






Opened in 2011, Acer House in Weston-super-Mare is a mile away from the seafront.
Professional staff offer friendly and expert care to those with residential, dementia needs or short-term respite needs.
They offer a shared care experience with companion suites, designed for couples, siblings, or friends seeking a caring and supportive environment together.
The care home is keen to develop and maintain a happy and thriving community and help each resident to...
Care Provided by Acer House Care Home - Avery Healthcare
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are dependant upon successful pre-admission assessment and room choice
The price(s) shown are provided by the care home. Contact Acer House Care Home - Avery Healthcare for full pricing details and T&Cs.
Contact Acer House Care Home - Avery Healthcare to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Samantha Ealden(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2011
- Last Refurbishment: 2021
- Number of floors: 2
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Visiting
- Open 24 hours
Parking
- Freely available
Acer House Care Home - Avery Healthcare Reviews (140)
Acer House Care Home - Avery Healthcare has a Review Score of 9.9 (9.870) out of 10, based on 26 reviews in the last 2 years.
Over all time Acer House Care Home - Avery Healthcare has 140 reviews.
My mum moved to Acer house in January 2024 from her previous care home and I wanted to take the opportunity to say how pleased I am with the care mum has received since moving in. Every member of staff without exception are always on hand to help and assist with all the carer my mum requires, they are always cheery and polite and go the extra mile to help. Everywhere is always clean and tidy and there are plenty of things for my mum to do. I would happily recommend Acer House, in fact I already have.
Thank you for taking the time to review Acer House Care Home in WSM, we are pleased to hear mum enjoys her time here and that you happily recommend us to others. The whole team work in partnership to ensure the best care standards, living environment and food is provided for each and every individual living within our care home community
Acer House is a very good care home offering a high standard of care to residents. My mother is very happy living here and has received excellent care, tailored to her needs. Based on our experience I would highly recommend Acer House.
Thank you for taking the time to review Acer House Care Home, we are pleased to hear that mum is happy here and that you would recommend us, we strive to ensure our residents are treated with dignity in a person centred way to meet their needs and wishes, your mum is a valued member of our community.
I always have a positive interaction with all of the staff very informative and kind. Always have time to listen to what I have to say and keep me updated about mum. My mum is very happy there and is kept very busy with activities
Thank you for taking the time to review Acer House Care Home in WSM, we are pleased to hear your positive feedback about the team and both the family and Mum's experience of living here at Acer House.
The staff are wonderful and the fabric of the care home is excellent, as is the cleanliness.
Thank you for your feedback, I'm glad your friend is well cared for and you are happy with the environment she is currently residing in.
I had recent cause for concern as my Mother had received contact from a close relative who has for many years tried to disrupt Mum's life using coercive tactics to control my Mum. My Mum had only been in Acer House for 5 months but was happy and adapted well. This relative had been recently contacting my Mum without my knowledge, but thankfully due to the robust management protocol. The manager stopped this in its tracks. Ensuring all possible efforts and strategies are used to safeguard my Mum. This is an absolutely emphatic response, which I am most grateful for, as my mum well well-being is paramount.
Thank you for taking the time to review Acer House Care Home, we take the care and safeguarding of all our residents as a priority, your mum is safe and cared about, that's what is important.
Mum is well cared for and happy.
Nothing is too much trouble and assistance with hospital visits has been amazing.
Everyone is helpful.
The food is very good.
Communication is excellent.
Thank you for taking the time to review Acer House Care home in Weston-super-Mare, we are always pleased to hear about family experiences and are pleased you are happy with the care and support your mum receives.
The management and staff were magnificent in their support of celebrating the event with 20 members of our family.
It was very typical of the care, love and support Mum has received, firstly as a self-funder, now with local authority support. We cannot speak highly enough of the care provided by Acer House.
I am writing as LPOA.
Thank you for taking the time to review Acer House Care Home, we are pleased to have made such a special occasion so memorable for so many of your lovely family. We strive to provide person-centred care and support regardless of needs and funding source, each and every resident living within our...
As usual, the staff have been excellent in their dealings with Dad and my brother and I. Nothing is too much trouble. We are kept in touch with what is going on regularly and they try and get him to take part in as many activities as they can. He can be very obstinate! It is a great comfort to know he is being well looked after
Thank you for taking the tie to review Acer House Care Home, we are glad you feel well supported and are confident in the care and support provided to your loved one.
Thank you so much to all the staff, you are all fantastic.
Thank you for taking the time to review Acer House Care Home, I am pleased to hear you feel Mum is treated like family, we are #onefamily here at Acer House and believe all our residents and their loved ones should feel like here is a home from home. We look forward to our continued partnership...
Mum has been at Acer House for nearly 3 years now, and in this time she has received excellent care from all the staff. She enjoys chatting with residents and staff alike, whether during the well-provided meal times, or relaxing in the comfortable surroundings. There is so much provision for wellbeing, with the choice to join in the excellent activities; Mum especially enjoys singing! This is Mum's home now, and as her health changes I know we will get the support we both need, we are so grateful to be part of this family.
Thank you for taking the time to review Acer House Care Home in Weston-Super-Mare, we are glad to hear you feel supported by the same team that support and care for Mum, we are #onefmaily and work together striving for positive outcomes not only for those living within our communities but also for...
The care team at Acer always go above and beyond for Mum. She’s had a stay in hospital and the team have kept in contact and supported her in hospital making sure the care she receives is in her best interests and supporting me with a plan to get her back ‘home’ asap! Really feel we are one team looking after Mum and I’m not alone in navigating her needs. Thank you as always Acer House team.
Thank you for taking the time to review Acer House Care home, we are #onefamily and can only deliver the level of care and support we do because we work closely with families and multi-disciplinary teams to ensure positive outcomes for each and every resident living within our community. We are...
We've been very pleased by the care and attention Mum has received from a prompt discharge from hospital to her ongoing care.
Due to her dementia she is not always pleased to see us and also as I live 5 hours drive away I really value the social media page which often has pictures of her enjoying activities and engaging with staff and other residents.
Thank you for taking the time to review Acer House Care Home, we are pleased to hear you are happy with the care and support your mother receives, she is certainly a character and is regularly found engaging in one of the group activities, making jokes and enjoying her day. Our social media page...
Nice to be offered a hot drink. Home is welcoming, clean and smells fresh. Staff friendly. Has the ambience of a nice hotel!
Thank you for taking the time to leave a review with regards to your experience at Acer House Care Home, the team work together to ensure all areas of the home are comfortable and welcoming, the coffee machine is used well and is a great asset to the team
My mother-in-law continues to enjoy all the encouragement, support and care provided by the team at Acer House. Despite her regular return to the hospital, the team can't do enough, visiting her and looking out for her. She could not be happier now she is back in her home, making the most of the activities and fabulous food.
Thank you for taking the time to review Acer House Care Home; we value all feedback and are pleased to hear both you and your mother-in-law are happy with the service provided. Not all super heroes wear capes.
Acer have done a fabulous job of looking after mum since she moved there in May 2023. She has had to deal with a lot during this time with her condition and they have been very supportive and caring during very difficult times. I have found the staff very good and are very well led by the management team.
Thank you for taking the time to review Acer House Care Home. We are so pleased to hear you are happy with the care and support your mum receives, she is part of our family along with you as her supportive family. Myself and my 'sidekick' strive to ensure the best quality of care and support is delivered effectively by our caring, proud and supportive team.
All the staff are always welcoming and friendly. My aunt says the food is always good. The activities are very varied with the residents being asked what they would like to do. Visitors are always welcome to participate, even in the exercise classes! Staff always encourage the residents to participate and will go to rooms to ask if the resident wishes to join in. Last year my aunt thoroughly enjoyed National Car Day, when we sat outside with remote control cars racing each other.
Thank you for taking the time to review Acer House Care Home, it's encouraging to hear that you as a family enjoy engaging with your aunt with activities and events. Your five-star review is wonderful feedback.
Mum has excellent care at Acer House and everyone is very friendly and helpful. The staff are always friendly and go the extra mile to help. When it was Mum's 104th birthday they made it a really special day and even invited the Mayor to wish Mum Happy Birthday. Very special for her!
Thank you for taking the time to review Acer House Care Home, we are pleased to hear you feel the staff go the extra mile, that's just everyday life here at Acer House, person-centred care and support delivered by a team who treat your family like our family.
A huge thanks to all the staff at Acer House for doing such a sterling job! Mum was recently in hospital and the support I received as a family member was outstanding. Also, the care and commitment they’ve shown in facilitating Mum’s safe return to home life couldn’t have been better. I feel more at peace knowing Mum is back where she belongs and is getting the compassionate care and dignified treatment she deserves whilst being in a loving environment. Thanks all.
Thank you for taking the time to review Acer House Care Home. We are one family, support for our residents and their loved ones is a priority and I am pleased to hear you feel well-supported and that Mum is where she should be.
My mother feels safe and secure at Acer House. She has good relations with the staff and enjoys chatting with her friends. She enjoys her meals and joins in with some of the activities. The staff and management are welcoming when I visit and are helpful in responding to questions or concerns. It means a lot that my mother is calm, happy and relaxed there.
Thank you for taking the time to review Acer House Care Home, Mum has built strong relationships with both others residing within the community of the suite and with staff alike, she is part of the family and we are pleased you feel welcome and Mum is calm and content.
Dad has been at Acer House for a year now, happily settled in. He is in better health & more content than when he arrived last year. Dad always is dressed in clean clothes & really enjoys the food cooked for him, especially the home-baked cakes! All the staff at Acer House are wonderful & our family are very pleased he has a place where we all feel welcome to visit & join in with the activities.
Thank you for taking the time to review Acer House Care Home, we are pleased to hear you as a family feel welcome when you visit, We are one family and your family is ours. We look forward to you attending for many more fun-filled activities.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 December 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Acer House Care Home - Avery Healthcare.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Meet the Team (15)

Hello, my name is Sam, and I am delighted to be the Home Manager here at Acer House.
I have 20 years of experience within the healthcare sector and have achieved qualifications including Levels 2, 3, and 5 Health and Social Care Diplomas, PTTLS Level 3, and Level 3 Health and Safety. Working in residential and nursing settings, I have been lucky enough to have a variety of roles including, a Carer/Senior Carer, Home trainer, Housekeeping, Chef, Activities Co-ordinator, and Deputy Manager, gaining plenty of experience and valuable skills.
Within this time, I have shared many treasurable moments with the residents I have had the pleasure to meet along the way. One moment that I will cherish throughout my career was when I had the privilege to be taught how to knit by a very skilful resident living with dementia. It is such a great talent to withhold, and you will now often find me trying to join in with our knit-and-natter club.
I would best describe myself as someone who is very passionate, determined, and strong-minded. In my spare time, I spend most weekends cheering my son on from the sidelines at his football matches and love relaxing in the garden with my family.
Avery Healthcare, owners of Acer House, best stands out for their spacious, luxurious rooms, exceptional well-being programmes and highly trained, dedicated staff. And Acer House is no different. Our home is ideally situated in Weston-super-Mare, next to a beautiful park and boules green which is a favourite amenity amongst our residents.
I look forward to welcoming you to the Acer House community.

Kirsty has been with Acer House since late 2019. She initially started as a senior carer and after 18months became the Deputy Manager. Following a short break from the role, she has returned to her position and brings with her almost 20 years of experience working in the health and social care sector. Kirsty is passionate and driven, supporting the smooth running of the home.
In her spare time, she loves nothing more than spending time with her beautiful granddaughter and her loyal dog.

Jackie joined the team as a senior carer in 2019, having already worked at Acer House for some time in the culinary department. Jackie supports the Ashcombe Suite community and is a strong leader, ensuring the best possible outcomes for the residents living within the community.
In her spare time, Jackie goes for mini breaks with her husband to explore the UK countryside or spend time with her wonderful grandchildren.

Julie is a senior care assistant here at Acer House and has worked for Avery Healthcare since the home opened in 2011. Her vast experience of working in the health and social care sector has helped her in her role within the home and enables her to provide excellent person-centred care and support to each and every individual living within the home. Julie enjoys spending time in the garden and visiting friends and family in her spare time

Terry joined the team her at Acer House back in 2016 as a care assistant. Terry predominantly works on our memory care suite and says no two days are the same which adds to the fun and variety. Terry enjoys sports, a day at the races and spending time with friends and family.

Angith joined the team in April 2023 following a period of time working here through the agency he decided he would like to join the team permanently. Angith is always up for a laugh, loves joining in with the activities and events taking place in the home and has a kind, caring nature, a true support of Averys values.

Lisa joined the team in January 2024, having worked for the same care organisation for over 15 years. She is a hard-working and dedicated member of the care team who puts residents' needs and wishes at the centre of everything she does. Lisa enjoys her role and responsibilities here and hopes to train as a senior carer and improve her skill set in our environment. Lisa enjoys spending time with her daughter, husband and pet dog in her spare time.

Marisa joined the team back in February 2021 after having successfully managed a care home in Burnham on Sea for over 20 years. Marisa's wealth of knowledge in the care sector has enabled her to transfer her skills to her role here at Acer House. In her spare time, Marisa enjoys walking her dog Max and spending time with her husband and grown-up daughters

Ola joined our Reception team in 2016 having previously worked for high-end jewellers, with her she brought extensive experience in customer service.
Ola will always welcome you with an enthusiastic big smile and knows the home, staff and community living within the home very well.
In her free time Ola will cook new Italian dishes, have a long walk or read a good book.

Customer Service Advisor, Front of House
Lindy joined our Reception Team in 2020 having worked in the care industry for a number of years. She is passionate about her role and has also become known as ‘FLO’ (Family Liaison Officer) Lindy has a great rapport with both residents and their families and is always willing to offer assistance in any way she can. Lindy is often heard laughing and chatting with our community and is a kind, compassionate member of the team with a fantastic knowledge of the home, facilities and services provided within the home.

Marius has worked at Acer House since 2016 and took over as head chef nearly 4 years ago. Marius enjoys creating culinary master pieces for our residents to enjoy.

Anna, originally from Poland joined Acer House in 2014 as a kitchen assistant and has worked her way to sous chef. Anna enjoys trying new recipes and expanding her variety of dishes, never afraid to try something new. Anna enjoys spending time with her friends and travelling to Prague to see her son and Poland to visit her mother

Sandra has been at Acer House since 2016 working int he house keeping and laundry department. Sandra says the best thing about her job is the people, staff, families and residents make coming to work a pleasure. In her spare time Sandra enjoys being a grandmother and spending time with her family, her favourite pass time is enjoying time in the garden with friends and family. Sandra enjoys puzzles and is often found sat with residents engaging in activities or being supported with her daily tasks by helpers living within the home.

Joanna Porter is a medically trained Complementary therapist.
In 2013, she qualified at Weston College with a level 3 in Indian Head Massage with a grade distinction. Jo then went on to become a self-employed mobile holistic therapist visiting the elderly and the sick in their place of care. Also, in 2017, Jo achieved a level 3 and 4 in Complementary therapy at Ashley Down College in Bristol with a grade distinction. The courses Jo covered were Swedish body massage, Aromatherapy and Reflexology at an advanced level, also Deep tissue massage, Hot Stone therapy, Pregnancy massage and Sports and Remedial massage.
In 2021, Jo went on to achieve a Level 4 Diploma in Oncology massage. This qualification has helped her treat those who are dealing with all types of Cancer at all different stages of their illness.
Jo visits Acer House once a week on a Thursday to offer holistic therapy and massage to the residents, their families and staff. Her service is chargeable; however, she has very competitive rates and can be found in the spa treatment room

Mike joined the team in 2024, having taken a short break from the care sector. Mike brings to the team a wealth of knowledge and understanding, having worked in a variety of settings during his time in care. He was a long-standing team member in his previous role and aims to stay at Acer House until his working days are over.
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