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Newcross Care Home - Avery Healthcare

378 Prestwood Road, Wolverhampton, West Midlands WV11 1RH
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Newcross Care Home - Avery Healthcare, Wolverhampton
Newcross Care Home - Avery Healthcare, Wolverhampton
Newcross Care Home - Avery Healthcare, Wolverhampton

Located in the serene suburb of Fallings Park, on Prestwood Road, Newcross Care Home in Wolverhampton has been an integral part of the local community for over seven years. The home provides considerate residential, respite and dementia care tailored to individual needs.

The architectural focal point of the building is its dome, adorned with art created by local students in collaboration with the renowned sculptor Michael Scheuermann. Numerous lounges facilitate...  

Care Provided by Newcross Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,150From £1,150
Residential Dementia CareFrom £1,200From £1,200

Residents are assessed on admission and the fees agreed

Contact Newcross Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Beverley Aldridge(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (56)
  • Couples/Companion Rooms (4)

Newcross Care Home - Avery Healthcare Reviews (155)

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9.7

Newcross Care Home - Avery Healthcare has a Review Score of 9.7 (9.742) out of 10, based on 16 reviews in the last 2 years. Over all time Newcross Care Home - Avery Healthcare has 155 reviews.

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Review from Jayne W (Daughter of Resident) published on 26 June 2024 Submitted via Website
Overall Experience

A wonderful care home in my opinion it's the loveliest around this area. Staff are lovely, helpful and caring. Any information about the resident is communicated immediately. Atmosphere is very good. Cleanliness is perfect and the cleaners work hard to achieve this.

Reply from Jenna Hughes, Manager at Newcross Care Home - Avery Healthcare

Thank you for your lovely comments and ratings for Newcross Care Home.

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Review from Joanna G (Daughter of Resident) published on 26 June 2024 Submitted via Website
Overall Experience

New Cross Care Home is a wonderful caring team that definitely go above and beyond in many ways. My lovely mom has been there for 20 months and we feel that she has gained another family, they are so loving and caring towards her that it really does put your mind at rest. Thank you.

Reply from Jenna Hughes, Manager at Newcross Care Home - Avery Healthcare

Thank you for your lovely comments and ratings for Newcross.

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Review from Louise H (Daughter of Resident) published on 13 February 2024 Submitted via Website
Overall Experience
My mom has been a resident at Newcross Care home for almost 12 months. The staff have been wonderful... very caring, warm-hearted and professional. I have visited many care homes and Newcross was the only place I visited that had 'a heart,' and felt homely, as well as comfortable. Mom enjoys being in company and very much appreciates the activities... especially the keep fit and the occasional outings.
The home is very well maintained, spotlessly clean, and the food is great.

I can't thank the manager and the team enough for the kindness and support they give to Mom and to us.

Reply from Jenna Hughes, Manager at Newcross Care Home - Avery Healthcare

Thank you for your lovely review, comments and ratings on our home. I will share this with our team.

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Review from Alison M (Daughter of Resident) published on 12 February 2024 Submitted via Website
Overall Experience

My li'l mom has been with Newcross for just under a year now, after being diagnosed with mixed dementia. It was such a tough decision to make, but her downturn was so quick and it was heartbreaking to see her go through so much turmoil... But, after meeting some of the wonderful staff and viewing the home itself, it gave us hope that she could be safe and comfortable again. Newcross is exceptional and more like a hotel than a home! Everyone there is fabulous! The medical staff, activities, catering, housekeeping, reception, maintenance and those who also come in to bring extra normality, such as exercise classes, singers, hairdressers, chiropody, etc. All goes into the great attention and detail of Mom's care, but also gives her the freedom to be herself. Mom still has her ups and downs, that this horrible incurable disease brings, but she certainly has a lot more 'ups' these days and it's due to the security and care that she is being shown at Newcross. So, a massive thank you from me!

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Review from Terry T (Son of Resident) published on 1 February 2024 Submitted via Website
Overall Experience
Our father has been a resident at Newcross Care home in Wolverhampton since May 2023. We cannot thank the staff enough for encouraging Dad to laugh again, to be a part of things again. Every day they have something going on to keep their residents happy. The care at Newcross is second to none, Dad was withdrawn and unhappy since we lost Mum but now it's as if he has a new lease of life.

Thank you all at Newcross Care Home for being Dad's guardian angels.

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Review from Helen W (Daughter of Resident) published on 31 January 2024 Submitted via Website
Overall Experience
My dad has been a resident at Newcross Care Home for two and a half years. The care is wonderful, the staff dedicated and professional and the manager is a calm, reassuring presence who is totally across every detail.

Dad absolutely loves living there and my sister and I have peace of mind. It’s wonderful that in his sunset years, he is cared for and loved by all those around him, just yards from a major hospital. I’m so glad we chose Newcross Care Home.

Reply from Jenna Hughes, Manager at Newcross Care Home - Avery Healthcare

Thank you for your lovely words and ratings. I will share your feedback with our staff.

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Review from Dave P (Son of Resident) published on 31 January 2024 Submitted via Website
Overall Experience
Mum has been with you for about 5 years and her care has been consistently excellent. The staff are all welcoming, efficient, patient and caring in what they do. Mum is settled there and knows how well she is treated. The staff are always cheerful and approachable. Nothing appears to be too much trouble. The entertainment is varied and interesting and its always a pleasure to visit.

In short, the whole place is excellent. The only observation is that the CQC rating is Good. I would have thought it was Outstanding.

Reply from Jenna Hughes, Manager at Newcross Care Home - Avery Healthcare

Thank you for your lovely words and ratings. I will share your feedback with our staff.

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Review from J G (Daughter of Resident) published on 30 January 2024 Submitted via Website
Overall Experience
Our mom became a resident at Newcross Care Home following a fall at home and admission to the hospital. On our first contact with two members of staff, we were offered excellent support and understanding in what was an emotional and stressful time for us. We cannot thank all the staff enough for the wonderful care Mom has received since her admission 6 weeks ago. She has made such good progress. The reception staff, housekeepers, maintenance (who put the adjustable bed in mom's room) catering staff and all the amazing dedicated, professional team of carers make Newcross Care Home a 5-star care home.
Our auntie received care here in 2017 for 2 years and many of the care staff that looked after her, are still there and now caring for our mom, which we think speaks volumes about a wonderful and dedicated team.

Thanks to everyone involved in Mom's care.

Reply from Jenna Hughes, Manager at Newcross Care Home - Avery Healthcare
Thank you for your lovely review, caring words and ratings.

We are so happy that you felt supported from day one to now.

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Review from M T (Daughter of Resident) published on 30 January 2024 Submitted via Website
Overall Experience

I am happy with the care that Mom receives. If I have any concerns, they are dealt with quickly and satisfactorily. The staff are very caring and approachable. Relatives are invited to relative meetings, where you can have your say and therefore feel involved.

Reply from Jenna Hughes, Manager at Newcross Care Home - Avery Healthcare

Thank you for your lovely review and ratings. I will share your review with our staff

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Review from Hannah D (Granddaughter of Resident) published on 30 January 2024 Submitted via Website
Overall Experience

All staff make my nan feel part of the family, always very welcoming to us visiting and allowing us to be part of activities, glad we chose this place for my nan, she is so settled and knows the staff very well, this makes me and the rest of my family very comforted that we can safely say she's looked after.

Reply from Jenna Hughes, Manager at Newcross Care Home - Avery Healthcare

Thank you for your lovely review ratings. I will share your review with the team.

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Review from Sharon C (Daughter of Resident) published on 12 January 2024 Submitted via Postal Card
Overall Experience

On Christmas day me, my daughter and my mom had Christmas lunch at Newcross Care Home. The home kindly said it was okay for us to do this so we could spend time with my dad. The staff as always were very welcoming and helpful and the meal was delicious. My whole experience at Newcross Care Home has been excellent. Nothing is too much for the staff, they are always friendly, kind, caring and professional. Happy New Year to you all and thank you.

Reply from Jenna Hughes, Manager at Newcross Care Home - Avery Healthcare

Thank you for your lovely review and ratings for our home.

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Review from S B (Daughter of Resident) published on 10 January 2024 Submitted via Postal Card
Overall Experience

My dad always receives excellent care. Every member of the team goes the extra mile to ensure he is well looked after. The food is excellent, always a selection on the menu. There are numerous activities to keep the residents entertained. The home manager and her team are always approachable and ready to answer any questions relatives may have.

Reply from Jenna Hughes, Manager at Newcross Care Home - Avery Healthcare

Thank you for your lovely review and ratings. Everyone in the home strives to promote quality of care.

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Review from S S (Resident / Service User) published on 19 December 2023 Submitted via Postal Card
Overall Experience
I would enjoy more organised out with other residents.

I enjoy the quiz, the singers and doing exercises with staff once a week.

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Review from Gaynor B (Daughter of Resident) published on 15 December 2023 Submitted via Postal Card
Overall Experience

The staff and manager of Newcross Care Home have been great with my mom since she came here. She broke her hip last year and within a few weeks of being in hospital and coming back to the home, she was up and got more mobile as the weeks went by and you would never know she had had a broken hip to see her now. This was down to the dedication of the staff here and I am eternally grateful. She is always happy and singing and visiting her is always a lovely, positive experience, nothing is too much trouble for the staff, who are always happy to help. Thank you.

Reply from Jenna Hughes, Manager at Newcross Care Home - Avery Healthcare

Thank you for your lovely review, comments and rating.

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Review from F S (Niece of Resident) published on 14 December 2023 Submitted via Postal Card
Overall Experience

Very impressed with the care my aunty receives. Her annual review was informative, thorough and well presented. Maintenance deserves a special mention. Problems with her wheelchair were resolved immediately. The introduction of new residents to the home has had a positive effect on Aunty's wellbeing. Integration of all in activities has been very positive. A special mention goes to the hairdresser who is a breath of fresh air. Mental well being is enhanced by her positive, fun and lively interaction with the ladies.

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Review from J A (Niece of Resident) published on 14 December 2023 Submitted via Postal Card
Overall Experience

My aunt seems really settled and happy, looking forward to the Christmas festivities (enjoyed puss in boots yesterday). Staff are friendly and welcoming. Brilliant receptionist. Excellent hairdresser who chats away to Aunty whilst attending to her. Excellent that we can visit without needing to make an appointment. Maintenance man brilliant, last week fixed Auntie's wheelchair within minutes. Lounges and dining room excellent. Have noticed Aunty is more talkative, the impact of new residents has had a positive impact on Auntie's social abilities. Well done Newcross. A*.

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Review from Martin H (Son of Resident) published on 14 December 2023 Submitted via Postal Card
Overall Experience

Continues to be good care, responsive to any current resident needs, with weekly access to the same, helpful GP, useful care review meetings and residents and relatives meetings are held periodically. Well-trained, caring staff, with good structure. Good number of activities, run by dedicated in-house staff and external providers.

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Review from Roy P (Nephew of Resident) published on 8 December 2023 Submitted via Website
Overall Experience

The level of care goes beyond what I ever expected. My uncle always says how attentive the staff are, always willing to help and support him. The room he is in is very spacious and well maintained, enjoying the benefit of a well equipped en-suite. The meals always look appetising and well balanced. They keep the residence well entertained with various activities.

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Review from F G (Resident / Service User) published on 30 November 2023 Submitted via Postal Card
Overall Experience

For two years I had been trying to live alone after my husband died suddenly from cancer. I resisted the prospect of living in a care home, following many reports of poor standard in such places. Following a period of respite in Newcross, I decided to stay. The manager and staff were very supportive and available to talk through my options. They understood my reluctance to make the decision which meant a major upheaval in my life.

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Review from Sarah S (Daughter of Resident) published on 23 October 2023 Submitted via Website
Overall Experience

This is more than a care home, it's a community! My father was an emergency addition to the care system, we didn't see it coming. He was in hospital for several weeks whilst a place was found and he was placed in a terrible care facility as a temporary measure. His social worker eventually looked for a more permanent home for him and his needs. Newcross Care Home was suggested and a showing was booked (we didn't get this choice as his family with the last place). We were personally shown round and all questions answered. I couldn't believe the feel of the place as soon as you walk in. It's spotlessly clean, smells amazing and honestly feels like a hotel. The staff go above and beyond with my father, also with ourselves as family. Nothing is too big or too small. The rooms are brilliant, communication is excellent and the facilities are second to none. I cannot believe this is a care home! There isn't a staff member we haven't taken fondly to! Five stars in our opinion.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 July 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (7) & Events (0)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 11 Feb 2025

    On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...

Upcoming Events

There are no upcoming events for Newcross Care Home - Avery Healthcare.

Awards / Recognitions (13)

Accreditations

There are no accreditations posted yet for Newcross Care Home - Avery Healthcare.

Meet the Team (4)

Beverley Aldridge
Beverley AldridgeJob Title:Home ManagerJoined: 2019

Hello, my name is Beverley, and I am delighted to be the Home Manager here at Newcross.

I have 40 years of experience within the healthcare sector and have achieved qualifications such as the Management level 4 Registered Manager's Award. Working in residential and nursing settings, my previous roles have been as an Operations Manager and a Nurse.

Within this time, I have shared many treasurable moments with the residents I have had the pleasure to meet along the way. One proud moment that has stayed with me throughout my career was when I was able to reunite one of my residents with their brother, who had lost contact and not seen each other for 15 years. To their surprise, they found out they had only been living a few miles apart the whole time.

I would best describe myself as someone who is very outgoing, warm and welcoming and always wanting the best for the home. I pride myself in providing a high-quality service to all residents ensuring they receive an exceptional level of care and have a fun, enjoyable life here at Newcross Care Home. In my spare time, I enjoy going on holiday, meeting with friends for meals out and spending time with my family.

Avery Healthcare, owners of Newcross, strives to be the best in care, providing high-quality services whilst offering its best support to managers and staff. Our home is truly unique as it reflects Birmingham’s rich cultural heritage with our diverse and happy community.

I look forward to welcoming you to Newcross.

Olivia Harris
Olivia HarrisJob Title:Deputy ManagerJoined: 2017

Olivia has been working in care since the age of 17. During her time, she has completed an NVQ level 2 and 3 Qualification in Health and Social care and has recently completed her level 4 in Leadership and Management.

Her passion for her role is seeing the residents happy, fulfilling their needs and wishes and promoting a good quality of life.

Wendy Harris
Wendy HarrisJob Title:Home AdministratorJoined: 2017

Wendy has been working within the Administration sector since leaving school so has many years of experience within the office environment.

Wendy ensures all service user financial accounts are well managed, and also deals with personnel and payroll.

Wendy has worked in the care sector for 9 years.

Judith Powell
Judith PowellJob Title:Head ChefJoined: 2012

Judith started a career in Catering after obtaining her City and Guilds qualification at Birmingham College of Food and Domestic Art.

Judith has a vast knowledge of catering in various environments. Since her commencement with Avery, she has been more passionate about making a difference to our residents by providing them with the best quality and nutritional dishes.

Judith has since achieved the National Care Award of Care Home Chef of the Year in 2015.

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