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Acer House Care Home - Avery Healthcare

141b Milton Road, Weston-super-Mare, North Somerset BS22 8AA
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Acer House Care Home - Avery Healthcare, Weston-super-Mare
Acer House Care Home - Avery Healthcare, Weston-super-Mare
Acer House Care Home - Avery Healthcare, Weston-super-Mare

Opened in 2011, Acer House in Weston-super-Mare is a mile away from the seafront.

Professional staff offer friendly and expert care to those with residential, dementia needs or short-term respite needs.

They offer a shared care experience with companion suites, designed for couples, siblings, or friends seeking a caring and supportive environment together.

The care home is keen to develop and maintain a happy and thriving community and help each resident to...  

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Care Provided by Acer House Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,550N/A
Residential Dementia CareFrom £1,550N/A

Fees are dependant upon successful pre-admission assessment and room choice

Contact Acer House Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Samantha Ealden (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2011
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Visiting

  • Open 24 hours

Parking

  • Freely available

Acer House Care Home - Avery Healthcare Reviews (140)

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9.9

Acer House Care Home - Avery Healthcare has a Review Score of 9.9 (9.868) out of 10, based on 25 reviews in the last 2 years. Over all time Acer House Care Home - Avery Healthcare has 140 reviews.

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Showing 140 reviews matching selected criteria
Review from P M (Friend of Resident) published on 18 September 2020 Submitted via Postal Card
Overall Experience

A very close elderly friend was in Acer House for four years before she was like a second mum to me so wanted her to have the best care possible. I couldn't fault her years there. The amazing care from the staff, the wonderful social activities it felt like being in your own home. During my friend's illness and death, she was treated with dignity.

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Review from Andrew T (Son of Resident) published on 18 September 2020 Submitted via Website
Overall Experience

My Mum, who’s had vascular dementia for 10 years, was at Acer House in Weston-super-Mare from Oct 2019 to Sept 2020, and this is to give my unreserved praise to, the manager, and her staff for their work before and during lockdown. Before March, the excellent care was bolstered still further by various activities to help keep people’s mental faculties alive, and during lockdown, the staff have done an excellent job at keeping the home 100% Covid-free. Inevitably though, recent months have presented fresh challenges for mental health, and while regular Skype calls have been arranged, sadly Mum’s dementia is such that she never really understood what she was experiencing. In that regard, I do feel that Acer’s parent company needs to get more creative about how to support the mental, as well as physical wellbeing of the people in their care, although as for Acer House specifically, I continue to have nothing but praise for the care, support and expertise provided by the manager and her team.

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Review from Philip O (Son of Resident) published on 11 August 2020 Submitted via Postal Card
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My mother is always treated well and is happy in the home. The food is very good and she has made friends. She always enjoys trips out.

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Review from G P (Wife of Resident) published on 3 July 2020 Submitted via Postal Card
Overall Experience

I don't know where to start. Before lockdown, the home, in my opinion, was run to an excellent standard. The care, the friendliness of the staff - fantastic. The cleaners, the ladies who do the laundry, the hostess who my husband calls the 'cake lady' - all contribute to the running of the home. I've no doubt, that during lockdown, anything has changed except the carers have worked even harder to occupy the residents where there has been no visiting. Well done Acer House.

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Review from L R (Wife of Resident) published on 3 July 2020 Submitted via Postal Card
Overall Experience

The staff at Acer House are always kind and caring. They go above and beyond to make residents happy and safe. While in lockdown the staff helped my husband with video calls so I could speak to him. I have been informed of all the precautions that have been put in place from the beginning.

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Review from Gill H (Daughter of Resident) published on 3 July 2020 Submitted via Postal Card
Overall Experience
We have always found the caring staff very competent, caring and willing. We have always found the cleaning standards to be very high throughout the whole area. Catering looks to be a good standard.

The management do not seem to be very approachable and are quite distant, and have been changed 5 times in 4 years. The garden area needs updating as it seems to have been ignored, having said that, the home has a nice warm, friendly atmosphere and we always feel welcomed by all.

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Review from J M (Daughter of Resident) published on 1 July 2020 Submitted via Postal Card
Overall Experience

The care given to my mum has been second to none. The staff have always been polite and helpful. The care given during this difficult time has been of excellent quality.

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Review from J J (Daughter of Resident) published on 10 June 2020 Submitted via Postal Card
Overall Experience
Acer House has provided the most amazing care, especially during the Covid-19 outbreak. They have gone above and beyond; I could not have asked for more with the care they have all given to my dad. I can not thank them enough. It is a real comfort to know he is well looked after.

"Many, many heartfelt thanks to all the staff".

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Review from Ann B (Daughter of Resident) published on 10 June 2020 Submitted via Website
Overall Experience

My father has been living at Acer for the last nine months. The care he has received has been excellent. Both his physical and mental well-being are catered for. The food prepared is tasty and plentiful. The staff members we have dealt with have been very caring and thoughtful. We have absolutely no issues with any aspect of the care provided. We feel very relaxed knowing he is receiving first-class care.

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Review from Dennis J (Nephew of Resident) published on 16 January 2020 Submitted via Postal Card
Overall Experience

I have visited Acer House on a number of occasions to see my aunty and as I walk through the reception area I always think I am walking into a 5 star hotel environment. The only way you can see it is not, are the fact that there are lots of staff in nursing type uniform. It's always clean and tidy and all of the staff are friendly. I can only say it is a purpose-built care home with happy residents, in fact, I could live there myself.

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Review from E H (Resident / Service User) published on 15 October 2019 Submitted via Postal Card
Overall Experience

Overall, I felt the quality of my stay to be very good. I would recommend Acer House to other people.

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Review from Terry R (Respite Resident) published on 3 August 2019 Submitted via Postal Card
Overall Experience
I came to Acer House for a holiday/respite. From the very first few moments walking through the front door, I was made to feel extremely welcomed. I have found all the staff from office to all the way through the different departments so lovely, professional, caring and friendly. Everybody is "at the top of their game".
My room is so spacious and kept to the highest standard.

The meals I have had are really nice and tasty. I could tell that a lot of thought had gone in the planning of the menu. The carers are the best I have come across. So willing to please, nothing is too much trouble. So professional, that goes to all staff that are helping to run this exceptional home.

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Review from V B (Wife of Resident) published on 22 July 2019 Submitted via Postal Card
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My husband seems quite content in Acer House. The staff are kind and helpful. I think his condition has improved due to the stimulation of the activities.

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Review from M S (Daughter of Resident) published on 5 April 2019 Submitted via Postal Card
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The care at Acer House was excellent and my father settled well. The carers helped him with all his needs.

We used Acer House for respite and will certainly be using them again.

I can't recommend Acer House enough for all the help and care they give my father and the support they gave our family.

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Review from Pauline T (Daughter of Resident) published on 1 February 2019 Submitted via Website
Overall Experience
My mother arrived at Acer House in May 2016 and from that day has been treated with the utmost care from staff.
The Manager and Deputy were so kind in contributing towards arranging Moms arrival to her room and assistance in helping her to settle, which was not easy.
Any concerns with Moms health have always been addressed by staff, i.e.contacting Doctors, Community Nurses etc.

Always plenty of interesting activities and good standard entertainment always set up by the Activities manager who also excels in her work.

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Review from R S (Son of Resident) published on 20 July 2018 Submitted via Postal Card
Overall Experience

It was nice to see Dad relaxed amongst other people, being happy, enjoying his meals in pleasant surroundings. Nice to know that at any time we could come and see him, or take him out for the day knowing that he slept well and could be interactive if he wanted to. Many thanks to all staff for making Dad's stay as pleasant as could be.

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Review from Anne T (Daughter of Resident) published on 4 June 2018 Submitted via Postal Card
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Before moving to Acer House Care Home, my mother living at home was often scared, frightened, not eating well and despite as much family involvement as we could manage, generally unhappy. Now Mother is relaxed, enjoys painting, has begun knitting again after many years, is eating well and reports to me (her daughter) that all the staff are very kind and helpful to her. She now smiles a lot and enjoys laughing and joking with other staff and residents.

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Review from Brenda P (Daughter of Resident) published on 9 January 2018 Submitted via Review Postal Card
Overall Experience

My mother has been a resident in Acer House Care Home for four and a half years, initially with my father who died in the home in February 2015 having been wonderfully cared for by the staff. I feel so lucky to have had such fantastic care provided for my parents. I visit three times a week and it is reassuring to see how happy my mother is in Acer House. I have never had a significant issue with the level of care. The staff are amazing, managers, carers and domestic they all do a great job.

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Review from Eleanor H (Sister of Resident) published on 3 October 2017 Submitted via Review Postal Card
Overall Experience

It's an excellent care home. The staff are very helpful, kind and full of fun to residents and visitors. All the fresh flowers are very uplifting and changed regularly.

The bedrooms and public rooms are well appointed.

All in all a happy environment to be in.

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Review from Beth C (Daughter of Resident) published on 29 September 2017 Submitted via Website
Overall Experience

This has to be the best residential home in Weston. The staff are caring, they treat residents with respect and dignity. The food is home cooked and delicious. The staff care for the family as well as the resident when things are difficult. The home is clean and well equipped with no nasty smells. Superb in every way.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 December 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (6) & Events (0)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 11 Feb 2025

    On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...

Upcoming Events

There are no upcoming events for Acer House Care Home - Avery Healthcare.

Awards / Recognitions (12)

Accreditations

There are no accreditations posted yet for Acer House Care Home - Avery Healthcare.

Meet the Team (15)

Sam Ealden
Sam EaldenJob Title Home ManagerJoined 2019

Hello, my name is Sam, and I am delighted to be the Home Manager here at Acer House.

I have 20 years of experience within the healthcare sector and have achieved qualifications including Levels 2, 3, and 5 Health and Social Care Diplomas, PTTLS Level 3, and Level 3 Health and Safety. Working in residential and nursing settings, I have been lucky enough to have a variety of roles including, a Carer/Senior Carer, Home trainer, Housekeeping, Chef, Activities Co-ordinator, and Deputy Manager, gaining plenty of experience and valuable skills.

Within this time, I have shared many treasurable moments with the residents I have had the pleasure to meet along the way. One moment that I will cherish throughout my career was when I had the privilege to be taught how to knit by a very skilful resident living with dementia. It is such a great talent to withhold, and you will now often find me trying to join in with our knit-and-natter club.

I would best describe myself as someone who is very passionate, determined, and strong-minded. In my spare time, I spend most weekends cheering my son on from the sidelines at his football matches and love relaxing in the garden with my family.

Avery Healthcare, owners of Acer House, best stands out for their spacious, luxurious rooms, exceptional well-being programmes and highly trained, dedicated staff. And Acer House is no different. Our home is ideally situated in Weston-super-Mare, next to a beautiful park and boules green which is a favourite amenity amongst our residents.

I look forward to welcoming you to the Acer House community.

Kirsty Bradfield
Kirsty BradfieldJob Title Deputy ManagerJoined 2019

Kirsty has been with Acer House since late 2019. She initially started as a senior carer and after 18months became the Deputy Manager. Following a short break from the role, she has returned to her position and brings with her almost 20 years of experience working in the health and social care sector. Kirsty is passionate and driven, supporting the smooth running of the home.

In her spare time, she loves nothing more than spending time with her beautiful granddaughter and her loyal dog.

Jackie Stride
Jackie StrideJob Title Senior careJoined 2019

Jackie joined the team as a senior carer in 2019, having already worked at Acer House for some time in the culinary department. Jackie supports the Ashcombe Suite community and is a strong leader, ensuring the best possible outcomes for the residents living within the community.

In her spare time, Jackie goes for mini breaks with her husband to explore the UK countryside or spend time with her wonderful grandchildren.

Julie Smith
Julie SmithJob Title Senior Care AssistantJoined 2011

Julie is a senior care assistant here at Acer House and has worked for Avery Healthcare since the home opened in 2011. Her vast experience of working in the health and social care sector has helped her in her role within the home and enables her to provide excellent person-centred care and support to each and every individual living within the home. Julie enjoys spending time in the garden and visiting friends and family in her spare time

Terry Sharland
Terry SharlandJob Title Care assistantJoined 2016

Terry joined the team her at Acer House back in 2016 as a care assistant. Terry predominantly works on our memory care suite and says no two days are the same which adds to the fun and variety. Terry enjoys sports, a day at the races and spending time with friends and family.

Angith
Angith Job Title Care AssistantJoined 2023

Angith joined the team in April 2023 following a period of time working here through the agency he decided he would like to join the team permanently. Angith is always up for a laugh, loves joining in with the activities and events taking place in the home and has a kind, caring nature, a true support of Averys values.

Lisa Murphy
Lisa MurphyJob Title Care AssistantJoined 2023

Lisa joined the team in January 2024, having worked for the same care organisation for over 15 years. She is a hard-working and dedicated member of the care team who puts residents' needs and wishes at the centre of everything she does. Lisa enjoys her role and responsibilities here and hopes to train as a senior carer and improve her skill set in our environment. Lisa enjoys spending time with her daughter, husband and pet dog in her spare time.

Marisa Spearing
Marisa SpearingJob Title Home AdministratorJoined 2021

Marisa joined the team back in February 2021 after having successfully managed a care home in Burnham on Sea for over 20 years. Marisa's wealth of knowledge in the care sector has enabled her to transfer her skills to her role here at Acer House. In her spare time, Marisa enjoys walking her dog Max and spending time with her husband and grown-up daughters

Ola Graziano
Ola GrazianoJob Title Customer Service AdvisorJoined 2016

Ola joined our Reception team in 2016 having previously worked for high-end jewellers, with her she brought extensive experience in customer service.

Ola will always welcome you with an enthusiastic big smile and knows the home, staff and community living within the home very well.

In her free time Ola will cook new Italian dishes, have a long walk or read a good book.

Lindy Blaney
Lindy BlaneyJob Title Customer Service AdvisorJoined 2020
Lindy Blaney

Customer Service Advisor, Front of House

Lindy joined our Reception Team in 2020 having worked in the care industry for a number of years. She is passionate about her role and has also become known as ‘FLO’ (Family Liaison Officer) Lindy has a great rapport with both residents and their families and is always willing to offer assistance in any way she can. Lindy is often heard laughing and chatting with our community and is a kind, compassionate member of the team with a fantastic knowledge of the home, facilities and services provided within the home.

Marius Mazur
Marius MazurJob Title Head ChefJoined 2016

Marius has worked at Acer House since 2016 and took over as head chef nearly 4 years ago. Marius enjoys creating culinary master pieces for our residents to enjoy.

Anna
Anna Job Title Sous ChefJoined 2014

Anna, originally from Poland joined Acer House in 2014 as a kitchen assistant and has worked her way to sous chef. Anna enjoys trying new recipes and expanding her variety of dishes, never afraid to try something new. Anna enjoys spending time with her friends and travelling to Prague to see her son and Poland to visit her mother

sandra Bailey
sandra BaileyJob Title House keeperJoined 2016

Sandra has been at Acer House since 2016 working int he house keeping and laundry department. Sandra says the best thing about her job is the people, staff, families and residents make coming to work a pleasure. In her spare time Sandra enjoys being a grandmother and spending time with her family, her favourite pass time is enjoying time in the garden with friends and family. Sandra enjoys puzzles and is often found sat with residents engaging in activities or being supported with her daily tasks by helpers living within the home.

Jo Porter
Jo PorterJob Title Massage therapistJoined 2023

Joanna Porter is a medically trained Complementary therapist.

In 2013, she qualified at Weston College with a level 3 in Indian Head Massage with a grade distinction. Jo then went on to become a self-employed mobile holistic therapist visiting the elderly and the sick in their place of care. Also, in 2017, Jo achieved a level 3 and 4 in Complementary therapy at Ashley Down College in Bristol with a grade distinction. The courses Jo covered were Swedish body massage, Aromatherapy and Reflexology at an advanced level, also Deep tissue massage, Hot Stone therapy, Pregnancy massage and Sports and Remedial massage.

In 2021, Jo went on to achieve a Level 4 Diploma in Oncology massage. This qualification has helped her treat those who are dealing with all types of Cancer at all different stages of their illness.

Jo visits Acer House once a week on a Thursday to offer holistic therapy and massage to the residents, their families and staff. Her service is chargeable; however, she has very competitive rates and can be found in the spa treatment room

Mike Holloway
Mike HollowayJob Title Care AssistantJoined 2024

Mike joined the team in 2024, having taken a short break from the care sector. Mike brings to the team a wealth of knowledge and understanding, having worked in a variety of settings during his time in care. He was a long-standing team member in his previous role and aims to stay at Acer House until his working days are over.

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