of their own family. My mother is also in the home and has advanced Alzheimers, the care she receives is first class, we could not wish for a better home.
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Review from Eileen R (Daughter of Resident) published on 2 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident of Montrose hall for a number of years and receives good quality care.
Staff and management are excellent.
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Review from Marion W (Resident) published on 2 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident at Montrose Hall since January. I have settled in well, staff are extremely caring and helpful.
Meals are enjoyable and varied.
My son loves the home and feels he made the right choice when he chose Montrose Hall.
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Current Review Score: 9.8 (9.782)

Overview of Review Score

The Review Score of 9.8 (9.782) out of 10 for Montrose Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 44 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.782 for Montrose Hall is calculated as follows: ( (413 Excellents x 5) + (84 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 510 Ratings = 4.782
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Montrose Hall is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 44 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (0)

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