
Staff are very good and helpful. It is very clean and has a lovely atmosphereTherese S(Daughter of Resident/Service User)



Staff are very good and helpful. It is very clean and has a lovely atmosphereTherese S(Daughter of Resident/Service User)



Heather View in Crowborough offers high-quality care in luxury surroundings. The dedicated team works hard to provide respite and permanent residential, nursing and dementia care for older people. They also offer compassionate end of life care.
The home has been designed with residents in mind. There are a range of premium facilities including a café, cinema room and hair salon, helping residents to continue to live a fulfilling life in a...
Care Provided by Heather View
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 74 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Heather View for full pricing details and T&Cs.
Contact Heather View to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Sadie Hudson(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2013
- Number of floors: 1
Room Information
- Single Rooms (74)
- Single Rooms with ensuite Wet Room (74)
Heather View Reviews (149)
Heather View has a Review Score of 9.7 (9.743) out of 10, based on 35 reviews in the last 2 years.
Over all time Heather View has 149 reviews.
The staff are always very helpful, friendly and welcoming. They keep residents entertained and stimulated and there is a beautiful garden area to use.
Conversations with the carers are informative and when I telephone for updates I am often able to speak to my Dad in person. Since the Coronavirus pandemic, the home has been in regular contact via Zoom to keep family and friends up to date on the health of our loved ones. We have nothing but praise for this home and its staff.
On Dad's birthday in February, the carers provided us with drinks and biscuits and the kitchen staff made him a lovely birthday cake to celebrate. Dad enjoys all his food and always tells us he is well fed.
If you are thinking of looking at a care home for yourself or a relative please consider Heather View. We highly recommend it.
I just want to say that I am so pleased and grateful to the staff and management of Heather View. Their response to the Covid-19 threat has been exceptional! The communication has been steady and clear. It is invaluable to know that Mum is safe and well looked after, especially as we cannot travel to the UK just now. Additionally, they and the community went out of their way to celebrate her special day and include us in the celebrations from afar. It's a great testament that Heather View received such support from their community and other family members!
The care, attention and compassion that the Care-Assistant and Nursing staff demonstrate on an ongoing daily basis have been exceptional. They are led by the Team Leaders who are extremely professional - they manage a well organised and efficient care service, they are always on-hand to answer our questions and to carry out any specific requests that we may have.
Up until now, there has been a Hostess working who helps with meals and drinks for the residents, although she has performed far more than just her hostess duties - she has been a wonderful asset, but she has now moved to being a Care-Assistant, so I hope that she will be replaced as the Hostess is also another valuable asset to make the residents' lives just that little better.
The quality of food overall has been of a high standard.
My aunt and my family would highly recommend Heather View.
Thank you all Broadstone staff - carry on your exceptional work!
I am full of admiration for the way this nursing home is run, and for the wonderful kindness and respect shown to the residents. Never a crossword. Cleanliness and paying particular attention to all aspects of care. The staff are always striving to find even better ways to care for loved ones and their relatives are hugely supported, especially for end-of-life, palliative cancer care. Always refreshments and hugs when needed. Thank you Heather View.
My sister only moved to Heather View a few months ago but the staff are so welcoming and friendly it seems much longer. Every member of staff goes out of their way to speak to me when I come in, I am updated on how my sister is doing without having to ask. I cannot fault the care and effort the staff have put into making my sister feel part of a family here and we always feel welcome when visiting. A huge weight has been taken off my shoulders knowing my sister is being well looked after and cared for.
Perfect!
My mother-in-law stayed at Heather View for two weeks respite. She found the home very comfortable and felt safe and said that she would come back again. This was her 4th time at respite and is looking forward to returning in the future. The variety of meals is excellent, the activities are fantastic and mum really enjoyed them. The staff are very friendly and nothing was too much trouble for them.
So pleased to have found Heather View for my husband’s aunt. Such a lovely and welcoming atmosphere throughout, all staff are extremely helpful and friendly. Rooms are very nice and there are plenty of excellent activities going on.
Heather View is like a home away from home. We are happy with the care that my mum receives here. We feel welcome to visit any time and treated like one big family. Any concerns are listened to and questions answered. Very friendly atmosphere.
The standard of care is great. The activities and inclusion are better.
Everyone is friendly and open. Any concerns are listened to and acted on. Even the relative's meetings are fun, and the rocky road cake is superlative.
Both my parents have been in Heatherview since April. Both have different needs and are in separate rooms but are able to be with each other daily, after 61 years of marriage this was essential. They have both settled very well into their new home and rooms. The general feel of the home is extremely welcoming and the staff at all levels are lovely! They are very kind to both mum and dad and are always on hand to answer any questions we may have. My parents are treated with respect and dignity and I am very pleased to have found this lovely home that can accommodate both my parent's needs.
Heather View was chosen after visiting five other nursing homes in the area and on the advice of a relative of a resident who had visited 60! On the whole, we were not disappointed except for the food. According to the press, nursing homes do not get all our fee. My disease (M.N.O) made a variety of food difficult to provide, but the chefs did their best. My visitors remarked on how friendly and caring the staff were, to which I agree, but there was one incident caused by extraordinarily poor management which was upsetting to the staff and myself. Fortunately, there was a more senior and capable manager who was able to calm the situation down, but the damage was done.
Thank you for the lovely comments about our home and the care you received from the team. Our food continues to be highly regarded by residents – however, we have highlighted this as a focus area for improvement and hope to welcome you back to see the changes we make. As the home manager, I am...
The home runs a competition among the care staff as to who the resident thinks is the most caring and open carer, and my mother has stated they are all so good, she cannot pick any one individual for the award!
Many thanks to the home Manager and the staff.
Heather View have been very accommodating, attentive and always aim to please. On the whole the staff are first rate.
Heather View care home treats your loved one like family. It is very well managed by the manager and her team and has a good atmosphere and great care staff who are friendly and really care for your family member. They have activities and involve staff and residents.
I highly recommend the home.
My mother spent 6 weeks in respite care at Heather View recuperating after getting into difficulties coping at home on her own. My brother and I were very impressed with the high standard of care she received and were glad to know that she was being well looked after. We found that all the staff from carers to management were friendly, accommodating and caring and that they treated her with respect and sensitivity. We always felt very welcome when visiting and were impressed with the positive atmosphere in the home. Thanks to her stay at Heather View our mother has regained health, strength and confidence and has with care support at home, been able to return to her own home.
A very welcoming, friendly care home. Staff always ready to answer any queries. The coffee shop downstairs is a lovely place to take my mother for a break and have a relaxing coffee myself!
Short stay for recuperation which has worked very well.
I first visited Heather View 6 years ago when a friend was in care at the home. I was very impressed then with the care that he received. Six years later, a good friend has recently had a 3-month stay at Heather View recovering from an illness. Once again, I was struck by how friendly, accommodating and caring all the staff were, from the care team to the management team. They all had one aim and that was to make my friend's stay as nice and comfortable as possible and this they did. All the staff are also very welcoming to visitors, even to the dogs that we took with us to visit! Thank you.
Despite the somewhat austere exterior, inside the rooms are bright and airy and thoughtfully decorated. The warm, friendly staff make up an enthusiastic team, who cheerfully attend to those in their care.
On collection, I found Mum looking happy and relaxed and the staff seemed genuinely sorry to see her go. She had enjoyed a variety of activities including a presentation about garden birds (in the cinema room), visits from various friendly animals and a local 'mother and toddler' group and even some 'armchair yoga'! She had also had her hair done (in the in-house hair-dressing salon) and the attentions of a chiropodist, as requested.
I will certainly book my mum another stay here again soon, confident in the knowledge that she will be safe, happy and very well cared for.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 May 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (44) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Heather View.
Meet the Team (1)

After 12 years working in care homes, I decided to join Care UK due to the outstanding reputation they are recognised for and leading the way forward.
The input into developing their teams acknowledges staff and rewards them for their hard work and commitment.
Outside of work, I love walking in the countryside, which I discovered at the start of lockdown. I attend gym fitness classes and enjoy weight training as this really does help keep a positive mindset and helps alleviate stress.
My favorite part of each day at Heather View is being on the floor and talking to residents, and hearing their ideas and suggestions. For me, it is important to enable the residents to be involved in the running of the home so they feel included and valued.
I look forward to leading and developing the home team, as well as giving and enabling opportunities for the residents to create meaningful moments.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heather View to verify any information. View our terms and conditions. Heather View has an Enhanced Service -more info.