Montrose Hall

Sherwood Crescent, Wigan WN5 9TB
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9.8 94 Reviews
  • Montrose Hall, Wigan
Anchor's Montrose Hall is located at the centre of the community in Wigan.

The home provides friendly and comfortable residential and dementia care for up to 41 customers.

The home has been designed with the care of its customers at the heart of the design, where each room has an en suite wet room to support dignity and comfort.

Montrose Hall's dedicated care team takes the time to get to know the individual and works with them and their loved ones to create detailed care plans which ensure their care needs are continually met. The home is proud to be Veteran Friendly Framework accredited.

The home provides dementia care and on-going training to ensure the care staff's approach is best for customers living with dementia and recognise that everyone is an individual.

Care staff work hard to get to know customers, build relationships and ensure all aspects of the service provided are focused on individual and compassionate care.

Montrose Hall is part of Anchor, which operates on a not-for-profit basis. They reinvest the money made into its retirement properties and care homes, allowing them to continually raise standards and provide a high-quality service to surpass customers' expectations.
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Care Provided by Montrose Hall

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Smoking not permitted
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • Self-Funded Residential Dementia Care: from £1199
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1200

Our colleagues at Montrose Hall will be happy to answer any questions you have regarding our fees and what is included.

These prices are only a guideline, please contact Montrose Hall to find out the exact price for your requirements.

Contact Montrose Hall to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Montrose Hall to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in Charge

  • Hannah Prescott (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (41)

Visiting

  • Visitors are welcome at Montrose Hall.

Parking

  • Onsite parking is available, including disabled spaces.

Montrose Hall Reviews (94)

9.8

Montrose Hall has a Review Score of 9.8 (9.779) out of 10, based on 46 reviews in the last 2 years.
Over all time Montrose Hall has 94 reviews.

Overall Experience
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Reviewer Connection to Montrose Hall
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Review from A O (Sister of Resident) published on 3 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have always been treated with respect and kindness from the staff at the home.
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Review from Ann W (Daughter of Resident) published on 22 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The laundry room needs some work. Items of clothing don't always come back to my mother's room when they do they are not hung up properly and also not ironed. White articles have gone grey. My mother's clothes are all labelled and she still gets other people's clothes. Socks are never returned in pairs.
I have made many trips to the laundry room myself. One day she had no underwear.
Reply from Hannah Prescott, Home Manager at Montrose HallThank you for taking the time to review Montrose Hall, we appreciate your feedback and take any concerns seriously. We are currently recruiting for Laundry personnel and we have put resources in place to prevent any further issues. We also hold regular resident meetings to hear feedback and keep residents up to date. Please feel free to raise any concerns with the manager directly at a mutually convenient time.
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Review from Angela H (Daughter of Resident) published on 22 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just like to say how good the staff have been.
Lovely home and very friendly.
Always made to feel welcome.
My mum is very settled in here.
Love all the activities that you do with the residents.
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Review from Stephen M (Son of Resident) published on 21 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Attended the Christmas meal organised. Really well done, excellent food and service. Thank you.
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Review from C O (Grandson of Resident) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Came along for Christmas dinner with my nan today. It was nice for the home to do this, as having a Christmas dinner with my nan again was so special to me.
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Review from G W (Son of Resident) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Christmas party meal very festive and enjoyable day.
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Review from A C (Daughter of Resident) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad appears very happy and settled in Montrose Hall.
His needs are attended to and the care he receives is excellent. We have been today for a family Christmas dinner which was a lovely day and a chance for families to come together.
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Review from B W (Daughter of Resident) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Myself and nephew came to Montrose Hall to have Christmas dinner with Mum. The staff were very good they set up a dining area with Christmas decorations, tables laid and made the whole experience very special. It was very lovely for family members to come and spend time with their loved ones.
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Review from M S (Husband of Resident) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience of Montrose Hall this last month has been very good. The staff are friendly and helpful and I am content that my wife is being well looked after. The home is warm and welcoming, nicely decorated for the festive season with various events arranged.
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Review from M C (Daughter of Resident) published on 19 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Montrose Hall for approx two months. She has mixed dementia. All staff are lovely to residents and family members. It is a proper, warm and comfortable environment. Montrose is open and in contact with us regularly, and we are always made to feel welcome when we visit. There is always
some activity going on, and the place looks lovely at the moment - all ready for Christmas/ My mum is well cared for, which means my family and I can be happy in the knowledge she is always safe.
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Review from M J (Husband of Resident) published on 19 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First class.
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Review from Sandra U (Daughter of Resident) published on 13 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can honestly say 100% happy. Seen a massive difference in Mother, which gives all family and relatives great peace of mind to know being well taken care of. Everyone and everything is spotless. No fault whatsoever. All the people I speak to say what a good place it is. Highly recommended.
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Review from J R (Daughter of Resident) published on 16 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my father first came into the home, he settled down pretty well. The staff have always been very good at looking after my father and have notified us whenever we need to know of any illnesses, falls, etc. The home is well presented, clean, facilities good and mealtimes timed and well-executed.
Food is good. Overall very happy with the home.
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Review from J K (Daughter of Resident) published on 15 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was put into care in January this year under difficult circumstances, from day one I had peace of mind that she was being looked after in a way that gave me complete peace of mind. The communication via Zoom calls was great and I was always given that opportunity when asked. I have felt I can approach
any of the staff and it is great to see how friendly and caring they all are. Now restrictions have started to ease the communication and the way in which testing of visitors has been handled has been great considering all the other duties they have to fulfil.
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Review from Frances A (Daughter of Resident) published on 30 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been in Montrose Hall care home since mid-July 2019, after viewing several care homes in the area. After being diagnosed with Alzheimer’s and dementia, we wanted to be sure to find a place where he would be looked after and that we felt happy with. Montrose met all our requirements. We
found it well organised, clean and well laid out. The staff are very good, really attentive to the residents and the kitchen provides a very good menu. Each of the residents rooms have their own en suite and also a television, if needed, as they also have larger communal televisions in the lounges. We have been happy with how the care home have coped with the restrictions concerning this virus epidemic.
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Review from Karen R (Daughter-in-law of Resident) published on 11 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been a resident of Montrose for over 2-years now, and our family have nothing but praise for the care and attention she had received, and she is always treated with respect.
During this difficult 10-months, we have been kept up to date with all information, regarding residents
and the home. The staff and their activities have gone beyond the norm in order to keep the residents entertained.
I would not hesitate to recommend this ‘home’ to any member of our family and friends.
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Review from Kare S (Granddaughter of Resident) published on 6 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't praise Montrose Hall enough. All the staff are amazing. Lockdown has been a tough time for everyone but Montrose Hall has kept families up to date and informed of new guidelines and procedures all the way through. They update social media with photos and videos of residents so families can see
what they have been doing daily. It's comforting to know that my grandad is happy there and is being looked after so well. I wouldn't hesitate to recommend Montrose Hall to family and friends should they need somewhere for their loved ones!
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Review from Pauline B (Daughter of Resident) published on 21 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Montrose for the last eighteen months, it is very reassuring to know that she is being well cared for, twenty-four hours a day, by friendly, helpful, caring staff.
The Covid crisis has been very worrying for everyone but knowing Mum is safe and well is very reassuring.
Not being able to visit is hard but also very necessary to keep everyone, residents and staff, at Montrose Hall safe and well. We are able to keep in touch with our relatives by telephone calls and receive updates via email and Facebook. There are always plenty of activities to keep the residents happy and entertained.
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Review from Catharine N (Daughter of Resident) published on 17 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been in the care of Montrose Hall for almost 2 years. We have found the home to be clean, modern and comfortable and the staff friendly and professional. Mum enjoys the food especially. They have coped well during the virus and although probably more strict than other homes it is for the
resident’s protection. They have lots of activities going on and try really hard to keep everyone involved. I would recommend them without hesitation.
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Review from Debbie M (Daughter of Resident) published on 18 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Montrose Hall is a fantastic care home our mum is looked after and cared for 24 hours a day. No task is too much for any of the staff that work there and they have been excellent during lockdown and always. Thank you, highly recommend.
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Current Review Score: 9.8 (9.779)

Overview of Review Score

The Review Score of 9.8 (9.779) out of 10 for Montrose Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 46 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.779 for Montrose Hall is calculated as follows: ( (441 Excellents x 5) + (75 Goods x 4) + (8 Satisfactorys x 3) + (9 Poors x 2) ) ÷ 533 Ratings = 4.779
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Montrose Hall is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 45 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (12)

Meet the Team (0)

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