Heather View

My father is very happy here. Friendly and attentive staff and great facilities. Lots of activities, so never a dull moment for the residents. The downstairs cafe area is great for visiting, especially for grandchildren who like the ambience there.

Having viewed over 12 homes to find the right place for our father we are so delighted to have found Heather View and know that our father's end-of-life care is the best it can be.

The manager and her team were an enormous support to my sister and me at what was an incredibly difficult and emotional time, they went above and beyond in every way. Thank you!

My Dad has been a resident for 4 months and is continuing his care at Heather View. The team has been excellent from all team members, and management for support with all aspects of the transition to Heather View and Dad's continuing care and from the team on Ashdown Suite. In the short time, Dad has been a resident, every member of the team has made outstanding contributions to ease the settling-in process. As Dad's care needs have increased, they have been discreet and professional in communicating when his needs have increased and sensitive to help us understand the decisions made. Dad has needed to move to the Broadstone suite to access more support necessary to meet his needs and Heather View has endeavoured to listen to family members' wishes to include them in this process of a move. I really feel the team have got to know Dad well and offers a holistic approach to his well-being as well as what his physical needs are now demanding. I can't praise Heather's view enough, thank you all!

I would not hesitate to recommend Heather View.

My mother has recently become a resident of Heather View and we found the staff helpful, understanding and very kind. My mother has settled in well and is comfortable and well cared for. This is my first experience of long-term care and I would not hesitate to recommend Heather View.

Heather View has provided care for my mother for more than six months now. Making the decision to move Mum into care was a very hard decision for me and my sister. It was a difficult time that the staff at Heather View helped make so much easier. Mum is settled now, and our visits are much easier. The facilities are great for us to have a coffee and something to eat in pleasant surroundings while chatting with Mum. To know Mum is being looked after by caring staff means alot to us, and we are very grateful Mum is being cared for here.

We all visited Heather View, and after being shown around, Dad was very keen to move there; it is truly like a 5-star all-inclusive hotel, with the bonus of being completely looked after. All the staff are professional and caring looking after Mum and Dad. They have now been there eight days and loving it. We are now hoping they will stay permanently. Spend the rest of their lives without struggling. Everyone deserves that!

Thank you.

This home is a great place. It is bright, spacious, and decorated to a high standard. The staff are warm, considerate, and engaging. The facilities are far above the 'norm'. I am glad that my father is able to live in this safe and comfortable environment.

Staff have been charming and very helpful. I feel very confident that my dad is well looked after and would recommend this home highly. It’s very easy to visit, and the facilities and cleanliness make it a pleasure to do so.

Heather View is an outstanding place of care.

My mother has been a resident for several months. We had visited quite a few other care homes and I'm glad we settled on Heather View. The staff in all the departments from the laundry, reception and management, as well as the care staff, are friendly and kind. Shouldn't forget the activity people either. The first time she was helped with a shower, she said the carer couldn’t have been kinder. I am updated with any changes relating to her health and an effort has been made with her particular diet.

Making the decision for my husband to go into long-term care was the hardest thing I have ever had to do. However, Heather View has been excellent, and although I still worry, I am beginning to realise it was the right decision. My husband, who is 76 years old and has Parkinson's Disease and Dementia, has been there a few weeks now, and I actually think he seems better in himself than when he was at home. There are activities to stimulate him, and the care staff are so good with him and look after him extremely well.

At the age of 98 and having had two falls at home within 12 months which resulted in weeks in hospital on each occasion, my mother transferred from hospital to Heather View two months ago, her first time in a care home. She is being very well looked after and has settled in, a tribute to the excellent care being given by the team responsible for her who are consistently capable and cheerful.

My mother is well cared for in a safe and comfortable home. Although my mother suffers from Alzheimer's she is very content with extremely caring and cheerful staff around her. Nothing seems to be too much trouble for the staff who are always there for her. I am reassured that she is in the best place for well-being and safety.

This is my wife's third visit to the home for respite. Over the past three years she has been in several homes, but Heather View has so much more to offer. She can be very hard to be looked after and be verbally very rude. The staff seem to overcome most of these problems.

We used Heather View for respite care last summer and now for permanent care, due to my father's infirmity. My father is close to 100 years old and all the staff cope enormously well with his needs and welfare, making him feel as much at home as possible. As a daily visitor to my father, I'm always impressed with the care and compassion that they show and the staff have got to know him as an individual and cater to his needs. Their communication with me is exemplary without fail. The facilities at Heather View Care Home are exceptional.

Everyone always has a smile on their faces and nothing is too much trouble.

My mother spent 2 weeks respite care at Heather View. It worked well for her and the family and it is likely we will use Heather View again. The facilities, activities and food were all impressive and the care provided by staff was excellent.