Acer House Care Home - Avery Healthcare

141b Milton Road, Weston-super-Mare BS22 8AA
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9.9 126 Reviews
  • Acer House Care Home - Avery Healthcare, Weston-super-Mare
Opened in 2011, Acer House in Weston-super-Mare is a mile away from the seafront.

Professional staff offer friendly and expert care to those with residential, dementia needs or short-term respite needs.

They offer a shared care experience with companion suites, designed for couples, siblings, or friends seeking a caring and supportive environment together.

The care home is keen to develop and maintain a happy and thriving community and help each resident to enjoy a fulfilling life.

Good relations are kept with the local community. The home raises money for charity and provides plenty of varied social activities and entertainment. Many residents like to help with the upkeep of the beautiful gardens.

Unique to this home is its own beach hut, which is an added popular attraction when it comes to trips to the promenade and seafront.

Residents can take full advantage of the onsite facilities including an activities room, cinema, therapy room and hairdressers all accessible daily.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1500

Fees are dependant upon successful pre-admission assessment and room choice

These prices are only a guideline, please contact Acer House Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Samantha Ealden (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2011
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Open 24 hours

Parking

  • Freely available

Acer House Care Home - Avery Healthcare Reviews (126)

Total of 126, showing 101-120
9.9

Acer House Care Home - Avery Healthcare has a Review Score of 9.9 (9.865) out of 10, based on 48 reviews in the last 2 years. Over all time Acer House Care Home - Avery Healthcare has 126 reviews.

Overall Experience

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Date Published

126
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10
48
78

Review from Pauline T (Daughter of Resident) published on 1 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother arrived at Acer House in May 2016 and from that day has been treated with the utmost care from staff.
The Manager and Deputy were so kind in contributing towards arranging Moms arrival to her room and assistance in helping her to settle, which was not easy.
Any concerns with Moms health
have always been addressed by staff, i.e.contacting Doctors, Community Nurses etc.
Always plenty of interesting activities and good standard entertainment always set up by the Activities manager who also excels in her work.

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Review from R S (Son of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was nice to see Dad relaxed amongst other people, being happy, enjoying his meals in pleasant surroundings. Nice to know that at any time we could come and see him, or take him out for the day knowing that he slept well and could be interactive if he wanted to. Many thanks to all staff for making
Dad's stay as pleasant as could be.

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Review from Anne T (Daughter of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Before moving to Acer House Care Home, my mother living at home was often scared, frightened, not eating well and despite as much family involvement as we could manage, generally unhappy. Now Mother is relaxed, enjoys painting, has begun knitting again after many years, is eating well and reports to
me (her daughter) that all the staff are very kind and helpful to her. She now smiles a lot and enjoys laughing and joking with other staff and residents.

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Review from Brenda P (Daughter of Resident) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in Acer House Care Home for four and a half years, initially with my father who died in the home in February 2015 having been wonderfully cared for by the staff. I feel so lucky to have had such fantastic care provided for my parents. I visit three times a week and it is
reassuring to see how happy my mother is in Acer House. I have never had a significant issue with the level of care. The staff are amazing, managers, carers and domestic they all do a great job.

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Review from Eleanor H (Sister of Resident) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's an excellent care home. The staff are very helpful, kind and full of fun to residents and visitors. All the fresh flowers are very uplifting and changed regularly.


The bedrooms and public rooms are well appointed.


All in all a happy environment to be in.

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Review from Beth C (Daughter of Resident) published on 29 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This has to be the best residential home in Weston. The staff are caring, they treat residents with respect and dignity. The food is home cooked and delicious. The staff care for the family as well as the resident when things are difficult. The home is clean and well equipped with no nasty smells. Superb
in every way.

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Review from Christine T (Daughter of Resident) published on 13 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I thought Acer House was wonderful. The staff are very thoughtful and kind. They have provided a home from home for my mother. A great relief for me to know she is so well looked after.

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Review from Roger C (Son of Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Acer House for about a year and as far as I can tell, she is very happy.


On the occasions I have visited her, the staff have demonstrations that they are very caring and despite having to deal with regular challenges, they still cope well.

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Review from Maureen B (Daughter of Resident) published on 8 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm, friendly, helpful staff. Very clean in the public places and also in the resident rooms. No faults in my eyes.

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Review from David R (Husband of Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I and my two daughters visited many care homes before choosing this one which we believed stood out from the rest and in the time my wife has been there we have no reason to doubt that we made the right decision. First and foremost, the staff are so caring and obviously dedicated and the facilities
are outstanding. All our friends and family who have visited my wife have agreed that we would have been hard pressed to find a home that could offer more. Again the care shown by staff is amazing.

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Review from P N (Son of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial introduction, we felt extremely relaxed and happy about the care Mum was about to receive.
She has been treated really well, by extremely pleasant staff. It is clearly a place where people like to work and it shows with the happy residents.
Mum and our family have enjoyed her staying
here.

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Review from Carl G (Friend of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have very much appreciated the hospitable and friendly attitude of staff at Acer House. Very constructive help with all aspects and issues surrounding my friend who is resident at this nursing home. Acer House is a fine example of everything a nursing home should be.

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Review from H P (Daughter of Resident) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had to move from her own apartment because of her disability and frequent falls. We were concerned how she would cope going into a care home after living independently up to the age of 92. From day one at Acer House we knew that she would be happy there and she is. The home is bright, cheerful,
clean and modern. The care staff are just amazing, so approachable, nothing is too much trouble and any requests are sorted immediately. It's such a relief to us, her family, to know that mum is happy, settled and well cared for.

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Review from Alyson M (Daughter of Resident) published on 20 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the staff at Acer House Care Home. The care they gave to my mum in her last days was outstanding and the care and compassion they showed to me as well were second to none. Thank you Acer House for looking after all of us in these last few days/weeks. You made a very difficult
time as gentle as possible.

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Review from Jane K (Daughter-in-law of Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-law has very limited mobility and has lived here for 6 weeks following discharge from hospital. From the beginning, nothing has been too much trouble. Moving in / liaison with hospital / sorting out medication, GP etc. was faultless. Her room is lovely with a large, fully adjustable bed
and she was encouraged and helped to personalise it. The food is excellent. She chooses to eat in her room, but the dining room is pleasant with fresh flowers on the table (arranging them is one of the activities) staff are always helpful and pleasant. The ensuite wet rooms, with disabled facilities, in each room, are excellent. Probably the most important thing (for a lady who cannot move unaided) to the best of my knowledge, is when she rings the bell for help it is answered promptly and courteously. I cannot recommend this place highly enough. We are lucky.

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Review from J H (Son of Resident) published on 3 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic protecting, safe, loving environment for my mother. The change in her has been magnificent.

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Review from Mary L (Friend of Resident) published on 14 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are very good at the home and the food is very good. They specialise in cakes and puddings which are lovely. My friend has been in here for 3 years and the staff are very caring.

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Review from Melanie B (Daughter of Resident) published on 5 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent care home. The staff and management are very caring and efficient. They are also very friendly and treat the residents like their own family. There are plenty of activities to keep the residents stimulated.

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Review from Dan (Relative of Resident) published on 4 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful home with helpful staff. Unfortunately, my parents had to be moved to nursing.

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Review from C C (Daughter of Resident) published on 26 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been cared for in Ashcombe since mid-2014 and my dad on Milton since early 2015 to enable them to "live together" despite their very different states of health/care needs. We experienced two other less satisfactory local care homes prior to moving mum and dad to Acer House and have nothing
but praise for the caring staff, the amazing activities, lovely surroundings and rooms and the relationships staff (junior to senior, care or admin or other service) have with our parents and with myself and my brother and our offspring. We feel our parents have the best possible quality of life in their circumstances due to the care Acer House provides and we feel listened to, respected and valued.

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Current Review Score: 9.9 (9.865)

Overview of Review Score

The Review Score of 9.9 (9.865) out of 10 for Acer House Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.865 for Acer House Care Home - Avery Healthcare is calculated as follows: ( (498 Excellents x 5) + (67 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 570 Ratings = 4.865

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acer House Care Home - Avery Healthcare is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (15)

Sam

Sam Ealden

Job Title: Home Manager

Joined: 2019

Hello, my name is Sam, and I am delighted to be the Home Manager here at Acer House.


I have 20 years of experience within the healthcare sector and have achieved qualifications including Levels 2, 3, and 5 Health and Social Care Diplomas, PTTLS Level 3, and Level 3 Health and Safety. Working in residential and nursing settings, I have been lucky enough to have a variety of roles including, a Carer/Senior Carer, Home trainer, Housekeeping, Chef, Activities Co-ordinator, and Deputy Manager, gaining plenty of experience and valuable skills.


Within this time, I have shared many treasurable moments with the residents I have had the pleasure to meet along the way. One moment that I will cherish throughout my career was when I had the privilege to be taught how to knit by a very skilful resident living with dementia. It is such a great talent to withhold, and you will now often find me trying to join in with our knit-and-natter club.


I would best describe myself as someone who is very passionate, determined, and strong-minded. In my spare time, I spend most weekends cheering my son on from the sidelines at his football matches and love relaxing in the garden with my family.


Avery Healthcare, owners of Acer House, best stands out for their spacious, luxurious rooms, exceptional well-being programmes and highly trained, dedicated staff. And Acer House is no different. Our home is ideally situated in Weston-super-Mare, next to a beautiful park and boules green which is a favourite amenity amongst our residents.


I look forward to welcoming you to the Acer House community.

Kirsty

Kirsty Bradfield

Job Title: Deputy Manager

Joined: 2019

Kirsty has been with Acer House since late 2019. She initially started as a senior carer and after 18months became the Deputy Manager. Following a short break from the role, she has returned to her position and brings with her almost 20 years of experience working in the health and social care sector. Kirsty is passionate and driven, supporting the smooth running of the home.


In her spare time, she loves nothing more than spending time with her beautiful granddaughter and her loyal dog.

Jackie

Jackie Stride

Job Title: Senior care

Joined: 2019

Jackie joined the team as a senior carer in 2019, having already worked at Acer House for some time in the culinary department. Jackie supports the Ashcombe Suite community and is a strong leader, ensuring the best possible outcomes for the residents living within the community.


In her spare time, Jackie goes for mini breaks with her husband to explore the UK countryside or spend time with her wonderful grandchildren.

Julie

Julie Smith

Job Title: Senior Care Assistant

Joined: 2011

Julie is a senior care assistant here at Acer House and has worked for Avery Healthcare since the home opened in 2011. Her vast experience of working in the health and social care sector has helped her in her role within the home and enables her to provide excellent person-centred care and support to each and every individual living within the home. Julie enjoys spending time in the garden and visiting friends and family in her spare time

Terry

Terry Sharland

Job Title: Care assistant

Joined: 2016

Terry joined the team her at Acer House back in 2016 as a care assistant. Terry predominantly works on our memory care suite and says no two days are the same which adds to the fun and variety. Terry enjoys sports, a day at the races and spending time with friends and family.

Angith

Angith

Job Title: Care Assistant

Joined: 2023

Angith joined the team in April 2023 following a period of time working here through the agency he decided he would like to join the team permanently. Angith is always up for a laugh, loves joining in with the activities and events taking place in the home and has a kind, caring nature, a true support of Averys values.

Lisa

Lisa Murphy

Job Title: Care Assistant

Joined: 2023

Lisa joined the team in January 2024, having worked for the same care organisation for over 15 years. She is a hard-working and dedicated member of the care team who puts residents' needs and wishes at the centre of everything she does. Lisa enjoys her role and responsibilities here and hopes to train as a senior carer and improve her skill set in our environment. Lisa enjoys spending time with her daughter, husband and pet dog in her spare time.

Marisa

Marisa Spearing

Job Title: Home Administrator

Joined: 2021

Marisa joined the team back in February 2021 after having successfully managed a care home in Burnham on Sea for over 20 years. Marisa's wealth of knowledge in the care sector has enabled her to transfer her skills to her role here at Acer House. In her spare time, Marisa enjoys walking her dog Max and spending time with her husband and grown-up daughters

Ola

Ola Graziano

Job Title: Customer Service Advisor

Joined: 2016

Ola joined our Reception team in 2016 having previously worked for high-end jewellers, with her she brought extensive experience in customer service.


Ola will always welcome you with an enthusiastic big smile and knows the home, staff and community living within the home very well.


In her free time Ola will cook new Italian dishes, have a long walk or read a good book.

Lindy

Lindy Blaney

Job Title: Customer Service Advisor

Joined: 2020

Lindy Blaney
Customer Service Advisor, Front of House


Lindy joined our Reception Team in 2020 having worked in the care industry for a number of years. She is passionate about her role and has also become known as ‘FLO’ (Family Liaison Officer) Lindy has a great rapport with both residents and their families and is always willing to offer assistance in any way she can. Lindy is often heard laughing and chatting with our community and is a kind, compassionate member of the team with a fantastic knowledge of the home, facilities and services provided within the home.

Marius

Marius Mazur

Job Title: Head Chef

Joined: 2016

Marius has worked at Acer House since 2016 and took over as head chef nearly 4 years ago. Marius enjoys creating culinary master pieces for our residents to enjoy.

Anna

Anna

Job Title: Sous Chef

Joined: 2014

Anna, originally from Poland joined Acer House in 2014 as a kitchen assistant and has worked her way to sous chef. Anna enjoys trying new recipes and expanding her variety of dishes, never afraid to try something new. Anna enjoys spending time with her friends and travelling to Prague to see her son and Poland to visit her mother

sandra

sandra Bailey

Job Title: House keeper

Joined: 2016

Sandra has been at Acer House since 2016 working int he house keeping and laundry department. Sandra says the best thing about her job is the people, staff, families and residents make coming to work a pleasure. In her spare time Sandra enjoys being a grandmother and spending time with her family, her favourite pass time is enjoying time in the garden with friends and family. Sandra enjoys puzzles and is often found sat with residents engaging in activities or being supported with her daily tasks by helpers living within the home.

Jo

Jo Porter

Job Title: Massage therapist

Joined: 2023

Joanna Porter is a medically trained Complementary therapist.


In 2013, she qualified at Weston College with a level 3 in Indian Head Massage with a grade distinction. Jo then went on to become a self-employed mobile holistic therapist visiting the elderly and the sick in their place of care. Also, in 2017, Jo achieved a level 3 and 4 in Complementary therapy at Ashley Down College in Bristol with a grade distinction. The courses Jo covered were Swedish body massage, Aromatherapy and Reflexology at an advanced level, also Deep tissue massage, Hot Stone therapy, Pregnancy massage and Sports and Remedial massage.


In 2021, Jo went on to achieve a Level 4 Diploma in Oncology massage. This qualification has helped her treat those who are dealing with all types of Cancer at all different stages of their illness.


Jo visits Acer House once a week on a Thursday to offer holistic therapy and massage to the residents, their families and staff. Her service is chargeable; however, she has very competitive rates and can be found in the spa treatment room

Mike

Mike Holloway

Job Title: Care Assistant

Joined: 2024

Mike joined the team in 2024, having taken a short break from the care sector. Mike brings to the team a wealth of knowledge and understanding, having worked in a variety of settings during his time in care. He was a long-standing team member in his previous role and aims to stay at Acer House until his working days are over.

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