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Heather View

Beacon Road, Crowborough, East Sussex TN6 1AS
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Staff are very good and helpful. It is very clean and has a lovely atmosphereTherese S(Daughter of Resident/Service User)
Heather View, Crowborough
Heather View, Crowborough
Heather View, Crowborough

Heather View in Crowborough offers high-quality care in luxury surroundings. The dedicated team works hard to provide respite and permanent residential, nursing and dementia care for older people. They also offer compassionate end of life care.

The home has been designed with residents in mind. There are a range of premium facilities including a café, cinema room and hair salon, helping residents to continue to live a fulfilling life in a...  

Care Provided by Heather View

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,995From £2,244
Residential Dementia CareFrom £2,090From £2,351
Nursing CareFrom £2,260From £2,542
Nursing Dementia CareFrom £2,355From £2,649
Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.

Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Heather View to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Sadie Hudson(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013
  • Number of floors: 1

Room Information

  • Single Rooms (74)
  • Single Rooms with ensuite Wet Room (74)

Heather View Reviews (149)

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9.7

Heather View has a Review Score of 9.7 (9.743) out of 10, based on 35 reviews in the last 2 years. Over all time Heather View has 149 reviews.

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Showing 149 reviews matching selected criteria
Review from Tracy R (Daughter of Resident) published on 8 January 2026 Submitted via Postal Card
Overall Experience

When I ask mum if she likes Heather View she describes it as a "comfort blanket". You couldn't ask for more than that. Mum is well looked after and happy, the staff are fun and welcoming and it's always a pleasure to visit her.

Reply from Amy Gullett, Reviews Team at Heather View

Thank you very much for sharing such a lovely review. We’re truly honored that your mum describes Heather View as her “comfort blanketâ€? — that means a great deal to us. We’re delighted to hear that she is happy, well cared for, and that you always feel welcome when visiting. Thank you again.

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Review from Nick N (Son of Resident) published on 5 January 2026 Submitted via Website
Overall Experience
From arriving at reception and on every floor everyone very helpful . Heather View tries hard to help the residents , keep them entertained , well fed and generally looked after .
It's a labour intensive job , with dedicated staff .

Thank you .

Reply from Amy Gullett, Reviews Team at Heather View

Thank you very much for taking the time to share your kind feedback. We’re delighted to hear that you found our team helpful throughout Heather View. Our lifestyle team work hard to provide an activities programme for all our residents here

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Review from R P (Resident / Service User) published on 31 December 2025 Submitted via Website
Overall Experience
I have lived at Heather View for over a year, I had lost my Husband at that time and with also living with Parkinson's I made the decision to live here. As soon as I walked through the door of Heather View, i immediately felt like I had a comfort blanket around me. The staff and Management team are excellent and are really supportive and caring.
I did not think my initial feeling would last but it has done and I am more happier than I ever thought I could be. If I ever feel down there is always someone around to cheer me up.
I have made friends here but I also have my own independence in which the team encourage and love being able to pop down to the shops.
There is lots of happy entertainment that brings smiles to people's faces.
I've also put on a stone in weight due to the lovely food prepared by the Chef and the lovely cakes out in the cafe area everyday.

I really have made the best decision as my Daughter is now my Daughter and not my carer.

Reply from Amy Gullett, Reviews Team at Heather View
Thank you so much for sharing such a heartfelt and meaningful review.

We are truly honored that you chose Heather View at such a significant time in your life, and we are delighted to hear that you have found comfort, happiness, and support with us. Your description of feeling welcomed and cared for from the moment you arrived is exactly what we strive to achieve for every resident.

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Review from A I (Son of Resident) published on 31 December 2025 Submitted via Website
Overall Experience

My father became a resident following a stroke that he suffered a few months ago. The transition and transfer from hospital was seamless and the care that he has received since has been exceptional, kind , caring and attentive all of the time. Everyone is so friendly and professional providing me and my family with the confidence that my father is happy , comfortable and well looked after. Effie and Peace are always on hand to answer questions and help wherever they can .Thanks to all!

Reply from Amy Gullett, Reviews Team at Heather View
Thank you very much for your thoughtful and positive review.

We are delighted to hear that your father's transition from hospital to Heather View was smooth and that the care he has received has been exceptional. Knowing that our teams kindness, attentiveness, and professionalism have given you...  

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Review from P H (Daughter of Resident) published on 31 December 2025 Submitted via Website
Overall Experience

Heather View has provided excellent care for my Mum over the last 2 years. I really could not ask for anything more. She takes part in the different activities that are on offer and has been taken out on trips. Medical care is given with attention to all that is needed. The staff know my Mum so well and are always happy to explain how she is doing. I really cannot ask for any better care for my Mum. Thank you to all the staff.

Reply from Amy Gullett, Reviews Team at Heather View
Thank you so much for taking the time to share such a kind and thoughtful review.

We are truly delighted to hear that your mum has received excellent care during her time at Heather View. It's wonderful to know that she enjoys the activities and trips, and that you feel confident in the medical...  

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Review from A A (Wife of Resident) published on 10 June 2025 Submitted via Postal Card
Overall Experience
I had not intended to visit my husband much, whilst he was there, it was a respite for me. However, I was not totally happy with the level of care on the nursing wing. I felt I was always chasing, reminding and asking - my husband often left naked.

The home, whilst very fancy front of house, is tired & lacks attention elsewhere. Wheelchairs are broken, bits missing, cutlery dirty & cheap. Food satisfactory but cold, on cold plates.

Reply from Samantha Debenham, Reviews Team at Heather View
Thank you for sharing your thoughts regarding Heather View. We are incredibly sorry to hear that this has been your experience in our home.

We are sorry to hear you were dissatisfied with the level of care provided. Our staff work hard to support all residents to the best of their ability and...  

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Review from Jono D (Son of Resident) published on 3 June 2025 Submitted via Website
Overall Experience
2 and half years ago , my Dad who cared for my mum passed away!
Mum who has had to deal with M.S for over 20 years and has lost her mobility asked me to look for care homes in Crowborough and particularly expressed an interest in Heatherview.
Fortunately rooms were available and within a week of Dad passing Mum had moved in.
We both from day one have had no regrets over this decision, indeed through the care, activities , balanced diet , Mum from being a prisoner in her own home is now having an enriched life in her latter years, going forward I have no worries about the care mum receives , the carers at Heatherview are awesome and are more like close friends.

They are very attentive and great at communication, they really do care and that is so important to us!

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Review from S B (Daughter of Resident) published on 18 March 2025 Submitted via Postal Card
Overall Experience

Lovely light and airy residential care home. All staff are friendly caring and helpful. A warm inviting welcome from the first visit for both my parents and their month stay for respite.

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Review from P R (Wife of Resident) published on 17 March 2025 Submitted via Postal Card
Overall Experience
The staff are always helpful, supportive + happy. They always have time to talk to to you about any concerns you may have.

My only issue I have is the clothes my husband wears have all shrunk which makes them uncomfortable for him to wear especially jumpers, joggers + cardigans.

Reply from Samantha Debenham, Reviews Team at Heather View

Thank you for taking the time to share your feedback regarding Heather View. We're delighted to hear that you find our team helpful, supportive, and always willing to listen to any concerns you may have. At Care UK we strive to provide outstanding, compassionate care and are glad to know that this...  

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Review from E J (Granddaughter of Resident) published on 6 March 2025 Submitted via Postal Card
Overall Experience

Since my nan has been here we have had such great care they have all been so caring and welcoming and making my nan our family feel so comfortable, they are so kind and caring no matter how difficult things could be with my nan, I am so greatful for their care they have shown. honestly 10/10 experience.

Reply from Rene Lubbock, Reviews Team at Heather View

Thank you very much for taking the time to leave us such great feedback about your experience. It is much appreciated.At Heather View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been such a positive one. Kindest regards to you & your family. Heather View care home.

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Review from L M (Grandson of Resident) published on 4 March 2025 Submitted via Postal Card
Overall Experience

When my nan was admitted, there was concern that she may have felt alone, as she was a very sociable person, and enjoyed company. However, the staff have shown extreme support and care for my nan, making sure she is never alone. For example, sitting with her at dinner and having conversations with her even though she was unable to fully respond back. The level of care relaxed any concerns knowing that she was in a comfortable environment and her needs were met fully. We are all so grateful for the job done at Heather view and we could not be more grateful.

Reply from Rene Lubbock, Reviews Team at Heather View

Thank you very much for taking the time to leave us feedback about your experience.It is always great to get such positive feedback from resident's relatives. It really is appreciated & I will pass on your feedback to our care staff.At Heather View Care Home - Care UK we set a high standard for...  

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Review from C M (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card
Overall Experience

My mum was transferred to Heather View in December 2024, we were all welcomed, the team always greeted us with a smile. I cannot voice how outstanding the home is. My mum is cared for with love and dignity, always. Family are treated inclusively. Every member of the team here are professional, caring and actively listen. My mum could not be cared for better. The home is beautiful, a home from home. Communication is outstanding, I could not recommend Heather View more highly. Thank you, beyond words.

Reply from Rene Lubbock, Reviews Team at Heather View

Thank you very much for taking the time to leave us such wonderful feedback about your experience.At Heather View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been such a positive one.Kind regards from everyone at Heather View care home.

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Review from C S (Son of Resident) published on 24 January 2025 Submitted via Website
Overall Experience

My father is very happy here. Friendly and attentive staff and great facilities. Lots of activities, so never a dull moment for the residents. The downstairs cafe area is great for visiting, especially for grandchildren who like the ambience there.

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Review from Maria V (Daughter of Resident) published on 30 October 2024 Submitted via Website
Overall Experience
My father has been at Heather View for 2 weeks now after moving from a very unsatisfactory previous care home. The difference has been night and day in my father's demeanour and we are so delighted so far with the care he is receiving. From the first contact to the day-to-day care and attention, we cannot fault the support, professionalism, nurturing and kind staff at all levels. My father, whilst with advanced dementia and terminal cancer, is still social and is enjoying the many activities Heather View offers, very much tailored to the needs of dementia residents. We love seeing him enjoy a glass of wine with his lunch and being treated with respect and dignity. With a cinema, activity room, music room, cafe, hairdressers and beautiful bright and light en-suite bedrooms, it really is a lovely environment.

Having viewed over 12 homes to find the right place for our father we are so delighted to have found Heather View and know that our father's end-of-life care is the best it can be.

Reply from Lisa Phillips, Reviews Team at Heather View

Thank you so very much for taking the time to leave us feedback about your experience. At Heather View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to...  

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Review from Rachel F (Daughter of Resident) published on 4 September 2024 Submitted via Website
Overall Experience
My mum went to Heather View for a period of recovery following a hospital admission.
The staff at Heather View were absolutely amazing, showing nothing but care, kindness and love to Mum, enabling her to recover sufficiently to return home. The staff seemed genuinely happy to help Mum in any way they could and always had time for her, nothing ever seemed too much trouble both in the care they provided and the time they spent just having a chat, which she loved.
The staff were wonderful to my Dad on his daily visits too, always making him feel welcome and part of the Heather View family.

The manager and her team were an enormous support to my sister and me at what was an incredibly difficult and emotional time, they went above and beyond in every way. Thank you!

Reply from Rene Lubbok, Home Manager at Heather View
Thank you very much for taking the time to leave us such a great review of your experience.
At Heather View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

If you would like to provide us any further...  

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Review from C W (Daughter of Resident) published on 2 July 2024 Submitted via Website
Overall Experience

My Dad has been a resident for 4 months and is continuing his care at Heather View. The team has been excellent from all team members, and management for support with all aspects of the transition to Heather View and Dad's continuing care and from the team on Ashdown Suite. In the short time, Dad has been a resident, every member of the team has made outstanding contributions to ease the settling-in process. As Dad's care needs have increased, they have been discreet and professional in communicating when his needs have increased and sensitive to help us understand the decisions made. Dad has needed to move to the Broadstone suite to access more support necessary to meet his needs and Heather View has endeavoured to listen to family members' wishes to include them in this process of a move. I really feel the team have got to know Dad well and offers a holistic approach to his well-being as well as what his physical needs are now demanding. I can't praise Heather's view enough, thank you all!

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Review from Mark A (Power of Attorney of Resident) published on 15 May 2024 Submitted via Website
Overall Experience
This is the first time I have been involved with looking after the care of an elderly relative.
Three of us looked around the home together and made a unanimous decision to choose Heather View.
Now one month down the line I can honestly say I am very happy with her care and how we have been supported sorting out everything else.
The management, care staff, and support staff have all been brilliant.

I would not hesitate to recommend Heather View.

Reply from Lisa Phillips, Reviews Team at Heather View

Thank you very much for taking the time to leave us feedback about your experience, we really appreciate you taking the time to share your experience with us. At Heather View Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has...  

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Review from Quentin S (Son of Resident) published on 14 March 2024 Submitted via Website
Overall Experience

My mother has recently become a resident of Heather View and we found the staff helpful, understanding and very kind. My mother has settled in well and is comfortable and well cared for. This is my first experience of long-term care and I would not hesitate to recommend Heather View.

Reply from Lisa Phillips, Reviews Team at Heather View

Hi Quentin, thank you very much for taking the time to leave us feedback about your experience. At Heather View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. It is our privilege to care for Mum and we...  

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Review from J B (Son of Resident) published on 14 March 2024 Submitted via Website
Overall Experience

Heather View has provided care for my mother for more than six months now. Making the decision to move Mum into care was a very hard decision for me and my sister. It was a difficult time that the staff at Heather View helped make so much easier. Mum is settled now, and our visits are much easier. The facilities are great for us to have a coffee and something to eat in pleasant surroundings while chatting with Mum. To know Mum is being looked after by caring staff means alot to us, and we are very grateful Mum is being cared for here.

Reply from Lisa Phillips, Reviews Team at Heather View

Thank you very much for taking the time to leave us feedback about your experience. At Heather View Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, to share your experience with us and others in the online community, we really do appreciate it.

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Review from Kim M (Daughter of Resident) published on 14 March 2024 Submitted via Website
Overall Experience
My dad was very against moving into respite care, but after looking after Mum with Alzheimer's for the past six years, really needed a rest and some help. We tried last summer for them to go to a home at Bexhill, but after one day of being there, he wanted to go home.

We all visited Heather View, and after being shown around, Dad was very keen to move there; it is truly like a 5-star all-inclusive hotel, with the bonus of being completely looked after. All the staff are professional and caring looking after Mum and Dad. They have now been there eight days and loving it. We are now hoping they will stay permanently. Spend the rest of their lives without struggling. Everyone deserves that!

Reply from Lisa Phillips, Reviews Team at Heather View

Thank you very much for taking the time to leave us feedback about your experience. At Heather View Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We are so glad that Mum and Dad have settled in so well...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 May 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (44) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Heather View.

Awards / Recognitions (118)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Meet the Team (1)

Sadie Hudson
Sadie HudsonJob Title:Home Manager

After 12 years working in care homes, I decided to join Care UK due to the outstanding reputation they are recognised for and leading the way forward.

The input into developing their teams acknowledges staff and rewards them for their hard work and commitment.

Outside of work, I love walking in the countryside, which I discovered at the start of lockdown. I attend gym fitness classes and enjoy weight training as this really does help keep a positive mindset and helps alleviate stress.

My favorite part of each day at Heather View is being on the floor and talking to residents, and hearing their ideas and suggestions. For me, it is important to enable the residents to be involved in the running of the home so they feel included and valued.

I look forward to leading and developing the home team, as well as giving and enabling opportunities for the residents to create meaningful moments.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heather View to verify any information. View our terms and conditions. Heather View has an Enhanced Service -more info.