
Staff are very good and helpful. It is very clean and has a lovely atmosphereTherese S(Daughter of Resident/Service User)



Staff are very good and helpful. It is very clean and has a lovely atmosphereTherese S(Daughter of Resident/Service User)



Heather View in Crowborough offers high-quality care in luxury surroundings. The dedicated team works hard to provide respite and permanent residential, nursing and dementia care for older people. They also offer compassionate end of life care.
The home has been designed with residents in mind. There are a range of premium facilities including a café, cinema room and hair salon, helping residents to continue to live a fulfilling life in a...
Care Provided by Heather View
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 74 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Heather View for full pricing details and T&Cs.
Contact Heather View to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Sadie Hudson(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2013
- Number of floors: 1
Room Information
- Single Rooms (74)
- Single Rooms with ensuite Wet Room (74)
Heather View Reviews (149)
Heather View has a Review Score of 9.7 (9.743) out of 10, based on 35 reviews in the last 2 years.
Over all time Heather View has 149 reviews.
When I ask mum if she likes Heather View she describes it as a "comfort blanket". You couldn't ask for more than that. Mum is well looked after and happy, the staff are fun and welcoming and it's always a pleasure to visit her.
Thank you very much for sharing such a lovely review. We’re truly honored that your mum describes Heather View as her “comfort blanketâ€? — that means a great deal to us. We’re delighted to hear that she is happy, well cared for, and that you always feel welcome when visiting. Thank you again.
It's a labour intensive job , with dedicated staff .
Thank you .
Thank you very much for taking the time to share your kind feedback. We’re delighted to hear that you found our team helpful throughout Heather View. Our lifestyle team work hard to provide an activities programme for all our residents here
I did not think my initial feeling would last but it has done and I am more happier than I ever thought I could be. If I ever feel down there is always someone around to cheer me up.
I have made friends here but I also have my own independence in which the team encourage and love being able to pop down to the shops.
There is lots of happy entertainment that brings smiles to people's faces.
I've also put on a stone in weight due to the lovely food prepared by the Chef and the lovely cakes out in the cafe area everyday.
I really have made the best decision as my Daughter is now my Daughter and not my carer.
We are truly honored that you chose Heather View at such a significant time in your life, and we are delighted to hear that you have found comfort, happiness, and support with us. Your description of feeling welcomed and cared for from the moment you arrived is exactly what we strive to achieve for every resident.
My father became a resident following a stroke that he suffered a few months ago. The transition and transfer from hospital was seamless and the care that he has received since has been exceptional, kind , caring and attentive all of the time. Everyone is so friendly and professional providing me and my family with the confidence that my father is happy , comfortable and well looked after. Effie and Peace are always on hand to answer questions and help wherever they can .Thanks to all!
We are delighted to hear that your father's transition from hospital to Heather View was smooth and that the care he has received has been exceptional. Knowing that our teams kindness, attentiveness, and professionalism have given you...
Heather View has provided excellent care for my Mum over the last 2 years. I really could not ask for anything more. She takes part in the different activities that are on offer and has been taken out on trips. Medical care is given with attention to all that is needed. The staff know my Mum so well and are always happy to explain how she is doing. I really cannot ask for any better care for my Mum. Thank you to all the staff.
We are truly delighted to hear that your mum has received excellent care during her time at Heather View. It's wonderful to know that she enjoys the activities and trips, and that you feel confident in the medical...
The home, whilst very fancy front of house, is tired & lacks attention elsewhere. Wheelchairs are broken, bits missing, cutlery dirty & cheap. Food satisfactory but cold, on cold plates.
We are sorry to hear you were dissatisfied with the level of care provided. Our staff work hard to support all residents to the best of their ability and...
Mum who has had to deal with M.S for over 20 years and has lost her mobility asked me to look for care homes in Crowborough and particularly expressed an interest in Heatherview.
Fortunately rooms were available and within a week of Dad passing Mum had moved in.
We both from day one have had no regrets over this decision, indeed through the care, activities , balanced diet , Mum from being a prisoner in her own home is now having an enriched life in her latter years, going forward I have no worries about the care mum receives , the carers at Heatherview are awesome and are more like close friends.
They are very attentive and great at communication, they really do care and that is so important to us!
Lovely light and airy residential care home. All staff are friendly caring and helpful. A warm inviting welcome from the first visit for both my parents and their month stay for respite.
My only issue I have is the clothes my husband wears have all shrunk which makes them uncomfortable for him to wear especially jumpers, joggers + cardigans.
Thank you for taking the time to share your feedback regarding Heather View. We're delighted to hear that you find our team helpful, supportive, and always willing to listen to any concerns you may have. At Care UK we strive to provide outstanding, compassionate care and are glad to know that this...
Since my nan has been here we have had such great care they have all been so caring and welcoming and making my nan our family feel so comfortable, they are so kind and caring no matter how difficult things could be with my nan, I am so greatful for their care they have shown. honestly 10/10 experience.
Thank you very much for taking the time to leave us such great feedback about your experience. It is much appreciated.At Heather View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been such a positive one. Kindest regards to you & your family. Heather View care home.
When my nan was admitted, there was concern that she may have felt alone, as she was a very sociable person, and enjoyed company. However, the staff have shown extreme support and care for my nan, making sure she is never alone. For example, sitting with her at dinner and having conversations with her even though she was unable to fully respond back. The level of care relaxed any concerns knowing that she was in a comfortable environment and her needs were met fully. We are all so grateful for the job done at Heather view and we could not be more grateful.
Thank you very much for taking the time to leave us feedback about your experience.It is always great to get such positive feedback from resident's relatives. It really is appreciated & I will pass on your feedback to our care staff.At Heather View Care Home - Care UK we set a high standard for...
My mum was transferred to Heather View in December 2024, we were all welcomed, the team always greeted us with a smile. I cannot voice how outstanding the home is. My mum is cared for with love and dignity, always. Family are treated inclusively. Every member of the team here are professional, caring and actively listen. My mum could not be cared for better. The home is beautiful, a home from home. Communication is outstanding, I could not recommend Heather View more highly. Thank you, beyond words.
Thank you very much for taking the time to leave us such wonderful feedback about your experience.At Heather View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been such a positive one.Kind regards from everyone at Heather View care home.
My father is very happy here. Friendly and attentive staff and great facilities. Lots of activities, so never a dull moment for the residents. The downstairs cafe area is great for visiting, especially for grandchildren who like the ambience there.
Having viewed over 12 homes to find the right place for our father we are so delighted to have found Heather View and know that our father's end-of-life care is the best it can be.
Thank you so very much for taking the time to leave us feedback about your experience. At Heather View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to...
The staff at Heather View were absolutely amazing, showing nothing but care, kindness and love to Mum, enabling her to recover sufficiently to return home. The staff seemed genuinely happy to help Mum in any way they could and always had time for her, nothing ever seemed too much trouble both in the care they provided and the time they spent just having a chat, which she loved.
The staff were wonderful to my Dad on his daily visits too, always making him feel welcome and part of the Heather View family.
The manager and her team were an enormous support to my sister and me at what was an incredibly difficult and emotional time, they went above and beyond in every way. Thank you!
At Heather View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
If you would like to provide us any further...
My Dad has been a resident for 4 months and is continuing his care at Heather View. The team has been excellent from all team members, and management for support with all aspects of the transition to Heather View and Dad's continuing care and from the team on Ashdown Suite. In the short time, Dad has been a resident, every member of the team has made outstanding contributions to ease the settling-in process. As Dad's care needs have increased, they have been discreet and professional in communicating when his needs have increased and sensitive to help us understand the decisions made. Dad has needed to move to the Broadstone suite to access more support necessary to meet his needs and Heather View has endeavoured to listen to family members' wishes to include them in this process of a move. I really feel the team have got to know Dad well and offers a holistic approach to his well-being as well as what his physical needs are now demanding. I can't praise Heather's view enough, thank you all!
Three of us looked around the home together and made a unanimous decision to choose Heather View.
Now one month down the line I can honestly say I am very happy with her care and how we have been supported sorting out everything else.
The management, care staff, and support staff have all been brilliant.
I would not hesitate to recommend Heather View.
Thank you very much for taking the time to leave us feedback about your experience, we really appreciate you taking the time to share your experience with us. At Heather View Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has...
My mother has recently become a resident of Heather View and we found the staff helpful, understanding and very kind. My mother has settled in well and is comfortable and well cared for. This is my first experience of long-term care and I would not hesitate to recommend Heather View.
Hi Quentin, thank you very much for taking the time to leave us feedback about your experience. At Heather View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. It is our privilege to care for Mum and we...
Heather View has provided care for my mother for more than six months now. Making the decision to move Mum into care was a very hard decision for me and my sister. It was a difficult time that the staff at Heather View helped make so much easier. Mum is settled now, and our visits are much easier. The facilities are great for us to have a coffee and something to eat in pleasant surroundings while chatting with Mum. To know Mum is being looked after by caring staff means alot to us, and we are very grateful Mum is being cared for here.
Thank you very much for taking the time to leave us feedback about your experience. At Heather View Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, to share your experience with us and others in the online community, we really do appreciate it.
We all visited Heather View, and after being shown around, Dad was very keen to move there; it is truly like a 5-star all-inclusive hotel, with the bonus of being completely looked after. All the staff are professional and caring looking after Mum and Dad. They have now been there eight days and loving it. We are now hoping they will stay permanently. Spend the rest of their lives without struggling. Everyone deserves that!
Thank you very much for taking the time to leave us feedback about your experience. At Heather View Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We are so glad that Mum and Dad have settled in so well...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 May 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (44) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Heather View.
Meet the Team (1)

After 12 years working in care homes, I decided to join Care UK due to the outstanding reputation they are recognised for and leading the way forward.
The input into developing their teams acknowledges staff and rewards them for their hard work and commitment.
Outside of work, I love walking in the countryside, which I discovered at the start of lockdown. I attend gym fitness classes and enjoy weight training as this really does help keep a positive mindset and helps alleviate stress.
My favorite part of each day at Heather View is being on the floor and talking to residents, and hearing their ideas and suggestions. For me, it is important to enable the residents to be involved in the running of the home so they feel included and valued.
I look forward to leading and developing the home team, as well as giving and enabling opportunities for the residents to create meaningful moments.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heather View to verify any information. View our terms and conditions. Heather View has an Enhanced Service -more info.