Acer House Care Home - Avery Healthcare

141b Milton Road, Weston-super-Mare BS22 8AA
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9.9 126 Reviews
  • Acer House Care Home - Avery Healthcare, Weston-super-Mare
Opened in 2011, Acer House in Weston-super-Mare is a mile away from the seafront.

Professional staff offer friendly and expert care to those with residential, dementia needs or short-term respite needs.

They offer a shared care experience with companion suites, designed for couples, siblings, or friends seeking a caring and supportive environment together.

The care home is keen to develop and maintain a happy and thriving community and help each resident to enjoy a fulfilling life.

Good relations are kept with the local community. The home raises money for charity and provides plenty of varied social activities and entertainment. Many residents like to help with the upkeep of the beautiful gardens.

Unique to this home is its own beach hut, which is an added popular attraction when it comes to trips to the promenade and seafront.

Residents can take full advantage of the onsite facilities including an activities room, cinema, therapy room and hairdressers all accessible daily.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1500

Fees are dependant upon successful pre-admission assessment and room choice

These prices are only a guideline, please contact Acer House Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Samantha Ealden (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2011
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Open 24 hours

Parking

  • Freely available

Acer House Care Home - Avery Healthcare Reviews (126)

Total of 126, showing 61-80
9.9

Acer House Care Home - Avery Healthcare has a Review Score of 9.9 (9.865) out of 10, based on 48 reviews in the last 2 years. Over all time Acer House Care Home - Avery Healthcare has 126 reviews.

Overall Experience

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Date Published

126
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Review from Sharon E (Daughter of Resident) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased that I chose this care home for my mother. The care staff are very welcoming and friendly. Management promptly deals with any questions. Home always clean and well cared for. Varied choice of meals. My mother is comfortable and happy. I would like to say a special thank you to the
reception team, who may not always get a mention. They are always extremely helpful in dealing with my frequent and varied requests and are a real credit to this care home.

Reply from Rachel Aran, Marketing Administrator at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home in Weston-super-Mare. We would like to thank you for your kind words regarding the care your mother has received since being a part of our loving care community, giving you and your family peace of mind. It is lovely to hear that our communication is good and that you feel well informed as to your mother's well-being. I will be sure to pass your thanks to our reception team; we look forward to welcoming you on your next visit. Best wishes.

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Review from Sandra W (Daughter of Resident) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Father very well looked after by management and all staff. Home is always clean, tidy and well-maintained. Good choice of food with daily menus to pick from. Friendly and happy environment. Daily activities. Would recommend to others.

Reply from Rachel Aran, Marketing Administrator at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home in Weston-super-Mare. We are pleased to hear how satisfied you are with our home and the exceptional level of care provided to your father by our dedicated staff team in order to provide person-centred care for all our residents. It is also nice to hear that the choice of tasty meals produced daily by our talented culinary team are so well received. Your kind words about our community are truly invaluable to us. I will be sure to pass them on to the rest of the staff team. Best wishes, Rachel.

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Review from Ann B (Resident) assisted by family/friend published on 29 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy living here, it is kept very clean and I am well looked after.

Reply from Rachel Aran, Marketing Administrator at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home in Weston Super Mare and for your amazing 5-star rating. We are pleased to hear how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. It is a true pleasure to have you living with us as part of our loving care community. Best wishes, Rachel.

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Review from J W (Friend of Resident) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff, excellent clean and well-maintained home. This is a very good choice for any older person needing help and support.

Reply from Ryan Farrelly, Marketing Assistant at Acer House Care Home - Avery Healthcare

Thank you for leaving a review for Acer House in Weston-super-Mare. We are delighted to hear how satisfied you are with our home. It is a pleasure to care for your friend and we look forward to seeing you on your next visit. Best wishes.

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Review from R B (Son of Resident) published on 12 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in Acer House for two and a half years until his recent death. The family was very impressed with Acer House - the cleanliness and the friendliness of the staff. He had dementia and was very well looked after and he really enjoyed being there. Thank you to all the staff.

Reply from Ryan Farrelly, Marketing Assistant at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home in Weston-super-Mare. It was a true pleasure to care for your father during his time here. He is greatly missed by all staff and residents within our community. We are delighted to hear that you were satisfied with the care that he received from our dedicated carers. Best Wishes.

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Review from D B (Relative of Resident) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were alerted very quickly when our loved one suddenly became ill. After that, for eight days we came and went, and all the time he was being cared for not only with professional skills but also with love and warmth. We were kept informed at every stage and shown sympathy and understanding. We could
go home at night being assured that he was in safe hands and that we would be told if his condition changed. He was treated with respect and dignity to the end. When it came, staff were genuinely upset, but carried out the necessary procedures efficiently and quietly, so that we knew exactly what was happening. We were so glad that we made the right choice not to have him taken to hospital. This was about more than just medical treatment, this was caring and love at its best.

Reply from Samantha Ealden, Home Manager at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home in Weston-Super-Mare with regards to the care of your loved one here. Communication and partnership working is key to a positive well-being experience at any stage of an individual's life. Your family is our family #onefamily, Acer House proudly follows Avery's motto we are all one family. Feel free to visit the home when passing for a coffee and a chat. Best Wishes.

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Review from Fiona W (Daughter of Resident) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father recently passed away peacefully at Acer House, having lived there for 2 and a half years. He was very happy living there and got on well with all the staff. Nothing is ever too much trouble for the staff and there is always a very welcoming and friendly atmosphere at the home. During Dad's
final week, the care that he received was exceptional, and he was always treated with kindness, respect and tenderness. During this sad time, both myself and others members of our family were looked after so well by the staff whilst we were visiting Dad. I cannot speak highly enough of this care home and how well they look after their residents and would recommend it to anyone.

Reply from Samantha Ealden, Home Manager at Acer House Care Home - Avery Healthcare

Thank you for your lovely words about the care and support your father received at Acer House Care Home in Weston-Super-Mare. Whether it's someone’s first or last day with us both they and loved ones are part of our family, I am so pleased to hear that although it was a tough thing to go through the team helped to create a positive environment, showed respect and treated you all with the dignity deserved. Best Wishes.

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Review from K D (Resident) assisted by family/friend published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here at Acer House since September 2017. All the staff are very friendly and helpful and I have been happy here. During the numerous lockdowns due to Covid, they helped keep our spirits up while we were unable to have our families visit us.

Reply from Ryan Farrelly, Marketing Assistant at Acer House Care Home - Avery Healthcare

Thank you for leaving a review for Acer House Care Home in Weston-super-Mare and for your amazing 5-star ratings. It is a pleasure to care for you and have you as part of our loving care community. We are glad to hear how much you enjoy living here at Acer House and the joy that this brings you. Now that government covid restrictions have been lifted, we encourage you to invite your loved ones for regular visits and they are always welcome. Best Wishes.

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Review from W W (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father has been a resident at Acer House for 3 years. He had chosen Acer House because he needed residential care due to being confined to a wheelchair. This gave him the freedom to continue his social life outside. As well as the care, support, and security of being at Acer House. He is extremely
happy there. It was a tough time for him during lockdown, he really missed his independence. Acer House was amazing throughout those times. They communicated with the relatives very regularly and still do. All credit to the managers, the brilliant hard working receptionists and all the staff. It certainly is a very caring loving place to be.

Reply from Samantha Ealden, Home Manager at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home in Weston-super-Mare. Thank you for your lovely feedback about the care and support your dad is offered here at Acer House. It is always heartwarming to receive such positive feedback from the whole team. Supporting your dad to continue his community engagement, and actively supporting independence is key to his well-being, proving life does not end when you enter a care home, it’s a new beginning. Best Wishes.

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Review from Philip L (Son of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 96-year-old mother has been a resident at Acer House Care Home for several years. The manager and her team provide a professional, caring, and supportive environment for her. The whole team are a delight to meet. The COVID lockdown has been a challenging experience for residents, relatives, and
also staff. They continue to be supportive and cheerful despite having to wear masks throughout their shifts. My mother looks forward to her visits to the on-site hairdresser for a good chat. We always feel confident when leaving my mother after visiting, knowing she is in good hands and that we will be contacted if there are any issues of concern. On several occasions, the staff have gone 'the extra mile' to help my mother.

Reply from Ryan Farrelly, Marketing Executive at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home in Weston-super-Mare. As always your family is our family. The extra mile is a testament to that. We all adhere to PPE guidelines and will continue to adjust any practices as regulations and legislation change in order to keep your mum and the other residents safe.

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Review from Nick P (Nephew of Resident) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Care Home Manager and her excellent team run a very tight ship. Extremely professional, devoted, and very very caring. A home that is proactive and not reactive. I would highly recommend Acer House if you are considering a care home either as a resident or as a family member having to make difficult
care/choice decisions.

Reply from Rachel Aran, Marketing Administrator at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home. We are delighted to hear how satisfied you are with our home and the exceptional level of care provided by our staff team on a daily basis, to ensure all our residents receive person-centred care. We highly appreciate your positive feedback and I will be sure to pass this on to the rest of our team. Best wishes, Rachel.

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Review from Pauline M (Daughter of Resident) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in the care of Acer House for seven months. In that time she was treated with love and respect. During her 'end-of-life' week her family were able to be with her. She was treated tenderly and with care by all members of staff.

Reply from Sam Ealden, Home Manager at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home. Your mum was a pleasure to be around and lived every day to its fullest. Our aim is for families to feel as supported and respected as our residents. Thank you for your lovely words. Best wishes, Sam.

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Review from Angela D (Daughter of Resident) published on 11 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So grateful for the love and care given to Mum over the Christmas and New Year period when we were unable to come to see her. This was her first Christmas at Acer House. With her dementia, Mum finds it very hard to remember from one day to the next what is really happening. All the staff go the extra
mile to try and keep all the positive and happy memories alive so that each day is a new start and a good experience with things to look forward to - without worrying about what has gone. Bless you all for your care and kindness.

Reply from Rachel Aran, Marketing Administrator at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home. We appreciate that the current COVID restrictions can be frustrating, however, we continue to encourage regular safe visiting to ensure our residents and their loved ones are always connected. We are delighted to hear that your Mum enjoyed the festive period, it is a true pleasure to have her living as part of the loving care community that we create. I will be sure to pass your comments on to the rest of the team. Best wishes, Rachel.

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Review from Alison E (Daughter of Resident) published on 20 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention given by the staff during a visit with Occupational Therapy was wonderful. Mum needed to be hoisted to try a new commode/shower chair. The staff were gentle, explained every move, and made her feel safe. All the staff are friendly, understanding, and kind in all they do both to
residents and families. Thank you.

Reply from Rachel Aran, Marketing Administrator at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home and for your amazing 5-star review. Your feedback is truly invaluable to us and our staff team, who go over and above the standards on a daily basis in order to provide an exceptional level of care, whilst creating a warm and welcoming community that our residents live within. I will be sure to pass on your kind words to the rest of the staff team. Best wishes, Rachel.

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Review from Kerry S (Son of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring to my fathers needs, excellent communication from them. It’s peace of mind that I know he’s being looked after by people that actually care. Facilities and rooms are great and clean.

Reply from Rachel Aran, Marketing Administrator at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home. Your feedback is invaluable to us and our highly trained staff team who go above and beyond each day to provide a safe, warm and welcoming environment, whilst delivering exceptional support and care to all our residents, giving you and your family the peace of mind that you deserve. Best wishes, Rachel.

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Review from J B (Son of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is better managed now and mum is well cared for and happy, she has no complaints and during Covid she has been kept safe in a secure environment. As we have not been inside Acer House Care Home since March 2020, some aspects we are unable to give definite answers, but we will say it is good.
Thank you to the management and reception staff for answering questions and the courteous way they arrange our visits.

Reply from Ryan Farrelly, Marketing Assistant at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home. We are delighted to hear how satisfied you are with our home and with the exceptional level of care your mother is receiving. Our highly trained staff team go above the standards to create a love care community with residents' safety and well-being at the forefront. Now that the government restrictions are beginning to ease, we look forward to welcoming you back into our home for more safe regular visits and hope that you can see all our facilities soon. Best Wishes, Ryan.

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Review from Lois R (Stepdaughter of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff efficient, polite and friendly, especially those in reception. I think once things really return to normal it will resume to its excellent standards.

Reply from Ryan Farrelly, Marketing Assistant at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home. We are delighted to hear such kind words about our staff team and highly appreciate the positive feedback. We look forward to welcoming you back into our home without any restrictions and will be happy to accommodate this once the government deems that it is safe to do so. Best Wishes, Ryan.

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Review from Julia S (Daughter of Resident) published on 14 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father was at Acer House Care Home for almost three years and we are so grateful for the wonderful care he received there, from his very first day we knew he was in a special place. From the minute you walked into the home the receptionists were all so welcoming.
All the staff were kind and attentive
from the care team to the cleaners, the chefs, and the people who arranged activities, they made all the residents feel special and us as a family as well. The home were incredible during lockdown and kept everyone safe in such difficult circumstances. The staff were always available to get updates and the introduction of Skype calls helped when it was not possible to visit. Under the guidance of the outstanding Manager at Acer House Care Home, all the staff provide outstanding care.

Reply from Ryan Farrelly, Marketing Assistant at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home. It was a true pleasure to care for your father whilst living at Acer House. Our highly trained staff team go above the standards each day to provide an exceptional level of care whilst creating a vibrant, loving, care community. Your kind words about our staff are invaluable to us and I will be sure to pass on the positive feedback. Best Wishes, Ryan.

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Review from Jackie (Daughter of Resident) published on 14 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is well cared full and very happy in her own way. With the onset of Covid and her dementia rapidly declining, the staff have kept us fully informed and facilitated Skype calls even though she doesn’t know what it is! The support that the staff have given us during this difficult time has been exemplary.

Reply from Ryan Farrelly, Marketing Assistant at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home. Our staff team go above and beyond each day to provide a safe, loving care community whilst delivering exceptional standards of care to each resident. We recognise how important it is for our residents and their loved ones to be connected and therefore during such difficult times our highly trained team have successfully been adaptable to provide services that keep them in contact. We are delighted to hear that gives you and your family the peace of mind you deserve. Best Wishes, Ryan.

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Review from Jane H (Daughter of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very supportive during the Covid pandemic and really helpful facilitating visits.

Reply from Ryan Farrelly, Marketing Assistant at Acer House Care Home - Avery Healthcare

Thank you for reviewing Acer House Care Home. We are delighted to welcome our resident's loved ones back into our home for more safe, regular visits now that the government restrictions have been eased. Thank you for your 5-star review and we look forward to seeing you on your next visit. Best Wishes, Ryan.

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Current Review Score: 9.9 (9.865)

Overview of Review Score

The Review Score of 9.9 (9.865) out of 10 for Acer House Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.865 for Acer House Care Home - Avery Healthcare is calculated as follows: ( (498 Excellents x 5) + (67 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 570 Ratings = 4.865

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acer House Care Home - Avery Healthcare is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (15)

Sam

Sam Ealden

Job Title: Home Manager

Joined: 2019

Hello, my name is Sam, and I am delighted to be the Home Manager here at Acer House.


I have 20 years of experience within the healthcare sector and have achieved qualifications including Levels 2, 3, and 5 Health and Social Care Diplomas, PTTLS Level 3, and Level 3 Health and Safety. Working in residential and nursing settings, I have been lucky enough to have a variety of roles including, a Carer/Senior Carer, Home trainer, Housekeeping, Chef, Activities Co-ordinator, and Deputy Manager, gaining plenty of experience and valuable skills.


Within this time, I have shared many treasurable moments with the residents I have had the pleasure to meet along the way. One moment that I will cherish throughout my career was when I had the privilege to be taught how to knit by a very skilful resident living with dementia. It is such a great talent to withhold, and you will now often find me trying to join in with our knit-and-natter club.


I would best describe myself as someone who is very passionate, determined, and strong-minded. In my spare time, I spend most weekends cheering my son on from the sidelines at his football matches and love relaxing in the garden with my family.


Avery Healthcare, owners of Acer House, best stands out for their spacious, luxurious rooms, exceptional well-being programmes and highly trained, dedicated staff. And Acer House is no different. Our home is ideally situated in Weston-super-Mare, next to a beautiful park and boules green which is a favourite amenity amongst our residents.


I look forward to welcoming you to the Acer House community.

Kirsty

Kirsty Bradfield

Job Title: Deputy Manager

Joined: 2019

Kirsty has been with Acer House since late 2019. She initially started as a senior carer and after 18months became the Deputy Manager. Following a short break from the role, she has returned to her position and brings with her almost 20 years of experience working in the health and social care sector. Kirsty is passionate and driven, supporting the smooth running of the home.


In her spare time, she loves nothing more than spending time with her beautiful granddaughter and her loyal dog.

Jackie

Jackie Stride

Job Title: Senior care

Joined: 2019

Jackie joined the team as a senior carer in 2019, having already worked at Acer House for some time in the culinary department. Jackie supports the Ashcombe Suite community and is a strong leader, ensuring the best possible outcomes for the residents living within the community.


In her spare time, Jackie goes for mini breaks with her husband to explore the UK countryside or spend time with her wonderful grandchildren.

Julie

Julie Smith

Job Title: Senior Care Assistant

Joined: 2011

Julie is a senior care assistant here at Acer House and has worked for Avery Healthcare since the home opened in 2011. Her vast experience of working in the health and social care sector has helped her in her role within the home and enables her to provide excellent person-centred care and support to each and every individual living within the home. Julie enjoys spending time in the garden and visiting friends and family in her spare time

Terry

Terry Sharland

Job Title: Care assistant

Joined: 2016

Terry joined the team her at Acer House back in 2016 as a care assistant. Terry predominantly works on our memory care suite and says no two days are the same which adds to the fun and variety. Terry enjoys sports, a day at the races and spending time with friends and family.

Angith

Angith

Job Title: Care Assistant

Joined: 2023

Angith joined the team in April 2023 following a period of time working here through the agency he decided he would like to join the team permanently. Angith is always up for a laugh, loves joining in with the activities and events taking place in the home and has a kind, caring nature, a true support of Averys values.

Lisa

Lisa Murphy

Job Title: Care Assistant

Joined: 2023

Lisa joined the team in January 2024, having worked for the same care organisation for over 15 years. She is a hard-working and dedicated member of the care team who puts residents' needs and wishes at the centre of everything she does. Lisa enjoys her role and responsibilities here and hopes to train as a senior carer and improve her skill set in our environment. Lisa enjoys spending time with her daughter, husband and pet dog in her spare time.

Marisa

Marisa Spearing

Job Title: Home Administrator

Joined: 2021

Marisa joined the team back in February 2021 after having successfully managed a care home in Burnham on Sea for over 20 years. Marisa's wealth of knowledge in the care sector has enabled her to transfer her skills to her role here at Acer House. In her spare time, Marisa enjoys walking her dog Max and spending time with her husband and grown-up daughters

Ola

Ola Graziano

Job Title: Customer Service Advisor

Joined: 2016

Ola joined our Reception team in 2016 having previously worked for high-end jewellers, with her she brought extensive experience in customer service.


Ola will always welcome you with an enthusiastic big smile and knows the home, staff and community living within the home very well.


In her free time Ola will cook new Italian dishes, have a long walk or read a good book.

Lindy

Lindy Blaney

Job Title: Customer Service Advisor

Joined: 2020

Lindy Blaney
Customer Service Advisor, Front of House


Lindy joined our Reception Team in 2020 having worked in the care industry for a number of years. She is passionate about her role and has also become known as ‘FLO’ (Family Liaison Officer) Lindy has a great rapport with both residents and their families and is always willing to offer assistance in any way she can. Lindy is often heard laughing and chatting with our community and is a kind, compassionate member of the team with a fantastic knowledge of the home, facilities and services provided within the home.

Marius

Marius Mazur

Job Title: Head Chef

Joined: 2016

Marius has worked at Acer House since 2016 and took over as head chef nearly 4 years ago. Marius enjoys creating culinary master pieces for our residents to enjoy.

Anna

Anna

Job Title: Sous Chef

Joined: 2014

Anna, originally from Poland joined Acer House in 2014 as a kitchen assistant and has worked her way to sous chef. Anna enjoys trying new recipes and expanding her variety of dishes, never afraid to try something new. Anna enjoys spending time with her friends and travelling to Prague to see her son and Poland to visit her mother

sandra

sandra Bailey

Job Title: House keeper

Joined: 2016

Sandra has been at Acer House since 2016 working int he house keeping and laundry department. Sandra says the best thing about her job is the people, staff, families and residents make coming to work a pleasure. In her spare time Sandra enjoys being a grandmother and spending time with her family, her favourite pass time is enjoying time in the garden with friends and family. Sandra enjoys puzzles and is often found sat with residents engaging in activities or being supported with her daily tasks by helpers living within the home.

Jo

Jo Porter

Job Title: Massage therapist

Joined: 2023

Joanna Porter is a medically trained Complementary therapist.


In 2013, she qualified at Weston College with a level 3 in Indian Head Massage with a grade distinction. Jo then went on to become a self-employed mobile holistic therapist visiting the elderly and the sick in their place of care. Also, in 2017, Jo achieved a level 3 and 4 in Complementary therapy at Ashley Down College in Bristol with a grade distinction. The courses Jo covered were Swedish body massage, Aromatherapy and Reflexology at an advanced level, also Deep tissue massage, Hot Stone therapy, Pregnancy massage and Sports and Remedial massage.


In 2021, Jo went on to achieve a Level 4 Diploma in Oncology massage. This qualification has helped her treat those who are dealing with all types of Cancer at all different stages of their illness.


Jo visits Acer House once a week on a Thursday to offer holistic therapy and massage to the residents, their families and staff. Her service is chargeable; however, she has very competitive rates and can be found in the spa treatment room

Mike

Mike Holloway

Job Title: Care Assistant

Joined: 2024

Mike joined the team in 2024, having taken a short break from the care sector. Mike brings to the team a wealth of knowledge and understanding, having worked in a variety of settings during his time in care. He was a long-standing team member in his previous role and aims to stay at Acer House until his working days are over.

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