Acer House Care Home

141b Milton Road, Weston-super-Mare BS22 8AA

Opened in 2011, Acer House in Weston-super-Mare is a mile away from the seafront.

Professional staff offer friendly and expert care to those with residential, dementia needs or short-term respite needs.

Bedrooms with companion suites are available for couples.

The care home is keen to develop and maintain a happy and thriving community and help each resident to enjoy a fulfilling life.

Good relations are kept with the local community. The home raises money for charity and provides plenty of varied social activities and entertainment. Many residents like to help with the upkeep of the beautiful gardens.

Unique to this home is its own beach hut, which is an added popular attraction when it comes to trips to the promenade and seafront.

Group: Avery Healthcare Group

Person in charge: Lukasz Tomaszewski-Bustos (Manager)

Local Authority / Social Services: North Somerset District Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Alzheimer's • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Weekly Charges Guide: Personal Care Single from £900 (These prices are only a guideline, please contact Acer House Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Situated just off the Milton Road in Weston-Super-Mare next to Ashcombe Park.

Visiting:

Open 24 hours

Parking:

Freely available

Latest Care Quality Commission* Report on Acer House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.4 (maximum of 10) for Acer House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for Acer House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.769 for Acer House Care Home is calculated as follows: ( (241 Excellents x 5) + (47 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 299 Ratings = 4.769

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.667 Points relating to the number of positive Reviews for Acer House Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 8 Reviews ÷ 12 Target = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 Acer House Care Home has a Review Score of 9.4 (9.436) from 25 Reviews


Average Ratings

  • Excellent
    22
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Acer House Care Home?

  • Extremely LIKELY
    23
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Acer House Care Home

  • Daughter of Resident/Service User
    10
  • Son of Resident/Service User
    5
  • Friend of Resident/Service User
    4
  • Relative of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

The staff are lovely and so kind and caring to my mum. Not living locally gives me the much needed peace of mind knowing mum’s every need is taken care of. Her room is lovely and there is always plenty of activities to do.

How likely would you be to recommend Acer House Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother has been a resident in Acer House Care Home for four and a half years, initially with my father who died in the home in February 2015 having been wonderfully cared for by the staff. I feel so lucky to have had such fantastic care provided for my parents. I visit three times a week and it is reassuring to see how happy my mother is in Acer House. I have never had a significant issue with the level of care. The staff are amazing, managers, carers and domestic they all do a great job.

How likely would you be to recommend Acer House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Walking into Acer House Care Home feels like walking into a hotel. The rooms are spacious, well furnished and well decorated. There are flowers and the general ambience is very pleasant. The home is always clean and tidy.
The staff from the manager down and always friendly and approachable generally there appear to be adequate staff members but I think there are occasions when more staff would be advantageous.
My mother feels safe in the home and a lot less anxious that when she was living on her own.

How likely would you be to recommend Acer House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

It's an excellent care home. The staff are very helpful, kind and full of fun to residents and visitors. All the fresh flowers are very uplifting and changed regularly.

The bedrooms and public rooms are well appointed.

All in all a happy environment to be in.

How likely would you be to recommend Acer House Care Home? Extremely Likely

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Average Rating:   3.9 out of 5

This has to be the best residential home in Weston. The staff are caring, they treat residents with respect and dignity. The food is home cooked and delicious. The staff care for the family as well as the resident when things are difficult. The home is clean and well equipped with no nasty smells. Superb in every way.

How likely would you be to recommend Acer House Care Home? Extremely Likely

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Average Rating:   5 out of 5

I thought Acer House was wonderful. The staff are very thoughtful and kind. They have provided a home from home for my mother. A great relief for me to know she is so well looked after.

How likely would you be to recommend Acer House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My mother has been at Acer House for about a year and as far as I can tell, she is very happy.

On the occasions I have visited her, the staff have demonstrations that they are very caring and despite having to deal with regular challenges, they still cope well.

How likely would you be to recommend Acer House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Warm, friendly, helpful staff. Very clean in the public places and also in the resident rooms. No faults in my eyes.

How likely would you be to recommend Acer House Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

I and my two daughters visited many care homes before choosing this one which we believed stood out from the rest and in the time my wife has been there we have no reason to doubt that we made the right decision. First and foremost, the staff are so caring and obviously dedicated and the facilities are outstanding. All our friends and family who have visited my wife have agreed that we would have been hard pressed to find a home that could offer more. Again the care shown by staff is amazing.

How likely would you be to recommend Acer House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

From the initial introduction, we felt extremely relaxed and happy about the care Mum was about to receive.
She has been treated really well, by extremely pleasant staff. It is clearly a place where people like to work and it shows with the happy residents.
Mum and our family have enjoyed her staying here.

How likely would you be to recommend Acer House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I have very much appreciated the hospitable and friendly attitude of staff at Acer House. Very constructive help with all aspects and issues surrounding my friend who is resident at this nursing home. Acer House is a fine example of everything a nursing home should be.

How likely would you be to recommend Acer House Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother had to move from her own apartment because of her disability and frequent falls. We were concerned how she would cope going into a care home after living independently up to the age of 92. From day one at Acer House we knew that she would be happy there and she is. The home is bright, cheerful, clean and modern. The care staff are just amazing, so approachable, nothing is too much trouble and any requests are sorted immediately. It's such a relief to us, her family, to know that mum is happy, settled and well cared for.

How likely would you be to recommend Acer House Care Home? Extremely Likely

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Average Rating:   5 out of 5

I cannot speak highly enough of the staff at Acer House Care Home. The care they gave to my mum in her last days was outstanding and the care and compassion they showed to me as well were second to none. Thank you Acer House for looking after all of us in these last few days/weeks. You made a very difficult time as gentle as possible.

How likely would you be to recommend Acer House Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My Mother-in-law has very limited mobility and has lived here for 6 weeks following discharge from hospital. From the beginning, nothing has been too much trouble. Moving in / liaison with hospital / sorting out medication, GP etc. was faultless. Her room is lovely with a large, fully adjustable bed and she was encouraged and helped to personalise it. The food is excellent. She chooses to eat in her room, but the dining room is pleasant with fresh flowers on the table (arranging them is one of the activities) staff are always helpful and pleasant. The ensuite wet rooms, with disabled facilities, in each room, are excellent. Probably the most important thing (for a lady who cannot move unaided) to the best of my knowledge, is when she rings the bell for help it is answered promptly and courteously. I cannot recommend this place highly enough. We are lucky.

How likely would you be to recommend Acer House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Fantastic protecting, safe, loving environment for my mother. The change in her has been magnificent.

How likely would you be to recommend Acer House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

The staff are very good at the home and the food is very good. They specialise in cakes and puddings which are lovely. My friend has been in here for 3 years and the staff are very caring.

How likely would you be to recommend Acer House Care Home? Likely

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Average Rating:   4.3 out of 5

This is an excellent care home. The staff and management are very caring and efficient. They are also very friendly and treat the residents like their own family. There are plenty of activities to keep the residents stimulated.

How likely would you be to recommend Acer House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Wonderful home with helpful staff. Unfortunately, my parents had to be moved to nursing.

How likely would you be to recommend Acer House Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mum has been cared for in Ashcombe since mid-2014 and my dad on Milton since early 2015 to enable them to "live together" despite their very different states of health/care needs. We experienced two other less satisfactory local care homes prior to moving mum and dad to Acer House and have nothing but praise for the caring staff, the amazing activities, lovely surroundings and rooms and the relationships staff (junior to senior, care or admin or other service) have with our parents and with myself and my brother and our offspring. We feel our parents have the best possible quality of life in their circumstances due to the care Acer House provides and we feel listened to, respected and valued.

How likely would you be to recommend Acer House Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Such a lovely home! The staff make you feel so welcome, they always go that extra step to making you feel at home rather than a visitor. My grandchildren love to come with me, they are catered for too. Just ask for the toy box! I was so happy that I was able to join my friend for lunch. These things really do make a difference.

How likely would you be to recommend Acer House Care Home? Extremely Likely

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Average Rating:   5 out of 5

My father passed away last week a Acer Home after a year of superb care given to him, the staff were excellent so was his surroundings nothing was too much trouble, he died peacefully in his chair in his room which he loved, the staff were just as upset as we as a family were. I will miss going to the home regular for my coffee and cake with dad. I can't thank them enough.

How likely would you be to recommend Acer House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Although my mother is happy at the home, my brothers and our wives have been a little disappointed with some aspects of our mother's stay. Communication has not always been good. While there are some activities for residents, there is little effort to make sure that residents take part in activities so that my mother spends a lot of time doing nothing in her room. It would be nice if the staff took some initiative to help residents with simple tasks. I have in mind the television and radio. My mother is too proud to ask for help with these. As a result, she does not watch much TV or listen to the radio. It would help if staff asked her if she would like one or other device on.

How likely would you be to recommend Acer House Care Home? Neither Unlikely or Likely

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Average Rating:   3.8 out of 5

My husband was transferred from another care home in Weston where I was not satisfied. The manager at Acer House was very supportive and helped me with the move to Acer House the next day. I am very pleased and satisfied with the care and support I have been having these last few days, and I'm sure this will continue.

How likely would you be to recommend Acer House Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Lovely place with caring happy staff. My friend could not be in a better place. I actually really enjoy visiting her. It is fresh, clean and the food looks lovely.

How likely would you be to recommend Acer House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Acer House is warm and welcoming when you enter, the atmosphere is lovely. The interior as well as the exterior is fresh and always looks nice. The staff are very helpful and happy to help. Nothing seems like it's too much for any of the carers or other staff. Would recommend Acer House to anyone looking for a care home for themselves or relative.

How likely would you be to recommend Acer House Care Home? Extremely Likely

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Average Rating:   5 out of 5

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