






Opened in 2011, Acer House in Weston-super-Mare is a mile away from the seafront.
Professional staff offer friendly and expert care to those with residential, dementia needs or short-term respite needs.
They offer a shared care experience with companion suites, designed for couples, siblings, or friends seeking a caring and supportive environment together.
The care home is keen to develop and maintain a happy and thriving community and help each resident to...
Care Provided by Acer House Care Home - Avery Healthcare
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are dependant upon successful pre-admission assessment and room choice
The price(s) shown are provided by the care home. Contact Acer House Care Home - Avery Healthcare for full pricing details and T&Cs.
Contact Acer House Care Home - Avery Healthcare to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Samantha Ealden(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2011
- Last Refurbishment: 2021
- Number of floors: 2
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Visiting
- Open 24 hours
Parking
- Freely available
Acer House Care Home - Avery Healthcare Reviews (140)
Acer House Care Home - Avery Healthcare has a Review Score of 9.9 (9.870) out of 10, based on 26 reviews in the last 2 years.
Over all time Acer House Care Home - Avery Healthcare has 140 reviews.
Any problems have always been acted upon very quickly and I do appreciate how difficult it must be for the staff, with all the different challenges they must have with so many different individuals.
All the staff are very positive and take an interest in the residents.
Thank you for your lovely feedback with regards to Acer House Care Home, we as a team strive to achieve positive outcomes for our residents and work with families like yourselves to ensure a person-centred approach is adopted.
Events that led to the most precious woman in my life being removed from her home was incredibly difficult.
The transition into Care was very hard but Acer House Care Home - Avery Healthcare really does make it feel like home from home.
I visit a lot. The team acknowledge relationships built with residents and adapts to their style.
I can walk into the Dining Room and make tea and not flinch - that’s the environment that’s promoted and encouraged.
Senior Leadership in is absolutely what this sector needs. People who manage an operation but balance that with people.
Even their receptionists go above and beyond - Julie, what an asset!
At times I leave and have a cry as I find it hard - staff find me and give me a hug.
That’s what care is about.
Thank you Acer - keep pushing to being the best!
We are honoured you and your family selected Acer House to provide your lovely nan with the care and support you all hoped she would receive. #onefmaily is more than a hashtag for us it’s the essence of the home, the staff and the families. Your special lady is our special lady, making friends for...
Acer House Care Home - Avery Healthcare staff were polite, friendly and caring. The rooms are light and spacious, and the dining and lounge areas were clean and well kept. My mother lost some things a while ago, they have yet to be found and returned despite 2 calls about them. However, they kept her engaged and happy during the stay. They are very expensive and expect two weeks' rent plus costs to refurbish the room in the event of death. Not as good in terms of value for money or facilities compared to the permanent home we have moved Mum to. We are grateful they could take her at very short notice though.
Thank you for your feedback about Acer House Care Home in Weston Super Mare, we are pleased to hear you found the staff polite and friendly. I am glad we were able to support you in the interim with mums care and support.
The people are helpful. The food is always delicious. The chef knows how to cook porridge. The latte from the residents/visitors machine, is excellent.
Thank you for your lovely feedback about Acer House Care Home, We are glad you enjoy some home from home comforts, especially the porridge.
Excellent service with a great family environment.
Thank you for your feedback with regards Acer House Care Home in Weston Super Mare, the one family motto is a reality at Acer House. We look forward to seeing you soon.
However I feel like, and I am sure most do but don't say, that the cost of care in the UK is now becoming ridiculous, at nearly 6000 a month with an increase in September 23 of another 500 I feel is robbery. A room, food to keep a mouse alive as dementia patients eventually stop eating, little usage of electric. Dementia patients don't need or want the level of care provided for other residents who simply live in the care home rather than in their own home. I feel that future care will remain in the home for those that own their own home, one to one carers, earning £2500 a month will be cheaper and ensure greater care on a one to one basis when required. £67,200 Sept 23 £72000 for 1 year in a care home. Value for money... No.
We sympathise with families facing rising fees for the cost of quality care. However, care in a residential...
The level of care and support for my parents has been excellent from the staff at Acer House Care Home. Nothing is too much trouble and the Coronation cream tea this afternoon was excellent and well organised, the scones were gorgeous, This is a well-run residential home providing excellent care and accommodation and I would have no hesitation in recommending it to others.
Thank you for your lovely feedback, both Mum and Dad have settled well into the Acer House community and are enjoying life here. We value all feedback and look forward to sharing many more great events with you and your family.
An outstanding experience. It was the first occasion we had had as a family in Acer House. Nothing was too much trouble for the staff. The scones were gorgeous.
Thank you for taking the time to review Acer House Care Home in Weston-super-Mare. Your comments are truly invaluable to us and our staff team who go over and above the standards on a daily basis to ensure needs and wishes are met in a person-centred way. We at Avery have a motto, one family...
We would recommend Acer House to anyone seeking similar care for their family members.
Thank you for taking the time to review Acer House Care Home in Weston-super-Mare. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis in order to provide an exemplary level of care. It is a true pleasure to have your grandmother living...
Mum has been at Acer House Care Home for over twelve months now and she settled in really well! She took a while to join in with activities even though she always has been a very sociable person. Covid and isolation at home escalated her progression of dementia! I always promised her that she would never go in a home so I was dealing with my own guilt too! The staff at Acer have been so supportive, nothing is ever too much trouble. They treat my mum like extended family, have a laugh, and are interested to listen to mum's tales of things gone past, they are all truly amazing. Any misgivings that my family and I may have had were squashed early on. We find that we can relax in the knowledge that she is safe and so well cared for. So well done and thank you everyone at Acer house!
Thank you for taking the time to review Acer House Care Home in Weston-super-Mare. We are delighted to hear how happy you are with the care your mum has received from our dedicated staff team, since being a part of our loving care community, giving you and your family peace of mind. Your feedback...
Acer House is a friendly welcoming care home. The staff are helpful and patient with residents and families. My father has settled in well, and we're looking forward to spending sunny weather in the garden.
Thank you for taking the time to review Acer House Care Home in Weston-super-Mare. We are delighted to hear how happy you are with the care your father has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. We look forward to you spending time in the garden on your visits during the warmer weather. Best wishes.
Have always found the staff and management approachable, helpful and friendly. Mum is looked after well even though she can be difficult at times. Recently, helped and accommodated the family to be able to celebrate Mum's 101st birthday - the chef baked a lovely cake!
Thank you for taking the time to review Acer House Care Home and for your amazing 5-star rating. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. It was a...
I visit a friend of 15+ years every week and right from the moment you step through the sliding doors, everyone is so friendly. The receptionist greets you with a smile and a cheery hello. The care staff are, on the whole, happy to see you and always make you feel welcome. Right down to the cleaning staff and the laundry lady - they all respect your privacy with the person you are visiting.
Thank you for taking the time to review Acer House Care Home in Weston-super-Mare. We are delighted to hear that you enjoy your visits to our home. Our housekeeping team take great pride in making the home clean and welcoming for residents, staff and visitors alike. We look forward to seeing you on your next visit. Best wishes, Rachel.
I cannot fault the way my mum was welcomed into Acer House. The room is beautiful and so cosy. I find all the staff are so friendly to me and to Mum at all times. Mum is treated with great dignity and humour and always looks so clean and well-dressed. I couldn't be happier.
Thank you for taking the time to review Acer House Care Home in Weston-super-Mare and for your amazing 5-star rating. We are delighted to hear how happy you are with the care your mum has received from our dedicated staff team, since being a part of our loving care community, giving you and your family peace of mind. We look forward to seeing you on your next visit. Best wishes, Rachel.
I am very pleased that I chose this care home for my mother. The care staff are very welcoming and friendly. Management promptly deals with any questions. Home always clean and well cared for. Varied choice of meals. My mother is comfortable and happy. I would like to say a special thank you to the reception team, who may not always get a mention. They are always extremely helpful in dealing with my frequent and varied requests and are a real credit to this care home.
Thank you for taking the time to review Acer House Care Home in Weston-super-Mare. We would like to thank you for your kind words regarding the care your mother has received since being a part of our loving care community, giving you and your family peace of mind. It is lovely to hear that our...
Father very well looked after by management and all staff. Home is always clean, tidy and well-maintained. Good choice of food with daily menus to pick from. Friendly and happy environment. Daily activities. Would recommend to others.
Thank you for taking the time to review Acer House Care Home in Weston-super-Mare. We are pleased to hear how satisfied you are with our home and the exceptional level of care provided to your father by our dedicated staff team in order to provide person-centred care for all our residents. It is...
I am very happy living here, it is kept very clean and I am well looked after.
Thank you for taking the time to review Acer House Care Home in Weston Super Mare and for your amazing 5-star rating. We are pleased to hear how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our...
Very caring staff, excellent clean and well-maintained home. This is a very good choice for any older person needing help and support.
Thank you for leaving a review for Acer House in Weston-super-Mare. We are delighted to hear how satisfied you are with our home. It is a pleasure to care for your friend and we look forward to seeing you on your next visit. Best wishes.
My father was in Acer House for two and a half years until his recent death. The family was very impressed with Acer House - the cleanliness and the friendliness of the staff. He had dementia and was very well looked after and he really enjoyed being there. Thank you to all the staff.
Thank you for taking the time to review Acer House Care Home in Weston-super-Mare. It was a true pleasure to care for your father during his time here. He is greatly missed by all staff and residents within our community. We are delighted to hear that you were satisfied with the care that he received from our dedicated carers. Best Wishes.
We were alerted very quickly when our loved one suddenly became ill. After that, for eight days we came and went, and all the time he was being cared for not only with professional skills but also with love and warmth. We were kept informed at every stage and shown sympathy and understanding. We could go home at night being assured that he was in safe hands and that we would be told if his condition changed. He was treated with respect and dignity to the end. When it came, staff were genuinely upset, but carried out the necessary procedures efficiently and quietly, so that we knew exactly what was happening. We were so glad that we made the right choice not to have him taken to hospital. This was about more than just medical treatment, this was caring and love at its best.
Thank you for taking the time to review Acer House Care Home in Weston-Super-Mare with regards to the care of your loved one here. Communication and partnership working is key to a positive well-being experience at any stage of an individual's life. Your family is our family #onefamily, Acer House...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 December 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Acer House Care Home - Avery Healthcare.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Meet the Team (15)

Hello, my name is Sam, and I am delighted to be the Home Manager here at Acer House.
I have 20 years of experience within the healthcare sector and have achieved qualifications including Levels 2, 3, and 5 Health and Social Care Diplomas, PTTLS Level 3, and Level 3 Health and Safety. Working in residential and nursing settings, I have been lucky enough to have a variety of roles including, a Carer/Senior Carer, Home trainer, Housekeeping, Chef, Activities Co-ordinator, and Deputy Manager, gaining plenty of experience and valuable skills.
Within this time, I have shared many treasurable moments with the residents I have had the pleasure to meet along the way. One moment that I will cherish throughout my career was when I had the privilege to be taught how to knit by a very skilful resident living with dementia. It is such a great talent to withhold, and you will now often find me trying to join in with our knit-and-natter club.
I would best describe myself as someone who is very passionate, determined, and strong-minded. In my spare time, I spend most weekends cheering my son on from the sidelines at his football matches and love relaxing in the garden with my family.
Avery Healthcare, owners of Acer House, best stands out for their spacious, luxurious rooms, exceptional well-being programmes and highly trained, dedicated staff. And Acer House is no different. Our home is ideally situated in Weston-super-Mare, next to a beautiful park and boules green which is a favourite amenity amongst our residents.
I look forward to welcoming you to the Acer House community.

Kirsty has been with Acer House since late 2019. She initially started as a senior carer and after 18months became the Deputy Manager. Following a short break from the role, she has returned to her position and brings with her almost 20 years of experience working in the health and social care sector. Kirsty is passionate and driven, supporting the smooth running of the home.
In her spare time, she loves nothing more than spending time with her beautiful granddaughter and her loyal dog.

Jackie joined the team as a senior carer in 2019, having already worked at Acer House for some time in the culinary department. Jackie supports the Ashcombe Suite community and is a strong leader, ensuring the best possible outcomes for the residents living within the community.
In her spare time, Jackie goes for mini breaks with her husband to explore the UK countryside or spend time with her wonderful grandchildren.

Julie is a senior care assistant here at Acer House and has worked for Avery Healthcare since the home opened in 2011. Her vast experience of working in the health and social care sector has helped her in her role within the home and enables her to provide excellent person-centred care and support to each and every individual living within the home. Julie enjoys spending time in the garden and visiting friends and family in her spare time

Terry joined the team her at Acer House back in 2016 as a care assistant. Terry predominantly works on our memory care suite and says no two days are the same which adds to the fun and variety. Terry enjoys sports, a day at the races and spending time with friends and family.

Angith joined the team in April 2023 following a period of time working here through the agency he decided he would like to join the team permanently. Angith is always up for a laugh, loves joining in with the activities and events taking place in the home and has a kind, caring nature, a true support of Averys values.

Lisa joined the team in January 2024, having worked for the same care organisation for over 15 years. She is a hard-working and dedicated member of the care team who puts residents' needs and wishes at the centre of everything she does. Lisa enjoys her role and responsibilities here and hopes to train as a senior carer and improve her skill set in our environment. Lisa enjoys spending time with her daughter, husband and pet dog in her spare time.

Marisa joined the team back in February 2021 after having successfully managed a care home in Burnham on Sea for over 20 years. Marisa's wealth of knowledge in the care sector has enabled her to transfer her skills to her role here at Acer House. In her spare time, Marisa enjoys walking her dog Max and spending time with her husband and grown-up daughters

Ola joined our Reception team in 2016 having previously worked for high-end jewellers, with her she brought extensive experience in customer service.
Ola will always welcome you with an enthusiastic big smile and knows the home, staff and community living within the home very well.
In her free time Ola will cook new Italian dishes, have a long walk or read a good book.

Customer Service Advisor, Front of House
Lindy joined our Reception Team in 2020 having worked in the care industry for a number of years. She is passionate about her role and has also become known as ‘FLO’ (Family Liaison Officer) Lindy has a great rapport with both residents and their families and is always willing to offer assistance in any way she can. Lindy is often heard laughing and chatting with our community and is a kind, compassionate member of the team with a fantastic knowledge of the home, facilities and services provided within the home.

Marius has worked at Acer House since 2016 and took over as head chef nearly 4 years ago. Marius enjoys creating culinary master pieces for our residents to enjoy.

Anna, originally from Poland joined Acer House in 2014 as a kitchen assistant and has worked her way to sous chef. Anna enjoys trying new recipes and expanding her variety of dishes, never afraid to try something new. Anna enjoys spending time with her friends and travelling to Prague to see her son and Poland to visit her mother

Sandra has been at Acer House since 2016 working int he house keeping and laundry department. Sandra says the best thing about her job is the people, staff, families and residents make coming to work a pleasure. In her spare time Sandra enjoys being a grandmother and spending time with her family, her favourite pass time is enjoying time in the garden with friends and family. Sandra enjoys puzzles and is often found sat with residents engaging in activities or being supported with her daily tasks by helpers living within the home.

Joanna Porter is a medically trained Complementary therapist.
In 2013, she qualified at Weston College with a level 3 in Indian Head Massage with a grade distinction. Jo then went on to become a self-employed mobile holistic therapist visiting the elderly and the sick in their place of care. Also, in 2017, Jo achieved a level 3 and 4 in Complementary therapy at Ashley Down College in Bristol with a grade distinction. The courses Jo covered were Swedish body massage, Aromatherapy and Reflexology at an advanced level, also Deep tissue massage, Hot Stone therapy, Pregnancy massage and Sports and Remedial massage.
In 2021, Jo went on to achieve a Level 4 Diploma in Oncology massage. This qualification has helped her treat those who are dealing with all types of Cancer at all different stages of their illness.
Jo visits Acer House once a week on a Thursday to offer holistic therapy and massage to the residents, their families and staff. Her service is chargeable; however, she has very competitive rates and can be found in the spa treatment room

Mike joined the team in 2024, having taken a short break from the care sector. Mike brings to the team a wealth of knowledge and understanding, having worked in a variety of settings during his time in care. He was a long-standing team member in his previous role and aims to stay at Acer House until his working days are over.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Acer House Care Home - Avery Healthcare to verify any information. View our terms and conditions. Acer House Care Home - Avery Healthcare has an Enhanced Service -more info.