Submit a Review for Acer House Care Home - Avery Healthcare
141b Milton Road, Weston-super-Mare, BS22 8AA
View full details of Acer House Care Home - Avery HealthcareLatest Reviews for Acer House Care Home - Avery Healthcare
13 March 2026
I chose Acer House for Mum to go to, for a month's respite, after she had been seriously ill in hospital. Two months later and Mum has now made this lovely house and gardens her permanent home. I cannot thank the friendly, caring, professional staff enough for all their kindness and care and
reassurance towards Mum. Nothing is too much trouble and we can always ask for and receive help at any time. Mum has friends and wonderful carers in her new home. All of her family and friends love to visit Acer and feel at home there too. Mum is happy and safe, which makes us happy too.
27 January 2026
I have visited a fair number of residential and nursing care homes and regard this as one of the best. The home has a well organised staff structure of caring people at all levels. Understood external access points must be locked at homes, it can be most frustrating ringing a bell and waiting at the
door for a random response (hopefully) whereas Acer have a welcoming receptionist with vision of the front entrance controlling resident safety. On entering there is a warm and fresh smelling ambience and the staff are happy to accompany you, if appropriate, to meet residents. There appears to be plenty of facilities to stimulate residents of varying abilities and they are treated with a good level of dignity when individual needs are delivered by the staff. The food quality and choice is quite exceptional and I have always witnessed plenty of nice smiles from operatives and residents alike when visiting.
27 January 2026
The amazing staff & top notch care provided makes Acer House exceptional! The GM is: professional, approachable, hands on, leads her team by example & has a great sense of humour. She motivates & inspires an excellent team & the residents & staff are 1 big family. Every team member demonstrates
great compassion, patience, respect & professionalism to the residents & us families.- even on the most challenging days.Staff are always cheerful & very supportive to residents & families alike.It is such a relief to know mum is both safe & well cared for. I'm so grateful for the extraordinary & individual care mum receives. The staff are proactive in involving us if they have any concerns regarding mum's advancing Altzheimers & take time to involve us in any decisions/changes needed. In 1-1 the staff are at present aiming to get a 2-way conversation for as long as possible & as mum likes her new 6 x 24 piece jigsaws are going to match the activity to what mum enjoys & can do.
19 January 2026
My mother in law has been in Acer for six months, during this time, the care and attention she has been given has been absolutely amazing.
The highlight being Christmas day, every detail counted leading up to the day with activities and sing-alongs, the home decorated like a hotel and nothing too
much trouble, staff are a true credit to teamwork and togetherness, some even popped in to hand out presents on their day off.
Well done to all and a massive thank you.
22 December 2025
Everything excellent.
08 October 2025
When last year we had to find a care home for my mother we looked around Acer House along with two other homes and first impressions were that this home was streets in front of the other two. 10 months later I am sure we made the right decision as I visited her regularly (about 3 times a week) and
on every occasion I found all the staff all playing a caring and supportive service in a care home which is well designed and maintained.
18 August 2025
My mum has been under the care of Acer House for the past couple of months and I couldn't be more pleased.
The staff have been very helpful, caring and empathetic to my mum and supportive in every way.
The admin staff and the other reception team are most welcoming and assist in any way they can;
going above and beyond my expectations.
The Medical staff have been great, as have two members of staff who have both been encouraging my mum to join activities and walk around their delightful grounds.
Mum says her food is enjoyable and plentiful.
18 August 2025
Mum was unwell and wanted to go in Acer House. The staff were very understanding of the urgency and managed to get mum in swiftly and safely.
A week after mum was unwell, she had a raised temperature which the staff spotted quickly and treated. She then had an accidental fall and the team were
there very quickly to support.
Each time I was informed,
I also attended a couple of days ago and did not pass anyone on the desk in reception but had signed in. I took mum into the garden and went to get us a drink. The staff has already noticed mum had left her room and were out looking for her which was very reassuring as it had only been a couple of minutes.
They are always friendly and communicate to me what is going on and encourage mum to participate and leave her room to join in.
14 August 2025
I am delighted to be moved to write a second review of Acer Car Home
My cousin has been in residence for nearly a year and everything has gone amazingly well. She was made
to feel completely welcome and the staff have been most caring and proficient. A couple of emergencies
were speedily and
competently dealt with and we look to the future with optimism. Amazingly her main
health condition of Lympodoema has improved enormously now that she is getting skilled and expert
care.
The activities and facilities on offer are wonderful and the gardens and rooms first class.
Will Done and Thank You!
13 May 2025
I'm very happy here since I first arrived in January 2025 I've been treated with respect and am well informed of things related to me. The staff are all so fantastic. They work so hard and nothing is too much trouble for them. Acer House is kept so clean and does not smell.
05 March 2025
My mum moved to Acer house in January 2024 from her previous care home and I wanted to take the opportunity to say how pleased I am with the care mum has received since moving in. Every member of staff without exception are always on hand to help and assist with all the carer my mum requires, they
are always cheery and polite and go the extra mile to help. Everywhere is always clean and tidy and there are plenty of things for my mum to do. I would happily recommend Acer House, in fact I already have.
18 February 2025
Acer House is a very good care home offering a high standard of care to residents. My mother is very happy living here and has received excellent care, tailored to her needs. Based on our experience I would highly recommend Acer House.
06 February 2025
I always have a positive interaction with all of the staff very informative and kind. Always have time to listen to what I have to say and keep me updated about mum. My mum is very happy there and is kept very busy with activities
30 January 2025
Acer House, run by Avery Care Homes, continues to give amazing service. There is always plenty of staff on duty, who all demonstrate the utmost care and concern for my friend who is an inmate.
The staff are wonderful and the fabric of the care home is excellent, as is the cleanliness.
02 October 2024
I had recent cause for concern as my Mother had received contact from a close relative who has for many years tried to disrupt Mum's life using coercive tactics to control my Mum. My Mum had only been in Acer House for 5 months but was happy and adapted well. This relative had been recently
contacting my Mum without my knowledge, but thankfully due to the robust management protocol. The manager stopped this in its tracks. Ensuring all possible efforts and strategies are used to safeguard my Mum. This is an absolutely emphatic response, which I am most grateful for, as my mum well well-being is paramount.
27 August 2024
Excellent staff feels like a family.
Mum is well cared for and happy.
Nothing is too much trouble and assistance with hospital visits has been amazing.
Everyone is helpful.
The food is very good.
Communication is excellent.
14 June 2024
My mother has been a resident of Acer House for 10 years. We celebrated her 100th birthday on 31st May.
The management and staff were magnificent in their support of celebrating the event with 20 members of our family.
It was very typical of the care, love and support Mum has received, firstly as
a self-funder, now with local authority support. We cannot speak highly enough of the care provided by Acer House.
I am writing as LPOA.
03 May 2024
As usual, the staff have been excellent in their dealings with Dad and my brother and I. Nothing is too much trouble. We are kept in touch with what is going on regularly and they try and get him to take part in as many activities as they can. He can be very obstinate! It is a great comfort to know
he is being well looked after
02 May 2024
My mum has been in care at Acer House for nearly 6 years now, I can honestly say she has been treated and cared for with kindness, dignity and respect from the amazing staff that have looked after her for all these years, they have become Mum's 2nd family whilst maintaining a professional work ethic
and making her feel she is in her own home where she is loved and cared for.
Thank you so much to all the staff, you are all fantastic.
02 May 2024
Mum has been at Acer House for nearly 3 years now, and in this time she has received excellent care from all the staff. She enjoys chatting with residents and staff alike, whether during the well-provided meal times, or relaxing in the comfortable surroundings. There is so much provision for
wellbeing, with the choice to join in the excellent activities; Mum especially enjoys singing! This is Mum's home now, and as her health changes I know we will get the support we both need, we are so grateful to be part of this family.
Latest Reviews for Acer House Care Home - Avery Healthcare
13 March 2026
I chose Acer House for Mum to go to, for a month's respite, after she had been seriously ill in hospital. Two months later and Mum has now made this lovely house and gardens her permanent home. I cannot thank the friendly, caring, professional staff enough for all their kindness and care and
reassurance towards Mum. Nothing is too much trouble and we can always ask for and receive help at any time. Mum has friends and wonderful carers in her new home. All of her family and friends love to visit Acer and feel at home there too. Mum is happy and safe, which makes us happy too.
27 January 2026
I have visited a fair number of residential and nursing care homes and regard this as one of the best. The home has a well organised staff structure of caring people at all levels. Understood external access points must be locked at homes, it can be most frustrating ringing a bell and waiting at the
door for a random response (hopefully) whereas Acer have a welcoming receptionist with vision of the front entrance controlling resident safety. On entering there is a warm and fresh smelling ambience and the staff are happy to accompany you, if appropriate, to meet residents. There appears to be plenty of facilities to stimulate residents of varying abilities and they are treated with a good level of dignity when individual needs are delivered by the staff. The food quality and choice is quite exceptional and I have always witnessed plenty of nice smiles from operatives and residents alike when visiting.
27 January 2026
The amazing staff & top notch care provided makes Acer House exceptional! The GM is: professional, approachable, hands on, leads her team by example & has a great sense of humour. She motivates & inspires an excellent team & the residents & staff are 1 big family. Every team member demonstrates
great compassion, patience, respect & professionalism to the residents & us families.- even on the most challenging days.Staff are always cheerful & very supportive to residents & families alike.It is such a relief to know mum is both safe & well cared for. I'm so grateful for the extraordinary & individual care mum receives. The staff are proactive in involving us if they have any concerns regarding mum's advancing Altzheimers & take time to involve us in any decisions/changes needed. In 1-1 the staff are at present aiming to get a 2-way conversation for as long as possible & as mum likes her new 6 x 24 piece jigsaws are going to match the activity to what mum enjoys & can do.
19 January 2026
My mother in law has been in Acer for six months, during this time, the care and attention she has been given has been absolutely amazing.
The highlight being Christmas day, every detail counted leading up to the day with activities and sing-alongs, the home decorated like a hotel and nothing too
much trouble, staff are a true credit to teamwork and togetherness, some even popped in to hand out presents on their day off.
Well done to all and a massive thank you.
22 December 2025
Everything excellent.
08 October 2025
When last year we had to find a care home for my mother we looked around Acer House along with two other homes and first impressions were that this home was streets in front of the other two. 10 months later I am sure we made the right decision as I visited her regularly (about 3 times a week) and
on every occasion I found all the staff all playing a caring and supportive service in a care home which is well designed and maintained.
18 August 2025
My mum has been under the care of Acer House for the past couple of months and I couldn't be more pleased.
The staff have been very helpful, caring and empathetic to my mum and supportive in every way.
The admin staff and the other reception team are most welcoming and assist in any way they can;
going above and beyond my expectations.
The Medical staff have been great, as have two members of staff who have both been encouraging my mum to join activities and walk around their delightful grounds.
Mum says her food is enjoyable and plentiful.
18 August 2025
Mum was unwell and wanted to go in Acer House. The staff were very understanding of the urgency and managed to get mum in swiftly and safely.
A week after mum was unwell, she had a raised temperature which the staff spotted quickly and treated. She then had an accidental fall and the team were
there very quickly to support.
Each time I was informed,
I also attended a couple of days ago and did not pass anyone on the desk in reception but had signed in. I took mum into the garden and went to get us a drink. The staff has already noticed mum had left her room and were out looking for her which was very reassuring as it had only been a couple of minutes.
They are always friendly and communicate to me what is going on and encourage mum to participate and leave her room to join in.
14 August 2025
I am delighted to be moved to write a second review of Acer Car Home
My cousin has been in residence for nearly a year and everything has gone amazingly well. She was made
to feel completely welcome and the staff have been most caring and proficient. A couple of emergencies
were speedily and
competently dealt with and we look to the future with optimism. Amazingly her main
health condition of Lympodoema has improved enormously now that she is getting skilled and expert
care.
The activities and facilities on offer are wonderful and the gardens and rooms first class.
Will Done and Thank You!
13 May 2025
I'm very happy here since I first arrived in January 2025 I've been treated with respect and am well informed of things related to me. The staff are all so fantastic. They work so hard and nothing is too much trouble for them. Acer House is kept so clean and does not smell.
05 March 2025
My mum moved to Acer house in January 2024 from her previous care home and I wanted to take the opportunity to say how pleased I am with the care mum has received since moving in. Every member of staff without exception are always on hand to help and assist with all the carer my mum requires, they
are always cheery and polite and go the extra mile to help. Everywhere is always clean and tidy and there are plenty of things for my mum to do. I would happily recommend Acer House, in fact I already have.
18 February 2025
Acer House is a very good care home offering a high standard of care to residents. My mother is very happy living here and has received excellent care, tailored to her needs. Based on our experience I would highly recommend Acer House.
06 February 2025
I always have a positive interaction with all of the staff very informative and kind. Always have time to listen to what I have to say and keep me updated about mum. My mum is very happy there and is kept very busy with activities
30 January 2025
Acer House, run by Avery Care Homes, continues to give amazing service. There is always plenty of staff on duty, who all demonstrate the utmost care and concern for my friend who is an inmate.
The staff are wonderful and the fabric of the care home is excellent, as is the cleanliness.
02 October 2024
I had recent cause for concern as my Mother had received contact from a close relative who has for many years tried to disrupt Mum's life using coercive tactics to control my Mum. My Mum had only been in Acer House for 5 months but was happy and adapted well. This relative had been recently
contacting my Mum without my knowledge, but thankfully due to the robust management protocol. The manager stopped this in its tracks. Ensuring all possible efforts and strategies are used to safeguard my Mum. This is an absolutely emphatic response, which I am most grateful for, as my mum well well-being is paramount.
27 August 2024
Excellent staff feels like a family.
Mum is well cared for and happy.
Nothing is too much trouble and assistance with hospital visits has been amazing.
Everyone is helpful.
The food is very good.
Communication is excellent.
14 June 2024
My mother has been a resident of Acer House for 10 years. We celebrated her 100th birthday on 31st May.
The management and staff were magnificent in their support of celebrating the event with 20 members of our family.
It was very typical of the care, love and support Mum has received, firstly as
a self-funder, now with local authority support. We cannot speak highly enough of the care provided by Acer House.
I am writing as LPOA.
03 May 2024
As usual, the staff have been excellent in their dealings with Dad and my brother and I. Nothing is too much trouble. We are kept in touch with what is going on regularly and they try and get him to take part in as many activities as they can. He can be very obstinate! It is a great comfort to know
he is being well looked after
02 May 2024
My mum has been in care at Acer House for nearly 6 years now, I can honestly say she has been treated and cared for with kindness, dignity and respect from the amazing staff that have looked after her for all these years, they have become Mum's 2nd family whilst maintaining a professional work ethic
and making her feel she is in her own home where she is loved and cared for.
Thank you so much to all the staff, you are all fantastic.
02 May 2024
Mum has been at Acer House for nearly 3 years now, and in this time she has received excellent care from all the staff. She enjoys chatting with residents and staff alike, whether during the well-provided meal times, or relaxing in the comfortable surroundings. There is so much provision for
wellbeing, with the choice to join in the excellent activities; Mum especially enjoys singing! This is Mum's home now, and as her health changes I know we will get the support we both need, we are so grateful to be part of this family.