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Review from Valerie D (Daughter of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience

Both of my parents are residents in Acer House Care Home, which was a difficult transition for all family members.
However, from the moment you arrive in the building you are made to feel welcome, the receptionists, care staff, support staff and managers are all very friendly and kind. My parents have

received the care and support they need and have nothing but praise for the management and staff; my father says that nothing is too much trouble for them and my mother enjoys many of the activities that are on offer. Thank you Acer House.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home in Weston-Super-Mare. We are pleased to hear you feel welcome and part of our community and that your parents are enjoying their new home here with us. Our one-family approach and partnership working with families, as well as external professionals, ensures we deliver the best possible person-centred care and support possible for your loved ones. We look forward to sharing many more memories with you.

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Review from S I (Daughter-in-law of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience

The manager and all the staff at Acer House Care Home have helped my mother-in-law make the difficult move from home into care as smooth as possible. She is now settled and happy in her new home and enjoying being part of the community at Acer House.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for your lovely feedback about Acer House Care Home in Weston-Super-Mare. We are pleased to hear your loved one has settled and is enjoying being part of the community here at the home. We look forward to sharing many happy memories with you all in this next chapter of Mum's life.

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Review from Irena B (Daughter of Resident) published on 16 October 2023
Submitted via Website • Report

Overall Experience

All the staff are very friendly, welcoming and seem to know every individual that is staying with them, their needs and their preferences. During the initial visit to the Home, everything was fully explained and I was given a tour of the Care Home which made me more reassured in leaving my Mum there

for respite care for the first time since she got dementia.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for such lovely feedback about your experience with Acer House Care Home in Weston-Super-Mare. Our 'one family' approach is upheld across the entire home with each department supporting the care and daily living needs in line with preferences and wishes. We look forward to welcoming you back in the future.

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Review from Maureen C (Sister of Resident) published on 16 October 2023
Submitted via Website • Report

Overall Experience

A well-run residential care home with caring, friendly staff, comfortable rooms, light and warm. Reasonable, homely food. Lots of activities, lovely grounds to sit out in, set in a corner of a park. Residents seem well catered for. No, it is not home, it is safer with the staff there 24/7.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for this lovely feedback with regards to Acer House Care Home in Weston-Super-Mare. We are lucky to be situated right next door to Ashcombe park where we regularly head out for fresh air and to take in the wildlife or watch the local bowls club playing.

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Review from P K (Nephew of Resident) published on 16 October 2023
Submitted via Website • Report

Overall Experience

We moved my aunt into Acer House Care Home in February, having researched alternatives. Did we get the decision right? Without a doubt. My aunt is happy and enjoys the activities which are provided as well as the food - she has put on weight since she moved there.
We now have no concerns on her welfare

as we feel she is in safe hands - the staff are brilliant. Some will say it is not cheap - I agree but you get what you pay for - a first-class care home where the residents matter!

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for your lovely feedback about the care and support your aunt receives here, at Acer House care home in Weston-Super-Mare. I am so pleased you see a happy, settled lady who thrives in her environment.

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Review from S S (Daughter of Resident) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience

My mum has received excellent respite care over the past 10 days. Everyone was so kind and caring and Mum felt so well looked after.
Thank you.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for reviewing Acer House Care Home in Weston-Super-Mare, we are so pleased your mum enjoyed her stay with us. Here at Acer House we very much believe in the Avery Values and #onefamily approach. For those 10 days Mum was part of our family and will forever be welcome here.

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Review from Vivienne B (Daughter of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience

September has been a testing month for my Mum. However the staff have understood her situation and have been of enormous help to me during this time.
Any problems have always been acted upon very quickly and I do appreciate how difficult it must be for the staff, with all the different challenges

they must have with so many different individuals.
All the staff are very positive and take an interest in the residents.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for your lovely feedback with regards to Acer House Care Home, we as a team strive to achieve positive outcomes for our residents and work with families like yourselves to ensure a person-centred approach is adopted.

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Review from Luke S (Son of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience

Events that led to the most precious woman in my life being removed from her home was incredibly difficult.

The transition into Care was very hard but Acer House Care Home - Avery Healthcare really does make it feel like home from home.

I visit a lot. The team acknowledge relationships built with

residents and adapts to their style.

I can walk into the Dining Room and make tea and not flinch - that’s the environment that’s promoted and encouraged.

Senior Leadership in is absolutely what this sector needs. People who manage an operation but balance that with people.

Even their receptionists go above and beyond - Julie, what an asset!

At times I leave and have a cry as I find it hard - staff find me and give me a hug.

That’s what care is about.

Thank you Acer - keep pushing to being the best!

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

We are honoured you and your family selected Acer House to provide your lovely nan with the care and support you all hoped she would receive. #onefmaily is more than a hashtag for us it’s the essence of the home, the staff and the families. Your special lady is our special lady, making friends for life, enjoying the community and embracing the changes moving into a care home, our next peer support representative in the making.

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Review from Emma C (Daughter of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience

Acer House Care Home - Avery Healthcare staff were polite, friendly and caring. The rooms are light and spacious, and the dining and lounge areas were clean and well kept. My mother lost some things a while ago, they have yet to be found and returned despite 2 calls about them. However, they kept her

engaged and happy during the stay. They are very expensive and expect two weeks' rent plus costs to refurbish the room in the event of death. Not as good in terms of value for money or facilities compared to the permanent home we have moved Mum to. We are grateful they could take her at very short notice though.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for your feedback about Acer House Care Home in Weston Super Mare, we are pleased to hear you found the staff polite and friendly. I am glad we were able to support you in the interim with mums care and support.

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Review from E S (Resident) assisted by family/friend published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience

The people are helpful. The food is always delicious. The chef knows how to cook porridge. The latte from the residents/visitors machine, is excellent.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for your lovely feedback about Acer House Care Home, We are glad you enjoy some home from home comforts, especially the porridge.

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Review from P H (Son-in-law of Resident) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience

Excellent service with a great family environment.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for your feedback with regards Acer House Care Home in Weston Super Mare, the one family motto is a reality at Acer House. We look forward to seeing you soon.

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Review from Jeanette C (Daughter of Resident) published on 11 July 2023
Submitted via Website • Report

Overall Experience

We have been very happy with Mum's care since entering the home in 2022. The staff do their best to provide a secure and happy environment for what is an awful illness. Acer House is a beautiful home from home for early dementia care patients.
However I feel like, and I am sure most do but don't say,

that the cost of care in the UK is now becoming ridiculous, at nearly 6000 a month with an increase in September 23 of another 500 I feel is robbery. A room, food to keep a mouse alive as dementia patients eventually stop eating, little usage of electric. Dementia patients don't need or want the level of care provided for other residents who simply live in the care home rather than in their own home. I feel that future care will remain in the home for those that own their own home, one to one carers, earning £2500 a month will be cheaper and ensure greater care on a one to one basis when required. £67,200 Sept 23 £72000 for 1 year in a care home. Value for money... No.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for the lovely feedback with regards to the care and support your mum receives here at Acer House, we as a team try to provide the best person centred care on an individual basis.
We sympathise with families facing rising fees for the cost of quality care. However, care in a residential home offers value for money when considering full board and 24/7 care at a level that must meet significant regulatory requirements specified by Care Quality Commission (CQC).
Fee increases over the last few years can be attributed to factors such as Government-implemented wage increases of between 6% and 10% per annum for the previous four years.
Although Governments over the last 15 years have attempted to create a means of fairly funding care for older people, with only 7% of the over 85 years elderly population requiring some form of residential care, it has never been a Government priority, and the burden falls on a small number of families to support the increasing fees.

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Review from M P (Son of Resident) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience

The level of care and support for my parents has been excellent from the staff at Acer House Care Home. Nothing is too much trouble and the Coronation cream tea this afternoon was excellent and well organised, the scones were gorgeous, This is a well-run residential home providing excellent care and

accommodation and I would have no hesitation in recommending it to others.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for your lovely feedback, both Mum and Dad have settled well into the Acer House community and are enjoying life here. We value all feedback and look forward to sharing many more great events with you and your family.

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Review from N P (Daughter-in-law of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience

An outstanding experience. It was the first occasion we had had as a family in Acer House. Nothing was too much trouble for the staff. The scones were gorgeous.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home in Weston-super-Mare. Your comments are truly invaluable to us and our staff team who go over and above the standards on a daily basis to ensure needs and wishes are met in a person-centred way. We at Avery have a motto, one family encompassing staff, residents and relatives, we look forward to you joining us again in the future for more events and family fun.

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Review from Matthew S (Grandson of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience

As a family, we have been very pleased with the overall care delivered by Acer House for my 89-year-old grandmother.
We would recommend Acer House to anyone seeking similar care for their family members.

Reply from Rachel Aran, Marketing Administrator at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home in Weston-super-Mare. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis in order to provide an exemplary level of care. It is a true pleasure to have your grandmother living with us as part of our loving care community, giving you and your family peace of mind. Best wishes, Rachel.

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Review from Janet W (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience

Mum has been at Acer House Care Home for over twelve months now and she settled in really well! She took a while to join in with activities even though she always has been a very sociable person. Covid and isolation at home escalated her progression of dementia! I always promised her that she would

never go in a home so I was dealing with my own guilt too! The staff at Acer have been so supportive, nothing is ever too much trouble. They treat my mum like extended family, have a laugh, and are interested to listen to mum's tales of things gone past, they are all truly amazing. Any misgivings that my family and I may have had were squashed early on. We find that we can relax in the knowledge that she is safe and so well cared for. So well done and thank you everyone at Acer house!

Reply from Rachel Aran, Marketing Administrator at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home in Weston-super-Mare. We are delighted to hear how happy you are with the care your mum has received from our dedicated staff team, since being a part of our loving care community, giving you and your family peace of mind. Your feedback is truly invaluable to us and our staff team who go over and above on a daily basis in order to provide an exemplary level of care and create such a family atmosphere in our home. We look forward to seeing you on your next visit. Best wishes.

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Review from C A (Son of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience

Acer House is a friendly welcoming care home. The staff are helpful and patient with residents and families. My father has settled in well, and we're looking forward to spending sunny weather in the garden.

Reply from Rachel Aran, Marketing Administrator at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home in Weston-super-Mare. We are delighted to hear how happy you are with the care your father has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. We look forward to you spending time in the garden on your visits during the warmer weather. Best wishes.

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Review from Linda D (Daughter of Resident) published on 10 February 2023
Submitted via Website • Report

Overall Experience

Have always found the staff and management approachable, helpful and friendly. Mum is looked after well even though she can be difficult at times. Recently, helped and accommodated the family to be able to celebrate Mum's 101st birthday - the chef baked a lovely cake!

Reply from Rachel Aran, Marketing Administrator at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home and for your amazing 5-star rating. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. It was a true pleasure to be able to help with your mum's 101st birthday celebrations, and we are glad you enjoyed her cake. We look forward to seeing you on your next visit. Best wishes.

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Review from Jacqueline H (Friend of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience

I visit a friend of 15+ years every week and right from the moment you step through the sliding doors, everyone is so friendly. The receptionist greets you with a smile and a cheery hello. The care staff are, on the whole, happy to see you and always make you feel welcome. Right down to the cleaning

staff and the laundry lady - they all respect your privacy with the person you are visiting.

Reply from Rachel Aran, Marketing Administrator at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home in Weston-super-Mare. We are delighted to hear that you enjoy your visits to our home. Our housekeeping team take great pride in making the home clean and welcoming for residents, staff and visitors alike. We look forward to seeing you on your next visit. Best wishes, Rachel.

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Review from Carolyn R (Daughter of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience

I cannot fault the way my mum was welcomed into Acer House. The room is beautiful and so cosy. I find all the staff are so friendly to me and to Mum at all times. Mum is treated with great dignity and humour and always looks so clean and well-dressed. I couldn't be happier.

Reply from Rachel Aran, Marketing Administrator at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home in Weston-super-Mare and for your amazing 5-star rating. We are delighted to hear how happy you are with the care your mum has received from our dedicated staff team, since being a part of our loving care community, giving you and your family peace of mind. We look forward to seeing you on your next visit. Best wishes, Rachel.

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Meet the Team (15)

Sam Ealden

Job Title: Home Manager

Joined: 2019

Hello, my name is Sam, and I am delighted to be the Home Manager here at Acer House.

I have 20 years of experience within the healthcare sector and have achieved qualifications including Levels 2, 3, and 5 Health and Social Care Diplomas, PTTLS Level 3, and Level 3 Health and Safety. Working in residential and nursing settings, I have been lucky enough to have a variety of roles including, a Carer/Senior Carer, Home trainer, Housekeeping, Chef, Activities Co-ordinator, and Deputy Manager, gaining plenty of experience and valuable skills.

Within this time, I have shared many treasurable moments with the residents I have had the pleasure to meet along the way. One moment that I will cherish throughout my career was when I had the privilege to be taught how to knit by a very skilful resident living with dementia. It is such a great talent to withhold, and you will now often find me trying to join in with our knit-and-natter club.

I would best describe myself as someone who is very passionate, determined, and strong-minded. In my spare time, I spend most weekends cheering my son on from the sidelines at his football matches and love relaxing in the garden with my family.

Avery Healthcare, owners of Acer House, best stands out for their spacious, luxurious rooms, exceptional well-being programmes and highly trained, dedicated staff. And Acer House is no different. Our home is ideally situated in Weston-super-Mare, next to a beautiful park and boules green which is a favourite amenity amongst our residents.

I look forward to welcoming you to the Acer House community.

Kirsty Bradfield

Job Title: Deputy Manager

Joined: 2019

Kirsty has been with Acer House since late 2019. She initially started as a senior carer and after 18months became the Deputy Manager. Following a short break from the role, she has returned to her position and brings with her almost 20 years of experience working in the health and social care sector. Kirsty is passionate and driven, supporting the smooth running of the home.

In her spare time, she loves nothing more than spending time with her beautiful granddaughter and her loyal dog.

Jackie Stride

Job Title: Senior care

Joined: 2019

Jackie joined the team as a senior carer in 2019, having already worked at Acer House for some time in the culinary department. Jackie supports the Ashcombe Suite community and is a strong leader, ensuring the best possible outcomes for the residents living within the community.

In her spare time, Jackie goes for mini breaks with her husband to explore the UK countryside or spend time with her wonderful grandchildren.

Julie Smith

Job Title: Senior Care Assistant

Joined: 2011

Julie is a senior care assistant here at Acer House and has worked for Avery Healthcare since the home opened in 2011. Her vast experience of working in the health and social care sector has helped her in her role within the home and enables her to provide excellent person-centred care and support to each and every individual living within the home. Julie enjoys spending time in the garden and visiting friends and family in her spare time

Terry Sharland

Job Title: Care assistant

Joined: 2016

Terry joined the team her at Acer House back in 2016 as a care assistant. Terry predominantly works on our memory care suite and says no two days are the same which adds to the fun and variety. Terry enjoys sports, a day at the races and spending time with friends and family.

Angith

Job Title: Care Assistant

Joined: 2023

Angith joined the team in April 2023 following a period of time working here through the agency he decided he would like to join the team permanently. Angith is always up for a laugh, loves joining in with the activities and events taking place in the home and has a kind, caring nature, a true support of Averys values.

Lisa Murphy

Job Title: Care Assistant

Joined: 2023

Lisa joined the team in January 2024, having worked for the same care organisation for over 15 years. She is a hard-working and dedicated member of the care team who puts residents' needs and wishes at the centre of everything she does. Lisa enjoys her role and responsibilities here and hopes to train as a senior carer and improve her skill set in our environment. Lisa enjoys spending time with her daughter, husband and pet dog in her spare time.

Marisa Spearing

Job Title: Home Administrator

Joined: 2021

Marisa joined the team back in February 2021 after having successfully managed a care home in Burnham on Sea for over 20 years. Marisa's wealth of knowledge in the care sector has enabled her to transfer her skills to her role here at Acer House. In her spare time, Marisa enjoys walking her dog Max and spending time with her husband and grown-up daughters

Ola Graziano

Job Title: Customer Service Advisor

Joined: 2016

Ola joined our Reception team in 2016 having previously worked for high-end jewellers, with her she brought extensive experience in customer service.

Ola will always welcome you with an enthusiastic big smile and knows the home, staff and community living within the home very well.

In her free time Ola will cook new Italian dishes, have a long walk or read a good book.

Lindy Blaney

Job Title: Customer Service Advisor

Joined: 2020

Lindy Blaney
Customer Service Advisor, Front of House

Lindy joined our Reception Team in 2020 having worked in the care industry for a number of years. She is passionate about her role and has also become known as ‘FLO’ (Family Liaison Officer) Lindy has a great rapport with both residents and their families and is always willing to offer assistance in any way she can. Lindy is often heard laughing and chatting with our community and is a kind, compassionate member of the team with a fantastic knowledge of the home, facilities and services provided within the home.

Marius Mazur

Job Title: Head Chef

Joined: 2016

Marius has worked at Acer House since 2016 and took over as head chef nearly 4 years ago. Marius enjoys creating culinary master pieces for our residents to enjoy.

Anna

Job Title: Sous Chef

Joined: 2014

Anna, originally from Poland joined Acer House in 2014 as a kitchen assistant and has worked her way to sous chef. Anna enjoys trying new recipes and expanding her variety of dishes, never afraid to try something new. Anna enjoys spending time with her friends and travelling to Prague to see her son and Poland to visit her mother

sandra Bailey

Job Title: House keeper

Joined: 2016

Sandra has been at Acer House since 2016 working int he house keeping and laundry department. Sandra says the best thing about her job is the people, staff, families and residents make coming to work a pleasure. In her spare time Sandra enjoys being a grandmother and spending time with her family, her favourite pass time is enjoying time in the garden with friends and family. Sandra enjoys puzzles and is often found sat with residents engaging in activities or being supported with her daily tasks by helpers living within the home.

Jo Porter

Job Title: Massage therapist

Joined: 2023

Joanna Porter is a medically trained Complementary therapist.

In 2013, she qualified at Weston College with a level 3 in Indian Head Massage with a grade distinction. Jo then went on to become a self-employed mobile holistic therapist visiting the elderly and the sick in their place of care. Also, in 2017, Jo achieved a level 3 and 4 in Complementary therapy at Ashley Down College in Bristol with a grade distinction. The courses Jo covered were Swedish body massage, Aromatherapy and Reflexology at an advanced level, also Deep tissue massage, Hot Stone therapy, Pregnancy massage and Sports and Remedial massage.

In 2021, Jo went on to achieve a Level 4 Diploma in Oncology massage. This qualification has helped her treat those who are dealing with all types of Cancer at all different stages of their illness.

Jo visits Acer House once a week on a Thursday to offer holistic therapy and massage to the residents, their families and staff. Her service is chargeable; however, she has very competitive rates and can be found in the spa treatment room

Mike Holloway

Job Title: Care Assistant

Joined: 2024

Mike joined the team in 2024, having taken a short break from the care sector. Mike brings to the team a wealth of knowledge and understanding, having worked in a variety of settings during his time in care. He was a long-standing team member in his previous role and aims to stay at Acer House until his working days are over.

Acer House Care Home - Avery Healthcare

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