Submit a Review for Heather View
Beacon Road, Crowborough, TN6 1AS
View full details of Heather ViewLatest Reviews for Heather View
22 January 2026
Always received in a friendly manner. Mum seems to be well looked after and is settled. The food is good and we are grateful to be included when we visit. It is always nice to bring out dogs and everyone is kind.
20 January 2026
Very pleased with the way my mother is looked after.
Staff are very good and helpful.
It is very clean and has a lovely atmosphere.
19 January 2026
Mum is always well cared for and treated with dignity and kindness, even when she is difficult. The home and facilities are beautifully kept, and I always feel relaxed and welcome. The food is lovely, and there are lots of activities and entertainment offered to the residents.
16 January 2026
Excellent care of the father.
Lots of activities.
Staff are kind & caring.
Clean & tidy rooms - including communal areas.
Entertainment is great.
16 January 2026
I always receive a warm, friendly welcome and I have been made to feel part of the home's family! The staff are amazing, especially in the reception. The initial warm welcome is second to none.
15 January 2026
I am happy that my father is well cared for and settled. He seems content, and that is also how visitors see him. Sometimes his personal items go missing, so we can't leave his food treats out for him - but then he doesn't see them. - This is a little bit sad.
It can be difficult to talk to him in
the common areas because the music is too loud.
Staff are always welcoming and helpful.
14 January 2026
Dad has received excellent care in his first year in Heather View. Mom died in June, and the staff have been consistently kind and supportive. They are extremely patient with Dad's repeated questions about Mum's absence.
I don't think we could have found a better place for him with his complex
needs.
13 January 2026
Mum has been at Heather View for just over a year. There have been some minor 'teething' issues, but generally everything has been very good. Minor interactions with cloths being lost, hearing aids not working, etc, but once raised, these have been addressed. Mum is very happy, even referring to it
as 'her lounge'. So generally, very happy with the care and attention she receives.
12 January 2026
I have found the experience of having a relative at Heather View to be very positive. The staff have been friendly and kind. I know that I can receive help and advice if I need it, and my relative has settled very quickly into an environment very different to their own home.
It is a comfort to know
that medical support is quickly available from the home as well as the local GPs.
The monthly meetings are useful and connect us to the management team who are keen to be available and helpful.
12 January 2026
Staff are friendly and very caring and make the whole family feel welcome and at home. Heatherview is a lovely home, it is always clean and the rooms are modern and very comfortable. Every effort is made to help the residents settle in and to enjoy their time there.
08 January 2026
I have been in Heather View for nearly 3 years, after losing my husband of 60 years. The staff have looked after me so well bringing me up from very dark places at times. The food is good and there is plenty to do if I want to! I have lived in the area for 55 years and find I am meeting up with old
friends. Love our garden and look forward to the summer coming!
08 January 2026
When we pulled into the entrance of Heather View 16 months ago I was not amazed with the rather austere building but once inside it was very different. A warm welcome, light, bright décore greeted me. I was genuinely taken back by the lively atmosphere. Whoever planned this layout certainly knew
what they were doing. I was very taken with the facilities that we could use and enjoy. What a treat! No more empty, lonely evenings. Since being here I have enjoyed listening to a wide range of singers, taking part in special events and entertaining my friends and family.
08 January 2026
As soon as myself and another member of our family, we were really very impressed with the home as soon as we walked through the doors.
Light, clean, comfortable very warm and inviting. We had looked at other homes in the area, and they were very disappointing. Where you leave your family you want
them to be well looked after, comfortable, and this what I've found by placing our sister here. She has settled in very quickly and loves all the staff. Well done Heather View and thank you for accepting our sister into your care.
08 January 2026
My mum enjoyed her respite stay at Heather View care home, she laughed and made lots of memories here, the staff were amazing with her, she felt safe here. Overall the best care home, I highly recommend it.
08 January 2026
Heather View is a five star care home. Mum has been a resident for five years ow and has had exceptional care throughout that time. She is treated with extreme dignity and love from all the staff at all times. I cannot recommend Heather View enough if you want your loved one to be looked after in
the most caring environment as possible. It really is a home from home.
08 January 2026
Dad has been @ Heather View for 3 months - settled in very quickly and is loving all the wonderful staff and "busyness".
The transition from his home of 55 years was so much easier than I had thought it would be!
Well done everyone!
08 January 2026
When I ask mum if she likes Heather View she describes it as a "comfort blanket". You couldn't ask for more than that. Mum is well looked after and happy, the staff are fun and welcoming and it's always a pleasure to visit her.
05 January 2026
From arriving at reception and on every floor everyone very helpful . Heather View tries hard to help the residents , keep them entertained , well fed and generally looked after .
It's a labour intensive job , with dedicated staff .
Thank you .
31 December 2025
I have lived at Heather View for over a year, I had lost my Husband at that time and with also living with Parkinson's I made the decision to live here. As soon as I walked through the door of Heather View, i immediately felt like I had a comfort blanket around me. The staff and Management team are
excellent and are really supportive and caring.
I did not think my initial feeling would last but it has done and I am more happier than I ever thought I could be. If I ever feel down there is always someone around to cheer me up.
I have made friends here but I also have my own independence in which the team encourage and love being able to pop down to the shops.
There is lots of happy entertainment that brings smiles to people's faces.
I've also put on a stone in weight due to the lovely food prepared by the Chef and the lovely cakes out in the cafe area everyday.
I really have made the best decision as my Daughter is now my Daughter and not my carer.
31 December 2025
My father became a resident following a stroke that he suffered a few months ago. The transition and transfer from hospital was seamless and the care that he has received since has been exceptional, kind , caring and attentive all of the time. Everyone is so friendly and professional providing me
and my family with the confidence that my father is happy , comfortable and well looked after. Effie and Peace are always on hand to answer questions and help wherever they can .Thanks to all!
Latest Reviews for Heather View
22 January 2026
Always received in a friendly manner. Mum seems to be well looked after and is settled. The food is good and we are grateful to be included when we visit. It is always nice to bring out dogs and everyone is kind.
20 January 2026
Very pleased with the way my mother is looked after.
Staff are very good and helpful.
It is very clean and has a lovely atmosphere.
19 January 2026
Mum is always well cared for and treated with dignity and kindness, even when she is difficult. The home and facilities are beautifully kept, and I always feel relaxed and welcome. The food is lovely, and there are lots of activities and entertainment offered to the residents.
16 January 2026
Excellent care of the father.
Lots of activities.
Staff are kind & caring.
Clean & tidy rooms - including communal areas.
Entertainment is great.
16 January 2026
I always receive a warm, friendly welcome and I have been made to feel part of the home's family! The staff are amazing, especially in the reception. The initial warm welcome is second to none.
15 January 2026
I am happy that my father is well cared for and settled. He seems content, and that is also how visitors see him. Sometimes his personal items go missing, so we can't leave his food treats out for him - but then he doesn't see them. - This is a little bit sad.
It can be difficult to talk to him in
the common areas because the music is too loud.
Staff are always welcoming and helpful.
14 January 2026
Dad has received excellent care in his first year in Heather View. Mom died in June, and the staff have been consistently kind and supportive. They are extremely patient with Dad's repeated questions about Mum's absence.
I don't think we could have found a better place for him with his complex
needs.
13 January 2026
Mum has been at Heather View for just over a year. There have been some minor 'teething' issues, but generally everything has been very good. Minor interactions with cloths being lost, hearing aids not working, etc, but once raised, these have been addressed. Mum is very happy, even referring to it
as 'her lounge'. So generally, very happy with the care and attention she receives.
12 January 2026
I have found the experience of having a relative at Heather View to be very positive. The staff have been friendly and kind. I know that I can receive help and advice if I need it, and my relative has settled very quickly into an environment very different to their own home.
It is a comfort to know
that medical support is quickly available from the home as well as the local GPs.
The monthly meetings are useful and connect us to the management team who are keen to be available and helpful.
12 January 2026
Staff are friendly and very caring and make the whole family feel welcome and at home. Heatherview is a lovely home, it is always clean and the rooms are modern and very comfortable. Every effort is made to help the residents settle in and to enjoy their time there.
08 January 2026
I have been in Heather View for nearly 3 years, after losing my husband of 60 years. The staff have looked after me so well bringing me up from very dark places at times. The food is good and there is plenty to do if I want to! I have lived in the area for 55 years and find I am meeting up with old
friends. Love our garden and look forward to the summer coming!
08 January 2026
When we pulled into the entrance of Heather View 16 months ago I was not amazed with the rather austere building but once inside it was very different. A warm welcome, light, bright décore greeted me. I was genuinely taken back by the lively atmosphere. Whoever planned this layout certainly knew
what they were doing. I was very taken with the facilities that we could use and enjoy. What a treat! No more empty, lonely evenings. Since being here I have enjoyed listening to a wide range of singers, taking part in special events and entertaining my friends and family.
08 January 2026
As soon as myself and another member of our family, we were really very impressed with the home as soon as we walked through the doors.
Light, clean, comfortable very warm and inviting. We had looked at other homes in the area, and they were very disappointing. Where you leave your family you want
them to be well looked after, comfortable, and this what I've found by placing our sister here. She has settled in very quickly and loves all the staff. Well done Heather View and thank you for accepting our sister into your care.
08 January 2026
My mum enjoyed her respite stay at Heather View care home, she laughed and made lots of memories here, the staff were amazing with her, she felt safe here. Overall the best care home, I highly recommend it.
08 January 2026
Heather View is a five star care home. Mum has been a resident for five years ow and has had exceptional care throughout that time. She is treated with extreme dignity and love from all the staff at all times. I cannot recommend Heather View enough if you want your loved one to be looked after in
the most caring environment as possible. It really is a home from home.
08 January 2026
Dad has been @ Heather View for 3 months - settled in very quickly and is loving all the wonderful staff and "busyness".
The transition from his home of 55 years was so much easier than I had thought it would be!
Well done everyone!
08 January 2026
When I ask mum if she likes Heather View she describes it as a "comfort blanket". You couldn't ask for more than that. Mum is well looked after and happy, the staff are fun and welcoming and it's always a pleasure to visit her.
05 January 2026
From arriving at reception and on every floor everyone very helpful . Heather View tries hard to help the residents , keep them entertained , well fed and generally looked after .
It's a labour intensive job , with dedicated staff .
Thank you .
31 December 2025
I have lived at Heather View for over a year, I had lost my Husband at that time and with also living with Parkinson's I made the decision to live here. As soon as I walked through the door of Heather View, i immediately felt like I had a comfort blanket around me. The staff and Management team are
excellent and are really supportive and caring.
I did not think my initial feeling would last but it has done and I am more happier than I ever thought I could be. If I ever feel down there is always someone around to cheer me up.
I have made friends here but I also have my own independence in which the team encourage and love being able to pop down to the shops.
There is lots of happy entertainment that brings smiles to people's faces.
I've also put on a stone in weight due to the lovely food prepared by the Chef and the lovely cakes out in the cafe area everyday.
I really have made the best decision as my Daughter is now my Daughter and not my carer.
31 December 2025
My father became a resident following a stroke that he suffered a few months ago. The transition and transfer from hospital was seamless and the care that he has received since has been exceptional, kind , caring and attentive all of the time. Everyone is so friendly and professional providing me
and my family with the confidence that my father is happy , comfortable and well looked after. Effie and Peace are always on hand to answer questions and help wherever they can .Thanks to all!