Submit a Review for Newcross Care Home - Avery Healthcare
378 Prestwood Road, Wolverhampton, WV11 1RH
View full details of Newcross Care Home - Avery HealthcareLatest Reviews for Newcross Care Home - Avery Healthcare
21 November 2025
Very welcoming. Staff are always happy to help us create a family 'picnic' when we visit.
21 November 2025
Very caring and pleasant staff - helpful with visits. My aunt loves the garden and the activities, especially exercise and singing. Thanks to Pam for organising lunch for us! First room on the street was noisy but her new one is nice.
24 October 2025
I come here once a week to see my wife's sister. Always made to feel welcome, staff are always helpful, busy and professional.
10 September 2025
First impressions are always important. From the moment we arrived at Newcross Care Home, we felt welcomed and a lovely warmth from all the staff. Everyone is part of a big family, all looking out for each other. The home is clean and well organised. I genuinely believe it would be hard to find a
better place. Thank you for all you are doing. Oh, one last thing, what a lovely meal arrangement you have, great food in a lovely setting, it's like a 5 star restaurant.
10 September 2025
I have never been in a care home before I have no idea what to expect. But other than that I have enjoyed it very much, I love everyone there, all kind.
24 June 2025
My mum is in respite care due to ill health and me struggling to cope with her in her own home. From our first visit to look round & every step of the way in her first 3 weeks I have felt mum is safe & receiving excellent care & support. She struggled to settle initially but the kind & caring staff
& activities have helped her adjust. We have done choir practice, juice tasting & garden club together, she has taken up art again & her first trip out to a local park for a picnic was a big success. I feel so much more relaxed knowing she is in safe hands. I can now spend quality time with mum rather than responding to crisis after crisis ( I feel Newcross Care Home is caring for me too) This was demonstrated by a recent call from mum when she thought she had taken a turn for the worse. The carer I spoke to was kind, caring & reassuring & I recognised her voice on the phone & trusted her judgement implicitly. All was fine. Thank you to the manager & her team.
22 April 2025
My Mother-in-Law has been a resident for four and a half years; we have always found her care to be of excellent standard with friendly, professional, approachable staff.
The last couple of weeks her health gradually declined & during her last 3 days the family took her bedside vigil in shifts.
Still the staff were amazing, compassionate, respectful & so supporting of all the family. They definitely went above and beyond our expectations, we can't praise them enough.
27 January 2025
Just to say what a lovely day we had on the 18th January celebrating Mum's 91st birthday. We had a room which the staff decorated, and we were looked after very well. Mum had a lovely time with family and also a cake. We just wanted to say thanks for the love and care she receives. We really
appreciate all you do. Thank you.
17 October 2024
My mom had a lovely visit from the mayoress last week.
I would like to thank all the staff who helped me organise the visit and make it a really special morning for my mom. Staff made the mayoress feel very welcome and were very happy to show her around and meet other residents.
14 August 2024
My husband will have been in the home 12 months this month and his care has been excellent. Nothing is too much trouble for the staff. They are friendly reassuring and professional, the home is like a 4-star hotel with lovely furnishings and decor and the residents' rooms are always clean. The home
has a lovely welcoming atmosphere due to the friendliness of the staff and my husband gets on well with them all.
02 August 2024
On the sudden passing of my dear Mom, circumstances with Par made it too difficult to care for him alone at home. It is still so raw and heartbreaking, with the help and support of the care team the transition has been that much easier, they are absolutely amazing. The love they have shown to Par,
giving him encouragement to remain independent as much as possible. I am in awe of them (Wow). It's like one big happy family there, they are always watching and vigilant. I have never had any concerns, well done to you all and a massive heartfelt thank you from me.
24 July 2024
Very pleased, well looked after, staff are very good with her, can't say a bad word about anything. Rooms are very clean, she's very happy every time I visit, I can leave knowing she's in good hands. Overall I am very happy with Newcross Care Home.
24 July 2024
My nan receives excellent care, all the staff are amazing and always so kind to her. She always tells me how lovely the food is.
10 July 2024
The care home is a pleasant environment, bright and clean. The staff are always pleasant and welcoming. There are always lots of activities for the residents.
28 June 2024
Staff are always very welcoming, they make you feel at home. They let you know if there are concerns or if things are needed for Mom. Mom loves it there. I want to move in myself. Thank you all you all do a great job.
26 June 2024
A wonderful care home in my opinion it's the loveliest around this area. Staff are lovely, helpful and caring. Any information about the resident is communicated immediately. Atmosphere is very good. Cleanliness is perfect and the cleaners work hard to achieve this.
26 June 2024
New Cross Care Home is a wonderful caring team that definitely go above and beyond in many ways. My lovely mom has been there for 20 months and we feel that she has gained another family, they are so loving and caring towards her that it really does put your mind at rest. Thank you.
13 February 2024
My mom has been a resident at Newcross Care home for almost 12 months. The staff have been wonderful... very caring, warm-hearted and professional. I have visited many care homes and Newcross was the only place I visited that had 'a heart,' and felt homely, as well as comfortable. Mom enjoys being
in company and very much appreciates the activities... especially the keep fit and the occasional outings.
The home is very well maintained, spotlessly clean, and the food is great.
I can't thank the manager and the team enough for the kindness and support they give to Mom and to us.
12 February 2024
My li'l mom has been with Newcross for just under a year now, after being diagnosed with mixed dementia. It was such a tough decision to make, but her downturn was so quick and it was heartbreaking to see her go through so much turmoil... But, after meeting some of the wonderful staff and viewing
the home itself, it gave us hope that she could be safe and comfortable again. Newcross is exceptional and more like a hotel than a home! Everyone there is fabulous! The medical staff, activities, catering, housekeeping, reception, maintenance and those who also come in to bring extra normality, such as exercise classes, singers, hairdressers, chiropody, etc. All goes into the great attention and detail of Mom's care, but also gives her the freedom to be herself. Mom still has her ups and downs, that this horrible incurable disease brings, but she certainly has a lot more 'ups' these days and it's due to the security and care that she is being shown at Newcross. So, a massive thank you from me!
01 February 2024
Our father has been a resident at Newcross Care home in Wolverhampton since May 2023. We cannot thank the staff enough for encouraging Dad to laugh again, to be a part of things again. Every day they have something going on to keep their residents happy. The care at Newcross is second to none, Dad
was withdrawn and unhappy since we lost Mum but now it's as if he has a new lease of life.
Thank you all at Newcross Care Home for being Dad's guardian angels.
Latest Reviews for Newcross Care Home - Avery Healthcare
21 November 2025
Very welcoming. Staff are always happy to help us create a family 'picnic' when we visit.
21 November 2025
Very caring and pleasant staff - helpful with visits. My aunt loves the garden and the activities, especially exercise and singing. Thanks to Pam for organising lunch for us! First room on the street was noisy but her new one is nice.
24 October 2025
I come here once a week to see my wife's sister. Always made to feel welcome, staff are always helpful, busy and professional.
10 September 2025
First impressions are always important. From the moment we arrived at Newcross Care Home, we felt welcomed and a lovely warmth from all the staff. Everyone is part of a big family, all looking out for each other. The home is clean and well organised. I genuinely believe it would be hard to find a
better place. Thank you for all you are doing. Oh, one last thing, what a lovely meal arrangement you have, great food in a lovely setting, it's like a 5 star restaurant.
10 September 2025
I have never been in a care home before I have no idea what to expect. But other than that I have enjoyed it very much, I love everyone there, all kind.
24 June 2025
My mum is in respite care due to ill health and me struggling to cope with her in her own home. From our first visit to look round & every step of the way in her first 3 weeks I have felt mum is safe & receiving excellent care & support. She struggled to settle initially but the kind & caring staff
& activities have helped her adjust. We have done choir practice, juice tasting & garden club together, she has taken up art again & her first trip out to a local park for a picnic was a big success. I feel so much more relaxed knowing she is in safe hands. I can now spend quality time with mum rather than responding to crisis after crisis ( I feel Newcross Care Home is caring for me too) This was demonstrated by a recent call from mum when she thought she had taken a turn for the worse. The carer I spoke to was kind, caring & reassuring & I recognised her voice on the phone & trusted her judgement implicitly. All was fine. Thank you to the manager & her team.
22 April 2025
My Mother-in-Law has been a resident for four and a half years; we have always found her care to be of excellent standard with friendly, professional, approachable staff.
The last couple of weeks her health gradually declined & during her last 3 days the family took her bedside vigil in shifts.
Still the staff were amazing, compassionate, respectful & so supporting of all the family. They definitely went above and beyond our expectations, we can't praise them enough.
27 January 2025
Just to say what a lovely day we had on the 18th January celebrating Mum's 91st birthday. We had a room which the staff decorated, and we were looked after very well. Mum had a lovely time with family and also a cake. We just wanted to say thanks for the love and care she receives. We really
appreciate all you do. Thank you.
17 October 2024
My mom had a lovely visit from the mayoress last week.
I would like to thank all the staff who helped me organise the visit and make it a really special morning for my mom. Staff made the mayoress feel very welcome and were very happy to show her around and meet other residents.
14 August 2024
My husband will have been in the home 12 months this month and his care has been excellent. Nothing is too much trouble for the staff. They are friendly reassuring and professional, the home is like a 4-star hotel with lovely furnishings and decor and the residents' rooms are always clean. The home
has a lovely welcoming atmosphere due to the friendliness of the staff and my husband gets on well with them all.
02 August 2024
On the sudden passing of my dear Mom, circumstances with Par made it too difficult to care for him alone at home. It is still so raw and heartbreaking, with the help and support of the care team the transition has been that much easier, they are absolutely amazing. The love they have shown to Par,
giving him encouragement to remain independent as much as possible. I am in awe of them (Wow). It's like one big happy family there, they are always watching and vigilant. I have never had any concerns, well done to you all and a massive heartfelt thank you from me.
24 July 2024
Very pleased, well looked after, staff are very good with her, can't say a bad word about anything. Rooms are very clean, she's very happy every time I visit, I can leave knowing she's in good hands. Overall I am very happy with Newcross Care Home.
24 July 2024
My nan receives excellent care, all the staff are amazing and always so kind to her. She always tells me how lovely the food is.
10 July 2024
The care home is a pleasant environment, bright and clean. The staff are always pleasant and welcoming. There are always lots of activities for the residents.
28 June 2024
Staff are always very welcoming, they make you feel at home. They let you know if there are concerns or if things are needed for Mom. Mom loves it there. I want to move in myself. Thank you all you all do a great job.
26 June 2024
A wonderful care home in my opinion it's the loveliest around this area. Staff are lovely, helpful and caring. Any information about the resident is communicated immediately. Atmosphere is very good. Cleanliness is perfect and the cleaners work hard to achieve this.
26 June 2024
New Cross Care Home is a wonderful caring team that definitely go above and beyond in many ways. My lovely mom has been there for 20 months and we feel that she has gained another family, they are so loving and caring towards her that it really does put your mind at rest. Thank you.
13 February 2024
My mom has been a resident at Newcross Care home for almost 12 months. The staff have been wonderful... very caring, warm-hearted and professional. I have visited many care homes and Newcross was the only place I visited that had 'a heart,' and felt homely, as well as comfortable. Mom enjoys being
in company and very much appreciates the activities... especially the keep fit and the occasional outings.
The home is very well maintained, spotlessly clean, and the food is great.
I can't thank the manager and the team enough for the kindness and support they give to Mom and to us.
12 February 2024
My li'l mom has been with Newcross for just under a year now, after being diagnosed with mixed dementia. It was such a tough decision to make, but her downturn was so quick and it was heartbreaking to see her go through so much turmoil... But, after meeting some of the wonderful staff and viewing
the home itself, it gave us hope that she could be safe and comfortable again. Newcross is exceptional and more like a hotel than a home! Everyone there is fabulous! The medical staff, activities, catering, housekeeping, reception, maintenance and those who also come in to bring extra normality, such as exercise classes, singers, hairdressers, chiropody, etc. All goes into the great attention and detail of Mom's care, but also gives her the freedom to be herself. Mom still has her ups and downs, that this horrible incurable disease brings, but she certainly has a lot more 'ups' these days and it's due to the security and care that she is being shown at Newcross. So, a massive thank you from me!
01 February 2024
Our father has been a resident at Newcross Care home in Wolverhampton since May 2023. We cannot thank the staff enough for encouraging Dad to laugh again, to be a part of things again. Every day they have something going on to keep their residents happy. The care at Newcross is second to none, Dad
was withdrawn and unhappy since we lost Mum but now it's as if he has a new lease of life.
Thank you all at Newcross Care Home for being Dad's guardian angels.