Heather View

Beacon Road, Crowborough TN6 1AS
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9.7 145 Reviews
  • Heather View, Crowborough
Heather View in Crowborough offers high-quality care in luxury surroundings. The dedicated team works hard to provide respite and permanent residential, nursing and dementia care for older people. They also offer compassionate end of life care.

The home has been designed with residents in mind. There are a range of premium facilities including a café, cinema room and hair salon, helping residents to continue to live a fulfilling life in a safe and happy environment.

There is always something to do at Heather View. The team get to know every resident, learning about each individual’s hobbies and interests, and they create care and lifestyle plans tailored to their needs.

Heather View is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.
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Care Provided by Heather View

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1887
  • Self-Funded Residential Dementia Care: from £1982
  • Self-Funded Nursing Care: from £2152
  • Self-Funded Nursing Dementia Care: from £2247
  • RESPITE Self-Funded Residential Care: from £2097
  • RESPITE Self-Funded Residential Dementia Care: from £2192
  • RESPITE Self-Funded Nursing Care: from £2362
  • RESPITE Self-Funded Nursing Dementia Care: from £2457

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Heather View to find out the exact price for your requirements.

Contact Heather View to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Heather View to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sadie Hudson (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013
  • Number of floors: 1

Room Information

  • Single Rooms (74)
  • Single Rooms with Ensuite Wet Room (74)

Heather View Reviews (145)

9.7

Heather View has a Review Score of 9.7 (9.748) out of 10, based on 37 reviews in the last 2 years.
Over all time Heather View has 145 reviews.

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Reviewer Connection to Heather View
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Review from Amanda H (Daughter of Resident) published on 22 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always received in a friendly manner. Mum seems to be well looked after and is settled. The food is good and we are grateful to be included when we visit. It is always nice to bring out dogs and everyone is kind.
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Review from Therese S (Daughter of Resident) published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the way my mother is looked after.
Staff are very good and helpful.
It is very clean and has a lovely atmosphere.
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Review from Kathy F (Daughter of Resident) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is always well cared for and treated with dignity and kindness, even when she is difficult. The home and facilities are beautifully kept, and I always feel relaxed and welcome. The food is lovely, and there are lots of activities and entertainment offered to the residents.
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Review from Emma L (Daughter of Resident) published on 16 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent care of the father.
Lots of activities.
Staff are kind & caring.
Clean & tidy rooms - including communal areas.
Entertainment is great.
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Review from Gary M (Nephew of Resident) published on 16 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always receive a warm, friendly welcome and I have been made to feel part of the home's family! The staff are amazing, especially in the reception. The initial warm welcome is second to none.
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Review from C B (Daughter of Resident) published on 15 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy that my father is well cared for and settled. He seems content, and that is also how visitors see him. Sometimes his personal items go missing, so we can't leave his food treats out for him - but then he doesn't see them. - This is a little bit sad.
It can be difficult to talk to him in
the common areas because the music is too loud.
Staff are always welcoming and helpful.
Reply from Samantha Debenham, Reviews Team at Heather ViewThank you very much for taking the time to share your feedback with us. We are pleased to hear that your father is settled, content, and well cared for, and that this is reflected in how he presents to visitors. His comfort and wellbeing are always our priority, so your reassurance means a great deal to our team.
We appreciate you raising the points about personal items and food treats. Unfortunately, within a dementia care environment, items can sometimes be moved or misplaced unintentionally, and we understand how sad it can feel when this affects your father’s enjoyment. We will reflect on this and continue to look for ways to support residents in safely accessing their personal items.
Thank you also for highlighting the concern regarding music volume in communal areas. We are sorry to hear that this has caused some communication difficulties. Music is often used therapeutically; however, we recognise the importance of ensuring it does not make communication difficult. We will share this feedback with the team and review how we manage sound levels to better support conversation and meaningful interaction. We have several other spaces that can be used if you prefer more private time to spend with your father.
Finally, we are delighted to hear your kind comments about our staff. Creating a welcoming, supportive atmosphere for residents and families is very important to us, and your words will be shared with the team.
Thank you again for your thoughtful feedback. Please do not hesitate to speak with us directly if there is ever anything you would like to discuss further.
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Review from Ralph B (Son-in-law of Resident) published on 14 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad has received excellent care in his first year in Heather View. Mom died in June, and the staff have been consistently kind and supportive. They are extremely patient with Dad's repeated questions about Mum's absence.
I don't think we could have found a better place for him with his complex needs.
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Review from Deborah F (Daughter of Resident) published on 13 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Heather View for just over a year. There have been some minor 'teething' issues, but generally everything has been very good. Minor interactions with cloths being lost, hearing aids not working, etc, but once raised, these have been addressed. Mum is very happy, even referring to it
as 'her lounge'. So generally, very happy with the care and attention she receives.
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Review from L W (Relative of Resident) published on 12 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the experience of having a relative at Heather View to be very positive. The staff have been friendly and kind. I know that I can receive help and advice if I need it, and my relative has settled very quickly into an environment very different to their own home.
It is a comfort to know
that medical support is quickly available from the home as well as the local GPs.
The monthly meetings are useful and connect us to the management team who are keen to be available and helpful.
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Review from S E (Son of Resident) published on 12 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are friendly and very caring and make the whole family feel welcome and at home. Heatherview is a lovely home, it is always clean and the rooms are modern and very comfortable. Every effort is made to help the residents settle in and to enjoy their time there.
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Review from Carole D (Resident) published on 8 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been in Heather View for nearly 3 years, after losing my husband of 60 years. The staff have looked after me so well bringing me up from very dark places at times. The food is good and there is plenty to do if I want to! I have lived in the area for 55 years and find I am meeting up with old
friends. Love our garden and look forward to the summer coming!
Reply from Amy Gullett, Reviews Team at Heather ViewThank you so much for sharing your experience. We’re truly honored to have supported you over the past three years and are delighted to hear that our team has been able to provide care, companionship, and comfort during such a significant time in your life. It’s wonderful that you enjoy the food, activities, and our garden, as well as reconnecting with old friends in the community. Thank you again for taking the time to write this review.
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Review from Patience H (Resident) published on 8 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When we pulled into the entrance of Heather View 16 months ago I was not amazed with the rather austere building but once inside it was very different. A warm welcome, light, bright décore greeted me. I was genuinely taken back by the lively atmosphere. Whoever planned this layout certainly knew what
they were doing. I was very taken with the facilities that we could use and enjoy. What a treat! No more empty, lonely evenings. Since being here I have enjoyed listening to a wide range of singers, taking part in special events and entertaining my friends and family.
Reply from Amy Gullett, Reviews Team at Heather ViewThank you very much for sharing your experience and reflections. We’re delighted to hear that, once inside Heather View, you felt welcomed by the warm, light, and lively atmosphere, and that the layout and facilities have enhanced your time with us. It’s wonderful to know that you’ve enjoyed the variety of entertainment that is offered at Heather View.
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Review from S L (Sister of Resident) published on 8 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As soon as myself and another member of our family, we were really very impressed with the home as soon as we walked through the doors.
Light, clean, comfortable very warm and inviting. We had looked at other homes in the area, and they were very disappointing. Where you leave your family you want
them to be well looked after, comfortable, and this what I've found by placing our sister here. She has settled in very quickly and loves all the staff. Well done Heather View and thank you for accepting our sister into your care.
Reply from Amy Gullett, Reviews Team at Heather ViewThank you very much for taking the time to share your experience. We’re delighted to hear that you felt so positively about Heather View from the moment you arrived and that our home felt welcoming, comfortable, and inviting. We understand how important it is to trust those caring for a loved one, and we’re honored that you chose Heather View. Thank you for your kind words.
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Review from Maxine H (Daughter of Resident) published on 8 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum enjoyed her respite stay at Heather View care home, she laughed and made lots of memories here, the staff were amazing with her, she felt safe here. Overall the best care home, I highly recommend it.
Reply from Amy Gullett, Reviews Team at Heather ViewThank you very much for taking the time to leave a review. We’re delighted to hear that your mum enjoyed her respite stay at Heather View and that she felt safe, happy, and well cared for during her time with us.
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Review from Chris L (Son of Resident) published on 8 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Heather View is a five star care home. Mum has been a resident for five years ow and has had exceptional care throughout that time. She is treated with extreme dignity and love from all the staff at all times. I cannot recommend Heather View enough if you want your loved one to be looked after in the
most caring environment as possible. It really is a home from home.
Reply from Amy Gullett, Reviews Team at Heather ViewThank you very much for your wonderful review and continued trust in Heather View. We’re truly honored to have supported your mum over the past five years and are delighted to hear that she has consistently received exceptional care. Treating our residents with dignity, kindness, and compassion is at the heart of everything we do. Thank you for your heartfelt recommendation.
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Review from Gill G (Daughter of Resident) published on 8 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been @ Heather View for 3 months - settled in very quickly and is loving all the wonderful staff and "busyness".
The transition from his home of 55 years was so much easier than I had thought it would be!
Well done everyone!
Reply from Amy Gullett, Reviews Team at Heather ViewThank you so much for your lovely feedback. We’re delighted to hear that your dad has settled in so well and is enjoying the atmosphere, activities, and support from our team. We understand how significant a transition this can be, especially after so many years at home, and we’re pleased that we were able to make this move as smooth and positive as possible. Your kind words mean a great deal to everyone at Heather View — thank you for sharing your experience.
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Review from Tracy R (Daughter of Resident) published on 8 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I ask mum if she likes Heather View she describes it as a "comfort blanket". You couldn't ask for more than that. Mum is well looked after and happy, the staff are fun and welcoming and it's always a pleasure to visit her.
Reply from Amy Gullett, Reviews Team at Heather ViewThank you very much for sharing such a lovely review. We’re truly honored that your mum describes Heather View as her “comfort blanket� — that means a great deal to us. We’re delighted to hear that she is happy, well cared for, and that you always feel welcome when visiting. Thank you again.
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Review from Nick N (Son of Resident) published on 5 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
From arriving at reception and on every floor everyone very helpful . Heather View tries hard to help the residents , keep them entertained , well fed and generally looked after .
It's a labour intensive job , with dedicated staff .
Thank you .
Reply from Amy Gullett, Reviews Team at Heather ViewThank you very much for taking the time to share your kind feedback. We’re delighted to hear that you found our team helpful throughout Heather View. Our lifestyle team work hard to provide an activities programme for all our residents here
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Review from R P (Resident) published on 31 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have lived at Heather View for over a year, I had lost my Husband at that time and with also living with Parkinson's I made the decision to live here. As soon as I walked through the door of Heather View, i immediately felt like I had a comfort blanket around me. The staff and Management team are
excellent and are really supportive and caring.
I did not think my initial feeling would last but it has done and I am more happier than I ever thought I could be. If I ever feel down there is always someone around to cheer me up.
I have made friends here but I also have my own independence in which the team encourage and love being able to pop down to the shops.
There is lots of happy entertainment that brings smiles to people's faces.
I've also put on a stone in weight due to the lovely food prepared by the Chef and the lovely cakes out in the cafe area everyday.
I really have made the best decision as my Daughter is now my Daughter and not my carer.
Reply from Amy Gullett, Reviews Team at Heather ViewThank you so much for sharing such a heartfelt and meaningful review.
We are truly honored that you chose Heather View at such a significant time in your life, and we are delighted to hear that you have found comfort, happiness, and support with us. Your description of feeling welcomed and cared for from the moment you arrived is exactly what we strive to achieve for every resident.
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Review from A I (Son of Resident) published on 31 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father became a resident following a stroke that he suffered a few months ago. The transition and transfer from hospital was seamless and the care that he has received since has been exceptional, kind , caring and attentive all of the time. Everyone is so friendly and professional providing me and
my family with the confidence that my father is happy , comfortable and well looked after. Effie and Peace are always on hand to answer questions and help wherever they can .Thanks to all!
Reply from Amy Gullett, Reviews Team at Heather ViewThank you very much for your thoughtful and positive review.
We are delighted to hear that your father's transition from hospital to Heather View was smooth and that the care he has received has been exceptional. Knowing that our teams kindness, attentiveness, and professionalism have given you and your family confidence and reassurance means a great deal to us.
Your kind words about Effie and Peace will be shared with them and the wider team, who will be encouraged to know their support is so appreciated. Thank you for trusting us with your fathers care and for taking the time to share your experience.
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Current Review Score: 9.7 (9.748)

Overview of Review Score

The Review Score of 9.7 (9.748) out of 10 for Heather View is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.748 for Heather View is calculated as follows: ( (340 Excellents x 5) + (80 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 432 Ratings = 4.748
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heather View is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 May 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (102)

Meet the Team (1)

Sadie

Sadie Hudson

Job Title: Home Manager

After 12 years working in care homes, I decided to join Care UK due to the outstanding reputation they are recognised for and leading the way forward.


The input into developing their teams acknowledges staff and rewards them for their hard work and commitment.


Outside of work, I love walking in the countryside, which I discovered at the start of lockdown. I attend gym fitness classes and enjoy weight training as this really does help keep a positive mindset and helps alleviate stress.


My favorite part of each day at Heather View is being on the floor and talking to residents, and hearing their ideas and suggestions. For me, it is important to enable the residents to be involved in the running of the home so they feel included and valued.


I look forward to leading and developing the home team, as well as giving and enabling opportunities for the residents to create meaningful moments.

Frequently Asked Questions about Heather View

What types of Care is Heather View registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Heather View have?

There are 74 Single Rooms.

What are the Facilities & Services at Heather View?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Heather View to the centre of Crowborough?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heather View to verify any information. View our terms and conditions. Heather View has an Enhanced Service - more info.