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Heather View

Beacon Road, Crowborough, East Sussex TN6 1AS
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Staff are very good and helpful. It is very clean and has a lovely atmosphereTherese S(Daughter of Resident/Service User)
Heather View, Crowborough
Heather View, Crowborough
Heather View, Crowborough

Heather View in Crowborough offers high-quality care in luxury surroundings. The dedicated team works hard to provide respite and permanent residential, nursing and dementia care for older people. They also offer compassionate end of life care.

The home has been designed with residents in mind. There are a range of premium facilities including a café, cinema room and hair salon, helping residents to continue to live a fulfilling life in a...  

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Care Provided by Heather View

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,995From £2,244
Residential Dementia CareFrom £2,090From £2,351
Nursing CareFrom £2,260From £2,542
Nursing Dementia CareFrom £2,355From £2,649

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.

What’s included?

• All care and support including a monthly review of care plans

• All meals, snacks and drinks freshly prepared every day by our chef

• Access to landscaped gardens

• Activities and lifestyle programme

• All utilities and other accommodation costs

• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.

Contact Heather View to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Sadie Hudson (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013
  • Number of floors: 1

Room Information

  • Single Rooms (74)
  • Single Rooms with ensuite Wet Room (74)

Heather View Reviews (153)

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9.7

Heather View has a Review Score of 9.7 (9.737) out of 10, based on 38 reviews in the last 2 years. Over all time Heather View has 153 reviews.

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Showing 153 reviews matching selected criteria
Review from Jane G (Daughter of Resident) published on 14 July 2020 Submitted via Website
Overall Experience

We have been so pleases with the care at Heather View. The staff are wonderful and have worked so hard. They do everything they can to make the residents time comfortable, homely and fun. We have become so fond of them .

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Review from Teresa T (Daughter of Resident) published on 9 July 2020 Submitted via Website
Overall Experience

Heather View care home has offered Dad a home where I can be confident he is well cared for, kept comfortable and safe and where he is content. The last few months have been unexpectedly challenging, and Heather View has helped me to keep in touch with Dad despite his dementia and confusion. Dad often says how well looked after he is and praises the care he is given. I am supremely grateful to all the staff and leadership team at Heather View for all they have done during the pandemic and all they continue to do.

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Review from Lucy W (Daughter of Resident) published on 8 July 2020 Submitted via Website
Overall Experience
The Heather View team have been excellent during the Covid-19 pandemic. They have worked extremely hard to contain the virus and protect the residents. The dedication from the whole team to safeguard our family members has been exceptional. The creation of red and green zones throughout the home protected residents and staff alike.
The regular communication to relatives via online weekly calls has also helped relatives understand the situation and anything we can do to support the Heather View team.
The staff have kept up my mother's spirits throughout, enabling her to have video calls with family and friends during the pandemic has been a key part.

I am now delighted to hear that the Heather View team are preparing to have garden visits. A huge amount of planning to keep the residents safe in being undertaken to allow this to happen. Thank you to the Heather View team for your dedication and care over the last 3+ months

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Review from Joy T (Daughter of Resident) published on 6 July 2020 Submitted via Website
Overall Experience

Our mum has been living in Heather View for over 2 years now. The home is beautifully designed and maintained in a way which is very different from other care homes we looked at. What is very special about Heather View is the kindness and caring ways of the staff. This has been so important during this COVID epidemic and the courage and commitment of staff during this time has been humbling. We will never forget it. The activities and events are an important aspect of life in the home with celebrations of special days and lots of fun - and laughter. There is a smiling welcome as soon as you enter the building which continues throughout from everyone. We like the location as well because with its big windows residents can feel connected to the comings and goings in the outside world. Also, we must add that Heather View management went the extra mile to support us in some difficult times - and they didn’t have to. Thank you, everyone.

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Review from Stephen L (Son of Resident) published on 6 July 2020 Submitted via Website
Overall Experience
My Dad became a resident of Heather View in January 2020.
The staff are always very helpful, friendly and welcoming. They keep residents entertained and stimulated and there is a beautiful garden area to use.
Conversations with the carers are informative and when I telephone for updates I am often able to speak to my Dad in person. Since the Coronavirus pandemic, the home has been in regular contact via Zoom to keep family and friends up to date on the health of our loved ones. We have nothing but praise for this home and its staff.
On Dad's birthday in February, the carers provided us with drinks and biscuits and the kitchen staff made him a lovely birthday cake to celebrate. Dad enjoys all his food and always tells us he is well fed.

If you are thinking of looking at a care home for yourself or a relative please consider Heather View. We highly recommend it.

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Review from Suzanne S T (Daughter-in-law of Resident) published on 6 July 2020 Submitted via Website
Overall Experience

I just want to say that I am so pleased and grateful to the staff and management of Heather View. Their response to the Covid-19 threat has been exceptional! The communication has been steady and clear. It is invaluable to know that Mum is safe and well looked after, especially as we cannot travel to the UK just now. Additionally, they and the community went out of their way to celebrate her special day and include us in the celebrations from afar. It's a great testament that Heather View received such support from their community and other family members!

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Review from S C (Nephew of Resident) published on 16 March 2020 Submitted via Website
Overall Experience
This review relates to my aunt's stay at Heather View since Dec 2019.
The care, attention and compassion that the Care-Assistant and Nursing staff demonstrate on an ongoing daily basis have been exceptional. They are led by the Team Leaders who are extremely professional - they manage a well organised and efficient care service, they are always on-hand to answer our questions and to carry out any specific requests that we may have.
Up until now, there has been a Hostess working who helps with meals and drinks for the residents, although she has performed far more than just her hostess duties - she has been a wonderful asset, but she has now moved to being a Care-Assistant, so I hope that she will be replaced as the Hostess is also another valuable asset to make the residents' lives just that little better.
The quality of food overall has been of a high standard.
My aunt and my family would highly recommend Heather View.

Thank you all Broadstone staff - carry on your exceptional work!

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Review from J E (Wife of Resident) published on 26 February 2020 Submitted via Postal Card
Overall Experience

I am full of admiration for the way this nursing home is run, and for the wonderful kindness and respect shown to the residents. Never a crossword. Cleanliness and paying particular attention to all aspects of care. The staff are always striving to find even better ways to care for loved ones and their relatives are hugely supported, especially for end-of-life, palliative cancer care. Always refreshments and hugs when needed. Thank you Heather View.

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Review from John A (Brother of Resident) published on 21 January 2020 Submitted via Website
Overall Experience

My sister only moved to Heather View a few months ago but the staff are so welcoming and friendly it seems much longer. Every member of staff goes out of their way to speak to me when I come in, I am updated on how my sister is doing without having to ask. I cannot fault the care and effort the staff have put into making my sister feel part of a family here and we always feel welcome when visiting. A huge weight has been taken off my shoulders knowing my sister is being well looked after and cared for.

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Review from A P (Son of Resident) published on 20 January 2020 Submitted via Postal Card
Overall Experience

Perfect!

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Review from Lee H (Son-in-law of Resident) published on 9 January 2020 Submitted via Website
Overall Experience

My mother-in-law stayed at Heather View for two weeks respite. She found the home very comfortable and felt safe and said that she would come back again. This was her 4th time at respite and is looking forward to returning in the future. The variety of meals is excellent, the activities are fantastic and mum really enjoyed them. The staff are very friendly and nothing was too much trouble for them.

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Review from Clare L (Relative of Resident) published on 23 December 2019 Submitted via Website
Overall Experience

So pleased to have found Heather View for my husband’s aunt. Such a lovely and welcoming atmosphere throughout, all staff are extremely helpful and friendly. Rooms are very nice and there are plenty of excellent activities going on.

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Review from Andrea F (Daughter of Resident) published on 12 December 2019 Submitted via Website
Overall Experience

Heather View is like a home away from home. We are happy with the care that my mum receives here. We feel welcome to visit any time and treated like one big family. Any concerns are listened to and questions answered. Very friendly atmosphere.

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Review from S V (Son of Resident) published on 5 December 2019 Submitted via Postal Card
Overall Experience
Having had five years with mum in care featuring three care homes, this one is by far the best.
The standard of care is great. The activities and inclusion are better.

Everyone is friendly and open. Any concerns are listened to and acted on. Even the relative's meetings are fun, and the rocky road cake is superlative.

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Review from Rebecca B (Daughter of Resident) published on 25 October 2019 Submitted via Website
Overall Experience

Both my parents have been in Heatherview since April. Both have different needs and are in separate rooms but are able to be with each other daily, after 61 years of marriage this was essential. They have both settled very well into their new home and rooms. The general feel of the home is extremely welcoming and the staff at all levels are lovely! They are very kind to both mum and dad and are always on hand to answer any questions we may have. My parents are treated with respect and dignity and I am very pleased to have found this lovely home that can accommodate both my parent's needs.

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Review from A K (Resident / Service User) published on 22 October 2019 Submitted via Postal Card
Overall Experience

Heather View was chosen after visiting five other nursing homes in the area and on the advice of a relative of a resident who had visited 60! On the whole, we were not disappointed except for the food. According to the press, nursing homes do not get all our fee. My disease (M.N.O) made a variety of food difficult to provide, but the chefs did their best. My visitors remarked on how friendly and caring the staff were, to which I agree, but there was one incident caused by extraordinarily poor management which was upsetting to the staff and myself. Fortunately, there was a more senior and capable manager who was able to calm the situation down, but the damage was done.

Reply from Samantha Debenham, Personal Assistant at Heather View

Thank you for the lovely comments about our home and the care you received from the team. Our food continues to be highly regarded by residents – however, we have highlighted this as a focus area for improvement and hope to welcome you back to see the changes we make. As the home manager, I am...  

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Review from Jane F (Daughter of Resident) published on 23 July 2019 Submitted via Website
Overall Experience
My mother was admitted to Heather View following a spell in hospital, for respite care, but has subsequently become residential. She has settled in very well and seems content.
The home runs a competition among the care staff as to who the resident thinks is the most caring and open carer, and my mother has stated they are all so good, she cannot pick any one individual for the award!

Many thanks to the home Manager and the staff.

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Review from John H (Son of Resident) published on 3 July 2019 Submitted via Website
Overall Experience

Heather View have been very accommodating, attentive and always aim to please. On the whole the staff are first rate.

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Review from Divinia (Daughter of Resident) published on 2 July 2019 Submitted via Website
Overall Experience

Heather View care home treats your loved one like family. It is very well managed by the manager and her team and has a good atmosphere and great care staff who are friendly and really care for your family member. They have activities and involve staff and residents.

I highly recommend the home.

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Review from David L (Son of Resident) published on 3 May 2019 Submitted via Website
Overall Experience

My mother spent 6 weeks in respite care at Heather View recuperating after getting into difficulties coping at home on her own. My brother and I were very impressed with the high standard of care she received and were glad to know that she was being well looked after. We found that all the staff from carers to management were friendly, accommodating and caring and that they treated her with respect and sensitivity. We always felt very welcome when visiting and were impressed with the positive atmosphere in the home. Thanks to her stay at Heather View our mother has regained health, strength and confidence and has with care support at home, been able to return to her own home.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 May 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (40) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Heather View.

Awards / Recognitions (118)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Heather View.

Meet the Team (1)

Sadie Hudson
Sadie HudsonJob Title Home Manager

After 12 years working in care homes, I decided to join Care UK due to the outstanding reputation they are recognised for and leading the way forward.

The input into developing their teams acknowledges staff and rewards them for their hard work and commitment.

Outside of work, I love walking in the countryside, which I discovered at the start of lockdown. I attend gym fitness classes and enjoy weight training as this really does help keep a positive mindset and helps alleviate stress.

My favorite part of each day at Heather View is being on the floor and talking to residents, and hearing their ideas and suggestions. For me, it is important to enable the residents to be involved in the running of the home so they feel included and valued.

I look forward to leading and developing the home team, as well as giving and enabling opportunities for the residents to create meaningful moments.

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