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- Newcross Care Home - Avery Healthcare







Located in the serene suburb of Fallings Park, on Prestwood Road, Newcross Care Home in Wolverhampton has been an integral part of the local community for over seven years. The home provides considerate residential, respite and dementia care tailored to individual needs.
The architectural focal point of the building is its dome, adorned with art created by local students in collaboration with the renowned sculptor Michael Scheuermann. Numerous lounges facilitate...
Care Provided by Newcross Care Home - Avery Healthcare
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 64 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Residents are assessed on admission and the fees agreed
The price(s) shown are provided by the care home. Contact Newcross Care Home - Avery Healthcare for full pricing details and T&Cs.
Contact Newcross Care Home - Avery Healthcare to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Beverley Aldridge(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 2
Room Information
- Single Rooms (56)
- Couples/Companion Rooms (4)
Newcross Care Home - Avery Healthcare Reviews (155)
Newcross Care Home - Avery Healthcare has a Review Score of 9.7 (9.742) out of 10, based on 16 reviews in the last 2 years.
Over all time Newcross Care Home - Avery Healthcare has 155 reviews.
Excellent care upon arrival and since. Team work very good and the place is more like a hotel than a home. Everything about the staff and facilities filled me with confidence that my aunt was in a good place and that she would be happy.
My mother attended firstly on respite, then became a permanent resident, the staff are friendly and helpful, my mother has settled in well and made lots of friends. It has provided a safe place and allowed my mother to get the support she required and to join in activities to keep her mind active. Well done Newcross.
My mom has been in Newcross Care Home for 17 months. As a family, we are very happy with the care she receives and the interaction of staff with her and with us. We appreciate the relatives meetings and care review meetings. Any issues we have raised have been listened to and dealt with in a timely manner.
Thank you for your lovely review. Your feedback is truly invaluable to us. Best wishes.
My nan stayed at Newcross Care Home for 10 days of respite. We couldn't have been happier with the service they provided. She absolutely loved her time there. She joined in with all the activities and said she made lots of friends with the residents. Thank you to all the staff who were so welcoming and caring towards my nan. We will definitely choose Newcross Care Home for respite again.
Thank you for the lovely and amazing feedback. Nan enjoyed getting involved with all and meeting new people. She is quite a character and made us laugh so much. We look forward to seeing her again soon.
Our mom came to Newcross in October 2022, we visited many care homes and Newcross blew them out of the water. Our mom loves the care home and especially the staff. She has been ill a couple of times to do with her illness and the staff have been so attentive and caring towards her. We want to thank Newcross for everything they do for Mom.
Thank you for your lovely comments and review. Our team really do fantastic work in ensuring excellent, quality care is provided to all.
My Mother-in-law moved in about a month ago and has settled in really quickly. She feels safe and well cared for. As a family, we are really pleased with the level of care given to her and feel confident that she is well looked after at all times. Her health and well-being have improved greatly and she looks happier and healthier in herself.
Thank you for this lovely review. I am so pleased that she has settled in well as I am sure she is too.
After some hesitancy to use a care home for respite care whilst the family were away, I am very glad to have made the decision to stay at Newcross Care Home. I have felt welcomed, comfortable, listened to and respected and have enjoyed the company I had there. I would recommend this home to anybody and am looking forward to an opportunity to visit and stay again!
Thank you for this lovely review. We are very happy that you enjoyed your respite stay here and we hope to see you again soon.
My grandad has truly been shown so much affection and care since his admission. Unfortunately, a few months ago, he also lost his wife and the staff and management were so supportive. The staff are lovely and the manager is smiling every time I visit him. Truly an amazing place. Thank you all
Absolutely perfect place, the staff are helpful and friendly. Residents are taken care of very well, couldn't ask for a better place for the residents. They go above and beyond to help the residents, top place!
Thank you so much for your kind words and the amazing ratings.
I’ve heard the carers with my uncle when they don’t know I’m waiting to enter and they sound kind and patient.
My siblings call from the USA and the staff are happy to take the phone for my uncle to speak to them.
Thank you for caring.
Thank you for this lovely review. We are very proud of our home and strive to provide the best service and care.
I am very happy here - all staff are lovely, very caring. My room is very comfortable and the food is usually very good.
Thank you for taking the time to review Newcross Care Home in Wolverhampton. It is lovely to hear that you are happy and settled living with us, as a part of our loving care community. Your feedback is invaluable to us and our staff team. Best wishes.
Mom arrived at Newcross Care Home in December 2022, since being there the change has been amazing. We go and see her and she is singing with staff and chatting with other residents. We watch her laughing and joking which we rarely saw in the previous care home. Newcross took Mom straight from hospital after she broke her hip. The care she has received is second to none and staff call us with any concerns. Everyone is so friendly and welcoming, she takes part in activities and always looks happy and cared for, as a family we are very happy. Thank you to all.
Thank you for taking the time to review Newcross Care Home in Wolverhampton and for your amazing 5-star rating. We are delighted to hear how happy you are with the care your mom has received from our dedicated staff team since being a part of our loving care community, giving you and your family...
My stepmother has recently become a resident at Newcross. She is very disabled physically and also has dementia. Right from her assessment at home until the present day, she has been given excellent care. Her treatment has been first-class, and she is treated with respect and kindness by staff who ensure a calm environment and who meet her needs. Outside professionals, e.g. GP and physio, were alerted to her needs and gave prompt treatment. Accommodation and food are lovely, and the whole environment is comfortable and welcoming. Clinical staff have been extremely helpful to me as a relative. I highly recommend this home to others.
Thank you for taking the time to review Newcross Care Home and for your amazing five-star rating. We are delighted to hear how happy you are with the care your stepmother has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of...
The care that my sister gets is excellent, she is looked after with kindness and care. The meals are brilliant. Her room is always clean and tidy, she is always clean and dressed. She has her hair and nails done and always looks beautiful. Lots of things for them to do throughout the day. It is the best care that she could get. Your staff are always attentive to her and very kind. They are friendly and always have time for you if you need anything. She couldn't be in a better home. Thank you all, you are superstars and the ladies on the front desk are great. Well done.
Thank you for taking the time to review Newcross Care Home in Wolverhampton. Your feedback is invaluable to us and our staff team, who go over and above on a daily basis to provide an exemplary level of care. It is a true pleasure to have your sister as part of our loving care community. Thank you for your kind words. Best wishes.
We found it hard finding a suitable home for my nan due to dementia and previous poor experience. Newcross was a breath of fresh air. We knew nan would love it and she does. She has settled in well and has made some new friends. Nothing is too much for the staff and nan is very well cared for. She loves the food and is always busy with the activities. Newcross staff go above and beyond for their residents. Nan's room is always lovely and clean and warm, just how she likes it.
Thank you for taking the time to review Newcross Care Home in Wolverhampton and for your amazing five-star rating. We are delighted to hear how happy you are with the care your nan has received from our dedicated staff team since being a part of our loving care community, giving you and your family...
Grandad was admitted to Newcross as an emergency following admission of my nan. Welcomed into his new home and shown all of the wonderful facilities he can use. His room was very clean and warm. Grandad was comfortable and made some good relationships with the staff and nothing was ever too much trouble - despite his grumbling. The staff at Newcross are amazing! Just an added note - the manager and deputy work really hard and are a welcome face to Newcross.
Thank you for taking the time to review Newcross Care Home in Wolverhampton. We are delighted to hear how happy you are with the care your Grandad has received from our dedicated staff team since being part of our loving care community. We are pleased to hear he has soon settled into his new surroundings. I will be sure to pass your kind words on to the rest of the team. Best wishes.
They have taken a lot of stress and worry off my shoulders with knowing that he is being looked after and safe.
Thank you for taking the time to review Newcross Care Home in Wolverhampton and for your amazing 5-star rating. We are delighted to hear how happy you are with the care your dad has received from our dedicated staff team, since being a part of our loving care community, giving you and your family...
she enjoyed her time with carers, staff, activity staff and friends.
Thank you for everything everyone has done - excellent quality of care and accommodation. My nan also enjoyed all her meals.
Thank you to all medical staff too.
Thank you so much for your lovely comments on the caring, quality care that our staff had shown towards your nan. She was a truly special person, I remember her first day at Newcross Care Home. She was extremely nervous, however, after the warm welcome she received from us all, she soon opened up and became very popular with us all. Best wishes, Jenna.
The care staff were brilliant, very kind and sensitive to the resident's needs. Amazing care and could not recommend it enough.
Thank you for taking the time to review Newcross Care Home in Wolverhampton and for your amazing 5-star rating. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our...
My nan had been in Newcross for just over three years. I can't thank all the staff enough. They all work so hard and to know my nan was happy and settled meant a lot. Thank you.
Thank you for taking the time to review Newcross Care Home and for your amazing 5-star rating. Your kind words are much appreciated by the staff team. It was a true pleasure to care for your nan in the loving care community that we create. Best wishes.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 July 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (7) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Newcross Care Home - Avery Healthcare.
Awards / Recognitions (13)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Newcross Care Home - Avery Healthcare.
Meet the Team (4)

Hello, my name is Beverley, and I am delighted to be the Home Manager here at Newcross.
I have 40 years of experience within the healthcare sector and have achieved qualifications such as the Management level 4 Registered Manager's Award. Working in residential and nursing settings, my previous roles have been as an Operations Manager and a Nurse.
Within this time, I have shared many treasurable moments with the residents I have had the pleasure to meet along the way. One proud moment that has stayed with me throughout my career was when I was able to reunite one of my residents with their brother, who had lost contact and not seen each other for 15 years. To their surprise, they found out they had only been living a few miles apart the whole time.
I would best describe myself as someone who is very outgoing, warm and welcoming and always wanting the best for the home. I pride myself in providing a high-quality service to all residents ensuring they receive an exceptional level of care and have a fun, enjoyable life here at Newcross Care Home. In my spare time, I enjoy going on holiday, meeting with friends for meals out and spending time with my family.
Avery Healthcare, owners of Newcross, strives to be the best in care, providing high-quality services whilst offering its best support to managers and staff. Our home is truly unique as it reflects Birmingham’s rich cultural heritage with our diverse and happy community.
I look forward to welcoming you to Newcross.

Olivia has been working in care since the age of 17. During her time, she has completed an NVQ level 2 and 3 Qualification in Health and Social care and has recently completed her level 4 in Leadership and Management.
Her passion for her role is seeing the residents happy, fulfilling their needs and wishes and promoting a good quality of life.

Wendy has been working within the Administration sector since leaving school so has many years of experience within the office environment.
Wendy ensures all service user financial accounts are well managed, and also deals with personnel and payroll.
Wendy has worked in the care sector for 9 years.

Judith started a career in Catering after obtaining her City and Guilds qualification at Birmingham College of Food and Domestic Art.
Judith has a vast knowledge of catering in various environments. Since her commencement with Avery, she has been more passionate about making a difference to our residents by providing them with the best quality and nutritional dishes.
Judith has since achieved the National Care Award of Care Home Chef of the Year in 2015.
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