Newcross Care Home - Avery Healthcare

We found it hard finding a suitable home for my nan due to dementia and previous poor experience. Newcross was a breath of fresh air. We knew nan would love it and she does. She has settled in well and has made some new friends. Nothing is too much for the staff and nan is very well cared for. She loves the food and is always busy with the activities. Newcross staff go above and beyond for their residents. Nan's room is always lovely and clean and warm, just how she likes it.

Grandad was admitted to Newcross as an emergency following admission of my nan. Welcomed into his new home and shown all of the wonderful facilities he can use. His room was very clean and warm. Grandad was comfortable and made some good relationships with the staff and nothing was ever too much trouble - despite his grumbling. The staff at Newcross are amazing! Just an added note - the manager and deputy work really hard and are a welcome face to Newcross.

They have taken a lot of stress and worry off my shoulders with knowing that he is being looked after and safe.

Thank you to all medical staff too.

The care staff were brilliant, very kind and sensitive to the resident's needs. Amazing care and could not recommend it enough.

My nan had been in Newcross for just over three years. I can't thank all the staff enough. They all work so hard and to know my nan was happy and settled meant a lot. Thank you.

I can't thank all at Newcross and their staff. For over three years you looked after my mom and I can't thank everyone enough for what you've done for her. All the staff work so hard. My mom loved being here at Newcross.

Excellent recommendations all around. Thank you.

Wonderful care given by staff, all with local knowledge so can relate to their guest's experience of growing up and memories as they look back on their life, a real homely feeling is given to visitors and the people who now call this there home.

My mother initially came in for respite care but became a permanent resident after the death of her husband. The care staff have all been amazing from day one, helping Mum through a difficult time. The doctor for the care home was already Mum's doctor, so this helped with Mum's transition. All the staff are wonderful, and Mum loves them all. She has a beautiful room and looks forward to all the activities, especially the fitness class. Her hair is done every week in the salon, and she has regular pedicures and dental checkups. I am always kept up to date with any medical issues, and the staff is always available for any general updates. I can't fault Newcross Care Home and would highly recommend.

My mother has been a resident at Newcross Care Home for twelve months. From day one all of the staff made her transition from independent living to care home residency trouble-free. The staff are professional and friendly as well as treating my mother with dignity. Facilities at the home are excellent including a wealth of monthly activities. In addition, the home operates an excellent relationship with a local Doctor and Dental Practice which has supported my mother when needed. I would not hesitate to recommend New Cross Care Home.

My mum came to Newcross Care Home after a fall resulting in a fracture which meant she was unable to go home. She could not walk very much but the care given by the staff has meant she is now walking with a frame and getting further each time this has meant she has kept her muscle strength. Mum is so much brighter and getting involved in activities we never thought she would as the encouragement given by the staff is fantastic. They have taken away all of our worries as we know she is well cared for and they keep us informed of even the slightest change in her health and doctors and other teams are on hand should she need them. She is eating much better and looks healthier than she did at home. I cannot praise the staff here enough.

My wife has settled in well due, I feel, to the excellent staff. All her basic needs are attended to as well as emotional support. I had visited several care homes in advance of my wife's residence and Newcross was by far the best.

I have always found the staff to be very caring and competent with Mum's care. They keep me informed of any issues and have managed to encourage Mum to join in activities and take her own outings, which she has really enjoyed. This has greatly improved her mental and physical well-being. The staff are always friendly and encouraging and will do all they can to help in any way.

I would not have had him in any other care home and his appetite was back up to normal.

I find the staff looking after my wife attentive and caring. She is very relaxed and content. As she suffers from Alzheimer's I feel this is very important and obviously not an easy situation for the staff who cope well with this problem.

5 stars.

I found everyone very helpful and friendly from reception onwards.

We have been impressed how they have handled the pandemic, doing their best to keep everyone safe and keeping relatives informed of the latest developments regarding visiting in extremely difficult circumstances. In my opinion, the care workers deserve more money for looking after our loved ones.

Very good, mum is always content.