Newcross Care Home - Avery Healthcare

378 Prestwood Road, Wolverhampton WV11 1RH
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9.8 149 Reviews
  • Newcross Care Home - Avery Healthcare, Wolverhampton
Located in the serene suburb of Fallings Park, on Prestwood Road, Newcross Care Home in Wolverhampton has been an integral part of the local community for over seven years. The home provides considerate residential, respite and dementia care tailored to individual needs.

The architectural focal point of the building is its dome, adorned with art created by local students in collaboration with the renowned sculptor Michael Scheuermann. Numerous lounges facilitate socialising, participation in a lively activity schedule, or quiet contemplation.

All bedrooms are generously sized, featuring walk-in, en-suite showers, a DVD player and a flat-screen TV. Residents are encouraged to personalise their spaces, meticulously maintained by a dedicated housekeeper. Ground-floor rooms often have direct access to the patio, while an upper-floor balcony provides additional seating. The home warmly accommodates couples and companions, fostering shared experiences as they navigate their care journey together.

Emphasising the importance of staying connected, free Wi-Fi is accessible throughout the building for residents and visitors alike. A dedicated Facebook page keeps relatives informed about care home activities and events. Residents are even guided on using Skype for virtual connections.

Encouraging resident involvement in shaping home life cultivates a sense of shared ownership. Friends and family are invited to contribute, particularly in engaging with residents living with dementia, to help create their life stories. A rich programme of activities caters to diverse interests, promoting mental and physical well-being in the company of peers. The home features a therapy suite, café and hair salon for residents' relaxation needs.
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Care Provided by Newcross Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1218
  • Self-Funded Residential Dementia Care: from £1218

These prices are only a guideline, please contact Newcross Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)

Good to Know

Person in Charge

  • Beverley Aldridge (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (56)
  • Couples/Companion Rooms (4)

Newcross Care Home - Avery Healthcare Reviews (149)

9.8

Newcross Care Home - Avery Healthcare has a Review Score of 9.8 (9.848) out of 10, based on 33 reviews in the last 2 years.
Over all time Newcross Care Home - Avery Healthcare has 149 reviews.

Overall Experience
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Reviewer Connection to Newcross Care Home - Avery Healthcare
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Total of 149, showing 41-60
Review from H E (Resident) assisted by family/friend published on 8 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After some hesitancy to use a care home for respite care whilst the family were away, I am very glad to have made the decision to stay at Newcross Care Home. I have felt welcomed, comfortable, listened to and respected and have enjoyed the company I had there. I would recommend this home to anybody
and am looking forward to an opportunity to visit and stay again!
Reply from Jenna Hughes, Manager at Newcross Care Home - Avery Healthcare
Thank you for this lovely review. We are very happy that you enjoyed your respite stay here and we hope to see you again soon.
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Review from G H (Resident) published on 29 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad has truly been shown so much affection and care since his admission. Unfortunately, a few months ago, he also lost his wife and the staff and management were so supportive. The staff are lovely and the manager is smiling every time I visit him. Truly an amazing place. Thank you all
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Review from A K (Ex Family Member) published on 8 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely perfect place, the staff are helpful and friendly. Residents are taken care of very well, couldn't ask for a better place for the residents. They go above and beyond to help the residents, top place!
Reply from Jenna Hughes, Manager at Newcross Care Home - Avery Healthcare
Thank you so much for your kind words and the amazing ratings.
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Review from L L (Niece of Resident) published on 8 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’ve always found everyone at the home to be welcoming and friendly. The facilities are good and the rooms are very pleasant.
I’ve heard the carers with my uncle when they don’t know I’m waiting to enter and they sound kind and patient.
My siblings call from the USA and the staff are happy to take
the phone for my uncle to speak to them.
Thank you for caring.
Reply from Jenna Hughes, Manager at Newcross Care Home - Avery Healthcare
Thank you for this lovely review. We are very proud of our home and strive to provide the best service and care.
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Review from A W (Resident) assisted by family/friend published on 20 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy here - all staff are lovely, very caring. My room is very comfortable and the food is usually very good.
Reply from Rachel Aran, Marketing Administrator at Newcross Care Home - Avery Healthcare
Thank you for taking the time to review Newcross Care Home in Wolverhampton. It is lovely to hear that you are happy and settled living with us, as a part of our loving care community. Your feedback…read more
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Review from John H (Son of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mom arrived at Newcross Care Home in December 2022, since being there the change has been amazing. We go and see her and she is singing with staff and chatting with other residents. We watch her laughing and joking which we rarely saw in the previous care home. Newcross took Mom straight from hospital
after she broke her hip. The care she has received is second to none and staff call us with any concerns. Everyone is so friendly and welcoming, she takes part in activities and always looks happy and cared for, as a family we are very happy. Thank you to all.
Reply from Rachel Aran, Marketing Administrator at Newcross Care Home - Avery Healthcare
Thank you for taking the time to review Newcross Care Home in Wolverhampton and for your amazing 5-star rating. We are delighted to hear how happy you are with the care your mom has received from our…read more
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Review from Pat B (Stepdaughter of Resident) published on 20 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stepmother has recently become a resident at Newcross. She is very disabled physically and also has dementia. Right from her assessment at home until the present day, she has been given excellent care. Her treatment has been first-class, and she is treated with respect and kindness by staff who ensure
a calm environment and who meet her needs. Outside professionals, e.g. GP and physio, were alerted to her needs and gave prompt treatment. Accommodation and food are lovely, and the whole environment is comfortable and welcoming. Clinical staff have been extremely helpful to me as a relative. I highly recommend this home to others.
Reply from Sarah Goswell, Marketing Assistant at Newcross Care Home - Avery Healthcare
Thank you for taking the time to review Newcross Care Home and for your amazing five-star rating. We are delighted to hear how happy you are with the care your stepmother has received from our…read more
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Review from Lynne K (Sister of Resident) published on 16 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that my sister gets is excellent, she is looked after with kindness and care. The meals are brilliant. Her room is always clean and tidy, she is always clean and dressed. She has her hair and nails done and always looks beautiful. Lots of things for them to do throughout the day. It is the
best care that she could get. Your staff are always attentive to her and very kind. They are friendly and always have time for you if you need anything. She couldn't be in a better home. Thank you all, you are superstars and the ladies on the front desk are great. Well done.
Reply from Sarah Goswell, Marketing Assistant at Newcross Care Home - Avery Healthcare
Thank you for taking the time to review Newcross Care Home in Wolverhampton. Your feedback is invaluable to us and our staff team, who go over and above on a daily basis to provide an exemplary level…read more
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Review from A D (Grandson of Resident) published on 16 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We found it hard finding a suitable home for my nan due to dementia and previous poor experience. Newcross was a breath of fresh air. We knew nan would love it and she does. She has settled in well and has made some new friends. Nothing is too much for the staff and nan is very well cared for. She loves
the food and is always busy with the activities. Newcross staff go above and beyond for their residents. Nan's room is always lovely and clean and warm, just how she likes it.
Reply from Sarah Goswell, Marketing Assistant at Newcross Care Home - Avery Healthcare
Thank you for taking the time to review Newcross Care Home in Wolverhampton and for your amazing five-star rating. We are delighted to hear how happy you are with the care your nan has received from…read more
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Review from A D (Grandson of Resident) published on 16 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Grandad was admitted to Newcross as an emergency following admission of my nan. Welcomed into his new home and shown all of the wonderful facilities he can use. His room was very clean and warm. Grandad was comfortable and made some good relationships with the staff and nothing was ever too much trouble
- despite his grumbling. The staff at Newcross are amazing! Just an added note - the manager and deputy work really hard and are a welcome face to Newcross.
Reply from Sarah Goswell, Marketing Assistant at Newcross Care Home - Avery Healthcare
Thank you for taking the time to review Newcross Care Home in Wolverhampton. We are delighted to hear how happy you are with the care your Grandad has received from our dedicated staff team since…read more
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Review from Jayne M (Daughter of Resident) published on 1 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am really pleased with the help and support we received with my dad, from the phone call on Tuesday afternoon to arriving at the care home was a really smooth transition.
They have taken a lot of stress and worry off my shoulders with knowing that he is being looked after and safe.
Reply from Rachel Aran, Marketing Administrator at Newcross Care Home - Avery Healthcare
Thank you for taking the time to review Newcross Care Home in Wolverhampton and for your amazing 5-star rating. We are delighted to hear how happy you are with the care your dad has received from our…read more
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Review from Melanie W (Granddaughter of Resident) published on 26 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan has had a very comfortable time at Newcross Care Home, from the moment she came till her passing.
she enjoyed her time with carers, staff, activity staff and friends.
Thank you for everything everyone has done - excellent quality of care and accommodation. My nan also enjoyed all her meals.
Thank
you to all medical staff too.
Reply from Jenna Hughes, Home Manager at Newcross Care Home - Avery Healthcare
Thank you so much for your lovely comments on the caring, quality care that our staff had shown towards your nan. She was a truly special person, I remember her first day at Newcross Care Home. She…read more
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Review from L W (Daughter-in-law of Resident) published on 25 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care staff were brilliant, very kind and sensitive to the resident's needs. Amazing care and could not recommend it enough.
Reply from Rachel Aran, Marketing Administrator at Newcross Care Home - Avery Healthcare
Thank you for taking the time to review Newcross Care Home in Wolverhampton and for your amazing 5-star rating. We are delighted with how satisfied you are with our home and the exceptional level of…read more
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Review from Katie C (Granddaughter of Resident) published on 24 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan had been in Newcross for just over three years. I can't thank all the staff enough. They all work so hard and to know my nan was happy and settled meant a lot. Thank you.
Reply from Rachel Aran, Marketing Administrator at Newcross Care Home - Avery Healthcare
Thank you for taking the time to review Newcross Care Home and for your amazing 5-star rating. Your kind words are much appreciated by the staff team. It was a true pleasure to care for your nan in…read more
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Review from M W (Son of Resident) published on 24 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't thank all at Newcross and their staff. For over three years you looked after my mom and I can't thank everyone enough for what you've done for her. All the staff work so hard. My mom loved being here at Newcross.
Reply from Rachel Aran, Marketing Administrator at Newcross Care Home - Avery Healthcare
Thank you for taking the time to review Newcross Care Home in Wolverhampton and for your amazing 5-star rating. We are delighted to hear how happy you are with the care your mom received whilst being…read more
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Review from Jo O (Daughter of Resident) published on 9 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very warm welcome on dad's return from a three-week hospital stay. The staff provided excellent care to settle dad and welcome him back. Keeping family informed every step of the journey.
Responded to every little care we had as a family and make us feel safe to leave him with the Newcross family.
Excellent
recommendations all around. Thank you.
Reply from Rachel Aran, Marketing Administrator at Newcross Care Home - Avery Healthcare
Thank you for taking the time to review Newcross Care Home in Knowle and for your amazing 5-star rating. We are delighted with how satisfied you are with our home and the exceptional level of care…read more
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Review from David F (Nephew of Resident) published on 9 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful care given by staff, all with local knowledge so can relate to their guest's experience of growing up and memories as they look back on their life, a real homely feeling is given to visitors and the people who now call this there home.
Reply from Rachel Aran, Marketing Administrator at Newcross Care Home - Avery Healthcare
Thank you for taking the time to review Newcross Care Home in Wolverhampton. We are delighted to hear how satisfied you are with the excellent level of care provided by the dedicated staff team on a…read more
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Review from Judith M (Daughter of Resident) published on 26 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother initially came in for respite care but became a permanent resident after the death of her husband. The care staff have all been amazing from day one, helping Mum through a difficult time. The doctor for the care home was already Mum's doctor, so this helped with Mum's transition. All the staff
are wonderful, and Mum loves them all. She has a beautiful room and looks forward to all the activities, especially the fitness class. Her hair is done every week in the salon, and she has regular pedicures and dental checkups. I am always kept up to date with any medical issues, and the staff is always available for any general updates. I can't fault Newcross Care Home and would highly recommend.
Reply from Rachel Aran, Marketing Administrator at Newcross Care Home - Avery Healthcare
Thank you for taking the time to review Newcross Care Home in Wolverhampton and for your amazing 5-star rating. We would like to thank you for your kind words regarding the care your mother has…read more
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Review from M A (Son of Resident) published on 2 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Newcross Care Home for twelve months. From day one all of the staff made her transition from independent living to care home residency trouble-free. The staff are professional and friendly as well as treating my mother with dignity. Facilities at the home are excellent
including a wealth of monthly activities. In addition, the home operates an excellent relationship with a local Doctor and Dental Practice which has supported my mother when needed. I would not hesitate to recommend New Cross Care Home.
Reply from Rachel Aran, Marketing Administrator at Newcross Care Home - Avery Healthcare
Thank you for taking the time to review Newcross Care Home in Wolverhampton. We would like to thank you for your kind words regarding the care your mother has received since being a member of our…read more
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Review from Wendy E (Daughter of Resident) published on 19 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came to Newcross Care Home after a fall resulting in a fracture which meant she was unable to go home. She could not walk very much but the care given by the staff has meant she is now walking with a frame and getting further each time this has meant she has kept her muscle strength. Mum is so
much brighter and getting involved in activities we never thought she would as the encouragement given by the staff is fantastic. They have taken away all of our worries as we know she is well cared for and they keep us informed of even the slightest change in her health and doctors and other teams are on hand should she need them. She is eating much better and looks healthier than she did at home. I cannot praise the staff here enough.
Reply from Rachel Aran, Marketing Administrator at Newcross Care Home - Avery Healthcare
Thank you for taking the time to review Newcross Care Home in Wolverhampton and for your amazing 5-star rating. We understand that moving a loved one into care can be an overwhelming experience for…read more
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Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for Newcross Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.848 for Newcross Care Home - Avery Healthcare is calculated as follows: ( (342 Excellents x 5) + (48 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 396 Ratings = 4.848
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Newcross Care Home - Avery Healthcare is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (4)

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Beverley Aldridge

Job Title: Home Manager Joined: 2019

Hello, my name is Beverley, and I am delighted to be the Home Manager here at Newcross.


I have 40 years of experience within the healthcare sector and have achieved qualifications such as the Management level 4 Registered Manager's Award. Working in residential and nursing settings, my previous roles have been as an Operations Manager and a Nurse.


Within this time, I have shared many treasurable moments with the residents I have had the pleasure to meet along the way. One proud moment that has stayed with me throughout my career was when I was able to reunite one of my residents with their brother, who had lost contact and not seen each other for 15 years. To their surprise, they found out they had only been living a few miles apart the whole time.


I would best describe myself as someone who is very outgoing, warm and welcoming and always wanting the best for the home. I pride myself in providing a high-quality service to all residents ensuring they receive an exceptional level of care and have a fun, enjoyable life here at Newcross Care Home. In my spare time, I enjoy going on holiday, meeting with friends for meals out and spending time with my family.


Avery Healthcare, owners of Newcross, strives to be the best in care, providing high-quality services whilst offering its best support to managers and staff. Our home is truly unique as it reflects Birmingham’s rich cultural heritage with our diverse and happy community.


I look forward to welcoming you to Newcross.

Olivia

Olivia Harris

Job Title: Deputy Manager Joined: 2017

Olivia has been working in care since the age of 17. During her time, she has completed an NVQ level 2 and 3 Qualification in Health and Social care and has recently completed her level 4 in Leadership and Management.


Her passion for her role is seeing the residents happy, fulfilling their needs and wishes and promoting a good quality of life.

Wendy

Wendy Harris

Job Title: Home Administrator Joined: 2017

Wendy has been working within the Administration sector since leaving school so has many years of experience within the office environment.


Wendy ensures all service user financial accounts are well managed, and also deals with personnel and payroll.


Wendy has worked in the care sector for 9 years.

Judith

Judith Powell

Job Title: Head Chef Joined: 2012

Judith started a career in Catering after obtaining her City and Guilds qualification at Birmingham College of Food and Domestic Art.


Judith has a vast knowledge of catering in various environments. Since her commencement with Avery, she has been more passionate about making a difference to our residents by providing them with the best quality and nutritional dishes.


Judith has since achieved the National Care Award of Care Home Chef of the Year in 2015.

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