Newcross Care Home, Wolverhampton, West Midlands
Newcross Care Home, Wolverhampton, West Midlands
Newcross Care Home, Wolverhampton, West Midlands

Newcross has offered residential, dementia and respite care since 2009 in a home, distinguished by its unique rotunda decorated with sculptural art.

It aims to deliver companionship and care in a supportive environment which serves both residents and their families.

A sense of community is fostered by frequent visits from local schools, churches and pets.

There are plenty of activities and clubs to keep the mind and body active including the choir, music group, gardening club and an ex-servicemen’s club.

Special attention is paid to dementia care, which encompasses the latest thinking and, from time to time, cooperation with Wolverhampton Art Gallery which loans artifacts from bygone eras.

Group: Avery Healthcare Group

Person in charge: Beverley Aldridge (Manager)

Local Authority / Social Services: Wolverhampton City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 64 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Punjabi Mirpuri, Panjabi, Punjabi

Single Rooms: 64

Rooms with ensuite WC: 64

Facilities & Services: Respite Care • Convalescent Care • Physiotherapy • Own Furniture if required • Pets by arrangement • Near Public Transport • Lift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Newcross Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 Newcross Care Home has a Review Score of 9.3 (9.296)

The Review Score of 9.3 (maximum of 10) for Newcross Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Newcross Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.749 for Newcross Care Home is calculated as follows: ( (201 Excellents x 5) + (58 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 263 Ratings = 4.749

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.547 Points relating to the number of positive Reviews for Newcross Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.8 positive Reviews (64 registered maximum number of service users ÷ 5). 7 Reviews ÷ 12.8 Target = 0.547

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    19
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Newcross Care Home?

  • Extremely LIKELY
    21
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Newcross Care Home

  • Daughter of Resident/Service User
    10
  • Son of Resident/Service User
    4
  • Sister of Resident/Service User
    2
  • Grandson of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • more

I didn't know what to expect from the care home but was pleasantly surprised it turned out to be a lot better than I expected and I would come again. Well done the staff.

How likely would you be to recommend Newcross Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My Mom has been in this care home for almost four years. When she first went in it was traumatic for the whole family. The staff at the home were kind and caring and helped all of us, Mom included, to come to terms with the change in circumstances. This care has never changed. Mom is still there receiving help and care from the staff, without them things would be much more difficult for all of us.

How likely would you be to recommend Newcross Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Satisfactory

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

He is cared for very well.

How likely would you be to recommend Newcross Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum is very frail and is becoming more dependent. The home have moved her to nearer the staff station which I find reassuring.
Staff are loving towards mum and I trust them to care for her.

How likely would you be to recommend Newcross Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mom has been a resident here for about 7 months and throughout I only have positive things to say about Newcross.
There are so many wonderful staff here who continually provide the care and support for my mum, particularly since my dad passed away here on the 2nd of July.
This and so many other things provide the reassurance to the family that my mum is in the best place possible.

How likely would you be to recommend Newcross Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Staff, including reception staff, are always helpful, so so patient, kind and professional not only to residents but to relatives too.
They are very approachable, both staff and manager.
The effort is always being made to try to make it a home from home.

How likely would you be to recommend Newcross Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

It is so important for all relatives of elderly loved ones that they are being cared for properly, with respect, and that they have the opportunity to enjoy every day they are residents.

New Cross is a very special place where the overall care experience is excellent, and relatives can relax knowing loved ones are in good hands.

Staff are kind, caring, friendly and also approachable.

How likely would you be to recommend Newcross Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

A great relief that mom is in a fantastic home with caring staff and excellent facilities. Would highly recommend the home to any prospective resident.

How likely would you be to recommend Newcross Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Excellent. Staff always friendly. Happy and content residents.

How likely would you be to recommend Newcross Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum is well cared for. She is safe, warm and well fed. A new bed and mattress was provided for mum because she kept slipping out of bed. The staff are very patient and helpful, helping mum to move around and join in with activities. Mum has not been too well at times but the doctor is called straight away which is reassuring.
A slight concern I do have is the differing reports given by staff, some say she is doing well whilst others report her not being so good. However, I'm sure they do try to "hand-over" successfully.

How likely would you be to recommend Newcross Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

We were very happy with the standard of care. Due to changes in drugs, mother seems very contented, and previous concerns relating to personal hygiene have now been fully addressed.

How likely would you be to recommend Newcross Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Good review excellent feedback.

How likely would you be to recommend Newcross Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The review went well. Do have concerns about my mother's weight and varicose veins which are large due to constant walking. Have tried getting her to sit down for long periods whilst there but all she wants to do is walk. Staff are very good with her but this is all part of dementia.

How likely would you be to recommend Newcross Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very open, friendly and caring atmosphere. Always felt welcome whenever we visited. Staff were always very attentive towards my aunt as were friends as well as carers. They made the last few months of her life comfortable and happy for which we will be forever grateful.

How likely would you be to recommend Newcross Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

We, as a church have always been made welcome. We come twice a month to conduct a service lasting approximately half an hour and the staff have always made us welcome.

How likely would you be to recommend Newcross Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

In the short term mom has been here we have had excellent service and all staff carry out their duties to a high standard.

How likely would you be to recommend Newcross Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has been resident in Newcross Care Home for just over two years and during that time we have had no reason to complain about her care. The staff are very good and friendly and the facility excellent. During her time she has been taken out on trips to theatre, shops etc. There is also regular entertainment within the home.

How likely would you be to recommend Newcross Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Any issues raised by me have always been dealt with promptly by the management.

How likely would you be to recommend Newcross Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are very friendly and caring. My mom is well cared for always clean and seems happy. The home is warm and welcoming, bright with never any odours. Due to lack of staff at times requests sometimes take time to be implemented, but eventually gets done. I feel my mom could not be card for in a more caring or dignified manner than here. Whenever I call I feel part of their community.

How likely would you be to recommend Newcross Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My mother is very happy here and cannot fault any of her care or how very pleasant and helpful the members of staff are. I would have no hesitation in recommending to anyone who asks.

How likely would you be to recommend Newcross Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff have been extremely caring and thoughtful in the two and a half years she has been a resident. When she first arrived she settled quickly and was happy. She enjoyed the company and taking part in the many and varied activities. We sometimes felt that she was happier than she had been at home alone as she enjoyed the company. She especially enjoyed helping in the garden. Since she has ben confined to bed they keep her clean and well fed.

How likely would you be to recommend Newcross Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The standard of care received by my grandma, was nothing but exemplary. The staff were extremely compassionate, understanding and would always massively exceed expectations which was crucial at such a difficult time in my grandmas life. In September 2015 my grandma took a turn for the worse, and it was in her last moment that we really saw how fantastic Newcross Care Home was, having had experience of many other care homes in my professional and personal capacity. My grandma passed away feeling nothing but loved, cared for, and cherished by not only her family, but also by all members of staff.

How likely would you be to recommend Newcross Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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