Newcross Care Home - Avery Healthcare

378 Prestwood Road, Wolverhampton WV11 1RH
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9.9 148 Reviews
  • Newcross Care Home - Avery Healthcare, Wolverhampton
Located in the serene suburb of Fallings Park, on Prestwood Road, Newcross Care Home in Wolverhampton has been an integral part of the local community for over seven years. The home provides considerate residential, respite and dementia care tailored to individual needs.

The architectural focal point of the building is its dome, adorned with art created by local students in collaboration with the renowned sculptor Michael Scheuermann. Numerous lounges facilitate socialising, participation in a lively activity schedule, or quiet contemplation.

All bedrooms are generously sized, featuring walk-in, en-suite showers, a DVD player and a flat-screen TV. Residents are encouraged to personalise their spaces, meticulously maintained by a dedicated housekeeper. Ground-floor rooms often have direct access to the patio, while an upper-floor balcony provides additional seating. The home warmly accommodates couples and companions, fostering shared experiences as they navigate their care journey together.

Emphasising the importance of staying connected, free Wi-Fi is accessible throughout the building for residents and visitors alike. A dedicated Facebook page keeps relatives informed about care home activities and events. Residents are even guided on using Skype for virtual connections.

Encouraging resident involvement in shaping home life cultivates a sense of shared ownership. Friends and family are invited to contribute, particularly in engaging with residents living with dementia, to help create their life stories. A rich programme of activities caters to diverse interests, promoting mental and physical well-being in the company of peers. The home features a therapy suite, café and hair salon for residents' relaxation needs.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1218
  • Self-Funded Residential Dementia Care: from £1218

These prices are only a guideline, please contact Newcross Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)

Good to Know

Person in charge

  • Beverley Aldridge (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (56)
  • Couples/Companion Rooms (4)

Newcross Care Home - Avery Healthcare Reviews (148)

9.9

Newcross Care Home - Avery Healthcare has a Review Score of 9.9 (9.865) out of 10, based on 37 reviews in the last 2 years.
Over all time Newcross Care Home - Avery Healthcare has 148 reviews.

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Reviewer Connection to Newcross Care Home - Avery Healthcare
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Total of 148, showing 1-20
Review from Carl H (Friend of Resident) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First impressions are always important. From the moment we arrived at Newcross Care Home, we felt welcomed and a lovely warmth from all the staff. Everyone is part of a big family, all looking out for each other. The home is clean and well organised. I genuinely believe it would be hard to find a better
place. Thank you for all you are doing. Oh, one last thing, what a lovely meal arrangement you have, great food in a lovely setting, it's like a 5 star restaurant.
Reply from Beverley Aldridge, Manager at Newcross Care Home - Avery Healthcare

Thank you for this lovely review we appreciate the kind words and I am pleased your friend has settled into the home, and thank you and your lovely family for the support you have shown by attending our events - Bev

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Review from Doreen C (Respite Resident) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have never been in a care home before I have no idea what to expect. But other than that I have enjoyed it very much, I love everyone there, all kind.
Reply from Beverley Aldridge, Manager at Newcross Care Home - Avery Healthcare

We were very happy to receive your review I know you were worried about your emergency stay and so pleased you had such a good experience that you know want to move in permanently

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Review from L F (Daughter of Resident) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is in respite care due to ill health and me struggling to cope with her in her own home. From our first visit to look round & every step of the way in her first 3 weeks I have felt mum is safe & receiving excellent care & support. She struggled to settle initially but the kind & caring staff
& activities have helped her adjust. We have done choir practice, juice tasting & garden club together, she has taken up art again & her first trip out to a local park for a picnic was a big success. I feel so much more relaxed knowing she is in safe hands. I can now spend quality time with mum rather than responding to crisis after crisis ( I feel Newcross Care Home is caring for me too) This was demonstrated by a recent call from mum when she thought she had taken a turn for the worse. The carer I spoke to was kind, caring & reassuring & I recognised her voice on the phone & trusted her judgement implicitly. All was fine. Thank you to the manager & her team.
Reply from Beverley Aldridge, Manager at Newcross Care Home - Avery Healthcare

Thank you for this lovely review and we appreciate you taking the time to complete this

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Review from P W (Daughter-in-law of Resident) published on 22 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother-in-Law has been a resident for four and a half years; we have always found her care to be of excellent standard with friendly, professional, approachable staff.
The last couple of weeks her health gradually declined & during her last 3 days the family took her bedside vigil in shifts. Still
the staff were amazing, compassionate, respectful & so supporting of all the family. They definitely went above and beyond our expectations, we can't praise them enough.
Reply from Beverley Aldridge, Manager at Newcross Care Home - Avery Healthcare

Thank you very much for your kind review we do appreciate you taking the time to do this

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Review from Tina H (Daughter-in-law of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just to say what a lovely day we had on the 18th January celebrating Mum's 91st birthday. We had a room which the staff decorated, and we were looked after very well. Mum had a lovely time with family and also a cake. We just wanted to say thanks for the love and care she receives. We really appreciate
all you do. Thank you.
Reply from Jenna Hughes, Manager at Newcross Care Home - Avery Healthcare

Thank you for your lovely review and feedback. We were so pleased to be part of Mum's special day.

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Review from Suzanne R (Daughter of Resident) published on 17 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom had a lovely visit from the mayoress last week.
I would like to thank all the staff who helped me organise the visit and make it a really special morning for my mom. Staff made the mayoress feel very welcome and were very happy to show her around and meet other residents.
Reply from Jenna Hughes, Manager at Newcross Care Home - Avery Healthcare

Thank you for your lovely words, comments and ratings. It was truly a lovely morning spent by all.

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Review from Jean C (Wife of Resident) published on 14 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband will have been in the home 12 months this month and his care has been excellent. Nothing is too much trouble for the staff. They are friendly reassuring and professional, the home is like a 4-star hotel with lovely furnishings and decor and the residents' rooms are always clean. The home
has a lovely welcoming atmosphere due to the friendliness of the staff and my husband gets on well with them all.
Reply from Jenna Hughes, Manager at Newcross Care Home - Avery Healthcare

Thank you for your lovely words, review and ratings.

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Review from Jeanette G (Daughter of Resident) published on 2 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On the sudden passing of my dear Mom, circumstances with Par made it too difficult to care for him alone at home. It is still so raw and heartbreaking, with the help and support of the care team the transition has been that much easier, they are absolutely amazing. The love they have shown to Par, giving
him encouragement to remain independent as much as possible. I am in awe of them (Wow). It's like one big happy family there, they are always watching and vigilant. I have never had any concerns, well done to you all and a massive heartfelt thank you from me.
Reply from Jenna Hughes, Manager at Newcross Care Home - Avery Healthcare

Thank you so much for this lovely review, your beautiful comments and 5* ratings. We are all one big family at Newcross Care Home.

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Review from Kris B (Grandson of Resident) published on 24 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased, well looked after, staff are very good with her, can't say a bad word about anything. Rooms are very clean, she's very happy every time I visit, I can leave knowing she's in good hands. Overall I am very happy with Newcross Care Home.
Reply from Jenna Hughes, Manager at Newcross Care Home - Avery Healthcare

Thank you for your lovely words, 5-star ratings and comments.

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Review from Sarina B (Granddaughter of Resident) published on 24 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan receives excellent care, all the staff are amazing and always so kind to her. She always tells me how lovely the food is.
Reply from Jenna Hughes, Manager at Newcross Care Home - Avery Healthcare

Thank you for your lovely review and I will pass on the food comments to our head chef.

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Review from David G (Son of Resident) published on 10 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home is a pleasant environment, bright and clean. The staff are always pleasant and welcoming. There are always lots of activities for the residents.
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Review from P C (Daughter of Resident) published on 28 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are always very welcoming, they make you feel at home. They let you know if there are concerns or if things are needed for Mom. Mom loves it there. I want to move in myself. Thank you all you all do a great job.
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Review from Jayne W (Daughter of Resident) published on 26 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A wonderful care home in my opinion it's the loveliest around this area. Staff are lovely, helpful and caring. Any information about the resident is communicated immediately. Atmosphere is very good. Cleanliness is perfect and the cleaners work hard to achieve this.
Reply from Jenna Hughes, Manager at Newcross Care Home - Avery Healthcare

Thank you for your lovely comments and ratings for Newcross Care Home.

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Review from Joanna G (Daughter of Resident) published on 26 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
New Cross Care Home is a wonderful caring team that definitely go above and beyond in many ways. My lovely mom has been there for 20 months and we feel that she has gained another family, they are so loving and caring towards her that it really does put your mind at rest. Thank you.
Reply from Jenna Hughes, Manager at Newcross Care Home - Avery Healthcare

Thank you for your lovely comments and ratings for Newcross.

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Review from Louise H (Daughter of Resident) published on 13 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom has been a resident at Newcross Care home for almost 12 months. The staff have been wonderful... very caring, warm-hearted and professional. I have visited many care homes and Newcross was the only place I visited that had 'a heart,' and felt homely, as well as comfortable. Mom enjoys being in
company and very much appreciates the activities... especially the keep fit and the occasional outings.
The home is very well maintained, spotlessly clean, and the food is great.
I can't thank the manager and the team enough for the kindness and support they give to Mom and to us.
Reply from Jenna Hughes, Manager at Newcross Care Home - Avery Healthcare

Thank you for your lovely review, comments and ratings on our home. I will share this with our team.

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Review from Alison M (Daughter of Resident) published on 12 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My li'l mom has been with Newcross for just under a year now, after being diagnosed with mixed dementia. It was such a tough decision to make, but her downturn was so quick and it was heartbreaking to see her go through so much turmoil... But, after meeting some of the wonderful staff and viewing the
home itself, it gave us hope that she could be safe and comfortable again. Newcross is exceptional and more like a hotel than a home! Everyone there is fabulous! The medical staff, activities, catering, housekeeping, reception, maintenance and those who also come in to bring extra normality, such as exercise classes, singers, hairdressers, chiropody, etc. All goes into the great attention and detail of Mom's care, but also gives her the freedom to be herself. Mom still has her ups and downs, that this horrible incurable disease brings, but she certainly has a lot more 'ups' these days and it's due to the security and care that she is being shown at Newcross. So, a massive thank you from me!
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Review from Terry T (Son of Resident) published on 1 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father has been a resident at Newcross Care home in Wolverhampton since May 2023. We cannot thank the staff enough for encouraging Dad to laugh again, to be a part of things again. Every day they have something going on to keep their residents happy. The care at Newcross is second to none, Dad was
withdrawn and unhappy since we lost Mum but now it's as if he has a new lease of life.
Thank you all at Newcross Care Home for being Dad's guardian angels.
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Review from Helen W (Daughter of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been a resident at Newcross Care Home for two and a half years. The care is wonderful, the staff dedicated and professional and the manager is a calm, reassuring presence who is totally across every detail.
Dad absolutely loves living there and my sister and I have peace of mind. It’s wonderful
that in his sunset years, he is cared for and loved by all those around him, just yards from a major hospital. I’m so glad we chose Newcross Care Home.
Reply from Jenna Hughes, Manager at Newcross Care Home - Avery Healthcare

Thank you for your lovely words and ratings. I will share your feedback with our staff.

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Review from Dave P (Son of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been with you for about 5 years and her care has been consistently excellent. The staff are all welcoming, efficient, patient and caring in what they do. Mum is settled there and knows how well she is treated. The staff are always cheerful and approachable. Nothing appears to be too much trouble.
The entertainment is varied and interesting and its always a pleasure to visit.
In short, the whole place is excellent. The only observation is that the CQC rating is Good. I would have thought it was Outstanding.
Reply from Jenna Hughes, Manager at Newcross Care Home - Avery Healthcare

Thank you for your lovely words and ratings. I will share your feedback with our staff.

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Review from J G (Daughter of Resident) published on 30 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mom became a resident at Newcross Care Home following a fall at home and admission to the hospital. On our first contact with two members of staff, we were offered excellent support and understanding in what was an emotional and stressful time for us. We cannot thank all the staff enough for the
wonderful care Mom has received since her admission 6 weeks ago. She has made such good progress. The reception staff, housekeepers, maintenance (who put the adjustable bed in mom's room) catering staff and all the amazing dedicated, professional team of carers make Newcross Care Home a 5-star care home.
Our auntie received care here in 2017 for 2 years and many of the care staff that looked after her, are still there and now caring for our mom, which we think speaks volumes about a wonderful and dedicated team.
Thanks to everyone involved in Mom's care.
Reply from Jenna Hughes, Manager at Newcross Care Home - Avery Healthcare

Thank you for your lovely review, caring words and ratings.
We are so happy that you felt supported from day one to now.

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Current Review Score: 9.9 (9.865)

Overview of Review Score

The Review Score of 9.9 (9.865) out of 10 for Newcross Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.865 for Newcross Care Home - Avery Healthcare is calculated as follows: ( (390 Excellents x 5) + (48 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 444 Ratings = 4.865
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Newcross Care Home - Avery Healthcare is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (4)

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Beverley Aldridge

Job Title: Home Manager Joined: 2019

Hello, my name is Beverley, and I am delighted to be the Home Manager here at Newcross.


I have 40 years of experience within the healthcare sector and have achieved qualifications such as the Management level 4 Registered Manager's Award. Working in residential and nursing settings, my previous roles have been as an Operations Manager and a Nurse.


Within this time, I have shared many treasurable moments with the residents I have had the pleasure to meet along the way. One proud moment that has stayed with me throughout my career was when I was able to reunite one of my residents with their brother, who had lost contact and not seen each other for 15 years. To their surprise, they found out they had only been living a few miles apart the whole time.


I would best describe myself as someone who is very outgoing, warm and welcoming and always wanting the best for the home. I pride myself in providing a high-quality service to all residents ensuring they receive an exceptional level of care and have a fun, enjoyable life here at Newcross Care Home. In my spare time, I enjoy going on holiday, meeting with friends for meals out and spending time with my family.


Avery Healthcare, owners of Newcross, strives to be the best in care, providing high-quality services whilst offering its best support to managers and staff. Our home is truly unique as it reflects Birmingham’s rich cultural heritage with our diverse and happy community.


I look forward to welcoming you to Newcross.

Olivia

Olivia Harris

Job Title: Deputy Manager Joined: 2017

Olivia has been working in care since the age of 17. During her time, she has completed an NVQ level 2 and 3 Qualification in Health and Social care and has recently completed her level 4 in Leadership and Management.


Her passion for her role is seeing the residents happy, fulfilling their needs and wishes and promoting a good quality of life.

Wendy

Wendy Harris

Job Title: Home Administrator Joined: 2017

Wendy has been working within the Administration sector since leaving school so has many years of experience within the office environment.


Wendy ensures all service user financial accounts are well managed, and also deals with personnel and payroll.


Wendy has worked in the care sector for 9 years.

Judith

Judith Powell

Job Title: Head Chef Joined: 2012

Judith started a career in Catering after obtaining her City and Guilds qualification at Birmingham College of Food and Domestic Art.


Judith has a vast knowledge of catering in various environments. Since her commencement with Avery, she has been more passionate about making a difference to our residents by providing them with the best quality and nutritional dishes.


Judith has since achieved the National Care Award of Care Home Chef of the Year in 2015.

Frequently Asked Questions about Newcross Care Home - Avery Healthcare

What types of Care is Newcross Care Home - Avery Healthcare registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Newcross Care Home - Avery Healthcare have?

There are 56 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Newcross Care Home - Avery Healthcare?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Newcross Care Home - Avery Healthcare to the centre of Wolverhampton?

1.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Newcross Care Home - Avery Healthcare to verify any information. View our terms and conditions. Newcross Care Home - Avery Healthcare has an Enhanced Service - more info.