Acer House Care Home - Avery Healthcare

141b Milton Road, Weston-super-Mare BS22 8AA
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9.9 126 Reviews
  • Acer House Care Home - Avery Healthcare, Weston-super-Mare
Opened in 2011, Acer House in Weston-super-Mare is a mile away from the seafront.

Professional staff offer friendly and expert care to those with residential, dementia needs or short-term respite needs.

They offer a shared care experience with companion suites, designed for couples, siblings, or friends seeking a caring and supportive environment together.

The care home is keen to develop and maintain a happy and thriving community and help each resident to enjoy a fulfilling life.

Good relations are kept with the local community. The home raises money for charity and provides plenty of varied social activities and entertainment. Many residents like to help with the upkeep of the beautiful gardens.

Unique to this home is its own beach hut, which is an added popular attraction when it comes to trips to the promenade and seafront.

Residents can take full advantage of the onsite facilities including an activities room, cinema, therapy room and hairdressers all accessible daily.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1500

Fees are dependant upon successful pre-admission assessment and room choice

These prices are only a guideline, please contact Acer House Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Samantha Ealden (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2011
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Open 24 hours

Parking

  • Freely available

Acer House Care Home - Avery Healthcare Reviews (126)

Total of 126, showing 81-100
9.9

Acer House Care Home - Avery Healthcare has a Review Score of 9.9 (9.865) out of 10, based on 48 reviews in the last 2 years. Over all time Acer House Care Home - Avery Healthcare has 126 reviews.

Overall Experience

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Date Published

126
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Review from Susan N (Daughter of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased with the care my mother receives. However, as I have been unable to visit my mother as I would wish under normal circumstances since last March, I have not been able to have normal contact or much of it!

Reply from Ryan Farrelly, Marketing Assistant at Acer House Care Home - Avery Healthcare

Thank you for reviewing Acer House Care Home. We are delighted to hear how satisfied you are with the exceptional level of care your mother is receiving. We understand how difficult the last year has been during the peak of the Covid-19 pandemic meaning government guidelines has made visiting restrictive. We are so delighted to now welcome you back into our home for more safe regular visits. Best Wishes, Ryan.

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Review from Sue E (Daughter of Resident) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Acer House for three and a half years and I have been very happy with the care provided. She seems very content and enjoys talking to the friendly staff.

Reply from Rachel Aran, Marketing Administrator at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home and for your lovely feedback. Our highly trained staff team go above and beyond to ensure all our residents receive an exceptional standard of care. It is a pleasure to have your mother staying with us in the loving community that we create. Best wishes Rachel.

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Review from Pauline B (Daughter of Resident) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are very happy with the care dad gets, always very professional and friendly. Always happy to help and have a chat and have helped us to know he is safe and well looked after.

Reply from Rachel Aran, Marketing Administrator at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home. Your feedback is truly invaluable to us and our staff team who go over and above the standards to ensure all our residents receive an exceptional level of care. It is a pleasure to have your father living with us in the loving community that we create. Best wishes Rachel.

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Review from Tina L (Daughter of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for many years. She wouldn't want to be anywhere else.

Reply from Rachel Aran, Marketing Administrator at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home and for your lovely feedback. Our staff team are so delighted to hear such kind words about the dedicated work they do to ensure all our residents only receive exceptional standards of care. Best wishes Rachel.

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Review from J S (Grandson of Resident) published on 18 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has only recently moved to Acer House. Prior to her move, I would see her 3-4 times a week. Following her decision to move into Acer House, I have not been able to see my mother anywhere near as often as I did (for very understandable covid health regulation reasons and by no way a criticism
of Acer House). Whilst I miss seeing my mother very much, I can be confident she is being well cared for. Regular, balanced and varied meals encourage her to eat, amazing support is given for her health needs and mental wellbeing is a top priority. In terms of wellbeing, Acer House extends this to relatives as well as residents. I had a complete meltdown earlier this week as I am finding not seeing her regularly very difficult. The manager took the time to listen to my tears and worries, and not once did I feel I was an inconvenience or wasting her time. I love seeing what the residents have been doing on the Facebook photos too. Thank goodness for Acer House and their amazing staff.

Reply from Ryan Farrelly, Marketing Assistant at Acer House Care Home - Avery Healthcare

Thank you for reviewing Acer House Care Home. As you can understand we are strictly following the government guidelines for relatives visiting our home. We are looking forward to opening our doors for more regular visits once we are advised it is safe to do so. Our staff team are so delighted to hear how satisfied you are with our home and staff members and we are glad to hear that your mother has settled in well and feels at home here. As you know well-being is our priority throughout Avery Healthcare and we are happy to offer support to both our residents and their loved ones. Best wishes.

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Review from Shelley L (Friend of Resident) published on 13 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm and friendly staff who are all very welcoming.
Always ready to help and fill any request, no matter how big or small. Activities are always entertaining and available to every resident. Each member of the home is treated as an individual and encouraged to remain as independent as possible.

Reply from Ryan Farrelly, Marketing Assistant at Acer House Care Home - Avery Healthcare

Thank you for reviewing Acer House Care Home. Our staff team will be so delighted to hear such kind words about our home. I will be sure to pass on your message. Best Wishes, Ryan.

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Review from P M (Friend of Resident) published on 18 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very close elderly friend was in Acer House for four years before she was like a second mum to me so wanted her to have the best care possible. I couldn't fault her years there. The amazing care from the staff, the wonderful social activities it felt like being in your own home. During my friend's
illness and death, she was treated with dignity.

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Review from Andrew T (Son of Resident) published on 18 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum, who’s had vascular dementia for 10 years, was at Acer House in Weston-super-Mare from Oct 2019 to Sept 2020, and this is to give my unreserved praise to, the manager, and her staff for their work before and during lockdown. Before March, the excellent care was bolstered still further by various
activities to help keep people’s mental faculties alive, and during lockdown, the staff have done an excellent job at keeping the home 100% Covid-free. Inevitably though, recent months have presented fresh challenges for mental health, and while regular Skype calls have been arranged, sadly Mum’s dementia is such that she never really understood what she was experiencing. In that regard, I do feel that Acer’s parent company needs to get more creative about how to support the mental, as well as physical wellbeing of the people in their care, although as for Acer House specifically, I continue to have nothing but praise for the care, support and expertise provided by the manager and her team.

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Review from Philip O (Son of Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is always treated well and is happy in the home. The food is very good and she has made friends. She always enjoys trips out.

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Review from G P (Wife of Resident) published on 3 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't know where to start. Before lockdown, the home, in my opinion, was run to an excellent standard. The care, the friendliness of the staff - fantastic. The cleaners, the ladies who do the laundry, the hostess who my husband calls the 'cake lady' - all contribute to the running of the home. I've
no doubt, that during lockdown, anything has changed except the carers have worked even harder to occupy the residents where there has been no visiting. Well done Acer House.

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Review from L R (Wife of Resident) published on 3 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Acer House are always kind and caring. They go above and beyond to make residents happy and safe. While in lockdown the staff helped my husband with video calls so I could speak to him. I have been informed of all the precautions that have been put in place from the beginning.

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Review from Gill H (Daughter of Resident) published on 3 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always found the caring staff very competent, caring and willing. We have always found the cleaning standards to be very high throughout the whole area. Catering looks to be a good standard.
The management do not seem to be very approachable and are quite distant, and have been changed 5 times
in 4 years. The garden area needs updating as it seems to have been ignored, having said that, the home has a nice warm, friendly atmosphere and we always feel welcomed by all.

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Review from J M (Daughter of Resident) published on 1 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mum has been second to none. The staff have always been polite and helpful. The care given during this difficult time has been of excellent quality.

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Review from J J (Daughter of Resident) published on 10 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Acer House has provided the most amazing care, especially during the Covid-19 outbreak. They have gone above and beyond; I could not have asked for more with the care they have all given to my dad. I can not thank them enough. It is a real comfort to know he is well looked after.
"Many, many heartfelt
thanks to all the staff".

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Review from Ann B (Daughter of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been living at Acer for the last nine months. The care he has received has been excellent. Both his physical and mental well-being are catered for. The food prepared is tasty and plentiful. The staff members we have dealt with have been very caring and thoughtful. We have absolutely
no issues with any aspect of the care provided. We feel very relaxed knowing he is receiving first-class care.

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Review from Dennis J (Nephew of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited Acer House on a number of occasions to see my aunty and as I walk through the reception area I always think I am walking into a 5 star hotel environment. The only way you can see it is not, are the fact that there are lots of staff in nursing type uniform. It's always clean and tidy and
all of the staff are friendly. I can only say it is a purpose-built care home with happy residents, in fact, I could live there myself.

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Review from E H (Resident) assisted by family/friend published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I felt the quality of my stay to be very good. I would recommend Acer House to other people.

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Review from Terry R (Respite Resident) published on 3 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Acer House for a holiday/respite. From the very first few moments walking through the front door, I was made to feel extremely welcomed. I have found all the staff from office to all the way through the different departments so lovely, professional, caring and friendly. Everybody is "at the
top of their game".
My room is so spacious and kept to the highest standard.
The meals I have had are really nice and tasty. I could tell that a lot of thought had gone in the planning of the menu. The carers are the best I have come across. So willing to please, nothing is too much trouble. So professional, that goes to all staff that are helping to run this exceptional home.

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Review from V B (Wife of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband seems quite content in Acer House. The staff are kind and helpful. I think his condition has improved due to the stimulation of the activities.

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Review from M S (Daughter of Resident) published on 5 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Acer House was excellent and my father settled well. The carers helped him with all his needs.


We used Acer House for respite and will certainly be using them again.


I can't recommend Acer House enough for all the help and care they give my father and the support they gave our family.

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Current Review Score: 9.9 (9.865)

Overview of Review Score

The Review Score of 9.9 (9.865) out of 10 for Acer House Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.865 for Acer House Care Home - Avery Healthcare is calculated as follows: ( (498 Excellents x 5) + (67 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 570 Ratings = 4.865

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acer House Care Home - Avery Healthcare is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (15)

Sam

Sam Ealden

Job Title: Home Manager

Joined: 2019

Hello, my name is Sam, and I am delighted to be the Home Manager here at Acer House.


I have 20 years of experience within the healthcare sector and have achieved qualifications including Levels 2, 3, and 5 Health and Social Care Diplomas, PTTLS Level 3, and Level 3 Health and Safety. Working in residential and nursing settings, I have been lucky enough to have a variety of roles including, a Carer/Senior Carer, Home trainer, Housekeeping, Chef, Activities Co-ordinator, and Deputy Manager, gaining plenty of experience and valuable skills.


Within this time, I have shared many treasurable moments with the residents I have had the pleasure to meet along the way. One moment that I will cherish throughout my career was when I had the privilege to be taught how to knit by a very skilful resident living with dementia. It is such a great talent to withhold, and you will now often find me trying to join in with our knit-and-natter club.


I would best describe myself as someone who is very passionate, determined, and strong-minded. In my spare time, I spend most weekends cheering my son on from the sidelines at his football matches and love relaxing in the garden with my family.


Avery Healthcare, owners of Acer House, best stands out for their spacious, luxurious rooms, exceptional well-being programmes and highly trained, dedicated staff. And Acer House is no different. Our home is ideally situated in Weston-super-Mare, next to a beautiful park and boules green which is a favourite amenity amongst our residents.


I look forward to welcoming you to the Acer House community.

Kirsty

Kirsty Bradfield

Job Title: Deputy Manager

Joined: 2019

Kirsty has been with Acer House since late 2019. She initially started as a senior carer and after 18months became the Deputy Manager. Following a short break from the role, she has returned to her position and brings with her almost 20 years of experience working in the health and social care sector. Kirsty is passionate and driven, supporting the smooth running of the home.


In her spare time, she loves nothing more than spending time with her beautiful granddaughter and her loyal dog.

Jackie

Jackie Stride

Job Title: Senior care

Joined: 2019

Jackie joined the team as a senior carer in 2019, having already worked at Acer House for some time in the culinary department. Jackie supports the Ashcombe Suite community and is a strong leader, ensuring the best possible outcomes for the residents living within the community.


In her spare time, Jackie goes for mini breaks with her husband to explore the UK countryside or spend time with her wonderful grandchildren.

Julie

Julie Smith

Job Title: Senior Care Assistant

Joined: 2011

Julie is a senior care assistant here at Acer House and has worked for Avery Healthcare since the home opened in 2011. Her vast experience of working in the health and social care sector has helped her in her role within the home and enables her to provide excellent person-centred care and support to each and every individual living within the home. Julie enjoys spending time in the garden and visiting friends and family in her spare time

Terry

Terry Sharland

Job Title: Care assistant

Joined: 2016

Terry joined the team her at Acer House back in 2016 as a care assistant. Terry predominantly works on our memory care suite and says no two days are the same which adds to the fun and variety. Terry enjoys sports, a day at the races and spending time with friends and family.

Angith

Angith

Job Title: Care Assistant

Joined: 2023

Angith joined the team in April 2023 following a period of time working here through the agency he decided he would like to join the team permanently. Angith is always up for a laugh, loves joining in with the activities and events taking place in the home and has a kind, caring nature, a true support of Averys values.

Lisa

Lisa Murphy

Job Title: Care Assistant

Joined: 2023

Lisa joined the team in January 2024, having worked for the same care organisation for over 15 years. She is a hard-working and dedicated member of the care team who puts residents' needs and wishes at the centre of everything she does. Lisa enjoys her role and responsibilities here and hopes to train as a senior carer and improve her skill set in our environment. Lisa enjoys spending time with her daughter, husband and pet dog in her spare time.

Marisa

Marisa Spearing

Job Title: Home Administrator

Joined: 2021

Marisa joined the team back in February 2021 after having successfully managed a care home in Burnham on Sea for over 20 years. Marisa's wealth of knowledge in the care sector has enabled her to transfer her skills to her role here at Acer House. In her spare time, Marisa enjoys walking her dog Max and spending time with her husband and grown-up daughters

Ola

Ola Graziano

Job Title: Customer Service Advisor

Joined: 2016

Ola joined our Reception team in 2016 having previously worked for high-end jewellers, with her she brought extensive experience in customer service.


Ola will always welcome you with an enthusiastic big smile and knows the home, staff and community living within the home very well.


In her free time Ola will cook new Italian dishes, have a long walk or read a good book.

Lindy

Lindy Blaney

Job Title: Customer Service Advisor

Joined: 2020

Lindy Blaney
Customer Service Advisor, Front of House


Lindy joined our Reception Team in 2020 having worked in the care industry for a number of years. She is passionate about her role and has also become known as ‘FLO’ (Family Liaison Officer) Lindy has a great rapport with both residents and their families and is always willing to offer assistance in any way she can. Lindy is often heard laughing and chatting with our community and is a kind, compassionate member of the team with a fantastic knowledge of the home, facilities and services provided within the home.

Marius

Marius Mazur

Job Title: Head Chef

Joined: 2016

Marius has worked at Acer House since 2016 and took over as head chef nearly 4 years ago. Marius enjoys creating culinary master pieces for our residents to enjoy.

Anna

Anna

Job Title: Sous Chef

Joined: 2014

Anna, originally from Poland joined Acer House in 2014 as a kitchen assistant and has worked her way to sous chef. Anna enjoys trying new recipes and expanding her variety of dishes, never afraid to try something new. Anna enjoys spending time with her friends and travelling to Prague to see her son and Poland to visit her mother

sandra

sandra Bailey

Job Title: House keeper

Joined: 2016

Sandra has been at Acer House since 2016 working int he house keeping and laundry department. Sandra says the best thing about her job is the people, staff, families and residents make coming to work a pleasure. In her spare time Sandra enjoys being a grandmother and spending time with her family, her favourite pass time is enjoying time in the garden with friends and family. Sandra enjoys puzzles and is often found sat with residents engaging in activities or being supported with her daily tasks by helpers living within the home.

Jo

Jo Porter

Job Title: Massage therapist

Joined: 2023

Joanna Porter is a medically trained Complementary therapist.


In 2013, she qualified at Weston College with a level 3 in Indian Head Massage with a grade distinction. Jo then went on to become a self-employed mobile holistic therapist visiting the elderly and the sick in their place of care. Also, in 2017, Jo achieved a level 3 and 4 in Complementary therapy at Ashley Down College in Bristol with a grade distinction. The courses Jo covered were Swedish body massage, Aromatherapy and Reflexology at an advanced level, also Deep tissue massage, Hot Stone therapy, Pregnancy massage and Sports and Remedial massage.


In 2021, Jo went on to achieve a Level 4 Diploma in Oncology massage. This qualification has helped her treat those who are dealing with all types of Cancer at all different stages of their illness.


Jo visits Acer House once a week on a Thursday to offer holistic therapy and massage to the residents, their families and staff. Her service is chargeable; however, she has very competitive rates and can be found in the spa treatment room

Mike

Mike Holloway

Job Title: Care Assistant

Joined: 2024

Mike joined the team in 2024, having taken a short break from the care sector. Mike brings to the team a wealth of knowledge and understanding, having worked in a variety of settings during his time in care. He was a long-standing team member in his previous role and aims to stay at Acer House until his working days are over.

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