Submit a Review for Acer House Care Home - Avery Healthcare
141b Milton Road, Weston-super-Mare, BS22 8AA
View Full Details of Acer House Care Home - Avery HealthcareLatest Reviews for Acer House Care Home - Avery Healthcare
18 August 2025
My mum has been under the care of Acer House for the past couple of months and I couldn't be more pleased. The staff have been very helpful, caring and empathetic to my mum and supportive in every way. The admin staff and the other reception team are most welcoming and assist in any way they can; going above and beyond my expectations. The Medical staff have been great, as have two members of staff who have both been encouraging my mum to join activities and walk around their delightful grounds. Mum says her food is enjoyable and plentiful.
18 August 2025
Mum was unwell and wanted to go in Acer House. The staff were very understanding of the urgency and managed to get mum in swiftly and safely. A week after mum was unwell, she had a raised temperature which the staff spotted quickly and treated. She then had an accidental fall and the team were there very quickly to support. Each time I was informed, I also attended a couple of days ago and did not pass anyone on the desk in reception but had signed in. I took mum into the garden and went to get us a drink. The staff has already noticed mum had left her room and were out looking for her which was very reassuring as it had only been a couple of minutes. They are always friendly and communicate to me what is going on and encourage mum to participate and leave her room to join in.
14 August 2025
I am delighted to be moved to write a second review of Acer Car Home My cousin has been in residence for nearly a year and everything has gone amazingly well. She was made to feel completely welcome and the staff have been most caring and proficient. A couple of emergencies were speedily and competently dealt with and we look to the future with optimism. Amazingly her main health condition of Lympodoema has improved enormously now that she is getting skilled and expert care. The activities and facilities on offer are wonderful and the gardens and rooms first class. Will Done and Thank You!
14 August 2025
My mum has been a resident for just over 8 months. During that time I have continually witnessed mum being cared for with kindness, affection & respect. Altzheimers is a difficult condition to work with, even when mum is placid & never gets aggressive; all the staff have consistently demonstrated patience, a cajoling manner & a great understanding of each individual resident's needs. Mum always looks clean & well cared for. All the staff are very friendly, caring to talk to, willing to listen & are proactive in giving updates. Nothing is too much trouble for the team at Acer House- everyone plays a role in the health & wellbeing of the residents. On my last visit, the General Manager met with my brother & I to discuss mum's worsening symptoms as her condition advances. My brother & I have been aware of these over the last 6 weeks or so. The General Manager was extremely knowledgeable & showed great empathy; we trust the General Manager's judgement regarding what is best for mum's needs.
13 May 2025
I'm very happy here since I first arrived in January 2025 I've been treated with respect and am well informed of things related to me. The staff are all so fantastic. They work so hard and nothing is too much trouble for them. Acer House is kept so clean and does not smell.
05 March 2025
My mum moved to Acer house in January 2024 from her previous care home and I wanted to take the opportunity to say how pleased I am with the care mum has received since moving in. Every member of staff without exception are always on hand to help and assist with all the carer my mum requires, they are always cheery and polite and go the extra mile to help. Everywhere is always clean and tidy and there are plenty of things for my mum to do. I would happily recommend Acer House, in fact I already have.
18 February 2025
Acer House is a very good care home offering a high standard of care to residents. My mother is very happy living here and has received excellent care, tailored to her needs. Based on our experience I would highly recommend Acer House.
06 February 2025
I always have a positive interaction with all of the staff very informative and kind. Always have time to listen to what I have to say and keep me updated about mum. My mum is very happy there and is kept very busy with activities
30 January 2025
Acer House, run by Avery Care Homes, continues to give amazing service. There is always plenty of staff on duty, who all demonstrate the utmost care and concern for my friend who is an inmate. The staff are wonderful and the fabric of the care home is excellent, as is the cleanliness.
02 October 2024
I had recent cause for concern as my Mother had received contact from a close relative who has for many years tried to disrupt Mum's life using coercive tactics to control my Mum. My Mum had only been in Acer House for 5 months but was happy and adapted well. This relative had been recently contacting my Mum without my knowledge, but thankfully due to the robust management protocol. The manager stopped this in its tracks. Ensuring all possible efforts and strategies are used to safeguard my Mum. This is an absolutely emphatic response, which I am most grateful for, as my mum well well-being is paramount.
27 August 2024
Excellent staff feels like a family. Mum is well cared for and happy. Nothing is too much trouble and assistance with hospital visits has been amazing. Everyone is helpful. The food is very good. Communication is excellent.
14 June 2024
My mother has been a resident of Acer House for 10 years. We celebrated her 100th birthday on 31st May. The management and staff were magnificent in their support of celebrating the event with 20 members of our family. It was very typical of the care, love and support Mum has received, firstly as a self-funder, now with local authority support. We cannot speak highly enough of the care provided by Acer House. I am writing as LPOA.
03 May 2024
As usual, the staff have been excellent in their dealings with Dad and my brother and I. Nothing is too much trouble. We are kept in touch with what is going on regularly and they try and get him to take part in as many activities as they can. He can be very obstinate! It is a great comfort to know he is being well looked after
02 May 2024
My mum has been in care at Acer House for nearly 6 years now, I can honestly say she has been treated and cared for with kindness, dignity and respect from the amazing staff that have looked after her for all these years, they have become Mum's 2nd family whilst maintaining a professional work ethic and making her feel she is in her own home where she is loved and cared for. Thank you so much to all the staff, you are all fantastic.
02 May 2024
Mum has been at Acer House for nearly 3 years now, and in this time she has received excellent care from all the staff. She enjoys chatting with residents and staff alike, whether during the well-provided meal times, or relaxing in the comfortable surroundings. There is so much provision for wellbeing, with the choice to join in the excellent activities; Mum especially enjoys singing! This is Mum's home now, and as her health changes I know we will get the support we both need, we are so grateful to be part of this family.
02 May 2024
The care team at Acer always go above and beyond for Mum. She’s had a stay in hospital and the team have kept in contact and supported her in hospital making sure the care she receives is in her best interests and supporting me with a plan to get her back ‘home’ asap! Really feel we are one team looking after Mum and I’m not alone in navigating her needs. Thank you as always Acer House team.
30 April 2024
Following a stroke in December we had to move Mum into care and chose Acer House. We've been very pleased by the care and attention Mum has received from a prompt discharge from hospital to her ongoing care. Due to her dementia she is not always pleased to see us and also as I live 5 hours drive away I really value the social media page which often has pictures of her enjoying activities and engaging with staff and other residents.
30 April 2024
Always a pleasure visiting our great-auntie. Nice to be offered a hot drink. Home is welcoming, clean and smells fresh. Staff friendly. Has the ambience of a nice hotel!
19 April 2024
My mother-in-law continues to enjoy all the encouragement, support and care provided by the team at Acer House. Despite her regular return to the hospital, the team can't do enough, visiting her and looking out for her. She could not be happier now she is back in her home, making the most of the activities and fabulous food.
02 April 2024
Acer House does put the care in the care home. Dad has excellent care, and the staff are always happy, friendly, and go the extra mile to help. They are particularly accommodating during my visits and are brilliant at communicating with me especially as I’m 4k miles away! He has been at Acer House for three years now and he is in better health and more content than ever. Dad is such a dapper chap and he is always dressed in smart, clean clothes. He enjoys the food and looks well-fed. The home manager is exceptional! As are all the staff.
Latest Reviews for Acer House Care Home - Avery Healthcare
18 August 2025
My mum has been under the care of Acer House for the past couple of months and I couldn't be more pleased. The staff have been very helpful, caring and empathetic to my mum and supportive in every way. The admin staff and the other reception team are most welcoming and assist in any way they can; going above and beyond my expectations. The Medical staff have been great, as have two members of staff who have both been encouraging my mum to join activities and walk around their delightful grounds. Mum says her food is enjoyable and plentiful.
18 August 2025
Mum was unwell and wanted to go in Acer House. The staff were very understanding of the urgency and managed to get mum in swiftly and safely. A week after mum was unwell, she had a raised temperature which the staff spotted quickly and treated. She then had an accidental fall and the team were there very quickly to support. Each time I was informed, I also attended a couple of days ago and did not pass anyone on the desk in reception but had signed in. I took mum into the garden and went to get us a drink. The staff has already noticed mum had left her room and were out looking for her which was very reassuring as it had only been a couple of minutes. They are always friendly and communicate to me what is going on and encourage mum to participate and leave her room to join in.
14 August 2025
I am delighted to be moved to write a second review of Acer Car Home My cousin has been in residence for nearly a year and everything has gone amazingly well. She was made to feel completely welcome and the staff have been most caring and proficient. A couple of emergencies were speedily and competently dealt with and we look to the future with optimism. Amazingly her main health condition of Lympodoema has improved enormously now that she is getting skilled and expert care. The activities and facilities on offer are wonderful and the gardens and rooms first class. Will Done and Thank You!
14 August 2025
My mum has been a resident for just over 8 months. During that time I have continually witnessed mum being cared for with kindness, affection & respect. Altzheimers is a difficult condition to work with, even when mum is placid & never gets aggressive; all the staff have consistently demonstrated patience, a cajoling manner & a great understanding of each individual resident's needs. Mum always looks clean & well cared for. All the staff are very friendly, caring to talk to, willing to listen & are proactive in giving updates. Nothing is too much trouble for the team at Acer House- everyone plays a role in the health & wellbeing of the residents. On my last visit, the General Manager met with my brother & I to discuss mum's worsening symptoms as her condition advances. My brother & I have been aware of these over the last 6 weeks or so. The General Manager was extremely knowledgeable & showed great empathy; we trust the General Manager's judgement regarding what is best for mum's needs.
13 May 2025
I'm very happy here since I first arrived in January 2025 I've been treated with respect and am well informed of things related to me. The staff are all so fantastic. They work so hard and nothing is too much trouble for them. Acer House is kept so clean and does not smell.
05 March 2025
My mum moved to Acer house in January 2024 from her previous care home and I wanted to take the opportunity to say how pleased I am with the care mum has received since moving in. Every member of staff without exception are always on hand to help and assist with all the carer my mum requires, they are always cheery and polite and go the extra mile to help. Everywhere is always clean and tidy and there are plenty of things for my mum to do. I would happily recommend Acer House, in fact I already have.
18 February 2025
Acer House is a very good care home offering a high standard of care to residents. My mother is very happy living here and has received excellent care, tailored to her needs. Based on our experience I would highly recommend Acer House.
06 February 2025
I always have a positive interaction with all of the staff very informative and kind. Always have time to listen to what I have to say and keep me updated about mum. My mum is very happy there and is kept very busy with activities
30 January 2025
Acer House, run by Avery Care Homes, continues to give amazing service. There is always plenty of staff on duty, who all demonstrate the utmost care and concern for my friend who is an inmate. The staff are wonderful and the fabric of the care home is excellent, as is the cleanliness.
02 October 2024
I had recent cause for concern as my Mother had received contact from a close relative who has for many years tried to disrupt Mum's life using coercive tactics to control my Mum. My Mum had only been in Acer House for 5 months but was happy and adapted well. This relative had been recently contacting my Mum without my knowledge, but thankfully due to the robust management protocol. The manager stopped this in its tracks. Ensuring all possible efforts and strategies are used to safeguard my Mum. This is an absolutely emphatic response, which I am most grateful for, as my mum well well-being is paramount.
27 August 2024
Excellent staff feels like a family. Mum is well cared for and happy. Nothing is too much trouble and assistance with hospital visits has been amazing. Everyone is helpful. The food is very good. Communication is excellent.
14 June 2024
My mother has been a resident of Acer House for 10 years. We celebrated her 100th birthday on 31st May. The management and staff were magnificent in their support of celebrating the event with 20 members of our family. It was very typical of the care, love and support Mum has received, firstly as a self-funder, now with local authority support. We cannot speak highly enough of the care provided by Acer House. I am writing as LPOA.
03 May 2024
As usual, the staff have been excellent in their dealings with Dad and my brother and I. Nothing is too much trouble. We are kept in touch with what is going on regularly and they try and get him to take part in as many activities as they can. He can be very obstinate! It is a great comfort to know he is being well looked after
02 May 2024
My mum has been in care at Acer House for nearly 6 years now, I can honestly say she has been treated and cared for with kindness, dignity and respect from the amazing staff that have looked after her for all these years, they have become Mum's 2nd family whilst maintaining a professional work ethic and making her feel she is in her own home where she is loved and cared for. Thank you so much to all the staff, you are all fantastic.
02 May 2024
Mum has been at Acer House for nearly 3 years now, and in this time she has received excellent care from all the staff. She enjoys chatting with residents and staff alike, whether during the well-provided meal times, or relaxing in the comfortable surroundings. There is so much provision for wellbeing, with the choice to join in the excellent activities; Mum especially enjoys singing! This is Mum's home now, and as her health changes I know we will get the support we both need, we are so grateful to be part of this family.
02 May 2024
The care team at Acer always go above and beyond for Mum. She’s had a stay in hospital and the team have kept in contact and supported her in hospital making sure the care she receives is in her best interests and supporting me with a plan to get her back ‘home’ asap! Really feel we are one team looking after Mum and I’m not alone in navigating her needs. Thank you as always Acer House team.
30 April 2024
Following a stroke in December we had to move Mum into care and chose Acer House. We've been very pleased by the care and attention Mum has received from a prompt discharge from hospital to her ongoing care. Due to her dementia she is not always pleased to see us and also as I live 5 hours drive away I really value the social media page which often has pictures of her enjoying activities and engaging with staff and other residents.
30 April 2024
Always a pleasure visiting our great-auntie. Nice to be offered a hot drink. Home is welcoming, clean and smells fresh. Staff friendly. Has the ambience of a nice hotel!
19 April 2024
My mother-in-law continues to enjoy all the encouragement, support and care provided by the team at Acer House. Despite her regular return to the hospital, the team can't do enough, visiting her and looking out for her. She could not be happier now she is back in her home, making the most of the activities and fabulous food.
02 April 2024
Acer House does put the care in the care home. Dad has excellent care, and the staff are always happy, friendly, and go the extra mile to help. They are particularly accommodating during my visits and are brilliant at communicating with me especially as I’m 4k miles away! He has been at Acer House for three years now and he is in better health and more content than ever. Dad is such a dapper chap and he is always dressed in smart, clean clothes. He enjoys the food and looks well-fed. The home manager is exceptional! As are all the staff.