Submit a Review for Acer House Care Home - Avery Healthcare
141b Milton Road, Weston-super-Mare, BS22 8AA
View full details of Acer House Care Home - Avery HealthcareLatest Reviews for Acer House Care Home - Avery Healthcare
10 June 2026
Father in law was warmly welcomed and settled well for his two week respite stay. Staff were attentive and respectful and friendly towards family as we dropped him off for his first stay. At the assessment, the manager and other staff spoke kindly and specifically to FiL which reassured us of their
patient first approach. A very good experience
10 June 2026
Nothing was too much trouble from the team at Acer to help me get Mum's room ready so that when I moved her in it all felt familiar which is important when you have dementia. They went out of their way to understand Mums history and her likes and dislikes, and made sure to welcome her. She has
settled really quickly which is such a relief for me. I would not hesitate to recommend them for looking after someone with dementia.
10 June 2026
As soon as you walk through the doors you are met with a friendly and happy environment. This goes for the happy friendly and engaging staff through to the residents themselves.
Our mother settled quickly into her lovely room with private ensuite wet room, overlooking private gardens. The standard
of the accommodation is excellent, clean with a fresh and pleasant atmosphere. The amenities are not short of what you'd find in a high level hotel.
There are regular activities each day to suit most needs.
The level of care is great. The support provided extending to our family as well as our mother. The health issues she has had have been handled sensitively and we have been kept fully involved, giving us confidence that she is being well cared for.
All the staff work so hard and their energy and commitment is obvious to see.
Thank you to all the staff at Acer House, what a great team you are and thank you for everything you do in making the home such a special place.
10 June 2026
My Mum is at Acer House and I'm so happy that she is so well looked after. Acer house is really well managed, all the people who work there are lovely. It's spotlessly clean and the rooms are well furnished, my Mums room is lovely and she is happy there. They organise lots for the residents to do
and make sure everyone is aware of what is available. The food is lovely and family can also eat with residents for a small charge. I am so pleased we found Acer House for my Mum to stay at, I wouldn't hesitate to recommend it to anyone looking for somewhere for their loved ones to stay.
08 June 2026
I have had a continuous association with AH since 12/2012. It is not the home it once was. With a few exceptions interaction between staff and residents is transactional, not conversational or stimulating. There are different approaches between the ground and dementia care floors. For more than 2
years activities have been extremely poor (self-led activities for residents with dementia are inappropriate). Communication between the home and family is erratic and dependent entirely on individual staff. Turnover of staff is high. Despite supposedly having key workers this has never happened in my experience. Food choice is now very limited, lunch offers a main course of either vegetarian or non-veg. Relatives meetings are held quarterly but minutes have not been circulated to those unable to attend since February 2024. I have no issues with personal care. Excellent hairdressing and chiropody services are available. Front of house staff are friendly and welcoming. I would not use again!
02 June 2026
My mother entered into this care home as she was no longer safe to live on her own and in a short time she has settled in better than we could have hoped for. She has a lovely bedroom with shower room looking onto trees and has her own patio. The staff from the cleaners to the manageress have all
been very welcoming and friendly towards my mother which has made her transition much smoother and they couldn't be more kind or efficient. The amenities are excellent, a hairdressers, spa room and cinema room and a programme of activities for the residents to enjoy and occupy themselves. The food looks lovely and is prepared on the premises and their is plenty of comfortable chairs both in the lounge and the spacious garden. To have mum in such a safe and caring environment where she can be more mobile than in a long time gives myself and my wife peace of mind. Only been two weeks but we are so pleased that mum is happy and well looked after. Excellent care home.
15 April 2026
To state why we gave four stars (not five) would identify the resident. Otherwise mostly very good.
15 April 2026
I wanted to take a moment to thank you all for the care, kindness, and dedication you show to my dad each and every day. It's always so clear from my visits just how much you all genuinely care.
It gives me great comfort knowing he is in such capable and compassionate hands. The warmth, patience,
and attention you show truly makes a difference-not just to him, but to me as well.
Thank you for everything you do, often without recognition. It means more than I can properly put into words
15 April 2026
The staff at Acer House are caring, friendly and professional. My father is well looked after and is safe in their care. The home is spacious and well organised with a good variety of meal and entertainment options. We have peace of mind that Dad is being well cared for both physically and mentally.
There's also a very good medical back up from the GP practice with regular clinician visits to Acer House. We are more than happy with Acer House and the wonderful team who make it all happen.
20 March 2026
My nan came in for respite on 15-01-26.
She loved it so much that she is now permanent. Staff are lovely, very friendly. Nothing is too much trouble. Food is good. Nan is happy and settled, and we always feel welcome visiting.
13 March 2026
I chose Acer House for Mum to go to, for a month's respite, after she had been seriously ill in hospital. Two months later and Mum has now made this lovely house and gardens her permanent home. I cannot thank the friendly, caring, professional staff enough for all their kindness and care and
reassurance towards Mum. Nothing is too much trouble and we can always ask for and receive help at any time. Mum has friends and wonderful carers in her new home. All of her family and friends love to visit Acer and feel at home there too. Mum is happy and safe, which makes us happy too.
27 January 2026
I have visited a fair number of residential and nursing care homes and regard this as one of the best. The home has a well organised staff structure of caring people at all levels. Understood external access points must be locked at homes, it can be most frustrating ringing a bell and waiting at the
door for a random response (hopefully) whereas Acer have a welcoming receptionist with vision of the front entrance controlling resident safety. On entering there is a warm and fresh smelling ambience and the staff are happy to accompany you, if appropriate, to meet residents. There appears to be plenty of facilities to stimulate residents of varying abilities and they are treated with a good level of dignity when individual needs are delivered by the staff. The food quality and choice is quite exceptional and I have always witnessed plenty of nice smiles from operatives and residents alike when visiting.
27 January 2026
The amazing staff & top notch care provided makes Acer House exceptional! The GM is: professional, approachable, hands on, leads her team by example & has a great sense of humour. She motivates & inspires an excellent team & the residents & staff are 1 big family. Every team member demonstrates
great compassion, patience, respect & professionalism to the residents & us families.- even on the most challenging days.Staff are always cheerful & very supportive to residents & families alike.It is such a relief to know mum is both safe & well cared for. I'm so grateful for the extraordinary & individual care mum receives. The staff are proactive in involving us if they have any concerns regarding mum's advancing Altzheimers & take time to involve us in any decisions/changes needed. In 1-1 the staff are at present aiming to get a 2-way conversation for as long as possible & as mum likes her new 6 x 24 piece jigsaws are going to match the activity to what mum enjoys & can do.
19 January 2026
My mother in law has been in Acer for six months, during this time, the care and attention she has been given has been absolutely amazing.
The highlight being Christmas day, every detail counted leading up to the day with activities and sing-alongs, the home decorated like a hotel and nothing too
much trouble, staff are a true credit to teamwork and togetherness, some even popped in to hand out presents on their day off.
Well done to all and a massive thank you.
08 October 2025
When last year we had to find a care home for my mother we looked around Acer House along with two other homes and first impressions were that this home was streets in front of the other two. 10 months later I am sure we made the right decision as I visited her regularly (about 3 times a week) and
on every occasion I found all the staff all playing a caring and supportive service in a care home which is well designed and maintained.
18 August 2025
My mum has been under the care of Acer House for the past couple of months and I couldn't be more pleased.
The staff have been very helpful, caring and empathetic to my mum and supportive in every way.
The admin staff and the other reception team are most welcoming and assist in any way they can;
going above and beyond my expectations.
The Medical staff have been great, as have two members of staff who have both been encouraging my mum to join activities and walk around their delightful grounds.
Mum says her food is enjoyable and plentiful.
18 August 2025
Mum was unwell and wanted to go in Acer House. The staff were very understanding of the urgency and managed to get mum in swiftly and safely.
A week after mum was unwell, she had a raised temperature which the staff spotted quickly and treated. She then had an accidental fall and the team were
there very quickly to support.
Each time I was informed,
I also attended a couple of days ago and did not pass anyone on the desk in reception but had signed in. I took mum into the garden and went to get us a drink. The staff has already noticed mum had left her room and were out looking for her which was very reassuring as it had only been a couple of minutes.
They are always friendly and communicate to me what is going on and encourage mum to participate and leave her room to join in.
14 August 2025
I am delighted to be moved to write a second review of Acer Car Home
My cousin has been in residence for nearly a year and everything has gone amazingly well. She was made
to feel completely welcome and the staff have been most caring and proficient. A couple of emergencies
were speedily and
competently dealt with and we look to the future with optimism. Amazingly her main
health condition of Lympodoema has improved enormously now that she is getting skilled and expert
care.
The activities and facilities on offer are wonderful and the gardens and rooms first class.
Will Done and Thank You!
13 May 2025
I'm very happy here since I first arrived in January 2025 I've been treated with respect and am well informed of things related to me. The staff are all so fantastic. They work so hard and nothing is too much trouble for them. Acer House is kept so clean and does not smell.
05 March 2025
My mum moved to Acer house in January 2024 from her previous care home and I wanted to take the opportunity to say how pleased I am with the care mum has received since moving in. Every member of staff without exception are always on hand to help and assist with all the carer my mum requires, they
are always cheery and polite and go the extra mile to help. Everywhere is always clean and tidy and there are plenty of things for my mum to do. I would happily recommend Acer House, in fact I already have.
Latest Reviews for Acer House Care Home - Avery Healthcare
10 June 2026
Father in law was warmly welcomed and settled well for his two week respite stay. Staff were attentive and respectful and friendly towards family as we dropped him off for his first stay. At the assessment, the manager and other staff spoke kindly and specifically to FiL which reassured us of their
patient first approach. A very good experience
10 June 2026
Nothing was too much trouble from the team at Acer to help me get Mum's room ready so that when I moved her in it all felt familiar which is important when you have dementia. They went out of their way to understand Mums history and her likes and dislikes, and made sure to welcome her. She has
settled really quickly which is such a relief for me. I would not hesitate to recommend them for looking after someone with dementia.
10 June 2026
As soon as you walk through the doors you are met with a friendly and happy environment. This goes for the happy friendly and engaging staff through to the residents themselves.
Our mother settled quickly into her lovely room with private ensuite wet room, overlooking private gardens. The standard
of the accommodation is excellent, clean with a fresh and pleasant atmosphere. The amenities are not short of what you'd find in a high level hotel.
There are regular activities each day to suit most needs.
The level of care is great. The support provided extending to our family as well as our mother. The health issues she has had have been handled sensitively and we have been kept fully involved, giving us confidence that she is being well cared for.
All the staff work so hard and their energy and commitment is obvious to see.
Thank you to all the staff at Acer House, what a great team you are and thank you for everything you do in making the home such a special place.
10 June 2026
My Mum is at Acer House and I'm so happy that she is so well looked after. Acer house is really well managed, all the people who work there are lovely. It's spotlessly clean and the rooms are well furnished, my Mums room is lovely and she is happy there. They organise lots for the residents to do
and make sure everyone is aware of what is available. The food is lovely and family can also eat with residents for a small charge. I am so pleased we found Acer House for my Mum to stay at, I wouldn't hesitate to recommend it to anyone looking for somewhere for their loved ones to stay.
08 June 2026
I have had a continuous association with AH since 12/2012. It is not the home it once was. With a few exceptions interaction between staff and residents is transactional, not conversational or stimulating. There are different approaches between the ground and dementia care floors. For more than 2
years activities have been extremely poor (self-led activities for residents with dementia are inappropriate). Communication between the home and family is erratic and dependent entirely on individual staff. Turnover of staff is high. Despite supposedly having key workers this has never happened in my experience. Food choice is now very limited, lunch offers a main course of either vegetarian or non-veg. Relatives meetings are held quarterly but minutes have not been circulated to those unable to attend since February 2024. I have no issues with personal care. Excellent hairdressing and chiropody services are available. Front of house staff are friendly and welcoming. I would not use again!
02 June 2026
My mother entered into this care home as she was no longer safe to live on her own and in a short time she has settled in better than we could have hoped for. She has a lovely bedroom with shower room looking onto trees and has her own patio. The staff from the cleaners to the manageress have all
been very welcoming and friendly towards my mother which has made her transition much smoother and they couldn't be more kind or efficient. The amenities are excellent, a hairdressers, spa room and cinema room and a programme of activities for the residents to enjoy and occupy themselves. The food looks lovely and is prepared on the premises and their is plenty of comfortable chairs both in the lounge and the spacious garden. To have mum in such a safe and caring environment where she can be more mobile than in a long time gives myself and my wife peace of mind. Only been two weeks but we are so pleased that mum is happy and well looked after. Excellent care home.
15 April 2026
To state why we gave four stars (not five) would identify the resident. Otherwise mostly very good.
15 April 2026
I wanted to take a moment to thank you all for the care, kindness, and dedication you show to my dad each and every day. It's always so clear from my visits just how much you all genuinely care.
It gives me great comfort knowing he is in such capable and compassionate hands. The warmth, patience,
and attention you show truly makes a difference-not just to him, but to me as well.
Thank you for everything you do, often without recognition. It means more than I can properly put into words
15 April 2026
The staff at Acer House are caring, friendly and professional. My father is well looked after and is safe in their care. The home is spacious and well organised with a good variety of meal and entertainment options. We have peace of mind that Dad is being well cared for both physically and mentally.
There's also a very good medical back up from the GP practice with regular clinician visits to Acer House. We are more than happy with Acer House and the wonderful team who make it all happen.
20 March 2026
My nan came in for respite on 15-01-26.
She loved it so much that she is now permanent. Staff are lovely, very friendly. Nothing is too much trouble. Food is good. Nan is happy and settled, and we always feel welcome visiting.
13 March 2026
I chose Acer House for Mum to go to, for a month's respite, after she had been seriously ill in hospital. Two months later and Mum has now made this lovely house and gardens her permanent home. I cannot thank the friendly, caring, professional staff enough for all their kindness and care and
reassurance towards Mum. Nothing is too much trouble and we can always ask for and receive help at any time. Mum has friends and wonderful carers in her new home. All of her family and friends love to visit Acer and feel at home there too. Mum is happy and safe, which makes us happy too.
27 January 2026
I have visited a fair number of residential and nursing care homes and regard this as one of the best. The home has a well organised staff structure of caring people at all levels. Understood external access points must be locked at homes, it can be most frustrating ringing a bell and waiting at the
door for a random response (hopefully) whereas Acer have a welcoming receptionist with vision of the front entrance controlling resident safety. On entering there is a warm and fresh smelling ambience and the staff are happy to accompany you, if appropriate, to meet residents. There appears to be plenty of facilities to stimulate residents of varying abilities and they are treated with a good level of dignity when individual needs are delivered by the staff. The food quality and choice is quite exceptional and I have always witnessed plenty of nice smiles from operatives and residents alike when visiting.
27 January 2026
The amazing staff & top notch care provided makes Acer House exceptional! The GM is: professional, approachable, hands on, leads her team by example & has a great sense of humour. She motivates & inspires an excellent team & the residents & staff are 1 big family. Every team member demonstrates
great compassion, patience, respect & professionalism to the residents & us families.- even on the most challenging days.Staff are always cheerful & very supportive to residents & families alike.It is such a relief to know mum is both safe & well cared for. I'm so grateful for the extraordinary & individual care mum receives. The staff are proactive in involving us if they have any concerns regarding mum's advancing Altzheimers & take time to involve us in any decisions/changes needed. In 1-1 the staff are at present aiming to get a 2-way conversation for as long as possible & as mum likes her new 6 x 24 piece jigsaws are going to match the activity to what mum enjoys & can do.
19 January 2026
My mother in law has been in Acer for six months, during this time, the care and attention she has been given has been absolutely amazing.
The highlight being Christmas day, every detail counted leading up to the day with activities and sing-alongs, the home decorated like a hotel and nothing too
much trouble, staff are a true credit to teamwork and togetherness, some even popped in to hand out presents on their day off.
Well done to all and a massive thank you.
08 October 2025
When last year we had to find a care home for my mother we looked around Acer House along with two other homes and first impressions were that this home was streets in front of the other two. 10 months later I am sure we made the right decision as I visited her regularly (about 3 times a week) and
on every occasion I found all the staff all playing a caring and supportive service in a care home which is well designed and maintained.
18 August 2025
My mum has been under the care of Acer House for the past couple of months and I couldn't be more pleased.
The staff have been very helpful, caring and empathetic to my mum and supportive in every way.
The admin staff and the other reception team are most welcoming and assist in any way they can;
going above and beyond my expectations.
The Medical staff have been great, as have two members of staff who have both been encouraging my mum to join activities and walk around their delightful grounds.
Mum says her food is enjoyable and plentiful.
18 August 2025
Mum was unwell and wanted to go in Acer House. The staff were very understanding of the urgency and managed to get mum in swiftly and safely.
A week after mum was unwell, she had a raised temperature which the staff spotted quickly and treated. She then had an accidental fall and the team were
there very quickly to support.
Each time I was informed,
I also attended a couple of days ago and did not pass anyone on the desk in reception but had signed in. I took mum into the garden and went to get us a drink. The staff has already noticed mum had left her room and were out looking for her which was very reassuring as it had only been a couple of minutes.
They are always friendly and communicate to me what is going on and encourage mum to participate and leave her room to join in.
14 August 2025
I am delighted to be moved to write a second review of Acer Car Home
My cousin has been in residence for nearly a year and everything has gone amazingly well. She was made
to feel completely welcome and the staff have been most caring and proficient. A couple of emergencies
were speedily and
competently dealt with and we look to the future with optimism. Amazingly her main
health condition of Lympodoema has improved enormously now that she is getting skilled and expert
care.
The activities and facilities on offer are wonderful and the gardens and rooms first class.
Will Done and Thank You!
13 May 2025
I'm very happy here since I first arrived in January 2025 I've been treated with respect and am well informed of things related to me. The staff are all so fantastic. They work so hard and nothing is too much trouble for them. Acer House is kept so clean and does not smell.
05 March 2025
My mum moved to Acer house in January 2024 from her previous care home and I wanted to take the opportunity to say how pleased I am with the care mum has received since moving in. Every member of staff without exception are always on hand to help and assist with all the carer my mum requires, they
are always cheery and polite and go the extra mile to help. Everywhere is always clean and tidy and there are plenty of things for my mum to do. I would happily recommend Acer House, in fact I already have.