Heather View

I totally recommend Heather View as a care home. My dad has been resident for over 3 years. He has dementia and is always treated with love and respect. All the staff are friendly and caring and keep you informed of any issues. There is a really happy atmosphere in the home. My dad is part of a big happy family and I don’t have to worry about him any more. Thank you Heather View.

Really a first-rate home in terms of facilities. However, what really made the place special for our mother was the excellent, super friendly and empathetic staff and very knowledgeable and experienced manager. The stay was only for about six weeks because we needed to find a home nearer to us for long-term care; however, I would 100 per cent recommend Heather View based on those six weeks... PS, we were in the nursing wing part. Thanks to the manager and all the staff who looked after our mother.

I couldn't have asked for a nicer transition into a care home for my mum. The staff at Heather View have been so kind and welcoming. The carers have amazing patience and compassion. When issues have arisen with my mum's health the staff have been quick to act and been great advocates on my mum's behalf. The staff and the other residents have also been fantastic at engaging Mum in the social activities and encouraging her to eat. She's the happiest I've seen her in months.

The home is excellent with friendly and efficient staff who care for their inmates at all times. The facilities are very good and the decor is in good condition. The food is of a high standard and drinks are supplied according to taste. My wife is here for respite care extended from two to three weeks and has felt happy in the homelike environment.

I was very impressed when I first visited Heather View and no other care homes I saw compared. My mother has settled in very well with the support of the staff who are very friendly, kind and caring towards the residents and their relatives. They have quickly gained an understanding of my mother's wants, needs and behaviours (she has Alzheimer's). It seems to be very well staffed and all seem to enjoy their work. My mother seems to think she is on holiday, possibly because it does feel like a hotel and there is plenty of entertainment and good facilities.

My partner and myself visited three separate care homes. Heather View seemed the most efficient, friendly, caring and knowledgeable of her needs and the situation that she finds herself in and value for money (although expensive). She is at present having a trial respite for two weeks, but she is already seeking a more permanent stay, which I know will make hers and my life so much more happy and less stressful.

My mother, in for respite care, is in an environment where she feels safe and at ease, cared for, and can regain her health.

The home is bright and airy, there are different lounges to choose to sit in and a garden for the summer.

My mother is now a resident and is enjoying excellent care and patience from the staff. Who are looking after her every need.

Heather View family, my mum has been part of the family for 4 years. In this time she has made friends with not only the other residents but the staff as well. It is a very difficult decision to place your loved one in a care home and I've never regretted this decision once. They care for her as they would their own loved one, anticipating her needs and just having fun, whether it is a chat, holding her hand, getting pampered with a visit to the hairdresser or making sure she is dressed as glamorous as she used to be. Mum is now on the Nursing floor having moved from the Dementia floor and they have made sure all her pictures, photos have been put up exactly as they were in her previous room. The care that they provide is first class and all the team at Heather View do it with a smile. The staff are available if you need a quick chat and also provide comfort in difficult times. Thank you Heather View family for making Mum's dementia journey dignified for her and our family.

She is a happy, safe Mum!

And they have welcomed me and my family as well considering the stressful situation at the moment they have done a fantastic job.

My Mum is very happy at Heather View and that makes me happy. Thank you all of your team.

My mother has dementia but throughout her time at Heather View she has also been happy and has certainly been well cared for, with loving and thoughtful staff and very pleasant surroundings. It has made an enormous difference to me to know that both of them have been happy, safe and well treated in the latter stages of their lives. Thank you to all the staff at Heather View.

All of the staff take such good care of her, her rooms are always clean and tidy, she is always well-groomed and in clean clothes which is not an easy task with her medical needs.

My experience with Heather View, Crowborough over the years has been one of total trust and cooperation. Caring for the elderly with or without dementia is a challenge, every resident will have their own, sometimes complex needs. What the staff at Heather View have from the management to the carers is experience and understanding. My late father lived at Heather View for many years, my mother moved in last year so I feel more than qualified to write a short review. So to summarise, if you want a home which can provide quality care that always listens and keeps you informed every day if needs be, Heather View is a safe choice.

It is a huge decision to find the right care home for your parents. Dad required nursing and Mum had dementia. A challenging prospect and we visited a number of care homes. A daunting decision to take your precious parents from their home of 66 plus years. Heatherview and their wonderful, caring staff have proved to be the 'home from home' care home that has constantly lived up to our wants and expectations, especially in the pandemic, where they have worked tirelessly. Sadly Dad died three years ago, but as Mum and Dad couldn't bear to live apart, it made Dad's life more bearable knowing where Mum was and how well she was being looked after. Losing Dad was understandably painful for us al. The staff were so kind and loving to Mum, losing her husband and away from her home, that she coped in time with understanding and friends around her. Kind words and hugs are natural gestures from the staff and always lots of laughing. It takes a special sort of person to give their all.

Would have no qualms recommending Heather View.

The care my mum received was exceptional. Each department played a part in keeping her happy and caring for her and I can’t thank them enough. We have always been kept informed throughout her stay and especially through all of the changes to visiting due to covid that have occurred over the last year. The staff would always go above and beyond to ensure she was comfortable and happy.

My Mum has been a resident of Heather View for several years and throughout the whole time she has been there, I have been very happy with the care and dedication that all members of staff have afford my Mum. She suffers from Dementia and although sometimes she doesn’t feel like doing certain things, she is given time and consideration for her feelings which is necessary to help levels of understanding. All through Covid, she has been fine and I am very much looking forward to the Summer when I can sit with her again in the garden.