Heather View

My mum spent her final 5 months at Heather View. Arriving before the first lockdown, the staff were all very friendly and nothing was too much trouble to make Mum feel at home. There is a brilliant atmosphere with plenty going on if residents want to join in. Mum loved the fact that she could still have her hair and nails done regularly. Heather View were very proactive and should be praised for its handling of the challenging times of the pandemic. They were ahead of the game, quickly putting restrictions in place to protect the residents from the virus before the official lockdown. The kindness, care and good humour remained in the most trying of conditions. They set up video calls for residents and weekly zoom calls with relatives giving us clear/honest updates. Sadly, we lost mum in July but the staff at Heather View ensured her final days were completely dignified and full of respect. The care my mum received was outstanding, we will always remain grateful to the Heather View Family.

I cannot thank Heather View enough for making this difficult process of sending your loved ones to a care home as seamless as possible and the care received has been first class. I can not recommend Heather View enough.

My mum was only at Heather View for a few weeks but during a very difficult time with the pandemic and our family circumstances. The staff at Heather View were superb. She thought her care was second to none - she felt safe, cared for and cherished. They handled the death of one of her children sensitively as we, her family, were not even able to give her the news in person due to COVID-19 and the staff made it possible for her to "attend" the funeral remotely. As she neared her passing, the staff made it possible for us to visit and be with her. The staff always sought to make things possible and my mum thought the world of her carers.

My aunt has a diagnosis of AD and Vascular Dementia, but SHE chose this home out of others visited as she thought it was a hotel and not a home! It seemed lively with a bit of bustle and a full itinerary of daily activities, not 'God's waiting room '. The staff have been thoughtful and caring and looked after her with love and compassion. Before the pandemic, a two-monthly meeting was held in the cinemas for family of residents. There the manger and staff gave updates about everything to do with the running of the home, so that we were always kept abreast of developments. The handling of the COVID-19 epidemic has been superb. The home took the decision to shut well ahead of government advice and has kept our loved ones safe. Meetings have moved to Zoom to keep us informed. If you want acres of garden this is not for you but if you and your loved one wish to walk to the High Street for shopping or lunch it is ideal. I highly recommend the home and the staff that work here.

We have been so pleases with the care at Heather View. The staff are wonderful and have worked so hard. They do everything they can to make the residents time comfortable, homely and fun. We have become so fond of them .

Heather View care home has offered Dad a home where I can be confident he is well cared for, kept comfortable and safe and where he is content. The last few months have been unexpectedly challenging, and Heather View has helped me to keep in touch with Dad despite his dementia and confusion. Dad often says how well looked after he is and praises the care he is given. I am supremely grateful to all the staff and leadership team at Heather View for all they have done during the pandemic and all they continue to do.

I am now delighted to hear that the Heather View team are preparing to have garden visits. A huge amount of planning to keep the residents safe in being undertaken to allow this to happen. Thank you to the Heather View team for your dedication and care over the last 3+ months

Our mum has been living in Heather View for over 2 years now. The home is beautifully designed and maintained in a way which is very different from other care homes we looked at. What is very special about Heather View is the kindness and caring ways of the staff. This has been so important during this COVID epidemic and the courage and commitment of staff during this time has been humbling. We will never forget it. The activities and events are an important aspect of life in the home with celebrations of special days and lots of fun - and laughter. There is a smiling welcome as soon as you enter the building which continues throughout from everyone. We like the location as well because with its big windows residents can feel connected to the comings and goings in the outside world. Also, we must add that Heather View management went the extra mile to support us in some difficult times - and they didn’t have to. Thank you, everyone.

If you are thinking of looking at a care home for yourself or a relative please consider Heather View. We highly recommend it.

I just want to say that I am so pleased and grateful to the staff and management of Heather View. Their response to the Covid-19 threat has been exceptional! The communication has been steady and clear. It is invaluable to know that Mum is safe and well looked after, especially as we cannot travel to the UK just now. Additionally, they and the community went out of their way to celebrate her special day and include us in the celebrations from afar. It's a great testament that Heather View received such support from their community and other family members!

Thank you all Broadstone staff - carry on your exceptional work!

I am full of admiration for the way this nursing home is run, and for the wonderful kindness and respect shown to the residents. Never a crossword. Cleanliness and paying particular attention to all aspects of care. The staff are always striving to find even better ways to care for loved ones and their relatives are hugely supported, especially for end-of-life, palliative cancer care. Always refreshments and hugs when needed. Thank you Heather View.

My sister only moved to Heather View a few months ago but the staff are so welcoming and friendly it seems much longer. Every member of staff goes out of their way to speak to me when I come in, I am updated on how my sister is doing without having to ask. I cannot fault the care and effort the staff have put into making my sister feel part of a family here and we always feel welcome when visiting. A huge weight has been taken off my shoulders knowing my sister is being well looked after and cared for.

Perfect!

My mother-in-law stayed at Heather View for two weeks respite. She found the home very comfortable and felt safe and said that she would come back again. This was her 4th time at respite and is looking forward to returning in the future. The variety of meals is excellent, the activities are fantastic and mum really enjoyed them. The staff are very friendly and nothing was too much trouble for them.

So pleased to have found Heather View for my husband’s aunt. Such a lovely and welcoming atmosphere throughout, all staff are extremely helpful and friendly. Rooms are very nice and there are plenty of excellent activities going on.

Heather View is like a home away from home. We are happy with the care that my mum receives here. We feel welcome to visit any time and treated like one big family. Any concerns are listened to and questions answered. Very friendly atmosphere.

Everyone is friendly and open. Any concerns are listened to and acted on. Even the relative's meetings are fun, and the rocky road cake is superlative.

Both my parents have been in Heatherview since April. Both have different needs and are in separate rooms but are able to be with each other daily, after 61 years of marriage this was essential. They have both settled very well into their new home and rooms. The general feel of the home is extremely welcoming and the staff at all levels are lovely! They are very kind to both mum and dad and are always on hand to answer any questions we may have. My parents are treated with respect and dignity and I am very pleased to have found this lovely home that can accommodate both my parent's needs.

Heather View was chosen after visiting five other nursing homes in the area and on the advice of a relative of a resident who had visited 60! On the whole, we were not disappointed except for the food. According to the press, nursing homes do not get all our fee. My disease (M.N.O) made a variety of food difficult to provide, but the chefs did their best. My visitors remarked on how friendly and caring the staff were, to which I agree, but there was one incident caused by extraordinarily poor management which was upsetting to the staff and myself. Fortunately, there was a more senior and capable manager who was able to calm the situation down, but the damage was done.