Acer House Care Home - Avery Healthcare

141b Milton Road, Weston-super-Mare BS22 8AA
Review Us
9.9 126 Reviews
  • Acer House Care Home - Avery Healthcare, Weston-super-Mare
Opened in 2011, Acer House in Weston-super-Mare is a mile away from the seafront.

Professional staff offer friendly and expert care to those with residential, dementia needs or short-term respite needs.

They offer a shared care experience with companion suites, designed for couples, siblings, or friends seeking a caring and supportive environment together.

The care home is keen to develop and maintain a happy and thriving community and help each resident to enjoy a fulfilling life.

Good relations are kept with the local community. The home raises money for charity and provides plenty of varied social activities and entertainment. Many residents like to help with the upkeep of the beautiful gardens.

Unique to this home is its own beach hut, which is an added popular attraction when it comes to trips to the promenade and seafront.

Residents can take full advantage of the onsite facilities including an activities room, cinema, therapy room and hairdressers all accessible daily.

Show Acer House Care Home - Avery Healthcare on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1500

Fees are dependant upon successful pre-admission assessment and room choice

These prices are only a guideline, please contact Acer House Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Samantha Ealden (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2011
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Open 24 hours

Parking

  • Freely available

Acer House Care Home - Avery Healthcare Reviews (126)

Total of 126, showing 21-40
9.9

Acer House Care Home - Avery Healthcare has a Review Score of 9.9 (9.865) out of 10, based on 48 reviews in the last 2 years. Over all time Acer House Care Home - Avery Healthcare has 126 reviews.

Overall Experience

  • 116
  • 8
  • 2
  • 0
  • 0

Date Published

126
5
10
48
78

Review from Damon S (Son of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Acer have done a fabulous job of looking after mum since she moved there in May 2023. She has had to deal with a lot during this time with her condition and they have been very supportive and caring during very difficult times. I have found the staff very good and are very well led by the management
team.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home. We are so pleased to hear you are happy with the care and support your mum receives, she is part of our family along with you as her supportive family. Myself and my 'sidekick' strive to ensure the best quality of care and support is delivered effectively by our caring, proud and supportive team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T K (Niece of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are always welcoming and friendly. My aunt says the food is always good. The activities are very varied with the residents being asked what they would like to do. Visitors are always welcome to participate, even in the exercise classes! Staff always encourage the residents to participate
and will go to rooms to ask if the resident wishes to join in. Last year my aunt thoroughly enjoyed National Car Day, when we sat outside with remote control cars racing each other.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home, it's encouraging to hear that you as a family enjoy engaging with your aunt with activities and events. Your five-star review is wonderful feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Caro B (Daughter of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has excellent care at Acer House and everyone is very friendly and helpful. The staff are always friendly and go the extra mile to help. When it was Mum's 104th birthday they made it a really special day and even invited the Mayor to wish Mum Happy Birthday. Very special for her!

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home, we are pleased to hear you feel the staff go the extra mile, that's just everyday life here at Acer House, person-centred care and support delivered by a team who treat your family like our family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jeanette S (Daughter of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A huge thanks to all the staff at Acer House for doing such a sterling job! Mum was recently in hospital and the support I received as a family member was outstanding. Also, the care and commitment they’ve shown in facilitating Mum’s safe return to home life couldn’t have been better. I feel more at
peace knowing Mum is back where she belongs and is getting the compassionate care and dignified treatment she deserves whilst being in a loving environment. Thanks all.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home. We are one family, support for our residents and their loved ones is a priority and I am pleased to hear you feel well-supported and that Mum is where she should be.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A M (Daughter of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother feels safe and secure at Acer House. She has good relations with the staff and enjoys chatting with her friends. She enjoys her meals and joins in with some of the activities. The staff and management are welcoming when I visit and are helpful in responding to questions or concerns. It means
a lot that my mother is calm, happy and relaxed there.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home, Mum has built strong relationships with both others residing within the community of the suite and with staff alike, she is part of the family and we are pleased you feel welcome and Mum is calm and content.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Monica R (Daughter of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Acer House for a year now, happily settled in. He is in better health & more content than when he arrived last year. Dad always is dressed in clean clothes & really enjoys the food cooked for him, especially the home-baked cakes! All the staff at Acer House are wonderful & our family
are very pleased he has a place where we all feel welcome to visit & join in with the activities.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home, we are pleased to hear you as a family feel welcome when you visit, We are one family and your family is ours. We look forward to you attending for many more fun-filled activities.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mick B (Son of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Acer House a friendly and caring place for my dad to live, it is reassuring for me to know he is being well looked after. My dad lived in a flat on his own before he came to Acer House and it got to the stage where he was struggling, I looked at several care homes and I'm glad he has a place
in Acer House.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home, we are pleased to hear you are happy with Dad's placement, he is a valued member of our family and a regular user of our lovely cinema, and we too are glad he has a place here with us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R A (Son of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased with the standard of care and caring holistic approach. Staff are friendly, and encourage my mother to participate in activities.
A good diet caters for her dietary needs.
Staff are respectful, ensuring privacy and maintaining my mother's dignity.
Staff cheerful.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home, we are pleased to hear such lovely comments about the care team who are committed to delivering high-quality person-centred care to meet individual needs, wishes and preferences.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jennifer P (Daughter of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was at Acer House for 2.5 years and it took her a while to settle in but once she had she was very happy there and loved all the staff. My mum died in November and the care and support of all the staff was excellent. They were all very supportive of my sister and I at a very sad time. They gave
my mum the best of care and cannot fault them.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home. Mum was very much part of the family and was loved by all. We do hope you will continue to pop in when you pass.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Beverley R (Daughter of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident since May 2021 and sadly passed away on the 25th of November 2023.
In her time at Acer House, my mum was very happy and felt at home. She felt safe and comfortable. For the family, we were happy in the knowledge that she was well cared for. The support from the care staff was
excellent and we were also supported as my mum's health declined. Acer House has been very supportive of my mum, and also the family after we lost her. A big thank you to Acer House.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home, your mum was very loved and her plaque will be displayed in our memory garden to allow us to look at and remember the fond times. We are glad to hear you felt well-supported prior to Mum's decline and during the final stages.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark B (Son of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a period of trying to select a respite care home for my elderly mum that would be suitable, we finally decided to go for Acer House Care Home. When we first asked for recommendations for respite care on social media we had immediate responses from friends with extreme credibility in this field.
When we visited the care home we were instantly blown away by the professionalism of the staff who greeted us and made us feel so very welcome. We instantly knew that we were making the right choice for my mum due to the incredible staff and management set-up in place at Acer Care Home. After dropping my mum off and watching her engage with the other residents combined with the way in which the staff made her feel so amazing as a new resident, definitely put a tear in my eyes. Thank you so much Acer House for putting our minds at rest knowing that my mum is definitely in the best care we have ever seen.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home, we are proud of the staff team and supportive residents who welcome every newcomer with open arms.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Cheryl L (Daughter of Resident) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such lovely helpful staff whenever you call in. The manager is available when requested and certainly manages her team extremely well. The care home is always welcoming and makes a huge effort with various decorations for the suitable time of the year.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for taking the time to leave this lovely 5-star review about Acer House Care Home in WSM, we are one family and teamwork makes the dream work is a reality for us here. We look forward to welcoming you in again soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Keith W (Son of Resident) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is fantastic. Mother considers herself to be residing in a five-star hotel! Keep up the excellent work. We live 4 hours away and it is extremely comforting to know that Mum is safe and in good hands, each and every day!

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home, we are proud of our one-family approach and the standards of care and cleanliness within the home, I am glad to hear Mother feels like she lives in a hotel and that you have confidence in us being so far away.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M M (Daughter of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have confidence that the staff at Acer House will prioritise my mother’s needs and that she will be cared for with respect and sensitivity.
Staff are cheery and welcoming in spite of their heavy workload and always make time to update me on any care issues that might need resolving.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Car Home in Weston-Super-Mare, the team strive to deliver the best person-centred care and support not just to those living in the home but families and support networks too.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen S (Son of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Acer House Care Home have been very supportive over the last few weeks, in what has otherwise been a very stressful time.
The support of the managing team and all the care staff has been exemplary.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for this positive feedback with regard to the care and support delivered here at Acer House Care Home in Weston-super-Mare. We are here to help not just those that reside with us but their entire support network.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D S (Daughter of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went to Acer House Care Home after a stay in hospital. He has been well cared for and settled quickly due to the care, diligence and patience of all the staff. As he, himself, said referring to the staff ‘They are very kind and look after me very well, I am happy here.’ I was very impressed
with the way his medical needs were met and if he requires help at any time he only has to press a button which staff are quick to respond to.
The manager and her deputy know their residents well. They go out of their way to ensure needs are met and our family have been well supported. The staff in the reception area are very accommodating and helpful with any queries. Medication is administered by competent staff.
This is a lovely care home with fantastic, professional staff.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home in Weston-super-Mare, we are proud of our one-family approach as we feel the care delivered is better when we work together.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E W (Daughter of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, my mother was very well looked after by kind and caring staff. All of her needs were met and staff were reassuring when she felt anxious. The atmosphere is homely and happy. My mother had plenty to do if she wished, enjoyed the food and being pampered. Thank you for everything.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for this lovely feedback about Acer House Care Home in Weston-Super-Mare. We very much enjoyed having your mother to stay with us, and we look forward to seeing her again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S M (Niece of Resident) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty stayed for respite care for 2 weeks and thoroughly enjoyed her stay. The staff are lovely and go above and beyond, she will definitely be coming back.
She couldn't have felt more welcomed and cared for from the minute she walked through the door.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home in Weston-Super-Mare, I am delighted to hear your aunty enjoyed her stay with us. We strive to deliver person-centred care and support whilst having fun and creating a home-from-home environment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jenny S (Friend of Resident) published on 25 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What an amazing place for someone you care for to live. Care and respect are foremost at Acer House Care Home. My friend has been treated, in her words, ‘like the queen’, she has been in respite prior to residing here at different homes in the area but was not happy in any of them. Knowing she is happy
and loving living at Acer House is fantastic. The care you offer her never falters, even when she has bad days, the patience of your team is their strength. Thank you for everything you do.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home in Weston Super Mare, we are thrilled to hear your loved one feels like the queen and is happy here in our community, it's music to our ears.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S R (Niece of Resident) published on 24 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has settled in well over the last few months at Acer House - like 'home from home'. She is treated as one of Acer House Care Home - Avery Healthcare's big extended family, which is reassuring to us, her family. Thank you to the whole team for being so caring, friendly and polite.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home in Weston Super Mare, our extended family grows constantly and each and every individual is valued, I am pleased to hear my team make you feel welcome and like part of our family because that's exactly what you are, one of us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.865)

Overview of Review Score

The Review Score of 9.9 (9.865) out of 10 for Acer House Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.865 for Acer House Care Home - Avery Healthcare is calculated as follows: ( (498 Excellents x 5) + (67 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 570 Ratings = 4.865

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acer House Care Home - Avery Healthcare is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (11)

Meet the Team (15)

Sam

Sam Ealden

Job Title: Home Manager

Joined: 2019

Hello, my name is Sam, and I am delighted to be the Home Manager here at Acer House.


I have 20 years of experience within the healthcare sector and have achieved qualifications including Levels 2, 3, and 5 Health and Social Care Diplomas, PTTLS Level 3, and Level 3 Health and Safety. Working in residential and nursing settings, I have been lucky enough to have a variety of roles including, a Carer/Senior Carer, Home trainer, Housekeeping, Chef, Activities Co-ordinator, and Deputy Manager, gaining plenty of experience and valuable skills.


Within this time, I have shared many treasurable moments with the residents I have had the pleasure to meet along the way. One moment that I will cherish throughout my career was when I had the privilege to be taught how to knit by a very skilful resident living with dementia. It is such a great talent to withhold, and you will now often find me trying to join in with our knit-and-natter club.


I would best describe myself as someone who is very passionate, determined, and strong-minded. In my spare time, I spend most weekends cheering my son on from the sidelines at his football matches and love relaxing in the garden with my family.


Avery Healthcare, owners of Acer House, best stands out for their spacious, luxurious rooms, exceptional well-being programmes and highly trained, dedicated staff. And Acer House is no different. Our home is ideally situated in Weston-super-Mare, next to a beautiful park and boules green which is a favourite amenity amongst our residents.


I look forward to welcoming you to the Acer House community.

Kirsty

Kirsty Bradfield

Job Title: Deputy Manager

Joined: 2019

Kirsty has been with Acer House since late 2019. She initially started as a senior carer and after 18months became the Deputy Manager. Following a short break from the role, she has returned to her position and brings with her almost 20 years of experience working in the health and social care sector. Kirsty is passionate and driven, supporting the smooth running of the home.


In her spare time, she loves nothing more than spending time with her beautiful granddaughter and her loyal dog.

Jackie

Jackie Stride

Job Title: Senior care

Joined: 2019

Jackie joined the team as a senior carer in 2019, having already worked at Acer House for some time in the culinary department. Jackie supports the Ashcombe Suite community and is a strong leader, ensuring the best possible outcomes for the residents living within the community.


In her spare time, Jackie goes for mini breaks with her husband to explore the UK countryside or spend time with her wonderful grandchildren.

Julie

Julie Smith

Job Title: Senior Care Assistant

Joined: 2011

Julie is a senior care assistant here at Acer House and has worked for Avery Healthcare since the home opened in 2011. Her vast experience of working in the health and social care sector has helped her in her role within the home and enables her to provide excellent person-centred care and support to each and every individual living within the home. Julie enjoys spending time in the garden and visiting friends and family in her spare time

Terry

Terry Sharland

Job Title: Care assistant

Joined: 2016

Terry joined the team her at Acer House back in 2016 as a care assistant. Terry predominantly works on our memory care suite and says no two days are the same which adds to the fun and variety. Terry enjoys sports, a day at the races and spending time with friends and family.

Angith

Angith

Job Title: Care Assistant

Joined: 2023

Angith joined the team in April 2023 following a period of time working here through the agency he decided he would like to join the team permanently. Angith is always up for a laugh, loves joining in with the activities and events taking place in the home and has a kind, caring nature, a true support of Averys values.

Lisa

Lisa Murphy

Job Title: Care Assistant

Joined: 2023

Lisa joined the team in January 2024, having worked for the same care organisation for over 15 years. She is a hard-working and dedicated member of the care team who puts residents' needs and wishes at the centre of everything she does. Lisa enjoys her role and responsibilities here and hopes to train as a senior carer and improve her skill set in our environment. Lisa enjoys spending time with her daughter, husband and pet dog in her spare time.

Marisa

Marisa Spearing

Job Title: Home Administrator

Joined: 2021

Marisa joined the team back in February 2021 after having successfully managed a care home in Burnham on Sea for over 20 years. Marisa's wealth of knowledge in the care sector has enabled her to transfer her skills to her role here at Acer House. In her spare time, Marisa enjoys walking her dog Max and spending time with her husband and grown-up daughters

Ola

Ola Graziano

Job Title: Customer Service Advisor

Joined: 2016

Ola joined our Reception team in 2016 having previously worked for high-end jewellers, with her she brought extensive experience in customer service.


Ola will always welcome you with an enthusiastic big smile and knows the home, staff and community living within the home very well.


In her free time Ola will cook new Italian dishes, have a long walk or read a good book.

Lindy

Lindy Blaney

Job Title: Customer Service Advisor

Joined: 2020

Lindy Blaney
Customer Service Advisor, Front of House


Lindy joined our Reception Team in 2020 having worked in the care industry for a number of years. She is passionate about her role and has also become known as ‘FLO’ (Family Liaison Officer) Lindy has a great rapport with both residents and their families and is always willing to offer assistance in any way she can. Lindy is often heard laughing and chatting with our community and is a kind, compassionate member of the team with a fantastic knowledge of the home, facilities and services provided within the home.

Marius

Marius Mazur

Job Title: Head Chef

Joined: 2016

Marius has worked at Acer House since 2016 and took over as head chef nearly 4 years ago. Marius enjoys creating culinary master pieces for our residents to enjoy.

Anna

Anna

Job Title: Sous Chef

Joined: 2014

Anna, originally from Poland joined Acer House in 2014 as a kitchen assistant and has worked her way to sous chef. Anna enjoys trying new recipes and expanding her variety of dishes, never afraid to try something new. Anna enjoys spending time with her friends and travelling to Prague to see her son and Poland to visit her mother

sandra

sandra Bailey

Job Title: House keeper

Joined: 2016

Sandra has been at Acer House since 2016 working int he house keeping and laundry department. Sandra says the best thing about her job is the people, staff, families and residents make coming to work a pleasure. In her spare time Sandra enjoys being a grandmother and spending time with her family, her favourite pass time is enjoying time in the garden with friends and family. Sandra enjoys puzzles and is often found sat with residents engaging in activities or being supported with her daily tasks by helpers living within the home.

Jo

Jo Porter

Job Title: Massage therapist

Joined: 2023

Joanna Porter is a medically trained Complementary therapist.


In 2013, she qualified at Weston College with a level 3 in Indian Head Massage with a grade distinction. Jo then went on to become a self-employed mobile holistic therapist visiting the elderly and the sick in their place of care. Also, in 2017, Jo achieved a level 3 and 4 in Complementary therapy at Ashley Down College in Bristol with a grade distinction. The courses Jo covered were Swedish body massage, Aromatherapy and Reflexology at an advanced level, also Deep tissue massage, Hot Stone therapy, Pregnancy massage and Sports and Remedial massage.


In 2021, Jo went on to achieve a Level 4 Diploma in Oncology massage. This qualification has helped her treat those who are dealing with all types of Cancer at all different stages of their illness.


Jo visits Acer House once a week on a Thursday to offer holistic therapy and massage to the residents, their families and staff. Her service is chargeable; however, she has very competitive rates and can be found in the spa treatment room

Mike

Mike Holloway

Job Title: Care Assistant

Joined: 2024

Mike joined the team in 2024, having taken a short break from the care sector. Mike brings to the team a wealth of knowledge and understanding, having worked in a variety of settings during his time in care. He was a long-standing team member in his previous role and aims to stay at Acer House until his working days are over.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Acer House Care Home - Avery Healthcare to verify any information. View our terms and conditions. Acer House Care Home - Avery Healthcare has an Enhanced Service - more info.