
Staff are very good and helpful. It is very clean and has a lovely atmosphereTherese S(Daughter of Resident/Service User)



Staff are very good and helpful. It is very clean and has a lovely atmosphereTherese S(Daughter of Resident/Service User)



Heather View in Crowborough offers high-quality care in luxury surroundings. The dedicated team works hard to provide respite and permanent residential, nursing and dementia care for older people. They also offer compassionate end of life care.
The home has been designed with residents in mind. There are a range of premium facilities including a café, cinema room and hair salon, helping residents to continue to live a fulfilling life in a...
Care Provided by Heather View
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 74 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Heather View for full pricing details and T&Cs.
Contact Heather View to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Sadie Hudson(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2013
- Number of floors: 1
Room Information
- Single Rooms (74)
- Single Rooms with ensuite Wet Room (74)
Heather View Reviews (149)
Heather View has a Review Score of 9.7 (9.743) out of 10, based on 35 reviews in the last 2 years.
Over all time Heather View has 149 reviews.
The food is wonderful and a good selection. She can always have friends and family for lunch which is a bonus when they travel from a long way.
Thank you.
Thank you so much for taking the time to leave us feedback about your experience.
At Heather View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
I would like the opportunity to discuss your...
This home is a great place. It is bright, spacious, and decorated to a high standard. The staff are warm, considerate, and engaging. The facilities are far above the 'norm'. I am glad that my father is able to live in this safe and comfortable environment.
Thank you very much for taking the time to leave us feedback about your experience. At Heather View Care Home- Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you. Many thanks, the Care UK team.
Staff have been charming and very helpful. I feel very confident that my dad is well looked after and would recommend this home highly. It’s very easy to visit, and the facilities and cleanliness make it a pleasure to do so.
Thank you very much for taking the time to leave us feedback about your experience. At Heather View care home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you. Many thanks, the Care UK team.
The standard of cleanliness and the food provided are excellent. The kitchen staff are wonderful and will always go the extra step to provide things my father particularly likes.
The care given to my mother, who has Alzheimer’s, and my father, who is wheelchair-bound, is compassionate and efficient. The staff in Heather View gave my father much more than just medical care. They take time to talk with him and support him emotionally.
The social life and activities for well-being are varied and well-planned. There are regular favourites which give an important routine and always something new to make life interesting.
Although they have a great deal to do, the staff always make time to discuss any concerns or questions regarding my parents’ care.
Heather View is an outstanding place of care.
At Heather View Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you so much for your time and for sharing your positive experience.
My mother has been a resident for several months. We had visited quite a few other care homes and I'm glad we settled on Heather View. The staff in all the departments from the laundry, reception and management, as well as the care staff, are friendly and kind. Shouldn't forget the activity people either. The first time she was helped with a shower, she said the carer couldn’t have been kinder. I am updated with any changes relating to her health and an effort has been made with her particular diet.
At Heather View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time.
Many thanks the Care UK team.
Making the decision for my husband to go into long-term care was the hardest thing I have ever had to do. However, Heather View has been excellent, and although I still worry, I am beginning to realise it was the right decision. My husband, who is 76 years old and has Parkinson's Disease and Dementia, has been there a few weeks now, and I actually think he seems better in himself than when he was at home. There are activities to stimulate him, and the care staff are so good with him and look after him extremely well.
At Heather View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you so much for taking the time to share this with us.
Many thanks; the Care UK team
At the age of 98 and having had two falls at home within 12 months which resulted in weeks in hospital on each occasion, my mother transferred from hospital to Heather View two months ago, her first time in a care home. She is being very well looked after and has settled in, a tribute to the excellent care being given by the team responsible for her who are consistently capable and cheerful.
At Heather View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team
My mother is well cared for in a safe and comfortable home. Although my mother suffers from Alzheimer's she is very content with extremely caring and cheerful staff around her. Nothing seems to be too much trouble for the staff who are always there for her. I am reassured that she is in the best place for well-being and safety.
This is my wife's third visit to the home for respite. Over the past three years she has been in several homes, but Heather View has so much more to offer. She can be very hard to be looked after and be verbally very rude. The staff seem to overcome most of these problems.
Thank you very much for taking the time to leave us feedback about your experience.
At Heather View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for taking the time to share your experience with us.
Many thanks the Care UK team
We used Heather View for respite care last summer and now for permanent care, due to my father's infirmity. My father is close to 100 years old and all the staff cope enormously well with his needs and welfare, making him feel as much at home as possible. As a daily visitor to my father, I'm always impressed with the care and compassion that they show and the staff have got to know him as an individual and cater to his needs. Their communication with me is exemplary without fail. The facilities at Heather View Care Home are exceptional.
Everyone always has a smile on their faces and nothing is too much trouble.
Thank you for your wonderful review. It's lovely to hear your positive comments and we are so pleased your Mother-in-law is happy at Heather View. Thank you for taking the time to share your feedback.
My mother spent 2 weeks respite care at Heather View. It worked well for her and the family and it is likely we will use Heather View again. The facilities, activities and food were all impressive and the care provided by staff was excellent.
I totally recommend Heather View as a care home. My dad has been resident for over 3 years. He has dementia and is always treated with love and respect. All the staff are friendly and caring and keep you informed of any issues. There is a really happy atmosphere in the home. My dad is part of a big happy family and I don’t have to worry about him any more. Thank you Heather View.
Really a first-rate home in terms of facilities. However, what really made the place special for our mother was the excellent, super friendly and empathetic staff and very knowledgeable and experienced manager. The stay was only for about six weeks because we needed to find a home nearer to us for long-term care; however, I would 100 per cent recommend Heather View based on those six weeks... PS, we were in the nursing wing part. Thanks to the manager and all the staff who looked after our mother.
I couldn't have asked for a nicer transition into a care home for my mum. The staff at Heather View have been so kind and welcoming. The carers have amazing patience and compassion. When issues have arisen with my mum's health the staff have been quick to act and been great advocates on my mum's behalf. The staff and the other residents have also been fantastic at engaging Mum in the social activities and encouraging her to eat. She's the happiest I've seen her in months.
The home is excellent with friendly and efficient staff who care for their inmates at all times. The facilities are very good and the decor is in good condition. The food is of a high standard and drinks are supplied according to taste. My wife is here for respite care extended from two to three weeks and has felt happy in the homelike environment.
I was very impressed when I first visited Heather View and no other care homes I saw compared. My mother has settled in very well with the support of the staff who are very friendly, kind and caring towards the residents and their relatives. They have quickly gained an understanding of my mother's wants, needs and behaviours (she has Alzheimer's). It seems to be very well staffed and all seem to enjoy their work. My mother seems to think she is on holiday, possibly because it does feel like a hotel and there is plenty of entertainment and good facilities.
My partner and myself visited three separate care homes. Heather View seemed the most efficient, friendly, caring and knowledgeable of her needs and the situation that she finds herself in and value for money (although expensive). She is at present having a trial respite for two weeks, but she is already seeking a more permanent stay, which I know will make hers and my life so much more happy and less stressful.
Staff are caring and welcoming, very warm.
My mother, in for respite care, is in an environment where she feels safe and at ease, cared for, and can regain her health.
The staff are friendly, always approachable and they really care.
The residents are all individuals and respected also. Not only are all their physical/ nursing needs met, with dignity but there are daily activities so no need to feel lonely or bored.
The home is bright and airy, there are different lounges to choose to sit in and a garden for the summer.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 May 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (44) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Heather View.
Meet the Team (1)

After 12 years working in care homes, I decided to join Care UK due to the outstanding reputation they are recognised for and leading the way forward.
The input into developing their teams acknowledges staff and rewards them for their hard work and commitment.
Outside of work, I love walking in the countryside, which I discovered at the start of lockdown. I attend gym fitness classes and enjoy weight training as this really does help keep a positive mindset and helps alleviate stress.
My favorite part of each day at Heather View is being on the floor and talking to residents, and hearing their ideas and suggestions. For me, it is important to enable the residents to be involved in the running of the home so they feel included and valued.
I look forward to leading and developing the home team, as well as giving and enabling opportunities for the residents to create meaningful moments.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heather View to verify any information. View our terms and conditions. Heather View has an Enhanced Service -more info.