Acer House Care Home - Avery Healthcare

On behalf of the patient that she is well cared for, so much so that on her arrival, she was confined to bed. Within a year she not only able to leave her bed, she now mixes with the residents,

The team at Acer House are all amazing. After being in the home a few months, Mum's dementia declined and needed to be moved upstairs. This was an emotional time but everyone was so supportive. Since being there, the team have continued to care and look after mum so that as a family we are confident that mum is safe and well looked after. Special shout out to Vicky for the other week when mum was taken ill during the evening. Staying way after her shift to ensure mum was ok and was able to pass over to the night shift . I wish I could name everyone for all the hard work and care they provide, as they really are a special team. Thank you!

We can't speak highly enough about all the staff from the manager, receptionists, housekeepers & Carers. Thank you.

My Mother-in-law has been a resident in Acer House for over 3 years. All staff, from receptionists to the home manager are always friendly and welcoming to us and answer any queries. My Mother-in-law is happy and settled in the home, loves her room and sees it as her 'home'. She is well cared for and we have no concerns. She participates in the activities and enjoys socialising with the other residents. I would not hesitate to recommend Acer House, thank you to all the staff at Acer House.

She is very well looked after in a very safe environment.

My mum has been in Acer House for a year now and I am very happy with the care and support that she receives from Sam, Kirsty and their wonderful team. The food & drink is good and plentiful, clothing washed & returned in a timely manner, rooms have a high standard of cleanliness, assistance given with personal care when desired and a range of activities providing mental and physical stimulation (not that mum participates in many of these). I am always warmly welcomed when I arrive at Acer House by their great reception team, and I have huge confidence in the medical team in their care for mum, who has dramatically improved health wise over the last year. I am comforted in knowing mum is being very well looked after at Acer House. I have no hesitation in recommending this Care Home.

We settled mum in today and although she was anxious when we left, I've just phoned to see how she is and was immediately put through to her nurse who reassured me that mum is comfortable and happy. She's even eaten soup, beans on toast and fruit pie and custard for her supper - much more than she's used to eating.

Father in law was warmly welcomed and settled well for his two week respite stay. Staff were attentive and respectful and friendly towards family as we dropped him off for his first stay. At the assessment, the manager and other staff spoke kindly and specifically to FiL which reassured us of their patient first approach. A very good experience

Nothing was too much trouble from the team at Acer to help me get Mum's room ready so that when I moved her in it all felt familiar which is important when you have dementia. They went out of their way to understand Mums history and her likes and dislikes, and made sure to welcome her. She has settled really quickly which is such a relief for me. I would not hesitate to recommend them for looking after someone with dementia.

My Mum is at Acer House and I'm so happy that she is so well looked after. Acer house is really well managed, all the people who work there are lovely. It's spotlessly clean and the rooms are well furnished, my Mums room is lovely and she is happy there. They organise lots for the residents to do and make sure everyone is aware of what is available. The food is lovely and family can also eat with residents for a small charge. I am so pleased we found Acer House for my Mum to stay at, I wouldn't hesitate to recommend it to anyone looking for somewhere for their loved ones to stay.

I have had a continuous association with AH since 12/2012. It is not the home it once was. With a few exceptions interaction between staff and residents is transactional, not conversational or stimulating. There are different approaches between the ground and dementia care floors. For more than 2 years activities have been extremely poor (self-led activities for residents with dementia are inappropriate). Communication between the home and family is erratic and dependent entirely on individual staff. Turnover of staff is high. Despite supposedly having key workers this has never happened in my experience. Food choice is now very limited, lunch offers a main course of either vegetarian or non-veg. Relatives meetings are held quarterly but minutes have not been circulated to those unable to attend since February 2024. I have no issues with personal care. Excellent hairdressing and chiropody services are available. Front of house staff are friendly and welcoming. I would not use again!

My mother entered into this care home as she was no longer safe to live on her own and in a short time she has settled in better than we could have hoped for. She has a lovely bedroom with shower room looking onto trees and has her own patio. The staff from the cleaners to the manageress have all been very welcoming and friendly towards my mother which has made her transition much smoother and they couldn't be more kind or efficient. The amenities are excellent, a hairdressers, spa room and cinema room and a programme of activities for the residents to enjoy and occupy themselves. The food looks lovely and is prepared on the premises and their is plenty of comfortable chairs both in the lounge and the spacious garden. To have mum in such a safe and caring environment where she can be more mobile than in a long time gives myself and my wife peace of mind. Only been two weeks but we are so pleased that mum is happy and well looked after. Excellent care home.

To state why we gave four stars (not five) would identify the resident. Otherwise mostly very good.

I wanted to take a moment to thank you all for the care, kindness, and dedication you show to my dad each and every day. It's always so clear from my visits just how much you all genuinely care.

It gives me great comfort knowing he is in such capable and compassionate hands. The warmth, patience, and attention you show truly makes a difference-not just to him, but to me as well.

Thank you for everything you do, often without recognition. It means more than I can properly put into words

The staff at Acer House are caring, friendly and professional. My father is well looked after and is safe in their care. The home is spacious and well organised with a good variety of meal and entertainment options. We have peace of mind that Dad is being well cared for both physically and mentally. There's also a very good medical back up from the GP practice with regular clinician visits to Acer House. We are more than happy with Acer House and the wonderful team who make it all happen.

She loved it so much that she is now permanent. Staff are lovely, very friendly. Nothing is too much trouble. Food is good. Nan is happy and settled, and we always feel welcome visiting.

I chose Acer House for Mum to go to, for a month's respite, after she had been seriously ill in hospital. Two months later and Mum has now made this lovely house and gardens her permanent home. I cannot thank the friendly, caring, professional staff enough for all their kindness and care and reassurance towards Mum. Nothing is too much trouble and we can always ask for and receive help at any time. Mum has friends and wonderful carers in her new home. All of her family and friends love to visit Acer and feel at home there too. Mum is happy and safe, which makes us happy too.

I have visited a fair number of residential and nursing care homes and regard this as one of the best. The home has a well organised staff structure of caring people at all levels. Understood external access points must be locked at homes, it can be most frustrating ringing a bell and waiting at the door for a random response (hopefully) whereas Acer have a welcoming receptionist with vision of the front entrance controlling resident safety. On entering there is a warm and fresh smelling ambience and the staff are happy to accompany you, if appropriate, to meet residents. There appears to be plenty of facilities to stimulate residents of varying abilities and they are treated with a good level of dignity when individual needs are delivered by the staff. The food quality and choice is quite exceptional and I have always witnessed plenty of nice smiles from operatives and residents alike when visiting.

The amazing staff & top notch care provided makes Acer House exceptional! The GM is: professional, approachable, hands on, leads her team by example & has a great sense of humour. She motivates & inspires an excellent team & the residents & staff are 1 big family. Every team member demonstrates great compassion, patience, respect & professionalism to the residents & us families.- even on the most challenging days.Staff are always cheerful & very supportive to residents & families alike.It is such a relief to know mum is both safe & well cared for. I'm so grateful for the extraordinary & individual care mum receives. The staff are proactive in involving us if they have any concerns regarding mum's advancing Altzheimers & take time to involve us in any decisions/changes needed. In 1-1 the staff are at present aiming to get a 2-way conversation for as long as possible & as mum likes her new 6 x 24 piece jigsaws are going to match the activity to what mum enjoys & can do.

Well done to all and a massive thank you.